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CVS Pharmacy, Inc.

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CVS Pharmacy, Inc. Reviews (805)

The specific products are the following: CVS Health *** *** *** *** *** *** ***, 20CT CVS Health *** *** *** *** *** The address for the specific CVS is: *** *** **Chino Hills, CA 91709United States
Regards,
*** ***

Tell us why here...On behalf of CVS/pharmacy, I would like to apologize to Ms*** *** *** for the difficulty she is having in receiving a check from CVS. I have made multiple attempts to reach Ms*** by phone and email which were unsuccessful. We need to obtain
additional details so we can address and resolve this matter. We invite Ms*** to contact us at 800-SHOP-CVS (800-746-7287) and reference incident number ***.Regards,*** *** | CVS Health | Retail Executive Support Representative

On behalf of CVS/pharmacy, I would like to apologize to Mr*** ***for the problem he encountered with his local retail CVS. At CVS, our goal is to be a trusted partner in our customers' health care. When we find that we have disappointed a customer, we believe that it is important
to understand what happened and to take the appropriate action. It is our understanding that Area Pharmacy Supervisor *** *** has had a productive conversation with Mr*** has confirmed after speaking to Mr*** and hearing his concerns there are identified customer service opportunities which she will be addressing with her teamIf we can be of further assistance we invite Mr*** to contact Customer Relations at *** (***) option and refer to incident number ***Regards,***Senior Retail Customer Relations Representative

Tell us why here...On behalf of CVS/pharmacy, I would like to apologize to Ms*** *** for negative experience she had when trying to obtain a rain check for an out of stock front store promotional item at her local CVS. At CVS, our goal is to make our customers' shopping experience
easy. When we find that we have disappointed a customer, we believe it is important to understand what happened, and to take the correct action. It is our understanding that Area District Manager, *** *** has investigated and addressed Ms***’s complaint with store management and staff. Mr*** spoke with Ms*** apologizing for her negative experience and assuring her steps would be taken to ensure her future CVS visits would be more pleasurableIf we can be of further assistance Ms*** can reach out to our Customer Relations Department at *** (###-###-####) and reference incident number ***.Regards,*** *** | CVS Health | Retail Executive Support Representative

Good Afternoon,We regret that we have been unable to fully resolve Mrs***'s concernsWe believe that through the efforts of our Pharmacy staff members to investigate the customers' experience and the processing of her prescription that all efforts have been made to understand and provide a satisfactory summary.We would note that due to logistical challenges with accepting unwanted medications in our pharmacies, we have focused on solutions such as our Safer Communities program, through which we donate drug collection units to local police departments across the U.S., and the postage-paid envelopes we offer in our pharmacies through the TakeAway Environmental Return program.We would also note there are safety regulations with regard to taking back a prescription medication once it leaves the pharmacy, whether in the case of the medication just leaving the pharmacy, or in this instance weeks later.In conclusion we would mention that at the time of picking up the medication Mrs***'s insurance covered the medication fully, any payment the her insurance requested after the medication was received must be addressed with Mrs***'s insurance directly.Sincerely,***

Good Afternoon, On behalf of CVS Pharmacy, I would like to convey our regrets that we have been unable to fully resolve Ms***'s concern We have further confirmed with our Digital Photo team members that the 60% off Canvas Print offer is an appropriate solution given the nature of the system error that the customer experienced. We welcome Ms*** to contact out Customer Relations team members at *** ***) and refer to incident number *** with any further questions.Thank you,***

On behalf of CVS/pharmacy, I would like to apologize to Ms*** *** for the experience she had when utilizing coupons at her local CVS/pharmacyAt CVS, our goal is to make our customers' shopping experience easy. When we find that we have disappointed a customer, we believe it
is important to understand what happened, and to take the correct action. Our CVS Tax Department has reviewed the transaction in question and determined that sales tax was correctly applied. In the transaction, the customer used both a Manufacturer’s coupon and a CVS Retailer’s coupon. CVS was reimbursed for the face value of the manufacturer’s coupon ($cents) and the CVS issued coupon ($2.00) by ***In accordance with Ohio tax law, any third party reimbursement received by a retailer from a manufacturer’s coupon or authorized retailer issued coupon must be included in the sales price of the product for sales tax purposes. See Ohio RevCode (H)(1)(b)(i) If we can be of further assistance to Ms***, we invite her to call Customer Relations at *** option and reference incident ***.Regards,*** ***Senior Customer Relations Representative

On behalf of CVS/pharmacy, I would like to respond apologize to Mr*** *** for the problem he encountered at his local CVS/pharmacy. At CVS, our goal is to be a trusted partner in our customers' health care. When we find that we have disappointed a customer, we believe that it is
important to understand what happened and to take the appropriate action. It is our understanding that Area Pharmacy Supervisor, *** *** has investigated and addressed this matter with pharmacy staffMs*** has also been in contact with Mr*** regarding this matter, apologizing for his experience and assured that steps have been taken to prevent this issue from occurring in the futureIf we can be of further assistance we invite Mr*** to contact Customer Relations at 800-SHOP-CVS (800-746-7287) and refer to incident number ***. Regards,*** ***Customer Relations Supervisor

Good Morning,We regret that we have been unable to fully resolve Ms*** concern. We believe that all reasonable efforts have been made to provide assistance and a satisfactory outcome.We welcome Ms*** to contact The *** *** at 1-*** with any further questions.Thank You***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
I do not think that the actions taken by Mr*** were sufficient to address my concerns regarding the incident that occurred on June 4, I initially explained to Mr*** that I felt targeted by the store manger, ***a ***, due to my ethnic and possibly even my religious backgroundBeing of a similar heritage, Mr*** agreed that perhaps Ms*** reacted in the way that she did because she assumed I was trying to return "stolen merchandise." I am convinced that she reached this conclusion because she is biased against *** customersShe called the police and attempted having me banned from the store due to her bias against ***sMr*** completely ignored this concern and defended the store manger's actions. Ms*** ignored me and continued to deal with other customers of different ethic backgrounds than me and proceeded to ridicule me in front of customers and staffShe became aggressive and ripped a paper out of my hand at the registerI am in fear of picking up my prescriptions because I believe Ms*** will further target me. The store manager at *** is not prepared to deal with the racially and ethnically diverse demographic that comprises the community of ***She is accustomed to dealing with customers that primarily are *** as she had come from a store located within a community (*** *** *** that is composed mostly by a *** demographicShe does not speak *** and is not prepared to lead the store in *** due to her cultural and linguistic barrierFurthermore, her evident bias with regard to customers of different ethnic or racial backgrounds is appalling and reflects negatively upon CVS Caremark. This incident that has left me in fear of entering the CVS *** storeI fear that I will be further targeted by Ms*** and fear that my underlying medical issues will become exacerbated by her treatment of meI also feel that I was discriminated against by Ms, ***I am emotionally disturbed due to this incident and request monetary relief in the form of a $credit by CVS Caremark.
Regards,
*** ***

.On behalf of CVS/pharmacy, I would like to apologize to *** *** *** for the problem she encountered at her local CVS regarding the tax on her receiptAt CVS, our goal is to make our customers’ shopping experience easyWhen we find that we have disappointed a customer, we believe it is
important to understand what happened, and to take the correct action.We have researched *** *** complaint and would like to discuss our findings with herA representative of our office has attempted to call *** *** at the number provided without successIn addition, we have also e-mailed *** *** to contact us at her earliest convenience to further discuss.If we can be of further assistance, *** *** can reach out to our Customer Relations Department at *** (***) and reference incident number ***Regards,*** *** | CVS Health | Retail Executive Support Representative

Tell us why here...On behalf of CVS/pharmacy, I would like to apologize to Ms*** ** *** for the problem she encountered with the billing of her ex husband’s prescriptions at her local CVS. At CVS, our goal is to be a trusted partner in our customers' health care. When we find
that we have disappointed a customer, we believe that it is important to understand what happened and to take the appropriate action. It is our understanding that CVS Third Party Billing Specialist, *** *** has investigated Ms***’s concerns Ms*** spoke with Ms*** and informed her that she is working to reverse the claims in question If we can be of further assistance we invite Ms*** to contact Customer Relations at *** (***) and refer to incident number ***.Regards,*** *** | CVS Health | Retail Executive Support Representative

Good Afternoon, On behalf of CVS Pharmacy, I would like to apologize to Mr*** for the experience he had regarding his expired couponsAt CVS, our goal is to make our customers' shopping experience positive When a customer concern is brought to our attention we believe it is
important to understand what has happened and take necessary steps towards a satisfactory outcome.It has always been CVS Pharmacy’s policy to honor all coupons that are within their expiration dateNothing has changed in terms of what coupons are accepted within our coupon policy itself, and our coupon policy prohibits the use of expired couponsCustomer feedback is important to us, and we wanted to ensure a more consistent experience for all customers who use coupons in our storesA key to this effort is making sure all our policies are always enforced across all CVS Pharmacy locations, so we have provided our staff with tools to more easily and consistently enforce our existing policies.If we can be of further assistance, Mr*** can reach out to our Customer Relations Department at 1-*** (1-***) and reference incident number ***Thank you,***

Good Afternoon,I apologize that Mr*** was not satisfied with our previous responseI would also like to clarify that Extrabucks are considered coupons and therefore are subject to the CVS coupon policyWe regret that the customer may have received incorrect information regarding the resetting of his coupons and will share Mr***'s experience with the store leadership team to address any training opportunities.Thank you,***

Good Afternoon,On behalf of CVS Pharmacy, I would like to apologize to Mr*** for the problem he encountered at his local CVS regarding our IVR systems At CVS, our goal is to make our customers' shopping experience easy When we find that we have disappointed a customer, we
believe it is important to understand what happened, and to take the correct action It is our understanding that Area Pharmacy Supervisor *** *** has investigated and addressed this matterMr*** spoke and apologized to Mr*** for his experiance and offered a CVS Gift Card as a token of apologyMr*** was satisfied with our resolution and thanked us for the follow up.If we can be of further assistance, Mr*** can reach out to our Customer Relations Department at 1-*** ***and reference incident number ***.Thank you, ***

Good Morning,On behalf of CVS Pharmacy, I would like to apologize to Mr*** for the problem he encountered at his local CVS regarding the refund of his ***. At CVS, our goal is to make our customers' shopping experience easy. When we find that we have disappointed a customer,
we believe it is important to understand what happened, and to take the correct action. It is our understanding that District Manager *** *** has investigated and addressed this matter with store staff, including the Store ManagerMr*** spoke to Mr*** to apologize for the store not being able to process the refund of his ***Mr*** advised that the stores have been experiencing issues with the *** machine and we are working to get those issues sorted outMr*** appreciated the outreach and stated that he was able to get the refund at another location. If we can be of further assistance, Mr*** can reach out to our Customer Relations Department at 1-*** (1-***) and reference incident number ***.Thank you, ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. I have contacted both parties from CVS and expressed that I am unable to communicate via telephoneFormal letter correspondence is requested
Regards,
*** ***

Good Afternoon,On behalf of CVS Pharmacy, I would like to apologize to Mr*** for the problem he encountered at his local CVS Pharmacy At CVS, our goal is to make our customers' shopping experience easy When we find that we have disappointed a customer, we believe it is important
to understand what happened, and to take the correct action It is our understanding that District Manager *** *** has investigated and addressed this matter with store staff, including the Store ManagerMs*** has also spoken to Mr*** and advised him to return to the store where he will be provided the product at no cost, as well as a $CVS gift cardMr*** appreciated the follow up phone call and seemed satisfied with the resolution. If we can be of further assistance, Mr*** can reach out to our Customer Relations Department at 1-*** (1-***) and reference incident number ***.Thank you, ***

Good Afternoon, On behalf of CVS Pharmacy, I would like to apologize to Mr*** for the experience he had regarding his expired couponsAt CVS, our goal is to make our customers' shopping experience positive When a customer concern is brought to our attention we believe it is
important to understand what has happened and take necessary steps towards a satisfactory outcome.It has always been CVS Pharmacy's policy to honor all coupons that are within their expiration dateNothing has changed in terms of what coupons are accepted within our coupon policy itself, and our coupon policy prohibits the use of expired couponsCustomer feedback is important to us, and we wanted to ensure a more consistent experience for all customers who use coupons in our storesA key to this effort is making sure all our policies are always enforced across all CVS Pharmacy locations, so we have provided our staff with tools to more easily and consistently enforce our existing policies We would also note that as per our stated coupon policy some coupons may not be applicable to orders placed on CVS.com, which includes ExtraBuck coupons.If we can be of further assistance, Mr*** can reach out to our Customer Relations Department at 1-*** (1-***) and reference incident number ***.Thank you,*** ***

Good Afternoon, Thank you for bringing this to out attentionMs*** has been contacted by one of our representatives and this issue has been resolved to her satisfaction.Thank you,***

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Address: 1 Cvs Dr, Woonsocket, Rhode Island, United States, 02895-6146

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