Curves For Women

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

We have refunded the customer the requested amount and notified them of the refund. We apologize for any inconvenience this billing issue caused. Sincerely, WWE Network Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Our partner, *** has reviewed the billing and found the error that occurred and the customer **s refunded $on 6/23/17. We apologize for the inconvenience this caused the customer. Sincerely, WWE Network Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Only ONE of the orders was in fact refunded the same day (after this complaint was lodged and after I held (on speakerphone) for minutes (I have documentation to reflect this)) and only AFTER I spoke to a rep advising them that this complaint had been filed I literally held for minutes With music playing and no confirmation that I would ever reach a person But I did The customer service rep was in fact apologetic and professional and she processed one of the returns the same day but the other return wasn't processed until a few days later I have received my money back but my "complaint" is not resolved in that it was never actually addressed, all they did was respond to the Revdex.com complaint when I forced their hand.This last call took place on March ***, which is not holiday season, and I was offered no explanation for the hold time of nearly and hour Nearly an HOUR They clearly hoped I would hang up and try again another day.I will never do business with this company againdespite their awesome product offering
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I will take the refund on my shipping costs
Sincerely,
*** ***

This was refunded in full.Thank you

All of our title belt orders are manually reviewed for potential fraudulent orders. This is for the protection of both the consumer and WWE. Unfortunately, the manual review did delay this order from being processed in time for next day delivery. I am able to send the customer a
$gift card to use on a future purchase. I apologize that he did not have the belt available to him for the show he was attending. Sincerely, WWE Shop Customer Service

We have issued a refund for the requested $9.99. We have contacted the customer to notify him as well. Issue should be fully resolved. We apologize for any inconvenience this caused the customer. Sincerely, WWE Network Customer Service

Revdex.com:At this time, I have not been contacted by ***.com regarding complaint ID ***.Sincerely,
*** ***

The $is an authorization hold only not a charge. We have tried to contact customer to explain the authorization but have been unable to get in touch. Customer Service is sending an email explaining the $auth.Sincerely, WWE Shop Customer Service

Revdex.com:
THEY SAID THEY WILL PUT THE MONEY BACK IN IN 7-DAYSI WILL CHECK MY ACCOUNT LATER
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

We do not advertise in any of our material that Monday Night *** or Thursday Night *** will be shown on the WWE Network. These two shows are shown on TV. We apologize if the fan misunderstood, but again we do not say this in any of our advertisements.Sincerely,WWE Network Customer
Service

Our Customer Service team only has record of speaking to customer as of June 5th. However, we do see there has been no media access since March 23rd. As the customer thought the account was cancelled and there has been no access, we will issue a refund for the months of charges.
We apologize for any inconvenience.Sincerely,WWE Network Customer Service

We have refunded the customer the $9.99. The customer cancelled their account on the same days that the $was charged. The customer should see the credit in their account within the next days. We apologize for the inconvenience.Sincerely,WWE Network Customer Service

I apologize for the delay in receiving your order. For the safety of our fans, we do verify all title belt orders. Unfortunately, this verification process does delay some orders, especially those with next day shipping. We take your complaint seriously, and will look at the
messaging to clarify "next business day" shipping and possible delays. I would like to offer you a refund of the shipping that you paid or a $coupon code to use on your next shop order.Sincerely,WWEShop Customer Service

A pricing error occurred on the WWE Shop *** storefront and orders placed were cancelled due to the price listing error that was made and fixed immediately after WWE was made aware of the mistakePer ***’s Terms and Conditions, a seller “can cancel a transaction up to days after the sale even
if [the] buyer has already paid for the item” *** *** We have apologized for this error and are refunding customers for their purchase according to ***’s cancellation policyIn addition, for their inconvenience, we have offered customers 20% off their next order before May 1, 2018. Customers were sent correspondence with the above information and apology. Sincerely, WWE Shop Customer Service

The business has responded Please see below:This was most definitely an oversite on our part as I see the return here and the refund was not processed
and if there has not been any chargeback with the credit card, we will most definitely refund within hours.Thank you for giving us the opportunity to respond,Theresa LAdmin Asst.***
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The customer's regular bill date is the 4th of every month. The payment attempt on May 4th was unsuccessful and was retried and was successful on May which likely showed on the customer’s account on the 22nd as noted. We then processed the regular monthly payment on 6/4. The
customer is correct in that there were two charges, but the charges were the May & June regular payments so no money is due to the customer. Sincerely, WWE Network Customer Service

I will have our service manager call you Monday morning