CVS Pharmacy, Inc.

Tell us why here... On behalf of CVS/pharmacy, I would like to apologize to Ms*** *** for the problems she encountered with the filling of her prescriptions at her local CVS Pharmacy. At CVS, our goal is to be a trusted partner in our customers' health care. When we find
that we have disappointed a customer, we believe that it is important to understand what happened and to take the appropriate action. It is our understanding that Area Pharmacy Supervisor, *** *** has investigated and addressed Ms***’s complaint with pharmacist and pharmacy staff. Mr*** spoke with Ms*** apologizing for her negative pharmacy experience and assuring her steps would be taken to ensure such occurrences do not happen in the future. If we can be of further assistance we invite Ms*** to contact Customer Relations at *** (###-###-####) and refer to incident number ***.Regards,*** *** | CVS Health | Retail Executive Support Representative

Good Afternoon, Unfortuently, we are unable to comply with Ms***'s request to issue a credit of $back onto her card, or in the form of a store creditWe'll be glad to place a 30% off discount coupon to Ms***'s account as per our previous offer.Thank you,***

On behalf of CVS/pharmacy, I would like to apologize to Ms*** *** for the experience she had at her local CVS/pharmacyAt CVS, our goal is to be a trusted partner in our customers' health care When we find that we have disappointed a customer, we believe it is important to understand
what happened.It is our understanding that our Corporate Pharmacist has attempted to reach Ms*** to discuss this matter and has left multiple messagesOur Pharmacist has also attempted to contact Ms*** via email asking for additional information regarding her concerns and to date have not received a returned call or email We invite Ms*** to reach out to our Corporate Pharmacist at *** to discuss her concerns she can reference incident number ***.Regards,***Senior Customer Relations Representative

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Regards,
*** ***

Good Afternoon, Thank you for providing additional information regarding Mr***’ concernWe have been able to discover the discrepancy between the customer’s records and our systemThe only member signed up for the Pharmacy and Health Rewards program is Mr*** and therefore credits re only issued for his prescriptionsMr*** would have to sign up his daughters for the program individually, either at a CVS Pharmacy location or on CVS.com.Once Mr*** enrolls both his daughters into the program, we welcome him to contact our Customer Relations department at 1-*** (1-***) with the reference number *** and we’ll be happy to issue any credits going back to 01/01/2017.Thank you***

On behalf of CVS/pharmacy, I would like to apologize to Ms*** *** for the experience she had at her local CVS/pharmacyAt CVS, our goal is to make our customers' shopping experience easyWhen we find that we have disappointed a customer, we believe it is important to understand
what happened, and to take the correct action.We have worked with our Settlement Accounting Team to locate Ms***’s missing refund to process back into her accountMs*** will be seeing the refund post to her account within two business days.If we can be of further assistance, Ms*** may also reach out to our Customer Relations Department at 800-SHOP-CVS (800-746-7287) and reference incident number ***.Regards,*** ***Customer Relations Supervisor

On behalf of CVS/pharmacy, I would like to apologize to *** *** for the experience with CVS. At CVS, our goal is to make our customers' shopping experience easy. When we find that we have disappointed a customer, we believe it is important to understand what
happened, and to take the correct action. It has always been CVS Pharmacy’s policy to honor all coupons that are within their expiration dateNothing has changed in terms of what coupons are accepted within our coupon policy itself, and our coupon policy prohibits the use of expired coupons. Our re-communication of our unchanged coupon policy throughout our enterprise is designed to reduce any confusion and ensure all customers have a consistent, positive experience when using coupons at our stores. Once again we apologize to Ms*** for her disappointment for not resetting her expired ExtraBuck coupons. If we can be of further assistance our Customer Relations Department can be reached at *** *** option and reference incident number ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
What is the explanation for not posting the credit immediately to my account? Would the credit not been given if I didn't raise the issue through Revdex.com? Why wasn't the credit issued when the refund slip was printed for me at the cash register?
Regards,
*** ***

Good Afternoon, On behalf of CVS Pharmacy, I would like to apologize to Ms*** for the problem she encountered with her CVS coupons At CVS, our goal is to make our customers' shopping experience easy When we find that we have disappointed a customer, we believe it is
important to understand what happened, and to take the correct action We have reviewed Ms***'s concerns and determined due to the error that occurred, we will reissue a $ExtraBuck coupon to the customer's accountThe coupons will be available to print on 02/19/2017.If we can be of further assistance, Ms*** can reach out to our Customer Relations Department at 1-*** (1-***) and reference incident number ***.Thank you,***

On behalf of CVS/pharmacy, I would like to respond and apologize to Mrand Mrs*** for the poor customer service they encountered at there local CVS/pharmacy. At CVS, our goal is to be a trusted partner in our customers' health care. When we find that we have disappointed a
customer, we believe that it is important to understand what happened and to take the appropriate action. It is our understanding that Area Pharmacy Supervisor, *** *** has investigated and addressed this matter with pharmacy staff, including the pharmacy managerMr*** has also been in contact with Mr*** regarding this matter, apologizing for his experience and assured that steps have been taken to prevent this issue from occurring in the futureThe Pharmacy Manager will follow up with Mr*** to discuss the outcome of his conversation with his doctor and how we can proceed forward in meeting his needsIf we can be of further assistance we invite Mrand Mrs*** to contact Customer Relations at *** ***) and refer to incident number ***Regards,*** *** Customer Relations Representative

Good Afternoon, Due to the nature of the complaint, we are unable to assist furtherwe highly reccomed Mr*** contacts our Risk Management department at 1-***.Thank you,***

Good Afternoon, On behalf of CVS Pharmacy, I would like to convey our regrets that we have been unable to fully resolve Mrs***' concern We have further confirmed with our Digital Photo team members that the 60% off Canvas Print offer is an appropriate solution given the nature of the system error that the customer experienced. We welcome MrsWatts to contact out Customer Relations team members at *** *** and refer to incident number *** with any further questions.Thank you,***

Good Afternoon,On behalf of CVS Pharmacy, I would like to apologize to Mr*** for the poor customer service he encountered at his local CVS Pharmacy At CVS, our goal is to be a trusted partner in our customers' health care When we find that we have disappointed a customer, we
believe that it is important to understand what happened and to take the appropriate action It is our understanding that Pharmacy Supervisor *** *** has investigated and addressed this matter with the pharmacy staff, including the Pharmacy Manager, for the store location Mr*** has informed us that he has identified training and counseling opportunities and reviewed the customers experience with the staff Further, Mr*** has spoken with Mr*** and provided his apologies and assurances that his feedback has been taken seriously and utilized to ensure proper expectations are set at the store in the future It is our understanding Mr*** is satisfied that his concerns have been acted upon.If we can be of further assistance we invite Mr*** to contact Customer Relations at 1-800-SHOP-CVS (1-800-746-7287) and refer to incident number ***.Sincerely,***

Good Morning,On behalf of CVS Pharmacy, I would like to apologize to Ms*** for the customer service she encountered at her local CVS Pharmacy. At CVS, our goal is to be a trusted partner in our customers' health care. When we find that we have disappointed a customer, we believe
that it is important to understand what happened and to take the appropriate action. It is our understanding that Pharmacy Supervisor *** *** has investigated the customers concerns at length and addressed this matter with pharmacy staff, including the Pharmacy Manager. The customer has stated prior that she prefers specific pharmacists to fill her prescriptions at her local CVS Pharmacy. The pharmacy staff has made all reasonable accommodations to meet Ms***' requests but there are times that her preferred pharmacists are not available to assistWe regret that the continued efforts of Ms*** and her staff have not fully satisfied Ms*** but after a review of the customers previous complaints it is our judgment that the staff taken necessary steps to address them to the best of their abilityIf we can be of further assistance we invite Ms*** to contact Customer Relations at 1-800-SHOP-CVS (1-800-746-7287) and refer to incident number ***.Thank You,***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Previously, CVS Caremark responded to you stating they reversed all of the erroneous charges that were billed to my insurance company, *** Attached is the list of the prescriptions they state were not reversed They refuse to process any of my bills for the period involved until all of the charges are reversed.I am unable to reach anyone there When I attempt to call, I am put on hold, and the last time I spoke with someone and tried to explain the problem, I was either disconnected or was hung up on That is why I have to keep getting this complaint reopened I would appreciate it if you could help me with this ongoing problem. Please reply to *** I’m using my husband’s email to send the copy of the document showing the prescriptions that still need to be reversed.
Regards,
*** ***

Good Afternoon,On behalf of CVS Pharmacy, I would like to apologize to Mr*** for the problem he encountered at his local CVS Pharmacy. At CVS, our goal is to make our customers' shopping experience easy. When we find that we have disappointed a customer, we believe it is important to
understand what happened, and to take the correct action. We have issued a $ExtraBucks coupon onto Mr***'s ExtraCare account as a token of apology for his experienceThe coupon will be available for use as of 01/19/2018.If we can be of further assistance, Mr*** can reach out to our Customer Relations Department at 1-*** (1-***) and reference incident number ***.Thank you, ***

On behalf of CVS/pharmacy, I would like to respond and apologize to Ms*** *** for the problems she encountered with her local CVS Pharmacy, regarding the price of medication At CVS, our goal is to be a trusted partner in our customers' health care. When we find that we have disappointed a customer, we believe that it is important to understand what happened and to take the appropriate action. It is our understanding that this matter has been investigated by our Billing and Reimbursement team, a member of this team attempted to speak with Ms***, unfortunately a voice mail had to be left with a follow up phone number for her to contact to discuss furtherWe have been provided information that our Pharmacist cannot override a deductible. Once CVS receives payment by the supplemental the customer will be reimbursed accordingly. We invite Ms*** to contact our Billing and Reimbursement team at *** *** for any further questions

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
The business no where stated that multiple coupon codes could not be usedThe codes were accepted, my order was processed and supposed to be ready for pick up the day it was cancelledThe 60% off code does not make the price of my order comparable to that of my original orderI am disappointed in their solution to this problem. Regards,
*** ***

Tell us why here
On behalf of CVS/pharmacy, I would like to apologize to Mr*** *** for the problem he encountered with the filling of his prescription at his local CVS Pharmacy. At CVS, our goal is to be a trusted partner in our customers' health care. When we find that we
have disappointed a customer, we believe that it is important to understand what happened and to take the appropriate action.
It is our understanding that Area Pharmacy Supervisor, *** *** has investigated and addressed Mr***’s concerns with pharmacist and staffMs*** spoke with Mr*** apologizing for his pharmacy experience and assuring him that steps are in place to prevent such occurrences in the futureShe provided Mr*** with her contact information should he need her assistance in the future
If we can be of further assistance we invite Mr*** to contact Customer Relations at 800-SHOP-CVS (800-746-7287) and refer to incident number ***
Regards,*** *** | CVS Health | Retail Executive Support Representative

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I have not been contacted by anyoneI have not received any voice mails, emails or regular mail communicationsHow and when did CVS attempt to contact me? Can CVS advise on weather I need to go back to standalone CVS location in order to receive the same brand of generic drug I have been getting for years, or should *** CVS be able to refill the prescription in the same manner as standalone CVS location.
Regards,
*** ***