Cricket Communications Inc

Review: When I signed up I qualified for Lifeline $1.00 per month, I paid one year in advance. In June they merged with ATT and when they updated my file they accidently noted in my account that I no longer qualified for lifeline. There has not been a change in my food stamps. When I went to the Cricket Store on 23rd St. Windsor Mall they looked at my government card, verified it, and reinstated me to lifeline but they my account and insist I pay $29.32. They took my $8.00 and some change and charged my account a total of $36.85. Cricket policy is not to issue credit back for any reason. I contacted them at the store, customer service in the Phillippines, and today I have left a message at their Georgia office. I have done everything I can think of to do. It is morally wrong for this to happen, but I don't know if it is legal or what I can do about it.Desired Settlement: Just credit my $8.00 plus back to my account, remove the charges that they placed on my account through their error, put my phone service back to active and in good standing.

Business

Response:

June 25, 2014

Review: [redacted] I went into cricket freetel at 6902 federal blvd., lemon grove,ca 91945 [redacted].I brought my own phone in to switch. Apple iphone4.[redacted] said that he could give me unlimited minutes and data for 50.00 a month. [redacted] took 3 hours attempting to switch it over. He could not do it. I then immediately asked for a refund. He refused. I got very upset asking for my money back and he called the police on me. I left. I was too upset. I was in store from 315pm to 630pm.Desired Settlement: I want a refund of the activation fee $15.00 and service payment. $50.00. I will keep the 9.99 simcard.I would refund total of 65.00 + tax.refunded back. I did not get their service and I want a refund as I asked for on the same day June 15,2014.@aprox. 6:15pm.

Business

Response:

July 8, 2014

Review: My name is [redacted]. When I outright bought my iPhone in November 2013 I was told that it could be unlocked for use in Canada. When I moved to Canada, I called to have my phone unlocked on July 8, 2014 and spoke with [redacted] ID # [redacted] and he told me that my phone could not be unlocked despite what I was told previously when I purchased the phone. He was very apologetic but continued to say that there was nothing that could be done about my phone. Eventually he recommended that I cancel my account or purchase a Long Distance plan. Today, on July 8 2014 I found this information https://www.cricketwireless.com/support/apps-and-services/device-unlock/customer...⇄ All of which...as of yesterday, I would have fallen under but was told that my phone could not be unlocked. Today on July 8 2014 I spoke with [redacted] ID [redacted] and he said that as of yesterday, I could have had my phone unlocked but because my account was deactivated (after being told it can not be unlocked) it can no longer be done. I was lied to and because of this lie, I deactivated my phone...and because of the deactivation I am no allowed to unlock my phone. what is going on?!?!? I will PAY! I just need my phone unlocked. I live very close to the border and will/could have happily drive to a Cricket Communications. Something needs to be done. This is unacceptable!Desired Settlement: I just want my phone unlocked.

Business

Response:

July 22, 2014

Revdex.com

Review: 1) On 02 July 2014, I paid for new cellulartelephone service with Cricket Wireless:Confirmation Number [redacted]. And myphone number was transferred.2) On 14 July 2014, the telephone "service"stopped working, a system message of:"Not registered on network"was received. After 3-frustratingattempts, Cricket Wireless "customerservice" generated a trouble ticket:[redacted]) On 16 July 2014, I attempted to loginto my Cricket Wireless account tocheck the status of the trouble ticket.But was unable to do so, and insteadreceived this system message:"Error 404--Not FoundFrom RFC 2068 Hypertext Transfer Protocol -- HTTP/1.1:10.4.5 404 Not FoundThe server has not found anything matching the Request-URI. No indication is given of whether the condition is temporary or permanent.If the server does not wish to make this information available to the client, the status code 403 (Forbidden) can be used instead. The 410 (Gone) status code SHOULD be used if the server knows, through some internally configurable mechanism, that an old resource is permanently unavailable and has no forwarding address."4) Obviously, Cricket Wireless is either unwilling or unableto provide me the cellular telephone service that I paidthem to provide 14-days ago.I simply want Cricket Wireless to return my monies in theamount of:$35.91to me post haste.Desired Settlement: 4) Obviously, Cricket Wireless is either unwilling or unableto provide me the cellular telephone service that I paidthem to provide 14-days ago.I simply want Cricket Wireless to return my monies in theamount of:$35.91to me post haste.

Business

Response:

July 25, 2014

Revdex.com

Review: On the date of 07/15/2014,@ 2:17 pm. I purchased a Cricket Samsung Denim phone and Cricket wireless services on the state phone and date. Upon the purchase of said phone, at which time I was not aware, that the front electronic display surface on the front of the phone did not properly display the manufacture intended information. That is current time and the incoming phone number of the source, when ringing. I learned later, ~9 days, when the Samsung Denim phone began to erratically [that is off and on] displaying said information. That is the current time and incoming phone number. It is my most humble belief it was imprudent of Ms. [redacted] K, Cricket Store Sales Rep to allow me to leave the store and not knowing that the Samsung Denim phone was not properly functioning as described by the specifications of the manufacture. Before the transitioning of the final sale. This was not the case, in addition ~16 days after my purchase. The Samsung Denim phone entire system completely went Blank, the flip side where callers input the data for the phones data input. The phone began displaying on the electronic display a complete white screen. That is to say, when trying to input or dial a number on the flip side or inside modular the phone will not display any information as described by the manufacture. On the 17th day as a newly Cricket ownership customer of the Samsung Denim, I discovered the that Samsung Denim phone was capable of receiving calls and in some cases, I could dial out using the Samsung Denim phone pad only if I knew the ten digit phone number and pressing the send button. But still not having the ability to witnessing or seeing the input number on the phone's electronic display screen. But again the phone only displays a white screen. Which also means I could not view any incoming text on my newly purchased Samsung Denim phone. As a newly ~35 days Cricket customer my experience got worst as of today, the date of this complaint. Albeit, I have been improvising in the use of the Samsung Denim phone by dialing the ten digit number and hoping that the number was inputted correctly. Today, at which time, I was speaking with Ms. Janice at ###-###-#### Cricket's customer service warranty dept, trying to find a solution to my Samsung Denim phone problems. The call was dropped and my wireless service was disconnected. That is, now, when trying to call-out I get NO wireless services on my Cricket Samsung Denim phone number ###-###-#### the wireless service just went out or stop allowing incoming and out bound calls. My experience as a newly Cricket customer is ridiculous, unbelievable. I think, to date, Ive spent ~16 hours trying to resolve this issue. That is, I traveled to two Cricket stores, ~07/22/2014, in particular the purchased location [redacted]. I face-to-face spoke with Ms. [redacted] K, Cricket Salesperson, got no immediate solution. She refer me to Crickets Warranty website. My second store visit was at [redacted] The upshot of that visit the store salesperson recommend that I return back to the purchasing store, could not assist me, but also suggest that I call the warranty website. As I stated earlier, on or about 07/05/2014, I chatted with via website Cricket Rep Ms. [redacted], *see chat log, see referred me to Edna: What I suggest you is to contact us 1-800-cricket, in the call menu please select the option 4. I am seeking an immediate solution to the above recited issue, with minimum evasive measures. I NEED A WORKING PHONE.Desired Settlement: I NEED A NEW WORKING PHONE. Not a RECONDITION PHONE

Business

Response:

August

6, 2014

Revdex.com

Review: my old phone was a Samsung galaxy which I purchased a 60.00 phone card for and put it in my phone, then a piece inside broke and was unable to charge or use my phone so the battery went dead. when I purchased a new phone before I left the store the lady said it would be activated within 24 hours.so when it didn't become activated I and two other members of my family stayed on the phone pretty much the whole day trying to get it activated by the store employee. still the phone is not activated 29 hours later and they said because I didn't buy a phone card to put on it that it couldn't be activated. however, when they transferred my #from my previous phone I still had money that was supposed to be transferred and it wasn't. so, after putting out 105.99 for a new phone and 60.00 for a phone card the week before I am very frustrated. I have not been able to use my phone since 7/29/14.Desired Settlement: all I want is my phone replaced with my 60.00 worth of minutes and my features from my old phone put on my new phone as well as having the new phone activated as soon as possible.

Business

Response:

August

18, 2014

Revdex.com

Review: I was told that the new Cricket network served my home area (Zip [redacted]). When I attempted to use phone in home area, there was no service. When I returned the phone I was not refunded for the activation fee, $25.00 and $50.00 for the monthly service fee. Attempts to obtain the refund were futile and very frustrating,When I asked to speak to a supervisor I was told that I could not, there was not a supervisor available and it was there policy not to allow customers to speak to supervisors!Desired Settlement: I was told that the fees were in "the system" and therefore could not be refunded. I think, that because I was told that service would be available and it was not I should be entitled to a refund. I checked Crickets coverage map and it does show that service is available.Taking money for service not provided should be in violation of some law or code.Cricket should not be allowed to practice business in this manner without some sort of public disclosure.

Business

Response:

September

5, 2014

Revdex.com

Review: I opened my account 7-8 months ago using my credit card. Days later, I purchased a phone for my then wife. I authorized automatic debit to taken from my account for my cell phone. However, I simply purchased the phone and paid for the first month for my wife. Each month, I have been auto debited for both my monthly bill and hers (different plans). We have been divorced for 4 months. This month, after noticing the payment pending on my bank account, I called and asked them to simply remove my CC number from her account and I asked for them to reverse the current months charge which had not yet posted. This is when things became a total nightmare. I was told my CC could not be removed because I didn't have the pin to her phone account. I was told by a supervisor that there was no other person to appeal my issue to. After an hr of arguing he agreed to escalate my issue to the billing department. He said that he and they would follow up. Three days later, my phone was disconnected. When I called in, I was told they reversed the payment on my account (which I did not ask for) but did not refund or remove my CC for hers. I argued more, they agreed to another escalation but charged me $35.00 more to reconnect my service (telling me that my refund given by the billing dept should be in my bank account in days). Five days later, I called back. No refund for my account. So far, I've paid $130.00 for the month. My credit card is being used by my ex wife to pay her bill, despite the fact that its only in my name. Cricket will not remove it. I was double charged for my account and the refund Cricket says is in my account, is nowhere in sight. I can prove that as well.Desired Settlement: I would like what I originally asked for. I want my credit card number removed from my ex wife's Cricket account. I do not need to get into her account, I simply need them to remove my information. I want them to refund me the $35.00 they charged me for her account this month. I would also like them to provide me the $45.00 refund for my own account since I was double charged. I dont have either refund and I can prove I dont. Similarly, I can prove that the credit card is in my name only.

Business

Response:

September 4, 2014

Review: I recently lost one of my cellphones, and when I tried to buy a new device they employee at the cricket store informed me about some changes in the company... My complaint is becuse that employee told me that if.I wanted to buy a new device I needed to change everything in my account because they have a new system, and that included that I have to buy my 4 lines a new device which I desagree because back in January I bought a Samsung Galaxy S4 which I paid more than $600 , and my other device a HTC One for $250 .... So how they want me to buy new devices? I believe they should inform us about all changes before they make them , so they make me buy cellphones at those highly costs and after 7or 8 months tell me they wont work anymore.because they decided to make changes if those cellphones are the latest.in technology how can they do that?.. I wish you can help me with this matter and let me know.if that legal?? Can they at least give some credit for those phones that wont work according to cricket. Thank for your time . I look forward to hear from you. Atte: [redacted].Desired Settlement: I want cricket wireless to relplace my devices , same model and price because they change the system not me.

Business

Response:

September 12, 2014

Revdex.com

Review: on 08/04/2014 from the [redacted] statement CRICKET 106 Cell Inc-JACKSON HEIGHTS 8305 Roosevelt Ave NY United States 11372 has "DEBIT TWICE FROM MY CHECKING ACCOUNT"in the amount of $130.00 and $129.99 on 08/04/2014.I talked to the store manager,showed him the bank statement of being debited twice in the amount of$130.00 and $129.99 on 08/08/2014.He told me I should go to the [redacted] and bank should file a dispute.I said,your business got my money two times.so one transaction should be refunded to me since you got my money.he insist I should contact [redacted] to file a dispute...which I did on the 08/08/2014. [redacted] told me to wait for 7 to 10 business days.customer service is exceptionally poor at this Cricket cell phone store.Their goal is to collect money from the customer with a half measure service.I said to the manager,I gave you a business,he said "I DONT CARE."Desired Settlement: I want my money back in the amount of $ 130.00.since they debit twice from my checking account on 08/04/2014.

Business

Response:

October

6, 2014

Revdex.com

Review: I spoke with 3 different cricket customer service specialist today because my cell phone will not make outgoing calls or received incoming calls. I explained to them what happened and they told me that my line is being restricted and they don't know the reason. My bill is current and they didn't see any problem as of why I couldn't dial out, so they placed me on hold for 30 mins at a time and then said that I would have to cancel my current line and reopen it by paying $15 plus $65 reactivation fee. I explained that I have been a customer for years and this should not be happening. I then spoke with a manager named Sherwin who was a complete it and he hung up on me. This service sucks and I will be switching to a new carrier. If any class action lawsuits come around please include me.Desired Settlement: I would like to be refunded for the two day that I was not able to use my phone service.

Business

Response:

October 9, 2014

Review: I have been a cricket customer with the wireless number ###-###-#### for several years. I paid 35.00 a month for unlimited calls and texts only for all that time. Recently, they came out with the same plan for 25.00 a month. When I spoke to a rep, they said in order to get the new plan I had to order a new phone. So I did, and my order came to the price of the phone and the first month of service which was 50.00+ dollars. In speakin to reps since the new order, a different rep told me that I DID NOT have to order a new phone, that I only needed a new SIM card. SO, not only did I now order something I did not need, When the new phone arrived it is a poor quality phone, (the one I had previously was, and is, still working fine), the buttons don't respond well, and now as of yesterday, I can't access my voicemail because it won't take the numbers I input. When I told yet another rep all of the above, that I wanted to return the phone and just use a SIM card, they said it was "past my warrenty period" and I could only drive 30+mins away to a cricket store to credit this phone to another phone that I would buy (???).They sold me a phone I do not need. The phone sucks. And to resolve it, they want me to drive 30+ mins away (round trip = 1 hr = 10.00 gas at least, and that's only if I have to show up once) so that I can get a credit towards buying another phone I don't need??? That is not acceptable. They continuously repeat to me that the new phones have a trial period of 7 days. I contacted them on day 11, and explained that the phone had not even been activated for a few days after it arrived due to it being sent to a PO Box.Desired Settlement: I would like a refund of the FULL phone price, including tax, a postage paid return label to send it back to them, and a functional SIM card that is compatible with my existing phone that I could have used, NOT this piece of junk they sold me that I didn't need to begin with.

Business

Response:

October 28, 2014

Revdex.com

Review: On 10/6/2014 I walked in the Cricket store [redacted] Chicago, Illinois 60632 to purchase an earpiece. A gentlemen by the name of [redacted] handeed me the earpiece. I exolained to him, I wanted to make my bus that was coming, I don't have a lot of time, and he asked me for my phone number, I tild him that I wasn't a customer, I just pass by there location on Mondays . He asked me to enter my pin, gave me a receipt from the debit machine and I was on my way. When I made it home to try the earpiece, they didn't work. The following week I don't come in that area because I live so far, I'm only in that area on Mondays. On Monday October 20, 2014 I went into the same store. I was greeted by [redacted]. I showed him the receipt I was given from [redacted] and told him the earphones don't work. I asked for my money back because I already have purchased, new skullcandy headphones. They work fine. First [redacted] tells me to speak to [redacted] again, then he says he doesn't have the code for the computer to return money to a card. I stated I paid by debit, he stated his manager would have to return the funds. When I asked for a manager, [redacted] gives me a cricket card with a name on it saying [redacted]. When I askedwho is the store manager he stated I would have to text him, for him to show up in the building. Iztood in the building while [redacted] text Andy , the store manager, who dididn't respond. I was eating at the restaurant a door down, I sent my daughter to ask did he show up. Andy shows up, I ask him can I return the item since [redacted] stated he was waiting for manager codes. He tells me, well I can exchange it, we have a no return policy, I stated, I didn't know, he said well where is your receipt. I showed Andy the receipt I have, he goes to the computer to reprint my receipt from that day and says we will have to watch the cameras, ill have to get back to u in 24 hours. He said could it be u rushed out without this receipt, I sta ted, no, I have the receipt, he gave me, and your not gonna take the it backDesired Settlement: I would like my refund. I also would like a formal apology. This isn't how u treat customers. Customer service should be everything.

Business

Response:

November 6, 2014

Revdex.com

Review: On September 19,2014 I call the Cricket Insurance at ###-###-####, about my son's phone was not working. The person [redacted] told me, [redacted] the mother of [redacted] there are two ways to receive the replacement phone. One way was debit or by credit card. I choose debit. The Company debit $139.00 ten was for the two day shipping. Once the Company receive the phone and there was no broken due to human error I will received my money back into my account. I called the company and was told no damage was cause to the phone and a replacement was sent. I have been calling the company for the all most one mouth for my money to be replace back into my account. I was told they do not debit money from this department. I called and asked for a supervisor Mr.[redacted] said no one from the insurance department debit any money from my account. I was giving a RA label and number to send the broken phone.Desired Settlement: I want my money refunded back into my account.

Business

Response:

November 6, 2014

Review: I tried for a month to establish service with a cricket phone. There was an issue with the phone I had so cricket sent me a replacement (the only good thing they did). After this there was so many issues trying to set up the phone that finally a month in I gave up and have demanded a refund! When I tried to call customer service it was terrible the wait time took so long. I tried the chat and also had no better luck the first man I spoke with [redacted] was very helpful and tried as much as he could. I had to get back on chat a second time when the phone was not fixed still the next day and [redacted] was completely unhelpful. She ignored most of my questions and refused to answer them. She finally after about 1 hr on the chat told me the reason she was unqualified to answer such questions. This information would have been very helpful way earlier in the call. The whole situation was totally infuriating! Now I am waiting to see if the "refund request" has been accepted. I would not recommend this company if the service was free.Desired Settlement: I would like my money that I have spent on the phone and on the time to be fully compensated to myself!

Business

Response:

November 10, 2014

Review: I bought a samsung galaxy 4 in December of 12/2013 from cricket wireless for 600.00 dollars and I am still paying on the phone.I have 199.00 to pay it off. I let service lapse for 2 months then tried reconnecting service , I was told by cricket that this phone is no longer supported by cricket due to theerge with at and t. So basically this phone I purchased from cricket is no longer able to have service through cricket or any other company due to the fact that cricket phones cannot be unlocked. The store person and customer service people told me I can get some credit on a new phone from them and pay the difference , so the 600.00 dollar phone is useless and I can't have a refund on it which is misleading of this company. So I have to pay off a 600 dollar phone which I cannot connect with any service.Desired Settlement: I would want a refund on the money I have paid on this phone , and for the cricket company to let all their customers know they are going to have to purchase new phones for the merger with at and t.

Business

Response:

November 4, 2014

Review: Cricket CHEATS its customers by over charging every month. I am supposed to pay $40/month for my basic service. I get $5 discount for AUTO PAY. So net to be charged is $35. Instead, every month they overcharge me $40. I have called about this problem several times in March 2014, June 2014, July 2014, Sep 2014, Nov 2014. I have spoken to Supervisors who have assured me that the problem will be fixed but it never gets fixed.Desired Settlement: Please have them CREDIT my account & give me some free service for all the time have been wasted.

Business

Response:

November 21, 2014Revdex.com

Review: Basically they sold me a lemon phone.didnt have directions in box no headphones and bottom of phone pieces is missing. Called Cricket 2 times and was hung up by them twice.very rude of them not business friendly.Desired Settlement: Have been waiting a week and no new phone. Want to settle in small claims court.

Review: My dad was up ALL day on Monday trying to get the S5 cell phone on sale but we did not get it yet.Desired Settlement: Get two of the S5 cell phones on sale now. My dad was up all day trying on Monday! cricket wireless

Review: I have been trying to log into my account and this company will not let me. I have called 20 plus time with no recourseDesired Settlement: would like a refund of $500