Cricket Wireless Reviews (1467)
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Description: Cellular Telephone Service & Supplies, Cell Phone & Tablet Equipment, Supplies & Repair
Address: 1511 Goff Blvd SW, Albuquerque, New Mexico, United States, 87105
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ive spent total of 12 hours on phone and got lied to multiple times by a rep and by a superviser I would advise people to stay away from this company
as they refuse to keep word or even to make things right with the loyale customer they told me all cricket phones had wifi calling so I bought one got home 40 mile drive only to find out that it didnt have that feature had to turn around and buy a different one that was a major down grade from phone that stopped working they sell junk and wont even back up there product then they promise to put a ticket in for you and they dont spin 101 just to grub as much money from you as possible this one junk phone cost me a total of over 400.00 after everything was done for a 39.00 phone every call I made I caught them in multiple lies just to try and get me off the phone I had the a10e super phone loved it now because they dont back there product and lie to you to get you off phone im stuck with junk and dont believe them when they tell you its a upgrade do the research they lie to you on that too all this happened between dec 5-dec XX XXXX
replace the A10e phone that i had as thats the best phone i ever had
This correspondence is in response to a complaint filed by Mr. *** regarding Cricket service. In this complaint, Mr. stated he was misinformed about Cricket Wireless Wi-Fi calling eligible devices.
We spoke with Mr. in reference to his complaint. He is aware that Cricket is consistently reviewing and expanding the list of devices we support for the Wi-Fi calling feature. We have provided a link where we list all Wi-Fi eligible devices for his convenience.
https://www.cricketwireless.com/support/mobile-wifi/wifi-calling-capable-phones.html.
Mr. explained that he lost his A10E device and purchased another device that he does not like. Unfortunately, we will not be able to honor his request to replace A10E device; however, we applied a $25.00 credit on Mr. account for the upgrade fee of the new device he plans on purchasing. We also advised him of Cricket's current promotions which he can locate at https://www.cricketwireless.com/current-phone-and-plan-deals?woo_campaign=Internal&woo_source=Homepage&woo_medium=TopBanner3&woo_content=View_Deals.
We thank Mr. for his communication and trust that this explanation properly addresses his complaint.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Blvd NE
Atlanta, GA XXXXX
/KM
Been trying to gain a network sim unlock code since the 7th of this month. The phone's been off cricket servers for over a yr and was on them a yr plus as well. I've heard everything from 24-48 hrs to 3-5 business days, someone will call you back, call the Corp office- then given number to an Alaskan state federal installation, spent the first three days getting hung up on for calling them out in their lies, refused a ref or case number, refused to transfer to manager, three days of 12 hrs a day arguing with rip-off artists they decided to open a ticket and now time starts all over. Done been told they'd call me back today(6 days after the fact) as well as don't bother calling us we will call you if we find anything or feel you deserve a key code...funniest thing was telling me that president Trump's was the head of customer service and to call him for complaints.all I want is a phone that does not fall under any of their policies to be released from hostage by their Monopoly team of rip-off artists. I paid for it with cash(policy 1) from their store(policy 2) had it on their service constantly for a yr to yr and half(policy 3-6months) and still have their service. Being lied to, forced to upgrade twice in three months, refused return due to (nothing wrong with it) sold phones that didn't work twice, had to go to a store and threaten with lawsuit to get service connected properly and still only have service half the time a mile from a tower.
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) Sim network lock code for all my devices. I paid for them followed their policies and am now held captive so I can't take my phone nor buisness anywhere else. I'd also like to be refunded for the past three months service as that's when I was told I needed a new phone which I did not and a month after forced to upgrade again saying the phone was junk instead of honoring any refund they kept saying nothing wrong can't take it but yet was the ones who said it was trash buy another two times month
This correspondence is in reference to a complaint filed by ***. In the complaint, Mr. states that he has been unable to acquire the unlock code for the device he has had on Cricket's network for over six months.
We apologize for any inconvenience or poor service he felt he received. Cricket strives to provide excellent service and we regret when that high standard is not met.
After reviewing Mr. account, we found that he is eligible to receive the unlock code for the IMEI requested. Per Mr. request the device has been unlocked. We provided Mr. with the unlock code via email and text message (IMEI XXXXXXXXXXXXXXX - Unlock Code XXXXXXXXXXXXXXXX).
We thank Mr. for his communication and trust that this explanation properly addresses his complaint.
Regards,
Cricket Wireless
Customer Corporate Relations
575 Morosgo Dr. NE
Atlanta, GA 30324
/KM
I live near Bopp and Kinney. Purchased service at Cricket store at Ajo and Kinney on 11/16/2019. They sell service to the area I live in. My son was with me when I purchased the plan. Nothing was said re: possible failure to complete calls or texts in the evening. I would said, no thank you and left the store. On 12/11/19, attempted to respond to a text, several times, and call my son, twice. All attempts failed - message received "message failed to send". Had to physically go to son's home. On 12/7/19, attempted to respond to 2 texts - messages failed to send. All these attempts took place in the evening. I live alone and 66 years old. What if I had to call 9-1-1? I don't trust or want this service. I contacted cricket on facebook - they said "we do not disconnect service after dark." I want a refund of the activation fees of $127.67 paid on 11/16/19. That is the only resolution I will accept.
Product_Or_Service: LG //
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) A refund of the $127.67 activation fees paid on 11/16/19. I will pay for the month of service. It is set up on auto-pay. Then the service will be cancelled. I shutter to think of reasons I may need to call my son, or heaven forbid, emergency services and the call fail to go through. A refund. Thank you.
January 2, 2020
Revdex.com
Online Complaint
Re: ***
Complaint ID: XXXXXXXX
This correspondence is in response to a complaint filed by Ms. ***. In the complaint, Ms. states that she is experiencing data issues on Cricket's network and would like a refund.
Unfortunately, Cricket Wireless cellular service is not guaranteed. Coverage limitations *** also affect your actual network speed, and coverage can be affected by terrain, weather, foliage, buildings, indoor use, signal strength, customer equipment and other factors. You can find and read our Terms and Conditions at the following address: www.cricketwireless.com/terms.
Ms. was contacted by email on December 17, 2019. She responded via email that she was unable to use Cricket's service and would like a full refund. Although we do not issue refunds for service, we made a onetime exception and issued a refund in the amount of $109 for the service payments made on November 16, 2019 and December 14, 2019. Activation fees are non-refundable. Please reference Cricket Wireless Terms and Conditions at www.cricketwireless.com/terms.
We thank Ms. for her communication and trust that this explanation properly addresses her complaint.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr. NE
Atlanta, GA 30324
/KM
I thank Cricket for the partial refund. I checked the card used to start the account and it has not been refunded to my account.
I will check weekly to monitor to ensure Cricket does refund the $109.
Thank you Revdex.com.
I thank Cricket for the partial refund. I checked the card used to start the account and it has not been refunded to my account.
I will check weekly to monitor to ensure Cricket does refund the $109.
Thank you Revdex.com.
This is a continuation of Case ID: XXXXXXXX. Below is Cricket's response to my complaint:
"Ms. was contacted by email on December 17, 2019. She responded via email that she was unable to use Cricket's service and would like a full refund. Although we do not issue refunds for service, we made a onetime exception and issued a refund in the amount of $109 for the service payments made on November 16, 2019 and December 14, 2019. Activation fees are non-refundable. Please reference Cricket Wireless Terms and Conditions at www.cricketwireless.com/terms.
We thank Ms. for her communication and trust that this explanation properly addresses her complaint.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr.
Atlanta, GA 30324
/KM
I received a check dated 1/22/20 in the amount of $55. This is not the $109 Cricket referenced in their response to my complaint.
I emailed Ms. on 1/27/10, see below.
Good afternoon Ms.,
I received a refund check today in the amount of $55.00. Thank you for that; however, I believe the agreed amount of the refund is $109.
Is another check being sent? I will hold this one until the complete amount is received. I will also update the Revdex.com.
***
XXX-XXX-XXXX
I have not received a call, email, text or "get lost" from Ms. Moses or Cricket. I am requesting the additional $54 refund.
I should not have to pursue Cricket to refund the amount they informed the Revdex.com they would send. Bad business practice.
A second check in the amount of $54 issued to *** to total the $109 refund Cricket agreed to refund.
Thank you
February 21, 2020
Revdex.com
Online Complaint
Re: ***
Complaint ID: XXXXXXXX
This correspondence is in response to a rebuttal filed by Ms. ***. In the complaint, Ms. states she has only received a partial refund from Cricket Wireless for the service she was unable to use.
Although we do not issue refunds for service, we made a onetime exception and issued a refund in the amount of $109 ($55.00 in check form for payment made in store and $54.00 on credit/debit card for auto-pay payment Reference number XXXXXXXXXXXXXXXXXXXXXXX) on January 3, 2020 for the service payments made on November 16, 2019 and December 14, 2019. Activation fees are non-refundable. Please reference Cricket Wireless Terms and Conditions at www.cricketwireless.com/terms.
Ms. will need to speak with her financial institution to find out when the money will be credited back to her account.
Again, we thank Ms. for her communication and trust that this explanation properly addresses her complaint.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr. NE
Atlanta, GA 30324
/KM
(The consumer indicated he/she ACCEPTED the response from the business.)
If Cricket had indicated this in their response, it would have saved everyone some time.
I did check my credit card statement and it was received.
Thank you.
Hi! I been having trouble with my service and signal. I can't hear my calls clearly. The internet is very slow. The calls fail and text messages don't get send. I was told by cricket that it could because of my phone. So, I purchase a new one. I have a new SIM card too. This is been happening since 8 months ago. I paid for a plan to get unlimited in everything. The money that been paying is not being rendered, I have a really bad service.
I spoken to them many times to the companies customer service. Two tickets how they called it have been open. Also I spoke to a manager, his name was Javier and agent # JG321S and representative her name Helen and agent #HM917Y. It even happened during a call that I was having with there company. The call clicked, during the times that I called they never told about opening cases. Until recently that they have open a ticket number.
Product_Or_Service: Apple /iPhone 11 pro max/55 plan
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I would Like for them to give me the highest plan that they have. With for the same price I'm paying right now. Also for them to provide me with a bran new cell phone for free. One that comes for their carrier. So that I won't keep having the same issues. I waited so much and keep on missing important things because this.
This correspondence is in response to a complaint filed by Ms. ***. In this complaint, Ms. states she has been having coverage issues. She would like to be placed on a different service plan and keep her same rate.
Ms. was offered to troubleshoot her device and open a ticket to further investigate. We also informed Ms. that we would be happy to change her rate plan but that it could possibly come with a different price, depending on the plan she would like to be placed on. We explained that Cricket's plans are a set price and prices cannot be changed.
We advise Ms. of Cricket's terms and conditions which state that: "We do not guarantee the availability of the wireless network or any Wireless Services. You will not have access to our network outside of our coverage areas. Coverage maps, available on our website or in store, show a high-level approximation of wireless coverage and there are gaps in coverage not shown by this approximation; actual coverage may vary and be affected by terrain, weather, foliage, buildings, signal strength, high-usage periods, customer equipment and other factors." Our full terms and conditions can be found online at www.cricketwireless.com/terms . Customers accept our Terms and Conditions at the time of activation and each month that they pay for service.
Unfortunately, we cannot provide the resolution that Ms. is seeking. We consider this complaint resolved.
Regards,
Cricket Wireless Customer Support
1025 Lenox Park Blvd, NE
Atlanta, GA 30319
/BN
(The consumer indicated he/she DID NOT accept the response from the business.)
Do not agree. You have the worst customer services.
This correspondence is in response to a rebuttal filed by Ms. Lucia ***. In this complaint, Ms. states she has been having coverage issues. She would like to be placed on a different service plan and keep her same rate.
In our initial response we informed Ms. that we would be happy to change her rate plan, but that it could possibly come with a different price. We explained that Cricket's plans are a set price and prices cannot be changed. We have competitive rate plans and a variety of devices which can be found at https://www.cricketwireless.com.
We also advised Ms. of Cricket's terms and conditions which state that: "We do not guarantee the availability of the wireless network or any Wireless Services. You will not have access to our network outside of our coverage areas. Coverage maps, available on our website or in store, show a high-level approximation of wireless coverage and there are gaps in coverage not shown by this approximation; actual coverage *** vary and be affected by terrain, weather, foliage, buildings, signal strength, high-usage periods, customer equipment and other factors." Our full terms and conditions can be found online at www.cricketwireless.com/terms . Customers accept our Terms and Conditions at the time of activation and each month that they pay for service.
Unfortunately, we cannot provide the resolution that Ms. is seeking. We consider this complaint resolved.
Regards,
Cricket Wireless Customer Support
1025 Lenox Park Blvd, NE
Atlanta, GA XXXXX
/BN
I added another phone to my account and they didn't prorate my fees and also locked my phones and charged additional fees for unknown reasons.
I ordered a 5th cellphone on 11/25/2019 and paid 149.99 for the phone and $20 for the month plan plus $7 protection plan fee with $13.31 sales tax. Then later I saw online in my account that my total bill amount was wrong and I called on 12/10/2019 and the lady fixed it and said she gave me a credit for prorating it since it hasn't been a full month and I got charged again on December 12 for the protection plan $7 and my total bill with all phones. On 12/11/2019 my checking account was charged $134.30 from autopay from Cricket Wireless for all my 5 phones supposedly with the prorated credit. Then this morning 12/13/2019 all our phones were disabled and I had a text message from Cricket Wireless saying that I owe $8.67 - of course I paid it because I need phone service. I called Cricket Wireless customer service later on when they were open and 3 times the representatives hung up on me. I still don't know why they charged me the $8.67. I have been a long-time customer, but now I have to look into another cellphone provider. It was absolutely horrible customer service! Also they don't provide statements with what they are charging me for!
I would like a supervisor to call me - someone who doesn't hang up on me and someone that lives in the US and someone who is going to answer my questions and not just redirect the conversation to another topic. Every time - I call they don't know what they are talking about!
December 20, 2019
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in response to a complaint filed by *** in this complaint, Ms. states that she was incorrectly charged when adding a line to her plan. She is requesting that someone contact her to answer the questions she has on her account.
After researching Ms.' account, we found that the new line was initially added on the incorrect plan, causing unexpected charges. The plan has since been changed and all lines are on the requested rate plan. We have also provided a credit to the account for the additional charge.
We emailed Ms. advising the new line is on the correct rate plan and that a credit has been added to the account.
We thank Ms. for her communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Blvd, NE
Atlanta, GA XXXXX
/BN
I was a new customer and started a new line with one phone. During the time of my purchase it was supposed to be a free phone which was the cool pad. The girl told me the phone was free because I was starting new service and stated that I get a free speaker and aux cord with my purchase and all I had to pay for was the service for the first month. She totaled everything up and it ended up totaling $224. Which I didn't really understand why if the phone was free and only was paying for service. I still have my receipt somewhere in my house. But that's crazy how she really stole my money.
Product_Or_Service: Other /Coolpad /Unlimited
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I want my money back that she stole minus my plan fee.
December 18, 2019
Revdex.com
Online Complaint
Re: ***
Complaint ID: XXXXXXXX
This correspondence is in reference to a complaint filed by ***. In the complaint, Ms. states that Cricket Wireless' Authorized Retailer charged her for a device and accessories that should have been free.
Due to Cricket's terms and conditions Ms. is not eligible for a refund for the purchase. Returns or exchanges must be done within 7 days. Refunds are not provided for the activation or upgrade fees. Although we are unable to provide Ms. with a refund for the device and accessories, we have provided her with the unlock code for the Coolpad purchased on June 8, 2019 (IMEI XXXXXXXXXXXXXXX - Unlock Code XXXXXXXXXXXX).
We thank Ms. for her communication and trust that this explanation properly addresses her complaint.
Regards,
Cricket Wireless
Customer Corporate Relations
575 Morosgo Dr. NE
Atlanta, GA XXXXX
/KM
(The consumer indicated he/she DID NOT accept the response from the business.)
I disagree because I asked the girl after going to my car to get the money for my purchase about why was it so high and she tried to make it sound like it was correct, just to get me out the store. I have stated multiple times since my purchase to a few cricket members about how much I paid and they all said I was over charged. All I ask is for the difference in the money I paid for 1st months service and my $224 that's rightfully mine. And if items wasn't free she should of never said the item were free with new activation. That's false advertising. I been complaining about this issue with the sale since the day of purchase. I was charged $10 for a (free) aux and I paid for a cheap Bluetooth speaker that broke in 5 days $30. So I paid $184 for a phone ?
December 23, 2019
Revdex.com
Online Complaint
Re: ***
Complaint ID: XXXXXXXX
This correspondence is in reference to a rebuttal filed by ***. In the complaint, Ms. states that she should be refunded for the accessories and device she purchased from a Cricket Wireless Authorized Retail location, that were supposed to be free.
We advised Ms. that returns, or exchanges, must be done within 7 days of purchase. Refunds are not provided for the activation or upgrade fees. Because of this reason we must deny Ms. request for a refund.
Please refer to our Terms and Conditions online at www.cricketwireless.com/terms.
Though we were unable to provide Ms. with the refund she requested, we made an exception and provided her with the unlock code for the device purchased (IMEI XXXXXXXXXXXXXXX - Unlock Code XXXXXXXXXXXX).
Again, we thank Ms. for her communication and trust that this explanation properly addresses her complaint.
We respectfully request that this complaint is closed at this time, as we are unable to assist further.
Regards,
Cricket Wireless
Customer Corporate Relations
575 Morosgo Dr. NE
Atlanta, GA XXXXX
/KM
(The consumer indicated he/she DID NOT accept the response from the business.)
I was rewarded a unlock code for a phone I bought in June which was a 6 month lease as required for mobile unlock. That's pathetic. I paid for the phone so I should of automatically had it unlocked. Thieves
January 15, 2020
Revdex.com
Online Complaint
Re: ***
Complaint ID: XXXXXXXX
This correspondence is in reference to a rebuttal filed by ***. In the complaint, Ms. states that she should be refunded for the accessories and device she purchased from a Cricket Wireless' Authorized Retailer, that was supposed to be free.
Though we were unable to provide Ms. with the refund she requested, we made an exception and provided her with the unlock code for the device purchased (IMEI XXXXXXXXXXXXXXX - Unlock Code XXXXXXXXXXXX).
Please refer to our Terms and Conditions online at www.cricketwireless.com/terms.
Again, we thank Ms. for her communication and trust that this explanation properly addresses her complaint.
We respectfully request that this complaint is closed at this time, as we are unable to assist further.
Regards,
Cricket Wireless
Customer Corporate Relations
575 Morosgo Dr. NE
Atlanta, GA XXXXX
/KM
I bought a phone for my disabled mom after thanksgiving and was told it'll be here on monday when I got up I got an email telling me it got delayed and couple mins later got canceled.I called them and said it would take 4 to 7 business days so I waited it out and no refund in my bank account it's been a week I need my $30 refund I think there just keeping it I put in a case for it yesterday I got a text from them they will call me couple minutes and at 12:58PM my case got closed saying the tryed to call me but never did
Product_Or_Service: Other //cricket
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) refund
This correspondence is in reference to a complaint filed by *** A ***. In this complaint, Mr. states that he requests a refund for an online order.
We thoroughly investigated Mr. concern. It was found via tickets XXXXXXXXXXXXX and XXXXXXXXXXXXX that there was a pending authorization hold when Mr. placed the online order.
Mr. online order was subsequently canceled. We reviewed payment history and the pending hold generally releases in 2-7 business days after purchase. Mr. should contact his bank if he has any further concerns.
We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Blvd
Atlanta, GA XXXXX
/Cb
(The consumer indicated he/she DID NOT accept the response from the business.)
they did take my $30 it was taken never put back what ***'s I will not recommed this place to anyone I still want my $30 that they claim they dont have but they do
January 14, 2020
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: *** A ***
Dear Sir/Madam,
This correspondence is in response to a rebuttal filed by ***. In his complaint, Mr. is requesting a $30 refund for a canceled online order.
Upon reviewing ***'s account, we again verified that the $30 charge was a pending authorization. We cannot refund Mr., as Cricket did not receive these funds. We encourage Mr. to contact his financial institution if he feels he needs further resolution.
We respectfully request that this complaint is closed at this time, as we are unable to further assist the customer.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Blvd.
Atlanta, GA XXXXX
/CB
For the last 6months I have been telling them to remove the inshurince and they are charging me 80 to 82$ for a plan they are every one else 60$ for I have pics and prof of this. they told me my bill would go down to 55$ a month and I would be getting a free month of survice I was fine with that now there telling me to deal with it and I habe to pay for the month I was supposed to have gotten for a refund.
Product_Or_Service: Samsung /S6/Unlimited high-speed data
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I want what i was promised becouse they messed up. And knew what they where doing!
January 6, 2020
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in response to a complaint filed by ***. In this complaint, Mr. states he has attempted to remove insurance from his device but has not been successful. He feels he has been overpaying for his services and would like for his account to be corrected.
We researched Mr. account believe this issue to be resolved.
We attempted to contact Mr. to verify that the issue was resolved but were unsuccessful. Should Mr. have any further questions or concerns regarding this matter, he can contact Jaime Lopez at the number provided.
We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Blvd, NE
Atlanta, GA 30319
/JL
I purchased a new phone from Cricket but could not get adequate service at my residential address. I switched providers but Cricket refused to unlock my phone stating a 6 month minimum service after new phone purchase to be eligible for unlocking. This information was not provided to us prior to phone purchase. We asked Cricket to either unlock the phone, take it back and refund our money or restart service with a monthly credit to cover our cost until 6 month service requirement has been fulfilled. They refused any accommodation or compensation.
Product_Or_Service: Motorola /G7 Supra/
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) Unlock phone, refund purchase price or provide account credit to complete required 6 month waiting period.
This correspondence is in reference to a complaint filed by ***. In the complaint, Mr. states that he requests his device be unlocked.
Eligibility requirements for current Cricket customers are:
A phone/device designed for use on and locked to the Cricket network
Cricket service for at least 6 months*
An active phone number that has not been reported lost or stolen or suspended for fraud
Mr. can find this information by visiting, https://www.cricketwireless.com/support/account-management/device-unlock.html
Notwithstanding, the current Unlock Policy an exception was made, and Mr. device was unlock request was submitted. Mr. was instructed via email that he needs to complete the unlock process through the app.
We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Blvd
Atlanta, GA XXXXX
/CB
Cricket allowed an exception and unlocked my phone as requested.
Cricket Store is located at 3101 Clarksville Pk. STE 2 615.928.8128
On 10 Dec 2019 @ 1239pm I paid $58 on my account clerk gave me a receipt, I thought he gave me too much change, he looked in drawer @ bills myself as well, the bills were in the proper places. He counted $1s, $5s change, I said those bills and change are not included with the fifty and ten that I gave you. He said you owe me eleven dollars! I said no I looked at my money and I see you gave me correct change, and how many people would do this. I started to leave and he said you owe me and if you don't give me 10 more dollars I'll disconnect your telephone service, I said I have my receipt showing my payment. Cricket Wireless sent me a text confirming payment. I thought about this clerk telling me he would disconnect my service, I called cricket and Samsia at 800.274.2538 a Cricket Supervisor told me this clerk reversed the payment an I owe $58 or service will terminate 11 Dec 2019. I told this lady I have a receipt showing payment, if I owed payment how is it that I have a receipt for payment. This store has my money and service is to terminate on 11 Dec 2019. Clerk involved is Ammar A My Cricket account number is X X X X X X X X X
Product_Or_Service: Samsung /j2 pure/*** llc nashville
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) Thank you for your time. As a Christian I thought this clerk gave me too much change. He quickly looked in drawer and said you owe me more, I said you could show me what you are comparing this drawer to, he said "you can't tell me how to count this money I don't need your $10 dollars" Solution: after explaining to Cricket via telephone call, I'll choose another carrier. I would like a return of my $58 dollars ( my receipt is my proof of payment) ***@comcast.net
This correspondence is in response to a complaint filed by Mr. *** regarding Cricket Wireless. In this complaint, Mr. states that he went to a local Cricket Wireless Authorized Retailer to make his monthly payment. He states he thought he'd received too much money back. He asked the agent, the agent told him no. He states she started to walk to the door and the agent then told him yes. He states the agent reversed his payment and turned off his service. He is asking for a refund of the monthly service payment processed.
We contacted Mr. to gain a better understanding of his complaint and he indicated that he thought that the agent had given him too much change, but quickly realized he didn't. He is asking to have a full refund as he feels the agent turned his phone off for no reason. He states he has a receipt showing exactly what occurred at the store location.
We forwarded his complaint to the Territory Sales Manager for that store location to request an investigation of the incident.
We advised Mr. that the Territory Manager will be reaching out to him regarding this issue. We explained that since the incident occurred at a store location, they will handle the complaint from this point forward. He was thankful for assistance with his complaint.
We thank Mr. for bringing this issue to our attention and for allowing us an opportunity to assist him.
Regards,
Cricket Wireless
Customer Corporate Relations
1025 Lenox Park Blvd NE
Atlanta, GA XXXXX
/CE
(The consumer indicated he/she ACCEPTED the response from the business.)
Today 7 *** 2020, I received a full refund from
Cricket. Thank you Revdex.com!
The pen is mightier than the sword!
***@comcast.net
I started my service on Nov 30th, 2019. From the beginning there were issues of not receiving all the texts and calls coming through, nor was everyone I was contacting receiving my texts. I went back and forth with both this provider and my previous one. The previous provider insisted they had completely disconnected services. Cricket insisted that the porting processes was incomplete. After a few days of back and forth, someone from Cricket 'finally' opened a technical case. Nothing changed. Every time I contacted Cricket, they told me to be patient. But nothing about my service was changing, nor could I get anyone to tell me about any updates. When I was chatting with them yesterday the service person (I think accidentally) mentioned that my case had been put on hold, so they would re-open it and make it urgent (since I am unable to get verification texts, I am now locked out of platforms at work. I also missed a call from my daughter's school that she was sick and they were very upset with me. I'm a single mom of young kids. I MUST be able to be contacted about my children). It's been a week and a half and nothing has changed and I get no sense that anyone is actually working on this. I can't 'drop this service and open a new one without losing my number because my number is in this weird broken limbo.
Product_Or_Service: Apple /iphone 6/2GB Plan
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) Make my service work properly so I can depend upon my phone to connect me to my family and work. Cricket did waive my monthly fee this month, but the amount of time I've lost at work is far more than $30 right now.
This correspondence is in response to a complaint filed by ***. In this complaint, Ms. states she attempted to port her number to Cricket Wireless however, the process did not successfully completed. Ms. would like to have her number working correctly with Cricket Wireless.
We researched Ms. account and found a ticket was opened to fix the error in the porting process. The ticket was successfully completed and resolved. Ms. number has been fully ported and she should be able to make and receive calls.
We attempted to contact Ms. to advise her of our findings but were unsuccessful. We were able to leave a voicemail explaining our findings. Should Ms. have any further questions or concerns regarding this matter, she can contact Jaime Lopez at the number provided.
We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Blvd, NE
Atlanta, GA XXXXX
/JL
I called the Cricket on 8/31 I was quoted a price of $249.99 for a new phone they would not hold it for me, but twenty minutes later I was in their store to purchase. When they rang it up, she charged me 299.99. I told them that was not what I was quoted, and she said she made a mistake. I asked her to stand behind her quote. She would not, but she did say I did not have to purchase it. But I needed it for a gift and went ahead, planning to resolve later. When I returned home on 8/31/19 I wrote a letter to Cricket providing them all the info plus a copy of the invoice. I received no reply. On October 10 I wrote again. No answer. I called the Revdex.com in Atlanta, where Faye advised me to file a complaint. I was hopeful I could resolve this without going through Revdex.com. I sent the above info to different addresses, 575 Morosgo Drive and 1025 Lennox Park Blvd, both in Atlanta. These were the addresses I was furnished by Cricket employees.
Product_Or_Service: Apple /7/
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I would like to have the $50 over charge either returned to me or a credit on my account. The account is in the name of *** B *** XXX-XXX-XXXX.
This correspondence is in reference to a complaint filed by Mr. L. ***. In his complaint Mr. states that one of Cricket's authorized retail locations misquoted the price of a device over the phone. He is requesting a partial refund or credit to his Cricket account.
While researching Mr. complaint we found that he was advised of the difference in price prior to purchasing the phone and proceeded with the purchase. We were also able to confirm that Mr. was charged the correct price for the device.
We contacted Mr. and provided him with our findings. We explained that pricing can vary depending on the model selected, account status, and current offers. We also advised that we unfortunately would not be able to provide any refund or account credit in this case.
We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless
Customer Corporate Relations
1025 Lenox Park Blvd NE
Brookhaven, GA XXXXX
/BN
(The consumer indicated he/she DID NOT accept the response from the business.)
I acknowledge receipt of both a phone call and this email. But I still feel that they should stand behind their quote. But, I guess if that is the way they choose to do business I cant do anything about it.
I'll spread the word
January 14, 2020
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: Mr. L. ***
Dear Sir/Madam,
This correspondence is in response to a complaint filed by Mr. L. ***. In his complaint Mr. states that one of Cricket's Authorized Retail locations misquoted the price of a device over the phone. He is requesting a partial refund or credit to his Cricket account.
We would like to apologize that Mr. is not satisfied with the resolution provided and respect his right to express his opinion. We would like to advise Mr. that he can reach out to us anytime for any future issues or concerns.
We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless
Customer Corporate Relations
1025 Lenox Park Blvd NE
Brookhaven, GA XXXXX
/BN
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't know what else to say. The person gave me a price, charged me $50 more then quoted, yes, she gave me a chance to refuse, but I figured she was not going to budge, and I needed the phone, and I thought I would fight it later. Thinking, that a fine company like Cricket, (ATT), would stand behind the error.
But I guess I was wrong. Next time, I will do things differently.
Was promised a $29 refund but when calling the call center again they denied promising the $29 and ended up just hanging up on me while I was talking.
My elderly mother went to a Cricket store to get some info about unlimited plan and purchase a new phone. Her English is not the best so store clerk took advantage of her language skill and signed her up with their unlimited plan and a new phone then applied some charges. This caused our grandfathered plan to be cancelled and we had no clue our plan was changed. Cricket is outsourcing their customer service to the Philippines so that means you are on the phone with their reps for at least 45 minutes to 1 hour. Rep Julio assured us that our plan would be restored and we would get our $29 back the following month. Well that did not happen so we called the call center again on 11/30/2019 to see why the refund was not processed. The call center reps were totally different this time. We got blamed for causing this issue and that they would only refund us $10. I tried to explain it to them that it is wrong to tell a customer that they will be refunding our money and then turn around and act like we are trying to get something that we did not deserve.
We never received the service for that extra $29 and we called them the next day to restore our grandfathered service. I asked why I wouldn't get my money back since I never used that service. This rep again offered me $10 and said this issue was our fault and he would not do anything about it. I then asked to speak with his supervisor and a female non-native speaker "supervisor" picked up the phone. I can assure you that this person lacks serious customer service skills and displayed no respect or patience for her customer. The supervisor immediately started repeating their "I am sorry blah blah but it was your fault." I then started explaining how they are not understanding the issue here. She kept talking over me even when I repeatedly asked her to let me finish what I wanted to say. When a customer is given a promise for a refund, it should be honored. Otherwise I would have walked away from Cricket that day. I can get a much better deal with another company.
This supposed supervisor would not let me talk again and just said sorry you get only $10, it was my fault. No it was not my fault, your store clerk took advantage of my elderly mother and signed her up for something that she had no idea she was signing up for. Well when I raised my voice a little bit more and said "will you let me speak, can you stop talking over me?", she paused for a few second, crickets... then hung up on me.
Wow that never happened to me, is this how they handle customers? I never used profanity and they have the recording to hear our conversation. It appears Cricket Wireless is not interested in keeping their existing customers. Online reviews should give them an idea how they decided to treat us. I will cancel my service at the end of this month if this issue is not resolved, I have been with them for over 6 years.
I am asking for my $29 refund as promised by Cricket Wireless. If my $29 promised refund is more important than your long term customer then I will gladly cancel my service and go to another provider that will give me unlimited service for a little over than what I am paying now.
I am asking for my $29 refund as promised by Cricket Wireless. If my $29 promised refund is more important than your long term customer then I will gladly cancel my service and go to another provider that will give me unlimited service for a little over than what I am paying now.
December 30, 2019
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in response to a complaint filed by ***. In this complaint, Mr. states he requested to have a rate plan with more data. When the changed occur he states he was not advised of the difference in cost and also lost his grandfathered rate plan. Mr. is requesting to be placed back on his original plan and credited for the extra charges incurred.
We contacted Mr. and advised him of our findings. We explained that he has been placed back on his original rate plan, and we have also credited his account with the appropriate credits. Mr. had no further questions and was happy with the resolution.
We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Blvd, NE
Atlanta, GA XXXXX
/JL
On dec 29 cricket took 67.00 dollars from my card after I turned the auto pay off and now they are telling me they cant refund my money im no longer with them
Product_Or_Service: Motorola /Alltel/
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) Want my money back on my card that they illegally took from me
This correspondence is in response to a complaint filed by Ms. *** regarding Cricket Wireless. In this complaint, Ms., states that she ported her service and Cricket Wireless still took out her payment. She is asking for refund for that payment.
We reviewed Ms. account and we were able to determine that her auto payment posted on the same day that she ported her service.
Although our terms and conditions state that any payments made to Cricket Wireless are nonrefundable and nontransferable, these terms can be found at www.cricketwireless.com.
We will make an exception and issue a refund of that payment back to the credit card used.
We contacted Ms. and advised her of our decision and to allow 3 to 5 business days for the funds to post.
Ms. was very happy with our decision.
We thank Ms. for allowing us an opportunity to assist her with her complaint.
Regards,
Cricket Wireless
Customer Corporate Relations
1025 Lenox Park Blvd NE
Atlanta, GA 30319
/CE
On approximately Oct 25, 2019 I purchased a cellphone from cricket in Thomasville NC. I was a previous metro pcs customer. Cricket gave me a temporary phone number until I could get my old phone number ported over. I came back and had my old phone number ported to my new phone, and they cancelled the cricket number. (atleast that is what they told me). On November 24th my cricket bill was due. It should have been $47. I paid it online via quickpay, 30 mins later my phone was disconnected. I was forced to call the 24hr line and do bridge pay. Then on Dec 1st my phone was disconnected again. I called and they said that my original bill was $94 because there was 2 lines. I should not have 2 lines. The other phone number was just temporary and they were supposed to cancel it. Anyway, I spoke with customer service and she said I had to paid the $54 to get the phone back on and was told that the next bill of $47 will be due on *** 2nd. The rep also cancelled the other line...supposedly. The phone was turned back on. The next day the phone was disconnected again. I called back in and had to pay an additional $24. Each time I had to pay a $3 processing fee and the automation says that there is a balance of $30. Problem 1 is that I only have 1 line. My bill should only be $47. I have been inconvenienced by having my services disconnected 3 times. I have paid a total of $118 plus each $3.00 fee and still owe $30. why am I having to pay so much money? I should be reimbursed for anything above $47. This is my first time having service with cricket and it will be my last if I am not reimbursed and my services are discontinued again for this error which was the error of the Thomasville store. I have been to the store. the manager was very polite but since our last encounter my services have been turned off two more times
Product_Or_Service: Other //
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) i want to be reimbursed $84. and i should not have a $30 balance
This correspondence is in response to a complaint filed by Mr. *** regarding Cricket Wireless. In this complaint, Mr., states that he went to an Authorized retail location to port his service to Cricket Wireless. He stated he was advised that his phone was locked so we would have to get a temporary number and once his phone was able to be unlocked, we would be able to port his number over. He states he was charged several times and his service was interrupted several times. He is asking for a refund.
We reviewed Mr. account and we were able to determine that there was a second line added to his account. We contacted Mrs. who explained that he was provided that line until they were to port his old number, but he only has one phone on his account.
Although our terms and conditions state that any payments made to Cricket Wireless are nonrefundable and nontransferable, these terms can be found at www.cricketwireless.com.
We will make an exception and issue credit to his account and change him back to the correct rate plan. We also explained how to change his billing cycle date.
Mrs. was very happy with our decision.
We thank Mrs. for allowing us an opportunity to assist her with their complaint.
Regards,
Cricket Wireless
Customer Corporate Relations
1025 Lenox Park Blvd NE
Atlanta, GA XXXXX
/CE
Cricket failed to honor the promised price of $9.99 for a Samsung A10e for having successfully having ported a number from another carrier to Cricket.
Failed to honor promised price on order
I placed an order for new service on a brand new account with Cricket Wireless. Their current promotional offer was for a Samsung A10e for the price of $9.99, instead of its regular pricing, if the customer ports in a new number to Cricket. I successfully did port a number from another carrier to Cricket Wireless.
After the number successfully ported out from my old carrier to Cricket, I received an order confirmation confirming the successful transfer and opening of my new Cricket account. But it failed to include the Samsung A10e phone I specifically ordered for $9.99 on the order. When calling their customer service I was advised that they cannot correct their error and send me the Samsung A10e for $9.99, as they promised before I ported my number to them.
Delivery a Samsung A10e for the price of $9.99, as originally promised. Cricket Account #:XXXXXXXXX Wireless #: XXX-XXX-XXXX
This correspondence is in response to a complaint filed by *** in this complaint, Mr. states that he did not receive the promotional price of a device after porting in to Cricket Wireless. Mr. is requesting a device at the promotional price.
After reviewing Mr. account and online order, Mr. successfully activated service with us on 12/3/19. At the time of purchase Mr. did not select the promotional price for the Samsung A10e. Mr. selected the Bring Your Own Device (BYOD) option.
We contacted Mr. and let him know that while he does not qualify for the port-in offers he can take advantage of Cricket's competitive, on-going promotions on a wide variety of devices for existing customers.
We thank Ms. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Blvd, NE
Atlanta, GA XXXXX
/BN
We have had service with cricket for awhile now and our recent due date was 11/30/2019.in which we had $29 credit to account.as we (me & fiance) went to login online to pay our bill we noticed that our account has been cancelled. Not suspended. I called customer care and they could not explain why.. they said they would file a ticket with technical support and they get it figured out in 3 to 5 days. It's been 4 days I called back to get status of ticket and I was put on hold for 45 mins and they came back and said that they had to refile a ticket and start over or pay reactivation fee like I just joined cricket , I said no
Product_Or_Service: LG //
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I would like to have my service restored with a free month of service for all 3 lines on my account.
We just happened to notice that account was active again..
Walked in to Cricket store in Borger to initiate cell phone service. Used debit card to pay a total of $139.05. This was immediately taken out by my bank Pantex Federal Credit Union but somehow didn't cross over to Cricket supposedly. I was told that the money would be refunded in 3 to 5 days. Cricket wireless has been unprofessional, helpless and has yet to refund the money even though they admit to being at fault. My bank has sent over all the documents for verification and multiple conference calls done with Cricket and the bank. Cricket regional manager aware and refuses to give a contact number or return calls regarding matter. Her name is Cynthia Calzado. The store is Cricket Wireless #70 in Borger Texas
Product_Or_Service: Apple /iPhone 11/Unlimited
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) Immediate refund and manager customer service skills addressed.
This correspondence is in response to a complaint filed by ***. In this complaint, Mr. states that he used his debit card to make a purchase in a Cricket Authorized Retail location. After processing the payment, the funds were taken from his account but not received by Cricket. He is requesting a refund for the charges.
After researching Mr. transaction, we found that a system error at the time of purchase caused the issue. We contacted management from the Authorized Retail location who was able to process a refund for the customer.
We attempted to contact Mr. via his contact number, there was no answer and voicemail is not yet set up. Therefore, we sent a text message to Mr. with our findings.
We thank Mr. for her communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Blvd, NE
Atlanta, GA XXXXX
/BN
Cricket offers a promotion called "Refer a Friend', offer a $25 credit to the referrer and the referred. I referred 2 friends, both have new Cricket accounts as a result of referral. Neither I or my friends received credit. I spoke with customer service at length, they do not acknowledge referrals, I provided names and phone numbers of those referred but they will not do anything about it. Worse, I was asked by their support person to provide personal information about my friends (their account PIN).
Product_Or_Service: Other /OnePlus 3t/5 GB Plan
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I want a total of $50 credit applied to my account ($25 for each of the two referred clients). I also wish for those I referred to get their $25 credits.
This correspondence is in response to a complaint filed by ***. In this complaint, Mr. states he referred 2 new lines to Cricket Wireless to take advantage of Cricket's Refer a Friend Program. Mr. states he did not receive the credits that were supposed to be applied to his account. He is requesting to have the credits applied to his account.
Refer A Friend is a customer referral program that allows you to earn up to $250/year by referring your friends to Cricket (10 referrals per calendar year).
We contacted Mr. and advised him that we understand his concern and agreed to issue a onetime credit. Mr. had no further questions.
We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Blvd, NE
Atlanta, GA XXXXX
/JL
(The consumer indicated he/she DID NOT accept the response from the business.)
The response from Cricket is accurate in that they did issue me a credit for $50 for referring 2 customers. However, they refused to issue the $25 to each of those 2 customers, as advertised, because of a technicality that is the result of a poorly functioning software system that they can't verify that those lines were activated by such method. However, I believe the mere fact that they gave me my credits with the words that we are able to verify those accounts because I was able to provide the phone numbers, names and approximate dates of service that it is clear enough that those were the referrals and that each of them should get their credits.
January 17, 2020
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in response to a rebuttal filed by ***. In this complaint, Mr. states he referred 2 new lines to Cricket Wireless to take advantage of Cricket's Refer a Friend Program. Mr. states he did receive the credits that were supposed to be applied to his account. He is requesting to have the credit applied to the other accounts as well.
We attempted to contact Mr. on January 14, 2020, January 15, 2020 and January 17, 2020 and were successful in reaching him. We provided our contact information should Mr. have any additional questions or concerns, he can reach Jaime with Cricket Wireless Corporate office at the number provided.
We thank Mr. for his communication and look forward to assisting him.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Blvd, NE
Atlanta, GA XXXXX
/JL
(The consumer indicated he/she DID NOT accept the response from the business.)
I did speak with a Cricket representative. The information they are requesting is difficult to obtain because it is considered pii. That is, they are requesting the mobile phone numbers of the referred clients, this is information I have provided on more than one occasion to them. They are also requesting the pin number to Access each of those clients accounts. Obviously I would have no access to the pin number of someone else's phone but I do have access to each of those clients that I referred. Both are reluctant to provide their PIN numbers, not out of any mistrust for me but the cause in general it is a poor practice to give your PIN number to anyone.
The fact that cricket did credit me for both referrals implies that they acknowledge that those referrals are legitimate. cricket news the clients names and phone numbers of both of those referrals and as such should simply credit both of those accounts each with $25, because it is the right thing to do, and more importantly it would fulfill a promise that they made.
At this point the amount of communication that they are requiring is unreasonable, the amount of alleged research they need to do is unreasonable, and the expectation of having someone's pin number provided by a third party is beyond unreasonable.
January 23, 2020
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in response to a rebuttal filed by ***. In this complaint, Mr. states he referred 2 new lines to Cricket Wireless to take advantage of Cricket's Refer a Friend Program. Mr. states he did receive the credits that were supposed to be applied to his account. He is requesting to have the credit applied to the other accounts as well.
We contacted Mr. on January 23, 2020 and advised him that we understand his concern and agreed to issue an additional one-time credit to the customers that he referred. Mr. had no further questions.
We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Blvd, NE
Atlanta, GA XXXXX
/JL
(The consumer indicated he/she ACCEPTED the response from the business.)
I appreciate that the proper credits were given. My hope is that the referral process and program is simplified in the future.
I did not have a complaint about the cell service itself I have a complaint about a sales my husband and I went into the store to get an upgraded on a phone for him because they were having a sale for the iPhone 6s Plus for $199 we went in to get the phone and they charged us the $199 and $25 upgrade fee which was fine then they charged us tax on the retail price of the phone which was $500 so we decided that we were not going to get the phone because they were charging us tax on the full price of the phone not the sales price of the phone I find that to be ripping off consumers and it probably should be reported to the IRS because they are double taxing consumers.
Product_Or_Service: Apple /Apple iPhone 6s Plus/Cricket
Account_Number: XXX-XXX-XXXX
Other (Requires Explaination) I just want it looked into and stopped someone needs to let them know they can't be ripping consumers off by triple taxing them for sales items consumers should be paying tax on the sales price of the product not the retail price of the product.
This correspondence is in response to a complaint filed by ***. In the complaint, Ms. states that she was told she would be charged sales tax on the full price of a device, not the discounted and promotional price.
We contacted Ms. on December 30, 2019. She confirmed that she did not finalize her transaction due to the sales tax cost. We explained that surcharges that we collect and retain from our customers that include, but are not limited to, Federal or State Universal Service fees, regulatory charges, administrative fees, and government taxes or fees imposed on gross receipts, sales and/or property that we incur in providing services to our customers.
We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
1025 Lenox Park Blvd
Atlanta, Georgia, XXXXX
/RM