CVS Pharmacy, Inc.

Good Morning,We regret that we have been unable to provide Ms*** with a satisfactory answer. We believe that all reasonable efforts have been made to provide assistance.Thank you,***

Tell us why here...On behalf of CVS/pharmacy, I would like to apologize to Mr*** ** *** for the negative experience he had when trying to use a per cent off coupon and have a front store purchase credited to his Extra Care account at his local CVS. At CVS, our goal is
to make our customers' shopping experience easy. When we find that we have disappointed a customer, we believe it is important to understand what happened, and to take the correct action. I have investigated and addressed this matterI spoke with Mr*** and informed him of the steps I had taken to register his Extra Care Card and resolved this matter with him. If we can be of further assistance Mr*** can reach out to our Customer Relations Department at *** *** and reference incident number ***.Regards,*** *** | CVS Health | Retail Executive Support

Good Afternoon,On behalf of CVS/pharmacy, I would like to apologize to Mr*** for the inconvenience he encountered with his local CVS Pharmacy regarding the price of medication At CVS, our goal is to be a trusted partner in our customers' health care When we find that we have
disappointed a customer, we believe that it is important to understand what happened and to take the appropriate action. It is our understanding that this matter has been investigated by our Pharmacy Supervisor *** ***Mr*** has spoken with Mr*** to discuss his findings From Mr***'s investigation we have found that the customers' prescription was processed correctly by our pharmacy team and that the copay the customer received was in keeping with his insurance and the coupon provided Mr*** has discovered that the Mr*** may not have received a full explanation regarding the processing of his prescription and as a courtesy has issues a gift card to the customer for his inconvenience, he has also reviewed the occurrence with his pharmacy staff for any training opportunities.If we can be of further assistance, we invite Mr*** to contact Customer Relations at 1-800-SHOP-CVS (###-###-####) and refer to incident number ***.Sincerely,***

Good Afternoon,On behalf of CVS Pharmacy, I would like to apologize to Ms*** for the problem she encountered with her online canvas photo order At CVS, our goal is to make our customers' shopping experience easy When we find that we have disappointed a customer, we believe it is
important to understand what happened, and to take the correct action We take the responsibility of serving your needs seriously, as a resolution to the error that has occurred within our systems we are providing customers a one-time use 60% off Canvas Prints order offer in the emailCustomers who placed multiple orders will receive multiple apology emails with these onetime use promo codes.If we can be of further assistance, Ms*** can reach out to our Customer Relations Department at *** ***) and reference incident number ***

Tell us why here...On behalf of CVS/pharmacy, I would like to apologize to Ms*** D*** for the experience she had trying to use her Extra Care coupons at her local CVS. At CVS, our goal is to make our customers' shopping experience easy. When we find that we
have disappointed a customer, we believe it is important to understand what happened, and to take the correct action. I have investigated and addressed Ms***’s concerns. I spoke with Ms*** and have resolved this matter with her.If we can be of further assistance Ms*** can reach out to our Customer Relations Department at 800-SHOP-CVS (800-746-7287) and reference incident number ***.Regards,*** *** | CVS Health | Retail Executive Support Representative

Tell us why here...On behalf of CVS/pharmacy, I would like to respond to Mr*** ***’s rebuttal and apologize once again for the experience he had when trying to returning products he purchased at his local CVS. At CVS, our goal is to make our customers' shopping experience easy. When we find that we have disappointed a customer, we believe it is important to understand what happened, and to take the correct action. The previous response was not intended for Mr***The following is the correct response for Mr***’s complaint.It is our understanding that Area District manager, *** *** has investigated and addressed Mr***’s complaint with store management and staff. MrTruong spoke with Mr*** apologizing for his experience and directing him to return to the store to get his refundIf we can be of further assistance Mr*** can reach out to our Customer Relations Department at 800-SHOP-CVS (800-746-7287) and reference incident number ***.Regards,*** *** | CVS Health | Retail Executive Support

Good Afternoon, In conducting additional investigation into Mr***’s concern, we learned via our Accounting department that *** Bank disputed the charges on the customer’s behalfWe reached out to a third party that was able to deactivate the card and issue a credit of $which Mr*** should see on his account in 3-business days.Thank you,***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Thank you for correcting my web page because it was very confusing. I am rejecting the response because I have not received a coupon for the free product even though I followed the instructions to unlock the coupon.
Regards,
*** ***

I received ONE phone call which resulted in a voicemail message on 09/02/at 11:18amI do working a busy full time schedule and did return the phone call but has not received a returned phone call after my call backAgain, I feel like this is a write off now that I am being told to call the Customer Relations lineI will attempt to call both phone numbers *** *** and the Customer Relations line on Monday (not sure if anyone is available over the weekends, but I will try as well). Regards,
*** ***

Good Afternoon, On behalf of CVS/pharmacy, I would like to respond apologize to Mr*** for the poor customer service he encountered at his local CVS/pharmacy. At CVS, our goal is to be a trusted partner in our customers' health care. When we find that we have disappointed a
customer, we believe that it is important to understand what happened and to take the appropriate action. It is our understanding that Area Pharmacy Supervisor *** *** has investigated and addressed this matter with pharmacy staffMr*** has also contacted Mr*** and apologized for the service issue at this locationIf we can be of further assistance we invite Mr*** to contact Customer Relations at *** *** and refer to incident number ***Thank you, ***

On behalf of CVS/pharmacy, I would like to respond to Ms*** ***’ rejection and apologize once again for the experience she had trying to return merchandise in the front store of her local CVS. At CVS, our goal is to make our customers' shopping experience easy. When we find that we have disappointed a customer, we believe it is important to understand what happened, and to take the correct action. It is our understanding that Senior Risk Management Representative, *** *** has investigated Ms***’ complaint and request for compensationMs*** has left voicemails for Ms*** to contact her to discuss her complaint. Ms*** has not responded. If we can be of further assistance Ms*** can reach out to our Customer Relations Department at *** *** and reference incident number ***. Regards,Cynthia Desmarais | CVS Health | Retail Executive Support Representative

Tell us why here...On behalf of CVS/pharmacy, I would like to apologize to Ms*** *** for the experience she had with the signage and coupon use in the front store of her local CVS. At CVS, our goal is to make our customers' shopping experience easy. When we find
that we have disappointed a customer, we believe it is important to understand what happened, and to take the correct action. It is our understanding that Area District Manager, *** *** has investigated and addressed Ms***’s concerns with store management and staffThe appropriate CVS Department has been made aware of Ms***’s coupon and signage concerns as wellMr*** spoke with Ms*** discussing CVS signage and coupon policies. If we can be of further assistance Ms*** can reach out to our Customer Relations Department at *** *** and reference incident number ***.Regards,*** *** | CVS Health | Retail Executive Support Representative

Good Afternoon, On behalf of CVS Pharmacy, I would like to apologize to Mr*** for the experience he had regarding developing his photosAt CVS, our goal is to make our customers' shopping experience positive. When a customer concern is brought to our attention we believe it is
important to understand what has happened and take necessary steps towards a satisfactory outcomeIt is our understanding that District Manager *** *** has attempted to contact Mr*** via the telephone multiple times without successIf we can be of further assistance we invite Mr*** to contact Customer Relations at 1-*** (1-***) and refer to incident number ***Thank you,***

Good AfternoonOn behalf of CVS/pharmacy, I would like to apologize to Mr*** for the problems his father encountered at his local CVS Pharmacy At CVS, our goal is to be a trusted partner in our customers' health care When we find that we have disappointed a customer, we believe that
it is important to understand what happened and to take the appropriate action After a thorough investigation we have determined that our pharmacist filled the prescription as it was written by the patients prescriber Upon pickup the caregiver gave no indication that the prescription was in any way incorrect Mr*** has worked with Pharmacy Supervisor *** *** in regards to this concern, Mr*** has reviewed with him that the medication could not be taken back as per our policies and was offered a gift card due to the inconvenience but not in the amount Mr*** reports Our pharmacy staff were not in error and filled a prescription in good faith from the patients prescriber If we can be of further assistance, we invite Mr*** to contact Customer Relations at *** ***) and refer to incident number ***.Thank You,***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I really can not believe thisYears ago CVS had a F rating from the Revdex.com and I filed a complaint over $in extrabucks and received a phone call the next day and was reissued $Now that they have an A+ rating I guess they can just let things slipSince this was worthless I guess I will need to share my experience over social media and let other consumers learn what "CVS Cares" really meansThanks for nothing *** Regards,
*** ***

Tell us why here...On behalf of CVS/pharmacy, I would like to apologize to Mr*** * *** for the problem he had with the billing of his prescription at his local CVS Pharmacy. At CVS, our goal is to be a trusted partner in our customers' health care. When we find that we have
disappointed a customer, we believe that it is important to understand what happened and to take the appropriate action. It is our understanding that Area District Manager, *** *** has investigated and addressed Mr***’s complaint with pharmacist and staff to ensure steps are taken to prevent such occurrences in the future. Ms*** spoke with Mr*** and apologized for his negative experience and has resolved this matter with him. If we can be of further assistance we invite Mr*** to contact Customer Relations at 800-SHOP-CVS (800-746-7287) and refer to incident number ***.Regards,*** *** | CVS Health | Retail Executive Support Representative

On behalf of CVS/pharmacy, I would like to apologize once again to Mr*** for the misinformation he was provided when he called our Customer Relations department requesting to be put on our Corporate Do Not Call list At CVS, our goal is to make our customers' experience easyWhen we find that we have disappointed a customer, we believe it is important to understand what happened, and to take the correct actionWe apologize that Mr*** was unable to submit his request when he called Customer RelationsThe Supervisors in Customer Relations have been made aware of Mr***’s comments. They have assured me that they will review, our process of opting customers out of corporate phone calls, with their representatives in order to avoid similar future occurrencesIf Mr***, has any other questions or concerns he can call Customer Relations at 1-800-746-option Monday-Friday 8:30am-7pm EST. Regards,*** ***Senior Customer Relations Representative

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Regards,
*** ***

On behalf of CVS/pharmacy, I would like to apologize to *** *** for the problem he encountered with his local CVS. At CVS, our goal is to be a trusted partner in our customers' health care. When we find that we have disappointed a customer, we believe that it is important to
understand what happened and to take the appropriate action. It is our understanding the Pharmacy Manager *** has spoken to Mr*** to resolve his concern. A full refund will be provided as well as the name brand of medication that was expected. The pharmacy has also put plans in place to ensure this does not reoccurIf we can be of further assistance we invite Mr*** to contact Customer Relations at *** *** (***) option and refer to incident number ***.Regards,***Senior Customer Relations Representative

Good Afternoon,On behalf of CVS Pharmacy, I would like to apologize to Ms*** *** for the problem she encountered with her online canvas photo order At CVS, our goal is to make our customers' shopping experience easy When we find that we have disappointed a customer, we believe
it is important to understand what happened, and to take the correct action We take the responsibility of serving your needs seriously, as a resolution to the error that has occurred within our systems we are providing customers a one-time use 60% off Canvas Prints order offer in the emailCustomers who placed multiple orders will receive multiple apology emails with these onetime use promo codes.If we can be of further assistance, Ms*** *** can reach out to our Customer Relations Department at *** (***) and reference incident number ***.Thank you,***