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Dale Cox Contracting

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Reviews Dale Cox Contracting

Dale Cox Contracting Reviews (180)

Initial Business Response / [redacted] (1000, 5, 2017/06/01) */ The customer utilized our online ordering system on 5/21/at 4:AM agreeing to our Terms of Sale at the time of purchase, including that all seat assignments are "best available general admission seats at time reservation is made"We will forward any special request to the reservation department but absolutely no guarantees are made regarding actual seat assignmentsIt is impossible for us or any other vendor to guarantee specific seatsThe reservation was placed and the seat was heldThe ticket was sent to the email address provided by the customerOur records indicate that the customer printed their ticket on 5/22/at 6:AM On 5/27/the customer called in and spoke with a Customer Service Representative in regards to their seatThe customer was unhappy with their seat and was requesting a partial refundThe Customer Service Representative quoted policy and let the customer that we would not be able to do that due to the reservation now being past date We provided the customer with the best seats available at the time the reservation was madeThis order was placed just days before the showGrand Ole Opry is known to sell out weeks and sometimes even months in advancePer our Terms of Sale we do guarantee the best available general admission seats and that is what was provided to the customerThe customer did request floor seatsHowever, it was a request and the customer was not guaranteed, nor did they purchase floor seats We are a service company and per our Terms of Sale, we do have service feesThose fees were included in the final price of the ticket which the customer did agree toWe are sorry that the customer was not happy with their seatsUpon acceptance, we would be willing to meet the customer in the middle and offer the customer a refund of $ Initial Consumer Rebuttal / [redacted] (3000, 8, 2017/06/05) */ I filed a dispute on the charge with [redacted] on 5/28/At this point in time there has been no response to [redacted] by Vacations Made EasyThere has been no credit to my credit card for $or anything else The response by the company to the Revdex.com seems like nothing but a stall tacticI have never seen a company that when it cannot provide the service or product requested to substitute a lesser product and charge full priceThe proper thing to do is to notify the customer and tell them the product is not available and offer them an alternative choice Until I see the credit on my credit card account I will not be satisfied with this issueBut I won't hold my breath [redacted] Final Business Response / [redacted] (4000, 10, 2017/06/08) */ The ticket sold to the customer was not a floor seatWe do not guarantee any specific seats, but we do take requestsWe do guarantee best available general admission seats, which is what the customer was provided We did offer a refund of $upon acceptance of our responseHowever, the response was never accepted so the refund was not issuedWe just recently received the credit card dispute and have sent our reply to [redacted] We have also issued a refund of $back to the original method of paymentThe customer should receive an email within the next hours confirming the refundWe were not stalling and do not practice stalling techniques in our business dealingsWe now consider this issue to be resolved

Initial Business Response / [redacted] (1000, 5, 2015/05/27) */ This customer spoke with our Customer Advocate Heather Blum who refunded the customer in full on 5/19/as a resolution to this claim Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) The business refunded the full purchase price, per my request for resolution

Initial Business Response / [redacted] (4000, 15, 2015/11/16) */ We apologize the customer did not enjoy her experience on the tour and upon review of this order I do see where the customer informed us of her special request stating she has a knee scooter and a cast on her legMy records show that we sent the request to [redacted] but if the vendor and the customer are stating that request was not received and not honored then I want to make it right for the customer by refunding her in full for her tour in the amount of [redacted] which was the price of her tour with usThis refund will be processed back to the credit card of purchaseWe hope the customer enjoyed the rest of her trip to Nashville and that she will accept this refund as a resolution to this complaint Initial Consumer Rebuttal / [redacted] (2000, 17, 2015/11/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you! That is all I wanted to begin with when I called the first time and was only offered a [redacted] refundI appreciate the Revdex.com's help with this resolution

Initial Business Response / [redacted] (1000, 5, 2016/06/22) */ Contact Name and Title: ***- Customer Advocate Contact Phone: XXX-XXX-XXXX XXXX Contact Email: [redacted] @yten.com The customer utilized our online ordering system on 6/9/and 6/10/to place a total of ordersThe customer agreed to our terms of sale at the time of purchase including that cancellations may be made hours prior to the date of arrival and can receive a 100% refund to a gift certificate to be used for a future vacation or a 75% refund back to the original method of paymentThe reservations were placed and the vouchers were sent to the customers email as requested On 6/14/the customer called in requesting to cancelThe customer service representative quoted policy, 100% refund to a gift certificate or a 75% refund to the original method of paymentThe customer chose to have a 100% refund to a gift certificateThe gift certificates were sent to the customers email address provided Our terms of sale can be found on every page of our website, as well as at the check outAt check out they are moved up and the customer is given a reminder to view them before completing the orderOur cancellation policy is listed on the voucher email sent out as well The customer claims that the transaction with the hotel was unauthorizedThat is simply not trueThe customer paid via PayPal and in order to do that the customer must enter their PayPal credentialsAs we do not have access to that information it would be impossible for us to charge his account with out authorization, not to mention we do not stand for that type of practiceThe customer placed these orders and submitted payment via PayPal and we completed the orders as requested What would the customer like us to do to resolve this issue? Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/06/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) As stated in the original complaint, the terms of sale do not address such things as "vouchers" & partial refundsIt should be noted that the reservations that WERE made were made on the BRANSON SHOWS site, nothing was stated about "vacations Made Easy" as we were booking shows not a vacationThe title Vacations Made Easy did not appear anywhere in the ordering page of "Branson Shows" and we were not aware of anything called Vacations Made Easy until we had to cancel.If there is a voucher policy on that site, we cannot speak to itThis was the basis for filing the complaint with the Consumer Fraud Division of the Missouri Attorney Generals office Also as confirmed by the confirmation/cancellation # we supplied, the hotel reservations were made on the LaQuinta site by myself on the date in question We require a full cash refund of all charges Final Business Response / [redacted] (4000, 14, 2016/07/05) */ BransonShows.com and VacationsMadeEasy.com are both our sites and both of them have the same policies, procedures, and the same terms of sale on every page of our site as well as available during the checkout process when placing an order The customer did in fact place an order for shows on our site as well as an order for a show including hotel reservation at La Quinta InnCustomer entered their info as well as their PayPal credentials to this order authorizing us to charge for this orderUpon cancellation of this order the customer was provided our two standard cancellation options: Option - receive 100% credit onto a gift certificate Option - pay a 25% service charge and receive a refund of 75% back onto their method of payment At the time of cancellation the customer selected to receive the 100% gift certificate creditGift certificates are non-cancelable and non-refundableHowever, we are willing to go above and policy and give the customer the option of paying the 25% cancellation fee and receiving a 75% refund back to their method of payment as a resolution to this issue Final Consumer Response / [redacted] (4200, 16, 2016/07/06) */ (The consumer indicated he/she DID NOT accept the response from the business.) There is nothing under the title :the business provided the following information??????? The next sentence is "Step 2: fill out your response"

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:The time it took the movers to start moving things out of my apartment in Alsip Ilmust of been minutes they were talking things over on the clock.Plus when they both stopped about minutes from finishing.The mover John had to fill out the receipt with me while the other guy stood in the back of truck doing nothing.That took around minutes or so.I would meet the owner Ed halfway and call it satisfied if he sent me another check for for minutes of time wasted by movers I had to pay for.And since he did pay which covered materials needed for repair to damages Sincerely, Terry ***

The customer utilized our online ordering system on 9/15/at 4:PM agreeing to our Terms of Sale at the time of purchase, including that all seat assignments are "best available general admission seats at time reservation is made"We will forward any special request to the reservation department but absolutely no guarantees are made regarding actual seat assignmentsIt is impossible for us or any other vendor to guarantee specific seatsAs well as, purchases are subject to a service feeAny applicable service fee is included in the quoted pricesApplicable taxes are included in the quoted pricesThe reservation was placed and the seats were heldThe vouchers were available for pick up at our Customer Center with a valid photo ID as requested by the customerOn 9/15/at 6:PM the customer called in and spoke with a Customer Service Representative in regards to the Customer CenterThe customer asked for the address and it was providedThe customer called back in at 6:PM needing further assistance with finding the Customer CenterThe Customer Service Representative assisted the customer and once the customer arrived to the Customer Center, the call was endedWhen the customer placed their order, they requested handicap/few no stairs seatingThe customer was provided with seats in section 104, row J, seats 89-Those seats are on the main floor and do not require any steps for accessThe customer was provided with seats that fit their requestIf the customer needed wheelchair seating, they would have needed to request wheelchair seating which is an option on our siteHad the customer chose wheelchair seating, we would have attempted to get the wheelchair seatingPer our Terms of Sale, we guarantee the best available general admission seats and requests are just requestsWe were however, able to meat the seating request provided by the customerWe apologize for any misunderstanding regarding the seating requestsUpon acceptance of this offer, we would be willing to meet the customer in the middle and offer a refund of $

We can send your tickets to you via email or mail which ever is your preference Please let me know which one you prefer so I can make it happen If you chose email, the email address I have on your file is [redacted] @comcast.net Please verify this is correct I'm very sorry for the confusion Please let me know which way you want to receive your tickets Thank you

The customer placed this order over the phone on 7/22/at 5:PM agreeing to our Terms of Sale at the time of purchase The reservations were placed and the room was held The vouchers were available for pick up at the front desk of the hotel as requested by the customer On 7/30/the customer wrote in through our message boards stating that they had issues redeeming the Worlds of Fun vouchers for their ticketsThe message board was handed to a Customer Service Supervisor who contacted the customer to let them know that we would reach out to Worlds of Fun and to have the customer send in their receipts for the direct purchaseWe then continued our follow up with the theme parkOn 8/4/we were notified that they were refunding the reservation made with Vacations Made EasyOn 8/8/at 11:AM the customer called in and spoke with a Customer Service Supervisor in regards to the refundThe Supervisor reviewed the order and explained to the customer that the refund would be in the amount of $on Gift Certificate, due to a large discount of $being applied to the order and the fact that the customer paid with a Gift CertificateIt was explained to the customer that they paid full price for the hotel and the Worlds of Fun tickets were discounted nearly in fullThe customer was unhappy with this resolution because they spent $buying tickets directThe Customer Service Supervisor apologized to the customer and again explained the discountThe customer called back in on 8/8/at 7:PM again requesting to be refunded in full for the Worlds of Fun ticketsIt was explained to the customer again that there was a large discount applied that gave them the Worlds of Fun tickets nearly for free and that we had refunded the amount paid on the tickets back to the original method of paymentThis was still unsatisfactory to the customerWe have refunded the customer in full for the Worlds of Fun tickets and that Gift Certificate has been provided to the customerWhat else would the customer like in order to resolve this issue?

Initial Business Response / [redacted] (1000, 5, 2016/05/13) */ We seat best seats available at the time of purchaseWe always attempt to put the customer in their requested sectionsHowever, requests are not guaranteedIf the customer's request is not available then we put the customer in the next best available closest to their requestdepending on the date of booking and how close to the show can really affect seating at Opry as these shows sell out fastOur Customer Advocate Supervisor will be contacting this customer regarding their seating today as we do want the customer to be happy with their seats and to enjoy their show Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/05/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have played phone tag with these people for a week and still no satisfactionAt first they said they could get me floor seats for the show and ever since then it has been an endless phone tag sessionThey keep telling me they are trying to get hold of the Grand Ole Opry and to be perfectly honest I would just prefer a refund if it's taking this long...they must either be using snail mail or carrier pigeon because nothing takes this long Final Consumer Response / [redacted] (2000, 11, 2016/05/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept the resolution to my complaint because its the best I can hope for from this companyAll I can say is I will never use them again and urge anyone to do your homework before using an outside site...Buyer Beware Final Business Response / [redacted] (4000, 9, 2016/05/24) */ The customer's seating was changed and upgraded at his requestWe did have to wait for confirmation on this change which is done via email from the vendorWe confirmed the change and have already informed the customer of this confirmation and that his tickets will be available to pick up at will call

Initial Business Response / [redacted] (1000, 10, 2015/08/13) */ The customer booked their reservations for the [redacted] via our online ordering system at VacationsMadeEasy.com on 5/19/at 7:39pmThe customer agreed to the terms of sale during purchase which included our cancellation requirements of hours notice for cancellationsWe processed the order and secured the customers reservation The customer contacted us at 10:59am on 5-20-to cancelThe agent informed them of the cancellation policyThe customer then threatened a lawyer if we did not refund her in fullShe was transferred to a Supervisor who also discussed the terms of sale with the customer that she agreed to upon placing her orderWe had already paid for and secured her room for her reservation and it was past the cancellation deadline so no refund could be given We realize there were weather issues in which the customer did not feel safe driving in and we care a great deal about the safety of our customersHowever, we cannot control the weather anymore than the customer can control itI wish we were able to give refunds every time it rained or something unavoidable happened that caused a customer to miss their trip but we cannot, that is the purpose of travel insurance We secured the customer's room and paid the hotel to hold this room for the customerThe customer did not provide sufficient cancellation notice and no refund will be provided by the hotel We value our customer and wish to offer them a [redacted] gift certificate toward a future purchase as a resolution to this complaintWe hope they will keep us in mind for their future vacation needs and that they will perhaps look into purchasing travel insurance next time if they are worried they might have to cancel last minute

I have heard nothing on thisCan I get an update! Did the company ever respond? We decided to cancel our order within the time frame allowed to get a refund of 75% of our purchase priceWe cancelled the order on 9/So far the charge was not reversed on my Mom’s credit card, but the statement date is 9/so it may be a timing issueI look forward to hearing from you

Initial Business Response / [redacted] (1000, 5, 2015/12/21) */ Customer placed an online order on 12/18/at 8:15am for [redacted] ticketsDuring the online order process he was provided out terms of sale which state that these tickets are non-cancelable and non-refundableThe customer proceeded with the order and ordered tickets for the [redacted] on the performance date of 3/19/at 7pm The customer contacted us on 12/18/at 10:03am to cancel this orderThe agent informed the customer that the tickets he purchased were non-cancelable and non-refundable as provided per our terms of sale We did not mislead this customer in any wayThe customer has since filed a chargeback on these ticketsCharge back is still pending

Initial Business Response / [redacted] (1000, 5, 2015/08/12) */ When the customers arrived at our Welcome Center in Tennessee to pick up their tickets, our internet was down and we were unable to print for them. We were able to have the tickets held at the box offices for each of their attractions which... could be picked up upon arrival to the venues. We wish to offer the customer a [redacted] gift certificate toward a future vacation as a resolution to this complaint and as a token of our sincerest apologies for the frustration he experienced while on his vacation. We hope he enjoyed his trip to Tennessee and hope he keeps us in mind for his future vacation needs.

The customer placed their order online using our online ordering system bransonshows.com on 12/6/at 5:PM agreeing to our Terms of Sale at the time of purchase including, cancellations received more than days prior to the date of your first reservation can have 100% of your vacation's value applied to a future vacation for up to months or a 75% refund.On 12/7/at 10:AM the customer logged on to the customer site and viewed "Change Order" page on the websiteThe customer also viewed "Cancel Entire Order" however the order was left as is.On 12/7/at 10: AM the customer called in and spoke to a Customer Service Representative in regards to cancelling the orderThe Customer Service Representative quoted policy and gave the customer the cancellation optionsThe customer decided to leave the order as isOn 12/7/at 5:PM the customer logged on to the customer site and viewed "Cancel or Change Order" however the order was left as isWe placed the order as requested by the customerThe customer agreed to our Terms of Sale which, are on every page of our site, at the time of purchaseUnder our Terms of Sale the customer can cancel with 100% back to a gift certificate or 75% back to the method of paymentHow would the customer like to continue?

We are very sorry for the confusion on your orderI would like to go over some of your concernsIn regards to calling us the first thing a customer will hear is an automated system stating we are [redacted] .com and once a Customer Service Representative answers they will also state "Thank you for calling [redacted] .com." The price that you paid for your tickets was agreed upon before you gave your credit card information and your discount was appliedOur cancellation policy are in our Terms of Sale however due to your confusion I will go above policy and get you refunded back in fullWe are sorry you felt deceived that is never our intentionThank you for your service, Sir

Initial Business Response / [redacted] (1000, 9, 2015/10/08) */ We don;t have any record of this customer but if he will supply the email address the emails are coming too I will happily remove him from receiving any of our emailsWe do not send out 3-emails daily so if the customer would supply copies of the emails he is receiving I would be happy to look into those claims as well

Initial Business Response / [redacted] (1000, 5, 2015/08/12) */ We have refunded in full for the balloon rideThe hotel purchased in the package does require a hour cancellation notice to cancel that portion of the packageHowever, since the balloon ride the customer requested was not available and that is the main reason they were going to Lancaster I think their request for a full refund is perfectly reasonable and I am more than happy to go above policy and accommodate that requestWe apologize their trip didn't work out as planned and that the balloon was overbooked for that date and we were not able to accommodate themThe remaining [redacted] will be refunded back to their card today 8/12/We hope they keep us in mind for their future vacation needs Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) My Credit has been fully refundedThank you for your prompt attention

Initial Business Response / [redacted] (1000, 5, 2017/04/12) */ Contact Name and Title: [redacted] - CAD Supervisor Contact Phone: XXX-XXX-XXXX Contact Email: ***@yten.com The customer placed their order via phone on 4/5/at 11:AM agreeing to our Terms of Sale at the time of purchase, including that cancellations received more than days prior to the date of your first reservation can have 100% of your vacation's value applied to a future vacation for up to months or a 75% refundThe reservation was placed and the seats were heldThe tickets were sent to the customer's email as requestedOur records indicate that the customer printed their tickets on 4/5/at 5:PM On 4/5/at 5:PM the customer called in and spoke with a Customer Service Representative in regards to their ticketsThe customer stated that they only had adult tickets and were supposed to have a ticket for the childThe Customer Service Representative explained that since the child was under years old they did not need a ticketThe customer then told the Customer Service Representative that they wanted a seat for the child and that they had told the agent that placed the order thatThe Customer Service Representative offered to book the child ticket at an age with a paid seatThe customer did not like that they would have to pay more and asked to cancel the reservationThe Customer Service Representative quoted policy and offered the customer their refund optionsThe customer declined and stated that if there was not going to be a full refund then they wanted to speak with a Supervisor On 4/5/at 6:PM the customer spoke with a Customer Service Supervisor in regards to cancellingThe Customer Service Supervisor quoted policy and offered the refund options to the customerThe customer chose to be refunded 75% back to their original method of paymentA refund of $was issued on 4/6/at 8:AM Upon review of the original sales call we found that the customer and the Sales Agent did not discuss seating for the childThe customer asked for adult tickets and child ticket for a child aged and under and that is what the order was placed forThe customer did ask about getting the Royalty package, to which the Sales Agent explained we are unable to offer We offered to add on a paid child ticket for the customer to which the customer refusedThe customer never informed the Sales Agent of needing a paid seat for their child so the standard free lap seat was givenHad the customer informed the Sales Agent that they wanted an actual seat for the child, we would have been more than happy to book a paid seatThe customer has been refunded the 75% as requestedAside from a full refund, what would the customer like in order to resolve this issue?

Initial Business Response / [redacted] (1000, 9, 2015/07/24) */ The claimant's statement that we misrepresented or participated in shady business practices is false. The customer purchased a vacation package including the [redacted] Resort as well as multiple activities and was given the package price... [redacted] as the total for the package if she chose to purchase and the customer agreed to this price and purchased the package. We provided a service and made all the arrangements for her vacation and our pricing does include service charges which were included in the price quoted to the customer as well as are outlined in our terms of sale. we did not in anyway mislead this customer nor did we coerce this customer, as she contacted us to purchase this package. The [redacted] Resort is not listed on our site as a 4-star hotel, we are sorry the customer assumed that but that is not the case. During the call review our agent [redacted] explained to the customer that the prices we gave her were the prices we have to sell the property at and that we do not know other companies pricing, the agents can only provide the pricing we offer on our site. The agent also explained that for the convenience of booking through us we do charge a service fee which was stated in our terms of sale. We apologize to the customer as we do not wish her to feel disatisified or condescended too. As a resolution to this complaint we are willing to offer a [redacted] refund to the customer. Initial Consumer Rebuttal / [redacted] (2000, 11, 2015/07/27) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am not happy with the amount of [redacted] but I do appreciate the fact that VME is willing to make this effort as a good will gesture. I DO accept the [redacted] refund and hope that it will be forthcoming quickly. I thank BBB and VME for resolving this problem.

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Address: 665 S 500 W, Manti, Utah, United States, 84642-5507

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