Cricket Communications Inc

Review: Cricket, formerly AIO, refuses to provide me with the unlock code for my Nokia Lumia 620 that I purchased from them. I received different responses depending on who I spoke to. [redacted], online chat representative, directed me to the store at which I bought the Nokia stating they will provide the code ( I had the entire chat emailed to myself in case you need to read it). When I called the store at [redacted], FL. 33901 phone: ###-###-#### I was informed that information was not correct and I should never have been told to call the store. I then called their customer service number ###-###-#### and was told they could not provide me the code because of 2 things: the first being that my service was no longer active and the second being there was a "suspension" on my account. The rep. stated the suspension was dated 8-13-13. This cannot be correct because this is the start date of the new activation contract with them ( I have the original contract paperwork as well if you need it). On that date I ported over my cell # ###-###-#### and also switched over my existing cell, an Apple iPhone 3GS, to AIO service. It was a few months later that I purchased the Nokia Lumia 620 from AIO to replace the iPhone 3GS.Desired Settlement: My husband also purchased a Nokia Lumia 620 from AIO on the same date for use with the AIO service. All I am requesting is for both Nokia Lumia 620 phones to be unlocked.

Review: 1) On 02 July 2014, I paid for new cellulartelephone service with Cricket Wireless:Confirmation Number [redacted]. And myphone number was transferred.2) On 14 July 2014, the telephone "service"stopped working, a system message of:"Not registered on network"was received. After 3-frustratingattempts, Cricket Wireless "customerservice" generated a trouble ticket:[redacted]) On 16 July 2014, I attempted to loginto my Cricket Wireless account tocheck the status of the trouble ticket.But was unable to do so, and insteadreceived this system message:"Error 404--Not FoundFrom RFC 2068 Hypertext Transfer Protocol -- HTTP/1.1:10.4.5 404 Not FoundThe server has not found anything matching the Request-URI. No indication is given of whether the condition is temporary or permanent.If the server does not wish to make this information available to the client, the status code 403 (Forbidden) can be used instead. The 410 (Gone) status code SHOULD be used if the server knows, through some internally configurable mechanism, that an old resource is permanently unavailable and has no forwarding address."4) Obviously, Cricket Wireless is either unwilling or unableto provide me the cellular telephone service that I paidthem to provide 14-days ago.I simply want Cricket Wireless to return my monies in theamount of:$35.91to me post haste.Desired Settlement: 4) Obviously, Cricket Wireless is either unwilling or unableto provide me the cellular telephone service that I paidthem to provide 14-days ago.I simply want Cricket Wireless to return my monies in theamount of:$35.91to me post haste.

Business

Response:

July 25, 2014

Revdex.com

Review: I have been trying to log into my account and this company will not let me. I have called 20 plus time with no recourseDesired Settlement: would like a refund of $500

Review: On September 19,2014 I call the Cricket Insurance at ###-###-####, about my son's phone was not working. The person [redacted] told me, [redacted] the mother of [redacted] there are two ways to receive the replacement phone. One way was debit or by credit card. I choose debit. The Company debit $139.00 ten was for the two day shipping. Once the Company receive the phone and there was no broken due to human error I will received my money back into my account. I called the company and was told no damage was cause to the phone and a replacement was sent. I have been calling the company for the all most one mouth for my money to be replace back into my account. I was told they do not debit money from this department. I called and asked for a supervisor Mr.[redacted] said no one from the insurance department debit any money from my account. I was giving a RA label and number to send the broken phone.Desired Settlement: I want my money refunded back into my account.

Business

Response:

November 6, 2014

Review: On 10/6/2014 I walked in the Cricket store [redacted] Chicago, Illinois 60632 to purchase an earpiece. A gentlemen by the name of [redacted] handeed me the earpiece. I exolained to him, I wanted to make my bus that was coming, I don't have a lot of time, and he asked me for my phone number, I tild him that I wasn't a customer, I just pass by there location on Mondays . He asked me to enter my pin, gave me a receipt from the debit machine and I was on my way. When I made it home to try the earpiece, they didn't work. The following week I don't come in that area because I live so far, I'm only in that area on Mondays. On Monday October 20, 2014 I went into the same store. I was greeted by [redacted]. I showed him the receipt I was given from [redacted] and told him the earphones don't work. I asked for my money back because I already have purchased, new skullcandy headphones. They work fine. First [redacted] tells me to speak to [redacted] again, then he says he doesn't have the code for the computer to return money to a card. I stated I paid by debit, he stated his manager would have to return the funds. When I asked for a manager, [redacted] gives me a cricket card with a name on it saying [redacted]. When I askedwho is the store manager he stated I would have to text him, for him to show up in the building. Iztood in the building while [redacted] text Andy , the store manager, who dididn't respond. I was eating at the restaurant a door down, I sent my daughter to ask did he show up. Andy shows up, I ask him can I return the item since [redacted] stated he was waiting for manager codes. He tells me, well I can exchange it, we have a no return policy, I stated, I didn't know, he said well where is your receipt. I showed Andy the receipt I have, he goes to the computer to reprint my receipt from that day and says we will have to watch the cameras, ill have to get back to u in 24 hours. He said could it be u rushed out without this receipt, I sta ted, no, I have the receipt, he gave me, and your not gonna take the it backDesired Settlement: I would like my refund. I also would like a formal apology. This isn't how u treat customers. Customer service should be everything.

Business

Response:

November 6, 2014

Revdex.com

Review: My name is [redacted]. When I outright bought my iPhone in November 2013 I was told that it could be unlocked for use in Canada. When I moved to Canada, I called to have my phone unlocked on July 8, 2014 and spoke with [redacted] ID # [redacted] and he told me that my phone could not be unlocked despite what I was told previously when I purchased the phone. He was very apologetic but continued to say that there was nothing that could be done about my phone. Eventually he recommended that I cancel my account or purchase a Long Distance plan. Today, on July 8 2014 I found this information https://www.cricketwireless.com/support/apps-and-services/device-unlock/customer...⇄ All of which...as of yesterday, I would have fallen under but was told that my phone could not be unlocked. Today on July 8 2014 I spoke with [redacted] ID [redacted] and he said that as of yesterday, I could have had my phone unlocked but because my account was deactivated (after being told it can not be unlocked) it can no longer be done. I was lied to and because of this lie, I deactivated my phone...and because of the deactivation I am no allowed to unlock my phone. what is going on?!?!? I will PAY! I just need my phone unlocked. I live very close to the border and will/could have happily drive to a Cricket Communications. Something needs to be done. This is unacceptable!Desired Settlement: I just want my phone unlocked.

Business

Response:

July 22, 2014

Revdex.com

Review: My dad was up ALL day on Monday trying to get the S5 cell phone on sale but we did not get it yet.Desired Settlement: Get two of the S5 cell phones on sale now. My dad was up all day trying on Monday! cricket wireless

Review: I recently lost one of my cellphones, and when I tried to buy a new device they employee at the cricket store informed me about some changes in the company... My complaint is becuse that employee told me that if.I wanted to buy a new device I needed to change everything in my account because they have a new system, and that included that I have to buy my 4 lines a new device which I desagree because back in January I bought a Samsung Galaxy S4 which I paid more than $600 , and my other device a HTC One for $250 .... So how they want me to buy new devices? I believe they should inform us about all changes before they make them , so they make me buy cellphones at those highly costs and after 7or 8 months tell me they wont work anymore.because they decided to make changes if those cellphones are the latest.in technology how can they do that?.. I wish you can help me with this matter and let me know.if that legal?? Can they at least give some credit for those phones that wont work according to cricket. Thank for your time . I look forward to hear from you. Atte: [redacted].Desired Settlement: I want cricket wireless to relplace my devices , same model and price because they change the system not me.

Business

Response:

September 12, 2014

Revdex.com

Review: I purchased the Samsung S4 about 4 months ago under the impression that I would receive 4G service by April or May. Not only have I yet to receive this service but I am now being told I must buy a new sims card and/or trade my phone in to upgrade to the new tours to receive service. I was never notified of any changes that were to be made by cricket and the merger with at&t. I feel I've been deceived as well as manipulated into purchasing a phone and the cricket staff is not willing to work with me.Desired Settlement: I ask that I be refunded the value of my phone as well as services that were paid to keep this phone activated while awaiting the 4G service

Business

Response:

June 16, 2014

Review: In April 2013 I bought my son,[redacted] , for his [redacted] birthday a [redacted] phone because he liked the fact it had [redacted] music. Around the fall time his phone stopped playing any music at all, then his SD card went blank. he couldn't take pictures, couldn't view any of the pictures he took ,over 100 pictures. I went to [redacted] in [redacted]. where I purchase the phone for help.They said I needed a [redacted] SD card that they didn't sell them I'd have to go to cricket website. I went to Cricket website 5-6 times to buy a [redacted] SD card, the order would not go thru it would only say processing order,I went to greenwood mall store & was given the same run around,finally after demanding to speak with rep for the store in [redacted] ,he gave a free [redacted] sd card, when I picked it up the sale girl was very rude& said I'd have to pay for it if it happens again. that took 2months to resolve and now once again my sons phone stopped working around the 15th of feb,he can't make or recieve calls or texts, then last week is SD CARD is Blank again. I've called and still haven't gotten anywhere. Cricket has been no help and I'm not going back to [redacted]Desired Settlement: I would like my son to get a new phone or to find out what is wrong with the phone , to get refund on this months bill,since he hasn't been able to call or text for 2+ wks.

Business

Response:

March 11, 2014

Review: Basically they sold me a lemon phone.didnt have directions in box no headphones and bottom of phone pieces is missing. Called Cricket 2 times and was hung up by them twice.very rude of them not business friendly.Desired Settlement: Have been waiting a week and no new phone. Want to settle in small claims court.

Review: I opened my account 7-8 months ago using my credit card. Days later, I purchased a phone for my then wife. I authorized automatic debit to taken from my account for my cell phone. However, I simply purchased the phone and paid for the first month for my wife. Each month, I have been auto debited for both my monthly bill and hers (different plans). We have been divorced for 4 months. This month, after noticing the payment pending on my bank account, I called and asked them to simply remove my CC number from her account and I asked for them to reverse the current months charge which had not yet posted. This is when things became a total nightmare. I was told my CC could not be removed because I didn't have the pin to her phone account. I was told by a supervisor that there was no other person to appeal my issue to. After an hr of arguing he agreed to escalate my issue to the billing department. He said that he and they would follow up. Three days later, my phone was disconnected. When I called in, I was told they reversed the payment on my account (which I did not ask for) but did not refund or remove my CC for hers. I argued more, they agreed to another escalation but charged me $35.00 more to reconnect my service (telling me that my refund given by the billing dept should be in my bank account in days). Five days later, I called back. No refund for my account. So far, I've paid $130.00 for the month. My credit card is being used by my ex wife to pay her bill, despite the fact that its only in my name. Cricket will not remove it. I was double charged for my account and the refund Cricket says is in my account, is nowhere in sight. I can prove that as well.Desired Settlement: I would like what I originally asked for. I want my credit card number removed from my ex wife's Cricket account. I do not need to get into her account, I simply need them to remove my information. I want them to refund me the $35.00 they charged me for her account this month. I would also like them to provide me the $45.00 refund for my own account since I was double charged. I dont have either refund and I can prove I dont. Similarly, I can prove that the credit card is in my name only.

Business

Response:

September 4, 2014

Review: I have been a cricket customer with the wireless number ###-###-#### for several years. I paid 35.00 a month for unlimited calls and texts only for all that time. Recently, they came out with the same plan for 25.00 a month. When I spoke to a rep, they said in order to get the new plan I had to order a new phone. So I did, and my order came to the price of the phone and the first month of service which was 50.00+ dollars. In speakin to reps since the new order, a different rep told me that I DID NOT have to order a new phone, that I only needed a new SIM card. SO, not only did I now order something I did not need, When the new phone arrived it is a poor quality phone, (the one I had previously was, and is, still working fine), the buttons don't respond well, and now as of yesterday, I can't access my voicemail because it won't take the numbers I input. When I told yet another rep all of the above, that I wanted to return the phone and just use a SIM card, they said it was "past my warrenty period" and I could only drive 30+mins away to a cricket store to credit this phone to another phone that I would buy (???).They sold me a phone I do not need. The phone sucks. And to resolve it, they want me to drive 30+ mins away (round trip = 1 hr = 10.00 gas at least, and that's only if I have to show up once) so that I can get a credit towards buying another phone I don't need??? That is not acceptable. They continuously repeat to me that the new phones have a trial period of 7 days. I contacted them on day 11, and explained that the phone had not even been activated for a few days after it arrived due to it being sent to a PO Box.Desired Settlement: I would like a refund of the FULL phone price, including tax, a postage paid return label to send it back to them, and a functional SIM card that is compatible with my existing phone that I could have used, NOT this piece of junk they sold me that I didn't need to begin with.

Business

Response:

October 28, 2014

Revdex.com

Review: Week of May 21, our phone was charging and we didn't know why the plug wasn't working. Well the piece attached to the wiring was not attached so our phone went dead for 3 days. I had already purchased the new plug from the cricket wireless store [redacted]. When I explained yesterday 5/29 to [redacted] who said that they don't know if I damaged the plug, that I didn't have a original box for. Also on 5/28, when the other sales lady told me to come back to speak with him. Well, the cricket store that I purchased it from, because my receipt is 7 days past the original purchase date, they won't replace or give a refund. Not even half after I came back the following day. There should be an amendment to the policy. I didn't know the charger wouldn't work.Desired Settlement: The $16.48 in a refund in cash at the store I purchased it at.

Business

Response:

June 10, 2013

Review: I was told that the new Cricket network served my home area (Zip [redacted]). When I attempted to use phone in home area, there was no service. When I returned the phone I was not refunded for the activation fee, $25.00 and $50.00 for the monthly service fee. Attempts to obtain the refund were futile and very frustrating,When I asked to speak to a supervisor I was told that I could not, there was not a supervisor available and it was there policy not to allow customers to speak to supervisors!Desired Settlement: I was told that the fees were in "the system" and therefore could not be refunded. I think, that because I was told that service would be available and it was not I should be entitled to a refund. I checked Crickets coverage map and it does show that service is available.Taking money for service not provided should be in violation of some law or code.Cricket should not be allowed to practice business in this manner without some sort of public disclosure.

Business

Response:

September

5, 2014

Revdex.com

Review: For almost 2 yrs, I have owned a Cricket Huawei Mercury M886. I pay $5 for insurance on the phone and was approved for a $13.50 Lifeline Credit. Acct. No.: [redacted]. On November 14, 2013 the touchscreen on my handset stopped working. The eSecuritel website's link to "file a claim" is broken! I them by phone and was told that I "only have the manufacturer's warranty" on my current phone, which "does not include a replacement" on Nov 16. During my November 16 phone call with eSecuritel, I requested an email stating that my claim was being "denied" and "the reason why." The claim rep said she could not send an email, but the corporate office would on Monday when they reopened. I received an email from eSecuritel on 16 November, at 5:08pm with the subject "WE ARE WORKING TO RESOLVE YOUR TICKET-Escalation ticket [redacted]."I filed my first insurance claim with eSecuritel in the April 16, 2013. I was told that I had "NO COVERAGE" and the claim was "DENIED" by telephone & email! I contacted [redacted], of Cricket Wireless, who contacted eSecuritel and verified that I DID have coverage & was eligible for the replacement service. However, in order to receive the replacement phone I was instructed (by email and phone) to go to the Cricket store and pay $75 and turn in my damaged headset! I was in New York and had to travel via bus in my manual wheelchair in order to do this!! The store manager said that the insurance company was supposed to "MAIL" my replacement phone, which I was refused!!!!On October 24, 2013 I went into the Cricket store and requested that my Life Line service be restored. I was told that Cricket did a system wide update on their operating system and customer's were made to reapply for services. I showed him my copy of the application that I received from his co-worker during my list visit to [redacted]. I also told him that my last bill reflected my LifeLine renewal. As of November 7, 2013 I am paying a bill that does not include my LifeLine.Desired Settlement: I require a replacement phone, which is what my insurance is paying for and my bill to reflect a prorated service from November 14, when the phone stopped working properly!I require a refund for my travel expenses to [redacted] that I was forced to do because the eSecurital and Cricket refused to MAIL me a replacement phone!I require that my LifeLine service be reactivated per my "completed application" and "proof of benefits! that I did and showed in their [redacted] store!

Business

Response:

November 21, 2013

Review: In addition to the information I've provided, I am adding additional information to my complaint of my experience with Cricket, as well as the defects of the 2 phones I purchased and the warranty information provided in my warranty book. When I originally took the first phone in to show the operating issues with the phone with my store retailer, [redacted], on Monday September 16, 2013, he stated he had no clue how to operate these phones, or how to repair or troubleshoot them, and he just sells them. So I opened my warranty book on page 22 under Consumer Limited Warranty, and said then you can not honor this statement that, Seller will, at its sole and absolute discretion, either repair or replace a product (which unit may use refurbished parts of similar quality and functionality) if found by Seller to be defective in material or workmanship, or if Seller determines that it is unable to repair or replace such Product, Seller will refund the purchase price for such Product. He said no all sales are final, you buy it, it's yours, and that he will not do any exchange or refund. When I took my 2nd Cricket Engage LT exchanged phone that I experienced operating issues with back to the retailer, [redacted], on Monday September 23rd, 2013, he said, he told me he could and would not fix the phone and he absolutely will not refund or exchange the phone again, and I will have to go deal with the corporate store on [redacted]. and they will fix me right up and take good care of me, or I can bring the phone back on Friday September 27th and he will have a young lady, named [redacted], in that day at 12:00 p.m. that can get into any phone, unlock them, and fix any problem with any cricket cell phone. So I agreed to go back that Friday assuming I was going to get the phone fixed. In the meantime I did go to the corporate store on [redacted]. that Wednesday, Sept. 25, and looked at the phones there for sale and talked to a sales rep. and he showed me the different devices and how they worked, and I pulled out my phone and showed him all the issues I was having with it and told him where I purchased the phone and [redacted] told me you can fix, replace, or refund me my money on my phone. The reps. reply was that he could not do any of these for me because I didn't by the phone at this store and it is [redacted]'s responsibility to take care of the issue. So I asked is there a store or Cricket written policy stating that I specifically have to continue dealing with the original seller, even if he can't and refuses to resolve my issue and has referred me here. He said no,that his manager will not allow it and I have to go back to the original seller/store I purchased the phone from. So I decided to just wait until Friday to take the phone back to the purchasing store and have the representative that was going to be there fix my phone. When I took the phone in on that Friday, I met [redacted], that was to fix my phone and she asked [redacted] for the tools to fix the phone, [redacted] asked her what was she going to do, and she said take the back off and repair the phone and needed a screw driver. He said she could not do that because if she damaged something in the hardware or wiring it would void my Warranty on the phone. Then I asked, if she was a certified cricket employee to repair the phone. [redacted] said no she isn't, I pay her out of my own pocket and bring in to reset and fix the phones, or she charges the customer her cost to fix the phones. I said I'm uncomfortable with this and I just want to exchange the phone. That's when I was given the option to exchange the phone that was of less cost and I would be out the difference of the cost of the phone. I then decided and told [redacted], I will issue the problems calling the toll free Cricket Customer service and Warranty dept. and get it resolved with a supervisor. He said that's fine. I called the Cricket toll free no. at [redacted] that day after leaving the store and the Customer Service, Warranty, and Technical Support Departments all told me that I have to go back to the retail or the local Corporate store I purchased my phone from and exchange or get a refund through them, and I explained to them what I have already been through with these local stores and they will not resolve the issue, and requested to speak to a supervisor, and they said they were not able to transfer me to a supervisor and I would have to leave my phone no. and a message for one to call me back, which I did and no supervisor had called me back. I repeatedly called the toll free Cricket no. and technical support approximately 5 times since Sept. 27th through October, and spoken to reps., by the names of [redacted], with my phone and local customer service issues, demanding a supervisor, and have not yet got to speak to a supervisor, and been directed back to the retailer/seller I purchased the phone from or the local Corporate Cricket store by them, each time I've called, and I have experienced being hung up on or put on hold for up to over an hour being put on hold and not ever being transferred to anybody. On Wednesday November 6,2013, I decided to stop in the Cricket store I purchased my phone from and try to get the phone fixed, exchanged or refund again, and seen that the store had been closed down. So I drove to the Cricket store located at [redacted], to be put on the life line program, which I found out [redacted] failed to put me on when I gave him the required information back in the middle of October, and showed what was wrong with my phone and if I could do a phone exchange at this store and the representative said no, I would have to go to the Corporate Store on [redacted] to do that. So I called the Cricket toll free customer service dept. again, explained the Cricket store I purchased my phone from is closed down and I'm needing to exchange or get a refund for my phone and they directed me back to the [redacted]. Corporate Store. I called that store and for the first time after calling numerous times and never getting through or receiving a return call from that store at the no. [redacted], talked to a lady, and she said she would be happy to do an exchange or refund me my money for the phone, but it would not be a good day to come in because the store is extremely busy with people coming in and paying their bills and I would probably be waiting an hr or longer to get it taken care of and said Monday Nov., 11th will be a better day to come in and do it, just be sure to bring in the box, phone, receipt and warranty book in. I took the phone and the box, receipt and everything that came with it, addressed the phone issues again, showed them to the store rep./gentleman, and showed him the warranty information in the book, and he said we can't and will not exchange or refund the money for the phone because you have to do that within 30 days and you have to go through the retail store you purchased the phone from to do that. I told him it is closed down and I've been back and forth between both stores, instructed by the main corporate Cricket toll free no. Representatives to get a refund or exchange and it still has not happened, and his reply was I'm sorry I can not help you mam, because it is passed the 30 days. The warranty in the book states that I have one year from my purchase date to get a refund or exchange if my device is determined defective and that the store representatives are unable to repair the device.

The issues with both Cricket Engage LT, phones that I've had and currently have frequently are: They get extremely hot within 5 minutes of talking on it or using it, my dial pad to call out or keypad screen will not appear when I need to make a call or text, there will be just a black screen, when I get incoming calls the screen to answer the phone will not appear for me to slide across the screen to answer or refuse the call, when incoming calls or text messages come in while I'm on a call there will be a horribly loud sound the phone makes that hurts my ear, poor reception, get dropped and lose calls all the time, The alarm clock and notification alarms for important appointments and to get up does not always work and go off, the web search options don't always load up the pages or sites I request, or it the web pages always close down when I'm on them.

With all the misleading and inappropriate/poor customer service at the local Cricket Retail and Corporate Store in my area, and the toll free customer service no., I've received and still have not gotten the issue resolved over the past 2 months, I'm requesting to get my refund for my defective phone and returning the phone.

Sincerely,[redacted]Desired Settlement: I'm requesting the full amount of the purchase price of this phone in the amount of $245.46, due to the unresolved issue that I've been attempting to settle with Cricket to exchange the phone for a second time, and for refusing me my refund, since they were unable to do the exchange since September 19th and the company has breached their warranty agreement after repeatedly following customer service's advice and misleading me through this entire discrepancy and not meeting customer satisfaction.

Business

Response:

November 20, 2013

Review: In April I attempted to switch to Cricket Pay Go for cell phone service. Prior to purchasing a phone or activating service, I spoke to customer support to ensure that I could transfer over and keep my number from my prior service carrier. I was told I could. On April 7, I called to activate service with Cricket. Prior to activation, I asked to transfer my number but was told that I needed to activate service first and then I could transfer my number. However, after activating my phone and automatic bill pay, they told me they could not transfer my old number because Cricket does not have service in my area. I immediately requested that Cricket cancel my service and automatic bill pay and refund the money paid. Before I got off the phone, the representative confirmed that service was cancelled and that the money would be refunded. When reviewing my credit card bill on May 10th I saw that Cricket had not only failed to refund the original amount charged but had also charge me for service in May. I had not used my phone at all after activation because I was told that service was cancelled.I called Cricket to resolve the issue. The first representative I spoke with told me that the notes on my account confirmed everything I told her, and she told me I should be able to get a refund but I would have to speak with a special billing department. After an hour of being bounced around, I finally was able to speak with someone who claimed to be a supervisor. She informed me that they have a strict no refunds policy, and the two charges would not be refunded. It did not matter that the charges were made after I had requested a cancellation of service and that the initial activation of service was made based on faulty information that they had provided me. At that point, I asked to speak with her supervisor, and she refused to transfer me. In sum, Cricket is refusing to refund $66.25 that they charged to my credit card after I had cancelled the service and they had confirmed that cancellation.Desired Settlement: I am requesting that Cricket refund the full amount of $66.25 to my credit card. This amount includes the initial $33.13 that I was charged upon activation of service, and it includes the $33.12 that I was subsequently charged for May.

Business

Response:

May 23, 2014

Review: The experience with this company was terrible. I received the phone, which only worked for a day. I called in to start a claim for a replacement that day. This company did not send the replacement for 3 weeks, then billed me for the next month 2 days later, at the time no credit or anything was supplied. I called back to start the process of returning the phone for a complete refund (which I had to pay for the shipping back of the original phone as well as the replacement phone) since I had not had service for 30 days. the rep and manager both advised it will be another 30-45 days before they can refund my amount, even though they have received the phone back.(i have the tracking information showing that at this point they have had it for a week, and they advised it will still be 30-45 days for a refund.Desired Settlement: I just want the money refunded to my debit card.

Business

Response:

May 20, 2014

Review: [redacted] I went into cricket freetel at 6902 federal blvd., lemon grove,ca 91945 [redacted].I brought my own phone in to switch. Apple iphone4.[redacted] said that he could give me unlimited minutes and data for 50.00 a month. [redacted] took 3 hours attempting to switch it over. He could not do it. I then immediately asked for a refund. He refused. I got very upset asking for my money back and he called the police on me. I left. I was too upset. I was in store from 315pm to 630pm.Desired Settlement: I want a refund of the activation fee $15.00 and service payment. $50.00. I will keep the 9.99 simcard.I would refund total of 65.00 + tax.refunded back. I did not get their service and I want a refund as I asked for on the same day June 15,2014.@aprox. 6:15pm.

Business

Response:

July 8, 2014