Cricket Wireless

My phone bill was due on December 6,2019 my balance was $59.92 and it was paid via card on that day. The plan comes with 15gb or hotspot. On 12/26/19 I purchased 15 additional GB's of mobile hotspot for $10 via the myCricket app. On 12/20/19 I purchased an additional 15gb of mobile hotspot via the automated system. Well on 12/21/19 my service was disconnected. I called that morning and talk to a rep who first hung up on me after not being able to assist or transfer me to a supervisor.I then called back and was on hold with a rep who was unable to even get in my account for over 30 minutes. That rep transferred me to a supervisor named Alesa who was able to confirm all charges and payments. She then stated that it shows an additional $10 feature was added but not paid for and you can't add a feature if it's not paid for first. She restored my account until the end of the day 12/21/19 due to the $10 for the feature not being able to be removed but instead filed a ticket that was suppose to remove the $10 and make my service active with no action needed from me. On 12/22/19 my service was suspended again where the process started all over the first rep hung up on me after not being able to help.I called back and spoke with Edward who was able to investigate and confirm again everything that I stated.I was transferred to a supervisor named Mike who was extremely rude. He got on the line and stated that due to a SYSTEM ERROR they took money from their own pockets and did me a favor by giving me a credit that restored my line. As I explained to him even though he didn't ask any questions or apologize about my issue that he didn't do me any favors that I paid for my month of service plus 2 additional add ons. I asked would I still have my 15gb that I purchased on 12/20/19 and never used he said he didn't know. I then reiterated the whole issue he advised that I turn off my phone and turn it back on right before he hung up in my face.
Product_Or_Service: Apple /iPhone XS Max/$60 unlimited
Account_Number: XXX-XXX-XXXX

When I called into customer service on 12/17/19 I asked to start a new account they were offering $40 unlimited play when you bring your own device and number. I was coming from sprint. I gave her all my info the she said she was billing me $40 for the 5 gig plan, I told her no I wanted the $40 unlimited BYOD plan. She insisted this was how she had to set it up that after the payment went through she could change the plan to the BYOD play which was the same price. After much time on the phone her nor her supervisor could put me on the plan both assured me they would fix it for me. I asked for a refund and them not to port my number. They said all they could do was First they upgraded the account to the $55 unlimited plan and took off the $15 increase charge. Told me not to worry they expedited the call and I would get a call back in 24-48 hours with the problem corrected. after not hearing a thing I called in 3 days and was told to get another phone add it to my service and then pay them $80 per month for both lines unlimited. Or I could take my other account (5 lines) @$100 per month and split those up, at a still higher cost. Or just leave it as is and pay $55 per month.
Product_Or_Service: Samsung /s9+/unlimited byod
Account_Number: XXX-XXX-XXXX

After shopping around for a new cell phone plan, two local stores offered me no contract, unlimited talk and text plan $30 a month. The salesperson at the Spanish Fork Cricket store promised me only a $25 monthly bill, after an initial first month of $30.

The next month, I went in several days early to pay my next bill. When I handed them $25, I was told the plan is actually always $30 a month, with no explanation as to why my original salesperson was not honest with me. The original salesperson was not there, but the man I spoke to this time was present when I purchased my phone contract last month. He told me there was nothing he could do to adjust the bill.

I paid $25 and requested a manager call me to discuss the bill change. I never received a call from management. Instead, my phone was turned off with no warning. I believe Cricket misled me in order to make a sale, then hoped I would simply pay the extra $5 a month without complaint. How many other people have they done this to'

I only discovered my phone was disconnected when I tried to use it later that morning. I am the director of adoptions for an animal rescue group, so losing access to my phone and being forced to change my number can negatively affect the lives of animals in need.
Product_Or_Service: Other //
Account_Number: XXX-XXX-XXXX

I was charged for the next month service even when I told them I was leaving and didnt want them to charge me.. what a sacm
I ported my number to verizon and cricket still charge me for the next month bill. even when im not using it.

We activated the phone then in the process of trying to put a 40 dollar card on to it spoke with 4 different people then was told it was no good. Some where on Crickets end they took the 40 dollars and now the card is no good and they will not help us in any way.
Product_Or_Service: Other /FTU18A00/Criket
Account_Number: XXX-XXX-XXXX

I have had property stolen from me by Cricket Wireless. I sent a phone in for warranty repair. It took them 5 weeks to return it to me.
they kept in their posession the screen protector and protective case of the phone sent in for warranty. That was over $50 worth of products that I had bought for my son. They then sent a second replacement phone, as the first replacement did not work either. When the second replacement phone was delivered, it did not function. I went to chat support with cricket wireless, who told me that I needed to go to a store. My son went to the store to get the phone working, where they demanded over $10 to replace the sim card, which they claimed was "broken" although it was working when it was removed from a different phone. He was told at the store that the warranty department owed him a brand new sim card. We were told by the warranty department that we needed to contact customer service, we were told by the customer service rep that we needed to /go to the store, in an endless loop that always ends in paying for products and services that are contractually obligated to the customer. They have developed the ultimate ponzi scheme. They (cricket wireless) documented most of this (the receipt of the phone, the delay in returning it to my son. They prey on my son because he is mentally disabled. Thank You for your help in resolving this. His phone is not working because they refuse to provide the sim card that is owed to him as part of a warranty replacement. They also refuse to return the property (protective case, screen protector) which was received but not returned by warranty department in Dallas, TX. They have every ability to make the phone work, and keep attempting to charge him extra to do so.

Thank You,

Ann

Found out straight talk gives 5x the gigs to surf internet for less $ than cricket. Moved my phone # to straight talk. Called cricket to get refund on
$65 that was on my account. Lady said we don't give refunds.

Would not reccomend this company.

They don't deserve one star. I've had a plan with 5 lines for the last 5 years. My sister was on my plan but she is going on her own plan. So she was in town and ported her line to her own carrier. We told the Cricket store that we were doing this to make room for my 11-year old to get her own phone and line for Christmas. The store should have told us to WAIT and do it at the same time. They KNEW what our plans were. NOT ONCE did the store mention that we would lose our 5 line plan for $100 and now be charged $110 for 4 lines or even more for 5 lines. We would have just waited one week to do it at the same time. We hadn't found a phone for my daughter yet and but we could have arranged it. The store probably got credit as getting 4 new customers on a plan which is why they did not say a word. SCAM. When I called customer service and talked to 2 managers, neither had authority to help me and said it was UP TO THE STORE to help me. So the liars are supposed to help me? Yeh, OK. SCAM - stay away from Cricket. You get what you pay for and low life employees who will lie to your face to make a dime.

I recently learn that you own cricket carrier. Ever since they change to you. To your satellite, I don't have the service work. I'm not a technician. But, I been having trouble with the service and signal. The calls click, my text don't send, I don't receive my emails, and internet is slow. Don't know why.
Product_Or_Service: Apple /iPhone 11 Pro Max /55 plan
Account_Number: XXX-XXX-XXXX

This place is full of crooks and scam artist. We spent over 500 dollars getting our kids phones in which we specifically asked the rep if cricket has service in elizabeth co where we live. Oh yeah we have service out there no way not a bar none of the phones work through our entire town usless. rightfully so we have no use for phones that dont work where we live and tried to return the next day. Oh you cant return the phones but the activation fees and service fee which I might add is 290 dollars worth of the bill bad buissiness beware lastly the manager amber is extremely unprofessional in which I have a call recording I'll be sending to coorprate in Regards to her unprofessionalism

I REQUESTED A NUMBER CHANGE WITH THE SAME AREA CODE HE TOOK MY CARD SECURITY CODE ON FILE FROM ME AND DISCONNECTED THE CALL WITHOUT A FULL EXPLANATION AS TO WHAT HE WAS
DOING NEXT. HE DIDN'T TELL ME HE WAS UNABLE TO GUARANTEE OR TRY TO GIVE ME WHAT I WAS PURCHASING FOR $15.00. the call was disconnected and I received a text message with a new number and the wrong area code
Product_Or_Service: LG //5GB HIGH SPEED DATA PLAN
Account_Number: XXX-XXX-XXXX

On 11/22/2019 I purchased a phone from Cricket. Throughout the transaction the rep continuously asked me out and made small talk that he was new to the company,how the company was very unprofessional, and he didn't have manager codes. My rep Dwane was very jittery through the whole process which combined with his constant attempts to ask if we could hang out made me very uncomfortable. Towards the end of the process he attempted to make an outbound call but could not, he then stated the sim card was bent and placed a new sim card in the phone but still could not make an outbound call, then he tried to call the cell phone from the store phone but the call did not generate on the phone I was attempting to buy. Dwane then said the phone just needed a few hours and should work with no problems he then rang me up and followed me to the door and asked could he call me later, I said no and he locked the door for the evening. The next day when the phone still didn't work, I returned to the same store for a refund at 11:00am. I spoke to the store manager Moommbi who stated I could not be refunded my activation fee due to company policy. After I explained the issue I had purchasing the phone Moommbi called her manager Rob who also denied my refund and advised that I speak with his manager Len. Moommbi called Len who agreed to refund my full $72.49. After the call Moommbi stated she did not have enough cash on hand although she should and asked that I return later that day. I did return later that day around 5:10pm at that time Moommbi stated she had to email corporate to get an approval for the process. After me waiting for 1.5hours in the store Moommbi stated the corporate office weren't receiving her emails and she could not give me a refund without corporate approval. I returned to the store Monday was told the system was down, Wednesday was told the system was down, Friday system was down, and again Saturday and was told I was past the 7days and my refund could not be processed.
Product_Or_Service: LG /Fortune 2/2GB
Account_Number: XXX-XXX-XXXX

I WANTED to order my mother an iPhone 6s for Christmas. She is already a member. But when I PUT in my information my card was declined but the money was taken out of my account. I called customer service and the people that I talked to were VERY RUDE AND UNPROFESSIONAL! 192$ was taken out of my ACCOUNT. I WILL NEVER DO BUSINESS WITH CREDIT EVER AGAIN AND MY MONEY BETTER BE BACK IN MY ACCOUNT WITHIN 24 HOURS. CRICKET IS A SCAM AND THEY SUCK. I WOULDNT RECOMMEND THIS COMPANY TO ANYONE. WHAT A TERRIBLE DAY I HAVE HAD AND A RUINED CHRISTMAS THANKS CRICKET!
YOU SUCK!!!!!!

TEXT MESSAGE HARASSMENT !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
AT&T is the Parent company of Cricket. Complaints to Cricket go unanswered and NEVER get recognized nor resolved, thus every complaint from this day forth goes to AT&T. Cricket is HARASSING ME AGAIN BY SENDING ME ADVERTISEMENTS. I Have told Cricket management over and over and over and over and over and over and over and over and over.....DO NOT SEND ME ANY.......ANY TEXT MESSAGES, other then the Bill. Cricket has AGREED TO MY TERMS....over and over and over and over and over and over....YET THEY ARE TO INCOMPETENT TO UPHOLD THEIR END OF THE CONTRACT. Today Cricket sent a HARASSING MESSAGE to my phone, the number associated with the TEXT is #2853. It is an Advertisement offering "Auto pay". Every few months or so, I have to file Revdex.com and FTC complaints because Cricket, continues, over and over, to send Harassment messages to my phone, despite giving me their personal Guarantee "IT WILL NEVER HAPPEN AGAIN". Cricket has been telling me this LIE for over a Year now...and continues to Harass me.

Ive been a customer with cricket for a long time and have had many phones over the years with them. Right now I have two lines/2 phones. I decided to upgrade my phone and bought one on cricket store online for 79.00 for a lg harmony3. There was a upgrade fee also of 25.00. I recived the phone and I was unable to activate it do to the sd slot would not open. I returned the phone and got only the 79.00 back. The 25.00 upgrade fee they said was non refundable even though I was unable to upgrade. When I wanted to talk to a supervisor about perhaps applying the 25.00 to my account for a future upgrade, the customer service person said the supervisor would have to call me back. A woman claiming to be the supervisor called me back. How ever she said she couldn't understand me and there was lots of crackling on the line. It only happened, the crakling, when I was wanting an answer about the fee.
Product_Or_Service: LG //Unlimited
Account_Number: XXX-XXX-XXXX

They promised a 10 dollar fee when I moved to Crisket and now they charge me 35. Someone wants to steal me $ 25 and cheat me and left me without a pho
The scam happened on December 17 and I was left without service again any supplier since 18. Wasting hours of work and production

On 11/29/2019, I contacted Cricket customer support, and I informed them that I would like my number disconnected because I was switching to a new carrier. I did mention that I would like to keep my phone number and take it to the new carrier during the call. The representative said "Okay". The representative told me that she was about to disconnect the number, then the call ended. My new phone carrier attempted to port my phone number. The port was only successful on the new carrier's end, but Cricket had not released the number. I was able to make calls and send texts but I couldn't receive anything; Whenever I'd call my number, it would say the number was no longer in service. When a rep from my new carrier contacted Cricket support, they stated the port was still pending, and that it should go through in the next day or two. Three days later, I was still unable to receive any calls or texts. My account with Cricket was still in good standing when I left them, but when I contacted them, they refused to reactivate the line at no charge and reattempt the port. Per Federal Communications Commission, "Once you request service from a new company, your old company cannot refuse to port your number, even if you owe money for an outstanding balance or termination fee." (https://www.fcc.gov/consumers/guides/porting-keeping-your-phone-number-when-you...⇄ /> Account_Number: XXX-XXX-XXXX

Canceled cricket wireless service with 24 days left of service.
Cricket customer service said there is no refund. CRICKET IS STEALING MY MONEY

Having PREPAID for December service not yet rendered (as is normal for the cellphone industryis that even legal') at the end of November, I was unable to make or receive calls from either phone beginning December 1. Exhausting multiple attempts at support and in desperation going to the Cricket Store (where I unofficially found out it was a network/tower issue affecting many, by the way), I finally, on Dec. 8, cancelled Cricket "Autopay", got a new carrier and ported my number over. I needed working phones.

I have been unsuccessful at recovering the $60.00 they took from me on Nov. 29. At first, they said they "don't do that" then, after extensively arguing the point, they said that the monies are forwarded to the new carrier at the moment of porting the numbers. I checked with Simply Mobile. As I suspected, they lied (again). My complaint is NOT that they took my money and failed to deliver or even that they routinely lied, but that they smugly informed me that they aren't giving it back.

Imagine, if you will, you paid me to fix your tire and paid me. When you returned, it was still flat because I didn't feel like fixing it. You then said that you would get someone else and asked for the money you paid me back. I then told you "NO" and what are yo going to do about it. How would YOU feel? Is that not stealing?
Product_Or_Service: Samsung /000/
Account_Number: XXX-XXX-XXXX

The Cricket wireless store located at 2163Shattuck Ave refused to honor my timely request for a refund..
Product_Or_Service: Samsung /Galaxy amp prine3/Unknown
Account_Number: XXX-XXX-XXXX