Cricket Wireless Reviews (1467)
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Cricket Wireless Rating
Description: Cellular Telephone Service & Supplies, Cell Phone & Tablet Equipment, Supplies & Repair
Address: 1511 Goff Blvd SW, Albuquerque, New Mexico, United States, 87105
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Fraudulently charged credit card, refuse to refund.
Went in to buy a sim and a month of prepaid service. Used an unlocked phone and had checked the EMEI number against their own website which verified it was compatible. Spent over an hour in store trying to get service operational, but the rep could not. Asked for refund as service could not be provided, they refused. In effect, they advertised a service they said they could provide, verified that my equipment would work with their service, but it did not and they refused to refund the $87.15 that they charged.
I want the $87.15 refunded.
January 23, 2017
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In this complaint, Mr. states his credit card was falsely charged. Mr. purchased a sim card and paid the initial service payment for service. *** attempted to activate service but was unsuccessful. Mr. asked for a refund and stated he was denied a refund. Mr. is requesting a refund for the service charges since the service was never rendered.
We attempted to contact Mr. via phone on 1/18, 1/22 and 1/23/2018 and via email on 1/22, but we were unsuccessful. For that reason, we are unable to provide a resolution at this time. Should Mr. like to discuss the case in detail, please contact Gary at 404.469.0901. If we are unable to answer, please leave a voicemail and we will respond accordingly. Our office hours are Monday- Friday, 9a-6pEST.
We value Mr. feedback and apologize for any inconvenience or poor service he felt he received.
Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Mr. for his communication and we hope to hear from him soon.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA XXXXX
Being charged for me than I was told. Have text message from Cricket to prove amount to be billed.
On January 8th I switched my plan to unlimited family plan for 100. I paid 68 dollars that day. Received Cricket message I would pay 68 when my bill came due on 16th. On 16th went to pay bill online and it shows 86! Called customer support. Not helpful. Said they could not find record of text that was sent from them stating 68 and that I had only paid 50 on January 8th.
I want a credit for what I was told to be the balance.
January 26, 2018
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by Ms. ***. In this complaint, Ms., states she was billed incorrectly when she changed to the four unlimited data lines for $100.
We attempted to contact, Ms. on several occasions 1/22/18 and 1/23/18 to gain a bit more information regarding her complaint with no success. We found the information she provided inconclusive and were not able to locate any communications on our behalf with the stated amount in the complaint. We were unsuccessful in speaking with her. We have left several voicemail messages that included our contact information should Ms. choose to contact us and discuss the matter in greater detail. We have also e-mailed a copy of this letter to the e-mail provided in her complaint.
For Ms. reference she may want to view our webpage where it details the possible impacts including prorated billing and credits may occur when changing their monthly rate plan. The webpage is: https://www.cricketwireless.com/support/plans-and-features/cricket-plans-and-features/customer/change-your-plan.html#StepbyStep.
We thank Ms. for her communication and look forward to hearing from her should she decide to further addresses her concern.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA XXXXX
(The consumer indicated he/she DID NOT accept the response from the business.)
I have the evidence this price was stated and previously sent this to Revdex.com and Cricket in last email.
January 29, 2018
Revdex.com
Online Complaint
Complaint No: XXXXXXXX
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a rebuttal to the answer of the original complaint filed by Ms. ***. In the rebuttal, Ms., states she has proof of the fact that she was provided incorrect information.
We originally attempted to contact, Ms. on several occasions 1/22/18 and 1/23/18 to gain a bit more information regarding her complaint with no success. We left several voicemail messages that included our contact information. Ms. failed to call back before the response was issued. Once we e-mailed a copy of the response on 1/26/18 she chose to respond with a copy of the text.
Upon receipt of her e-mail on 1/29/18, we apologized for the confusion and issued a credit of $18 which was the amount she paid in excess of the quote provided.
We thank Ms. for her communication and consider this complaint closed.
Regards,
Cricket Wireless, Customer Support
575 Morosgo Dr., NE
Atlanta, GA XXXXX
Store sold me a phone that had a small crack in it. The crack wasnt noticed at purchase but notices the next day and they deny their mistake and want me to buy another $160 phone.
Product_Or_Service: LG /Stylo 3/Unlimited
Account_Number:
Other (requires explanation) I would like a replacement for the phone i purchased.
January 25, 2018
Revdex.com
Online Complaint
Complaint No: ***
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by Mr.. In this complaint, Mr. states that he believes the local Cricket Wireless Authorized Retailer may have sold him a device that was previously damaged.
We did speak with the local Cricket Wireless Sales Executive, and the Authorized Retail Store Manager about Mr. complaint. An arrangement was made and Mr. met with the local Cricket Wireless Sales Executive to inspect the device on January 20, 2018. In researching the device, it was determined that the device may have been damaged without Mr. knowledge after the purchase was made. The local Sales Advocate also explained Cricket Wireless's refund/return policy to Mr..
We spoke with Mr. on January 19, and 24, 2018 to discuss his complaint. Mr. stated that he will purchase another device through Ebay in the future, and had no further questions or concerns.
We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
(The consumer indicated he/she DID NOT accept the response from the business.)
Still poor service in taking care of the customers. Put a case on it and took precaution the cheap phone fell maybe two feet yesterday and shattered even in a protective case.
January 30, 2018
Revdex.com
Online Complaint
Complaint No: ***-Rebuttal
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a rebuttal filed by Mr.. In this complaint, Mr. states that he is unsatisfied with the quality of the device since it was damaged after hitting the ground while the device was inside a rubber case.
We communicated with Mr. via email on January 30, 2018, to discuss his rebuttal complaint. We explained to him that Cricket Wireless does not directly manufacture any devices. The devices that we sell, are designed and distributed through their respective manufacturer. We appreciate Mr. feedback, and would also recommend that he provide the feedback to the device manufacturer.
We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
I have had Cricket Wireless Service for 4 months now. This month we added my husbands line to my account and despite the coverage map that said it would work, t doesn't work at his office. We had to cancel the service with 16 days left on the prepaid month. When I asked to have the unused service applied to my account, t was refused though I was not explained anything in the store. When I asked to see the terms and conditions in the store the guy signing me up said I didn't need to and that they "basically said" and then a short explanation. The customer service people were awful despite the fact that I never lost my temper and calmly asked for a reasonable solution to the problem. Because of this I am rating them as one star, will be cancelling my service, and leaving reviews.
I paid for my phone in full I need it unlocked per new regulations Cricket can not deny my request. Yet they did.
On February 11, 2015, the FCC restructured cell phone laws to provide consumers with the option to unlock their mobile devices without service providers being able to refuse this request. In the revision, the FCC adopted six standards set on limiting ways service providers can lock your phone. These new regulations have given users the chance to unlock their phone so the device can used with another carrier. :: Below are some reasons the carrier may refuse your unlock request:
If you are in contract with your carrier, they will not unlock your device until the contract has been finished.
If you have gotten a phone on an installment plan your carrier will not unlock your phone until the device is paid off and you officially own the device.
If you have leased a device through your provider, they will not unlock the device as you do not own the device.
The most common way to have your device unlocked is to pay for the device once your lease is up or buy out your lease and the phone.
If you have bought a prepaid phone outright, they will not give you the unlock code. The carrier will not unlock the phone for one year after the purchase and activation of the prepaid phone.
If you have a prepaid phone from Boost or Virgin Mobile, the carrier may require the phone to be active with their service at least 6 months before they will agree to unlock the phone. This is generally due to the phone being sold well below retail value. Cricket Wireless is NOT named to be able to refuse unlock
Just unlock my paid in full phone.
I have decided this is simply not worth it. I will either elk that phone or just toss it in a drawer. Thank you
The worker never told my husband to turn off data when using Wi-Fi which caused him to use all data. When speaking to lady she was going to add 1gb to his line nut States make sure he turned off the data when using Wi-Fi. When calling the next day...Today the man said no they can't do that. They refused to help and wanted me to pay more money for their employee at store and on hotline not doing there job correctly.
Product_Or_Service: LG //Basic
Account_Number:
Other (requires explanation) Them to add the 1gb like the lady said she would.
January 22, 2018
Revdex.com
Online Complaint
Complaint No: ***
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by Ms.. In this complaint, Ms. states that Cricket Wireless never informed her to turn off cellular data while using Wi-Fi network. She also states that because of this misinformation, she has exceeded her high speed data allotment.
We have attempted to contact Ms. via telephone and email to discuss her complaint on January 15, 16, and 18, 2018, but were unsuccessful.
Cricket Wireless representatives are not required to provide the information regarding Wi-Fi connectivity. If the device is connected to a Wi-Fi network it doesn't use the cellular network. Turning off data/cellular network on some Android devices can lead to not receiving phone calls since many Android devices do not have the Wi-Fi calling feature.
We have provided Ms. with our contact information is the case she has additional questions or concerns. We thank Ms. for her communication and trust that this explanation properly addresses her complaint.
Regards,
Cricket Wireless, Customer Support
(The consumer indicated he/she DID NOT accept the response from the business.)
They have never contacted me and the issue of the misinformation has not been solved. I had to pay additional 15$ to get the data and Wi-Fi issue fixed.
(The consumer indicated he/she DID NOT accept the response from the business.)
They are poor company
January 22, 2018
Revdex.com
Online Complaint
Complaint No: ***-Rebuttal
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a rebuttal complaint filed by Ms.. In this complaint, Ms. states that Cricket Wireless never communicated with her about the original complaint, and did not provide a resolution for the misinformation she had received from the local Cricket Wireless authorized retailer.
We have attempted to contact Ms. via telephone and email to discuss her original complaint on January 15, 16, and 18, 2018, but were unsuccessful. We again attempted to contact Ms. via telephone and email on January 23, 24, 25, and 26, 2018.
On January 24, 2018, we notified Ms. via email that Cricket Wireless representatives are not required to provide the information regarding Wi-Fi connectivity. If the device is connected to a Wi-Fi network it doesn't use the cellular network. Turning off data/cellular network on some Android devices can lead to not receiving phone calls since many Android devices do not have the Wi-Fi calling feature.
We have provided Ms. with our contact information is the case she has additional questions or concerns. We thank Ms. for her communication and trust that this explanation properly addresses her complaint.
Regards,
Cricket Wireless, Customer Support
I order a cellphone and a new line of service with this company. On there website it states that if you place a order before 2pm ET Mon-Fri it will ship that same day. They also have free next business day shipping. I place my order on the 10th and it's not coming until the 12. I place my order about 7:00 am.
Product_Or_Service: Other /Alcatel/Cricket
Account_Number:
Other (requires explanation) I would like a refund because it was false advertising. They lied so people could sign up for a new line of service with their company.
January 19, 2018
Revdex.com
Online Complaint
Complaint No: ***
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In this complaint, Ms. states when she placed her online order for a new device with Cricket and the website stated if the order is placed before 2pm EST, that the device would ship the same day. Ms. states she purchased her device on January 10th and the device was not due to be delivered until January 12th.
We contacted Ms. directly and advised her the device was shipped the next business day as advised on our website. The website states customers receive free next day shipping when you order by 2 pm ET Mon-Fri. Orders placed on weekends, holidays & after 2 pm ET will ship on next business day. Ms. placed her order on January 10th and the order shipped on January 11th and was delivered on January 12th. Ms. was not satisfied with our resolution.
We value Ms. feedback and apologize for any inconvenience or poor service she felt she received.
Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
I got Cricket as a way to quickly and cheaply get a new phone plan. At first it seemed to good to be true, because it was. The service was shoddy at best, my voicemail stopped working one day, their website and app NEVER work correctly and they have the poorest trained employees I've ever met. They'd lecherously hit on young women in the mall and asked to take my girlfriend's phone after she was done with it. Really shady stuff. I even went to upgrade my phone, placed my order and was excited to get it. I received an email simply stating, "we could not verify the information provided" which was followed by "if you'd like to purchase other Cricket merchandise". Yeah, right. Never again. That was the last straw and I cancelled my service with this infuriating company.
Unlimited means no restrictions
Cricket has a unlimited plan that tells you if you exceed 22gbs it will be unlimited 3g I pay for the so called unlimited and got the worse service ever
Refund I want my money back Change your service because thats not unlimited
January 17, 2018
Revdex.com
Online Complaint
Re: ***
Complaint ID: ***
CC: ***
This correspondence is in reference to a complaint filed by *** regarding Cricket service. In his complaint, Mr. states that Cricket has an unlimited data plan, but he has received a text message that tells him, "Your data usage this month has exceeded 16.5GB. If you exceed 22GB before your next monthly plan cycle you can still use unlimited data, but your speeds may be reduced at times and in areas with network congestion. Wi-Fi helps avoid reduced speeds. Visit CricketWireless.com/mobilebroadband for info." He feels this is not the unlimited data he sign in for. He wants to receive a refund for services paid.
Cricket has researched Mr. account and verified that his device is on the $60 Unlimited Plan. As such, Mr. may have received notices regarding Congestion Management, if he used more than 22GB of data during a month. Cricket Wireless does not throttle data speeds or place a data cap on the Unlimited Plan. Customers on an Unlimited Plan that have used 22GB of data during their current monthly plan cycle may temporarily see reduced data speeds during times of network congestion. As soon as the congestion abates, or if the customer moves to an uncongested cell site, speeds and latency will no longer be impacted. Because the amount of congestion at a cell site can vary significantly, the performance impact for the affected customer may also vary significantly, but such impact will last only as long as the site is congested. Many customers will not notice an impact to their data speeds. For more information, please see Cricket's Mobile Broadband Information page at ***
Please note that amounts paid for service charges are non-refundable and account balances are not transferable, refundable, or redeemable for cash. If your account is suspended or cancelled, for any reason, any remaining balance will be forfeited. For more information visit: ***
We contacted Mr. on January 12, 15 and 16, 2018 with no success. We also sent him an email and a text message with our contact information. Our records show that his account is suspended as of January 25, 2018, due to no payment. If Mr. still needs assistance please have him contact *** at ***.
We thank Mr. for his communication and trust that this explanation properly addresses his complaint.
Regards,
Cricket Wireless, Customer Support
I got on bridge pay to make sure my line was going to stay on. I paid it,only to be cut off TWO DAYS LATER. I didn't learn this until I tried to make a call before getting my disabled child ready for her doctors appointment which is an hour from home,and I had to sit here and get it situated before leaving my home. This is not the first time this has happened and I feel like it is unfair that a correct solution to the problem of getting cut off One and two days AFTER I PAY more than one time is just telling me they're sorry. No!
Product_Or_Service: Apple /iPhone /Cricket unlimited 2
Account_Number:
Other (requires explanation) I want a credit for my bill! Because I have been with cricket ever since they opened in my area about two-three years ago and I feel like this is unacceptable! I have paid my bill faithfully ever since I started with them. I've sent over 10 people to cricket. This is absurd!
January 19, 2018
Revdex.com
Online Complaint
Complaint No: ***
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In this complaint, Ms. states that she enrolled into Crickets bridge-pay feature to allow her a 7-day extension on her monthly payment and her service was suspended the following day after enrolling.
We spoke directly with Ms. and her service has been restored, however we have created a case with our IT department so that this scenario can be investigated further and to prevent this from happening in the future. Ms. spoke with Ms. and has her direct contact information should she encounter this problem again.
We value Ms. feedback and apologize for any inconvenience or poor service she felt she received.
Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
(The consumer indicated he/she ACCEPTED the response from the business.)
Ms. went over and beyond to help me and I am pleased with what she and I came to agreement with.
The young lady that set the account up was terrific! I got there right before closing and I will say she went the extra mile to try an help me out. The only issue I have there is she didn't tell me I was going to be charged for a sim card. ANY other provider you can get them free just for the asking. I was told the only thing I was going to have to pay for was activation and service. Shoot straight and be up front on ALL the charges. I did not take the "free" phone at the time, I plan to use my own phone. I paid cash outright for my phone June 9th 2017, had NO contract, but Sprint wants to give me a hard time about unlocking my phone. Less than 24 hours I went back to the same store to get the "free" phone just so I would have service until my phone is unlocked. Snotty jerk that was in the store that day said no way, now you pay. Said he'd sell me the cheapest phone for $20 PLUS charge me ANOTHER activation fee. I have a disabled daughter with 3 young children that they have to be able to reach me in the event of an emergency. I was told several times today "We want to help you", and that was the last I heard. And I still don't have service. My time here will be short. Aside from the little girl in the store, customer service here sucks!
Product_Or_Service: LG /Stylo 3/
Account_Number:
Other (requires explanation) I'll return their high dollar sim card and information. Give me back my money and I'll go somewhere where I can get service I can use. This is BS!
January 17, 2018
Revdex.com
Online Complaint
Complaint No: ***
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In this complaint, *** stated she brought a sim card from Cricket but was unable to utilize service with her Sprint BYOD. Ms. states that she was disappointed she was charged for the SIM card.
We attempted to contact Ms. on multiple occasions via phone and email with intent to amicably resolve his complaint, but were unsuccessful. For this reason, we are unable to provide a resolution at this time. If Ms. would like additional assistance she can contact *** at ***.
We apologize to Ms. for any inconvenience or poor service she felt she received. Cricket strives to provide excellent service and we regret when that high standard is not met.
Regards,
Cricket Wireless, Customer Support
Through the cricket rewards program I earned several gift cards. But have been unable to get the email codes to activate the cards. I have 5walmart cards valued at 90 dollars and 1 Amazon gift card valued at 5 dollars. I have repeatedly ask and not getting the issue resolved. They have closed the rewards program. I'm now with straighttalk but would like to have the gift cards that I earned.
Product_Or_Service: Other /Zte/Cricket prepaid wireless plan
Account_Number:
Other (requires explanation) I would like to have the codes to activate my gift cards.
January 15, 2018
Revdex.com
Online Complaint
Re: Ms.
Revdex.com Complaint ID: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In the complaint, Ms. states that she received the Cricket Wireless Reward Card but never received the codes from Cricket Wireless in order to use them. She states the Rewards Program is ending and she wants to make sure she receives the codes.
We reached out to Ms. and advised her that we needed the order number and her e-mail address in order to review her information. Upon receipt of her information, we forwarded the request to our research team for further review.
We found that she had already received the codes and explained to her that she needs to check her e-mail and her spam mail for the codes as we do show the codes were provided.
Effective Nov. 28, 2017, Cricket Rewards is no longer available to new Rewards participants, except for potential customers referred to Cricket as part of the Refer a Friend program. Rewards participants can redeem rewards up to Feb. 26, 2018, when the Rewards program will be terminated. More information can be found at ***
Chiquitta, Cricket manager, spoke with Ms. and thanked her for her communication. We trust that this explanation properly addresses her complaint.
Regards,
Cricket Wireless
Customer Corporate Relations
(The consumer indicated he/she DID NOT accept the response from the business.)
My rewards cards are on my phone in the redemption section of the the cricket app. They should have been able to determine that the cards have not been activated. I see no reason why they cannot give me the codes again. If in fact they were sent. I did not receive them. They should honor their agreement. I abided by their term and would like to be compensated.
It is hard to pick a complaint type: truth in advertising, customer service and failing to live up to the agreement are among the top!
I have been a customer of cricket since July 2017. My son, who is disabled and currently unemployed, but has a wife and child with whom he needs to maintain contact, has a phone that isn't working. I decided to take advantage of an advertised special on cricketwireless.com to get an apple iPhone se for him (the offer was for 99.99 for the phone when bringing over a new number, as we were). I had difficulty placing the order, and customer service was of no help, despite numerous calls (and every rep told me something different, including one who told me that all they did was take bill payments). Most of them were barely understandable, due to heavy accents of various types. I finally got the order placed online and it charged me $30 too much. I tried Customer service again, and was told that once I had a tracking number they could refund the money and also get the phone shipped directly to my son (in another state). He was supposed to call me the next day. Days went by with no phone call and no tracking number. Today when I checked on the order again, I was told that it had been cancelled! I called customer service again, and they told me that they could do nothing to assist. They said that I wouldn't be charged, but I have already been charged (on my credit card), and there has not been a refund.
Product_Or_Service: apple iphone se, 5G plan
Order_Number:
Finish the job I want my 100% disabled son (who has enough problems) to get his phone (the iphone SE) at the right price (99.99) and his account (the 5G data plan for $40 per month, with a $5 discount for autopay), with the transfer of his number. I don't know why I want to give cricket another chance, given how furious this process has made me, but if they will make it right, I won't cancel my service and make it my business to write reviews about them all over the internet. and fix your CSR team!!!
January 15, 2018
Revdex.com
Online Complaint
Re: ***
Complaint ID: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In the complaint, Ms. expresses her dissatisfaction with Cricket Wireless' Representatives' English language proficiency. She states that when she reaches a representative, the representative is unable to address her needs.
Ms. attempted to purchase an Apple iPhone for her disabled son and feels that Cricket has made it near impossible to complete the task. The representatives were not able to assist her in placing the order and the order was canceled without notification. She would like for Cricket to make it right and process the order for her son to be able to have Cricket Wireless service.
We understand that Ms. would like to speak with a Customer Care Representative whom she could communicate with effectively. Cricket Wireless encourages global diversity within our workforce and even though our agents may have accents different from ours we can attest to their professionalism and ability to help our customers with their needs. Cricket Wireless has other tools that can be used to assist with contacting a customer service representative. We encourage Ms. to try our chat services via her device or at www.cricketwireless.com. We value her feedback and can assure her that her concerns will be forwarded to the appropriate department for further development.
Cricket Wireless' website generated a high volume of traffic during our sale. Unfortunately, supplies are exhausted and this promotional price is no longer available and cannot be extended to Ms. at this time. *** provided Ms. an e-mail address and her telephone number in order for her to contact us if she has an escalation need in the future and with a special customized offer. We apologize to Ms. for any inconvenience or poor service she felt she received. Cricket strives to provide excellent service and we regret when that high standard is not met.
We thank Ms. for her communication and consider this complaint resolved.
Regards,
Cricket Wireless
Customer Corporate Relations
I purchased a Harmony LG cell phone from the Cricket dealership at ***, on 1/2/18. The battery loses it's charge halfway through the day and I called the dealership today to have the problem resolved. I was told that I would have to handle it directly with LG because they can't control what they get from the manufacturer. When I said I wanted to return the phone, I was told they "were not sure" what the return policy is and he would have to "discuss it with his brother-in-law," the store owner. I reminded them that I purchased this phone less than 1 week ago and he began raising his voice and not allowing me to speak. He told me he had customers in the store and asked for my number. Then he told me, "if I don't get back to you, keep calling here." When I continued speaking, he hung up. I called back and said that, if necessary, I would report it to the Revdex.com and he said, "ok" and hung up on me.
Product_Or_Service: LG /Harmony/Cricket Wireless
Account_Number:
Other (requires explanation) I want to return the phone for a FULL refund, including the case I purchased, because the screen protector he applied has bubbles that will not come out and the face of the phone is spotted. I am NOT purchasing another screen protector.
January 15, 2018
Revdex.com
Online Complaint
Complaint No: ***
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In this complaint, Ms. states she was unhappy about an experience she encountered at a Cricket Wireless store after purchasing a device she states is defective.
We attempted to contact Ms. on multiple occasions via phone January 10th, 12th and 15th with intent to amicably resolve her complaint, but were unsuccessful. For this reason, we are unable to provide a resolution to Ms.. If Ms. would like additional assistance she can contact *** at***
We value feedback and apologize for any inconvenience or poor service she felt she received.
Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
This issue has NOT been resolved and after speaking with the Cricket Corporate Rep, she is going to reach out to the store and discuss with them.
Ordered an LG Stylo along with a case on 3 January 2018. Received the phone two days later. The case, though on the packing slip, was not in the box. I've called Cricket several times to try to get the mistake corrected and each time I either receive the runaround or am hung up on. I have even visited the local cricket retailer only to be told they cannot help me. They charged me for the case that I do not have and refuse to refund my 19.99 or send me a new case.
Product_Or_Service: LG /Stylo/Basics
Account_Number:
Other (requires explanation) I would be happy to actually receive the case I ordered, but would accept a refund so I can purchase one locally.
January 16, 2018
Revdex.com
Online Complaint
Complaint No: ***
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by Ms.. In this complaint, Ms. states that she never received a phone case she ordered online on January 3, 2018. She requested that we either provide her with a refund, or reship the item.
Upon further research, we did verify that Ms. never received the item she had ordered online. We attempted to reach Ms. via telephone on January 10, 2017, to discuss her complaint, but was unsuccessful. Ms. notified us via email on January 11, 2017 that her issue was resolved, and new case was provided to her on January 9, 2017.
We apologized to Ms. for any inconvenience she may have felt. We thank Ms. for her communication and trust that this explanation properly addresses her complaint.
Regards,
Cricket Wireless, Customer Support
I purchased Samsung Galaxy S7 IMEI #X X X X X X X X X X X X X X X in May 2016 from Cricket Wireless. On May 25, 2016 I activated this device and used it until 12-25-17 when I replaced it with an Apple iPhone 7 that I purchased from Apple directly. I contacted Cricket on 1-5-18 requesting the device be unlocked so that I can resell the device that I purchased from Cricket for over $700 in May 2016. I was told the device had not been active on the account long enough, that it had to be active for at least 6 months. The device had been active for over 19 months. I was told that "the system" shows the device was activated 5-25-16 for 1 day and then again 12-25-17 for 1 day and therefore did not meet the 6 month requirement. Clearly this is an error, but even after speaking to a supervisor was told the system was correct, basically calling me a liar. Now, logically, let's think about this. Why would I buy a $700 phone from Cricket and activate it for 1 day in May 2016, then wait 19 months and activate it 1 more day on 12-25-17? I used this device and only this device on line XXX-XXX-XXXX, I don't care what the system says. If I did not, then I want refunded for 19 months of service I paid for and supposedly did not use. But, this is the device used and it qualifies to be unlocked. Cricket's system is in error and after 2+ years of loyal patronage to Cricket I am treated this way. This is wrong and Cricket knows it. Admit your system made a mistake and is wrong and unlock the phone device.
Product_Or_Service: Samsung /Samsung Galaxy S7/
Account_Number: XXX-XXX-XXXX
Other (requires explanation) The device to be unlocked so that I can resell it as unlocked. If the device will not be unlocked, then refund 19 months of service and fees that I paid for if you say I did not use the device. Simply unlock the device and provide the service I paid for. IF this is not done, I will close my account and take my loyalty somewhere else where my business is valued.
January 16, 2017
Revdex.com
Online Complaint
Complaint No: ***
Re:***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by***. In this complaint, Mr. states he purchased a Galaxy S7 from Cricket Wireless on 5/25/17 and used it until 12/25/17. Mr. requested the unlock code for the device and was denied. He was told he had not yet met the requirements eligible for the unlock code.
We attempted contact with Mr. on 1/16/2018. We spoke with his wife who was fully aware of the case. After research, we were able to provide Mr. with the unlock code. We provided Mrs. with the unlock code over the phone. Our direct number was also provided, should they have any questions in the future. Ms. was satisfied with the resolution. Our office hours are Monday-Friday, 9a-6p. If we are unable to answer, please leave a voicemail and we will respond accordingly.
We thank Mr. for his communication and we hope this response properly addressed his concerns.
Regards,
Cricket Wireless, Customer Support
The device was purchased May 2016, not 2017. However, Cricket did provide the unlock code and it has been applied. Should there be an issue in the future with the unlock code or device, we will contact Cricket. Did not receive an apology or anything relating to the issue or hassle unfortunately. Thank you.
I don't have coverage for the last eight months.I have made many failed attempts to resolve this with the company but their offshore employees don't speak English properly.
Account_Number:
Other (requires explanation) If they can't solve the issue then please issue a refund.
January 15, 2018
Revdex.com
Online Complaint
Complaint No: ***
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by Mr.. In this complaint, Mr., states he hasn't had coverage for the past 8 months and has had many failed attempts to resolve his issues with Cricket Wireless.
We attempted to contact Mr. on several occasions 1/10/18, 1/11/18 and 1/12/18 to gain a bit more information regarding his complaint with no success. We wanted to know if there was something we could assist him with, but we were unsuccessful in speaking with him. We have left several voicemail messages that included our contact information should Mr. chose to contact us and discuss the matter in greater detail.
We apologize for any inconvenience or poor service Mr. felt he received. Cricket strives to provide excellent service and we regret when that high standard is not met.
We thank Mr. for his communication and look forward to hearing from him should he decide to further addresses his concern.
Regards,
Cricket Wireless, Customer Support
On October 31st, I purchased a phone and signed up for service with the cricket retailer on West Genesee street in Syracuse. My total fee that day was $87.00. Initially their card reader wasn't working when I tried to pay this amount, but upon swiping it again it worked. When I got home and checked my bank account transactions, I noticed that $87 had been withdrawn from my account three times, one of which had been my purchase, and one of which had posted as having been refunded. However, the third $87 that was withdrawn, has yet to be refunded to this day. I contacted the store and reported this, and they informed me that they didn't know what happened, but they would have their accountant contact me. Two months later and still no word. In the mean time, I made this aware to my bank twice and followed up, but they have not been able to resolve this dispute either. On my receipt, they are listed as Cell phones for less, Inc. and have a number listed that is out of service.
Product_Or_Service: LG //60UNL
Account_Number:
Other (requires explanation) I would like $87 put back into my account.
January 9, 2018
Revdex.com
Online Complaint
Complaint No:***
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by***. In this complaint, Mr. states that when he activated his service at a Cricket Wireless location he was charged three times, and only one of the charges was reversed.
We contacted Mr. on January 8th, 2017, and requested that he send us a copy of his bank statement to investigate the duplicate charges. Mr. reviewed his own statement again, and noticed that the pending charge dropped off so he only incurred one charge. No action needed to be taken in regard to this complaint.
Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Mr. for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
I ordered a LG stylo 3 phone, a case, and also paid for the one month contract plan. I received only the case in the box.
Upon receiving the box on Dec 27, 2017, I only had the case in the box and no phone. I called Cricket customer service and upon telling them I did not receive my new phone, they instead completed my number transfer to my new phone which deactivated the only phone I had. They told me they could not correct their mistake. They also told me they would NOT send the new phone to me and instead indirectly telling me that it was UPS fault. They also would not refund me for the phone and service plan. So I was left with my current phone deactivated, no new phone and out $90. It was the absolute worse hour of my life on the phone with trying to get simply their help in receiving what I had ordered. I felt like they literally stole my money and I got only a deaf ear from them asking for correcting their mistake. I would HIGHLY recommend no one ever working with this business.
I would like to simply be refunded for the phone and the contract plan. I did receive only the case in the box so I do not need to be refunded for the case. It was such a terrible experience working with this business that I subscribed back to straight talk.
January 12, 2017
Revdex.com
Online Complaint
Complaint No: ***
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In this complaint, Ms. placed an online order for a device, case and for service. Once the package was delivered, the device was not included. Ms. never received the package. Ms. is requesting a refund for the device and unused service.
We attempted to contact Ms. but we were unsuccessful. We have initiated the refund request for the device and service. Once it is approved, funds will be refunded via credit card. We will update Ms. as we receive information. Should Ms. have any questions in the interim, please contact *** at***. If we are unable to answer, please leave a voicemail and we will respond accordingly.
We value Ms. feedback and apologize for any inconvenience or poor service she felt she received.
Cricket strives to provide excellent service and we regret when that high standard is not met. We thank Ms. for her communication and trust that this explanation properly addresses her concern.
Regards,
Cricket Wireless, Customer Support
On 12/29 I called to make a "bridge pay" payment which is a payment that extends your due date out 7 days. The representative told me I had a $3 credit and to extend it out for 7 days all I had to pay was $11.86, so I went ahead and paid $12. Paying that amount is supposed to keep my phone on for another 7 days and it gives me a 7 day extension to come up with the rest of my payment. On 12/30, I wake up and my phone is off. I can't make or receive calls it was like my phone was turned off. I called cricket wireless off of a different phone to see what the issue was. They told me they had a system error and their system cancelled my account and that it would take until the next day to fix it and get it turned back on. So I call back on 12/31 because my phone is still not on and that representative told me there was not even a ticket submitted to get my phone fixed..so he would submit a ticket and it would be the next day before it would be turned back on. At this point I am aggravated because the representative on 12/30 did not submit anything at all to get my phone fixed. So, I call back today 01/01 because my phone is STILL not on and I asked for a supervisor. The representative places me on hold for about 7 minutes to get a supervisor on the line and then someone picks up and hangs up on me. I call back..the representative that answers the phone says "he's calling back" and then goes on to answer the phone and greet me. I ask for a supervisor again..finally get one this time and she says that my account was cancelled due to non payment and to get it turned back on I would need to pay $48. I explained I had already paid my bridge payment to extend it out and that was all I needed to pay (I do this every month, I know how it works) Considering my bill is only $47 to begin with and she wanted me to pay $48 ON TOP of the $11.86 with a $3 credit I had already paid for THEIR system error not registering my bridge pay payment. Now I have to wait 3-5 business days for it to be fixed.
Product_Or_Service: Samsung /zte grand 4/
Account_Number:
Other (requires explanation) I would like them to pay my bill for this month for the fact that i was traveling for the holiday and was and still am without a phone since Friday and it will still be 3-5 business days before it is fixed and I need them to turn my phone back on immediatley since this is their system issue and their fault and I can not go that long without a phone...who can? what if an emergency happens and i need to call someone? what if an emergency happens and someone needs to contact me?
January 9, 2018
Revdex.com
Online Complaint
Complaint No:***
Re: ***
Dear Sir/Madam,
This correspondence is in reference to a complaint filed by ***. In this complaint, Mr. states he enrolled in Bridge Pay to extend his monthly payment for 7 days, and his service was disconnected the following day.
We have made several attempts to contact Mr. via phone and email January 4th, 5th and 8th to discuss this matter and were unsuccessful. We were unable to leave a voicemail due to Mr. not having one set up. We have provided him with our contact information via email. Should Mr. wish to discuss this matter further, he can contact *** at ***.
We value Mr. feedback and apologize for any inconvenience or poor service he felt he received.
Cricket strives to provide excellent service and we regret when that high standard is not met. We thank *** for his communication and trust that this explanation properly addresses his concern.
Regards,
Cricket Wireless, Customer Support
(The consumer indicated he/she ACCEPTED the response from the business.)