Cricket Communications Inc

Review: I had bought a new HTC Desire in May or June. About 3 weeks ago, that phone was accidentally dropped and the screen cracked.I sent a claim to Cricket's insurance co., ESecuritel. A couple days later, my replacement phone came in the mail. A ZTE that isn't even advertised on their web-site for purchase. That is when the REAL trouble began.I noticed within the first several days of using this "new" phone that it was having trouble taking and or holding a charge. I chalked it up to the fact that I was using it as a camera and posting pictures to Facebook via my web connection.Last Wednesday, Aug 7, 2013, I came home from work with a low charge on my phone. It said "14% or less, Connect your charger". I plugged my phone into my charger, and it immediately said "2%, please connect your charger". I checked to make sure the phone was properly connected to the charger and the charger to the wall outlet. Less than 2 seconds later, my screen went completely blank and has not turned on since.I contacted Cricket several times, and have been told I need to take it to a corperate store to have them check it. If they find the phone to be faulty, they will send me a replacement phone. Another refurbished phone.The only problem with travelling to a corperate store, I have to drive at least 35 miles to find one, as well as drag my 5 year old son along, in a car that is over 20 years old. I also work full time and only have 1 day off a week. Why should I have to go out of my way to get a replacement phone, when I paid almost $200 for the original phone, plus paid and extra $10/ month for insurance on it, paid a $75 detectable, to have it replaced with a refurbished phone that doesn't work properly? The only reason I have Cricket is I cannot afford another company's comparable plan. $50/ month vs $100/ month for less service, when I live paycheck to paycheck.I would like my phone replaced, with the original HTC I paid for, not with a refurbished phone that won't even turn on.Thank you.[redacted]Desired Settlement: I would like my phone replaced with the original model bought, HTC Desire, or a better model at no charge to me.If that cannot be done, I would like to be reimbursed the money spent on the phone, plus my $75 detectable, the $50/ month spent for service for the period I've had service.

Business

Response:

August 19, 2013

Review: To whom it may concern,

I am writing this letter to make a complaint regarding Cricket (cell phone

provider). I have received several defective phones from them. Each time I returned a defective phone, I was required to buy another phone if I wanted continued phone service. This is a scam.

• Fall 2008: first phone cost $60.00 and lasted 6 months.

• Spring 2009: second phone cost $75.00 and lasted three months.

• Sumner 2009: third phone cost $45.00 and lasted four and a half months.

• Winter 2009: fourth phone cost $80.00 and lasted me one year.

• Winter 2010: fifth phone cost $130.00 and lasted me two years.

None of these phones that I bought were “new” and did not come with instructions. I am quite frustrated with having to purchase a new phone quite often. I do not have the money to purchase all these phones, as I am on a fixed income. I have contacted them about this and they have not done anything about the issue. I gave up my landline to get Cricket service. Now I am trapped because I cannot afford the deposit to re-install the landline. Also, I have asked them to stop texting me altogether, especially with ad campaigns. I still receive texts from them and others about ad campaigns. I am illiterate and mentally ill. Because I cannot read, I do not know who is sending me messages or what is being said. I am getting increasingly frustrated with the run around and the service I have received from them. I have requested relief of $272.00 for the defective phones, plus costs for time needed to replace phones, for a total of $400. A [redacted] wrote this letter for me and read it to me. I approve of what is written in this letter.

Sincerely, [redacted]Desired Settlement: I have requested relief of $272.00 for the defective phones, plus costs for time needed to replace phones, for a total of $400.

Business

Response:

July 31, 2013

Review: I purchased a $250 Mercury Ice Huawei [redacted] from radio shack on sale for $150.00 with a $35.00 non deductible two year warranty. My phone recently started to act up, it's like someone is constantly pressing the power but no one is. Basically I can hardly do anything on the phone. I took the phone to the [redacted] I purchased it at. They gave me a Wireless Protection Plan Brochure and told me to call the number [redacted]. I called the number and they told me that my warranty doesn't work until a 1 year after the purchase date which [redacted] didn't explain originally, and it is still under the manufacture warranty call Huawei at [redacted]. I called Huawei the manufacturer and they said call [redacted]. I called [redacted] they said that they would replace the phone or send one similar and I would have to pay $20.00 for next day shipping I agreed. The next day a HTC Desire C came in the mail which is only worth $99.00 this phone completely different and also cheaper than the Huawei [redacted] the screen is much smaller, there is no front facing camera for video chat. All I want is for them to give me a phone that is similar. I did some research and found out that the [redacted] has a similar phone it is a ZTE Engage. [redacted] has a "Trade and Save Program" which is false advertisement because I took the brand new HTC Desire phone in box to [redacted] they told me the phone isn't worth anything and they wouldn't do any trades. So basically they told me I'm S.O.L stuck with a phone that I didn't buy which is completely different!!!! I feel like I was robbed with no gun. To settle the matter all they have to do is give me the ZTE engage or let me trade the HTC Desire C for it.Desired Settlement: To settle the matter all they have to do is give me the ZTE engage which is similar in many way's to the Mercury Ice Huawei [redacted] I originally bought or let me trade the HTC Desire C for it.

Business

Response:

Review: I have had service for over a year my phone has always worked until august 30 so now I cannot use my phone and they are refusing to give me a refund of 86 dollars so I can go get a phone that works where I live.Desired Settlement: I just want my money back to get a phone that works in my area since cricket does not.

Business

Response:

September 16, 2013

Review: My boyfriend and I went to Cricket in [redacted] last Wednesday to have a Sprint phone flashed over to Cricket and have my current # put on it, total cost $55. I was told it would take an hour, we left and went back.. When we got back to pick it up, [redacted] told us that it couldn't be flashed because the charger port was broken (to my knowledge it wasn't) but he said he could send it off for repairs.. I was apprehensive in doing so b/c they took 3 weeks with my last phone and didn't repair it (I filed a Revdex.com complaint against them then too), [redacted] said it would take 2-3 days and he would have them repair it free of charge due to the experience last time. We had already paid for the flash and exchange so he said he would send it off and when it came in I could pick it up, the exchange would be done and I would be good to go. I went there 5 days later because I had not received a call regarding the Sprint phone.. [redacted] who is supposedly the mgr was there and he said it still wasn't done, he would be doing it that night I could pick it up 10am Tuesday. I go back Tuesday around 12 and was told the repair was done but due to something he did the flash I had already paid for couldn't be done. I demanded my $55 back. I was told he wasn't given it back because I did not pay for the repair. I informed him [redacted] told me there would be no charge so Im not paying it and I want all my money back since they did not do what I paid for. I called the owner and told him what the problem was and he told me he would call [redacted] and settle it and call me back. No return call. I called him again later. He informed me [redacted] was no longer working there because he wasn't authorized to tell me no charge. I do not feel that that is my problem and I want my money back! He said he still had not spoken to [redacted]. How is that if he fired [redacted] and both [redacted] and [redacted] were in the store at 12 when I confronted them and demanded my refund. Neither [redacted] or [redacted] (the owner) has returned my call or money, which I still want returned.Desired Settlement: I want my $55 back!

Business

Response:

September 26, 2013

Review: My wife bought these phones. I have had trouble with them. My First phone crashed 3 times. So they gave me another one and now this one has crashed as well. Constantly looses battery power, They said by deleting my apps would save on my battery. Not so. I need a phone that will keep its power all day . I can not take the time to re-charge it. I can get fired for it. Plus my wife is having the same problem as well as my grandson. My wife spent over $500 for all three phones. This has been the worst experience with cell phones. When this phone crashes it erases info and does not restore the info. The other two phones crash when talking to others. Or will not receive phone calls. As I have said all I want is the money we have spent on these phones. I and my wife need a dependable phone to keep up with doctors appointments and my work. This is very important. I went back to where we bought the phones and they refer us to another cricket dealer or customer service. I have not gotten any satisfaction from either.Desired Settlement: I do not want another cricket phone. What my wife has spent, I would like to get it back. And we will be glad to return all 3 phones.

Business

Response:

October 1, 2013

Review: Cricket has now upgraded to a new 4G program. I purchased a different name brand, but not by cricket due to the last two phones I had purchased from cricket were defective and I wasn't given an option of a new phone without paying an extra $200-$300 dollars. Prior to purchasing this new phone I had it flashed to cricket services which cost me $70 dollars. I paid my bill regularly and I was told about the switch to 4G for all cricket customers. After finding out I called customer service to find out why I don't have 4G on my phone that has 4G capabilities. and I was told that I wasn't eligible for the service because my phone is not made by a cricket manufacturer. I think its bad business because it puts me in a financial bind by over paying for a cricket phone just to get the service.Desired Settlement: 50 percent off on a brand new cricket phone with 4G LTE service for the same rate as my current cricket bill

Business

Response:

October 23, 2013

Review: I took my brand new Galaxy S 4 to this Store at which time he told me the phone could not be flashed to Cricket so there for he took my 500.00 dollar phone and gave a a used Galaxy 3s which wasn't working right so I took it back at which time he took it in the back and then came out and told me it had water damage going by what he said even thou I had suspicion's he said the only thing he could do was sell me another phone for 250.00 so I had no choice but to buy it because of serious health conditions I have I need a phone for my [redacted] Dr among a whole team of Dr's Phone #s he said he couldn't save my contacts. So I went to a Cricket Corp, Store they informed me that my Galaxy 4 S could in fact be flashed so I called the other store back to get my Galaxy S4 he told me he had sent it back to cricket then told the district manager he sold it the Cricket Corp, Store took care of the matter for me, But this other guy is a liar& cheat something will be done he has no right selling cricket phones using there good name to just cheat people .Desired Settlement: Cricket needs to pull all Cricket Products out of this store who knows how many other people has gotten the raw end of the deal with such a Liar & Cheat. Sincerely [redacted]

Business

Response:

October 30, 2013

Review: Received phone Friday November 8 2013. I did not have time to do anything with the phone until Tuesday November 12. I ported my number over from T-mobile and made my first phone call. I could barely understand what my fiance' was saying. The speaker you listen through when you put it up to your ear sounds very crackly as if it were blown. I also called my voice mail and it sounded the same. The phone is damaged. I then called 1-800-cricket and explained the situation. They said to take it to the nearest cricket dealer. I did this the next morning November 13. The man checked the phone for about 20 min. and confirmed that the speaker was in fact broke. He then informed me that he could not help me get a replacement and that I have to go to the store in [redacted] PA. I called the store in [redacted] PA and was informed that I have to contact 1-800-cricket. I called 1-800-cricket explained my situation again and was transferred to the customer service line where I again explained my situation and was transferred to the online ordering customer service line and got a recording that says there are no available representatives to assist you, please go to your local cricket store for any assistance. I called back to 1-800.cricket and again explained my situation and they gave me the number ###-###-#### to call. I called this number explained then transferred again explained again and transferred again to the number that say there are no available representatives please go to the nearest store. I then proceeded to call back getting transferred and eventually no where for about 2 hrs. I then called T-Mobile and opened my old account back up(it was less than 24hrs) and am now happily using my old phone and carrier. I called back to cricket to get a refund of my money for the service I used for less than a day but cannot get through to a representative because I do not have a active phone #. There is no way to get a live person without a phone # or a phone to activate. They have THE WORST customer care.Desired Settlement: I would like my money back for the monthly charge I did not use including taxes and fees. I will be mailing the phone back tomorrow(at my cost) 11-15-2013 via the enclosed instructions that came with the phone. My Cricket account # was 9[redacted]2 my AID # was [redacted] Phone # ###-###-#### Their return # ###-###-#### Bank info check card purchase merchant purchase terminal [redacted] vesta cricket [redacted] 3 or seq # 3[redacted]69 [redacted] 11/12/2013 $86.66 is the total from my bank account

Business

Response:

November 25, 2013

Review: Asked for 2 bridge pay agreement which was granted but when I tried to pay they said I could not do it because the time limit has passed even though I was in the store 3 hours before 6pm my wife and I also just had a baby the very night they cut our phones off and I explained to multiple cricket service reps that we just had a baby they did not care and left our phones off we are outraged the we they treated us absolutely horrible people to do that to a family!!!!!Desired Settlement: We want a full credit on our account and refund of the purchase price of the prepaid cell phone we had to go buy just for family members to call us!!!!!!

Business

Response:

December 26, 2013

Review: PLAN FOR 4S PHONE AT CRICKET FOR [redacted]. I'VE MADE SEVERAL PAYMENT NONE OF WHICH ARE POSTED OR ACCESSSBLE. NO TECH SUPPORT AVAILABLE FOR DESCREPENCIES - WHILE IN HOSPITAL IN NOV 13 MADE AUTHORIZED PHONE PAYMENT FOR 100.00 IT NEVER POSTED YET MY CREDIT CARD WAS DEBITED 466.00 FOR ELECTTRONICS SHIPPED TO [redacted]!SENT $125 MONEY ORDER NEVER POSTED..HELP I SWITCHED TO ATT.Desired Settlement: NEVER POSTED PAYMENTS NO CREDIBLE CUSTOMER SERVICE I HAVE FAXED AND MAILED RECEIPTS OF PAYMENTS UNTIL TIRED STILL NO ACCURATE PAYMENT HISTORY ON THEIR END. I WOULD LIKE A FULL REFUND ALSO THERE IS AN INVESTIGATION REGARDING CREDIT CARD FRAUD AFTER USING OUR CREDIT UNION CARD NO PAYMENT POSTED YET AT CHRISTMAS OVER $466. OF ELECTRONICS WERE PURCHASED AND SENT TO [redacted] NEVER BEFORE IN 38 YEARS HAVE I EVER HAD THIS OCCUR ON BANK INFO AFTER MAKING A PAYMENT THAT NEVER POSTED!!!

Business

Response:

January 9, 2014

Review: I got the phone (Samsung) on December 23, 2013 and it will not work. I took it back December 26, 2013. I took it back and he didn't trouble shoot it and said "do you want your money back". I said no I want a phone that works. [redacted] (salesman)said he would order one and call me. I want a new phone not another one that is refurbished. I called the Cricket hot line and they can't find my phone anywhere. Cell number [redacted]. He said he would call me when another phone came in. I called him back and he isn't answering.Desired Settlement: I want a new phone now.

Business

Response:

January 14, 2014

Review: The number has nothing to do with it. I called the customers. service on the 2nd of this month to get the number switched. to my ex name. had it all set up they never told me it would be dissconnected or that he would have to pay for it again. the credited. my account. with 50 never said anything . we got everything. switched back to my name they said nothing about tsking the credit. back. I called the number and they were rude. cussed me out.Desired Settlement: I want the credit backthey never explained everything today. they shoukd of on the 2nd

Business

Response:

Review: We have had awful weather in [redacted] with crippling snow. I advised the rep of my situation, as I set up a bridge pay but was unable to make it it the store. the original bridge pay(extension) was scheduled to pay on 1/26 but the store was closed near me. I then set up another bridge pay and was unable to make it to the store due to my work schedule and snow. I explained to the rep and asked for a retention department. They didn't have a retention department and he put his supervisor [redacted] on the phone who didn't care I have been a Cricket Customer for over 3 years with 3 lines. [redacted] said they are located in [redacted]. Although I understand that this is probably WHY Cricket can offer the prices they do Cricket needs to understand that there are too many other options and companies to use than to use TERRIBLE customer service departments located in [redacted]. They dont care about American Business. I will be finding another provider as [redacted] (an American Company) is now offering more comparable rates. I was not even asking for my service to be restored but to be able to make my $51.00 bridge payment and pay my balance Friday 1/31/14Desired Settlement: $1,872.36 is my desired settlement as my bill is $156.03*12 months. I beleieve I have not been valued as a customer of 3 years and was talked to like a DOG! I have spent over $5617.08 the past 3 years with this company.

Business

Response:

January 30, 2014

Review: Had cricket in October 2013, for 2 phone numbers[redacted]. Ported both these numbers to [redacted] on February 15, 2014. Cricket never cancelled my account and an automatic payment from cricket was charged to my chase bank account on 3/10/14 for approx. 83.90.I called cricket and cancelled my account on 3/10/14 since it was never cancelled when the numbers were ported I spoke with [redacted] id#[redacted] in the [redacted] call center he refused to refund my money for the 3/10 charge. I requested a corporate address to complain to and the rep would only provide me with an email address of [redacted]. I also spoke with customer care rep [redacted] id#[redacted] in the [redacted]. I asked her if she could call the porting department and verify my lines were ported and she refused.Desired Settlement: I would like a refund of 83.90 I ported the entire cricket account # [redacted] consisting onf tn [redacted] and [redacted] to [redacted] account Number @[redacted] is [redacted] and the numbers were ported 2/15/2014 cricket no longer owned the numbers and cricket no longer provided service for these numbers. Upon speaking with cricket they stated that once the port was complete that my cricket account should have closed, however due to an error on their end they didn't have records of my port-out.

Business

Response:

March 19, 2014

Revdex.com

Online Complaint

Re: [redacted]

Revdex.com Complaint ID:[redacted]

Cricket Account No:[redacted]

Dear Sir/Madam,

This correspondence is in reference to a complaint filed by [redacted] regarding a refund. In her complaint, Ms. [redacted] states that she ported her phone number over to [redacted], but was charged an additional month of service by Cricket. Ms. [redacted] is requesting a refund in the amount of $83.90.

We apologize to Ms. [redacted] for any inconvenience or poor service she felt she received. Cricket strives to provide excellent customer service and we regret when that high standard is not met.

On March 19, 2014, an approved refund for $83.90 was submitted to Ms. [redacted]’ [redacted] card ending in[redacted]. The confirmation number for this refund is [redacted] and can take 3-5 business days to process.

We thank Ms. [redacted] for her communication and trust that this action properly addresses her complaint.

Regards,

Corporate Customer Relations

6380 S Fiddlers Green Circle, Suite 900

Greenwood Village, CO 80111

Review: On 03/11/2014 I wanted to add monies to my husband [redacted] phone b/c he was out of town receiving a [redacted] and he had no phone service so I looked up online the ways to add minute to his phone unaware of any of his plan information b/c we have being separated for over a year. I saw that you could add as little as 10.00 or as much as 300.00. I wanted to add the minimal amount so I purchased 10.00 worth of time using a credit card. After waiting awhile I called and the call didn't go through so after several tries and I continued to get the message telling me that my call could not be completed. I called cricket to ask for help in the matter. I spoke with a manger [redacted], who explained to me that b/c my husband has a smart phone that I needed to pay a monthly plan amount in order for the services to work. I explain to Mr. [redacted] that I was unable to pay an higher amount nor was interested in doing so. I just wanted to add a small amount as he is getting rid of the phone b/c of damages. After awhile I as [redacted] if he could just refund my card back the $10.00 as I would have never add monies that I thought I could not use nor will there be any monies added in the near future. He said that the terms was listed in the terms agreement concerning the plan. I agree that the terms where for the customers as I'm not a customer and I'm not familiar with what crickets terms and conditions may or may not be. I want to request my $10.00 plus tax total of 12.00 back because I paid for something that I wasn't aware that I could not or I'm not going to use in the near future. I continued to ask him if we would allowed a refund due to the fact that I was not knowledgeable of how any of Cricket's services work. I have a different wireless service provider. He apologize and was unwilling to refund the $10.00 plus tax and services fees totaling up to 12.00 being deducted from my card. The phone is in my husband's name [redacted] but, the card is in my name..Desired Settlement: Funds added back to the card or check for the amount of 12.00

Business

Response:

March 25, 2014

Review: On March 2, 2014, I placed an order for an upgraded phone for my account--a Samsung Galaxy SIII for the price of $303.44. I received a confirmation email that said processing would take up to 48 hours, after which I would receive an email with shipping information. By March 12, the phone still hadn't shipped. When I called to inquire about the order status, I was informed that the phone was back-ordered and unavailable. I asked to cancel the order, but the call was disconnected before it was completed. I called a second time to confirm that the order had been canceled, and discovered shortly after the call was completed that I had been charged for the phone. I called a third time to confirm that a refund would be processed for the phone that had not shipped and was apparently back-ordered. When the funds were returned to my account on March 13, I called and disconnected my phone service with Cricket. On March 29, 2014, I was charged $303.44 again. I called customer service to ask that my money be returned and to confirm that the order had been canceled. I was informed the order had indeed been canceled, and when I asked how I could be sure I wouldn't be charged in the future, the gentleman with Cricket told me I could have my bank block charges. I should not need to take action with my bank in order to prevent charges for an item that was never shipped and an order that was canceled weeks before.Desired Settlement: I would like a full refund of my money along with written confirmation that the order has been canceled, as well as some sort of guarantee that my account will not continue to be charged.

Business

Response:

April 11, 2014

Review: The first thing that happened was a text from cricket to my cell phone stating I had 3 days to pay my bill. This was on Fri. march 28,2014. So, Sat.March 29,2014; I received another text from cricket stating I had 2 days to pay my bill and my balance was $35.00 bank acct. #[redacted] payment method on 2014-03-31...Mar. 29,3:42pm. I sent a text back to cricket stating "payment bank acct. [redacted] for 35.00. they sent text back to me stating paygo top up was successful??? your new balance is $35.00; 911:$.88; total: $35.88.I text back add .88 cents to payment. Cricket texted back to me and said paygo top was successful; your new acct. balance $123.00.(top-up: $88.00)--911$2.20;total $90.20) I texted back HEY .88 cents only!!!Then cricket texted back and said" WE DO NOT UNDERSTAND YOUR MESSAGE...PLEASE CALL CRICKET" I then called cricket and spoke to " MAY"in [redacted] and told her "do not take $88.00 out of my account"I will be overdrawn ...I only have $40.00 in bank to cover my phone bill. I live on a budget!! OVER and over I tried to get my money back and I called my bank and I told them what was happening. I called cricket and talked to [redacted] and then "[redacted] on Sunday and a manager" [redacted] on Monday; each one told me they put in for my refund and that it would take 24 to 48 hours for it to go back into my bank.I said cancel my account and close out everything!!! I don't want anything to do with cricket and I am going to report you to B.B.B.!! .Tuesday I received an e-mail from cricket stating they don't give refunds!!! Then I called my bank to help me.They are investigating it now....It is April 2,2014...please help if you can...I am on unemployment and live on a tight budget, that is why I have a cheap little flip-phone and use cricket for $35.00 a month.They owe me $126.08!!Desired Settlement: $126.08... just what they took from me...without permission...I'll find some other phone company to use and pay in person!!!Thanks for whatever you can do!!! English was all these peoples second language..it was a big communication problem. [redacted]

Business

Response:

April 15, 2014

Review: In January I paid $55.00 to cricket wireless over their website. An error code of [redacted] appeared on screen & told me the payment couldn't post at that time. A few hours later I tried again. I received 1 confirmation & email stating id posted payment for $55.00. When I looked at my bank account cricket had actually taken 2 payments. I contacted cricket & was told to fax my bank account statement showing the 2 payments, which I did. After cricket received that info they still refused to refund the extra unauthorized payment & even denied taking that payment even though it was withdrawn from my account. I had to shut my personal bank account down & dispute the charge. Now in February they still havnt refunded the 2nd unauthorized $55.00 to my account & they will not allow me to pay my bill this month, because they shut my cricket account down (even though I still have service at moment & received a bill for this upcoming month)& are forcing an end of service which they told me is because I disputed last months charge. I am also paid up to date. A representative at cricket told me if I pay them $60.00 they will open my account back up. Cricket isn't supposed to work like that. You don't have to pay to open accounts. & my account is paid up to date & shouldn't b closed. Cricket is simply trying to lose this customer of 5 years because they made a major error taking payment that was t authorizedDesired Settlement: $55.00. & they should b investigated.

Business

Response:

March 4, 2014

Review: Cricket decided to discontinue my "Backup" file service for unknown reasons but still being charged. It was originally a part of my plan I purchased. I have been having problems with my Android phone but try to overlook the issue. The phone constantly prompts me to update it and when I do so it freezes, malfunctions or says it is out of memory and then I have to do a "Factory Reset" to get it to work again. Half the applications on there I never use, I dont download anything, I cant anyway because Ive tried and it says not enough memory. I get constant prompts to update unnecessary items like"games, photobucket, docs to go, etc" and I cannot uninstall them to make more room but they constantly prompt me to update them and I cant. All I do it text and seldom make calls on this phone.

So recently I had to do another factory reset, went to use my backup file service, come to find out Cricket has discontinued the "Backup" service that had all my contacts 100+ and deleted them. I called customer service and they aplogized and said they sent out a text saying they would eliminate the service a while back, which is not the best form of communication. I dont recall getting such a text. A letter at least a month prior and a way to get my data backuped up another way even if I could print it out would have been fine.

Their only resolution was to offer a one-time $5 inconvenience refund. What a joke! 5 bucks will not make up for all these are phone numbers and data I have collected over the years, old friends and colleagues that I have lost and I am afraid I will not be able to retrieve them again. This has caused a HUGE inconvenience for me and my business and is unappreciated.

I have been a Cricket customer since 2008.Desired Settlement: (a) An upgraded phone that doesnt give me memory issues and my contacts restored. (b) Retrieve my contacts, print or email I would be happy with that, if not lost and send to me. (c) refund on service, I am still being charged the same amount on my plan.

Business

Response:

April 28, 2014