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Cross State Moving & Storage

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Reviews Cross State Moving & Storage

Cross State Moving & Storage Reviews (90)

7/10/14
Dear [redacted]:This letter is in response to the complaint of [redacted] Which was submitted on 06/27/14 ID # [redacted]. The customer was picked up in a timely manner on 5/21/14. At that time the customer did not have an address in CA and informed the company they...

would provide one at a later date. Once that date is given, the contract states that shipment will commence between 1-21 business days from the date of first available delivery for the west coast deliveries. We had notified the customer of this policy but she thought for some reason that she would get her items in 5 to 7 days from her first delivery date. We did have an issue with the carrier as this is a very busy time, and the tractor trailer also had mechanical issues. The shipment is on its way to [redacted] and she should get delivery within 5–7 days of the date of this letter. She has also been informed of the situation by phone. Hope this answers all questions and concerns in regards to this complaint.Thank You,Cross State Moving Management

[redacted],  I would like to apologize to you in reference to the trouble you've gone through. Unfortunately, the claims process is up to the client. If the client does not submit paper work within the time frame allotted. The claim will be denied and there will be no type of settlement. We work with a third party company. If you had trouble getting in contact with them, at that point our office so we could reach out to them on your behalf. There is no way we can solves problems we are not aware of. Again I do apologize but we can not further assist you in this matter.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

To Whom It May Concern: [redacted]'s complaint was closed out by our claims department due [redacted] filling her claim after the nine month deadline. After that deadline we are unable to process an claim for damages based off of our policy. We apologized to [redacted] multiple times....

Best Regards, Ashley W[redacted] Cross State Moving & Storage

This is the worst company I have ever dealt with. I am not someone to leave a review but I have never felt so vulnerable and screwed over in any transaction. I moved from DC to Austin, TX. I called the company before my move and told them every item I had to send to Austin. I was quoted 1,200 dollars. When they came to pick it up they were 7 hours late. Yes 7 hours. They had said the truck broke. Because they were so late they were very rushed to get the items. Please note that I paid for the service for them to pack up my items as well... I actually packed my own stuff so they had a much easier job then intended. They got to my place and said my couch alone would be the 1200 dollars to take to Dallas. 1200 for my couch? Then they refused to take most my items because they said they were tired and had a long day. Meanwhile, the workers were speaking in Spanish about me the whole time. Little did they know I'm fluent in Spanish. I ended up having to beg them to put my items on the truck. In fact I had to put the items on the truck myself. They also decided to stop putting tags on my items near the end.... The result: my most expensive and favorite painting never made it to Austin.
Once my stuff was on the truck they told me it would cost another thousand dollars. What choice did I have? I had to be out of my apartment by that day. They were hours late and I had no choice. I already had to pay them 1000 (in cash meantime because they won't accept cash.... This was weird but I had no choice). It was the most terrible experience.
I called to speak to customer service and their customer service is nonexistent. This place is literally a scam. There is no one to speak to and once they have your items they don't give a [redacted] about you because they know they have your stuff and what the h[redacted] are you going to do.
Then let's talk about once I got to Austin. They would never update me when my stuff was coming. I would call them and they would say "we don't know--sorry we don't call and update until the movers are in your area. Well I work a job and getting a random call as to when they are coming with not even a general idea is not feasible. Meanwhile they call to tell me they are in the area and should be at my place the next morning. Note this is two weeks after my noted move in date and I was sleeping on a blow up mattress. I took work off and they did not end up showing up due to "truck issues" and "an angry customer who was cursing them out". First of all, the fact that they told me this is completely unprofessional. Don't get me wrong--- I totally understand why the person was so frustrated and mad.
I had to take the next day of work. They come four hours late the next day. Upon arriving at my apartment the guy says that his truck is too big to fit into my apartment complex. I had got the word and pre-approval from my apartment complex prior to this 18 wheeler coming. My building staff had told me that it is common for 18 wheelers in our complex.
Now that the truck driver said his truck is too big to fit into the complex, he gave me two options....
I could pay another 500 dollars in addition to the 1300 dollars cash I had to pay upon delivery so they could transfer my stuff to a smaller truck OR they could drop my stuff at Home Depot and I could go myself and pack it into a uhaul and move myself. Now-- I'm a single 25 year old female with health issues (hence the reason I paid for the movers to take the physical stress off myself) so I had no choice but to pay the additional 500 bucks.
Now I ended up paying around 3000 for a quoted 1200 dollar job.
I have called to ask for my missing art pieces and they said I had to send in a claims form. They sent me the paperwork after I called them multiple times. I filled in the forms and scanned them back to them. They make everything as difficult as possible and they tell me it can only be sent by mail. So I did it. 5 weeks later no response. I call and call them and they say they can only tell me the status via snail mail. Long story short they basically were like "screw you" when they said I could claim for $12.00 for my large 400 dollar painting. It's literally an insult. I just want my piece of art.
Anyways I could go on and on about this terrible company.
NEVER USE THEM. I actually had seen poor reviews before using them so I admit it is my fault that I still used them. I asked them about their poor reviews prior to using them and they explained that it was due to their groupon and a misunderstanding and that the issues only applied to their local moves. Ya right!!
Again NEVER USE THIS COMPANY. It is such a terrible feeling to be so scammed and vulnerable.

As with previous complaints. This company doubles the price AFTER they have your stuff in a truck and refuses to unload the truck UNTIL after you pay them. Under NO circumstances should you use this company.

Review: Company Quoted me for three movers and sent only two, causing them to not finish in the allotted 3 hour time (even though two should have been enough for this move), allowing company to charge for an extra hour. Demanded pay before unloading my furniture and belongings, with the supervisor, [redacted], saying "its not my problem" when I told him the price is wrong regardless of their incorrect pricing calculations, which were resolved after 45 minutes of arguing. Company docked the time discussing the price from my allotted labor time of 3 hours before additional charges, again stating "that's not my problem." Charged for 4 hours for a move that should only take 3 hours, from a two bedroom apartment to a townhouse 4 miles away.

Supervisor completely uninterested in correct charges or honest services provided and charged for, only working to get as much money out of the customer my misleading and attempting to slip one by the customer.Desired Settlement: The job, which was quoted at $266 after adjusting for two workers instead of three, should have cost a total of $302 after supplies that were used. I paid $427 I believe (was not provided a receipt and did not require change from the $440 in cash I gave). I desire a refund of $125, minus $50 for the tip that I was unable to give the movers due all my cash being used for bill. In the end the price wasn't that bad, but still more than what was agreed upon. The approach by the company's supervisor and his ignorance in dealing with the situation is the biggest reason for my follow up on this matter.

Business

Response:

March 12, 2014

To Whom it May Concern:

CrossState Moving and Storage is in receipt of your letters dated 2/10/14, in regards to a consumer claim that was made by the above-identified client, regarding a move that was carried out for the customer.

Cross State moving and Storage carried out the move according to the estimate/order for service that was provided. For local moves, we do charge based on an hourly rate and we have a travel time fee that we charge to get to the customer's location and back to our office. This job was supposed to have a 3 men crew, and it was a mix-up on our end. This is why the rate was a reduced rate in the first place, which the customer agreed and signed for before starting the job. The quote that **. [redacted] is referring to is the minimum number of hours that we charge to come out to the location, we sign in when we arrive and charge until we finish the job. We do apologize if the supervisor who the customer spoke to on the day of the move did not address the issues in the required manner.

At this time, we are willing to offer a $25 credit just for any inconvenience or miscommunication she experienced as a courtesy.

Attached with this letter is the order of service that specifies what the payment terms are. Her

Review: I purchased a coupon for the services of the referenced company, received a moving estimate of $198.00. When the services were rendered, I was threatened and intimiated to sign a receipt for $867.00. Additionally, there was damage to my cermamic countertop, treadmill broken and missing furniture. I have made several attempts to reso;lve this matter with the merchant and their insurance compamy to no avail.Desired Settlement: Compensation for the missing and damaged pieces. As well as a credit adjustment that accurately reflects the cost for services rendered.

Business

Response:

7/10/14Dear [redacted]:This letter is in response to the complaint of [redacted] which was submitted on 07/07/14 ID # [redacted]. This is not the first or second response to her claim to the Revdex.com it should be noted. The customer did come to us through a marketing campaign we had with a coupon provider. The estimate the customer is referring to is merely the minimum charges that we charge for the coupon with the number of hours that the coupon was purchased for at the time. Since our company, such as 99% of other moving companies, charge by the hour, it was noted on her contract that any additional hours, or packing supplies/materials are not included in the purchase of that coupon (it is also specified on the coupon itself). She is saying that she had put in a claim for lost or damaged items, which, finding it difficult, that this was a local move, that anything could be missing but nonetheless, we do have a claim department that handles these claims. However, the customer, also disputed the charges with her credit card company, and was unsuccessful with that claim, as the credit card issuer sided with our company after seeing all of the evidence. She cannot expect to dispute her payment, trying to avoid payment to the company and at the same time try to file a claim to get even more money from the company. There will be no refund given to this customer, however if she does want to continue with filing a claim for her “damaged” items, she can do so by calling our company and filing a claim to see if it is still in the timeframe of the claim procedures.Thank You,Cross State Moving Management

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:Once again the business is misrepresenting. (1) this is my first complaint to the Revdex.com and the advisement of my credit card company; (2) At the direction of Cross State I submitted a claim for the missing piece of furniture and damaged counter top with photos (of which the company was notified immediately, along with the other issues); (3) there was a substantial time lag between when the furniture was picked up and when it was delivered. A time lag for which I was charged. Let me reiterate that I have been seeking remedy regarding this matter for a year. This company used intimidation and misleading advertising to extort funds.

Regards,

Review: Cross State Moving & Storage is the worst company I have every personally dealt with. Not only did the movers shrink-wrap all of my furniture without my consent, they charged me for it. Here is a list of all of the other issues I had during the moving process:

- they dropped my television

- they backed the truck into a dumpster

- the driver followed me to my apartment on the highway moving at 15mph in a 55mph zone nearly causing an accident

- they held my belongings hostage in the truck until I paid them approximately $838.02 cash (I had been quoted at $360 for the entire job including my [redacted] coupon I bought for $300 to move my one-bedroom apartment moving 12 miles away)

- the movers threatened to keep my belongings if I did not pay in cash immediately, and threatened to charge extra if I delayed payment

- they also made me sign the contract stating that everything had been delivered properly prior to my belongings being unloaded from the truck

- they talked badly about me, saying that I was stupid, in Spanish assuming that I could not understand... Until I spoke back to them in Spanish, that is

- they asked if my friend was in high school and then said she was hot (in Spanish, again)

- I called to speak with the supervisor and was told he would not be in the office until hours after the movers left, and then when I called and explained what happened the supervisor blamed everything on meDesired Settlement: I would like a written apology from the CEO/owner of the company and disciplinary action against the movers/supervisor. In addition, I would like $778.02 returned to me. The quoted price of the move was $360, and I paid $300 for the [redacted] coupon plus $838.02 in cash (I have a receipt) when my belongings were held hostage in the truck outside of my apartment. I am happy to pay the quoted price, but would like a refund for the other amount considering the malpractice by the movers and supervisor.

Business

Response:

September 27, 2014 This letter is in response to the complaint of [redacted] which was submitted on 09/18/14 ID # [redacted]. We apologize that [redacted] did not have a good experience with our crew. We are a professional moving company, and we offer a liability protection with every move. It is our policy that delicate or fragile items be properly packed or wrapped before it goes on the truck. This is explained to the customer by phone on booking, by email with the order of service, and before performing the move. Our local moves are based on an hourly rate. We do have a minimum of 3 hours labor and a one-time truck fuel/travel time fee, any additional hours are charged at the regular hourly rate. The order of service, again explains this, by no means was this a FLAT RATE or binding quote, it is based on an hourly rate. After looking at the contract, the client was charged correctly for the hours the move took in actuality. Yes, many of our movers are from Hispanic decent, and they do speak Spanish to each other at times on the job, something very normal. As to her accusations that the movers were over friendly, that will be brought up with the crew leader who performed the job. We collect payment before offloading any items, this is company policy and was not something out of the ordinary, most moving companies collect payment prior to unloading. We will time offer [redacted], a $100 voucher to use towards her next move with Cross State Moving.RegardsManagement

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Regards,

Review: I contacted this company in regards to moving and storage in March 2014. I was given an estimate over the phone for the move and a price for storage given the items I noted I had. When the movers came they added extra charges that were not included in my quote. I was charged for travel time that was not mentioned to me over the phone. In the original estimate, I was told I would only be charged for one way travel, and I was actually charged for travel both ways. Also, I paid for two hours of moving time and the movers took 45 minutes to move my things to the truck. The movers spoke little english, and told me that I had the option to have my account debited every month, or pay by check but I could change it. I opted to have the automatic payments deducted, and tried to change it later. The company told me that it is their "policy" that they only do automatic payments. This was perplexing since I was initially given an option.

Once that was over, my items were taken to their storage unit. in my initial quote I was told that based on having at least 3 months storage, that I was allowed one month free. To my shock, twice the amount I was quoted over the phone was deducted from my banking account. I was told that those amounts were just estimates and they were charging me for two storage units. I reluctantly allowed this, as I had little option being far away from my storage units. Also, I paid for three months, and let them know that I would only need partial next month. Again, the company said it was their "policy" to charge full month, no matter how many days I used for storage, so they would charge me a full month for the next month regardless. I have in writing from the company that although all these things are absent in my contract, that it is their policy, which they have refused to direct me to. I am also worried because my things are still stored with these people of what they might do. I just ask for equity at this time, and for the company to do what they said verbally. Nothing in their initial estimates are in writing, however there were many verbal misrepresentations.Desired Settlement: I would like to only be charged for partial August, because there is nowhere that states I have to pay for a full month that I will not use. I would also like to be refunded for the hour of moving time that was not used and the travel time that was not mentioned to me in verbal agreement.

Review: I purchased a [redacted] deal for a two hour moving service. After setting up the appointment, the manager was extremely rude scheduling the appointment. I was very reluctant continuing business with this company, but since I prepaid for the services, I still proceeded to continue business with them. I scheduled the appointment to arrive from 8-10 AM. The movers arrived at my initial destination at 10:05 AM. The movers began the time at 10:00AM, which was a few minutes too early, but I didn't think it would take them so long to load up the truck with my items since I didn't have a large amount of things. After filling out the paper work the move should have began no later than 10:20 AM. The mover packaged the items and was ready to depart at 11:00 AM, which still took a long period of time because again it was only 3 items with basic assembly. We department the house located at [redacted] MD [redacted], and somehow I arrived 20 minutes before the movers. I didn't understand what was taking them so long due to the fact it was only a 30 min ride to [redacted] VA [redacted]. After sitting in the truck for 5 mins, one of the movers decided to provide me with a form to fill out and instructed me that in order for him to remove the furniture from the truck, I will need to provide my credit card information. This started at 11:55 AM. When I looked at the form, I noticed that I was tagged an extra hour of labor. In my opinion, the time was utilized in the most inefficient manner. I felt as if the movers stalled in order to get an additional hour of payment. I voiced my frustration to the movers and they proceeded to go back to the truck and contact headquarters. He was instructed that this manner could not be handled until Monday. The mover then proceeds to have a discussion with me stating that he understands my frustration. Therefore, over 25 minutes passed that could have been utilized to move my items. The movers were empathetic and even annotated on my receipt that it was only 3 items. The business procedure for beginning the moving service is flawed. It is not clear when the services begin. My frustration with movers was elevated to the manager's attention. The manager was extremely rude as to how he handled the issue. The manager did not reach out to me to understand my concern, and screened my calls. I called from 3 different numbers 3 different times until I was able to get through. The manager refused to mitigate the issue, and proceeded to tell me that he would not do anything to help my situation accept offer a $50 credit for the next time I used their services. I refuse to go to use a company who would take advantage of their customers the way that Cross State Movers did. For a manager, it was poorly handled, and must be reported.Desired Settlement: I would like a refund of the additional hour that was charged for the service. If I cannot get

Business

Response:

January 12, 2014

To Whom It May Concern:

CrossState Moving and Storage is in receipt of your letters dated 1/2/14, in regards to a consumer claim that was made by the above-identified client, regarding a move that was carried out for the customer.

Cross State moving and Storage carried out the move according to the estimate/order for service that was provided. The coupon was for a two hour move, which did not include a 1 hour travel time. We are submitting paper work that customer has signed and acknowledged at the time of the move. She was told this rate is an hourly rate. The crew started to work at 10:00am and finished at 1:00pm. This was made clear on the contract and to the client. This total is the LABOR time hours plus the additional 1 hour travel time for a total of 4 hours which is charged at the rate of $140/hr. for LABOR hours and $165.00 for the 1 hour travel time. The total came to $585.00. From that total we deducted $280.00 which is the value of that coupon for a total of $305.00. Kristy did also purchase packing supplies, which brought her total to $380.07. Kristy was confused why she arrived sooner than the moving crew that is driving a 26 ft. truck. The reason for this is simple. They are driving a 26ft. truck with her belongiings in them. A 26ft. truck cannot drive through certain routes and may be difficult to maneuver at times. Also, a 26ft. truck cannot drive as fast as a normal sized vehicle.

In conclusion, the above identified charge/refund should NOT be issued. The client was only charged for the amount of time that our movers worked for her and for the materials she had purchased.

Sincerely,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because of the unprofessional manner that the manager conducted. He was very rude when I brought to his attention my issue. As a company offering customer service, they should attend to the customer's needs and the manager failed to do so.

Regards,

Review: the stated moving company came 3 hrs late the day of the move. Once all items were loaded into truck the foreman told me that our stuff was 900 Cu foot and our move quote was for 678 Cu foot. He explained that it would be an additional $1100.00 for the overage of the furniture. I agreed and we signed the contract with the additional money. The next day the company called and stated that I had 1100 Cu foot and it would be an additional $1000.00 in order to get my stuff delivered from PA to WA. He stated that his foreman was new and made a mistake. I stated that I was told it was 900 Cu foot and signed a contract for that price. He told me that I would not get my stuff delivered unless I had the additional money. I feel as if they are taking advantage of me between the original quote and what I am being told now. I watched them load everything and saw what was on the truck. I was also told that we would have our stuff within 7-10 days due to moving an 86 yr old. Now I am being told that it wont be here for 3 wks or more. This was a cross country move and I feel that if the foreman made a mistake, that is not my problem. I did this move on a budget and gave myself room for error, but not a $2000.00 error.Desired Settlement: that they deliver my stuff with the original price that I signed for.

Business

Response:

7/10/14Dear [redacted]:This letter is in response to the complaint of [redacted] which was submitted on 06/27/14 ID # [redacted]. This was a long distance move which is based on the weight/space that the customer's household items give the inventory to our sales team. The final inventory that was given to the team was 18 items, 63 pieces. The inventory was taken and revised several times. Upon arriving to the customer’s home to load the items we found that the inventory was not correct, we did do a revised estimate and the Forman did advise her that the amount of inventory is very different that the one which was provided. The final inventory that the crew loaded was 138 items, much more than the one provided to our company. The Forman also informed that, the estimated cost would be the 900 cf but we would not know for sure until the items make it to the warehouse where it is unloaded and put into crates to measure the exact space of the job. This information is also on the contract that she signed and was provided before and after the move. It is not our error that caused the price change but the inventory which was provided by the customer. As for the claim that the items would arrive in 7-10 is not true. The contract calls for delivery time frames depending on the distance that the customer is traveling, in her case, above 1501 mile as they are moving coast to coast from PA to WA. The contract calls for 3-21 business days from the date that the customer is ready for delivery which she had noted on the paperwork as 6/27/14. She needs to give the company time to process the shipment and send the items to be delivered in WA. We have decided to give her $150 credit towards the cost of the move as she still has a balance that is due at delivery should she consider this case closed because of the misunderstanding between her and the company/company employees.The company is at no fault, however, we do apologize for any miscommunicationbetween her and our company. We are working diligently to get the shipment to WA as we do know that an elderly person is waiting for these items.Thank You,Cross State Moving Management

Consumer

Response:

I am rejecting this response because I was never told that the amount could change once it left my house. I was ok with paying the extra 1100.00 at the time we signed the papers after the truck was loaded. I am disputing that the cost went up an additional $1000.00 the next day. That is like buying a car for $10,000.00 and signing all the paperwork and then the next day the car salesmen calls you and says" Sorry we made a mistake and you owe us a $1000.00 more. I am sorry, but that is not how it works. I signed a paper with the extra costs for $1100.00 not for $2100.00. I budgeted this whole move around the cost of the moving co with a little to spare and the 1100.00 took me to that point. I am disputing the extra $1000.00 that I do not have.

Thank you,

Business

Response:

7/10/14Dear [redacted]:This letter is a second response to the complaint of [redacted] which was submitted on 06/27/14 ID # [redacted]. Again, we do charge by cubic feet (space it takes up on the truck) or weight. We cannot be exact until the items arrive at the facility to be weight or measured and customer knew and understood this information. The customers inventory which was provided, was much less than the inventory we picked up thus, the difference in the price. regardsThank You,Cross State Moving Management

Review: My belongings were destroyed in a move. The bed frame was damaged beyond repair, screws were ripped out of the wood, wood was peeled off and there were deep scratches. The couch leg was snapped in half and the wheel on the pull out bed of the couch was bent. Dishes were shattered. There was no care given to my belongings as I watched, multiple times boxes fall from piles to the ground only to find broken dishes inside.Desired Settlement: Refund of moving charges and replacement cost of destroyed items.

Business

Response:

April 17, 2014To Whom It May Concern:CrossState Moving and Storage is in receipt of your letters dated 3/31/14, in regards to a consumer claim that was made by the above-identified client, regarding a move that was carried out for the customer.Cross State moving and Storage carried out the move according to the estimate/order for service that was provided. We regret that the customer did not have a good experience with our company and some of her things got damaged. It is unfortunate, but it something that does happen from time to time, especially with today's quality of furniture which is made out of pressed wood ([redacted]). This is why we have Liability coverage in place. The customer informed us already and we have communicated with them that they must file a claim with our claims department. She has a liability in place, not paid, for .60 cents per pound per item. She has been given all the necessary information to file the cliam. We will not reimburse her for the work we did, only because a few of the many items she had had little damage.Sincerely,Cross State Moving

My daughter and son in law used this company to move from Lynchburg, VA to Sorrento, LA. They gave them one price to do the move. She kept in constant contact with with them right up until the night before they were suppose to leave and head to LA. They called them the night before to tell her that the price would be higher then what was originally given to them. They went ahead and used them cause there was no time to find anyone else. They asked our son in law when they would like they stuff to be delivered by and he told them by the 29th. This move was done last month. They didn't receive they stuff until Nov 7th. Thankfully she had packed her kitchen stuff to take with them in their vehicle so they didn't have to live out of a hotel for 2 weeks. When they did receive their stuff alot of their totes were broken. They looked like they just through them around. Apparently they took their stuff and offloaded it in their warehouse instead of directly taking it to their destination. All of her dishes were broken except for 1 small plate and one cup. Now when I packed them up for her when they were moving from Kentucky to Va not one of them got broke. They took my Grandsons bed completely apart and they didn't know how to put it back together. My son in law ended up putting it back together. When she made a complaint to the company about all the broken items their response was they weren't responsible for it cause they did not pack it and she did. I think its a bunch of b[redacted] We would not refer this company to anyone.

I am in the Navy and had extenuating circumstances that forced me to use an outside moving company to move to W[redacted] State from M[redacted]. After I spoke with the representative and he asked me what I was shipping, he quoted me at $2,199.00 before tax. After the movers came and packed my belongings, the representative called me back and told me my shipment was "heavier than we expected and estimated." After this he sends me an updated invoice informing me that I now owe an additional $2,160.40. Keep in mind that they only packed half of my belongings and I packed the other half. The movers took my shipment from my house on the 12th of March. After my arrival to W[redacted], I had to call the Cross State Moving representative several times to find out why my shipment had not arrived yet. He proceeds to tell me there is "A 21 day window that they have to get there and will call you 24 hours before their arrival." My shipment was supposed to arrive between the 20th of March and the 10th of April. After the 9th of April came around, I, once again, called the representative who now tells me I have to pay another $500.00 on top of everything else so the truck can take the ferry onto the island. Not only was this unnecessary, but the ferry only costs $50.00 one-way for a moving truck. I was told if I didn't pay the additional $500.00, they would not give me my belongings. My shipment arrived on the 12th of April and not only did I not receive a 24-hour notice of my shipment, they showed up four hours after they told me they would be there. In retrospect, Cross State Moving turned out to be rude, disrespectful, a company of crooks, and completely disregarded customer service and satisfaction. If you need to move AT ALL, DO NOT USE CROSS STATE MOVING.

Review: Cross-State Moving provided long-distance moving and storage services for my residential move from Washington, D.C. to New York. In arranging for delivery of my belongings from storage, Cross-State hired a third party carrier who extorted me by threatening to refuse to deliver my belongings unless I paid him cash immediately, 24 hours prior to delivery of my goods. This carrier blackmailed e into paying $500 more than the contract price I had agreed to with Cross-State, and required me to pay before delivery rather than upon delivery as our contract stipulated. Cross-State Moving refused to provide me with this carrier's direct contact information, and refuses to take responsibility for the fact that it engaged a third party vendor who breached our contract on it's behalf.Desired Settlement: I would like Cross-State Moving to acknowledge its unethical business practice and refund all or a significant portion of the last of three payments that I have made to their company via credit card.

Business

Response:

Dear **. [redacted]:

This letter is in response to the complaint of [redacted] which was submitted on 10/14/13 ID # [redacted]. **. [redacted] requested delivery in NYC. As it states on the contract, since our large 53’ foot trailers cannot make that route into the city we have a delivery or shuttle fee in those cases. It is on a job to job basis and is concluded once the driver routes the deliveries. This is clearly stated on the contract and order of service that **. [redacted] signed. The delivery was made by our company with a smaller 26ft truck upon arriving at the location in new York. This is a charge that is clarified on the order of service. We do apologize for any miscommunication with **. [redacted] if any. It’s amusing she is now asking to be refunded for her entire move, she received a service, and her items were delivered to her location. No compensation is offered to this customer as this entire transaction has been done according to the contract.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: I am VERY disappointed in the service provided by Cross-State Moving,LLC. I believe I was scammed and bullied into paying an exorbitant amount of money for a small job with almost no travel involved.

First, one of the movers (Armando) was very unprofessional from the moment he arrived. He was flirtatious and insisted on idle chatter even though I made it clear to him that I was not interested and had a pressing timeline to complete the move by 5pm. He inquired into my marital status, my income as well as my employment. This continued throughout the entire move and was quite disturbing.

Secondly, it took entirely too long to move my 1BR apartment. The list of items that were moved included:

5 various sized boxes

1 sectional sofa and ottoman

1 coffee table

1 tv entertainment center

1 queen bed (previously broken down) plus mattress

Given the relatively few items listed here, it should not have taken 5 hours. The distance between my old and new apartment was only 0.2 miles. It took the movers nearly 3 hours just to get everything loaded on the truck. I understand the need to wrap and protect furniture but the pace at which they did so was unacceptable. They were also seen by my security guard taking long rest breaks outside the truck.

At my new home, Armando demanded payment before even beginning to unload the truck. I complied hoping that would speed things along, but instead he soon thereafter demanded another hour of payment for labor because we were nearing the end of the four hour payment in which we initially agreed. He phoned his boss but refused to let me speak to him and while doing so physically held my furniture hostage by blocking the furniture with his body. When I was finally able to speak with someone on the phone, (presumably the "boss"), he was only concerned about the additional payment as well. Finally, with 20 minutes left of my additional paid hour, they tried to leave without helping me set up my bed and sofa! I even had to help carry my own mattress into the unit.

I also have two witnesses that can attest to the length of the move and the progressively inappropriate behavior displayed by Armando. In addition there is a security report on file with building management documenting the events.

As a first time home owner, I put my trust into what I thought was a reputable company. Instead, my dream move into my first home was a nightmare. I was even charged an additional fee by building management for going over the allotted move time (5pm).

As I stated, I do believe I was scammed into paying more money than needed due to unethical employees who chose to deliberately take a long time wrapping and moving my furniture and taking long breaks in order to incur more costs. More importantly, I felt violated and scammed during what was supposed to be one of my fondest life memories.Desired Settlement: I am asking for a refund of the additional hour charged ($149) because it should not have taken such a long time. I am also asking for the a return of the security fees ($105) charged by my condo association due to the excessive length of time.

Business

Response:

9/8/14To Whom it May Concern:CrossState Moving and Storage is in receipt of your letters dated 8/18/14 in regards to a consumer claim that was made by the above-identified client, [redacted], regarding a move that was carried out by cross State moving.The movers have to be friendly and courteous to our clients. Maybe the customer misinterpreted his intentions and we apologize for that none the less. We charge by the hour and as a professional moving company, have to make sure that items are secured before going on to the truck. We have a minimum which we charge, after that minimum is passed, additional hours are charged at the agreed regular rate that we provided the customer. It is not our company's issue to pay for charges the building charges the person who is moving out. We also do not guarantee, that the move will take a certain amount as each move is different and we cannot possible know how long a move will take. This is why a minimum is charged, and additional hours are charged as needed. We will not refund anything at this time, as the charges on the contract are what the foreman and the crew spent at the location to complete the move.Sincerely,Cross State Moving

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response for two reasons:1. The business stated that the movers were simply being "friendly and courteous" and that I must have mistaken the intentions of the movers. I wholeheartedly disagree and was by no means mistaken when Armando asked to exchange personal cell phone numbers so that we can remain "friends" after the move. That in my opinion is going far beyond friendly and courteous not to mention it made me quite uncomfortable.

Review: We made numerous phone calls regarding damaged property to include dent in the dryer, water tray for the washing machine was broken and screws for the child's head board is missing and unattached. I woke to Tory. On several occasions, she reported the supervisor wasn't in and when he returned he or she would call back to follow up with what we needed to do till date the matter is still unresolved. The move occurred a week ago and we made a follow up call the same day, the next day after the move still no response, today we called still no call back from the management each time we spoke to Tory.Desired Settlement: I want my items either, replaced, repaired or reimbursed.

Business

Response:

August 29, 2012To Whom It May Concern:CrossState Moving and Storage is in receipt of your letters dated 8/27/14 in regards to a consumer claim that was made by the above-identified client, [redacted], regarding a move that was carried out by cross state moving.[redacted] is seeking reimbursement for damages to items that were damaged/ broken during the move.1.Reimbursement For Cost of damaged items:Please see the attached document, under the section titled "VALUATION" that was signed by [redacted], where it states as follows:"Customer (shipper) is required to declare in writing the release value of the property. The agreed or declared value of the property is hereby specifically stated by the customer (shipper) and confirmed by their signature hereon to be NOT exceeding $0.60 cents per pound per article unless specifically excepted. The Customer...."According to the signed "Bill of Lading"; [redacted] did not declare a value of her item i.e. the glass table that she is seeking reimbursement for. Instead, [redacted] signedthat she agreed with the valuation of $0.60 cents per pound valuation which is NOT a full replacement value. Further [redacted] DID NOT purchase any additional insurance to cover full replacement value of their merchandise.Also further to the above-identified, neither [redacted] has filed any claims for damages to their shipment or any of their merchandise.3.Steps taken to Resolve Issues:Upon receipt of the completed claim form we can begin processing the claim. We will then calculate the cost of the settlement based on the $0.60 cents per pound per item valuation and send another e-mail with our settlement offer. We are awaiting feedback from [redacted] regarding the filing of her claim.In the meantime, if you have any questions, or if I can be of further assistance, please do not hesitate to give me a call.Sincerely,Cross State Moving

Review: I came across an ad on [redacted] for Cross State Moving on July 2, 2013. I was contemplating on getting it because I never purchased form [redacted] before. What I thought seem to be a great deal at the time turned out to be a very bad deal. The [redacted] was $129.00 which for two hours. However, the way the voucher was explained to me turned out to be something totally different the day I moved. The representative at the company gave me a time slot from 2:00pm - 4:00pm on July 12, 2013 to began moving my things from the storage Unit located on [redacted], DC [redacted] to [redacted], MD [redacted]. Because there was a miscommunication and misunderstanding there was allot of confusion. Before I arrived at the storage unit I went to my apartment complex to sign the necessary documents needed to move in. I went there ahead of time so that when the movers was ready to move my belongings they can move it up to the apartment. So because of this I arrived twenty minutes after 2:00pm. I thought it would be better to go before I showed up at the storage because of the time conflict. However, it never been communicated to me that they will start charging me at 2:00PM. I was under the impression that once they physically started moving things then they will start charging me. I hired movers before and once they began moving my belongings then that was when they started charging me. I was getting charged while the movers were sitting in the truck doing nothing. And that was not fair. As we pulled up to the apartment complex everything was going well until the mover tried to charge me an amount that did not seem real to me. Especially when I kept trying to get clarification from one of the owners about the way the [redacted] deal worked and the amount I would have to pay that day. I was only under the impression I would have to pay $140.00 plus another $140.00 based on the extra hour. Because I still confused on why they were charging me originally $860 the guy told me I had to pay then he told me I had to be $560. I then explain to them that there was some type of misunderstanding and to call the supervisor. After getting in contact with the supervisor we worked out a deal so that I would only have to pay $280 that day and they would keep 1 of my flat screen TV’s in their possession. However, after we got off the phone the guys then began to treat my furniture as if I didn't pay them half of their money. They dropped my headboard to my bed and scuffed it and now it is damaged. My Bed has damages from the mattress to the box spring. The two guys then refused me to see if I had more belongings on the truck. They closed the truck and when asked to open the truck I was told "NO". I wanted to make sure they only had 1 TV on the truck. After that they began to get really hostile and nasty towards me. And because I did not pay the full amount they were very adverbial. Later on that night after going through my belonging and noticing the damages of my furniture I noticed that the men got away with taking both of my TV's after the original deal was to only take 1 TV. And the reason we came up with that deal was because 1 42 flat inch TV cost about $400 and up and because I only owed $280 the supervisor ([redacted]) mentioned that would be okay for us to do. And now they got away with two Flat screen TV's that are worth about $1000.00 and I now have damaged furniture due to their unprofessionalism.Desired Settlement: 1. They can definitley give me 1 of my TV's back for now until I pay the balance of $280.00 since that was not apart of the deal.

2. They can give me both of my TV's back and break even and I don't have to pay the balance of $280.00. Cut me a check for the damages of my furniture that I have to repair.

Review: Cross State Movers provided an estimate to move a 1-bedroom apartment, with a [redacted] deal, that totalled $400. The terms of the estimate were 2 movers for four hours, and did not cover packing supplies or services. After arriving, the movers appeared to be working at a slow pace...this was made worse by them over-taping boxes that were already packed and taped shut by me. (This resulted in an unnecessary $48 charge for "packing materials" for the tape) I had specifically told them before they started that they were not to perform any services that would incur extra charges without consulting me first, but they disregarded this and taped the boxes anyway without my knowledge. The total time to load the truck at the apartment was 3 hours and 15 minutes...MUCH longer than it should have taken. By the time the movers drove the truck over to the townhouse (which is 5 miles away), the time had reached 3 hours and 45 minutes. They then unloaded 4 or 5 items before coming to me with the invoice, stating that the four-hour time had been reached, and that they would charge two more hours at $139 per hour to finish unloading the truck. I then called the company's office to speak to a supervisor...the receptionist said that the supervisor was unavailable, and that she would have him call back. He did not call me directly as stated, he instead called one of the movers, who passed the phone to me after talking to the supervisor briefly. The supervisor then said that I had no choice but to pay for the two hours, or the movers would lock the truck and drive away with my belongings. If that happened, I would be further charged for them to put the items into a storage locker, and charged a storage fee. After consulting with the mover, he agreed to charge only one additional hour, but also tacked on the packing supplies, resulting in the need to put an additional $255.44 on my credit card. Under fear of having my belongings effectively stolen if they did not complete the unloading within the hour, I began helping them move boxes, which resulted in the "2-hour" work period requiring only approximately 20 minutes to complete. When my husband arrived home 30 minutes later, he called the company to speak to the supervisor about everything that had happened. The same receptionist was not helpful, almost stonewalling, and after hearing his complaint took his phone number and said that she would have the supervisor call him back, as he was once again not available. My husband has not received any phone calls to date from the company, nor have I.Desired Settlement: I have no problem with the pre-agreed estimate price of $400, which was paid in cash, but I have already disputed the additional charge for $255.44 with my bank, making them aware of the circumstances and the reason for the charge dispute. I would like a refund for the additional $255.44 charge, in the event my bank does not recover the money, and I would also like an official apology from the company's management, as well as the supervisor, for the stress and attempted extortion they put us through.

Business

Response:

7/17/14 Dear [redacted]:This letter is in response to the complaint of [redacted] which was submitted on 7/17/14 ID # [redacted]. This was a local move which we charge by the hour. The minimum charge for this move is 4hours of labor and a travel time fee of one hour, each additional hours are charged at the hourly rate of $139/hr. The movers are hard workers and are professional movers and they do have to be careful with the items moved, so no damages occur (so she will not have something else to complain about...), the customer knew that this is for 4 hours and that additional hours are charged at the regular hourly rate. Tapes are used to secure blankets which are used to secure the wooden items that the customer is moving, again, so no damage occurs to the items. She did sign the material price list before and knew that we charge additionally for any materials used during the move. The policy of the company is to receive payment before unloading the truck and her refusal to pay for the service, as to our policy is to take it to the warehouse until payment is received (this is a business, and just because you don’t feel like paying for something doesn’t give you the right not to pay for services performed. We will not offer this customer any credit, as she was charged correctly by the crew.Thank You, Cross State Moving Management

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Description: Movers, Movers - International

Address: 1484 Military Tpke, Plattsburgh, New York, United States, 12901

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