Cross State Moving & Storage

Review: Absolutely miserable experience. Made the mistake of buying a two hour [redacted] to move. They're great with the sell and the follow-up...and that's where service ends. They scheduled me for pickup between 2 and 4. They showed up at 6:30, blamed traffic and said they didn't have a gps or phone. What kind of movers in DC area don't have a [redacted]?! It took them six hours to load, drive 6 miles, and unload my 500 square foot apartment! Movers were slow and over-taped, removed legs on furniture, and insisted on doing things "their way". I called the dispatch guy repeatedly and he didn't even offer an apology. He was repeatedly rude to me and my wife on the phone, and backed out on giving us a discount.

We ended up paying $850 on a [redacted] that was originally $125. No invoice from the dispatch, with drivers who spoke literally no English trying to bill us....highway robbery. I was told that I would get one hour free because of the gross negligence on the part of the movers, but was never given a discount. They ran our credit card and it was rejected because the dispatch ENTERED THE WRONG EXPIRATION DATE THREE TIMES, which triggered a fraud alert.

This group exudes incompetence.Desired Settlement: We paid for two hours of moving at $150 with [redacted]. The total cost somehow came to $850. We would like the business owner/dispatch to honor his discount of 4 hours of moving and refund us $300. The service and experience working with this company was completely unacceptable.

Business

Response:

7/11/14Dear [redacted]:This letter is in response to the complaint of [redacted] which was submitted on 06/27/14 ID # [redacted] hired a professional moving company to move his items locally. He came to a marketing coupon that we had on [redacted] that specifies the cost and the number of hours, number of crew members, allotted for this coupon. Upon reservation, and on the estimate, we stress that we work on an hourly rate and charge according to the final number of hours the job will take. He is complaining that the crew wrapped his furniture and took apart delicate furniture legs, so they will not get damaged on the truck (if we didn’t, and the items were damaged, than we would be hearing a complaint about damages perhaps). A moving company has a liability to make sure that items are protected so they arrive at the same shape they are in once being picked up. We apologize for any miscommunication he may have had with the company, however, for Someone who is putting down people because they speak nor read any English, he is not doing so well, as everything was explained on the contract he signed as well.We will be offering no refund to this customer, as he received the service that he paid for.RegardsThank You,Cross State Moving Management

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Review: [redacted]I am rejecting this response because:

The reason for my complaint-that hours were overcharged and time was unnecessarily spent knowing the rate of service-was not addressed at all by the company.

I am asking for a partial refund on services that were erroneously and egregiously overcharged. I will follow this matter with civil suit if not resolved through this means. Regards,[redacted]

Business

Response:

7/11/14 Dear [redacted]:This letter is a second response to the complaint of [redacted] which was submitted on 06/27/14 ID # [redacted]. We went through the contract once again, there was no extra charges that were not suppose to be charged on the day of the move. We charge by the hour, customer signed and agreed to all charges.We will be offering no refund to this customer, as he received the service that he paid for.RegardsThank You,Cross State Moving Management

As with previous complaints. This company doubles the price AFTER they have your stuff in a truck and refuses to unload the truck UNTIL after you pay them. Under NO circumstances should you use this company.

Review: All I wanted was a simple move from my small 1 BR apartment to a house we bought in the same city, about 2 miles away. Although the actual movers themselves seemed to a good job packing (we packed some stuff ourselves beforehand), loading and 2 weeks later unloading (different crew), I cannot recommend this company to anyone due to their deceptive and borderline extortive practices.

The company was very prompt in providing an estimate that outlined that 3 hours was the minimum work, that travel time was an extra hour fee, and that packaging materials were not included in this estimate and were an extra fee. The estimate also said that "loading and unloading" were included in the estimate and that "labor time starts when we arrive at pick up location. Time finishes when we are done working at destination." Although I knew to expect paying extra for the boxes they provided, the price was excessive--, e.g., $50 for packing tape. Then after they've loaded the truck, they bring you a bill will all these extra fees and labor costs. When I called the representative and explained my dismay to a 3 hour job + 1 hr travel time (again, given up front in the estimate) turned into being billed for 5.5 hours, he explained that the 1.5 hours is "implicit" in moving quotes. When I pointed out that the quote includes "loading and unloading," and I would be happy to pay the original quoted estimate since I didn't use any additional labor, he repeated the same thing and then threatened to unload the goods or take them to a 3rd party storage facility (it was 7pm) at this point. With the threat of having my household goods abandoned on the street, I said ok, and then please give me a detailed estimate of when it will be dropped off.

Fast forward 2 weeks to delivery at the house. I have my estimate in hand and understand the process: 3 hours minimum labor plus the travel fee. So then the truck shows up 2.5 hours late, with a different estimate in hand, with an added "loading labor cost" charge. The company demanded that we settle these additional costs while they had my goods at their mercy. So I called the same representative, and explained my dismay again. This time I explained that he prepared the estimate for the delivery that did not include this charge (he created all the estimates), he explained that it was his mistake but that he wouldn't waive the additional charge. I said I'm sorry that he made a mistake, but I was happy to pay the original delivery estimate. He explained that the crew had loaded the truck and it took an hour, I said I understand but that is included in the 3 hours, not a separate charge (the crew spent less than 2 hours on site unloading). He then became rude and unprofessional saying I seem to have "understanding" problems and maybe it extends to life in general. I said that the words on your estimates matter, and you can't show up on someone's doorstep with new charges to correct your company's "error."

They then stated I had no choice but to accept the additional charge.Desired Settlement: A refund to my credit card of $245.66 for unauthorized charges from the pick-up and refund to my debit card of $159 for unauthorized charges for delivery.

Business

Response:

7/10/14Dear [redacted]:This letter is in response to the complaint of [redacted] which was submitted on 07/01/14 ID # [redacted]. He is claiming that he should not be charged for additional hours of loading and unloading his items in our warehouse. This was explained to him on the day he made his reservation as well as on the contract that we charge for the hours that we work. The customer decided to take advantage of our one month free storage policy as their apartment was not ready on the day of the move out date. Actually, its rather common sense at this point, if he was to take it to his storage, since he already acknowledged and understood the way we charge (by the hour) than if he was to take it to his storage facility (public storage) he would be charged for our crew unloading the items at the facility, as well as for his second move, with loading the items on the truck from that facility. We do have a minimum, 3 hours labor time and a minimum 1 hour truck/travel/fuel fee that we charge...the only additional charge which was mistakenly not put on the move out was the 1 hour it took the crew to load the truck from our facility. Yes, this was done in error, but was told to the customer on the day of the move, not after the move completed. And just because there was an error in the move out paperwork that was initially sent to him, does not mean that he should not PAY for that time and service he was provided. We hope to learn from every move and every customer. The service was provided to the customer, no refunds will be issued.Cross State Moving Management

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

Thank you for your reply. I am rejecting this response because based on your explanation for the drop off, the job hours should be 3 hours, rather than the billed 4 job hours (see attached bill). The bill shows that the crew spent less than 2 hours at the location dropping off the goods (arrive 11:40am and depart 1:30pm). 2 hours on location + 1 hour loading at warehouse = 3 job hours. The terms of the estimates (attached) state that loading/unloading is billed into the estimate, rather than a separate line-item charge (as I was charged on the drop-off). I still request a refund of $159 for the 1 hour job time that was overcharged for the drop off and outside the terms of the agreed upon drop-off contract. Any claim that I "agreed" to adding a separate charge for loading at the warehouse is void, as your business presented a new bill while holding my household goods under threat of abandonment/further charges.

Regards,

This is the worst company I have ever dealt with. I am not someone to leave a review but I have never felt so vulnerable and screwed over in any transaction. I moved from DC to Austin, TX. I called the company before my move and told them every item I had to send to Austin. I was quoted 1,200 dollars. When they came to pick it up they were 7 hours late. Yes 7 hours. They had said the truck broke. Because they were so late they were very rushed to get the items. Please note that I paid for the service for them to pack up my items as well... I actually packed my own stuff so they had a much easier job then intended. They got to my place and said my couch alone would be the 1200 dollars to take to Dallas. 1200 for my couch? Then they refused to take most my items because they said they were tired and had a long day. Meanwhile, the workers were speaking in Spanish about me the whole time. Little did they know I'm fluent in Spanish. I ended up having to beg them to put my items on the truck. In fact I had to put the items on the truck myself. They also decided to stop putting tags on my items near the end.... The result: my most expensive and favorite painting never made it to Austin.
Once my stuff was on the truck they told me it would cost another thousand dollars. What choice did I have? I had to be out of my apartment by that day. They were hours late and I had no choice. I already had to pay them 1000 (in cash meantime because they won't accept cash.... This was weird but I had no choice). It was the most terrible experience.
I called to speak to customer service and their customer service is nonexistent. This place is literally a scam. There is no one to speak to and once they have your items they don't give a [redacted] about you because they know they have your stuff and what the h[redacted] are you going to do.
Then let's talk about once I got to Austin. They would never update me when my stuff was coming. I would call them and they would say "we don't know--sorry we don't call and update until the movers are in your area. Well I work a job and getting a random call as to when they are coming with not even a general idea is not feasible. Meanwhile they call to tell me they are in the area and should be at my place the next morning. Note this is two weeks after my noted move in date and I was sleeping on a blow up mattress. I took work off and they did not end up showing up due to "truck issues" and "an angry customer who was cursing them out". First of all, the fact that they told me this is completely unprofessional. Don't get me wrong--- I totally understand why the person was so frustrated and mad.
I had to take the next day of work. They come four hours late the next day. Upon arriving at my apartment the guy says that his truck is too big to fit into my apartment complex. I had got the word and pre-approval from my apartment complex prior to this 18 wheeler coming. My building staff had told me that it is common for 18 wheelers in our complex.
Now that the truck driver said his truck is too big to fit into the complex, he gave me two options....
I could pay another 500 dollars in addition to the 1300 dollars cash I had to pay upon delivery so they could transfer my stuff to a smaller truck OR they could drop my stuff at Home Depot and I could go myself and pack it into a uhaul and move myself. Now-- I'm a single 25 year old female with health issues (hence the reason I paid for the movers to take the physical stress off myself) so I had no choice but to pay the additional 500 bucks.
Now I ended up paying around 3000 for a quoted 1200 dollar job.
I have called to ask for my missing art pieces and they said I had to send in a claims form. They sent me the paperwork after I called them multiple times. I filled in the forms and scanned them back to them. They make everything as difficult as possible and they tell me it can only be sent by mail. So I did it. 5 weeks later no response. I call and call them and they say they can only tell me the status via snail mail. Long story short they basically were like "screw you" when they said I could claim for $12.00 for my large 400 dollar painting. It's literally an insult. I just want my piece of art.
Anyways I could go on and on about this terrible company.
NEVER USE THEM. I actually had seen poor reviews before using them so I admit it is my fault that I still used them. I asked them about their poor reviews prior to using them and they explained that it was due to their groupon and a misunderstanding and that the issues only applied to their local moves. Ya right!!
Again NEVER USE THIS COMPANY. It is such a terrible feeling to be so scammed and vulnerable.

I made a huge mistake & didn't do my research before buying a groupon. FYI- this company has an "F" on Revdex.com and it's for reason, to make a very long story short, I purchased. Groupon. Right from the get go, I was charged $130 for "travel time". On the day of the move, I requested the movers to come early. Not only did they not come early, but they were late. In addition. No one called me! When I called I talked to Ashley & she was extremely rude and offered nO apology, we were basically told that things like this happen all the time an we were asked if we would like to reschedule ? After not showing up & being hours late, we were forced to find another moving company the last minute.
Moving is stressful enough, but dealing with this company was horrible . Do your self a favor & don't use them!

Review: During our move on 8/3/14 the movers we hired took an excessive, exorbitant amount of time. There were so many tactics (listed below) we felt the movers used to spend valuable amounts of time, especially for a move within one mile over to the new location. I was quoted a minimum of 3hours plus 1hour of travel time. We were charged for 8hours. This was in addition to other factors that made us feel like we were being taken advantage of (also listed below).

- Slow moving tricks: push elevator up then down at same time to slow things down; unscrewing/taking apart all furniture – even those that didn’t need to be (e.g., kitchen table); multiple bathroom breaks; over wrapping everything – many items that didn’t need wrapping for an around the corner move; over tapping everything (they may have went through 5-10 packets of 6-8 rolls each of packing tape

- We repeatedly asked how long would the moving of stuff take, and could they move faster because loading dock was reserved for a specific time at new location

- Called the owner/supervisor who didn’t call me back, so one of the guys called - I told the supervisor the situation he stated this is what I told you and there’s nothing you can do. I stated I would seek legal action since he was not willing to work with me – he said he'd take my stuff to his storage facility and I’d have to pay for it to be there and then pay to move it back to our new place

- The movers asked if we could speak Spanish, probably to see if we would understand the inside jokes/secrets told

- They made many references to either “they have a lot of money” or “this is going to cost a lot of money”

- They asked toward the beginning our payment method. We feel like when we said we'd pay in cash at they took even more time to move. Since they took so much time, had to pay on a credit card, which was an additional 3% charge.

- After we called the owner/supervisor they started moving quicker at the new place.

- Made me take off tape from moving pads and fold them, and we decided to move our own boxes to move faster

- For as much tape & blankets they put on the items to begin with, they actually took all the tape off and folded the blankets in the middle of the move. I've never had movers use the "move time" to fold blankets.

- Price changed. When wife initial called $165, when I called the next week it had gone up, and the move day price was more than the deal price

- We were required to sign much of the paper work before getting started.

- First time I've ever had to pay movers before the job was done.

- Worst part is that since they had spent so much time on the move they didn’t put anything back together or arrange the furniture – we just asked them to put the stuff down in the middle of the living room or bedroom once they got in.Desired Settlement: We do not seek a full refund. We request a partial refund for the extra time we felt was unreasonably taken during the move. Approximately $475.

Business

Response:

8/14/14Dear [redacted]:This letter is in response to the complaint of [redacted] which was submitted on 08/12/14 ID # [redacted], hired a professional moving company to perform his move. As a moving company, our responsibly is to get items from one location to the next without any damages (least possible). To answer his complaints, yes, we do have to disassemble furniture in order for them to be moved and take out of an apartment, especially an elevator building with narrow doors. Yes, we do have to protect the furniture, so they don’t damage any walls or damaging the furniture themselves while moved in tight spaces. Yes, the workers are human, and do have to use the facilities over an 8 hour period which the move took. Yes, we do charge a 3% processing fee to use a Credit card transaction. Yes, the guys may have made small talk with the owner, as they are trained to be cordial and may have asked if he spoke Spanish as small talk.In regards to the claim, that he received different quotes, yes our prices also depend on availability and is due to supply and demand, if he had called us to receive a quote and did not book the quote, and at a later date, called back to secure a spot than it would depend on that availability.Lastly, we come to the customer, with our blankets all folded up, once we use a blanket, than it is folded up, just like it came on the truck before we start the job. Also, if the time ran out and the customer does not want us to finish assembly of the furniture, than we will not do it, as we charge by the hour.Thank You,Cross State Moving Managemen

Consumer

Response:

To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: Cross State moving damaged furniture during my move. In their contract they provide all moving blankets and materials to wrap up expensive items or wood furniture in order to protect them during transit and/or moving. I asked them to wrap up all the wood furniture for the move. When I went downstairs to assist one of the movers with what to move, several wood pieces of furniture were loaded into the truck without being wrapped at all. During the move, some of the pieces of furniture were damaged. It just so happens that these pieces of furniture were NOT wrapped up with blankets. As soon as we noticed the damage to the wood, we told them and we took pictures. Once the damage was spotted, the movers immediately stopped working and demanded full payment for the moving services and "estimated" that it would take another 3 hours to unload. They sat there for 45 minutes while we spoke to their customer service/manager/receptionist and he explained that everything could be taken care of if we file a claim.

As more things were being unloaded, we noticed that more items were damaged and not wrapped up either. We even noticed that they tried to glue a drawer back together and wrapped it up while they moved it upstairs so we wouldn't notice. Once we did notice, we asked them why there was glue all over the drawer and they said that's how it came.

When we spoke to the same person on the phone at Cross State movers about our claim, he said that we asked the movers not to wrap our furniture and that it was our fault and that "people lie when their furniture is already damaged." The movers even wrote on the receipt AFTER we signed it, "Customer did not want to be raped." Yes, that is a misspelling that the movers wrote on the receipt after we signed it. The Cross State movers office said that we signed it and therefor we asked not to have our furniture wraped, even though it was free.

We actually paid extra on our invoice to have our furniture wrapped which completely contradicts their claim that we didn't want our furniture wrapped. We filed a claim and have heard nothing back from Cross State Movers. This was over nearly two months ago as well. I've followed up with emails and haven't heard a word.

When speaking over the phone about their insurance, they said they are "Fully insured for everything we move." Turns out "fully insured" means they pay pennies on the dollar for each pound the furniture weighs that is damaged. For a entertainment unit that was a few thousand dollars, they would only refund under $50 dollars. We still haven't even seen that. Or a reply from them.Desired Settlement: Even if we received a full refund of the move, it wouldn't cover the damages they did to our furniture.

I would like a full refund for the move as they were dishonest, called me a liar on the phone, and have not been responsive to us at all.

I would at least like them to honor the claim we sent them.

Business

Response:

Monday, November 04, 2013

Dear **. [redacted]:

This letter is in response to the complaint of [redacted] which was submitted on 09/20/13 ID # [redacted]. He is claiming that he sent us a claim and we did not initiate the claim. Our claim agent, [redacted].org has not received such a claim. NO WHERE IN THE CONTRACT DOES IT SAY THAT WE FULLY INSURE YOUR MOVE. We do provide basic liability coverage for moves which is $.60 per pound per item. If the client wishes, he can purchase additional coverage from a third party to cover any damages that may occour if the liability coverage that we provide is not enough. In regards to the statement that we provide blankets and moving pads for NON-FRAGILE WOODEN FURNITURE is correct. However, packing materials such as tape, bubble wrap, shrink wrap is not provided. Unlimited blankets are provided for the wooden furniture that is all that we provide. If tape is needed to hold these blankets on the furniture, customer should provide his/her own tape. This particular customer did not want to wrap any furniture to save on TIME and MONEY after the movers repeatedly told him that the items may get damaged without wrapping them properly, and as he states, it is also written on the contract itself.

We hope to learn from every move and every customer. The service was provided to the customer, no refunds will be issued. He cannot file a claim either as he requested to move his furniture without letting the movers do their job properly(which nullifies any claim against our company’s responsibility for any damages that may occur).

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: In my receipt I paid extra for tape, bubble wrap, and packaging materials, which is on a contract that the previous replier has lied about. I asked that all wood be wrapped up with the free blankets provided. The person who responded to the Revdex.com complaint was not on side, nor involved in any of the transactions when we immediately called upon discovering the damage. The movers blatantly lied and claimed I asked not to have anything wrapped even though I spend nearly $56 on tape and bubble wrap.

Review: I contracted Cross State Moving, LLC for the move of my one bedroom apartment in the DMV to my new one bedroom in Washington, DC . After asking what items I had, the customers service representative advised that the two man, two hour move (listed as $129 including truck) I had called to inquire about should suffice given, but that I could add an extra man for $39. I had initially seen the advertisement on [redacted]) and it is worth that they also advertised a two man, four hour move (listed as $259 including) which I declined given the representative's recommendation. I was told that all travel was included in the cost of the truck and would not count towards the hours allotted for the move – the move would begin once they started to physically move my items, not include travel, and end when done. The move was scheduled for 8/31 at 8 AM.

Upon arriving at my apartment and parking the truck I showed the man who appeared to be in charge (Alex R[redacted]) the doors they would be loading through and how to hold the elevator for load and unload. The three men, Alex and two others then came into my unit and Alex asked me to sign some paperwork and told the other two to go down to the truck to get dollies and supplies. Alex at that point said it may take longer than two hours for the move and asked if I would like to add the additional man for $39. Wanting to make the most efficient use of my time with the company, I agreed to add the extra mover for $39 (I was not told this was $39/hour). At that point, I noticed that Alex had recorded the start time as 8.43 AM, however by the time the paperwork was filled out and the move actually started, the move did not actually begin until around 9.15 AM. When I pointed this out to him, he said it was their policy to begin the time as soon as they arrived on site. After telling him this is not what I was told when I scheduled, to no response, I told him I would follow-up with customer service.

Alex then proceeded to review the numerous incremental costs: to cover any of my furniture with blankets, to wrap my lamps, pictures, and television . . .there was an additional charge for everything. I then told Alex that I would move my television, lamps, and pictures myself in an effort to avoid as much of the mark-up as possible.

At this point, I noticed a lot of lag time with the movers. They were frequently standing around and Alex, who turned out to be the third laborer, was the biggest culprit. ‘Supervising’ but not actually moving many items. Frustrated, I began loading and unloading the elevator on my own. I physically moved approximately 75% of the items in my apartment on my own. Flustered and frustrated, I encountered a similar situation on the other end at my new apartment. While I was running up and down the steps unloading the moving truck, I frequently passed the movers I was paying on the steps – getting two loads in the time that they managed one. I am a thin, 28 year old female, these are three fit men. Items were just thrown in my new apartment, despite being labeled by room- boxes labeled fragile or glass on their side or upside down. No order and no care taken for my things.

The only time Alex entered my new apartment was to collect payment. When noticing I was upset, he then, and only then asked if there was anything additional they could do and asked the other two men to move some things so that my couch could go against a wall, instead of in the middle of the room. I explained my dissatisfaction with the process, service, and level of care I received. He showed no intention of actually amending the situation or my complaints.

I was told that the move lasted from 8.43 through 11.43 for a total of three hours. One hour of additional time. When I questioned this, as I was told that travel time was not included, Alex told me that that was not the case. Travel from location to location was billed out an hourly rate. In total, the move that was supposed to cost me less than $300 ($268 per the estimate) to an end cost of $436. Which includes four hours for the extra man at $39 (how is this even possible if they were only onsite for three?). At this point I was distraught, paid Alex in cash (as they would charge an additional 3% fee for credit or debit card) and asked them to leave.

As I’ve begun the long and arduous process of organizing the epic disorder that was my apartment after the movers left I have noticed several items that were damaged in the move. Glass in a picture broken (although they did not move) it was knocked over and broken when they moved items into my apartment. Additionally, a large gouge was taken out of one of my walls in my new apartment. As I continue to unpack, I am certain I will only find more damage given the lack of care that was taken.

Today, 9/2/14 at 1.15 PM I called Cross State Moving to speak to customer service and/or management to file a complaint. Alex answered the phone. When I asked to speak to customer service or management he asked my name and put Sam S[redacted] (?) on the phone. I am not convinced I actually spoke with Sam, as he sounded very similar to Alex seemed overly familiar with the circumstances of my move. Regardless, I explained my frustration and was told there was nothing that they would do. He then told me it was my fault and that it was just me being stingy for utilizing a [redacted]. The call was unproductive and Cross State was unwilling to meet my request for a refund. When I mentioned that some of my items were damaged during my move he said it was my fault and they assumed no responsibility (although they are insured). He said he was the supervisor and there was no one else I could talk to regarding finding a resolution to my complaint.

Had the job been completed as I thought I had contracted, I would not hesitate to pay an incremental cost. That said, from arriving on location, it seemed if Cross State Moving was more concerned with adding incremental charges to my bill and had very little interest in actually moving my items in a safe and efficient manner. I did a large portion of the work myself and in fact had to make several additional trips by car for the items they would not take. My time to unpack has been multiplied exponential due to the lack of care taken while unloading. I am thoroughly dissatisfied with the move, the service, and the lack of resolution. The physical burden was trying and the mental burden and stress caused by the situation has left me more than upset and disillusioned.

Any help you can provide to assist in resolving this situation would be greatly appreciated. I feel I was taken advantage of and not only would like to be refunded, but also do not want anyone else to suffer through a similar experience. I am happy to provide the receipt of payment or any additional details if helpful.

Thank you in advance for time and consideration.

Business

Response:

8/14/14Dear [redacted]:This letter is in response to the complaint of [redacted] which was submitted on 09/02/14 ID # [redacted], hired a professional moving company to perform her move. As a moving company, our responsibly is to get items from one location to the next without any damages (least possible). Most of the information she wrote is a lie and we will not even respond to most of these accusations. We charge by the hour and she was the one who purchased or wanted a two hour move for her 1 bedroom apartment with a two men crew. Everything is explained on the phone on booking, is also on the order of service that she received prior to the move, explained on the day of the move before any work start. SHE COMPLAINS THAT EVERYTHING WAS TAKING IN THE APT AND NOT FIXED THE WAY IT SHOULD HAVE WHEN SHE WAS RUSHING THE MOVERS TOGET EVERYTHING DONE.....IS IT REALLY POSSIBLE TO MOVE A 1 BEDROOM APT IN TWO HOURS WITH AN ELEVATOR ON ONE SIDE AND STEPS ON THE OTHER BUILDING, WE TOLD HER NO!!!! !BUT SHE INSITED IT CAN BE DONE!!!!!!!! UNBELIEVEABLE....THAN SHE HAS THE AUDACITIY TO WRITE THIS LETTER FULL OF LIES!!!!!!!! !AMAZING!!!!!!....THE MOVERS GOT TO THE SECOND DESTINATINO AND WAITED FOR HER FOR ABOUT 20 MINUTES AS WELL BECAUSE SHE WAS RUNNING LATE....... She did request a third mover at the time of the move, and it is 39/hr, not 39. We regret that the movers felt bad for her that she moved all of this stuff to this box, that she calls an apartment, even after they finished unloading the truck and helped her rearrange furniture on their own time, and still she has no decency as to bash our company and lie about the service she received. NO RREFUND WILL BE GIVEN TO THIS PERSON!!!!!!!!!!!! AND PLEASE DO NOT CONTACT OUR COMPANY ANYMORE!!!!!!!!!!WE RATHER BE OUT OF BUISSESS THAT DEAL WITH PEOPLE OF YOUR STANDARD!!!!!!!!Thank You,Cross State Moving Management

Review: Cross State Moving and Storage LLC contracted on 7/14/14 to move me on 7/28/1 4 from [redacted] Md. to [redacted] Va. 7/14/14 I confirmed with Cross State Moving and Storage that the move was on schedule and they were moving me. The move was scheduled for 4 pm which meant time would have to be taken off of work to be ready for Cross State arrival. At 4 pm I called Cross State and they assured me that they were on their way. After 5 pm and still waiting for Cross State Moving, I contacted them and again they assured me they were on the way. After 7 pm Cross State Moving contacted me to state there was a problem and they would contact me with a solution. I never heard from them again.

Cross State Moving and Storage LLC was not only unprofessional, there is negligence and total dis-concern for the customer. Their negligence cost me 8 hours’ work @ 45.00 per hour, 4 hours search time for a company that could move us in 24 hours @ 75.5 (my hourly wage) and due to the short notice we could not take time off and was force to pay the movers time and a half for working after hours. The move cost 4 times what Cross State Moving and Storage LLC was charging. The cost of the move was 1631.00, lost day’s work 360.00, lost productively spent searching for an alternative mover 302.00; we are requesting a refund or reimbursement of 2293.00 for the total cost of the move.

When hiring a moving company, one does not hiring a stand-by company in case the original does not show. Cross State Moving and Storage LLC place me in a financial bind, which will take 3 to 4 pay periods to workout due to their lack of professionalism. They should pay a price for the inconvenience cause by their business decision to not honor their commitment.Desired Settlement: Repayment of cost of move due to Cross State Moving and Storage LLC business decision to not honor their commitment. Total cost is 2293.00

Business

Response:

8/12/14Dear [redacted]:This letter is in response to the complaint of David C. Jackson which was submitted on 8/12/14 ID # [redacted]. The move with [redacted] was scheduled with our company for an afternoon move. Unfortunately, on the day of the move, the crew which was supposed to come to his location got stuck with another job, which the client has misinformed us in regards to the size and scope of the job which took much longer than expected. This was told to the customer as soon as we found out and recommended him to find another mover, as we tried our best to come up to a solution but had no other trucks or crews available to assist with his move. Cross State Moving does reserve the right to cancel any move (as on the estimate, which [redacted] received). We do not rereimburse for lost time at work and searching for a new company. The cost of the move, would have been the same with cross state moving as we charge by the hour and according to the price [redacted] paid was not a small job either. We do apologize for any inconvenience; however we cannot offer [redacted] any solution, even now. We will offer [redacted] a $100 Credit to use with us towards his next move.Cross State Moving, LLCThank You, Cross State Moving Management

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

Review: Agreement stated half of payment for delivery of goods when goods were packed in Virginia. Payment for delivery of goods when goods were delivered in California. When I reached California, about 1 week later I provided Cross State Moving with my address and never heard from them with a delivery date of my goods. I had to call them daily and ask for updates on delivery of my goods. Person answering phone constantly told me company had no legal obligation to provide me with updates of my goods and services. Company finally provided me with a delivery date of my goods for June 30, 2014. Driver has never called me to give me an update on this date. Finally called to check on the status of my goods and Cross State Moving tells me that the driver supposedly broke down in Texas and will not be delivering my goods on time. I am disgusted with this company. I turned over my goods for services to them on May 21, 2014 and have been given the run around and have been cursed out, lied to and ignored about delivery of my goods and services. This has caused me extreme stress and depression as I have been away from my family for over a month now and now have no delivery date for my goods.Desired Settlement: Delivery of my goods/Discount on services provided

Business

Response:

7/10/14Dear [redacted]:This letter is in response to the complaint of [redacted] Which was submitted on 06/27/14 ID # [redacted]. The customer was picked up in a timely manner on 5/21/14. At that time the customer did not have an address in CA and informed the company they would provide one at a later date. Once that date is given, the contract states that shipment will commence between 1-21 business days from the date of first available delivery for the west coast deliveries. We had notified the customer of this policy but she thought for some reason that she would get her items in 5 to 7 days from her first delivery date. We did have an issue with the carrier as this is a very busy time, and the tractor trailer also had mechanical issues. The shipment is on its way to [redacted] and she should get delivery within 5–7 days of the date of this letter. She has also been informed of the situation by phone. Hope this answers all questions and concerns in regards to this complaint.Thank You,Cross State Moving Management

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

The statement made in the response are false and in addition to this complaint the moving company has lost items that they packed and up and were responsible for delivering to me as well as damaged some of my items and I have had to throw things away that can't be salvaged. It's apparent Cross State Moving doesn't care about their reputation or business as they have 27 other Revdex.com complaints against them.

Regards,