I have been in contact with the customer. She provided the documents indicated above and the order #[redacted] for the missing bed center slat, the piece has been ordered and is due to arrive on 10/**/16. Please see transaction information below: [redacted]
[redacted]
[redacted]
[redacted]I have requested for the customer to please provide a copy of the order once it's sent to her email and for her to confirm receipt on 10/06/16. Sincerely, Martha [redacted]
The customer was notified we had found a piece that looks like the picture of the item she provided and answered it does not belong to her. The piece is still in our possession, we propose the carpenter to evaluate the damaged bed and bring the piece we still have and do the assembly.The claim the...
customer submitted for missing and damaged items was already resolved through Revdex.com complaint # [redacted]. 1. We paid the customer $200.00 for the claim (damages and missing items) 2. we delivered the remainder of the items in storage at no cost to the customer. 4 months of storage @ $110.00 plus tax per month totaling $440.00. Thank you.
Tahlor
L[redacted] quoted [redacted] for 200 CF. minimum size job. Shleppers
(just like any other company) do not include Full Value Protection as part of
the price. It is clearly broken down in the quote (attached) that was provided
to [redacted]. In case of a client who is
interested in buying...
Full Value Protection the minimum is $6000 (Federal Law)
in [redacted] case it was $8400.00 and the charge for it is based on deductible
level chosen by the client (attached) [redacted] declined purchasing additional
coverage both when the quote was provided and when the movers picked up moving
items. This can be shown on the Bill of Lading (attached). At this time we
would like to offer [redacted] as a full and final settlement offer of $200.00 a
release has been sent via email.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I find it shocking and alarming that this business thinks that it is okay that their employees acted careless with our property. This wasn't a minor scratch, they destroyed our furniture and I will not accept the money that they are offering given the fact that this was not an accident. I am prepared and able to prove that this was negligence on the part of the movers. Additionally, they have yet to respond or acknowledge the fraud from their employees who conned us out of money.
Regards,[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We are sorry for the delay as we didn't receive the message to settle. Attached is the release that you will have to review, sign and notarize. Please fax, email or mail back.Thank youI will also send you a copy via email.[redacted]
We apologize for the frustration and
miscommunication during your long distance move. With respect to necessitating
a full refund of the entire service, for communication issues do not offset the
entire value of the move itself. An adjustment was made on your moving total for less then the...
estimated amount. As per
signed agreement balance due must be paid before delivery of items.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# 11615955, and have determined that my complaint has NOT been resolved because:
The bed is not damaged. The support beam that is needed to assemble the bed is the item needed. I am requesting the support beam in the same condition as I provided. The picture provided was not clear enough to determine if the item was mine or if it was in the same condition. I assume that was because the company needs to protect the privacy of other customer's stored items. The gentleman that delivered my items earlier in the year, was well aware of the one item that was not included on the truck. I would like a clearer picture to be sure or the item available for pick-up in the same condition that I provided it.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Shana Anselme
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Please complete this process because I understand that Shlepper's is not accountable to anyone and I will be suing them. Please do not worry that we need another round of their negligence. Please grade them and we will meet in court. Thank you.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Shleppers in currently in the process of locating customer items. We have made customer offer for reimbursement but need signed moving paperwork returned. We are hoping to have a resolution for customer in the next couple of weeks. We have been in communication with customer.
To Whom It May Concern, This is in response to Revdex.com complaint # [redacted] / [redacted] - 2/*/2016 Please note the following actions were taken in response to the move: The customer called on 2/1 to explain there were some issues and damages during the move. She was concerned about...
sleeping in the mattress on the floor because the frame had been damaged during assembly. We offered her a new bed frame. The customer states she called the carpenter while he was en route to their apartment and asked him if it was new and they told her no. We confirmed with the dispatch team, a new frame was sent. The customer’s mother answered the phone, discussed the frame with her daughter and explained they did not want a “bedbug infested frame” and declined. We offered to pur[redacted] the bed frame from the original manufacturer – we asked the customer the made, dimensions, brand, and size. The customer declined because [redacted] wanted to include it as part of the claim. Job # [redacted] / no cost to the customer – sent new crew to complete the job because the first truck broke down. The customer submitted a claim the next day (2/*) and submitted pictures of the damages. The carpenter looked at the pictures and asked if he can see them personally. He believed he could fix the majority or more of the items, but wanted to confirm. Job # [redacted] / No cost to the customer – Carpenter evaluated the damages and reported minor scratches, scrapes and dents on most of the items. The customer was offered $1,715.60 settlement release plus all repairs, materials, supplies and labor paid by Shleppers. We explained the coverage included in the move at no cost to the customer is $0.60/lb/article, the customer did not pur[redacted] additional coverage. The offer was declined. Informed us they disposed several items without giving us the opportunity to evaluate: the beige couch, shoe rack, bed headboard (evaluated), and leather couch later on and wanted full value for all the items they disposed. Job # [redacted] / no cost to the customer - customer agreed to schedule repairs and then cancelled the job – [redacted] cancelled because he wanted the damaged items to be a part of the claim. We then offered the customer $1,206.60 for the irreparable items plus repairs, supplies, materials and labor for a qualified team paid by Shleppers. The customer declined. Please note: The customer never reported any stolen or missing items, nor were those items included in the claim form they submitted electronically. Our staff was respectful and professional throughout the process; we spoke to the customer countless times, communicated professionally through email, never used profanity or threatened the customer. We have e-mail correspondence between the customer and Shleppers showing we tried to work with the customer, offered repairs, settlement offers, none of our attempts to rectify the situation were acceptable and were declined by the customer. Proposed resolution: $3,000 settlement
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
This is unacceptable. The customers shouldn’t have to pay for additional insurance to cover a service that they specifically hired the company to do and that the company apparently specializes in. We’re nottalking about one broken/damaged item or one lost box; we’re talking about multiple belongings. At least three of the customers’ boxes were held by the company for well over 100 days due to incompetent searches and had the customers not contacted the Revdex.com or upper management, they would remain missing. It’s unacceptable. And on top of that, the customers were blatantly misled and ignored numerous times, even after involving both owners, Allen G[redacted] and Raz I[redacted]. Again, unacceptable. The company boasts excellent customer service, and yet, the customers experienced anything but. The customer will not settle until the amount offered is a fair one. Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
My crate and barrel sideboard was in perfect condition the date of my move. I actually had the same item moved with another moving company with no issues. After Shleppers handled my sideboard its now demolished and trash, it can not be fixed. I expect my refund to compensate for the price of the item at least half the amount so that I can purchase another sideboard, really it should be the full amount as I now have to spend money on something that had no issues prior to this move. This company has horrible customer service and should not be in business. They should also be fined for false advertisement as they say they have private facility for storage yet my items were stored in a public facilty with storage units they rented for that facility.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Shleppers Response to complaint #[redacted]: 1. The client moved with us on 11/**/2016, the cost of the move was $1,084.60 -customer rejected the full value protection option in the contract and accepted the coverage for the shipment would be valued at $0.60 cents per pound per article for...
damages and missing items. 2. Upper management made a settlement release of half of the cost of the move ($543 rounded), above the terms of the contract. The customer did not find the offer acceptable. 3. Upper management is offering to refund 75% ($815.00 rounded) of the cost of he move as a courtesy and good will to settle the claim. Thank you, Shleppers Moving and Storage
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted]. I would be willing to accept the $3,000 settlement proposed by the business on the condition that they also do not require me to pay the $1571 charge for the move. At present, I have disputed this $1571 charge with [redacted], and [redacted] is not holding me responsible for the charge. Therefore, in addition to receiving $3,000 from Shelepper's, I want assurance that they are not going to dispute with [redacted] the $1571 charge for the move.If this is agreeable to Shlepper's, then we will settle. Best,[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear [redacted], We understand your concerns regarding your claims from your long distance move. Though moving liabilities and valuation policies limit our abilities and it can be difficult to determine responsibility in many cases, we are working to go beyond the terms in your agreement. Shleppers cares about its customers and doing what it can to remedy experiences. At this time we would like to increase the previous offered amount to a fill and final offer of $750.00.Thank you
Dear [redacted], We sincerely apologize that your specific expectations were not met to your standards. We recognize that this created an inconvenience for you and previously offered a refund of $200 to help compensate for your unmet expectations. As a fill and final offer we would like to increase this amount to $350. We hope that you are enjoying your new home and wish you the best of luck.
Customer [redacted] moved into Shleppers Storage on
November **, 2014. [redacted] had an estimate and agreed to store 130 Cubic
feet worth of furniture at the rate of $63.69. [redacted] inventory
increased to 350 cubic feet. As per Shleppers storage terms and agreement “Based
on your...
list of items, the monthly estimated charge for your storage is $63.69,
which includes tax. This estimate is based on the estimated amount of cubic
feet to be stored. The actual charge may vary based on the actual number of
storage vaults used which is dependent upon the actual cubic feet stored and
the dimensions of your goods.” [redacted] was notified his new storage bill was $157.50 plus $13.98 tax and sent monthly
storage invoices accordingly
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
First, I did return Derek's calls...twice actually. He never returned my calls. Second, I received an email only after I had filed this complaint and made reviews on [redacted], commented on [redacted]. Derek's original email just referred to "unpacking", which again, can be standard or full unpacking. My question was w.r.t FULL unpacking. Somehow that simple clarification did not register with the Shleppers folks.I have always known the delivery window. I should still be FIRST in that plan. This has been atrocious,This complaint was filed because I called the office not just once, but many many times plus emailed over the course of a week. i will not accept that this is resolved unless my things arrive on the 5th. Period. None of this was or is my fault and yet I am the one who is bearing the brunt of Shleppers failure to clearly answer a very simple question.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
I have been in contact with the customer. She provided the documents indicated above and the order #[redacted] for the missing bed center slat, the piece has been ordered and is due to arrive on 10/**/16. Please see transaction information below: [redacted]
[redacted]
[redacted]
[redacted]I have requested for the customer to please provide a copy of the order once it's sent to her email and for her to confirm receipt on 10/06/16. Sincerely, Martha [redacted]
The customer was notified we had found a piece that looks like the picture of the item she provided and answered it does not belong to her. The piece is still in our possession, we propose the carpenter to evaluate the damaged bed and bring the piece we still have and do the assembly.The claim the...
customer submitted for missing and damaged items was already resolved through Revdex.com complaint # [redacted]. 1. We paid the customer $200.00 for the claim (damages and missing items) 2. we delivered the remainder of the items in storage at no cost to the customer. 4 months of storage @ $110.00 plus tax per month totaling $440.00. Thank you.
Tahlor
L[redacted] quoted [redacted] for 200 CF. minimum size job. Shleppers
(just like any other company) do not include Full Value Protection as part of
the price. It is clearly broken down in the quote (attached) that was provided
to [redacted]. In case of a client who is
interested in buying...
Full Value Protection the minimum is $6000 (Federal Law)
in [redacted] case it was $8400.00 and the charge for it is based on deductible
level chosen by the client (attached) [redacted] declined purchasing additional
coverage both when the quote was provided and when the movers picked up moving
items. This can be shown on the Bill of Lading (attached). At this time we
would like to offer [redacted] as a full and final settlement offer of $200.00 a
release has been sent via email.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I find it shocking and alarming that this business thinks that it is okay that their employees acted careless with our property. This wasn't a minor scratch, they destroyed our furniture and I will not accept the money that they are offering given the fact that this was not an accident. I am prepared and able to prove that this was negligence on the part of the movers. Additionally, they have yet to respond or acknowledge the fraud from their employees who conned us out of money.
Regards,[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We are sorry for the delay as we didn't receive the message to settle. Attached is the release that you will have to review, sign and notarize. Please fax, email or mail back.Thank youI will also send you a copy via email.[redacted]
We apologize for the frustration and
miscommunication during your long distance move. With respect to necessitating
a full refund of the entire service, for communication issues do not offset the
entire value of the move itself. An adjustment was made on your moving total for less then the...
estimated amount. As per
signed agreement balance due must be paid before delivery of items.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# 11615955, and have determined that my complaint has NOT been resolved because:
The bed is not damaged. The support beam that is needed to assemble the bed is the item needed. I am requesting the support beam in the same condition as I provided. The picture provided was not clear enough to determine if the item was mine or if it was in the same condition. I assume that was because the company needs to protect the privacy of other customer's stored items. The gentleman that delivered my items earlier in the year, was well aware of the one item that was not included on the truck. I would like a clearer picture to be sure or the item available for pick-up in the same condition that I provided it.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Shana Anselme
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Please complete this process because I understand that Shlepper's is not accountable to anyone and I will be suing them. Please do not worry that we need another round of their negligence. Please grade them and we will meet in court. Thank you.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Shleppers in currently in the process of locating customer items. We have made customer offer for reimbursement but need signed moving paperwork returned. We are hoping to have a resolution for customer in the next couple of weeks. We have been in communication with customer.
To Whom It May Concern, This is in response to Revdex.com complaint # [redacted] / [redacted] - 2/*/2016 Please note the following actions were taken in response to the move: The customer called on 2/1 to explain there were some issues and damages during the move. She was concerned about...
sleeping in the mattress on the floor because the frame had been damaged during assembly. We offered her a new bed frame. The customer states she called the carpenter while he was en route to their apartment and asked him if it was new and they told her no. We confirmed with the dispatch team, a new frame was sent. The customer’s mother answered the phone, discussed the frame with her daughter and explained they did not want a “bedbug infested frame” and declined. We offered to pur[redacted] the bed frame from the original manufacturer – we asked the customer the made, dimensions, brand, and size. The customer declined because [redacted] wanted to include it as part of the claim. Job # [redacted] / no cost to the customer – sent new crew to complete the job because the first truck broke down. The customer submitted a claim the next day (2/*) and submitted pictures of the damages. The carpenter looked at the pictures and asked if he can see them personally. He believed he could fix the majority or more of the items, but wanted to confirm. Job # [redacted] / No cost to the customer – Carpenter evaluated the damages and reported minor scratches, scrapes and dents on most of the items. The customer was offered $1,715.60 settlement release plus all repairs, materials, supplies and labor paid by Shleppers. We explained the coverage included in the move at no cost to the customer is $0.60/lb/article, the customer did not pur[redacted] additional coverage. The offer was declined. Informed us they disposed several items without giving us the opportunity to evaluate: the beige couch, shoe rack, bed headboard (evaluated), and leather couch later on and wanted full value for all the items they disposed. Job # [redacted] / no cost to the customer - customer agreed to schedule repairs and then cancelled the job – [redacted] cancelled because he wanted the damaged items to be a part of the claim. We then offered the customer $1,206.60 for the irreparable items plus repairs, supplies, materials and labor for a qualified team paid by Shleppers. The customer declined. Please note: The customer never reported any stolen or missing items, nor were those items included in the claim form they submitted electronically. Our staff was respectful and professional throughout the process; we spoke to the customer countless times, communicated professionally through email, never used profanity or threatened the customer. We have e-mail correspondence between the customer and Shleppers showing we tried to work with the customer, offered repairs, settlement offers, none of our attempts to rectify the situation were acceptable and were declined by the customer. Proposed resolution: $3,000 settlement
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
This is unacceptable. The customers shouldn’t have to pay for additional insurance to cover a service that they specifically hired the company to do and that the company apparently specializes in. We’re nottalking about one broken/damaged item or one lost box; we’re talking about multiple belongings. At least three of the customers’ boxes were held by the company for well over 100 days due to incompetent searches and had the customers not contacted the Revdex.com or upper management, they would remain missing. It’s unacceptable. And on top of that, the customers were blatantly misled and ignored numerous times, even after involving both owners, Allen G[redacted] and Raz I[redacted]. Again, unacceptable. The company boasts excellent customer service, and yet, the customers experienced anything but. The customer will not settle until the amount offered is a fair one. Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
My crate and barrel sideboard was in perfect condition the date of my move. I actually had the same item moved with another moving company with no issues. After Shleppers handled my sideboard its now demolished and trash, it can not be fixed. I expect my refund to compensate for the price of the item at least half the amount so that I can purchase another sideboard, really it should be the full amount as I now have to spend money on something that had no issues prior to this move. This company has horrible customer service and should not be in business. They should also be fined for false advertisement as they say they have private facility for storage yet my items were stored in a public facilty with storage units they rented for that facility.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Tell us why hereThank you for your feedback again. At this time the previously offered settlement is our full and final offer. ...
Shleppers Response to complaint #[redacted]: 1. The client moved with us on 11/**/2016, the cost of the move was $1,084.60 -customer rejected the full value protection option in the contract and accepted the coverage for the shipment would be valued at $0.60 cents per pound per article for...
damages and missing items. 2. Upper management made a settlement release of half of the cost of the move ($543 rounded), above the terms of the contract. The customer did not find the offer acceptable. 3. Upper management is offering to refund 75% ($815.00 rounded) of the cost of he move as a courtesy and good will to settle the claim. Thank you, Shleppers Moving and Storage
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted]. I would be willing to accept the $3,000 settlement proposed by the business on the condition that they also do not require me to pay the $1571 charge for the move. At present, I have disputed this $1571 charge with [redacted], and [redacted] is not holding me responsible for the charge. Therefore, in addition to receiving $3,000 from Shelepper's, I want assurance that they are not going to dispute with [redacted] the $1571 charge for the move.If this is agreeable to Shlepper's, then we will settle. Best,[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Dear [redacted], We understand your concerns regarding your claims from your long distance move. Though moving liabilities and valuation policies limit our abilities and it can be difficult to determine responsibility in many cases, we are working to go beyond the terms in your agreement. Shleppers cares about its customers and doing what it can to remedy experiences. At this time we would like to increase the previous offered amount to a fill and final offer of $750.00.Thank you
Dear [redacted], We sincerely apologize that your specific expectations were not met to your standards. We recognize that this created an inconvenience for you and previously offered a refund of $200 to help compensate for your unmet expectations. As a fill and final offer we would like to increase this amount to $350. We hope that you are enjoying your new home and wish you the best of luck.
Customer [redacted] moved into Shleppers Storage on
November **, 2014. [redacted] had an estimate and agreed to store 130 Cubic
feet worth of furniture at the rate of $63.69. [redacted] inventory
increased to 350 cubic feet. As per Shleppers storage terms and agreement “Based
on your...
list of items, the monthly estimated charge for your storage is $63.69,
which includes tax. This estimate is based on the estimated amount of cubic
feet to be stored. The actual charge may vary based on the actual number of
storage vaults used which is dependent upon the actual cubic feet stored and
the dimensions of your goods.” [redacted] was notified his new storage bill was $157.50 plus $13.98 tax and sent monthly
storage invoices accordingly
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
First, I did return Derek's calls...twice actually. He never returned my calls. Second, I received an email only after I had filed this complaint and made reviews on [redacted], commented on [redacted]. Derek's original email just referred to "unpacking", which again, can be standard or full unpacking. My question was w.r.t FULL unpacking. Somehow that simple clarification did not register with the Shleppers folks.I have always known the delivery window. I should still be FIRST in that plan. This has been atrocious,This complaint was filed because I called the office not just once, but many many times plus emailed over the course of a week. i will not accept that this is resolved unless my things arrive on the 5th. Period. None of this was or is my fault and yet I am the one who is bearing the brunt of Shleppers failure to clearly answer a very simple question.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We have reached out the customer and working on repairing items to resolve all issues.