CVS Pharmacy, Inc.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
So... CVS LIED DIRECTLY TO MY FACE, SAYING "NO SALE PRICE" ON THE CHERRY *** CLEARLY ON SALE***, THE MANAGER ON DUTY, BACKS UP THAT FRAUDULENT STORY... NOW CORPRATE OFFICE REFUSES TO HELP??? SCAMMED DEFRAUDED HARASSED WHEN I WENT BACK TO THE STORE TO SETTLE THIS PETTY $ISSUE, TELLING ME GO "SHOP AT *** ***" FOR "TOO MANY COMPLAINTS" - ***'S WORDS AFTER SHE LEFT ME A VOICEMAIL (saved) LURING ME BACK TO THE STORE ON THE PROMISE OF PICKING UP A REPLACEMENT 12-PACK. IN THE PAST AS AN EMPLOYEE I WAS HARASSED ON A DAILY BASIS AND THREATENED WITH PHYSICAL VIOLENCE BY CVS EMPLOYEE "***" WHO GETS REWARDRD WITH A PROMOTION TO A BETTER POSITION AT THE *** STORE... FINALLY GOT THE COURAGE TO COMPLAIN TO "ETHICS" AND"CASE CLOSED" A WEEK LATER UNDER THE FRAUDULENT EXCUSE THAT *** NO LONGER WORKS FOR CVS**HE WAS TRANSFERRED TO THE *** STORE** BUT THEY REFUSED ALL FURTHER NQUIRY AFTER I INFORNED THEM HE WAS IN FACT STILL EMPLOYED. "ETHICS" HAS A FULL RECORD OF THISCVS IS NOW TELLING ME THEY CAN LIE AND SCAM AT WILL, NO RECOURSE FROM A CUSTOMER BECAUSE I WAS A PAST EMPLOYEE WHO "OVERCOMPLAINS" WHEN THREATENED WITH PHYSICAL VIOLENCE BY CVS STAFF. *** IS NOW SAYING I SHOULD OF KEPT MY MOUTH SHUT ABOUT GETTING FALSELY IMPRISONED AT REGISTER #BY *** WHO WAS SCREAMING THROUGH HIS TEETH TO BE HERE "EARLIER" WHILE PUMPING BOTH FISTS IN MY DIRECTION(I WAS RIGHT ON TIME THAT DAY) THAT EVENT LEFT ME EMOTIONALLY SCARRED AND WAS THE TIPPING POINT, I LATER TRIED TO TAKE A LEAVE OF ABSENCE AS DESCRIBED IN CVS POLICY BUT WAS INSTEAD LABELED A "JOB DESERTER" IN DIRECT RETALIATION FOR COMPLAINING. Regards*** ***

Good Afternoon,On behalf of CVS Pharmacy, I would like to apologize to Ms*** for the experiance she enountered at her local CVS At CVS, our goal is to make our customers' shopping experience easy When we find that we have disappointed a customer, we believe it is important to
understand what happened, and to take the correct action We are sorry that we cannot accept your return at this time Our decision is based, in part, on information provided to us by The Retail Equation (TRE)Your Return Activity Report (RAR) may help you understand the reason for our decisionA free copy of your RAR is available by visiting TRE online at: ***This report is held in TRE's files for a period of days following a return warning or denialYou may also ensure the accuracy or completeness of any information in the RAR by following the dispute process TRE's Customer Service Office can be contacted at 1-*** Monday - Friday, 8am-5pm PST or via mail at the following address:The Retail Equation *** *** ***
*** ** ***When contacting TRE, please have the transaction ID at the top of this slip, the ID number, full name, address, and phone number available.If we can be of further assistance, Ms*** can reach out to our Customer Relations Department at 1-*** (1-***) and reference incident number ***.Thank you,***

March 30,
Revdex.com
*** *** *** *** *** ***
*** ** ***
Complaint ID: *** / *** ***
To whom it may concern:
CVS/caremark administers the prescription benefits portion of the health plan for ***, of which Ms***
*** is a memberThis letter is in response to the correspondence we received from your office on March 16, Thank you for the opportunity to address Ms***’s concerns as expressed in Complaint ID ***
In review of Ms***’s concern, we have confirmed no error on the part of CVS/caremarkMs***’s was charged the applicable copayment for this order in accordance with her plan benefit guidelinesCVS/caremark administers prescription drug benefits for the PlanAs a benefit plan administrator, we administer and adhere to benefits in accordance with prescription plan documents and prescription benefit plan designWe regret we are unable to resolve this issue in Ms***’s favor as her plan benefit does not offer any exceptions to this policy
We sincerely apologize for any frustration or inconvenience that Ms***’s experiencedWe value Ms*** as a member and we remain fully committed to our purpose of "helping people on their path to better health"Should you or Ms*** have any additional questions or concerns, please do not hesitate in contacting me at ***
Sincerely,
*** ***
Member Advocate

February 3,
Revdex.com
Donald Lynch Boulevard, Suite
Marlborough, MA 01752-
Complaint ID: ***/ *** ***
To whom it may concern:
CVS Caremark administers the prescription benefits portion of the health plan for *** *** *** *** (***), of which Mr*** *** was a memberThis letter is in response to the correspondence we received from your office on January 23, Thank you for the opportunity to address Mr***’s concerns as expressed in Complaint ID: ***
Upon review of this concern, we were able to confirm the original order from June 23, was paid for with Mr***’s flex spending account. The reshipment order from July 6, was paid for with a complimentary voucher furnished by the billing departmentOn October 25, Mr***’s file was billed in error for the reshipment orderOn January 25, the billing department corrected this billing error by crediting Mr***’s fileAs of the date of this letter the balance on Mr***’s file is $
Additionally, upon review of Mr***’s interactions with our customer care team we recognize that there were several opportunities for additional training and coaching for our staffFeedback has been provided to each member of the customer care team with whom Mr*** interacted
We sincerely apologize for any frustration or inconvenience that Mr*** experiencedWe value Mr*** as a member and we remain fully committed to our purpose, “helping people on their path to better health”Should you or Mr*** have any additional questions or concerns, please do not hesitate in contacting me at ***
Sincerely,
*** ***
Member Advocate

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I need to verify that this is true I will be calling my insurance company to verify they have received these funds In the event they acknowledge this to be true, I will advise that the complaint can be closed.Please understand that I have been told this same information times before, and my insurance company has still said each time that they know nothing about it I will be calling them today to try and get an acknowledgement and I will advise Thanks so much for everything you have done
Regards,
*** ***

Good Afternoon,On behalf of CVS Pharmacy, I would like to apologize to Mr*** for the problem he encountered with his online canvas photo order At CVS, our goal is to make our customers' shopping experience easy When we find that we have disappointed a customer, we believe it is
important to understand what happened, and to take the correct action We take the responsibility of serving your needs seriously, as a resolution to the error that has occurred within our systems we are providing customers a one-time use 60% off Canvas Prints order offer in the emailCustomers who placed multiple orders will receive multiple apology emails with these onetime use promo codes.If we can be of further assistance, Mr*** can reach out to our Customer Relations Department at *** ***) and reference incident number ***.Thank you,***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here.]I appreciate CVS's time to investigate the incident, but I cannot agree with their findingsUnder my TN state caremark plan, *** Sensitive paste is coveredI have the written record, please see the attached images.2. I did talked with Ms***, but I did not say or imply that I gave my approvalActually, when I picked up *** 10mg that day, no one told me it is not covered, let alone the discount cardI don't know how CVS and Caremark really organizeThe CHECK DRUG COST & COVERAGE tool is right there on the main page of ***Is the cost shown there real or a hoax? Sincerely,***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
[This does nothing to address the fact that I was maliciously over-charged for my medicationthat I wish to return for a refund.]
Regards,
*** ***

Good Afternoon,We regret that Mr*** remains dissatisfied with our efforts to assist him in this matter. We have reviewed the customers current and previous input with our digital development team members and noted it towards future improvements.Mr*** is welcome to contact Customer Relations at *** (1-***) and refer to incident number *** if he has additional recommendations.Thank You,***

Good Afternoon, On behalf of CVS Pharmacy, I would like to apologize to Mr*** for the negative experience he had regarding using a coupon at his local CVS Pharmacy. At CVS, our goal is to make our customers' shopping experience easy. When we find that we have disappointed a
customer, we believe it is important to understand what happened, and to take the correct action. We have reviewed Mr***'s concern and have attempted to reach him to clarify details surrounding his experience, unfortunately the customer has not reciprocated our attempts to contact him. As part of our earlier outreach we have provided access to our coupon Policy at CVS.com and District Manager *** *** will review with his team members proper labeling of our products in the future. If we can be of further assistance, Mr*** can reach out to our Customer Relations Department at *** *** and reference incident number *** so we can further investigate. Thank You,***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
The business (CVS) used bait and switch tactic There was not a "system error" I am willing to accept that maybe human error occurred with a CVS employee releasing several promo codes However, the system was not in error for accepting the promo codes since CVS policy is to allow multiple promo codes Therefore, baiting people with a certain discount on canvas prints, then cancelling their orders and telling them you have made it easy for them to re-order the exact same prints at a higher price is unacceptable Furthermore, I have now found out that CVS processed SOME orders other people submitted and paid for (using the same promo codes), but mine were not I would like the same customer service some others received by having my orders completed as well
Regards,
*** *** ***

Good Afternoon, On behalf of CVS Pharmacy, I would like to convey our regrets that we have been unable to fully resolve Mrs***'s concern We have further confirmed with our Digital Photo team members that the 60% off Canvas Print offer is an appropriate solution given the nature of the system error that the customer experienced. We welcome Mrs*** to contact out Customer Relations team members at *** ***) and refer to incident number *** with any further questions.Thank you,***

Good Afternoon, On behalf of CVS Pharmacy, I would like to apologize to Ms*** for the problem she encountered with her coupon. At CVS, our goal is to make our customers' shopping experience easy. When we find that we have disappointed a customer, we believe it is
important to understand what happened, and to take the correct action. After conducting an internal review of Ms***’s account, we have been able to verify the coupon in question was issued on 12/06/and redeemed on 12/17/We have also notified the proper management team of Ms***’s service concernsIf we can be of further assistance, Ms*** can reach out to our Customer Relations Department at *** *** and reference incident number ***Thank you,***

Good Afternoon,On behalf of CVS Pharmacy, I would like to apologize to Ms*** for the problem she encountered with her online canvas photo order At CVS, our goal is to make our customers' shopping experience easy When we find that we have disappointed a customer, we believe it is
important to understand what happened, and to take the correct action We take the responsibility of serving your needs seriously, as a resolution to the error that has occurred within our systems we are providing customers a one-time use 60% off Canvas Prints order offer in the emailCustomers who placed multiple orders will receive multiple apology emails with these onetime use promo codes.If we can be of further assistance, Ms*** can reach out to our Customer Relations Department at 1-800-SHOP-CVS (1-800-746-7287) and reference incident number ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Yes, why don't you apologize for the sky being blue, or the grass being green, while you're at? People like you slay me. You think that by typing "I apologize" into a computer terminal takes care of all the ineptness and misinformation I have received regarding this case.Why don't you just do things correctly the first time, rather than totally mishandle this situation, up to and including stating that I did not tell the truth?Weak, quite weak. Apparently CVS makes money in spite of itself
*** ***

Good Afternoon, On behalf of CVS Pharmacy, I would like to apologize to Ms*** for the negative experience she had regarding her couponAt CVS, our goal is to make our customers' shopping experience easy When we find that we have disappointed a customer, we believe it is important
to understand what happened, and to take the correct action.We have reviewed Ms***’s concerns and have learned that the coupon would cover a Dr*** product up to the value of $In order to remedy this situation, we have issued a $ExtraBuck coupon onto Ms***’s account which will be available for use as of 03/05/2017.If we can be of further assistance, Ms*** can reach out to our Customer Relations Department at 1-*** (1-***) and reference incident number ***.Thank you, ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

Tell us why here...On behalf of CVS/pharmacy, I would like to apologize to Mr*** *** for the experience he had when shopping in the front store at his local CVS. At CVS, our goal is to make our customers' shopping experience easy. When we find that we have
disappointed a customer, we believe it is important to understand what happened, and to take the correct action. It is our understanding that Area District Manager, *** *** has investigated and addressed Mr***’s complaint with store management and staff. Mr*** spoke with Mr*** and apologized for his negative experience and assured him that steps will be taken to ensure his future CVS visits are more pleasurable If we can be of further assistance Mr*** can reach out to our Customer Relations Department at 800-SHOP-CVS (800-746-7287) and reference incident number ***.Regards,*** *** | CVS Health | Retail Executive Support Representative

Good Afternoon, On behalf of CVS Pharmacy, I would like to convey our regrets that we have been unable to fully resolve Mrs***'s concern We have further confirmed with our Digital Photo team members that the 60% off Canvas Print offer is an appropriate solution given the nature of the system error that the customer experienced. We welcome Mrs*** to contact out Customer Relations team members at *** ***) and refer to incident number *** with any further questions.Thank you,***

Good Afternoon,On behalf of CVS Pharmacy, I would like to apologize to Mrs*** for the problem she encountered with her online canvas photo order At CVS, our goal is to make our customers' shopping experience easy When we find that we have disappointed a customer, we believe it is
important to understand what happened, and to take the correct action We take the responsibility of serving your needs seriously, as a resolution to the error that has occurred within our systems we are providing customers a one-time use 60% off Canvas Prints order offer in the emailCustomers who placed multiple orders will receive multiple apology emails with these onetime use promo codes.If we can be of further assistance, Mrs*** can reach out to our Customer Relations Department at *** ***) and reference incident number ***