Sign in

CVS Pharmacy, Inc.

Sharing is caring! Have something to share about CVS Pharmacy, Inc.? Use RevDex to write a review
Reviews CVS Pharmacy, Inc.

CVS Pharmacy, Inc. Reviews (805)

Good Afternoon, We sincerely apologize our previous reply did not provide satisfaction to Mr***The length of time a coupon is valid is determined by the provider of the coupon and has been deemed appropriate by our marketing departmentI would also like to confirm that the expiration date is prominently displayed on the front of the coupon, above the barcodeIf Mr*** would like to provide us with a specific example where a valid, in-date manufacturer coupon was presented at a CVS and our system rejected it, we would invite Ms*** to contact our Customer Relations team members at 1-*** (1-***) and refer to incident number *** where we can investigate further.Thank you,***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I am rejecting this response from CVSI had used a 30% off coupon (actual printed postcard mailer coupon) in the store on 7/18/However, on 7/20/I also received an email for a 30% off coupon that said it was printable; it also said it would expire on 7/23/So I printed out that coupon from my email to use right away before the expiration, and brought it into another store the same day (7/20/17) because I needed to purchase additional items that were not available at the first location a couple days priorIn the second store, the staff member told me that my coupon was invalid and did not process my coupon.Since I was sent two different coupons, one on a postcard in the mail, and a second coupon in my email, they appeared to be two separate couponsWhen I called CVS Customer Service about this issue, and spoke to a customer service manager (after already speaking to different customer service reps), he said that the coupon was the same couponThat is very misleading to the customer- on my email it said you could print it out, but the manager over the phone told me that I had to add it to my ExtraCare cardThe email said I could print it, but it did not say that I was required to add it to my card. When you turn in a coupon for a purchase, how would a customer have known that it was the same coupon (postcard vsemail)? I received one coupon in the mail and another coupon in my email, with no indication that they were the same. I would like to receive a CVS store credit of the difference of $for my additional purchase made on 7/20/
Regards,
*** ***

Tell us why here...On behalf of CVS/pharmacy, I would like to apologize to Ms*** D. for the experience she had with being refunded for a CVS.com order. At CVS, our goal is to make our customers' shopping experience easy. When we find that we have disappointed a
customer, we believe it is important to understand what happened, and to take the correct action. It is our understanding that CVS.com Senior Agent, *** *** has investigated and addressed MsD’s complaintMs*** contacted MsD and has resolved this matter with her. If we can be of further assistance MsDcan reach out to our Customer Relations Department at 800-SHOP-CVS (800-746-7287) and reference incident number ***.Regards,*** *** | CVS Health | Retail Executive Support Representative

Good Afternoon,On behalf of CVS Pharmacy, I would like to apologize to Ms*** for the problem she encountered at her local CVS regarding her return. At CVS, our goal is to make our customers' shopping experience easy. When we find that we have disappointed a customer, we believe it
is important to understand what happened, and to take the correct action. After conducting an investigation into Ms***’s complaint, case was reviewed by the internal dispute team and the decision was made to maintain the decline decisionUnfortunately, we are unable to provide further assistance in this matter and recommend Ms*** contact The *** *** at 1-*** for further details.Thank you, ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

On behalf of CVS/pharmacy, I would like to apologize to *** *** for her experience with CVS.com. At CVS, our goal is to make our customers' shopping experience easy. When we find that we have disappointed a customer, we believe it is important to understand what
happened, and to take the correct action. It is our understanding that *** from our CVS.com department attempted to contact Ms*** by phone, but was unable to leave a message. She then followed up with Ms*** by email letting her know that the issues she was having with creating an account on CVS.com with her email address have been corrected. Ms*** should not have any further restraints in creating a CVS.com account with her email address. *** also provided her direct contact information should Ms*** need any further assistanceRegards,***Senior Customer Relations Representative

Revdex.com:
I spoke with the store manager, ***, who was very polite and assured me this situation would be taken care ofI only filed this complaint because the employee was very confident in her relationship with the district manager so I assumed a store level complaint would go unnoticedI would also like to note that I did NOT accept the gift cardAlthough I appreciate the gesture, that would hinder the original purpose of filing this complaintI understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

On behalf of CVS/pharmacy, I would like to respond and apologize to Mr*** *** for the problems he encountered with his local CVS Pharmacy, regarding the refills of medication At CVS, our goal is to be a trusted partner in our customers' health care. When we find that we have
disappointed a customer, we believe that it is important to understand what happened and to take the appropriate action. It is our understanding that this matter has been investigated by our Area Pharmacy Supervisor, *** ***She has informed us that ***, the store Pharmacist, has spoken with Mr*** to apologize and inform that the prescriptions have been corrected. The customer was to go in the store last Friday 2/26/to receive a refund and medication If we can be of further assistance, we invite Mr*** to contact Customer Relations at 800-SHOP-CVS (800-746-7287) and refer to incident number ***

April 21,
Revdex.com
*** *** *** *** *** ***
*** ** ***
Complaint ID: ***/ *** ***
To whom it may concern:
CVS/caremark administers the prescription benefits portion of the health plan for the *** *** ***, of which Ms***
*** is a memberThis letter is in response to the correspondence we received from your office on April 8, Thank you for the opportunity to address Ms***’s concerns as expressed in Complaint ID: ***
Upon review of this concern, we confirmed that Ms*** never received her medication despite the *** tracking information indicating that her order was deliveredThe *** tracking number, ***, confirms that her order was delivered on Tuesday, March 8, at 5:14pm and was left on Ms***’s porchUnfortunately this was the last three month fill for this particular prescription; this prescription was previously filled on April 2, 2015, July 19, 2015, October 9, 2015, and January 1, 2016. Since there were no refills remaining, our clinical team needed to obtain authorization from her physician for a replacement fillThe physician’s office denied our request indicating that Ms*** needed to be examined by the physician’s office before refills would be authorizedA one month prescription was authorized by the physician’s officeThis order was processed and shipped on March 23, and per the *** *** *** *** tracking number, ***, delivered on March 29, at 12:26pmAnother request to obtain a 90-day supply of Ms***’s medication has been faxed to her physician’s office
We sincerely apologize for any frustration or inconvenience that Ms*** experiencedWe value Ms*** as a member and we remain fully committed to our purpose, “helping people on their path to better health”Should you or Ms*** have any additional questions or concerns, please do not hesitate in contacting me at ***
Sincerely,
*** ***
Member Advocate

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

CVS/Caremark administers the prescription benefits portion of the *** Insurance plan, of which Ms*** ***'s is a memberThis letter is in response to the correspondence we received from your office on December 14, Thank you for the opportunity to address Ms***'s concerns as expressed in complaint ID ***Ms***'s concern with CVS/caremark mail order was regarding an order for *** which processed and shipped as of April 2, When the order processed, it was released without payment due to a system error which did not assess the true co payment cost of the prescriptionAs of May 11, cvs/caremark corrected the billing issue and sent an invoice of to the beneficiary acknowledging the errorIn her complaint, Ms***'s states the billing incident occurred twiceThe April order is the only order that was processed and shipped out without payment and later corrected with a co payment adjustment invoiceAnother concern was with our mail order pharmacy dispensing only brand name ***The order in April was dispensed as written because the doctor requested brand onlyWhen the doctor gives Authorization to fill a generic our filling pharmacy will dispense the brand as a "Branded Generic", which means the brand *** unless the prescription or member specifically requests the generic productThe prescription in question was received and filled as written on July 8th, with Subsequent fills on January 11, and April 2, Our CVS Resolutions department would address Ms***'s retail concernsMs***'s expressed her dissatisfaction with how her prescription was dispensedShe took a -day prescription to the CVS pharmacy in ***, North Carolina but was only given a day supplyThe retail pharmacy could only fill a maximum of a day supply due to the plan benefit restrictionsCVS Resolutions has made multiple attempts to contact Ms*** via phone and email without successDue to lack of response from Ms***'s CVS Resolutions is closing their caseWe sincerely apologize for any frustration or inconvenience that Ms***s experiencedWe value Ms***s as a member as we are confident that future service will consistently reflect our commitment to our purpose, "helping people on their path to better health"Should you or Ms***'s have any additional questions or concerns, please do not hesitate in contacting me at ***

Good Afternoon,On behalf of CVS Pharmacy, I would like to clarify Ms***'s concerns regarding her Curbside order placed recently online At CVS, our goal is to make our customers' shopping experience positive When a customer concern is brought to our attention we believe it is
important to understand what has happened and take necessary steps towards a satisfactory outcome.It is our understanding that our *** *** team members have researched this inquiry and reviewed their findings with Ms*** as well They determined that the protocol used in placing the order was not valid for the promotion Ms*** was using at the time, it was also confirmed that the promotion was also used when the customer had created an earlier account with previously used information.Our *** team members were able to speak with the customer and reviewed their findings It was determined after speaking with Ms*** that a one time exception could be provided in this matter and the customer did receive a $coupon applied to her ExtraCare account.If we can be of further assistance we invite Ms*** to contact Customer Relations at 1-*** (1-***) and refer to incident number ***.Thank you, *** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
Even if they followed pharmacy policy, I don't believe the customer service aspect of the situation was done appropriatelyThe pharmacists did not seem to care about my situation and they didn't take the right precautions like they normally doI am always asked to confirm my prescription (not just the name, but what it actually is ex: nasal spray, bc pills, etc) at every CVS I've been toThe one time I am not asked, that is the one time the pharmacy messes up my prescriptionI didn't confirm what it was because the pharmacist over the phone seemed like she knew which prescription I was talking about.
Regards,
*** ***

Good Afternoon,We regret that we have been unable to fully resolve Mr***'s concern. We believe that all reasonable efforts have been made to provide assistance and a satisfactory outcome.Thank you,***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I feel that as a company you should have honored the price I was originally charged and the coupon codes your company originally put outHow can I trust this percent off couple won't be cancelled on me if you find your company is not profiting enough with it? I will always remember the poor manor in which CVS handled this situation and I will be taking my business elsewhere
Regards,
*** ***

Tell us why here...On behalf of CVS/pharmacy, I would like to respond to Mr*** ** ***’ rebuttal and apologize once again for the negative experience he had when trying to fill a prescription at his local CVS Pharmacy. At CVS, our goal is to be a trusted partner in our customers' health care. When we find that we have disappointed a customer, we believe that it is important to understand what happened and to take the appropriate action. It is our understanding that CVS Corporate Pharmacist, Mr*** *** addressed Mr*** concerns with Area Pharmacy Supervisor, *** ***. Mr*** spoke with Mr*** and has resolved this matter with himIf we can be of further assistance we invite Mr*** to contact Customer Relations at 800-SHOP-CVS (800-746-7287) and refer to incident number ***.Regards,*** *** | CVS Health | Retail Executive Support Representative

On behalf of CVS/pharmacy, I would like to apologize to Ms*** N for the negative experience she had regarding her orders submitted on CVS.comAt CVS, our goal is to make our customers' shopping experience easy. When we find that we have disappointed a customer, we believe it is
important to understand what happened, and to take the correct action.We have reviewed Ms N’s orders and it has been determined that the customer was provided a complete refund for one of the orders, and a $credit for the order that could not be fulfilled at the store level In addition a member of our online Customer Support team will contact MsN to discuss her experience as well as provide a $gift card for her inconvenienceWe invite MsN to reach out to our Customer Relations Department at *** ***) and reference incident number ***, with any other questions or concerns.Thank you,

Tell us why here
On behalf of CVS/pharmacy, I would like to apologize to Ms*** R*** for the problems she encountered with the filling of her prescription at her local CVS. At CVS, our goal is to be a trusted partner in our customers' health care. When we find that
we have disappointed a customer, we believe that it is important to understand what happened and to take the appropriate action.
It is our understanding that Area Pharmacy Supervisor, *** *** has investigated and addressed Ms***’s concerns with pharmacist and staff at both CVS locations Ms*** referred to. Ms*** has communicated with Ms*** via email and has resolved this matter with her
If we can be of further assistance we invite Ms*** to contact Customer Relations at 800-SHOP-CVS (800-746-7287) and refer to incident number ***
Regards,*** *** | CVS Health | Retail Executive Support Representative

Good Afternoon,On behalf of CVS Pharmacy, I would like to apologize to Ms*** for his experience at CVS Pharmacy At CVS, our goal is to be a trusted partner in our customers' health care When we find that we have disappointed a customer, we believe that it is important to
understand what happened and to take the appropriate action. Our Billing and Reimbursement Team has reviewed Ms***’s account to determine if reimbursement is dueWe have issued Ms*** a reimbursement check in the amount out $and she will receive it in the next three to four weeksIf we can be of further assistance we invite, we invite Ms*** to contact Customer Relations at 1-800-SHOP-CVS (1-800-746-7287) and refer to incident number ***.Thank you, ***

Check fields!

Write a review of CVS Pharmacy, Inc.

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by adding a photo

CVS Pharmacy, Inc. Rating

Overall satisfaction rating

Address: 1 Cvs Dr, Woonsocket, Rhode Island, United States, 02895-6146

Phone:

Show more...

Web:

This website was reported to be associated with CVS Pharmacy, Inc..



Add contact information for CVS Pharmacy, Inc.

A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated