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Dale Cox Contracting

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Reviews Dale Cox Contracting

Dale Cox Contracting Reviews (180)

Initial Business Response /* (1000, 5, 2016/04/19) */
We are unable to find the order for this customer. Can the customer please provide the name listed on the order and the order number provided?
Initial Consumer Rebuttal /* (3000, 7, 2016/04/19) */
(The consumer indicated he/she DID NOT...

accept the response from the business.)
The name on my credit card is [redacted] A [redacted]. I received an email on X-XX-XX with an order number XXXXXXX.
Final Business Response /* (4000, 14, 2016/04/28) */
The customer placed an order with us on 8/7/15 at 2:58pm for 5 [redacted] tickets in the amount of
$508.39. Our system did double charge the customer for this order. We immediately refunded the duplicate charge on 8/8/15 once we became aware of the error
in the amount of $508.39. We then processed the customer's order and emailed her tickets to her per her request to the email address provided in the order.
Final Consumer Response /* (4200, 16, 2016/05/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The duplicate charge was not removed until I filed a dispute with my credit card. The point is I should have never been charged in the first place. When I was on the phone with [redacted] I told her I did not want the tickets. When VME replied to the dispute I filed with Citi, they said I agreed to their terms and agreements. That is exactly why I didn't want the tickets because I did NOT agree with their terms and conditions. They also said I called on 8-8-15 to cancel my order. I did not, they called me and left a message on 8-8-15 stating the charges had been refunded. I did not speak with them again until I saw the charges on my credit card on 8-22-15. Phone records would prove this. I also have the message still on my phone from [redacted] saying the charges had been refunded. Just because they had my credit card information doesn't mean they have the right to charge me when I made it clear I did not want the tickets.
Unaware that I had been charged for tickets by VME I ordered tickets thru the [redacted] for the [redacted]. I was negligent in not checking my credit card sooner to make sure the charges had been reversed. VME is not reputable company.

Initial Business Response /* (1000, 5, 2016/06/22) */
Contact Name and Title: [redacted]- Customer Advocate
Contact Phone: XXX-XXX-XXXX XXXX
Contact Email: [redacted]@yten.com
The customer utilized our online ordering system on 6/9/2016 and 6/10/2016 to place a total of 3 orders. The...

customer agreed to our terms of sale at the time of purchase including that cancellations may be made 48 hours prior to the date of arrival and can receive a 100% refund to a gift certificate to be used for a future vacation or a 75% refund back to the original method of payment. The reservations were placed and the vouchers were sent to the customers email as requested.
On 6/14/2016 the customer called in requesting to cancel. The customer service representative quoted policy, 100% refund to a gift certificate or a 75% refund to the original method of payment. The customer chose to have a 100% refund to a gift certificate. The gift certificates were sent to the customers email address provided.
Our terms of sale can be found on every page of our website, as well as at the check out. At check out they are moved up and the customer is given a reminder to view them before completing the order. Our cancellation policy is listed on the voucher email sent out as well.
The customer claims that the transaction with the hotel was unauthorized. That is simply not true. The customer paid via PayPal and in order to do that the customer must enter their PayPal credentials. As we do not have access to that information it would be impossible for us to charge his account with out authorization, not to mention we do not stand for that type of practice. The customer placed these orders and submitted payment via PayPal and we completed the orders as requested.
What would the customer like us to do to resolve this issue?
Initial Consumer Rebuttal /* (3000, 7, 2016/06/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As stated in the original complaint, the terms of sale do not address such things as "vouchers" & partial refunds. It should be noted that the reservations that WERE made were made on the BRANSON SHOWS site, nothing was stated about "vacations Made Easy" as we were booking shows not a vacation. The title Vacations Made Easy did not appear anywhere in the ordering page of "Branson Shows" and we were not aware of anything called Vacations Made Easy until we had to cancel.If there is a voucher policy on that site, we cannot speak to it. This was the basis for filing the complaint with the Consumer Fraud Division of the Missouri Attorney Generals office.
Also as confirmed by the confirmation/cancellation # we supplied, the hotel reservations were made on the LaQuinta site by myself on the date in question .
We require a full cash refund of all charges.
Final Business Response /* (4000, 14, 2016/07/05) */
BransonShows.com and VacationsMadeEasy.com are both our sites and both of them have the same policies, procedures, and the same terms of sale on every page of our site as well as available during the checkout process when placing an order.
The customer did in fact place an order for shows on our site as well as an order for a show including hotel reservation at La Quinta Inn. Customer entered their info as well as their PayPal credentials to this order authorizing us to charge for this order. Upon cancellation of this order the customer was provided our two standard cancellation options:
Option 1 - receive 100% credit onto a gift certificate
Option 2 - pay a 25% service charge and receive a refund of 75% back onto their method of payment
At the time of cancellation the customer selected to receive the 100% gift certificate credit. Gift certificates are non-cancelable and non-refundable. However, we are willing to go above and policy and give the customer the option of paying the 25% cancellation fee and receiving a 75% refund back to their method of payment as a resolution to this issue.
Final Consumer Response /* (4200, 16, 2016/07/06) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is nothing under the title :the business provided the following information???????
The next sentence is "Step 2: fill out your response"

Initial Business Response /* (1000, 5, 2015/05/27) */
This customer spoke with our Customer Advocate Heather Blum who refunded the customer in full on 5/19/15 as a resolution to this claim.
Initial Consumer Rebuttal /* (2000, 7, 2015/05/29) */
(The consumer indicated he/she ACCEPTED the...

response from the business.)
The business refunded the full purchase price, per my request for resolution.

We can send your tickets to you via email or mail which ever is your preference.  Please let me know which one you prefer so I can make it happen.  If you chose email, the email address I have on your file is [redacted]@comcast.net  Please verify this is correct.  I'm very sorry for the confusion.  Please let me know which way you want to receive your tickets.  Thank you

My mother's name is [redacted]. The order number is [redacted]. CORRECTED ORDER # [redacted] We are leaving for Branson on Sat. 9/9 and we're scheduled to see this show on 9/10. The credit card company has informed my mom that they will not remove the charge from her credit card. If we can't get...

satisfaction, we have no choice but to pick up the tickets and try to resell them to recover some of our cost. I understand from the website that if we don't get satisfaction, our next step is the attorney general, which we'll likely do. My friend is also a class action attorney who has also expressed interest in what happened. We've found plenty of people who may be interested in joining us by researching reviews online. We fully realize we may not get anywhere with either option, but I also know that refunding our money will be much cheaper than using resources to respond to the attorney general or hiring an attorney to defend themselves against a lawsuit. I'm simply telling you this in case there is an opportunity to share this with VME. Thank you.

Complaint: [redacted]
I am rejecting this response because: 1) The amount of the credit does...

not cover the charged amount on my Discover card of $912.96.  And, 2) I do not see any credit at all as of today on my Discover account.  I will need to see the exact amounts charged and why only 75% is refunded, if I receive it at all. 
Sincerely,
[redacted]

Initial Business Response /* (1000, 9, 2015/05/14) */
On 4/24/15 the customer placed their order using our online ordering system, VacationsMadeEasy.com for [redacted] tickets. The customer agreed to our terms of sale and proceeded to provide all of the information necessary to complete the...

order. Per our terms of sale, we book best available seating at time of purchase. The customer requested to be placed in aisle seats near the center section. Per our terms of sale, we cannot guarantee seating. These seats were not available at time of purchase so the customer was given the next best available seats per our terms of sale. The reservations were made and confirmation of their order was emailed to them. The customer requested that the tickets be available for pick up at the box office. These tickets were available for pick up at the box office per customer request. These tickets were utilized by the customer and the reservations are non-cancelable, non-refundable so no credits or refunds can be given.
We do value our customers experience and would be willing to offer the customer a refund in the amount of $18.20 as a resolution to their complaint.
Initial Consumer Rebuttal /* (3000, 11, 2015/05/18) */
(The consumer indicated he/she DID NOT accept the response from the business.)
after I completed my order from Vacations Made Easy I received a e-mail conformation that read your tickets will be at the will call as per your request! they had my e-mail and my cell phone number! they made no attempt to let me know that the seats I ordered were not available! when I got to the Grand Ole Opry there were no tickets! the young Lady was very helpful and after she talked with her supervisor she gave us a voucher. When we went to be seated the seats were not what I had requested. They were to the far side in the center of the row! it would have been physically challenging for us to use them. I went back to the ticket office and called Vacations Made Easy I was told that I had not ordered ticket for The [redacted] that I ordered Tickets for the Show Boat! at this time I was under the impression that The [redacted] had comp the tickets! We did not use the voucher! I purchased tickets from the [redacted] for the next night. They were not center section but were aisle seats. I have requested A full refund of [redacted] from Vacations Made Easy and will accept no less!! After I got back home I found a receipt were I had purchased tickets for The [redacted] in Branson MO through Vacations Made Easy several months earlier!
Final Business Response /* (4000, 13, 2015/05/19) */
As we previously stated we do not guarantee seating requests. All our tickets are the same price for the [redacted] and we book best seats available at the time of purchase, which the customer was provided. Our terms of sale state this and the customer agreed to our Terms of Sale. The terms also clearly state that [redacted] tickets are non-cancelable and non-refundable which the customer also agreed to upon purchase. We realize the customer is unhappy with his seating but he did utilize the tickets we reserved for him and we hope he enjoyed the show. We cannot offer a full refund on this order as the tickets were provided to the customer and used. Grand Ole Opry tickets are not free and it is not a reasonable request to demand a full refund for tickets that were provided and used. We made a promise to the customer and we upheld it by providing the tickets ordered by the customer, we expect the same in return from the customer in the form of payment for the products and service received. We value our customer and I am happy to go above policy and make one further good faith effort to resolve this issue and offer the customer a [redacted] refund for his dissatisfaction with his seating as a resolution to this issue.
Final Consumer Response /* (4200, 15, 2015/05/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
#1) Vacations Made Easy has stated in this complaint that (We do not guarantee seating and that they book the best seats available at the time) When you go no there web sight there in no mention of this! and I was not ask to and did not except that when I purchased the tickets. I was shown a photo of the seating and was ask to select my seats!! I did and then a boxed note came up that read "SECURE YOUR SEATING AND DATE" Your seating and date won't be held for you if you live this page. secure your seating and date by completing your purchase. (you can not print this screen but I did take a photo of it) If you only get the seats they choose for you WHY DO THEY HAVE YOU SELECT THEM?? As I stated earlier we did not use the voucher and I explained why! I have also ask my credit card company to not pay the charge! Please see my previous comments. I will not be satisfied with any thing less than the a full refund.

Initial Business Response /* (1000, 9, 2015/09/21) */
The customer placed an order on our website on 9/6/15 at 11:55am for 2 tickets to the [redacted] lunch cruise. During the online checkout process the customer is provided the terms of sale stating these tickets are non-cancelable and...

non-refudable. The order process at 12:06pm on 9/6/15 and the customer contacted us at 1:10pm pn the 6th to cancel. Regardless of whether the customer contacted us 5 minutes as they stated or an hour later as is actually the case, the tickets were purchased as non-cancelable and that the policy that we must adhere too.
Customer contacted us on 9/9/15 the date of their scheduled cruises stating their printer was broken and they could not print the tickets so we held the tickets for them at the box office for pick-up. No credit or refund can be given on this order.
We do value our customers and apologize that this customer was unhappy with the policies they agreed to upon placing their orders. We would like to offer the customer a $25 gift certificate toward a future order with Vacations Made Easy as a resolution to this complaint and to show them we appreciate them as a customer.

Initial Business Response /* (1000, 5, 2017/05/22) */
Contact Name and Title: [redacted] - CAD Supervisor
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted].com
The customer utilized our online ordering system on 3/16/2017 at 7:18 PM agreeing to our Terms of Sale at the time of purchase,...

including that [redacted] Safari Tour tickets are non-cancellable, non-changeable, non-refundable. The reservation were placed and the seats were held. The vouchers were sent to the email address on file as requested by the customer.
On 3/17/2017 at 4:51 PM we received a call from the helicopter tour vendor stating that they were needing to reschedule this customer to a different time. Our Booking Department immediately started trying to contact the customer. On 3/17/2017 at 5:23 PM a Booking Supervisor was able to reach the customer. The customer stated that they did not intend to accept the add on. The Booking Supervisor agreed to refund the customer in full for this activity. A refund of $101.60 was issued on 3/17/2017 at 6:09 PM. At this time the customer did not mention that they did not want the [redacted] Tour and the reservation was placed.
On 3/18/2017 at 4:23 PM the customer called in and spoke with a Customer Service Representative in regards to the [redacted] Tour. The customer stated that they didn't want this tour. The Customer Service Representative explained to the customer that the tour was accepted as an add on at the time of purchase. It was also explained to the customer that the reservation was non-cancellable and had already been booked. At this time, the order was left as is.
On 3/18/2017 at 5:21 PM a representative from the customer's credit card company called in and spoke with a Customer Service Supervisor in regards to the charge. The Customer Service Supervisor went over the dates and time of the activities and explained that the [redacted] Tour was non-cancellable. The credit card company representative indicated that they thought the customer still wanted the [redacted] Tour as well as the cruise and the order was left as is.
The customer has since filed a dispute with their credit card company and they have taken it to arbitration. We will not be contesting the arbitration filing and we consider this issue to be resolved.

Initial Business Response /* (1000, 10, 2015/09/08) */
Customer placed this order on our website on 8/1/15 at 10:22am. This order was for the same day for a dinner cruise on 8/1/15 at 4pm. Once this order was placed we processed the order, confirmed the customer's reservations, and emailed the...

customer their confirmation all within an hour of becoming since it was a last minute reservation. We require 48 hours notice of cancellation so once the order was placed it was non-cancelable. These tickets were purchased and held for the customer so no refund or credit can be given. The customer made a charge back on this order with their credit card company which was resolved in our favor as well.
We apologize that the customer's internet froze while he was in the ordering process but the order was submitted and we fulfilled the order for the customer. This was a dinner cruise in which seats and a meal was held for the customer and payment is required for this purchase. We value this customer as we do all our customers and in the interest of Customer Service and as a resolution to this complaint we would like to offer the customer a $25 gift certificate toward a future purchase.
Initial Consumer Rebuttal /* (3000, 12, 2015/09/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The business was contacted immediately concerning their website failure and my consequential purchase of tickets through an alternate vender. The business took no responsibility for the website failure and refused to consider an exception to policy to allow cancellation of the corrupted transaction. My diligence to act within minutes of the error was met with absolute lack of compassion from the business and refusal to consider cancellation. The business stands by their decision and further states that once the tickets were purchased and held for the customer a refund could not be made.
I have since pled my case to the [redacted] Company who provided me a refund. If [redacted] was willing to refund me after the fact, it is reasonable to assume they would have gladly worked with the business during the reservation process.
It is evident to me that the business values instant revenue over customer service. I elect to not be a customer of the business in the future and therefore have no use for their gift certificate. The right thing to do now is for the business to reimburse the [redacted] for their refund to me. As it stands today, the business has profited from their refusal to serve the customer at the expense of the [redacted] who took care of a customer wronged by the business.
Final Business Response /* (4000, 17, 2015/09/22) */
We were billed for this reservation by the [redacted]. We are happy they decided to refund the customer directly. However, we cannot refund funds we have already paid to the vendor on behalf of the customer. We abide by the policies and decisions of our vendors and are happy this situation was resolved for the customer. We cannot refund the vendor as we pay them, they do not pay us and we had in fact already paid for this customer's reservation.
Final Consumer Response /* (2000, 19, 2015/09/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 17, 2016/12/27) */
The customer placed their order via phone on 4/18/2016 for a mini vacation to Pigeon Forge, TN for a future date. On 11/07/2016 the customer called in to place the reservation for the previously purchased mini vacation. For $[redacted] the...

customer received 2 nights hotel accommodations and upon completion of a tour would receive a $** entertainment credit and a 4 day/4 night [redacted] Cruise .
On 11/25/2016 at 6:34 PM the customer wrote in asking for information about the tour. The department that handles these tours had already left for they day and would not be back in until the following Monday. The tour was never set so the customer did not have to attend. The customer still received their hotel accommodations at a deeply discounted rate with out having to attend the tour. Normally the hotel accommodations would have cost $[redacted]. The customer saved $[redacted] and did not have to attend the tour. Upon acceptance of this response, we would be happy to honor the cruise certificate and the $** entertainment credit.
Initial Consumer Rebuttal /* (2000, 19, 2016/12/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
even though they did not acknowledge the MANY phone calls we made to VME including [redacted] in outbound sales group on 11/20/16 and never got answers we do accept their proposal of a $[redacted] gift card and the 4 day/4 night [redacted] cruise.

Initial Business Response /* (1000, 9, 2015/05/26) */
In response to the customer's complaint the show tickets for the [redacted] were not "bogus". The [redacted] were scheduled to perform in Branson and we were notified at the last minute that they were cancelling their show. We of...

course refunded the customer in full for these tickets as soon as we were notified. We would never intentionally sell tickets to a show that was no longer performing. We do apologize to the customer for this inconvenience.
The hotel reservation the customer made was booked for 4/26 through 5-2-15. The customer never notified us of any cancellation for this reservation nor did they contact us at the time of arrival to let us know they were unhappy with the hotel. The customer did not contact us until 5-12-15 to make a complaint regarding the hotel. At this time it was a past date order, there was no option for us to cancel the reservation at this point and no means for us to move them to a different hotel. We cannot refund for the hotel reservation as we paid that to the hotel to secure their reservation and were not notified of their dissatisfaction of the hotel until 10 days after their scheduled checkout. In addition to refunding in full for the [redacted] tickets we refunded an additional [redacted] to the customer for their inconvenience.
Initial Consumer Rebuttal /* (3000, 11, 2015/05/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It should be noted we asked what we were to do if the hotel was not to our liking when we arrived in Branson. The woman at the center told us, it was on us. We were told that there was nothing they could do. We would " eat" the costs. We tried twice to call the 8oo number and got no response. We were Aldo told when we made the reservation that this was their best hotel!
Final Business Response /* (4000, 16, 2015/06/10) */
We sell for multiple different hotels in Branson and we do not advertise nor do we claim that any of them is our "best" hotel. This hotel does have a 4 1/2 star AAA rating as well as a 4 star rating from our customers online so we do feel it is a very good hotel for the price, but we do not claim it to be our "best hotel and the customer was not told this during their phone call with our agent. Our phone calls are recorded. We again apologize for the customer's issues regarding their hotel. We have already refunded for the tickets for the show that was not available. Besides refunding for the hotel, which we are not able to do, what else can we do to resolve this issue to the customer's satisfaction?

Initial Business Response /* (1000, 5, 2016/10/04) */
Contact Name and Title: [redacted] - Customer Advocate
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@yten.com
The customer utilized our online ordering system on 9/23/2016 at 7:37 PM agreeing to our Terms of Sale at the...

time of purchase, including that cancellations received more than 2 days prior to the date of your first reservation can have 100% of your vacation's value applied to a future vacation for up to 12 months or a 75% refund.
On 9/23/2016 at 10:34 PM the customer sent in an email stating that they hit the cancel button but they were given a message that said "Thank you for your order". However, we do not have a cancel order button on our site. To cancel the order process all you need to do is leave the website. The customer clicked the place order button. For the order to have actually came through, the customer entered in all the necessary information for total payment of the order and clicked on the "Place Order" button.
The customer was offered our standard cancellation options (listed above) by a Customer Service Representative and the customer declined. Upon acceptance of this response we would be willing to go above our policy and offer a 90% refund.

Initial Business Response /* (1000, 9, 2015/10/02) */
This order was placed by a [redacted] for a total of 8 people. [redacted] was a member of the party on this order. Per our Terms of Sale we do not allow partial cancellations. However, do to the circumstances we went above and beyond...

policy and provided the customer with two cancellation options. These are our standard cancellation options which are also quoted in our Terms of Sale. Either receive 100% back to a gift certificate or pay a 25% cancellation fee and receive a 75% refund back to the credit card of purchase. upon being presented these options on 8/18/15 when the customer contacted us the customer selected to receive 100% back onto a gift certificate. Requesting we mail the gift certificate to [redacted] Remer, MN 56672. Mr. [redacted] then contacted us again on 8/24/15 and spoke with Agent Ashley who determined per the previous order notes that the customer had already been giving an exception to policy and had accepted the gift certificate cancellation option.
I realize the customer had medical issues beyond his control and we do empathize with his situation. However, we provided goods and services to the customer with terms that were agreed upon by the customer when the order was placed. We pay for these tickets on the customer's behalf and have to adhere to cancellation policies set forth by our vendors as well as our own policies.
Our customers are important to us and I am willing to go above and beyond policy for this customer again and offer the cancellation option of a 75% refund back to the method of payment used in the order if he does not wish to use his gift certificate as a resolution to this complaint.
Initial Consumer Rebuttal /* (3000, 11, 2015/10/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was NOT given the option to receive a gift certificate or the 75% refund with a 25% fee. I was told that the only choice I had was to receive the gift certificate. This certificate was again NOT sent to my knowledge, nor was it received!
If given the choice, I would opt for the 75% refund with the understanding that they should receive some compensation for their efforts! Again, restating my choice would be to receive the 75% refund!
Final Business Response /* (4000, 15, 2015/10/22) */
We are more then happy to offer him a refund of 75% back to his method of payment as a resolution to this complaint. However, the order was paid for with multiple credit cards so we would need the card type and last 4 digits of this customer's card number to verify we are putting the refund back onto the correct card. Thank you!
Final Consumer Response /* (2000, 17, 2015/10/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Discover [redacted]

Final Consumer Response /* (2000, 10, 2015/11/10) */
[redacted]Document Attached[redacted]
Vacations Made Easy/Branson Shows has refunded my money but only after I involved [redacted] The [redacted] Law Firm, Missouri Dept. of Tourism and others. Still, this does not change the fact that they...

fraudulently misrepresented their business to me on the phone and used my credit card for an unauthorized purchase of vouchers. I had to go to great lengths as you will read in the email PDF attachment to obtain my money back.

Thank you for your assistance ! The business has made a full refund and this request may be closed

We are very sorry for the confusion.  It does look like your entire reservation has been cancelled and your 75% refund was issued on 03/16/2018 at 11:14 AM. The refund amount was $684.72.

Initial Business Response /* (1000, 5, 2015/10/08) */
Customer [redacted] placed this order through our website using our online ordering system at Bransonshows.com. During this order he was provided with our terms of sale which include our cancellation policies and the customer agreed to...

those upon placing this order. These terms of sale are also listed on every page of our website. Our cancellation terms are:
Option 1 - To receive 100% back to a gift certificate to use toward a future vacation.
Option 2 - To receive a 75% refund back to method of payment after a 25% cancellation fee.
The customer logged into his customer login on 9/2915 and also viewed these terms there. Customer contacted an agent with our company on 9/30/15 and chose Option 2. Customer has received a 75% refund credit back to the credit card used to purchase the order. The refund was processed on 9/30/15.

Initial Business Response /* (1000, 9, 2015/10/08) */
We don;t have any record of this customer but if he will supply the email address the emails are coming too I will happily remove him from receiving any of our emails. We do not send out 3-5 emails daily so if the customer would supply copies...

of the emails he is receiving I would be happy to look into those claims as well.

Initial Business Response /* (1000, 5, 2015/08/12) */
When the customers arrived at our Welcome Center in Tennessee to pick up their tickets, our internet was down and we were unable to print for them. We were able to have the tickets held at the box offices for each of their attractions which...

could be picked up upon arrival to the venues.
We wish to offer the customer a [redacted] gift certificate toward a future vacation as a resolution to this complaint and as a token of our sincerest apologies for the frustration he experienced while on his vacation. We hope he enjoyed his trip to Tennessee and hope he keeps us in mind for his future vacation needs.

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Address: 665 S 500 W, Manti, Utah, United States, 84642-5507

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