CVS Pharmacy, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. The District Manager did not successfully contact meHe failed to return my calls. The fact remains that I received poor customer service, and no one from CVS has reached out to me to apologize I was embarrassed by the acting store manager over her mis-interpretation of the rain check, which was guaranteed to me by the representative from the pharmacy department for the product I had in my handThe DM has not looked at the rain check personally, so he does not know what it is written for He is basing his comments on a hot-headed acting manager who would not have survived as a manager in my field ( I retired early in my career in Financial Services due to cancer ) I will continue to contend that this store is poorly managed. I have reported this store to the Pharmacy Board of VA for "losing" prescriptions for pain medications on multiple occasionsI have reported this store to CMS and my health insurance for fraudI encourage others not to go here because of the poor service. Kenneth ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
[CVS is NOT customer focused and I am astonished they are fighting a customer over $3! I demand a valid $coupon mailed to me at *** *** *** *** *** ** *** since I got the runaround from CVS and then the coupon expired without my ever getting to use it
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I have never been to Ohio and I don't know who *** *** is. Sounds like CVS has some internal note-taking issues as well as field issues. Maybe they can address _MY_ ongoing complaint with their next response
Regards,
*** ***

Good Afternoon, On behalf of CVS Pharmacy, I would like to express my apologies to Ms*** for the fact that she fell victim to a scam We have forwarded this case to our research department in order to find out if there is anything we could do.In similar situations, CVS Pharmacy will
contact the vendor and attempt to deactivate the cardsIf we are able to deactivate the cards successfully, we will contact the customer and arrange an in-store refundUnfortunately, this is only possible if the funds on the cards have not been depletedOnce the funds are used, CVS Pharmacy is unable to provide any assistance. I sincerely apologize that we have been unable to provide further assistanceIf we can be of further assistance, Ms*** can reach out to our Customer Relations Department at 1-800-SHOP-CVS (###-###-####) and reference incident number ***.Thank you,***

Tell us why here...On behalf of CVS/pharmacy, I would like to apologize to Mr*** *** for the problem he encountered with the filling and billing of his medication at his local CVS Pharmacy. At CVS, our goal is to be a trusted partner in our customers' health care. When we
find that we have disappointed a customer, we believe that it is important to understand what happened and to take the appropriate action. It is our understanding that Area Pharmacy Supervisor, *** ***i has investigated and addressed Mr***’ concerns with pharmacist and staff. A voicemail was left for Mr*** apologizing for his CVS experience and advising him to return to the pharmacy for refund. Mr*** has returned to the pharmacy for his refund. If we can be of further assistance we invite Mr*** to contact Customer Relations at 800-SHOP-CVS (800-746-7287) and refer to incident number ***.Regards,*** *** | CVS Health | Retail Executive Support Representative

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
It is vital to note that I ORIGINALLY called the EXACT SAME Customer Relations Department phone number given in the response from CVS.It was THEY who ORIGINALLY told me that they could/would NOT put me on their "Do Not Contact" list.So the issue is NOT resolved until CVS corrects this issue with their own Customer Relations Department and gets THEM to address the issue at THEIR level
Regards,
*** ***

CVS/caremark administers the prescription benefits portion of the health plan for the County of Cook Government, of which MsLauren *** is a memberThis letter is in response to the correspondence we received from your office on December 14, Thank you for the opportunity to address Ms
***'s concerns as expressed in Complaint ID ***Ms*** expressed multiple grievances with her complaint: transitioning from retail to mail order was not as seamless as it could be, speaking with customer care was no help, and delays caused her to go without medicationWhen a medication is labeled as specialty, per the plan benefit, it has to filled through our CVS specialty pharmacyWhile researching Ms***'s concerns, CVS Specialty Pharmacy arranged for all of her medication to come from them instead of being divided between CVS Specialty Pharmacy and CVS/caremark mail orderTo insure Ms*** received the assistance needed, we've called to provide an overview of the Various electronic options she has to make the process easierThe specialty pharmacy application for electronic devices or the web address would be tools Ms*** could use as self service options for ordering and monitoringThe specialty pharmacy continued to work with Ms*** to ensure she is now satisfied with the service by arranging delivery of the needed medicationsWe sincerely apologize for any frustration or inconvenience that Ms*** experiencedWe value Ms*** as a member and we are confident that future service will consistently reflect our commitment to our purpose, "helping people on their path to better health"Should you or *** have any additional questions or concerns, please do not hesitate in contacting me at ***

** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** *** *** *** *** ** *** *** ***
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** **

Tell us why here...On behalf of CVS/pharmacy, I would like to apologize to Mr*** *** for the experience he had with receiving a CVS Coupon for his participation in a CVS Survey that was emailed to himAt CVS, our goal is to make our customers’ experience easy. When we find
that we have disappointed a customer, we believe it is important to understand what happened, and to take the correct action. It is our understanding that CVS Survey Specialist, *** *** has investigated and addressed Mr***’s complaint. I called Mr*** and left detailed voicemail letting him know the resolution to this matter and provided my contact information and hours of availability. If we can be of further assistance Mr*** can reach out to our Customer Relations Department at 800-SHOP-CVS (800-746-7287) and reference incident number ***.Regards,*** *** | CVS Health | Retail Executive Support Representative

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
CVS lying, againSomeone from corporate called talking crazy after I responded to Revdex.com, so consumer hung upHe did not want to hear the fact that *** has the capability to scan in my supplemental insurance card to use with *** where there is no co-pay at allThis corporate guy kept spewing misinformation about deductiblesEvidently, he is not familiar with *** *** *** of California (***) supplemental insurance that works in conjunction with *** Part B where the patient never pays and, by health care law, should not be billedThis company has a culture of lying and spewing misinformationCVS needs to clean up its actPatients deserve betterConsumer will not respond to ignorance
Regards,
*** ***

Good Afternoon,On behalf of CVS Pharmacy, I would like to apologize to Mr*** for the problem he encountered at his local CVS regarding his medication not being ready on time. At CVS, our goal is to make our customers' shopping experience easy. When we find that we have disappointed a
customer, we believe it is important to understand what happened, and to take the correct action. It is our understanding that Area Pharmacy Supervisor *** *** has attempted to reach out to Mr*** but the phone number provided is not in serviceMs*** has investigated and addressed this matter with store staffThe medication was called in on 10/30/but it was too soon to be filled under the customers insurance until 11/3/This was explained to Mr*** and he did pick up the medication on 11/3/once it could be filled through his insurance. If we can be of further assistance, Mr*** can reach out to our Customer Relations Department at 1-*** (1-***) and reference incident number ***.Thank you,***

Good Afternoon, On behalf of CVS Pharmacy, I would like to convey our regrets that we have been unable to fully resolve Mrs***'s concern We have further confirmed with our Digital Photo team members that the 60% off Canvas Print offer is an appropriate solution given the nature of the system error that the customer experienced. We welcome Mrs*** to contact out Customer Relations team members at 1-800-SHOP-CVS (###-###-####) and refer to incident number *** with any further questions.Thank you,***

Tell us why here...On behalf of CVS/pharmacy, I would like to apologize to Mr*** ** *** for the negative experience he had when trying to fill a prescription at his local CVS Pharmacy. At CVS, our goal is to be a trusted partner in our customers' health care. When we find that
we have disappointed a customer, we believe that it is important to understand what happened and to take the appropriate action. It is our understanding that CVS Corporate Pharmacist, Mr*** ***s is investigating and addressing this matterMr*** spoke with Mr*** to discuss his concernsHe will be discussing these concerns with the Area Pharmacy Supervisor, *** ***, Pharmacist and staff to ensure that Mr*** future pharmacy experiences are positive ones.If we can be of further assistance we invite MrNicholas to contact Customer Relations at 800-SHOP-CVS (800-746-7287) and refer to incident number ***.Regards,*** *** | CVS Health | Retail Executive Support Representative

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Regards,I
*** ***

On behalf of CVS/pharmacy, I would like to apologize to Ms*** for the experience with CVS.com and returning a productAt CVS, our goal is to make our customers' shopping experience easyWhen we find that we have disappointed a customer, we believe it is important to understand what happened,
and to take the correct action.It is our understanding that our Online team has spoken to Ms*** about this concernIt was discussed on both occasions that our return policy is valid for days but would confirm with the warehouse if they had received the returned product At this time we have been unable to confirm with our warehouse that the order has been returnedWhen we receive any additional information the Online team will follow up with Ms*** In addition, most online orders can be returned at a CVS retail location with the original invoice and credit card utilized for the purchase If Ms*** has any additional questions we invite her to call our Customer Relations Department at *** *** incident ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # *** That's response does not address the issue of being able to use and store prior to expiration dateI was told multiple times that the system was down due to the new curbside pick upI was not using coupons but CVS extra bucks which were earned from my businessAs stated in my original complaint Cvs system is down and is very offensive that this issue was not address by the response from CVS pharmacy Furthermore I also express my concern how was treated by the supervisor and they call center this was also not addressed in the response. Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I need the contact information for CVS's legal departmentFirst off, they have removed coupons in the past when I used a food stamp cardAdditionally, they have taken my coupons/Extra Bucks when they were not supposed toI need the legal department's contact information to take legal action
Regards,
*** ***

On behalf of CVS/pharmacy, I would like to apologize to Mr*** *** for the experience he had when trying to return merchandise to his local CVS. At CVS, our goal is to make our customers' shopping experience easy. When we find that we have disappointed a customer, we believe it is important to understand what happened, and to take the correct action
It is our understanding that Area District Manager, *** *** has investigated and addressed Mr***'s complaint with store management and staffStore Manager *** *** has provided Mr*** with a gift card for his inconvenience
If we can be of further assistance Mr*** can reach out to our Customer Relations Department at 800-SHOP-CVS (800-746-7287) and reference incident number ***
Regards,*** ***Customer Relations Manager

Good Afternoon, On behalf of CVS/pharmacy, I would like to respond apologize to Ms*** *** for the problems she encountered with her local CVS Pharmacy regarding the price of medicationAt CVS, our goal is to be a trusted partner in our customers' health care. When we find that we have
disappointed a customer, we believe that it is important to understand what happened and to take the appropriate action. It is our understanding that this matter has been investigated by a member of our Third Party Reimbursement team *** ***Mr*** has spoken with Ms*** to discuss the results of our investigationMr*** advised Ms*** that based on the documentation provided we cannot process a refundIn addition, Mr*** advised Ms*** that he will need an explanation of benefits from her insuranceMr*** gave Ms*** his fax and telephone number so she can contact her Insurance company and have then fax the EOB to him for his review. If we can be of further assistance, we invite Ms*** to contact Customer Relations at 800-SHOP-CVS (800-746-7287) and refer to incident number ***.Thank you, ***