Curves For Women

I agreed to purchase the truck and was told it was a done deal and the paperwork was began on my behalf. I waited for a ride to pick me up for 5 hours before someone called to let me know it was sold. I never gave any permission for my credit to be ran and I would like to see that credit inquiry reversed and my lost wages refunded to me. I had committed to purchase this vehicle. The dealer agreed to terms the following day and that truck should have never been sold due to the agreement that was made. Most importantly. My credit should have never been ran without my permission. How many times was my credit ran? I need to be refunded for the wages I lost due to the inconsideration of this dealer ship. The vehicle should never of been shown after the agreement was made, my credit was run, and a ride from the dealership was set up by Ron "Q". I need these issues taken care of.

We are sorry that the customer's order was not shipped to the correct address.  I can assure that this was not dine purposefully.  All of our systems are computerized, and there is no manual intervention on address labels.I will send a $25 coupon code directly to the customer's email...

address for their inconvenience with their order.Sincerely,WWEShop Customer Service

As Mr. [redacted] admits, the problem he asserted with his screen could not be duplicated and the seat was repaired when he brought the vehicle for service last year. He also did not describe any issues with either the screen or the seat when he had maintenance done on the vehicle in July...

2017.  When Mr. [redacted] returned for service in mid-November 2017 his vehicle was 12,000 miles over warranty.  Despite the excess mileage, the service manger opened a case with Ford Motor Company seeking warranty coverage for the repair.  Warranty coverage is provided by Ford, not by Earnhardt, and Ford declined to warrant the repair.     As Mr. [redacted] further admits,  he declined the repair.  The dealership regrets Mr. [redacted]'s dissatisfaction with its service, however it lacks the power to provide the result he seeks. Mary [redacted] W[redacted]/General Counsel

Earnhardt Ford made only one inquiry into Ms. [redacted] credit and that was made after Ms. [redacted] signed a credit application authorizing the dealership to shop for a loan on her behalf.  The other inquiries, the precise number of which is unknown to the dealership, were made by the lenders...

to whom the application was submitted for financing for her purchase.  When Ms. [redacted] added her mother as a potential co-signer, the application was again submitted to potential financing companies, who likely made a second round of inquiries.  Requests for removal of those inquiries would need to be directed to those financing companies.  
Internet sources on the impact of concentrated inquiries on credit scores indicate that there is little, if any, impact on credit scores from multiple inquires for auto credit in brief period of time. 
Earnhardt Ford sincerely apologizes if its discussion of the credit available to Ms. [redacted] was perceived as impolite, however denies that any of its personnel were rude to Ms. [redacted] or her mother. 
Mary L[redacted]/General Counsel

Please see the attached documentation (proof of payment) showing that I purchased the merchandise. Yes, [redacted]. I received a full refund. Thank you very much!  
Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com ATTN: [redacted] 16102 100 Avenue NW Edmonton, AB TSP 013Dear Ms [redacted],We have received your letter today dated Wednesday, May 3, 2017 regarding the customer experience complaint by [redacted]. We appreciate your involvement and an objective review of the...

complaint in hopes that it can bring Ms [redacted] to the table for facilitated discussions to resolve this matter.Our ultimate objective is to restore the relationship with Ms [redacted] so that she can continue her wellness goals through strength training at our club.Respondent Information:Tammy G[redacted]Owner17228 95th Avenue NW Edmonton, AB T5T 6P1 Email: [redacted]Complaint Involves: Contract DisputesRespondent's Statement of Problem:The frustration of the contract lies with Ms [redacted]'s failure to meet her contractual obligations. Specifically, Ms [redacted]'s desire to avoid payment of her membership fees. Ms [redacted] signed a binding 12 month Fitness membership contract. This contract is in effect from March 1, 2017 to February 28, 2018 at a rate of $49 per month plus tax. Ms [redacted] has opportunity to utilize her Curves membership at our club or any Curves club both locally or internationally.Curves continues to meet its obligations under the contract. Ms [redacted] has been provided opportunity and encouragement to meet her wellness goals through strength training at our facilities.Curves Edmonton West club is a willing and active participant in the restorative process. We have offered facilitated discussion support for Ms [redacted] to address her personal issues so that she may feel confident in attending the club of her choice in a welcoming, inclusive environment. We have also offered options to Ms [redacted] to attend an alternate club.Complaint Background Information:[redacted] On March 1st, 2017 Ms [redacted] purchased a 12 month Fitness membership at Curves Edmonton West to add strength training to her wellness goals. Ms [redacted] set a goal of attending her strength training 3 times per week. From March 1st to March 15th, Ms [redacted] attended a total of 4 times and missed her Initial appointments. After March 15th, Ms [redacted] did not attend her workouts or respond to missing in attendance calls. It was our understanding that Ms [redacted] was on vacation between March 25th and April 2, 2017 in Hawaii. We resumed following up through missing in attendance calls after April rd.On April 20th we received a call from Curves Corporate that [redacted] had contacted them to attempt to cancel her contract. Ms [redacted] described the situation recorded in her Revdex.com complaint as her reason for cancelling her contract. Curves Corporate indicated to Ms [redacted] that the information would be passed on to the locally owned and operated club and that we would follow up directly with her.On April 20th, I (Tammy G[redacted]) left a voicemail for Ms [redacted] indicating that we received the request to cancel due to her negative experience. I apologized that the presentation of the information about the use of the word rded had landed on her in a negative way. I expressed that we wished to resolve this issue because her strength training was important to her for health reasons. in the voice message I indicated that Mary-Ann, the co-owner, would be on shift that evening between 5:30 pm — 7:30 pm if she would like to speak to her instead of me.On April 24th, [redacted] contacted our club and indicated that she wished to move her membership to Spruce Grove. Mary Ann prepared the paperwork for the transfer and did not take the membership dues on May 1st from Ms [redacted]'s account. Ms [redacted] was instructed to come in and sign the transfer documents or to go to the other club and have the new club initiate the transfer. We are not able to transfer her file without her signature on the transfer form authorizing the sharing of her personal information.On May 2, 2017, Ms [redacted] contacted our club to let us know she decided she did not want to proceed with the transfer and would like to just cancel the membership. I (Tammy G[redacted]) answered that incoming call. I expressed again to Ms [redacted] that I was very sorry that the information communicated to her landed on her In an offensive way and that we would like to resolve the personal issues so that she can continue with her strength training. I reminded her that she came to Curves for health reasons and we want to support her wellness goals and get her back to her strength training.Ms. [redacted] became verbally abusive on a personal level towards me and uttered threats about damaging our business reputation via media, [redacted] and complaints to the Revdex.com if we would not let her out of her contract.Due to the escalating abusive comments being made by Ms [redacted] I respectfully let her know that I was going to end the conversation and hang up the phone. I then hung up the call and followed up with an email to Ms [redacted]. (See attached email)Incident Regarding Use of the R-Word:Ms [redacted] was working out our facility. She was being coached on the correct form on the squat machine when she uttered a statement using the word 'rded' in an unacceptable way. `Ughh, I'm so rded, it takes me a while to get it.' I believe that Ms [redacted] was unaware that the member working out on the machine next to her was cognitively delayed and the member two machines over has a daughter who is cognitively delayed.As her coach on the circuit that day, in a quiet voice I (Tammy G[redacted]) said to Ms [redacted] - 'that is a word we don't use like that as people can find it offensive'. Ms [redacted]'s further comments indicate she was aware of the word that I was referring to. As she moved to the recovery station mat next tothe squat machine, she continued to explain that she uses this word all the time, that she didn't mean to be offensive. Her voice volume increased as she explained this.Due to her volume and repetitive use of the word in her explanation, I noticed the other members starting to pay more attention to Ms [redacted] comments. So I added more information for Ms [redacted] on the negative impacts of using that word in the context she was using it. I said that perhaps she had heard about the yellow card program. A couple of summers ago there was an event with Special Olympics and the Police held in Churchill Square to bring awareness to the yellow card program. The yellow card program is the ability to call a 'yellow card' on someone who is using the R-word. Yellow carding a person allowsthe opportunity to help them become more socially aware of the impact of the use of this word on others. At the time Ms [redacted] did not appear to be overly upset by the discussion.As to the timing of the discussion, our circuit takes a total of 24 minutes, with members changingstations every 30 seconds. Our conversation was not a continuous amount of time, it was interspersed with coaching other members. I recall finishing the end of the conversation with Ms. [redacted] on the Ab/Back machine which would indicate that the entire conversation may have lasted a maximum of 7minutes. At no time did I raise my voice to Ms Coulesan during the discussion or make comments about her on a personal level. I provided her with information to increase her awareness.Desired Settlement:Our first concern remains Ms [redacted]'s wellness goals. Our first recommendation is to proceed with the offer extended to Ms [redacted] to arrange a facilitated meeting so she may address the personal issues and restart her work on her strength training goals. As an additional good will gesture, if Ms [redacted] participates in the restorative process, we would be willing to waive Ms [redacted]'s May 2017 fee of $49.00 to compensate her for the period from April 2nd to May 2nd when Ms [redacted] did not attend the facility.Alternate options continue to include transfer of her membership to another club, continuing monthly payments to the end of contract, or a lump sum cancellation payment as per the attached email dated May 2nd, 2017.It is our sincere desire to find an amicable resolution with Ms [redacted].Our position regarding the personal issues surrounding the complaint are that we respect Ms [redacted]'s right to hold an opinion and a different viewpoint on the use of the R-word.In addition, it should be noted that we do not feel that Ms [redacted] was being intentionally offensive or abusive to those with special needs working out at our club. We believe her actions stem from lack of knowledge and understanding regarding the impact of her conduct.The club stands by our decision not to allow the use of the word 'rd' or 'rded' in the context that Ms [redacted] wishes to use it at the club. [redacted]We were not singling out Ms [redacted] in correction for the use of offensive words. We do not permit the use of several words that do not fit our inclusive culture at Curves. eg. [redacted], etc.Any club member using words like these in an offensive way are kindly corrected by making them aware that their figure of speech is landing on other members in an offensive way.While we continue to seek an amicable solution, based on Ms [redacted]'s statements to us and the Revdex.com, we feel compelled to add the following information for Ms [redacted]'s consideration.[redacted]
[redacted]
[redacted]Thank you for your time and consideration of this material. Please do not hesitate to contact us if you require additional information.Sincerely,Tammy G[redacted] OwnerCurves"Curves Terra Casa(780) 484-4234(780) 484-8432 (FAX)CurvesEdmontonWestettamaii.com 17228 95 Avenue NW, Edmonton, AB T5T 6P1[redacted]: CurvesEdmontonABwest Twitter: @Curves_West Edm From: Curves Edmonton West <[redacted]>Sent May 2, 2017 1:46 PMTo: [redacted]Cc [redacted]Subject Request to Cancel MembershipHi [redacted],We have received your phone calls through Curves Corporate and locally requesting to cancel your membership. We understand that you were very upset with the manner in which you were corrected in the circuit for using the word 'rd' and 'rded' in the presence of a cognitively delayed member and another member who's daughter is cognitively delayed.At Curves we strive to create an inclusive atmosphere and a community of support. So it is our hope that through respectful dialog we can work with you to restore your welcome feeling at Curves. If you would like to meet with a facilitator to resolve the matter, we can make that available to you.We have reviewed your file. You signed a 12 month contract agreement. After the 12 months, you may cancel at any time with 30 days notice. So to cancel your membership we have a couple of options:1. Continue to leave your monthly dues in place to the completion of your 12 month commitment on April 30, 2018 and cancel your membership at the end of the 12 month commitment. It is our hope we can find a resolution and you will continue participate in your Curves workout. We recognize that there were important medical reasons to add strength training to your wellness goals.2. You may cancel your contract by paying out the remaining months on contract. You have 10 months left on your contract. A balance owing of $490.00 plus tax ($514.50) is required to cancel. To choose this option, please come in and pay the cancellation balance or send an email to confirm withdrawal of the outstanding balance from your credit or debit card.We really hope you'll consider continuing with your workouts but if you choose not to, we wish you all the best in your future endeavors,Curves ManagementCurveCurves Terra Losa(780) 484-4234(780) 484-8432 (FAX)[redacted]17228 95 Avenue NW, Edmonton, AB T5T 6P1

This customer has been refunded as requested in the complaint and has been contacted as such.  We apologize for any inconvenience this caused the customer.Sincerely, WWE Network Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
I do not understand that they say they gave me a break on the bill the part was$37.00 an the labor was$238.00 if that is a big break they should not take 4 days to fix I was without a truck for 4 days if they would post that there is only 30 days on the truck  I would not have bought it they said they stand behind there cars every one I tell about this say they never heard of that

The customer has been refunded their $9.99 and notified.  We apologize for any inconvenience.   Sincerely. WWE Network Customer Service

We apologize the customer missed the event and have refunded him the $9.99. We have let the customer know via email as we could not reach him by phone. Sincerely, WWE Network Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we trust the...

business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Customer has been refunded their $9.99 charge.  Customer Service has reached out to notify customer.  We sincerely apologize if the customer was treated rudely by our customer service agent.  We in no way tolerate rude behavior towards our fans.Sincerely.WWE Network Customer Service

Initial Business Response /* (1000, 5, 2016/12/07) */
We installed the new heaters provided by the customer. He ordered the wrong ones. We did not know. [redacted] came back angry, yelling & shouting profanities. I told him we would remove the heater units and give him a full refund. He continued at...

that point screaming at me & shouting profanities. I again told him we are more than willing to remove the heater units & give a full refund, but he had to stop screaming at me and give us at least a couple of hours to remove them since it took 9 hours to install them. He continued screaming at me and demanding that I remove them right that moment instantly. I told him that was not possible, we had to have at least a couple of hours. He started to get violently angry. I told him to come back when he is willing to speak, not yell, & allow the necessary time for us to do this. I will, even after all of this horrible conduct on his part, still do what he wants, but he cannot come here ranting & raving like a lunatic. If he comes here in a fit of rage, I will have the police remove him. Once he gets what he wants, he can be as mean & nasty with us as he would like, but I will not put up with his horrid attitude in order to help him.
Initial Consumer Rebuttal /* (3000, 7, 2016/12/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They have had it twice and are not able to install properly. I am requesting a full refund for cost of failed repairs
Final Business Response /* (4000, 9, 2016/12/27) */
I have no other offer. I will still do exactly what the customer requested. I will remove the seat heaters and refund the money. I still will not put up with the yelling, screaming, and cussing. He will have to leave the car for a minimum of 2 hours for us to remove the heaters.
I do not believe this man is wanting to resolve this problem. He just wants to be a problem.

Hello,I have not had a chance to review the complaint in question but was contacted by a Revdex.com representative that a complaint was filed against Ashland Roofing by [redacted] of [redacted].  Mr. [redacted] did send me a letter alleging that my "poor quality workmanship" resulted in him having to...

pay $1500 in repairs.  I requested a copy of the invoice outlining the scope of said "repairs" and any other evidence of a leak for my review, at which time I would make a judgment on any "repairs" being warranted or not.  I have not received any invoices or documents in response to my letter. At this time there is no evidence any problem existed, or if there was any connection to the roofing at all. Mr. [redacted] has threatened civil action if I do not pay the $1500 for repairs but he has failed to even make attempt to establish a basis for his argument that our work was "poor quality" or was the cause of any leak or damage. Or prove what ( if any) repairs were made to remedy the alleged issue.  I fear that any "repairs" done will have only decreased the value of the roof.  Please feel free to contact me with any further questions or details about this particular job via email. My business' reputation for quality & timely work over decades speaks for itself. Obviously this customer is trying to assign blame/responsibility in the wrong direction. Thanks,[redacted]

We apologize for the difficulties you are encountering, but WWE Network is unable to help in this particular case or pay for an outside company to look at your device.  Sincerely, WWE Network Customer Service

The $9.99 free month is valid for New Subscribers only.   Once a customer has been a subscriber (even if they have since cancelled their account) or has already taken advantage of  a free month, they are no longer eligible.  This is plainly stated in all advertising for Network...

Free Month.  This customer has already taken advantage of a free month and is no longer eligible for future "Free Month" promotions.Sincerely,WWE Network Customer Service

I apologize for the confusion on a home visit.  From reading the notes on your account that is what I thought happened.  I can have a service tech come to your house to do an assessment, what would be a good day for you?