To Whom It May Concern:Response to Complaint #***:The delivery window was provided to the customer - The delivery window is 8/*-8/** Please review the quote sent by Derek. An e-mail conversation occurred between the consultant (Derek W.) and the customer the day before the
complaint confirming he did include full unpacking services He is not sure why the complaint was filed. He has e-mailed and called the customer several times to clarify and has not received a call back in return. We have coordinators answering the phones daily, she spoke to Jonathan and expressed her concern about unpacking servicesKeemah, Long Distance Manager, and Derek confirmed unpacking services are part of the moveThe notes and quote sent to the customer indicate the services are included as well. For additional inquiries, the customer can contact the Long Distance Manager, Keemah A*** at *** *** ***
This is in response to the customer's desired settlement request:The Spring/Summer wardrobe box has been found, it can be shipped to the customer via Worldwide *** - the customer needs to confirm the address: *** *** *** *** *** *** ** *** ** ***Once the customer confirms the
address - we will contact *** for delivery. The nightstand reported in this complaint was not included in the claim submitted by the customer Please submit additional information in regards to this damagePictures of the damage(s), manufacturing information (product ID, dimensions, color) so we can add it to your claimThe compensation for the claim submitted cannot be processed until we have all the required information to complete the claim processCustomer needs to submit pictures of all the damages incurred during the move including: the Nightstand, Lamps, and Record PlayerWe need the invoice for the record player repairs in the amount of $and any other invoice(s) for any other repairsOnce the box is delivered and the pictures and invoice(s) are received by Shleppers we will work on the claim and send a settlement release to the customer. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I unfortunately do not agree with their explanationThe charge back was made because of missing items ( tripod and guitar)When delivery was made it was discovered that the snack table was missing as well and that's the reason the claim was madeMy opinion of this so called company stands and I would add munipulater of the truth to thatI would like to thank you and *** for intervening on my behalfI won't peruse this issue any further, the frustration associated with dealing with these people is not worth it! Apparently they are hard up for bucks but I am not! Thanks again! ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We will be addressing customer moving complaints and claim once items are delivered this weekWe will contact customer to go over claim for settlement amount.Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint...
ID# [redacted], and have determined that my complaint has NOT been resolved because:
Here we are over two weeks past the date the complaint was submitted. Again, with Shleppers Movers, we are a day late and a dollar short. Not only was the response arrogantly devoid of any acknowledgement of the issues I encountered, this settlement will not even cover the cost of fixing my bathtub. The invoice along with a few of the pictures I initially submitted to Shleppers after the move are included in this response. As there is only room for four attachments, I was only able to include a sample, yet, I have so many photos that document the mishandling of this move. The idea that Shleppers response is late and not equivalent to the rising costs in my losses because of this issue being mishandled indicates that a court of law is my only alternative. Thank you Revdex.com for showing me what I need to do to truly resolve this issue. Initially, I worked with [redacted] because she told me she would resolve everything and here I am with more to do. Some items that were stolen were acknowledged on my claim for only partial recovery and a standard of no customer service is confirmed. My house was in chaos for weeks after my move in November. My keys were returned in December. I was refunded the $1100 I was owed for overcharge in December and I was accused of not paying the balance initially. This is unacceptable. The only way to trust Shleppers is to use three moving companies to clean up after their mess. I'm only adding my pictures to help illustrate the abuse of trust in this case, not because it is my duty. Again, being late with the response and having no accountable nature is enough for me. Sincerely,[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hi [redacted],We appreciate you taking the time to reach out to us to discuss your concerns with your previous move. Our claims process is standardized with the rest of the industry due to liability constraints and regulations but we understand your frustrations and are happy to increase our...
claim beyond what we are obligated to a full and final offer of $100.Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Dear [redacted]We are terribly sorry that you had a negative experience and appreciate you taking the time to submit your claim and work with us to resolve the issues. We would like to helprectify your experience by going beyond the terms in your agreement. Shleppers cares about...
its customers and doing what it can to remedy experiences. At this time we would like to offer you $150.00 as a fill and final offer.
Management's response to the Revdex.com complaint: 1. Per your request, Please see the attached Bill of Lading showing all items on the inventory were signed/counted for. 2. According to the documents signed, FVP was not included - see signed contract. This claim cannot be submitted to the insurance as the client had proposed as there was no premium or deductible paid. 3. Shleppers management is not going to pay the requested amount or the previous amount proposed as the contract states the clients are entitled to $0.60 cents per pound per article.
Upper Management Response: 1. Upper management has reviewed the claim and the terms of the contract - the customer did not purchase full value protection or additional coverage for the move. There is no deductible or premium paid, no homeowners or third party insurance. Shleppers is covered at $0.60 cents per pound, per article for every move for damages and/or missing items, at no additional charge to our customers. Please see part of the contract pertaining to the customer waiving the option for full replacement. 2. Compensation of the items is not based on their value, however as a courtesy to our customer we have approved a higher amount above the terms of the contract for a settlement of $350.00. The settlement has been sent to the customer.
Dear [redacted], It is our policy to request a release with every customer service situation to ensure that each issue is resolved and closed at the time of compensation. We have worked tirelessly to makeamends for a situation that was beyond our control, including offering to...
pay any fees incurred at your building as you noted and compensating you for your time. It is also our understanding that everything that was within our control was performed well and as expected. We still stand by our original offer to compensate you with $75 for your lost time, which is above and beyond anything we are required to provide. Shleppers Moving & Storage stands by its quality of service and supports its customers. We hope you enjoy your new home.
Clarification: The items she listed totaling $950 is what she requested in the claim and the amounts input by her. There was never a settlement offer of $950.00 was never offered to the customer. I asked her to confirm the amounts she submitted to us because they did not match the requested amount on the Revdex.com complaint and asked her to provide receipts/invoices showing the value of the items to confirm. The invoices provided were for the books, still missing invoices for the furniture. Upper management is willing to settle for $800.00 final – We are refunding the cost of two moves done for the customer and a little extra to try to settle this. Can you please relay this to the customer, if she accepts I will email the settlement release. Once she submits it back to us, fully executed, I will submit it to accounting for payment. Sincerely, Martha L** Customer Relations Manager ____________________________________________________________________________ ShleppersMoving & Storage
Dear [redacted] We are attempting to rectify this situation though we were never directly contacted for a claim or complaint regarding this matter. We would like to offer compensation and sent paperwork to assist with this via email and are waiting to receive back so we...
can continue with the process. We apologize for this experience and work to assist our customers to ensure satisfaction. However, with nearly forty years experience in moving, we do not have a habit of under-performing or not takingcare of the customer. We recognize that issues occur and actively work to make things right, as we are in this situation.
Tell Dear [redacted], We are actively working to rectify the issues related to your move. At present, it is our understanding that you are in full receipt of your belongings and we have now progressed to addressing your issues. We understand your concerns and frustrations and are...
working to directly address the claims that you have filed. As we are in the process of working to remedy the situation we do not yet have a clear and final determination of your claim(s) but we understand that the emotional experience of moving can cause and assure you that we will do everything in our power to respond to your claims to everyone’s satisfaction. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]The company destroyed and damaged over $2,000 worth of property. Additionally, their employees fraudulently took $200 in cash from us and the company has yet to address this issue. We would be willing to settle for $1,000 plus the $200. Otherwise, we have already filed a suit with the Small Claims Court and will see them there to settle this with a judge. In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Thank you for reaching out again regarding your issues withyour move. We are happy to hear you have previously had great experiences withour team. As we have explained on several previous occasions, we are willing tocompensate far beyond what we are legally obligated to provide and have offeredto go far beyond our liabilities and industry regulations. Our offer stillstands should you wish to accept it.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. How is this communicated to the business?Sincerely, [redacted]
Customer [redacted] had a long distance move from New Jersey to North Carolina.As stated in our pre-moving paperwork all long distance jobs are charged half at the time of pick up and the balance on theday of delivery. [redacted] had a claim for damages which a settlement...
was offered and declined. At this time we would like to increase the previous settlement offer to $500.00 as a full and final offer.
To Whom It May Concern:Response to Complaint #***:The delivery window was provided to the customer - The delivery window is 8/*-8/** Please review the quote sent by Derek. An e-mail conversation occurred between the consultant (Derek W.) and the customer the day before the
complaint confirming he did include full unpacking services He is not sure why the complaint was filed. He has e-mailed and called the customer several times to clarify and has not received a call back in return. We have coordinators answering the phones daily, she spoke to Jonathan and expressed her concern about unpacking servicesKeemah, Long Distance Manager, and Derek confirmed unpacking services are part of the moveThe notes and quote sent to the customer indicate the services are included as well. For additional inquiries, the customer can contact the Long Distance Manager, Keemah A*** at *** *** ***
This is in response to the customer's desired settlement request:The Spring/Summer wardrobe box has been found, it can be shipped to the customer via Worldwide *** - the customer needs to confirm the address: *** *** *** *** *** *** ** *** ** ***Once the customer confirms the
address - we will contact *** for delivery. The nightstand reported in this complaint was not included in the claim submitted by the customer Please submit additional information in regards to this damagePictures of the damage(s), manufacturing information (product ID, dimensions, color) so we can add it to your claimThe compensation for the claim submitted cannot be processed until we have all the required information to complete the claim processCustomer needs to submit pictures of all the damages incurred during the move including: the Nightstand, Lamps, and Record PlayerWe need the invoice for the record player repairs in the amount of $and any other invoice(s) for any other repairsOnce the box is delivered and the pictures and invoice(s) are received by Shleppers we will work on the claim and send a settlement release to the customer. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I unfortunately do not agree with their explanationThe charge back was made because of missing items ( tripod and guitar)When delivery was made it was discovered that the snack table was missing as well and that's the reason the claim was madeMy opinion of this so called company stands and I would add munipulater of the truth to thatI would like to thank you and *** for intervening on my behalfI won't peruse this issue any further, the frustration associated with dealing with these people is not worth it! Apparently they are hard up for bucks but I am not! Thanks again! ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
We will be addressing customer moving complaints and claim once items are delivered this weekWe will contact customer to go over claim for settlement amount.Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint...
ID# [redacted], and have determined that my complaint has NOT been resolved because:
Here we are over two weeks past the date the complaint was submitted. Again, with Shleppers Movers, we are a day late and a dollar short. Not only was the response arrogantly devoid of any acknowledgement of the issues I encountered, this settlement will not even cover the cost of fixing my bathtub. The invoice along with a few of the pictures I initially submitted to Shleppers after the move are included in this response. As there is only room for four attachments, I was only able to include a sample, yet, I have so many photos that document the mishandling of this move. The idea that Shleppers response is late and not equivalent to the rising costs in my losses because of this issue being mishandled indicates that a court of law is my only alternative. Thank you Revdex.com for showing me what I need to do to truly resolve this issue. Initially, I worked with [redacted] because she told me she would resolve everything and here I am with more to do. Some items that were stolen were acknowledged on my claim for only partial recovery and a standard of no customer service is confirmed. My house was in chaos for weeks after my move in November. My keys were returned in December. I was refunded the $1100 I was owed for overcharge in December and I was accused of not paying the balance initially. This is unacceptable. The only way to trust Shleppers is to use three moving companies to clean up after their mess. I'm only adding my pictures to help illustrate the abuse of trust in this case, not because it is my duty. Again, being late with the response and having no accountable nature is enough for me. Sincerely,[redacted]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Hi [redacted],We appreciate you taking the time to reach out to us to discuss your concerns with your previous move. Our claims process is standardized with the rest of the industry due to liability constraints and regulations but we understand your frustrations and are happy to increase our...
claim beyond what we are obligated to a full and final offer of $100.Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Dear [redacted]We are terribly sorry that you had a negative experience and appreciate you taking the time to submit your claim and work with us to resolve the issues. We would like to helprectify your experience by going beyond the terms in your agreement. Shleppers cares about...
its customers and doing what it can to remedy experiences. At this time we would like to offer you $150.00 as a fill and final offer.
Management's response to the Revdex.com complaint: 1. Per your request, Please see the attached Bill of Lading showing all items on the inventory were signed/counted for. 2. According to the documents signed, FVP was not included - see signed contract. This claim cannot be submitted to the insurance as the client had proposed as there was no premium or deductible paid. 3. Shleppers management is not going to pay the requested amount or the previous amount proposed as the contract states the clients are entitled to $0.60 cents per pound per article.
Upper Management Response: 1. Upper management has reviewed the claim and the terms of the contract - the customer did not purchase full value protection or additional coverage for the move. There is no deductible or premium paid, no homeowners or third party insurance. Shleppers is covered at $0.60 cents per pound, per article for every move for damages and/or missing items, at no additional charge to our customers. Please see part of the contract pertaining to the customer waiving the option for full replacement. 2. Compensation of the items is not based on their value, however as a courtesy to our customer we have approved a higher amount above the terms of the contract for a settlement of $350.00. The settlement has been sent to the customer.
Dear [redacted], It is our policy to request a release with every customer service situation to ensure that each issue is resolved and closed at the time of compensation. We have worked tirelessly to makeamends for a situation that was beyond our control, including offering to...
pay any fees incurred at your building as you noted and compensating you for your time. It is also our understanding that everything that was within our control was performed well and as expected. We still stand by our original offer to compensate you with $75 for your lost time, which is above and beyond anything we are required to provide. Shleppers Moving & Storage stands by its quality of service and supports its customers. We hope you enjoy your new home.
Clarification: The items she listed totaling $950 is what she requested in the claim and the amounts input by her. There was never a settlement offer of $950.00 was never offered to the customer. I asked her to confirm the amounts she submitted to us because they did not match the requested amount on the Revdex.com complaint and asked her to provide receipts/invoices showing the value of the items to confirm. The invoices provided were for the books, still missing invoices for the furniture. Upper management is willing to settle for $800.00 final – We are refunding the cost of two moves done for the customer and a little extra to try to settle this. Can you please relay this to the customer, if she accepts I will email the settlement release. Once she submits it back to us, fully executed, I will submit it to accounting for payment. Sincerely, Martha L** Customer Relations Manager ____________________________________________________________________________ ShleppersMoving & Storage
[redacted]
[redacted]
[redacted]
[redacted]
Dear [redacted] We are attempting to rectify this situation though we were never directly contacted for a claim or complaint regarding this matter. We would like to offer compensation and sent paperwork to assist with this via email and are waiting to receive back so we...
can continue with the process. We apologize for this experience and work to assist our customers to ensure satisfaction. However, with nearly forty years experience in moving, we do not have a habit of under-performing or not takingcare of the customer. We recognize that issues occur and actively work to make things right, as we are in this situation.
Tell Dear [redacted], We are actively working to rectify the issues related to your move. At present, it is our understanding that you are in full receipt of your belongings and we have now progressed to addressing your issues. We understand your concerns and frustrations and are...
working to directly address the claims that you have filed. As we are in the process of working to remedy the situation we do not yet have a clear and final determination of your claim(s) but we understand that the emotional experience of moving can cause and assure you that we will do everything in our power to respond to your claims to everyone’s satisfaction. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]The company destroyed and damaged over $2,000 worth of property. Additionally, their employees fraudulently took $200 in cash from us and the company has yet to address this issue. We would be willing to settle for $1,000 plus the $200. Otherwise, we have already filed a suit with the Small Claims Court and will see them there to settle this with a judge. In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
Thank you for reaching out again regarding your issues withyour move. We are happy to hear you have previously had great experiences withour team. As we have explained on several previous occasions, we are willing tocompensate far beyond what we are legally obligated to provide and have offeredto go far beyond our liabilities and industry regulations. Our offer stillstands should you wish to accept it.
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. How is this communicated to the business?Sincerely, [redacted]
We are actively working to rectify the issues related to the move. We have been in communication with [redacted] directly to resolve amicably.
Customer [redacted] had a long distance move from New Jersey to North Carolina.As stated in our pre-moving paperwork all long distance jobs are charged half at the time of pick up and the balance on theday of delivery. [redacted] had a claim for damages which a settlement...
was offered and declined. At this time we would like to increase the previous settlement offer to $500.00 as a full and final offer.