CVS Pharmacy, Inc.

Good Afternoon,On behalf of CVS Pharmacy, I would like to apologize to Ms*** for the problem she encountered at her local CVS regarding the sign up process for automated reminder phone calls At CVS, our goal is to make our customers' shopping experience easy When we find that
we have disappointed a customer, we believe it is important to understand what happened, and to take the correct action It is our understanding that our Automated Outreach Team has investigated this issueWe were able to determine that patients do have the option to defer consent by selecting the ‘Print Info’ button which will allow them to continue with the transaction without opting into anythingIt also provides them with a receipt slip providing instructions on how to change their automated outreach preferencesAlong with our internal research, we have notified the Distirct Manager of this location with a request to provide additional follow up with the store staff in terms of customer serviceIf we can be of further assistance, Ms*** can reach out to our Customer Relations Department at *** *** and reference incident number ***.Thank you,***

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved***PLEASE NOT HOWEVER I DID GET THE MEDICINE, AN ANTIOBIOTIC THAT WAS COVERED THE PHARMACIST WHO ASSISTED ME SAID THIS WAS A "NAME DISCREPENCY" SO IT WASNT A MATTER OF THE MEDICINE NOT BEING COVERED I BELIEVE MOST LIKELY IT WAS THE PERSONS ERROR AT THE COUNTER STILL A HUGE INCONVENIENCE I WAS VERY VERY CLEAR
Regards,
*** ***

On behalf of CVS/pharmacy, I would like to apologize to Ms*** for the negative experience she had when trying to make a return at her local CVS Pharmacy. At CVS, our goal is to be a trusted partner in our customers' health care. When we find that we have disappointed a customer, we believe that it is important to understand what happened and to take the appropriate action. It is our understanding that District Manager, *** *** has investigated and addressed this complaint with the staff. The Store Manager *** has retrained all employees on the process of providing refunds at store level for CVS.com orders. I have attempted to speak with Ms*** about her concerns, left a voicemail with my direct contact informationMs*** will also be sent a CVS gift card for $40.00. If we can be of further assistance we invite Ms*** to contact Customer Relations at *** ***) option and refer to incident number ***.Regards,*** *** Customer Relationse

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. I was contacted by Mr*** via email however he did not offer a refund for the item that rang up incorrectly
Regards,
*** ***

Good Afternoon,On behalf of CVS Pharmacy, we would like to provide clarification regarding Mr***'s experience at his local CVS Pharmacy. At CVS when a customer concern is brought to our attention we believe it is important to understand what has happened in order to best provide
assistance.It is our understanding that District Manager *** *** has investigated and addressed this matter with Front Store staff, including the Store Manager. As our team members reviewed the customers experience they found that Mr*** had returned to the store to do a return without the product in his possession. Our staff proceeded with a proper explanation of our return policy which requires a product to be physically present to be returned for exchange. We would emphasize that our staff have been consistently cordial with Mr*** on multiple occasions, properly explaining limitations that may be have been placed on a promotion and other store policies, as Mr*** is familiar with as a former employee of CVS. While we regret Mr*** may remain dissatisfied our staff have sought to assist him within the guidelines provided by our corporate team members. We have found no basis for further compensation in this matter.If we can be of further assistance we invite Mr*** to contact Customer Relations at 1-*** (1-***) and refer to incident number ***.Thank you, ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
It's unclear to me if this is your final response or if there will be further communication after "further consideration." I purchased one item and paid full priceIt's absurd that the coupon wouldn't applySome of the buy one/get one offers aren't even posted on the shelves, so I wouldn't even know until checkout that the coupon won't be applied. It's also and deceptive advertising which may give rise to a class action lawsuit. Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
HalloThe vendor product hasn't contacted me nor Cvs pharmacyI have been the one callingI told cvs pharmacy and product vendor to replace my entertainment rug and *** ottoman speakerThe last time I spoke to both of the in June and they promise to call me regarding replacing the above stuff but they have fail to do so Please replace My entertainment area rug and my *** ottman speakerThank you
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** ***

On behalf of CVS/pharmacy, I would like to apologize to Ms*** *** for her experience at CVS/pharmacy. At CVS, our goal is to be a trusted partner in our customers' health care. When we find that we have disappointed a customer, we believe that it is important to understand
what happened and to take the appropriate action. It is our understanding that Pharmacy Supervisor, *** *** has investigated and addressed this matter with pharmacy staffMs*** has also spoken with Ms*** to apologize for her experience and assure Ms*** that the proper steps have been taken to prevent this issue from reoccurringIf we can be of further assistance, we invite Ms*** to contact Customer Relations at 800-SHOP-CVS (800-746-7287) and refer to incident number *** Regards,*** *** Customer Relations Supervisor

Good Afternoon,On behalf of CVS/pharmacy, I would like to apologize to Mr*** for the negative experience he had shopping with CVS.com At CVS Pharmacy, our goal is to make our customers' shopping experience easy When we find that we have disappointed a customer, we believe it is
important to understand what happened, and to take the correct action.We have reviewed Mr***' experience with CVS.com Customer Service Manager *** *** and her team Ms*** has informed us that the customers' service concerns have been reviewed for training opportunities and that a credit for the amount of the order has been processed back onto Mr***’ payment method Please note that a credit can take up to to business days to post to a customer’s account Our CVS.com team members have made multiple attempts to reach Mr*** by phone to provide him with the above summary without success If we can be of further assistance, Mr*** can reach out to CVS.com Customer Service at *** option *.Thank You,***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
CVS did contact me once, and I informed them all information needs to be transmitted via email Haven't heard anything back from CVS as of today, February 27, I have a bay as you go cell phone Spending time on hold with CVS isn't something I can do I am disabled CVS needs to provide me with a refund of $or the return of the *** $coupon CVS has I don't understand why CVS needs detail, if their calls were recorded, this wouldn't be necessary Their refusal to contact directly is why they need to go through what they are allegedly attempting Thanking you in advance for your attention and response to this message.Regards,
*** ***

On behalf of CVS/pharmacy, I would like to apologize to Ms.*** for the negative experience she had regarding her Extracare card and coupons, as well as when contacting our CVS.com departmentAt CVS, our goal is to make our customers' shopping experience easyWhen we find that we have disappointed
a customer, we believe it is important to understand what happened, and to take the correct action.We have reviewed Ms.***’s concerns and have learned that her account deactivate which did not allow her to load up any of her information at the register, which also did not allow her to use couponsI was able to email Ms.*** and inform her that I have created her a new account and reimbursed her for all coupons that have been lostIf we can be of further assistance, Ms.*** can reach out to our Customer Relations Department at *** *** and reference incident number ***.Thank you,***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
1) Had I properly received notification of the policy change it would still not constitute my consent for Caremark to experiment my body with a new medicine comprised of different chemical compounds2) Requiring me to change medication against my will has had harmful effects both physically and mentally, and has induced personal suffering as my body has already fully adjusted to the chemical compounds from the original brand medicine3) My physician has already submitted a letter of medical necessity for the brand exception process without any significant financial relief toward the refill cost of the medicine
Regards,
*** ***

Good Morning,We regret that we have been unable to provide Mr*** with a satisfactory answer We believe that all reasonable efforts have been made to provide assistance.Thank You***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # *** I am rejecting this reply.Firstly, CVS was unable to honor what their receipt said and was unable to be consistent with what their pharmacist said.Secondly ***'s reply made no direct response to anything I brought up in my previous reply Everything I said was ignored.Given that CVS is unlikely to directly address anything further I say and will just repeat themselves, and given that "all efforts have now been made" by CVS to resolve this anything I say further will be a waste of everyone's time.
Regards by a former customer,
*** ***

Good Afternoon, On behalf of CVS Pharmacy, I would like to apologize to Ms*** for the problem she encountered at her local CVS regarding the service she was provided. At CVS, our goal is to make our customers' shopping experience easy. When we find that we have
disappointed a customer, we believe it is important to understand what happened, and to take the correct action. It is our understanding that District Leader *** *** has investigated and addressed this matter with store staff, including the staff member in questionMs*** has also spoken to Ms*** to provide her apologies for the incident and to assure her the matter would be handled appropriately. If we can be of further assistance, Ms*** can reach out to our Customer Relations Department at 1-*** (1-***) and reference incident number ***.Thank you, ***

Hello, On behalf of CVS/pharmacy, I would like to respond apologize to Mr*** *** for his experience with his local CVS/pharmacy At CVS, our goal is to be a trusted partner in our customers' health care When we find that we have disappointed a customer, we believe that it
is important to understand what happened and to take the appropriate action.It is our understanding that Area Pharmacy Supervisor, *** *** has investigated and addressed this matter with pharmacy staff, including the pharmacy managerMs*** has also been in contact with Mr*** regarding this matter, apologizing for his experience and assured that steps have been taken to prevent this issue from occurring in the futureIf we can be of further assistance we invite Mr*** to contact Customer Relations at 800-SHOP-CVS (800-746-7287) and refer to incident number ***.Thank you,***

Good MorningOn behalf of CVS Pharmacy, I would like to apologize to Mr*** for the problem he encountered at his local CVS Pharmacy. At CVS, our goal is to make our customers' shopping experience easy. When we find that we have disappointed a customer, we believe it is important to
understand what happened, and to take the correct action. It is our understanding that Operations Manager *** *** has investigated and addressed this matter with store staffMs*** has also spoken to Mr*** and provided our apologies along with a $CVS gift card. If we can be of further assistance, Mr*** can reach out to our Customer Relations Department at 1-*** (1-***) and reference incident number ***.Thank you, ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
[I have always called in my medication right before I run outThe automated service always lets it go through, it will tell me if its to early to refill itBut these past two times it didn't and it let it go throughThis is just hog wash about the insurance saying its to early to refillBecause when I call it in the automated service will tell me if its to early to refill. They just think that i'm someone they can pick on and take advantage of and they think i'm stupid and don't know anything.]
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
So this has been an ongoing issue w/this particular company and I absolutely have reached out to them several times including again todayThe items I was trying or did purchase were the following-*** Fusion pack blade refills -*** -Vitamin's B1, B-*** pack toothpaste and some odds and endsThe idea that all they responded to was a 12$ Extra Bucks Reward speaks 100% to how this company has treated meI was completely, utterly embarrassed in front of my year old child twice, not once, but twiceThe funny thing is these claims are not allegations, they're facts that are traceableI want to thank Revdex.com for all you do, someone needs to be our voice because these companies very rarely seem to trust their customersMy mom was saying I should go to the media or something and I was hoping Revdex.com could resolve this, the situation involves so much more than 12$ Extra Bucks, but clearly that was all that they were able to confirm and now it magically appeared on my account, but when I went to CVS they told me it expired as did the operator and I was so frustrated and embarrassed I actually hung up out of angerI said it before, the principle is what matters most to me and what they don't get to be part of is my explanation to a year old of why all the people in line seemed mad at "my daddy", not once, but twiceIt's actually happened so many times I can't count and no I don't make a list of items I bought 7-months ago and believe me this complaint is a compilation of a lot of visits to their storeI have much better things to do w/my time and work very hard to be able to purchase the products that my family needs, the last thing I want to do is have to resolve a minor issue w/the freaking Revdex.com over some coupons, but this became so much more than a coupon issue after I tried so frigging hard to resolve all these issues when they occurI guess I'll just have to open a rewards card w/a different company and see how that goes, as everyone can always make use of some money off a purchaseI truly thank you Revdex.com as you have helped me before, but I guess this company probably didn't believe me and that's fineThanks so much again
Regards,
*** ***