CVS Pharmacy, Inc.

As was evident by the company's response, the order took 6-days to be deliveredThe order was a critical medication, which had to be administered without delaysI had to borrow the medication in order for the timely treatment to be deliveredIt was the company's responsibility to ensure accuracy of the insurance informationI provided my insurance info to the first representative on January 27th, and subsequently gave it to every representative upon their requestI was not withholding the information from the CVS caremarkIt took caremark almost a week to deliver my medicationsI spoke with my insurance company and I was informed that urgent orders, like the one that I had, take no more than hours to be processedCaremak representatives failed to inform me of the co-pay until the very last dayMoreover, I was assured by at least representatives that my order was on the wayWhile I was waiting for the medication to be delivered the CVS cancelled my order because someone from the inside failed to update my insuranceThe company tried to blame my physician for not submitting the required paperworkWhen my physician's office called they were told that I had no medical coverageNone of the above were the truthMy physician provided requested information in the timely mannerI gave details of my insurance coverage as soon as I placed the order. There was poor internal communication on the CVS caremark end and failure of delivery of the quality careI was lucky to have the option of borrowing the medicationHad I not had it I would have cancelled my entire fertility treatment cycle, which costs an average about $Have I known that the company would fail to provide the medications in the timely manner I would have used another pharmacyThe entire process of keeping me in the dark by promising timely delivery, while cancelling my order was unacceptableMoreover, it could be dangerous if dealing with critical medications. My complained is not all about the co-pay, but about the quality of the service and failure to provide oneI had no apology for the delayThe company even failed to deliver promised sharps container and alcohol swabs, but this failure is not as important as untruthful information given to the patientI refuse to deal with this company ever again as a patient Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.. I do not believe the business should have called me yet again, and also believe that the apology was not inclusive of the treatment I received as a Veteran and the treatment I received as a CVS customer when the representative told me that I am not a customer, that she doesn't have to remove me from the system, and was rude to meThat employee should be reprimanded, and CVS could have apologized through the Revdex.com response and not called me yet again, especially since phone calls from them is the basis for my complaintIn fact, I almost filed another complaint after I received the phone callI am very upset about the additional phone call, and lack of any attempt to retain me as a customer.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[This note is in response to the correspondence I received from your office on December 19, 2016. I welcome the fact the Mr*** admitted that CVS charged my debit account in error on December 1, and that they value me as a member. I am both pleased and frustrated that it took a complaint to the Revdex.com to finally receive a return phone call from CVS in regards to this matter. Prior to this complaint, I placed phone calls on December 2nd, 5th and 7th which went un-returned. It was not until a day after this Revdex.com complaint was lodged, December 8th to be exact, that I finally received a phone call from a ***, with CVS.Poor customer relations aside, my debit account was charged on both December 1st and December 5th, and I am discouraged that your own record keeping does not reflect such. As it is now evidentially my responsibility to prove that you charged my card, and I have only now had access to a secure line fax machineI have faxed a debit card transaction history to my only contact at CVS, ***, this morning, December 21, 2016, and have received a fax confirmation of such. This transaction history also highlights the seven overdraft charges that I have incurred as a result of this affirmed error.At this point, both of the charges for $respectively, made on December 1st and 5th have been refunded. As a valued member, I would appreciate a full refund for the seven overdraft charges in the amount of $252.00. It took a matter of two days for CVS to make $1,in un-authorized charges to my account, however, we are going on day of being fully refunded for the damage those charges have made. This process has been exhausting and time consuming. To no fault of my own I am still in bad standing with my bank with $in overdraft charges. I expect this will be rectified. Sincerely,*** ***]
Regards,
*** ***

Good Afternoon,On behalf of CVS Pharmacy, I would like to apologize to Ms*** for her experienceAt CVS, our goal is to make our customers' shopping experience positive When a customer concern is brought to our attention we believe it is important to understand what has happened and take
necessary steps towards a satisfactory outcome.I have spoken to Ms*** directly regarding this matter and informed her that we would be bringing her experience to our team members for further review We have been unable to find any errors with Ms***s account but as a courtesy we have provided her a gift card in the amount of $dollars as compensation.If we can be of further assistance we invite Ms*** to contact Customer Relations at 1-800-SHOP-CVS (###-###-####) and refer to incident number ***.Thank you, ***

On behalf of CVS/pharmacy, I would like to apologize once again to Mr*** in regards to his refund transaction at his local CVS/pharmacyWhen we find that we have disappointed a customer, we believe that it is important to understand what happened and to take the appropriate action. Mr***s’ refund transaction has settled with CVSThe typical processing time for a credit transaction to post to an account is three to five daysThe only way a refund is provided immediately during the refund transaction is if the original purchase was paid by cash or debit. If Mr*** would like to discuss this process further, we invite him to call Customer Relations at 800-746-7287, option and refer to incident number ***. Regards,*** ***Senior Customer Relations Representative

Good Afternoon, On behalf of CVS Pharmacy, I would like to apologize to Ms*** for the problem she encountered at her local CVS regarding the total of her transaction as well as her refund. At CVS, our goal is to make our customers' shopping experience easy. When we find that
we have disappointed a customer, we believe it is important to understand what happened, and to take the correct action. It is our understanding that District Manager *** *** has investigated and addressed this matter with store staff, including the Store ManagerMs*** has attempted to reach out to Ms*** multiple times to provide her the resolution without success. If we can be of further assistance, Ms*** can reach out to our Customer Relations Department at 1-*** ***) and reference incident number ***.Thank you,

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments belowRegards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.]
Regards,
*** ***

I would like to reactivate the ticket # *** regarding my complaint with CVS Caremark CorporationI have still not received a resolution to the problemI have not been able to get my insurance claims reimbursed because of the issue with CVS billing my exhusband's prescriptions to my insurance erroneouslyPlease let me know if you can reactivate the ticketI tried contact CVS Caremark after I received the last response from you stating they had reversed the erroneous chargesI called CVS and they didn't know anything about itThey have been very rude and unhelpfulThe only time I've received any satisfactory response was through the Revdex.comThanks so much for your help so farOnce the erroneous prescription charges are reversed, I would like to have the $returned to my insurance company, ***, ***, so that my bills will be paidRight now I have collection agencies calling me and sending me bills because mine have not been paid for several months now

Tell us why here...On behalf of CVS/pharmacy, I would like to apologize to Mr*** *** for the experience he has with trying to use Extra Coupons that printed at the kiosk when he used his new Extra Care Card at his local CVS At CVS, our goal is to make our customers' shopping experience easy When we find that we have disappointed a customer, we believe it is important to understand what happened, and to take the correct action I have investigated Mr*** Extra Care coupon concerns and I have communicated with him via email I have resolved this matter with Mr*** If we can be of further assistance Mr*** can reach out to our Customer Relations Department at 800-SHOP-CVS (800-746-7287) and reference incident number ***.Regards,*** *** | CVS Health | Retail Executive Support Representative

Tell us why here...On behalf of CVS/pharmacy, I would like to apologize to Ms*** * *** for the problem she encountered with receiving automated CVS pharmacy calls for someone other than herself. At CVS, our goal is to be a trusted partner in our customers' health care. When
we find that we have disappointed a customer, we believe that it is important to understand what happened and to take the appropriate action. I was able to verify the calls Ms*** referred to and removed her phone number from the automated pharmacy call programs and any pharmacy profile it was attached to I left detailed voicemail for Ms*** detailing action taken on her complaintI left my contact information in the event Ms*** wanted to discuss this matter further with me. Ms*** has not responded. If we can be of further assistance we invite Ms*** to contact Customer Relations at *** (***-***) and refer to incident number ***.Regards,*** *** | CVS Health | Retail Executive Support Representative

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Thank you!
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response PARTIALLY SATSFIED my issues and/or concerns in reference to complaint #***. I have been promised an issue of credit however there was no explanation for why a customer relations representative would falsify information and why a customer would have to go to great lengths in order to receive what has been owed.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. I have yet to receive this credit or any sort of compensation
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
[Obviously the coupon was not applied appropriately. It says it's a $coupon and you took off $1.81. There can be no debating the difference between $and $1.81. I'm not going to justify that by saying anymore about it. If the Revdex.com can't hold companies accountable for these illegal actions, then what's the point?]
Regards,
*** ***

Good Afternoon,On behalf of CVS Pharmacy, I would like to apologize to Ms*** for the problem she encountered with her online canvas photo order At CVS, our goal is to make our customers' shopping experience easy When we find that we have disappointed a customer, we believe it is
important to understand what happened, and to take the correct action We take the responsibility of serving your needs seriously, as a resolution to the error that has occurred within our systems we are providing customers a one-time use 60% off Canvas Prints order offer in the emailCustomers who placed multiple orders will receive multiple apology emails with these onetime use promo codes.If we can be of further assistance, Ms*** can reach out to our Customer Relations Department at *** *** and reference incident number ***.Thank you,***

Tell us why here...On behalf of CVS/pharmacy, I would like to apologize to *** A *** for the experience she had when making a purchase at CVS.com. At CVS, our goal is to make our customers' shopping experience easy. When we find that we have disappointed a
customer, we believe it is important to understand what happened, and to take the correct action. It is our understanding that CVS.com agent *** has investigated Ms***’s concerns. The financial institution and Ms*** were contacted and this issue was resolved.If we can be of further assistance Ms*** can reach out to our Customer Relations Department at 800-SHOP-CVS (800-746-7287) and reference incident number ***.Regards,*** *** | CVS Health | Retail Executive Support Representative

On behalf of CVS/pharmacy, I would like to apologize once again to Ms*** for the experience she has had with items being out of stock at her local CVSAt CVS, our goal is to make our customers' shopping experience easyWhen we find that we have disappointed a customer, we believe it is important to understand what happened, and to take the correct actionMs *** has confirmed that, *** ***, District Manager, has apologized and placed a special order to fulfill the rain check that was provided for the *** Ms ***, also expressed her ongoing concerns with the stock at her local CVS to Ms***, who will continue to work with the Store Manager and review areas of opportunity for inventoryIf we can be of further assistance Ms*** can reach out to our Customer Relations Department at 800-SHOP-CVS (800-746-7287) option and reference incident number ***. Regards,*** ***Senior Customer Relations Representative