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Cross State Moving & Storage

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Cross State Moving & Storage Reviews (90)

I am in the Navy and had extenuating circumstances that forced me to use an outside moving company to move to W[redacted] State from M[redacted]. After I spoke with the representative and he asked me what I was shipping, he quoted me at $2,199.00 before tax. After the movers came and packed my belongings, the representative called me back and told me my shipment was "heavier than we expected and estimated." After this he sends me an updated invoice informing me that I now owe an additional $2,160.40. Keep in mind that they only packed half of my belongings and I packed the other half. The movers took my shipment from my house on the 12th of March. After my arrival to W[redacted], I had to call the Cross State Moving representative several times to find out why my shipment had not arrived yet. He proceeds to tell me there is "A 21 day window that they have to get there and will call you 24 hours before their arrival." My shipment was supposed to arrive between the 20th of March and the 10th of April. After the 9th of April came around, I, once again, called the representative who now tells me I have to pay another $500.00 on top of everything else so the truck can take the ferry onto the island. Not only was this unnecessary, but the ferry only costs $50.00 one-way for a moving truck. I was told if I didn't pay the additional $500.00, they would not give me my belongings. My shipment arrived on the 12th of April and not only did I not receive a 24-hour notice of my shipment, they showed up four hours after they told me they would be there. In retrospect, Cross State Moving turned out to be rude, disrespectful, a company of crooks, and completely disregarded customer service and satisfaction. If you need to move AT ALL, DO NOT USE CROSS STATE MOVING.

7/11/14
Dear [redacted]:This letter is a second response to the complaint of [redacted] which was submitted on 06/27/14 ID # [redacted]. We went through the contract once again, there was no extra charges that were not suppose to be charged on the day of the move. We charge by the hour, customer signed and agreed to all charges.We will be offering no refund to this customer, as he received the service that he paid for.RegardsThank You,Cross State Moving Management

8/14/14
Dear [redacted]:This letter is in response to the complaint of [redacted] which was submitted on 08/12/14 ID # [redacted]. [redacted], hired a professional moving company to perform his move. As a moving company, our responsibly is to get items from one location to the...

next without any damages (least possible). To answer his complaints, yes, we do have to disassemble furniture in order for them to be moved and take out of an apartment, especially an elevator building with narrow doors. Yes, we do have to protect the furniture, so they don’t damage any walls or damaging the furniture themselves while moved in tight spaces. Yes, the workers are human, and do have to use the facilities over an 8 hour period which the move took. Yes, we do charge a 3% processing fee to use a Credit card transaction. Yes, the guys may have made small talk with the owner, as they are trained to be cordial and may have asked if he spoke Spanish as small talk.In regards to the claim, that he received different quotes, yes our prices also depend on availability and is due to supply and demand, if he had called us to receive a quote and did not book the quote, and at a later date, called back to secure a spot than it would depend on that availability.
Lastly, we come to the customer, with our blankets all folded up, once we use a blanket, than it is folded up, just like it came on the truck before we start the job. Also, if the time ran out and the customer does not want us to finish assembly of the furniture, than we will not do it, as we charge by the hour.Thank You,Cross State Moving Managemen

7/17/14
Dear [redacted]:This letter is in response to the complaint of [redacted] which was submitted on 7/17/14 ID # [redacted]. This was a local move which we charge by the hour. The minimum charge for this move is 4hours of labor and a travel time fee of one hour, each additional...

hours are charged at the hourly rate of $139/hr. The movers are hard workers and are professional movers and they do have to be careful with the items moved, so no damages occur (so she will not have something else to complain about...), the customer knew that this is for 4 hours and that additional hours are charged at the regular hourly rate. Tapes are used to secure blankets which are used to secure the wooden items that the customer is moving, again, so no damage occurs to the items. She did sign the material price list before and knew that we charge additionally for any materials used during the move. The policy of the company is to receive payment before unloading the truck and her refusal to pay for the service, as to our policy is to take it to the warehouse until payment is received (this is a business, and just because you don’t feel like paying for something doesn’t give you the right not to pay for services performed. We will not offer this customer any credit, as she was charged correctly by the crew.Thank You, Cross State Moving Management

September 27, 2014
This letter is in response to the complaint of [redacted] which was submitted on 09/18/14 ID # [redacted]. We apologize that [redacted] did not have a good experience with our crew. We are a professional moving company, and we offer a liability protection with every...

move. It is our policy that delicate or fragile items be properly packed or wrapped before it goes on the truck. This is explained to the customer by phone on booking, by email with the order of service, and before performing the move. Our local moves are based on an hourly rate. We do have a minimum of 3 hours labor and a one-time truck fuel/travel time fee, any additional hours are charged at the regular hourly rate. The order of service, again explains this, by no means was this a FLAT RATE or binding quote, it is based on an hourly rate. After looking at the contract, the client was charged correctly for the hours the move took in actuality. Yes, many of our movers are from Hispanic decent, and they do speak Spanish to each other at times on the job, something very normal. As to her accusations that the movers were over friendly, that will be brought up with the crew leader who performed the job. We collect payment before offloading any items, this is company policy and was not something out of the ordinary, most moving companies collect payment prior to unloading. We will time offer [redacted], a $100 voucher to use towards her next move with Cross State Moving.RegardsManagement

7/10/14
Dear [redacted]:This letter is a second response to the complaint of [redacted] which was submitted on 06/27/14 ID # [redacted]. Again, we do charge by cubic feet (space it takes up on the truck) or weight. We cannot be exact until the items arrive at the facility to be weight or measured and customer knew and understood this information. The customers inventory which was provided, was much less than the inventory we picked up thus, the difference in the price. regardsThank You,Cross State Moving Management

9/27/14
CrossState Moving and Storage is in receipt of your letters dated 8/18/14 in regards to a consumer claim that was made by the above-identified client, [redacted], regarding a move that was carried out by cross state moving.We have discussed that issue that you raised with the 1st point in regards to Armando being friendly and overly courteous as you put it, not much else we can do in that regard.As to the second point, again, the movers have to protect the furniture before loading them onto the truck. They were standing around the truck because this is where they load the items; the movers have to stack the truck properly.We are offering you a $100 credit to use towards your next move with Cross State MovingSincerely,Cross State Moving

12/19/14
Dear [redacted]:This letter is in response to the complaint of [redacted]. We did review the contract and it seems there is an error in the CC slip that was charged. We will be refunding the credit card for the amount of $53.12($392.5-$339.38) and they should see it...

on there credit card ending in #3316 within 3-7 business days. In response to the claim that an items was damaged, unfortunately, we have no records of any email that were sent after searching our email data base. If there is an item damaged than they would have to file a claim and we will email them the form to do so as they do have a liability coverage with the move of $.60 cents/per pound per item should the claims department approve.Thank You,Cross State Moving Management

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I have filed a claim complete with photos and estimates of the damages and cost to repair missing items.  This company employs  bait and switch techniques p.lus intimidation.  I adhered to their procedures to no avail,  and have made every attempt to resolve this matter in an amicable manner.  They are business bullies in which the public , particularly women, shoulld be warned against engaging in business dealings.
Regards,
[redacted]

9/8/14To Whom it May Concern:CrossState Moving and Storage is in receipt of your letters dated 8/18/14 in regards to a consumer claim that was made by the above-identified client, [redacted], regarding a move that was carried out by cross State moving.The movers have to be...

friendly and courteous to our clients. Maybe the customer misinterpreted his intentions and we apologize for that none the less. We charge by the hour and as a professional moving company, have to make sure that items are secured before going on to the truck. We have a minimum which we charge, after that minimum is passed, additional hours are charged at the agreed regular rate that we provided the customer. It is not our company's issue to pay for charges the building charges the person who is moving out. We also do not guarantee, that the move will take a certain amount as each move is different and we cannot possible know how long a move will take. This is why a minimum is charged, and additional hours are charged as needed. We will not refund anything at this time, as the charges on the contract are what the foreman and the crew spent at the location to complete the move.Sincerely,Cross State Moving

April 17, 2014
To Whom It May Concern:CrossState Moving and Storage is in receipt of your letters dated 3/31/14, in regards to a consumer claim that was made by the above-identified client, regarding a move that was carried out for the customer.Cross State moving and Storage...

carried out the move according to the estimate/order for service that was provided. For local moves, we do charge based on an hourly rate and we have a travel time fee that we charge to get to the customer's location and back to our office. The packing supplies are not included in the quote and are an additional cost to the final hours worked by the crew. She was informed on these charges and had signed the packing material list on the day of the move. This info is also told verbally when the job is booked as well as on the email and the order of service the customer reads and signs respectfully. The [redacted], was specifically for a two men team, and this is what she received according to the terms and conditions of the coupon she purchased. We cannot alter the coupon in any way. She also received this information by email and knew that we charge based on an hourly rate. The "estimate" she refers too, was the coupon purchase, which specifically is for two hours of move time with two movers. It also states what the hourly rate will be after these two freefwith the coupon ) are charged at the regular hourly rate.Sincerely,Cross State Moving

7/10/14
Dear [redacted]: Second Response:This letter is in a second response to the complaint of [redacted] which was submitted on 07/07/14 ID # [redacted]. This is not the first or second response to her claim to the Revdex.com it should be noted. Again, if she needs to file a claim, for any missing or damaged items, she will need to contact our office and get a claim form filled and sent to our office. -Thank You,Cross State Moving Management

05/08/15
Dear [redacted]:This letter is in response to the complaint of [redacted]. This was a Long Distance move which is charged based on inventory provided by the customer. The final price of the move is based on the actual inventory and space used on the truck. The customer...

had more space than he was quoted at the time of the move. He had every opportunity to refuse the service at the time of the actual move. The customer agreed and signed an addendum at the pickup that gave the new pricing according the new and actual inventory and space that was taken on the truck by the movers. According to our contract, the delivery window for items going to MN is between 1-21 business days from the date the customer is ready for delivery which was informed to him prior on the phone and via email as well as on the order of service that he received and signed on the day of the move. Non-the less the customer received a $100 discount for any miscommunication he may have had with the sales person while making his reservation and he has received all items in MN as of this letter. We will issue no other refunds to this customer.Thank You,Cross State Moving Management

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I did submit a claim within the time frame and it was rejected.   I had problems with the claims website and contacted the company numerous times, bit never recieved any assistance.  Filing a claim with the Revdex.com is new to meRegards,
[redacted]

7/10/14
Dear [redacted]:This letter is in response to the complaint of [redacted] which was submitted on 06/27/14 ID # [redacted]. This was a long distance move which is based on the weight/space that the customer's household items give the inventory to our sales team....

The final inventory that was given to the team was 18 items, 63 pieces. The inventory was taken and revised several times. Upon arriving to the customer’s home to load the items we found that the inventory was not correct, we did do a revised estimate and the Forman did advise her that the amount of inventory is very different that the one which was provided. The final inventory that the crew loaded was 138 items, much more than the one provided to our company. The Forman also informed that, the estimated cost would be the 900 cf but we would not know for sure until the items make it to the warehouse where it is unloaded and put into crates to measure the exact space of the job. This information is also on the contract that she signed and was provided before and after the move. It is not our error that caused the price change but the inventory which was provided by the customer. As for the claim that the items would arrive in 7-10 is not true. The contract calls for delivery time frames depending on the distance that the customer is traveling, in her case, above 1501 mile as they are moving coast to coast from PA to WA. The contract calls for 3-21 business days from the date that the customer is ready for delivery which she had noted on the paperwork as 6/27/14. She needs to give the company time to process the shipment and send the items to be delivered in WA. We have decided to give her $150 credit towards the cost of the move as she still has a balance that is due at delivery should she consider this case closed because of the misunderstanding between her and the company/company employees.The company is at no fault, however, we do apologize for any miscommunicationbetween her and our company. We are working diligently to get the shipment to WA as we do know that an elderly person is waiting for these items.Thank You,Cross State Moving Management

8/14/14Dear [redacted]:This letter is in response to the complaint of [redacted] which was submitted on 09/02/14 ID # [redacted], hired a professional moving company to perform her move. As a moving company, our responsibly...

is to get items from one location to the next without any damages (least possible). Most of the information she wrote is a lie and we will not even respond to most of these accusations. We charge by the hour and she was the one who purchased or wanted a two hour move for her 1 bedroom apartment with a two men crew. Everything is explained on the phone on booking, is also on the order of service that she received prior to the move, explained on the day of the move before any work start. SHE COMPLAINS THAT EVERYTHING WAS TAKING IN THE APT AND NOT FIXED THE WAY IT SHOULD HAVE WHEN SHE WAS RUSHING THE MOVERS TOGET EVERYTHING DONE.....IS IT REALLY POSSIBLE TO MOVE A 1 BEDROOM APT IN TWO HOURS WITH AN ELEVATOR ON ONE SIDE AND STEPS ON THE OTHER BUILDING, WE TOLD HER NO!!!! !BUT SHE INSITED IT CAN BE DONE!!!!!!!! UNBELIEVEABLE....THAN SHE HAS THE AUDACITIY TO WRITE THIS LETTER FULL OF LIES!!!!!!!! !AMAZING!!!!!!....THE MOVERS GOT TO THE SECOND DESTINATINO AND WAITED FOR HER FOR ABOUT 20 MINUTES AS WELL BECAUSE SHE WAS RUNNING LATE....... She did request a third mover at the time of the move, and it is 39/hr, not 39. We regret that the movers felt bad for her that she moved all of this stuff to this box, that she calls an apartment, even after they finished unloading the truck and helped her rearrange furniture on their own time, and still she has no decency as to bash our company and lie about the service she received. NO RREFUND WILL BE GIVEN TO THIS PERSON!!!!!!!!!!!! AND PLEASE DO NOT CONTACT OUR COMPANY ANYMORE!!!!!!!!!!WE RATHER BE OUT OF BUISSESS THAT DEAL WITH PEOPLE OF YOUR STANDARD!!!!!!!!Thank You,Cross State Moving Management

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:Once again the business is misrepresenting. (1) this is my first complaint to the Revdex.com and the advisement of my credit card company; (2) At the direction of Cross State I submitted a claim for the missing piece of furniture and damaged counter top with photos (of which  the company was notified immediately, along with the other issues); (3) there was a substantial time lag between when the furniture was picked up and when it was delivered.  A time lag for which I was charged.   
Let me reiterate that I have been seeking remedy regarding this matter for a year.  This company used intimidation and misleading advertising to extort funds.
Regards,
[redacted]

My daughter and son in law used this company to move from Lynchburg, VA to Sorrento, LA. They gave them one price to do the move. She kept in constant contact with with them right up until the night before they were suppose to leave and head to LA. They called them the night before to tell her that the price would be higher then what was originally given to them. They went ahead and used them cause there was no time to find anyone else. They asked our son in law when they would like they stuff to be delivered by and he told them by the 29th. This move was done last month. They didn't receive they stuff until Nov 7th. Thankfully she had packed her kitchen stuff to take with them in their vehicle so they didn't have to live out of a hotel for 2 weeks. When they did receive their stuff alot of their totes were broken. They looked like they just through them around. Apparently they took their stuff and offloaded it in their warehouse instead of directly taking it to their destination. All of her dishes were broken except for 1 small plate and one cup. Now when I packed them up for her when they were moving from Kentucky to Va not one of them got broke. They took my Grandsons bed completely apart and they didn't know how to put it back together. My son in law ended up putting it back together. When she made a complaint to the company about all the broken items their response was they weren't responsible for it cause they did not pack it and she did. I think its a bunch of b[redacted] We would not refer this company to anyone.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
Thank you for your reply.  I am rejecting this response because based on your explanation for the drop off, the job hours should be 3 hours, rather than the billed 4 job hours (see attached bill).  The bill shows that the crew spent less than 2 hours at the location dropping off the goods (arrive 11:40am and depart 1:30pm).  2 hours on location + 1 hour loading at warehouse = 3 job hours.  The terms of the estimates (attached) state that loading/unloading is billed into the estimate, rather than a separate line-item charge (as I was charged on the drop-off).  I still request a refund of $159 for the 1 hour job time that was overcharged for the drop off and outside the terms of the agreed upon drop-off contract.  Any claim that I "agreed" to adding a separate charge for loading at the warehouse is void, as your business presented a new bill while holding my household goods under threat of abandonment/further charges.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
The statement made in the response are false and in addition to this complaint the moving company has lost items that they packed and up and were responsible for delivering to me as well as damaged some of my items and I have had to throw things away that can't be salvaged. It's apparent Cross State Moving doesn't care about their reputation or business as they have 27 other Revdex.com complaints against them. 
Regards,
[redacted]

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Description: Movers, Movers - International

Address: 1484 Military Tpke, Plattsburgh, New York, United States, 12901

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