Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: In response to #1:-- ConfirmedOur mailing address has not changed during this month ordeal -- Please provide photographic evidence that the box is properly packagedAs you may recall, the previous package you sent (sans permission) was so “poorly packaged” that numerous items were damaged even after they were finally locatedLet’s avoid that the second time around.-- Please overnight the box and provide tracking information at your earliest convenience.In response to #2&3:-- As mentioned, at nauseam, in previous correspondence, (which we are happy to provide), we did not take photos of the damaged nightstand, floor lamps, and record player At the time, we were willing to see past these damages on the good faith basis that all of our remaining items would be foundHowever, after months of unprofessional treatment by the Business, our good faith has run dry.In response to #4:-- Attached please find the invoice for the record playerThe nightstand and floor lamps were, as mentioned, shattered and thrown away (for obvious safety reasons)We are attaching a stylistically comparable lamp which is far cheaper from the two we boughtThe nightstand was, as was our other bedroom furniture, purchased from [redacted] and cost approximately $200-$350.In response to #5:-- After receiving the wardrobe box and examining the contents/noting any possible damages, we’ll notify Revdex.com of any outstanding belongings.Note to Business:After attesting to countless, thorough searches conducted by the Business, we were informed repeatedly and conclusively that the box could not be found.Having been informed that all of our summer/spring clothing was inexplicably gone, we were forced to purchase replacementsOn account of the Business’ misleading statements, we are happy to provide invoices for clothing bought over the past months.Lastly, and quite significantly – the Business, self-admittedly egregiously mishandled this situation - not only with regards to service, but also in the mistreatment of their customers (us)After constantly being ignored, deceived and ultimately taken advantage of, we would very much appreciate that they reflect on this when considering their settlement amountThank You, [redacted]
Revdex.com: Although the cost of the two moves total $(paid for through my checking account), I will accept the offer of $to resolve the matterI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Response to Revdex.com Complaint: 1.Upper management has approved $1,as a final and good will settlementUnfortunately without full value protection from the client's homeowner's or third party, the max coverage on the move is $cents per pound per article as the contract signed statesWe will also like to offer repairs for the wood pieces that are chipped - you will need to provide us with your availability to coordinate with our in-house carpenterand provide a list of materials needed sincerely, Shleppers
To Whom It May Concern, This is in response to Revdex.com complaint # [redacted] / [redacted] - 2/*/Please note the following actions were taken in response to the move: The customer called on 2/to explain there were some issues and damages during the move She was concerned about sleeping in the mattress on the floor because the frame had been damaged during assembly We offered her a new bed frameThe customer states she called the carpenter while he was en route to their apartment and asked him if it was new and they told her noWe confirmed with the dispatch team, a new frame was sentThe customer’s mother answered the phone, discussed the frame with her daughter and explained they did not want a “bedbug infested frame” and declinedWe offered to pur [redacted] the bed frame from the original manufacturer – we asked the customer the made, dimensions, brand, and sizeThe customer declined because [redacted] wanted to include it as part of the claimJob # [redacted] / no cost to the customer – sent new crew to complete the job because the first truck broke downThe customer submitted a claim the next day (2/*) and submitted pictures of the damagesThe carpenter looked at the pictures and asked if he can see them personallyHe believed he could fix the majority or more of the items, but wanted to confirmJob # [redacted] / No cost to the customer – Carpenter evaluated the damages and reported minor scratches, scrapes and dents on most of the itemsThe customer was offered $1,settlement release plus all repairs, materials, supplies and labor paid by ShleppersWe explained the coverage included in the move at no cost to the customer is $0.60/lb/article, the customer did not pur [redacted] additional coverageThe offer was declinedInformed us they disposed several items without giving us the opportunity to evaluate: the beige couch, shoe rack, bed headboard (evaluated), and leather couch later on and wanted full value for all the items they disposedJob # [redacted] / no cost to the customer - customer agreed to schedule repairs and then cancelled the job – [redacted] cancelled because he wanted the damaged items to be a part of the claimWe then offered the customer $1,for the irreparable items plus repairs, supplies, materials and labor for a qualified team paid by ShleppersThe customer declinedPlease note: The customer never reported any stolen or missing items, nor were those items included in the claim form they submitted electronicallyOur staff was respectful and professional throughout the process; we spoke to the customer countless times, communicated professionally through email, never used profanity or threatened the customerWe have e-mail correspondence between the customer and Shleppers showing we tried to work with the customer, offered repairs, settlement offers, none of our attempts to rectify the situation were acceptable and were declined by the customerProposed resolution: $3,settlement
Dear [redacted] , It is our policy to request a release with every customer service situation to ensure that each issue is resolved and closed at the time of compensationWe have worked tirelessly to makeamends for a situation that was beyond our control, including offering to pay any fees incurred at your building as you noted and compensating you for your timeIt is also our understanding that everything that was within our control was performed well and as expectedWe still stand by our original offer to compensate you with $for your lost time, which is above and beyond anything we are required to provideShleppers Moving & Storage stands by its quality of service and supports its customersWe hope you enjoy your new home
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] First, I did return Derek's calls...twice actuallyHe never returned my callsSecond, I received an email only after I had filed this complaint and made reviews on [redacted] , commented on [redacted] Derek's original email just referred to "unpacking", which again, can be standard or full unpackingMy question was w.r.t FULL unpackingSomehow that simple clarification did not register with the Shleppers folks.I have always known the delivery windowI should still be FIRST in that planThis has been atrocious,This complaint was filed because I called the office not just once, but many many times plus emailed over the course of a weeki will not accept that this is resolved unless my things arrive on the 5thPeriodNone of this was or is my fault and yet I am the one who is bearing the brunt of Shleppers failure to clearly answer a very simple question In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Tell Dear ***, We are actively working to rectify the issues related to your moveAt present, it is our understanding that you are in full receipt of your belongings and we have now progressed to addressing your issuesWe understand your concerns and frustrations and are working to directly address the claims that you have filedAs we are in the process of working to remedy the situation we do not yet have a clear and final determination of your claim(s) but we understand that the emotional experience of moving can cause and assure you that we will do everything in our power to respond to your claims to everyone’s satisfactionThank you
Management's response to the Revdex.com complaint: Per your request, Please see the attached Bill of Lading showing all items on the inventory were signed/counted forAccording to the documents signed, FVP was not included - see signed contractThis claim cannot be submitted to the insurance as the client had proposed as there was no premium or deductible paid Shleppers management is not going to pay the requested amount or the previous amount proposed as the contract states the clients are entitled to $cents per pound per article
Upper Management Response: Upper management has reviewed the claim and the terms of the contract - the customer did not purchase full value protection or additional coverage for the moveThere is no deductible or premium paid, no homeowners or third party insurance Shleppers is covered at $cents per pound, per article for every move for damages and/or missing items, at no additional charge to our customersPlease see part of the contract pertaining to the customer waiving the option for full replacementCompensation of the items is not based on their value, however as a courtesy to our customer we have approved a higher amount above the terms of the contract for a settlement of $The settlement has been sent to the customer
Tahlor L [redacted] quoted [redacted] for CFminimum size jobShleppers (just like any other company) do not include Full Value Protection as part of the priceIt is clearly broken down in the quote (attached) that was provided to [redacted] *** In case of a client who is interested in buying Full Value Protection the minimum is $(Federal Law) in [redacted] case it was $and the charge for it is based on deductible level chosen by the client (attached) [redacted] declined purchasing additional coverage both when the quote was provided and when the movers picked up moving itemsThis can be shown on the Bill of Lading (attached)At this time we would like to offer [redacted] as a full and final settlement offer of $a release has been sent via email
Customer [redacted] had a long distance move from New Jersey to North Carolina.As stated in our pre-moving paperwork all long distance jobs are charged half at the time of pick up and the balance on theday of delivery [redacted] had a claim for damages which a settlement was offered and declinedAt this time we would like to increase the previous settlement offer to $as a full and final offer
Customer [redacted] moved into Shleppers Storage on November **, [redacted] had an estimate and agreed to store Cubic feet worth of furniture at the rate of $ [redacted] inventory increased to cubic feetAs per Shleppers storage terms and agreement “Based on your list of items, the monthly estimated charge for your storage is $63.69, which includes taxThis estimate is based on the estimated amount of cubic feet to be storedThe actual charge may vary based on the actual number of storage vaults used which is dependent upon the actual cubic feet stored and the dimensions of your goods.” [redacted] was notified his new storage bill was $plus $tax and sent monthly storage invoices accordingly
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The $(12% of the moving costs) I am requesting is more than reasonable given the time, energy and expenditures associated with addressing the poor job the moving team didThe most difficult part of the second half of the move was placing the large furniture items on the second floorMy husband and I did the work over the course of days This included dismantling the large pieces, moving them upstairs and re-assembling them Furthermore, I incurred additional costs by having to pay the handyman to wait on site for hours as the movers did not communicate their arrival time to him or to me And finally, I have spent several hours over the past month documenting the problems with the move in writing and via photos (sent to your customer service representative) and attempting to contact your office Your response to my complaint overlooks the fact that Shleppers is in breach of contract given that the movers did not perform the duties that are clearly laid in the contract that I signed This is not about "scheduling" or "expectations.” The contract states: “(3) Shleppers will disassemble and reassemble all of the furniture being moved unless otherwise requested (5) Shleppers will set up your furniture in your desired locations.” Shleppers failed to fulfill their contractual obligations In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The Company did not do everything that was within its control correctly. They waited over an hour to dispatch a tow truck as the crew was calling local locksmiths to come and try and resolve the issue. After several failed attempts, it was only then did the Company dispatch a tow truck (from the ***!). Furthermore, the Company was not even aware of my situation, because in the middle of the job, I received a call from Customer Service asking "how is your move going?" Really? While the company is proud to say that they would have paid for the additional fees incurred, it was through MY efforts to get the fees waived. My lost time of hours is worth more than $75. By not offering a fair and reasonable amount for my lost time and the inconvenience caused by not calling a tow truck right away suggests the Company does not care about their customers. Furthermore, when I was initially told via telephone that I was going to receive a $refund, it was going to be put back on my credit card. For some reason, I had to call back after several days, inquiring where my refund was. It was then when I was told about this "release". An unfortunate situation, that could easily be resolved by offering fair compensation.
Sincerely,
*** ***
Dear ***, We apologize for the frustration of the unexpected delay and are working hard to offer solutions to help expedite a resolutionWhile the delay was caused by unforeseen circumstances out of our control we are prepared to compensate for this problem
but cannot do so until the delivery is completed due to regulationsWith respect to necessitating a full refund of the entire service, unexpected delays are unfortunate and require remedy but do not offset the entire value of the move itselfWe will be happy to prepare an offer of compensation once the delivery has been completed and we have a full assessment of the situation, as per our agreement.Thank you
Shleppers would like to apologize to *** *** *** for inconvenience caused as a result of her moveDisputed amount is accepted and a release will be sent via email.Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Shleppers continues to waste both my and the Revdex.com's timeThe issue isn't, and has never been, that the photo that Shleppers damaged should be covered by insuranceThe cent per pound insurance that Shleppers has referenced repeatedly covers damages caused as their company fulfills their contractual obligationsThe damage to our photo was caused because Shleppers didn't adhere to their contractual obligationsShleppers is attempting to make us go way through threats and talking in circles, as opposed to simply acting with integrity.The issue is that Shleppers came into our home, recommended that we pay them for a "custom built crate" that would best protect our photo, provided a contract stating in two separate places that they would use a "custom built crate", didn't actually use a crate to protect our photo but charged us for one, the photo was damaged because they didn't use a crate, and instead of apologizing and making amends for not doing as they said they would do, they have proceeded to threaten us multiple times with legal action for leaving simple, factual reviews of our negative experienceShleppers has had multiple opportunities to do the right thing, apologize, and make amendsInstead, in an effort to save a few dollars, they have left us with a damaged photo and threatened us for leaving reviews. In an effort to sell customers and convince them that they should be trusted, Shleppers touts a mission statementOne value they list is to "CONDUCT OUR BUSINESS WITH THE HIGHEST MORAL AND ETHICAL STANDARDS - Let’s face it: people have had total horror stories in their dealings with moving companiesBy remembering not to cut corners, and by maintaining high moral and ethical standards, we believe that we operate each and every day in a way that makes our mothers proud of us each and every step of the way." We are experiencing a total horror story by moving with them and trusting them with our valuablesThey cut corners and didn't provide a "custom built crate" that we paid forThey damaged our photo because they cut a corner, but they will neither admit nor fix the problem they causedThey are operating with no moral or ethical standards, and yet they are out there telling potential customers that they'll do the opposite. Another value that Shleppers' mission statement lists is "BE TRANSPARENT IN EVERYTHING WE DO - We value strong relationships in all areas: with managers, direct reports, customers (internal and external), vendors, business partners, team members, and co-workers.Strong, positive relationships that are open and honest are a big part of what differentiates Shleppers from most other companiesStrong relationships allow us to accomplish much more than we would be able to otherwise.In any relationship, it’s important to be a good listener as well as a good communicatorOpen, honest communication is the best foundation for any relationship, but remember that at the end of the day it’s not what you say or what you do, but how you make people feel that matters the mostIn order for someone to feel good about a relationship, he/she must know that the other person truly cares about them, both personally and professionally."We were open and honest and left candid reviews of the service and treatment that we received by Shleppers, and they threatened us in order to force us to not be open and honestBecause we put our trust in them and they abused that trust, we have been left in a terrible position with our most valuable possession destroyed due to their negligenceAgain, Shleppers states that they want their customers to feel good and that they value honesty, but their actions say the exact opposite.All we asked of Shleppers was for them to acknowledge and apologize for not using the crate that they said they would, damaging our photo in the process, and to replace that photoWe simply expected them to do the right thing and act with the ethical and moral standards that they said they valuedThey told us that they would take good care of us and our possessionsThey didn't and lack the courage or are too greedy to apologize and make amendsThey continue to disappoint us and continue to act with zero integrity, morals, or ethics.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Response to Revdex.com Complaint #*** / *** *** *** / Ref? # *** We are writing in response to your Revdex.com concern:We have contacted All Furniture Services and created a service ticket #*** for repairs (Dresser replacement and installation of new vintage handles, Mattress handle and
chipped headboard) The customer will be contacted by them to schedule a date and time repairs In regards to the following item: a Dresser - Shleppers ordered the vintage handles at the time of repairs on 6***/and are located in our office We have advised All Furniture Services we will be paying for replacement and installation of all the drawer handles (so they all match), but need to deliver them to the customer's address prior to scheduled repair date (once the customer schedules with them). - Vintage handles need to be delivered to the customer, we need the customer's availability including Saturday with a possible hour window. Thank you,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: In response to #1:-- ConfirmedOur mailing address has not changed during this month ordeal -- Please provide photographic evidence that the box is properly packagedAs you may recall, the previous package you sent (sans permission) was so “poorly packaged” that numerous items were damaged even after they were finally locatedLet’s avoid that the second time around.-- Please overnight the box and provide tracking information at your earliest convenience.In response to #2&3:-- As mentioned, at nauseam, in previous correspondence, (which we are happy to provide), we did not take photos of the damaged nightstand, floor lamps, and record player At the time, we were willing to see past these damages on the good faith basis that all of our remaining items would be foundHowever, after months of unprofessional treatment by the Business, our good faith has run dry.In response to #4:-- Attached please find the invoice for the record playerThe nightstand and floor lamps were, as mentioned, shattered and thrown away (for obvious safety reasons)We are attaching a stylistically comparable lamp which is far cheaper from the two we boughtThe nightstand was, as was our other bedroom furniture, purchased from [redacted] and cost approximately $200-$350.In response to #5:-- After receiving the wardrobe box and examining the contents/noting any possible damages, we’ll notify Revdex.com of any outstanding belongings.Note to Business:After attesting to countless, thorough searches conducted by the Business, we were informed repeatedly and conclusively that the box could not be found.Having been informed that all of our summer/spring clothing was inexplicably gone, we were forced to purchase replacementsOn account of the Business’ misleading statements, we are happy to provide invoices for clothing bought over the past months.Lastly, and quite significantly – the Business, self-admittedly egregiously mishandled this situation - not only with regards to service, but also in the mistreatment of their customers (us)After constantly being ignored, deceived and ultimately taken advantage of, we would very much appreciate that they reflect on this when considering their settlement amountThank You, [redacted]
Revdex.com: Although the cost of the two moves total $(paid for through my checking account), I will accept the offer of $to resolve the matterI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Response to Revdex.com Complaint: 1.Upper management has approved $1,as a final and good will settlementUnfortunately without full value protection from the client's homeowner's or third party, the max coverage on the move is $cents per pound per article as the contract signed statesWe will also like to offer repairs for the wood pieces that are chipped - you will need to provide us with your availability to coordinate with our in-house carpenterand provide a list of materials needed sincerely, Shleppers
To Whom It May Concern, This is in response to Revdex.com complaint # [redacted] / [redacted] - 2/*/Please note the following actions were taken in response to the move: The customer called on 2/to explain there were some issues and damages during the move She was concerned about sleeping in the mattress on the floor because the frame had been damaged during assembly We offered her a new bed frameThe customer states she called the carpenter while he was en route to their apartment and asked him if it was new and they told her noWe confirmed with the dispatch team, a new frame was sentThe customer’s mother answered the phone, discussed the frame with her daughter and explained they did not want a “bedbug infested frame” and declinedWe offered to pur [redacted] the bed frame from the original manufacturer – we asked the customer the made, dimensions, brand, and sizeThe customer declined because [redacted] wanted to include it as part of the claimJob # [redacted] / no cost to the customer – sent new crew to complete the job because the first truck broke downThe customer submitted a claim the next day (2/*) and submitted pictures of the damagesThe carpenter looked at the pictures and asked if he can see them personallyHe believed he could fix the majority or more of the items, but wanted to confirmJob # [redacted] / No cost to the customer – Carpenter evaluated the damages and reported minor scratches, scrapes and dents on most of the itemsThe customer was offered $1,settlement release plus all repairs, materials, supplies and labor paid by ShleppersWe explained the coverage included in the move at no cost to the customer is $0.60/lb/article, the customer did not pur [redacted] additional coverageThe offer was declinedInformed us they disposed several items without giving us the opportunity to evaluate: the beige couch, shoe rack, bed headboard (evaluated), and leather couch later on and wanted full value for all the items they disposedJob # [redacted] / no cost to the customer - customer agreed to schedule repairs and then cancelled the job – [redacted] cancelled because he wanted the damaged items to be a part of the claimWe then offered the customer $1,for the irreparable items plus repairs, supplies, materials and labor for a qualified team paid by ShleppersThe customer declinedPlease note: The customer never reported any stolen or missing items, nor were those items included in the claim form they submitted electronicallyOur staff was respectful and professional throughout the process; we spoke to the customer countless times, communicated professionally through email, never used profanity or threatened the customerWe have e-mail correspondence between the customer and Shleppers showing we tried to work with the customer, offered repairs, settlement offers, none of our attempts to rectify the situation were acceptable and were declined by the customerProposed resolution: $3,settlement
Dear [redacted] , It is our policy to request a release with every customer service situation to ensure that each issue is resolved and closed at the time of compensationWe have worked tirelessly to makeamends for a situation that was beyond our control, including offering to pay any fees incurred at your building as you noted and compensating you for your timeIt is also our understanding that everything that was within our control was performed well and as expectedWe still stand by our original offer to compensate you with $for your lost time, which is above and beyond anything we are required to provideShleppers Moving & Storage stands by its quality of service and supports its customersWe hope you enjoy your new home
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] First, I did return Derek's calls...twice actuallyHe never returned my callsSecond, I received an email only after I had filed this complaint and made reviews on [redacted] , commented on [redacted] Derek's original email just referred to "unpacking", which again, can be standard or full unpackingMy question was w.r.t FULL unpackingSomehow that simple clarification did not register with the Shleppers folks.I have always known the delivery windowI should still be FIRST in that planThis has been atrocious,This complaint was filed because I called the office not just once, but many many times plus emailed over the course of a weeki will not accept that this is resolved unless my things arrive on the 5thPeriodNone of this was or is my fault and yet I am the one who is bearing the brunt of Shleppers failure to clearly answer a very simple question In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Tell Dear ***, We are actively working to rectify the issues related to your moveAt present, it is our understanding that you are in full receipt of your belongings and we have now progressed to addressing your issuesWe understand your concerns and frustrations and are working to directly address the claims that you have filedAs we are in the process of working to remedy the situation we do not yet have a clear and final determination of your claim(s) but we understand that the emotional experience of moving can cause and assure you that we will do everything in our power to respond to your claims to everyone’s satisfactionThank you
Management's response to the Revdex.com complaint: Per your request, Please see the attached Bill of Lading showing all items on the inventory were signed/counted forAccording to the documents signed, FVP was not included - see signed contractThis claim cannot be submitted to the insurance as the client had proposed as there was no premium or deductible paid Shleppers management is not going to pay the requested amount or the previous amount proposed as the contract states the clients are entitled to $cents per pound per article
Upper Management Response: Upper management has reviewed the claim and the terms of the contract - the customer did not purchase full value protection or additional coverage for the moveThere is no deductible or premium paid, no homeowners or third party insurance Shleppers is covered at $cents per pound, per article for every move for damages and/or missing items, at no additional charge to our customersPlease see part of the contract pertaining to the customer waiving the option for full replacementCompensation of the items is not based on their value, however as a courtesy to our customer we have approved a higher amount above the terms of the contract for a settlement of $The settlement has been sent to the customer
Tahlor L [redacted] quoted [redacted] for CFminimum size jobShleppers (just like any other company) do not include Full Value Protection as part of the priceIt is clearly broken down in the quote (attached) that was provided to [redacted] *** In case of a client who is interested in buying Full Value Protection the minimum is $(Federal Law) in [redacted] case it was $and the charge for it is based on deductible level chosen by the client (attached) [redacted] declined purchasing additional coverage both when the quote was provided and when the movers picked up moving itemsThis can be shown on the Bill of Lading (attached)At this time we would like to offer [redacted] as a full and final settlement offer of $a release has been sent via email
Customer [redacted] had a long distance move from New Jersey to North Carolina.As stated in our pre-moving paperwork all long distance jobs are charged half at the time of pick up and the balance on theday of delivery [redacted] had a claim for damages which a settlement was offered and declinedAt this time we would like to increase the previous settlement offer to $as a full and final offer
Customer [redacted] moved into Shleppers Storage on November **, [redacted] had an estimate and agreed to store Cubic feet worth of furniture at the rate of $ [redacted] inventory increased to cubic feetAs per Shleppers storage terms and agreement “Based on your list of items, the monthly estimated charge for your storage is $63.69, which includes taxThis estimate is based on the estimated amount of cubic feet to be storedThe actual charge may vary based on the actual number of storage vaults used which is dependent upon the actual cubic feet stored and the dimensions of your goods.” [redacted] was notified his new storage bill was $plus $tax and sent monthly storage invoices accordingly
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The $(12% of the moving costs) I am requesting is more than reasonable given the time, energy and expenditures associated with addressing the poor job the moving team didThe most difficult part of the second half of the move was placing the large furniture items on the second floorMy husband and I did the work over the course of days This included dismantling the large pieces, moving them upstairs and re-assembling them Furthermore, I incurred additional costs by having to pay the handyman to wait on site for hours as the movers did not communicate their arrival time to him or to me And finally, I have spent several hours over the past month documenting the problems with the move in writing and via photos (sent to your customer service representative) and attempting to contact your office Your response to my complaint overlooks the fact that Shleppers is in breach of contract given that the movers did not perform the duties that are clearly laid in the contract that I signed This is not about "scheduling" or "expectations.” The contract states: “(3) Shleppers will disassemble and reassemble all of the furniture being moved unless otherwise requested (5) Shleppers will set up your furniture in your desired locations.” Shleppers failed to fulfill their contractual obligations In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We would like to extend our apologies to our customer *** *** ***At this time we would like to offer *** *** $as a full and final settlement
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The Company did not do everything that was within its control correctly. They waited over an hour to dispatch a tow truck as the crew was calling local locksmiths to come and try and resolve the issue. After several failed attempts, it was only then did the Company dispatch a tow truck (from the ***!). Furthermore, the Company was not even aware of my situation, because in the middle of the job, I received a call from Customer Service asking "how is your move going?" Really? While the company is proud to say that they would have paid for the additional fees incurred, it was through MY efforts to get the fees waived. My lost time of hours is worth more than $75. By not offering a fair and reasonable amount for my lost time and the inconvenience caused by not calling a tow truck right away suggests the Company does not care about their customers. Furthermore, when I was initially told via telephone that I was going to receive a $refund, it was going to be put back on my credit card. For some reason, I had to call back after several days, inquiring where my refund was. It was then when I was told about this "release". An unfortunate situation, that could easily be resolved by offering fair compensation.
Sincerely,
*** ***
This is in response to the customer's concern:Shleppers sends a notification to all of our customer's with instructions for jewelry and other valuables (Please see the notice sent to the customer prior to the move below) Our Human Resources Department investigated the case (when the
customer reported it to us) and the movers did not open the drawers - the mover in charge of that room wrapped the table in blankets and taped it as it wasThe customer was present during the move The customer was asked to provide a copy of the receipt for the purchase of the watch It has not been provided as of yet.*** *** *** *** *** *** *** *** * *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** ** *** ** *** *** *** *** *** *** *** *** *** *** * *** *** ** *** *** *** *** *** *** *** *** *** *** *** * *** ** *** *** *** *** *** *** *** ** *** ** *** *** *** *** ** ** *** *** *** ** *** *** *** *** *** *** *** *** *** *** ** *** ** ** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** *** ** *** *** *** *** ** *** *** *** ** *** ** *** *** *** ** *** *** *** *** ** *** *** *** *** *** *** *** ** ** *** *** *** *** ** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** ** *** ** *** *** *** *** *** ** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** ** *** *** ** *** *** ** * *** ** *** ** *** *** *** *** ** *** *** ** *** ** *** *** *** *** *** *** *** ** *** *** *** ** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** ** ***
Dear ***, We apologize for the frustration of the unexpected delay and are working hard to offer solutions to help expedite a resolutionWhile the delay was caused by unforeseen circumstances out of our control we are prepared to compensate for this problem
but cannot do so until the delivery is completed due to regulationsWith respect to necessitating a full refund of the entire service, unexpected delays are unfortunate and require remedy but do not offset the entire value of the move itselfWe will be happy to prepare an offer of compensation once the delivery has been completed and we have a full assessment of the situation, as per our agreement.Thank you
Shleppers would like to apologize to *** *** *** for inconvenience caused as a result of her moveDisputed amount is accepted and a release will be sent via email.Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Shleppers continues to waste both my and the Revdex.com's timeThe issue isn't, and has never been, that the photo that Shleppers damaged should be covered by insuranceThe cent per pound insurance that Shleppers has referenced repeatedly covers damages caused as their company fulfills their contractual obligationsThe damage to our photo was caused because Shleppers didn't adhere to their contractual obligationsShleppers is attempting to make us go way through threats and talking in circles, as opposed to simply acting with integrity.The issue is that Shleppers came into our home, recommended that we pay them for a "custom built crate" that would best protect our photo, provided a contract stating in two separate places that they would use a "custom built crate", didn't actually use a crate to protect our photo but charged us for one, the photo was damaged because they didn't use a crate, and instead of apologizing and making amends for not doing as they said they would do, they have proceeded to threaten us multiple times with legal action for leaving simple, factual reviews of our negative experienceShleppers has had multiple opportunities to do the right thing, apologize, and make amendsInstead, in an effort to save a few dollars, they have left us with a damaged photo and threatened us for leaving reviews. In an effort to sell customers and convince them that they should be trusted, Shleppers touts a mission statementOne value they list is to "CONDUCT OUR BUSINESS WITH THE HIGHEST MORAL AND ETHICAL STANDARDS - Let’s face it: people have had total horror stories in their dealings with moving companiesBy remembering not to cut corners, and by maintaining high moral and ethical standards, we believe that we operate each and every day in a way that makes our mothers proud of us each and every step of the way." We are experiencing a total horror story by moving with them and trusting them with our valuablesThey cut corners and didn't provide a "custom built crate" that we paid forThey damaged our photo because they cut a corner, but they will neither admit nor fix the problem they causedThey are operating with no moral or ethical standards, and yet they are out there telling potential customers that they'll do the opposite. Another value that Shleppers' mission statement lists is "BE TRANSPARENT IN EVERYTHING WE DO - We value strong relationships in all areas: with managers, direct reports, customers (internal and external), vendors, business partners, team members, and co-workers.Strong, positive relationships that are open and honest are a big part of what differentiates Shleppers from most other companiesStrong relationships allow us to accomplish much more than we would be able to otherwise.In any relationship, it’s important to be a good listener as well as a good communicatorOpen, honest communication is the best foundation for any relationship, but remember that at the end of the day it’s not what you say or what you do, but how you make people feel that matters the mostIn order for someone to feel good about a relationship, he/she must know that the other person truly cares about them, both personally and professionally."We were open and honest and left candid reviews of the service and treatment that we received by Shleppers, and they threatened us in order to force us to not be open and honestBecause we put our trust in them and they abused that trust, we have been left in a terrible position with our most valuable possession destroyed due to their negligenceAgain, Shleppers states that they want their customers to feel good and that they value honesty, but their actions say the exact opposite.All we asked of Shleppers was for them to acknowledge and apologize for not using the crate that they said they would, damaging our photo in the process, and to replace that photoWe simply expected them to do the right thing and act with the ethical and moral standards that they said they valuedThey told us that they would take good care of us and our possessionsThey didn't and lack the courage or are too greedy to apologize and make amendsThey continue to disappoint us and continue to act with zero integrity, morals, or ethics.
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Sincerely,
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Response to Revdex.com Complaint #*** / *** *** *** / Ref? # *** We are writing in response to your Revdex.com concern:We have contacted All Furniture Services and created a service ticket #*** for repairs (Dresser replacement and installation of new vintage handles, Mattress handle and
chipped headboard) The customer will be contacted by them to schedule a date and time repairs In regards to the following item: a Dresser - Shleppers ordered the vintage handles at the time of repairs on 6***/and are located in our office We have advised All Furniture Services we will be paying for replacement and installation of all the drawer handles (so they all match), but need to deliver them to the customer's address prior to scheduled repair date (once the customer schedules with them). - Vintage handles need to be delivered to the customer, we need the customer's availability including Saturday with a possible hour window. Thank you,