Cricket Wireless Reviews (1467)
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Description: Cellular Telephone Service & Supplies, Cell Phone & Tablet Equipment, Supplies & Repair
Address: 1511 Goff Blvd SW, Albuquerque, New Mexico, United States, 87105
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Purchased iPhone 5s in store paid full amount March 13th 2017. July XX XXXX phone service was shut off due to lack of income. February 10th 2018 called to unlock iPhone to connect to T-Mobile and have been told they will not unlock phone. They will not refund money paid for phone and supervisor states because a policy put into place January 4th 2018 we have to have 6 months of active service. That was not the policy in play when the phone was purchased. We spent several hours and spoke with several employees. We were hung up on. Told not to talk and completely ignored when we asked a question. I would like this resolved
Product_Or_Service: Apple /5s/Unlimited 2
Account_Number: XXX-XXX-XXXX
Other (requires explanation) I would like the money back I spent on the iPhone 5s. I do not wish to be a cricket customer.
February 15, 2018
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by *** regarding Cricket service. In her complaint, she reports that on March 13, 2017 she purchased an iPhone 5s. On July 10, 2017 her services were discontinued due to lack of income. On February 10, 2018 she contacted customer service requesting her iPhone to be unlocked, so she could activate services with another carrier. She was told her device did not meet the requirements. She asked that Cricket refunds the money she spent on the device. Customer service advised we could not help her with her request. She is asking we refund the money spent on the iPhone 5s.
We researched Ms. account and found that her iPhone did not meets the requirements to be unlocked. Please note that:
1. The device you want to unlock has been active for at least six (6) months of paid service.*
2. The device is designed for use on and is locked to Cricket's network.
3. The device has not been reported lost or stolen.
4. The device is not associated with a fraudulent account.
*The 6 months paid service requirement does not apply to Cricket devices purchased by Unlimited Plan customers before January 4, 2018.
For more information visit https://www.cricketwireless.com/legal-info/device-unlock-policy.html.
Also, please note that Cricket provides a 7-day return policy, beginning on the date of purchase, in which a customer may return or exchange a qualifying new or reconditioned wireless device purchased at one of our Cricket Stores. More information can be found at https://www.cricketwireless.com/support/orders-and-activations/returns-and-exchanges/customer/returns-and-exchanges.html.
We contacted Ms. and advised on the aforementioned. She stated that she was on the $50 unlimited plan and her device qualifies to be unlocked. I explained that the she was on the $50 smart plan at the time her services were cancelled. Her device was not on the $60 unlimited plan needed to meet the unlock requirements. We regret we are not able to assist with Ms. request.
We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA XXXXX
We wanted to split off one line to its own plan and add another one on our plan. We were told in the store we needed to cancel the line we wanted removed and we had to call customer service to do so, we did. Then we were informed that the information we were given was incorrect and that line needed to be added back on but we would have to pay the $35 reactivation fee for a phone that we were told incorrectly to remove less than 30 minutes prior. Bate and switch issue.
Product_Or_Service: LG //
Account_Number: XXX-XXX-XXXX
Other (requires explanation) Insure customers are given the correct information and when they are not and it's the fault of service representatives make the necessary adjustments.
February 19, 2017
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by Ms.. In her complaint, Ms. states that she was provided misinformation by a local Authorized Retailer about purchasing a new device. Ms. also states that one of the number on the account was wrongly cancelled by the Authorized Retailer. She had to pay a reactivation fee to reactive the cancelled number. She has requested that we waive the re-activation fee.
We have attempted to reach Ms. via telephone and email on February 13, 14, 15 and 16 2018, to discuss her complaint but were unsuccessful. In researching Ms. complaint, we have found that the local Authorized Retailer failed to properly educate Ms. about device upgrades. Since Ms. had already re-activated the cancelled line and paid the required fee, we have applied a credit on her account for the amount she was charged. We have also provided Ms. feedback to the appropriate department for coaching opportunities.
We apologized to Ms. for any inconvenience she felt she received. Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA XXXXX
image attachments are blocked when data limit is reached
I reached my data limit and my callers are receiving a message saying my data limit is reached. No other carrier blocks attachments when data limit is reached. they slow your connection they do not block message attachments.
i would like a month of credit for the problem which will give me a chance to change carriers
February 14, 2017
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In this complaint, Mr. states when his data limit has been reached and callers are receiving messages stating that his data limit has been reached. Mr. states MMS does not come through on his device when his data limit is exhausted.
We contacted Mr. on 2/13/2018. We explained that when data limit has been exhausted, depending on your location, receiving and sending data can be limited or stopped completely. The customer would need to add additional data to their account or wait until their data resets on the next billing cycle. We will follow up to with our IT team to see what system generated message is being released to non-customers regarding data limits of our existing customers. We have provided a courtesy credit to Mr. account for the inconvenience. Should Mr. have any concerns in the future, please contact *** at 404.469.0901. If we are unable to answer, please leave a voicemail and we will respond accordingly. Our office hours are Monday- Friday, 9a-6pEST.
We value Mr. feedback and apologize for any inconvenience or poor service he felt he received.
Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Mr. for his communication and hope this response properly addresses his concerns.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA XXXXX
I was charged by A cricket employer 25 dollar extra which I didn't ask for a accessory which was supposed to be for free I called the employer and she totally denied it this business is trying to cheat customers by lying and denied it the address is ***
Account_Number:
Other (requires explanation) Well they need to refund my money back
February 23, 2018
Revdex.com
Online Complaint
Complaint No: ***
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by Ms.. Ms. was charged an additional $25 dollars for an accessory that he states should have been free. Ms. is requesting a refund.
We contacted Ms. on 2/23/2018. She states the issue has been resolved and no further action is needed. We are requesting that this case be closed.
Cricket strives to provide excellent service and we regret when that high standard is not met. We value Ms. feedback and apologize for any inconvenience or poor service she felt she received.
Regards,
Cricket Wireless, Customer Support
I called Cricket Wireless to set up "bridge pay" on 1/29/18. I was told I had to pay $20 on that day, and would have to pay the remaining amount ($40) at a later date. I asked repeatedly during this phone call if I would be charged the full $60 at ANY TIME and I was repeatedly told that I would NOT be charged the full $60 at any point. When I went to make the final $40 payment on 2/8/18, I was told I was a day late and would have to pay the full $60 for a new month of service. Even after three complaint calls and Cricket confirming that I had received the wrong information, I was not given any refund. I reluctantly paid for new month of service since due to my work, I need a functioning cell phone at all times. Less than 24 hours after I made that payment to Cricket, I cancelled my service (on 2/9/18) and asked to be refunded for the month of service I paid for, yet will not be using due to having cancelled my service. I was told Cricket is unable to refund any money to any customer. I spoke on the phone with a manager named Antony on 2/9/18 (his ID number is 8r608x) and he didn't listen to me, he was completely unwilling to help me, and refused to even talk about a refund.
Product_Or_Service: Other /OnePlus 3T /Unlimited
Account_Number: XXX-XXX-XXXX
Other (requires explanation) I would like my $80 refunded to my bank account.
February 19, 2018
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by Ms.. In this complaint, Mr. stated that she missed the BridgePay due date, which required her to pay the full amount of the service payment. Ms. ported her number out of Cricket after she made the payment, and requested a refund for the unused service payment.
We spoke with Ms. via telephone on February 15, 2018 to discuss her complaint. We explained to Ms. that per Cricket's Terms and Conditions, all service payments are non-refundable and non-transferrable. We have validated that Ms. ported her number out the same day she made her service payment. As a good-faith effort to address Ms. concerns, Cricket Wireless issued her a refund for the unused service payment.
We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA XXXXX
I paid on a phone that was not mine and missed a call from customer service to deal with getting it refunded but their customer service phone number is listed as unavailable so I did not answer it they said that it is company policy the their number is listed as unavailable
Product_Or_Service: LG /x power/
Account_Number: XXX-XXX-XXXX
Other (requires explanation) i would like the money that i paid back because they said it be 5 to 7 business days but they cancelled the case when i did not pick up because the number was listed as unavailable
February 14, 2018
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***.
In this complaint, Mr. states that he made a payment on the wrong number. Mr. states that he wants a refund for this payment.
Mr. account was thoroughly researched. It was found that a case was created on 2-8-2018. The case determined that the money could not be provided because it would suspend the account, and there was no credit balance on the account to refund. We do appreciate Mr. as a long term customer, therefore a one-time courtesy credit of $ 15 to his account.
We value feedback and apologize for any inconvenience or poor service he felt he received.
Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA XXXXX
I called cricket and canceled my Phone XXX-XXX-XXXX on November 28,2017 and cricket continued to charge me 30 each month for December, January and February. When I called on February 8, 2018 they stated that I used the chat and closed out before they finished the call the see that I requested closing the account for that number but continued to charge me anyway.
Product_Or_Service: LG //Cricket
Account_Number: XXX-XXX-XXXX
Other (requires explanation) I am asking that Cricket refund me $90.00 for charging me when the phone was canceled .
February 16, 2018
Revdex.com
Online Complaint
Re: ***
Complaint ID: XXXXXXXX
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by Ms. ***. In the complaint, Ms. explains that she was charged $30.00 from Cricket Wireless for her daughter's telephone number even though she canceled the line on November 28, 2017. Ms. is requesting that Cricket Wireless make an exception and refund three partial AutoPay payments for a total of $90.
We spoke with Ms. on February 15, 2018 to discuss her complaint further. Cricket Wireless and Ms. have come to an agreement and Ms. is pleased with the outcome.
We apologize to Ms. for any inconvenience or poor service she felt she received. Cricket strives to provide excellent service and we regret when that high standard is not met.
We thank Ms. for her communication and consider this complaint resolved.
Regards,
Cricket Wireless
Customer Corporate Relations
575 Morosgo Dr. NE
Atlanta, GA XXXXX
1/21/18 Cricket text saying they got my automatic payment. 1/25/18 Cricket text saying *** Plan discontinued, service may suspend 3/1, make plan change by 2/28. 2/6 Cricket text 'heads up, changes were made' at 9:16am and again 9:17am (I didn't do anything to make changes). Phone stopped working 2/7. Called and put on hold 20min on 2/7 in the AM to talk to supervisor. I was at work so I had to hang up. Called again in afternoon. Lady said 'IDK why it was shut off, do you still work for *** and proceeded to multiple times imply that I don't. I've worked there for 10yrs this yr. Put on hold while she 'calls the store' and talked to a '***', who never worked at my store. More saying 'IF you really work there, use the program on the computer and log in.' We haven't had the Cricket KPOS in our system since summer, why would she tell me to do that? First tells me that to reactivate my phone I MUST pay $48 and a new plan will start with a new due date. I told her she called the wrong number so I gave her the right one and she did a conference call w/ my manager and asked if I in fact work there. He verified and told her that the Cricket plan was done. After arguing that I shouldn't have to pay when I already did on 1/21 she said since the Emp. discount plan was finished, I'd have to start a new plan at $60 to start. So now I'm told 2 different amounts I HAVE to pay to get my phone reactivated.
Product_Or_Service: LG /Escape 3/Gamestop Employee Discount
Account_Number: XXX-XXX-XXXX
Other (requires explanation) Either turn my phone back on until 2/28 or put some money back in my bank account because I did not get a full month of what I payed, I only got half a cycle. It's not my fault they discontinued it in the middle of the cycle. I pick the 28th instead of the 21st because the text said change plan by that date and also I think I deserve an extra few days of phone time for the way it was handled and how I was insulted AND the fact she told me 2 different amounts.
February 13, 2018
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In this complaint, Ms. states that her bill cycle was changed and that subsequently her service was disconnected because of a payment discrepancy in the store.
On 2-14-2018, we attempted to contact Ms. by phone and her spouse stated she was not present. However, because of the detailed notes on the account, her line was re-instated.
We value feedback and apologize for any inconvenience or poor service she felt she received.
Cricket strives to provide excellent service and we regret when that high standard is not met. We thank *** for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA XXXXX
(The consumer indicated he/she ACCEPTED the response from the business.)
They turned my phone back on but whoever called and talked to my husband was very short and said she couldn't give much detail. So I have no clue when my phone will be shut off again. I'm not calling to ask because I'm going to Metro pcs in a few days to join their 4 line family plan.
I stop using cricket and they blocked my phone so that I could not take it to another phone service
Account_Number: XXX-XXX-XXXX
Other (requires explanation) ofr the company to buy back my phone and and return money
February 8, 2018
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by Mr. ***. In this complaint, Mr. states his cell phone is blocked by Cricket Wireless. He states he purchased the device and now since he has left the company Cricket Wireless will not release his device for him to use with another provider.
We value Mr. feedback and apologize for any inconvenience or poor service he felt he received. Cricket strives to provide excellent service and we regret when that high standard is not met.
We reviewed Mr. account to determine why he wasn't able to unlock his device. We found that there were no attempts listed on his account regarding the porting of his number over to any other provider nor any device unlock requests made. We reached out to Mr. but was unsuccessful in speaking with him, however his wife stated she was aware of the complaint and wanted to know why we wouldn't allow him to use the phone with another provider. We advised her that he may have given them the wrong phone number associated with his account and explained that this may have been the reason why they were not successful in unlocking his device. She stated she would share that information with her husband. The device has met all requirements and was successfully unlocked.
We thank Mr. and Mrs. for their communication and trust that this explanation properly addresses their concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA XXXXX
I walked into a cricket wireless store for the very first time to make a monthly payment. I never walked into this store before because I always made payments online. I see a lady and a girl sitting at the desk looking up my account to make a payment. Im later told there was all sorts of fees so I actually decided to not make the payment but was trying to retain my phone number because I've had it so long. I can't remember all the fees but 1 was a late fee.. an in store fee.. the list went on and they could both care less and basically sending suttle signals like they wanted me to leave. I told the one behind the desk she's rude and preceded to leave. As I walk away the other lady jumps in my face like she's just steaming and tells me Im not allowed to talk to her daughter that way. I was just shocked and not sure what to think next and turns out she is a manager named Joanna. This lady is well built and probably tripple my size so all I could do was do my best to push her off me as she continued to physically abuse me. After all the fireworks, Im finally able to call for help because none of the others were about to help.. The cops asked for any camera footage and of course she refused to show it to them. She bent one of my fingers causing whats called a mallet finger.. and later wasnt even arrested because of my desperation to get her off me she had a few scratches on her. Im not sure whats wrong with this lady? Maybe she does drugs? I dont know but I reached out to crickets corporate office later and only response I ever got from them was that their investigating and on twitter they simply block me cause I told about my situation. This lady *** on west K st in lancaster ca shouldnt be dealing with the public and later I even spoke with the owner and best he could do was ask that I dont go in there again and how many stores he currently owns.. Im not sure how that info helps but cricket wireless is the worse company I've ever had to deal with and I even feel traumatized. Skip this place.
Product_Or_Service: Apple /6/Prepaid
Account_Number: XXX-XXX-XXXX
Other (requires explanation) Buisness discontinued as franchise. Don't abuse customers.
February 16, 2018
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by *** regarding Cricket service. In her complaint, she reports that she walked into a Cricket Authorized Retailer located in Lancaster, CA about 4 months ago. She wanted to make her bill payment so she could retain her cell phone number. She feels the sales advocates at the store did not want to help her. One of the sales advocates advised her that there would be a store fee as well as a late fee that she needed to pay as well. Ms. told the agent behind the counter that she felt she was being rude. As she was leaving the store, the other sales advocate jump in front of her and things got physical. She mentioned that she reached out to Cricket's corporate office through Twitter, but was only told that there would be an investigation. Ms. feels that the sales advocate, *** should not be dealing with the public, and the Authorize Retailer should be discontinued. She states that this is customer abuse and would like to report it.
Cricket immediately reviewed Ms. interaction with our Social Media team and found that our Social Media team contacted the store's District Manager as well as the Territory Sales Manager, to further investigate and provide further coaching at the store level so this does not happen again.
We contacted Ms. and advised on the aforementioned. She stated that she just wanted to make us aware of her experience.
We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA XXXXX
I got forced to change my SIM card. It took a little for customer service to understand I could order my new SIM card they want to force me to have n change. I know when I was forced to change to a new SIM card that it would cuz problems. So then I got my new SIM card n put it in n had then set the SIM card. So then I had things go wrong. I called customer service about the problems but in the end they could understand n didn't know what was wrong. Even they sent info to tech support but that didn't get the issues fixed. I'm not going change new phone just cuz they want me to. I want the higher ups to know what they cuz my forcing people to do what they want. They don't realize when they change things that some people have phone that will not work on some phones but they think that just cuz they one kind of phone doesn't mean that all do but that what they think. I will have to talk some1 about this cuz it all hard to explain in an email.
Account_Number:
Other (requires explanation) I DON'T WANT customer service, executive customer service, or tech support to contact me at all cuz that will not help fix this issue that they cuz. It also will make me mad n more upset 4 what the higher ups cuz'd. I WANT a higher up or their assistance to call me n only call me n talk to me about what they cuz'd by forcing me to changing SIM card n what problems they cuz'd. Also to see if they can fix the issues that has cuz'd so far. They r to call me at*** n call by Chris only.
February 15, 2018
Revdex.com
Online Complaint
Re: ***
Revdex.com Complaint ID: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by Chris ***. In the complaint, Mr. was impacted by our migration away from the 2G network. He expressed his dissatisfaction with Cricket and stated that Cricket should have continued to provide service to all of those that use flip phones and outdated devices such as the Blackberry Torch.
Cricket Wireless Corporate Manager, ***, reached out on February 13, 2018 and February 15, 2018 to our long time customer, Mr., in order to assist him with the complaint.
Cricket is always working to give our customers the best experience. To maximize our capacity we moved away from the 2G network altogether. Many customers with 2G devices were compensated with 3G or 4G technology enabled devices in order to continue getting service from Cricket. Mr. had at the time a 3G device and did not originally purchase the device from Cricket Wireless. He would not have been provided such an exception.
Mr., if chooses to continue with Cricket Wireless service, he has the option to purchase a different device to utilize with his Cricket Wireless account. The phone may no longer be operable since we show it may have first been purchased and used in 2009.
If Mr. requires additional assistance or has any additional questions, he may contact ***. We thank Mr. for his communication and trust that this explanation properly addresses his complaint.
Regards,
Cricket Wireless
Customer Corporate Relations
(The consumer indicated he/she DID NOT accept the response from the business.)
they don't understand anything im saying. very said
Company's misleading 7-Day guarantee. Signed up for service which included free phones if purchasing a monthly plan as well as pay a $25 per line activation fee. Total output $200. The second day dissatisfied with phone quality and reliability so attempted to change them out with another model that is all so free in their line-up. Only now they want to charge full price for any new phone in their lineup. Went to close the account but they said no refund for the four lines and no rebate for the activation fee. So 0, 0, 0.. So where is the 7-day satisfaction guarnetee? Spent three hours online chat where told I only need return to the store for exchange or cancelation but then when back in the store another line of *** so left in hand a service I do not want. Four phones that are not worth the plastic they are made from and $200 out of my account. From here will file a lawsuit as well. Seems we live in a society where companies realize people do not know and will not stand for their consumer rights. This is a total play on the American people...
Account_Number: XXX-XXX-XXXX
Other (requires explanation) Either exchange for another one of their products that actually work or a 100 percent refund. Four hours already into this matter and only been with the company not even 24 hours. Don't even get me started.
February 14, 2018
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by Mr.. In this complaint, Mr. stated that he was provided with incorrect information by a local Authorized Retailer about the device exchange policy.
Mr. activated a new line of service and purchased a device on February 1, 2018 from an Authorized Retailer. He wanted to exchange the device for a different model within the 7-day return/exchange period. Mr. stated that the Authorized Retailer declined to honor the promotional price for the exchanged device. We have provided this information to the local Cricket Wireless Market Director, Territory Sales Manager and the Indirect Sales Executive, who spoke with Authorized Retail location that declined to honor the promotional price.
We spoke with Mr. via telephone and email on February 14, 2018 to discuss his complaint. The authorized retail location has agreed to honor the promotional price, and has set up an arrangement with Mr. to assist him with exchanging the device.
We apologize to Mr. for any inconvenience he may have felt regarding this matter. We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA XXXXX
Ordered two Cricket refill cards one month ago, but have not received the card as of today.
I ordered two $25 Cricket refill cards from Cricket Reward on Jan-1-2018. The order numbers are ***( for email ***) and ***(for email ***). I have not received the cards for over a month. Generally the cards should be delivered to email in 3 business days. I created online support tickets, but never received any response. I chatted with Cricket online customer service and also called the customer service, however they could not help me on that, they told me the only thing that I can do is to create online ticket. I asked for a phone number that I can reach to Cricket Reward department directly, but they told me they do not have a phone number.
I know Cricket will close its Reward department at the end of Feb, 2018. But this is not an execute that they did not deliver my gift cards. Really disappointed to its customer service.
Deliver two $25 Cricket refill card asap.
received all cards today. Thanks.
Close the ticket.
I was a *** customer changed to Cricket it turn out the phone is not compadable for hot spot the sales represenative failed to inform me
Product_Or_Service: Other //***
Account_Number: XXX-XXX-XXXX
Other (requires explanation) replacement on a better device
February 14, 2018
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to complaint filed by ***. In this complaint, Mr. states that he is disappointed because he was under the impression that his device was hotspot compatible, however it was not.
We attempted to contact Mr. on multiple occasions via phone and email with intent to amicably resolve his complaint, but were unsuccessful. For this reason, we are unable to provide resolution at this time. If Ms. would like additional assistance she can contact *** at ***@att.com.
Mr. was issued $20 credit to his account. We appreciate his feedback and are constantly trying to make the experience in the store seamless, and positive experience for the customer.
We value feedback and apologize for any inconvenience or poor service he felt he received.
Cricket strives to provide excellent service and we regret when that high standard is not met. We thank for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA XXXXX
(The consumer indicated he/she DID NOT accept the response from the business.)
Nobody has tried to contact me what so ever plus been having issues with the phone does not ring or notifications does not have sounds contacted the person giving me very hard time what great disappointment not all company strive the best for there consumer
February 19, 2018
Revdex.com
Online Complaint
Complaint No: XXXXXXXXX
Re: ***. ***
Dear Sir/Madam,
This correspondence is in reference to second rebuttal filed by ***. In this rebuttal, mentions that no one has made an attempt to contact him and now further explains additional information that he is having problems with his phone not displaying notifications.
As stated in the initial response, there were more than several attempts made to contact Mr. via phone and email. On X-XX-XX and 2-13-18, an email was sent to ***@yahoo.com with no response. An additional email was sent X-XX-XX as well. We also attempted to reach out to Mr. via telephone on X-XX-XX and 2-13-18. Mr. voice mail is not setup. Additionally on 12-19-18, we attempted to reach Mr. by phone on 2-19 with the number he provided in his complaint, telephone number XXX-XXX-XXXX, at 10:10am and 12:13pm, with no response. However, Mr. was successfully reached and *** was able to communicate to him in Spanish. Mr. confirmed the store did replace his phone successfully and that everything is okay.
Although as pre-paid company at Cricket we do not credit for device that may not be working, we have already applied one-time $20 credit to his account as courtesy.
We respectfully request that this complaint is closed at this time, as we are unable to assist further.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA XXXXX
I ORDERED A SIM CARD ON 01/30/2018 AND IT WAS SUPPOSE TO BE SENT TO UPS ON THE 31ST AND UPS NEVER RECEIVED IT.
I ORDERED A SIM CARD ON 01/30/2018 AND IT WAS SUPPOSE TO BE SENT TO UPS ON THE 31ST AND UPS NEVER RECEIVED IT.
I WANT TO HAVE A REFUND AND SERVICE FOR FREE FOR 2 MONTHS AND A LETTER OF APOLOGY.
February 12, 2018
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In this complaint, Ms. states that she placed an online order on X-XX-XXXX for a *** card, however she was disappointed she did not receive the order.
Ms. was contacted by email on 2-6-2018. Her account was thoroughly researched. Ms. was provided the payment history on her account for service payments and online payments, since there was no record of an online order charge on 1-30-2018.
However, we be happy to provide a month service credit to Ms. account after successful activation, since she has been a valued customer. Ms *** can email *** @ ***@cricketwireless.com if she needs further assistance, with the service courtesy credit.
Payment History
Payment
0***
We value feedback and apologize for any inconvenience or poor services she felt she received.
Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA XXXXX
Fraud had insurance on cell phone they did not honor also 2 weeks left cell phone creditDidn't receive any credit '? I let sales my phone had been compromised and then stolenShe said all she could do is turn services off, I purchased a cell phone metro pcs they ask for cell # XXX-XXX-XXXX they said cell phone is active *** also the sales person at cricket store had change my pin # *** Wth.
Account_Number: XXX-XXX-XXXX
Other (requires explanation) 100.00 cost new phone
February 8, 2018
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by *** regarding Cricket service. In his complaint, he reports that his phone was compromised and then it was stolen. He went to a Cricket Authorized Retailer and attempted to submit an insurance claim, but the sales advocate would not honor his insurance. The sales advocate advised they could turn off his phone, so no one would use it. Mr. states he already purchased a cell phone with another carrier. He is requesting a $100 for all payments made to Cricket Wireless.
Cricket immediately accessed the account for Mr., and found that his account was activated on January 18, 2018 and suspended on January 27, 2017. Per our records Mr. did not purchase mobile insurance for his device on his activation date, or within the 7-day period after device purchase. Our records show that the Authorized Retail store contacted Cricket's customer service on January 27, 2017 and requested to add his device to the industry-wide database that blocks the use of stolen devices. Mr.' account was also suspended temporarily in case the device was found, and he could easily restore services.
Please note that amounts paid for service charges are non-refundable and account balances are not transferable, refundable, or redeemable for cash. If your account is suspended or cancelled, for any reason, any remaining balance will be forfeited. For more information visit https://www.cricketwireless.com/terms.
We contacted Mr. and advised on the aforementioned. He was not happy with the information provided and stated that he feels we do not want to help him. He then disconnected the call. We regret we are not able to assist with Mr.' request.
We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA XXXXX
To sign up, Cricket Wireless requires you to purchase a $10 SIM card and the first month's service ($30/mo for the plan I chose). They make the switch sound very simple, put in the SIM card, activate it, and it works. It did not work on my phone, but I had to activate the number to find this out.(I also tried to call them for assistance in setting up the phone plan and they stated they could not help me.) Since I had to activate the number, even though I never got it to work (accept/send texts/calls or use 4G service), they claim I activated the service and refuse to refund my $30.59. You can "activate" the phone number without the phone actually working. I tried to call for a refund and they refused. It was never mentioned (at least not where it was noticeable) when I purchased the SIM card/1 month's plan) that if it did not work, they would not refund my money for the unused plan.
Product_Or_Service: Samsung //$30 unlimited
Account_Number: XXX-XXX-XXXX
Other (requires explanation) Refund for $30.59
February 12, 2018
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by Ms.. In this complaint, Ms. has requested a refund for the service payment because of insufficient service coverage. Ms. stated that she was not notified about the Cricket Wireless's return and refund policy at the time of her original purchase.
We have attempted to reach Ms. via telephone and email on February 7, 8, and 9, 2018 to discuss her complaint, but were unsuccessful. We have verified that Ms. cancelled her service the same day she activated it.
Coverage can be affected by terrain, weather, foliage, buildings, indoor use, signal strength, customer equipment and other factors. Also, per Cricket Wireless's Terms and Conditions, all service payments are non-refundable. We did however made a good-faith exception, and approved her request for a refund.
We have provided Ms. with our contact information is the case she has additional questions or concerns. We thank Ms. for her communication and trust that this explanation properly addresses her complaint.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA XXXXX
Should had looked on this site before going there. I went in last week with a 'bring your own phone" they switched my service and my phone number I had for over 10 years to their service, phone I brought in was not picking up the sims card, they charged me $65.00 I was told to wait till the following day. I went back in, they claimed it was the sprint phone I brought in, called back to sprint, was then told, wait three days and come back, plus I would be able talk to the manager at that time and he can get me a phone working. went back today, when I walked in, there was no manager, and I was told " THE MANAGER SAID, THERE IS NOTHING HE CAN DO FOR YOU, AND HE IS NOT GIVING YOU A PHONE" I called Cricket customer service, he said, go buy a sims card and call him back when the phone comes up. Cricket DID not work, and sprint did unlock the phones, and customer service told me, they CANNOT give me my 65.00 back, so im now out 75.00 and still did not get a phone.. location I went to was located in Richmond Michigan, please dont go in there, the manager is never there, and the one worker does not know anything about the service.
I went to the store to change phones so that I could get a mobile hotspot with an unlimited data plan. The owner told me that this phone would be compatible as of January 14th. I just had to change my plan after they updated their system. After the 14th I called to change my plan and they said it was done but my mobile hotspot was not working. So I called customer service and they told me that the phone I purchased would NOT work. After calling almost every day to speak to the owner who sold me the phone I've gotten no response or Solutions. The owner and the employees are not willing to help me or resolve the issue.
Product_Or_Service: LG /Stylo 3/Unlimited
Account_Number: XXX-XXX-XXXX
Other (requires explanation) I would like to trade this device for a device that works properly with a mobile hotspot and unlimited data.
February 12, 2018
Revdex.com
Online Complaint
Re: ***
Complaint ID: XXXXXXXX
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. Ms. states that she purchased a new device from the Cricket Wireless Authorized Retailer with the understanding that the device would work with Mobile Hotspot on the Cricket Unlimited plan. Ms. feels that the Authorized Retailer was not honest and should assist her by trading the device for one that is compatible.
On February 06, Cricket reached out to Ms. and to our local management team in order to properly investigate Ms. claim.
The Authorized Retailer has responded to the complaint, stating she selected the device and processed the PPP application online prior to coming in. She was also shown different devices compatible with mobile hotspot and she decided to go to the Stylo 3 because she needed the stylist pen. Cricket's Independent Sales Executive, Ms. has called the customer and has left voicemail messages. To date, Ms. has not responded or returned the local manager's attempted calls.
According to Cricket Wireless' established Terms and Conditions, Ms. had 7 days to return the device. We ask that she please see those Terms and Conditions at www.cricketwireless.com/terms.
Cricket Wireless apologizes to Ms. for any inconvenience or poor service she felt she received. Cricket strives to provide excellent service and we regret when that high standard is not met.
We thank Ms. for her communication and trust that this explanation properly addresses her complaint.
Regards,
Cricket Wireless
Customer Corporate Relations
575 Morosgo Dr. NE
Atlanta, GA XXXXX
Transferred my *** plan for a month-to-month plan with Cricket Wireless in Vernon, Texas on January 29, 2018. I have difficulty getting cell service with *** so I asked if there was a way I could check out Cricket's service before I signed up. Sales Associate said no, but I was told twice that they have a 7-day trial period plus there was a poster on their counter that also said 7-day trial period so I took a chance on them. I was unable to get cell service so I returned the phone and all accessories two days later. I paid $146 out the door for a phone, phone insurance for one month, one month's service and accessories. I was told immediately that the accessories could not be returned which I had already figured that would be the case. The Sales associate entered my information into the computer and the "main" office refused any refund. The phone was free with sign-up, but I am being charged for $60 for one months service and $7 for phone insurance on a phone that is not active. (I already signed up with US *** I realize that $67 is not that much, but I think people should be aware of the lack of customer service that one will receive at Cricket. In fact while I was in the store a lady came in saying that the phone she has had for only 4 months was getting extremely hot, and could they check it out for her. The reply was there was nothing they could do, and they recommended that she upgrade her phone. She asked if she would be charged, and the answer was yes. The Sales Associates were polite and tried to help but I think there hands are tied due to the policies set by their employer.
Product_Or_Service: LG //
Account_Number: XXX-XXX-XXXX
Other (requires explanation) It would be nice if I could get a refund for the $67 for the unused service and insurance for the phone, but mostly I want people to be aware of the lack of service that you get from Cricket Wireless.
February 8, 2018
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by *** . In this complaint, Ms. states that she brought a plan on 1-29-2018. She states that she was unable to get cell service and would like a refund.
First it was discussed with Ms., Coverage and data speeds can vary depending change depending on a number of factors.
As per our Terms and Conditions: "Services may be interrupted, delayed, or otherwise limited for a variety of reasons, including environmental conditions, unavailability of radio frequency channels, system capacity and constraints, priority access by National Security and Emergency Preparedness personnel in the event of a disaster or emergency, coordination with other systems, equipment modifications and repairs, and problems with the facilities of interconnecting carriers. We do not guarantee the availability of the wireless network or any Wireless Services. You will not have access to our network outside of our coverage areas.
Coverage maps, available on our website or in store, show a high-level approximation of wireless coverage and there are gaps in coverage not shown by this approximation; actual coverage may vary and be affected by terrain, weather, foliage, buildings, signal strength, high-usage periods, customer equipment and other factors." Additional information can be found online at www.cricketwireless.com/terms.
Notwithstanding, Cricket's Terms & Conditions, a refund in the form of a $ 67 check, will be sent to the address that Ms. provided. Ms. can expect to receive the check in 5-7 business days.
We value feedback and apologize for any inconvenience or poor service she felt she received.
Cricket strives to provide excellent service and we regret when that high standard is not met. We thank for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA XXXXX