Crystal Heating and Cooling

If you hire Crystal Heating & Cooling you better be sure you received the unit you paid for or orderedI am stuck with a furnace I did not order and a noisy metal flu running through by bedroom closetTheir customer service was terrible as I tried to address the issuesNo calls after emails back and forth with their receptionist (she was great by the way)I finally called to talk to a vp there after suggestion from another heating & cooling person I contact to try to provide my lawyer with informationI took more time off work to show up at their office to try to resolveAfter a promise to helpNo more communication until I called with another issue at which time vp showed up at my house unannounced (I was not home)He told my mother he sent an email offering to lower my billTotaling missing the issueI received no more phone calls from them offering to resolve the issues

very professional service, done in timely manner, 100% pleased

I very much appreciate the appointments that are on time, the professional anytime emergency service, and quality work provided by Darren

The service I receive from Crystal Heating and Cooling is always very satsifactory Darren Hhas been my service pro several times and he does an outstanding job Very friendly and knowledgeableAlways on time

I'm thrilled with this company, and with their service representative, Darren I was recommended to Crystal Heating and Cooling by the owner of [redacted] [another excellent company] We were scheduled to have a general [and introductory] service call next week, but our heating went out last nightI left an overnight message and called this morningOur appointment was moved up, and, just after lunch, Darren showed up at our house, diagnosed our problemProblem: the heater's fan was broken and the part would have to be orderedThis meant we'd be without heat tonight, the coldest night of the year to dateBUT, the Crystal Heating manager found a part locally and Darren was able to drive to Maryland Heights to get it He installed it and we now have a working furnace and do not have to worry about getting through tonight without any heatThe whole experience was amazing and we are very grateful

Cary J., a service technician with Crystal Heating & Cooling, is exceptional! On-time, highly-skilled, thorough and friendly! He has been to our home several times in Park Hills, Missouri to perform the spring and fall services, and has done an excellent job each timeWe would not consider having anyone else perform this service

I have always had great service from Crystal Heating & Cooling The most recent experience with them was typically fantastic! Darren H was friendly, informative, willing to let me watch and more than happy to answer any questions I had He also suggested things to keep an eye out for and went over recommended service timeframes.....but all without being preachy or pushy It was a pleasure to have him in my house I have and always will recommend Crystal Heating & Cooling to anyone that needs a good company to work withThanks for being the awesome guys you are!

I've used Crystal a number of times and their staff is always very helpful and knowledgeable Darren was able to trouble shoot my issue with my AC unit and give me guidance on a few other items

I have always found Crystal's staff to be Professional, Timely, and PoliteThey leave my home clean, and explain in layman's terms any repairs neededThey do not try to sell you things that are in excess to what is needed, but are knowledgeable and will offer information and quotes on equipment and servicesWe have been customers for over years and would recommend Crystal Heating and Cooling for your residential service and equipment

We have used Crystal Heating and Cooling for many years We appreciate the fine service that they give and trust them They are willing to work with customers to accommodate their requests They are pleasant and enjoyable to work with Thanks to them for helping us with our heating and cooling needs

The Service Pro Cary Jassisted us in repairing the air conditioning and did a great job; very thorough and professional, showed me what the issues were that needed repaired, made suggestions for other possible future repairs to the furnace that could wait and had the job done quickly and cool air flowing! Thank you for a job well done!

My thermostat was working but I couldn't see the numbers as the screen was getting dimI called Crystal (our furnace /air installer) & they sent Tim out within about hrsHe replaced the screen, set it up the way I wanted & was friendly & politeI had labor covered on my warranty but not on the thermostat which Tim gave free of chargeMuch appreciated!

Darren's service has always been excellent We have delt with this company (Crystal Heating and Cooling) for years The company & Darren their service tech have always given excellent service

I called Crystal Heating & Cooling and asked for a free estimate for a new heating and air conditionerI met with Nick C, an estimatorI am a female, and I am very hesitant when it comes to dealing with a sales personBut, to my pleasant surprise, everything was handled very professionally and felt no anxiety or pressureNick explained all thoroughly to me, even educated me on various brands of equipment, their quality, efficiency and comfort featuresCompared to the previous estimates, his estimate was very reasonable, honest and completeNick answered every question I hadIt was just an amazing experienceI wish there are more professionals like Nick C

Great job againDarren came out, checked the system out, showed me some things I didn't know about my AC/Heating systemThis is a good company and I'm glad I found them

Darren was knowledgeable, affable, efficient and effectiveHe found the problem and fixed it

Crystal Heating and Cooling performed a comprehensive spring tuto my home Air conditioning unitRonnie Sneed the technician was thorough and informative I had a great experience from the point of setting up the appointment with office personnel through the actual maintenance performance

Joe has been servicing our units for about years and does a very good job: He is always on time He appears to very thorough He explains what he is doing and why He always cleans up after himself as much as is possible

Gary Tis usually my technician He is the best He is always prompt, very knowledgeable, very helpful and I would recommend him to anyone

Jason F and the folks at Crystal Heating and Cooling gave us an excellent product at a fair price! The installation didn't take as long as I thought it would and the system is so much better than our old system Clean up, haul off of old system was done like I would have done it, spotless when completed! Thank you to Nick, Jason and the whole teamHighly recommend this company!!