Dale Cox Contracting

We are very sorry for the confusion. It appears one of our Booking Supervisors spoke to you 2/15/at 8:AM and agreed to go above policy and price match your tickets and accommodated you in regards to the Customer Center. Your refund is being processed

Initial Business Response /* (1000, 9, 2015/07/23) */
On 6/30/the customer entered items into their cart for *** ticketsIn the cart summary includes the items the customer is purchasing, the total price of the purchase and our site includes our terms of saleOur terms of sale are listed
on every page of our sitePer our terms of sale, any applicable fees and taxes are included in the quoted pricesThe customer continued to the next page confirming the cart, the total price, and terms and proceeded to enter in their information to complete their orderThe customer entered their *** payment information and how they would like to receive their vouchersThe order was booked, tickets were made and sent to the customer to ***@gmail.com as requested
The customer contacted us on 7/1/requesting to cancel but per our terms of sale that were agreed upon, these reservations are non cancelable, non refundableThe customer has filed a dispute with *** which is currently still in process

Initial Business Response /* (1000, 9, 2015/12/10) */
We do not have any record of this customerIf they purchased the tickets under a different name or if they could provide their order number we would be happy to look into this situation for them

Initial Business Response /* (1000, 5, 2017/06/01) */
Contact Name and Title: *** - CAD Supervisor
Contact Phone: ***
Contact Email: ***
The customer utilized our online ordering system on 5/18/at 1:AM agreeing to our Terms of Sale at the time of purchase,
including that purchases are subject to a service feeAny applicable service fee is included in the quoted pricesApplicable taxes are included in the quoted pricesThe reservations were placed and the seats and room were heldThe vouchers were available to be picked up at our Customer Center and the itinerary and directions to the customer center were sent to the email address provided by the customer
On 5/18/we were informed that the original hotel (***) was no longer availableA Booking Supervisor immediately began trying to reach out to the customerOn 5/18/at 12:PM the Booking Supervisor was able to reach the customer and explained that the room was no longer availableThe Booking Supervisor offered the customer alternate hotel options and the customer chose the *** The new hotel was booked at the same price so the customer did not incur any additional chargesThe hotel was not switched to make a profitIn fact, the new hotel rate was higher than the originalThe hotel was switched because unfortunately the original hotel was no longer availableIt is impossible for us, or any other company to keep up with hotel availabilityMany other companies make reservations for hotels and that can cause availability to change minute to minute
We are sorry that the customer was not satisfied with their hotel accommodationsAccording to our records, the email the customer mentioned was never receivedHad the customer contacted us (by phone) during their stay, we could have addressed that issue
As for the prices, the customer was quoted the final price of all items at the time of check outThere was also a breakdown provided at check out showing what each ticket cost as well as the hotel stayThe customer agreed to our prices and our Terms of Sale by placing the orderThe prices the customer claims that we paid are incorrect and confidential rates that we are bound by contract with our vendors to not shareWe are a service company and as stated in our Terms of Sale, we do have service feesAs stated above final prices were quoted at check out and agreed upon
Upon acceptance, we would be willing to meet the customer in the middle and offer a refund of $

Initial Business Response /* (1000, 5, 2017/03/23) */
The customer utilized our online ordering system on 3/14/at 3:PM agreeing to our Terms of Sale at the time of purchase, including that Grand Ole Opry tickets are non-cancelable, non-changeable, non-refundableThe reservations were
placed and the seats were held
On 3/15/at 2:PM the customer called in and spoke with a Customer Service Representative in regards to having the tickets mailedThe Customer Service Representative quoted policy and let the customer know that we ask that all of our customer's pick up their vouchers/tickets at our Customer CenterThe customer became upset and requested to speak with a supervisorThe Customer Service Supervisor was able to go above policy and offered to mail the tickets to the customerThe customer then became upset because it could take up to days for the tickets to reach them via postal mailIt was explained to the customer that deliver time via postal mail is out of our hands and all depends on how far away the mailing address isAt this time the customer requested to cancel the reservationThe Customer Service Supervisor offered standard cancellation of 100% refund to a Gift Certificate or a 75% refund back to the original method of paymentIt was explained to the customer that we were going above policy to offer this because Grand Ole Opry tickets are non-cancelable, the Customer Service Supervisor even showed the customer our full cancellation policy in our Terms of SaleThe customer decided at this point to keep the order as is as long as we agreed to mail the ticketsThe Customer Service Supervisor agreed to this arrangement
On 3/15/at 5:PM the order was complete and the order complete email was sent to the customerThe customer's tickets were printed and mailed the following morningOn 3/15/at 6:PM the customer sent in an email requesting to cancel again, this time asking for a full refundA Customer Service Supervisor made contact with the customer and explained that now that the order was complete we would no longer be able to offer any type of cancellation as the tickets are non-cancelable per our policy as well at Grand Ole Opry's policyThe customer was reminded that this was all discussed earlier and that they gave us the go ahead to complete the order, which we did
In response to the customer's concerns about receiving vouchers and not tickets, we would like the customer to know that for Grand Ole Opry we do provide ticketsWe are a voucher company and supply vouchers for the majority of the shows/hotels that we offerHowever, we do have an agreement with Grand Ole Opry where we are able to provide actual ticketsWe have sent the tickets to the customer via mail as requestedThe tickets will have their seating on them as well
We have made a good faith effort to satisfy this customer by offering cancellation before the order was completed and by mailing the tickets to the customerAside from a refund, what would the customer like in order to resolve this issue?
Initial Consumer Rebuttal /* (3000, 8, 2017/03/30) */
*ust received your e-mail dated 3?23/We have been out of town since 3/21/Have not received a response from the company although I did receive an envelope on 3/17/that I refused and returned it via U.S.Postal service
The first paragraph of the company reply is misleadingThe online ordering system does not mention "Vouchers" and by completing the process by clicking onto placing an order does one unknowingly agree to the terms of the saleNot until speaking to Supervisor "***" and and attempting to find out the exact location of the seats requested, she told me that she could not answer the questionAt that point I stating my desire to cancel the orderIt was only then that she guided me to such terms of saleHer solution of % refund to a gift certificate or 75% refund back to the original method of payment was not satisfactoryContrary to the statement of "up to hours to process the order and up to business days to receive the "Vouchers", my request to cancel was done so within a reasonable time frameBased on the company's reply and the supervisors awareness of my desire to cancel, it seems to me that a rush was done in order "to stick it to me"My original request for " tickets" located on the aisle in the center section of the balconyA manager at the Grand Ole Opry told me that the system showed an order for me in Section Row Y (2nd to last row) seats & I also learned that the company does not have a good reputation and that there have been numerous complaints about this companyMy point to all of this is that this company seems to mislead the public with it's web site and attempts to take advantage of the tourist public by being being deceptiveI do not feel this company has any claim to 25% of my limited money for services rendered and fully expect they do the honorable, legitimate business practice of 100% immediate refund to my original method of paymentAt this stage of life, one should not be taken by the adage of "buyer beware"
Final Business Response /* (4000, 11, 2017/03/31) */
In response to the customer, we did not rush the order to "stick it" to the customerOur processing time for completion of orders is between 24-hoursThis means that we can receive confirmation of the reservations anytime between when the customer placed the order and up to hours after the order is placedThe customer was offered our standard cancellation policy of a 75% refund for non-cancellable ticketsThe customer opted to keep the reservation and have the tickets mailed, so we proceeded with seeking confirmation for the orderIt was not until after the non-cancellable reservation was confirmed that the customer contacted us again and decided after all that they would like to cancel
We do not feel as though our site is misleadingAll the information needed to make an informed purchase can be found in our Terms of Sale, Frequently Asked Questions and on each listing for hotel/activitiesWe also provide our phone number so that our customer's can contact our Customer Service Agents to address any questions or concerns that they haveWe certianly did not intend to mislead the customer or any customer for that matterWe did uphold our policy, which the customer agreed to when placing the orderWe even offered to go above policy in order to satisfy the customer
We feel as though we have made a good faith effort in order to satisfy this customer.The customer has now filed a credit card disputeWe are however, agreeing to refund the customer in full through the dispute process
Final Consumer Response /* (2000, 16, 2017/04/03) */
*ust received an e-mail from the Nashville Convention &Visitors Corpthat they were notified by e-mail that supervisor *** Wof Vacations Made Easy saying "I just wanted to update you and let you know that we are going to go ahead and agree to a full refund through the chargeback process"
I will be monitoring my Visa account closely making sure the proper credit is given
Thank you for your patience and assistance
*** ***

Initial Business Response /* (1000, 9, 2016/05/13) */
We apologize for the customer's negative experienceOur Customer Advocate Supervisor will be contacting this customer today to address this issueWe definitely take issues like this very seriously and of course want to make things right with
the customer
Initial Consumer Rebuttal /* (2000, 11, 2016/05/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Vacations Made Easy contacted me this morningI spoke with ***, a supervisor, who was assigned to my complaintShe was very nice and sympatheticThey are refunding the price of our Grand Ol Opry tickets and the price of the breakfasts at our hotel which were not included in our package and were promisedI also asked her to please instruct her employees to be honest with people and not promise or lie about their accommodations and extras that do not existJust be fair with the public thats all we askHopefully she will follow up and do the right thingShe also gave me her direct number for the future in case we would want to use them againThank you for your helpVery much appreciated!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and still believe they mislead their customers in the terms of sales, I will no longer use this company and will be more cautious of such scam companyies. If the Revdex.com doesn't see anything wrong with misleading consumers by word play then all I can do is not use them in the future.
Sincerely,
*** ***

Initial Business Response /* (1000, 9, 2016/12/19) */
Contact Name and Title: *** - Customer Advocate
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@yten.com
The customer utilized our online ordering system on 11/15/at 9:PM agreeing to our Terms of Sale at the time of purchase,
including that all seat assignments are "best available general admission seats at time reservation is made"We will forward any special request to the reservation department but absolutely no guarantees are made regarding actual seat assignmentsIt is impossible for us or any other vendor to guarantee specific seatsThe reservations were placed and the seats were heldThe itinerary and directions to the Customer Center to pick up vouchers were sent to the customer via email
On 11/29/at 2:PM the customer called in and spoke with a Customer Service Representative in regards to canceling one of their showsPer our Terms of Sale we only accept full order cancellationsHowever, the Customer Service Representative was able to go above policy and offered standard cancellation on the one showThe customer had the choice of a 75% refund back to their method of payment or 100% refund to a Gift CertificateThe customer chose to have the 75% refundA refund of $was issued back to the customer's method of payment on 11/29/at 9:PMAt this time the customer also placed an additional reservation for another show
The customer was given the best available seats at the time their reservation was madeWe sent over the request of aisle seats in the center section to each vendorHowever, that seating request is the most popular seating request and those seats do fill up very quicklyHad those seats been available, then those seats would have been assigned to the customer
In response to the issue regarding the voucherThe voucher is good for the amount of tickets purchasedWe do not pre purchase tickets, each reservation is made to order, so we do not have the physical ticket available to send the customerInstead, we issue the customer a voucher, they take that voucher to the show and then they turn it in to receive their ticketsDoing this is actually much safer for the customer as it ensures that the customer will receive their tickets once it's turned inIf we sent the actual ticket it could cause all kinds of problems such as the mail not arriving on time, tickets being lost in the mail, tickets being lost or damaged after they are received, ectBy having the voucher, if something happens all we need to do is simply print another copy and email/mail/fax it to the customerWe are sorry that this is considered an inconvenience to the customer
We are unable to refund the customer for their reservations as they are now past dateAside from a refund, what would the customer like in order to resolve this issue?
Initial Consumer Rebuttal /* (3000, 11, 2016/12/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I also was not told when I changed shows that I would only receive 75% backWhy would I accept 75% then turn around and pay 100% for the new ticketsIf seats aren't assigned then why does the site show a seating chartNo matter what they say the disclaimers say the sales practice is misleading and they are not reputable
Final Consumer Response /* (4200, 19, 2016/12/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They continue to lie about the factsWhen I called to see if I could change shows I was told it wasn't a problemI was NOT told if I took a refund and repurchased new tickets I would be charged 25%Who in their right mind would accept that if the other alternative was an exchange for the new tickets at no cost? This was not told to meI have learned that companies who base their success on cheating customers don't survive as word of mouth catches up with themTheir stance seems to remain strong to cheat me but I can assure them there will be consequencesAt very least they will appear on the news in the Metro StLouis area in an investigative reportI'm sure anyone would agree there are no positives to doing business with them and only negativesWe've always been able to purchase selected seating for shows in Branson and their Web site clearly functions in a way that asks where you want to sitI don't know or care if the fine print says otherwiseThe intent is to mislead people into thinking they are purchasing tickets and not a voucher that total purpose is to force customers into their store to sell timesharesI know ultimately the Revdex.com has no ability to force them to operate in a ethical manner but the Attorney General office does
Final Business Response /* (4000, 17, 2016/12/29) */

Complaint: ***
I am rejecting this response because:
Please tell me how to print my tickets or when my tickets will be mailed If what you are saying is the case and I really did buy tickets that I won’t have a complaint
If this is not the case please refund my money because this is a scam
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2017/05/22) */
Contact Name and Title: *** - CAD Supervisor
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@yten.com
On 5/17/this customer placed a total of orders agreeing to our Terms of Sale at the time of purchase, including that
cancellations received more than days prior to the date of your first reservation can have 100% of your vacation's value applied to a future vacation for up to months or a 75% refundThe reservations were placed and the seats were heldThe itinerary and directions to our Customer Center were sent to the email address provided by the customerOur records indicate that the customer printed this information on 5/19/
On 5/17/at 5:PM the customer called in and spoke with a Customer Service Representative in regards to cancelling their ordersThe Customer Service Representative quoted policy and gave the customer their refund optionsThe customer chose to be refunded 75% back to their method of paymentOn 5/18/a refund of $and a refund of $were processedThe customer currently has an active order for Moses at Sight and Sound Theater in Branson, MO
Our site does not indicate that we will send the ticketsWe simply ask for a deliver methodThis delivery method is to send any pertinent information to the customer such as the itinerary and directions to our Customer CenterWe are sorry that going to our Customer Center did not work for the customerHowever, we do ask that all of our customer's pick their vouchers up at our Customer CenterWe feel as though it provides a more personable customer service experienceThere are also locals that work in our Customer Centers that can address questions about the area as well as review the customer's order to insure a smooth vacation
Upon acceptance we would like to offer to have the Moses vouchers delivered directly to the customer
Initial Consumer Rebuttal /* (2000, 8, 2017/05/23) */
I will accept the offer of Vacations Made Easy to Mail the vouchers for the Sight and Sound Production of Moses to my address at West 17th Street Tulsa, OK XXXXXI still think the fact that they charge a ridiculous 25% refund on cancelled tickets should be investigated as unfair practiceThose terms are not asked of any other business in Branson that I know of
Sincerely
*** ***

Initial Business Response /* (1000, 12, 2016/02/04) */
There was no technical issue in this case on our endThe customer submitted multiple orders for the same thingWE only processed one of the orders, instead of all of them in concern for the customer that duolicate orders had been
submitted
All of these orders were placed with non-cancelable and non-refundable tickets so the Supervisor went above and beyond policy by cancelling and crediting the duplicate order that had processed and we deleted the duplicates that had not processed yet for the customer so they were only left with one remaining order
Again, all of the orders submitted were non-cancelableA total of orders were placed by the customerIt seemed like a lot of seperate orders for the same thing which is why our agent contacted the customer to ensure that they really needed all the orders before processing anymore of them and reserving anymore seats with the vendor for the non-cancelable showWe are happy we were able to catch the duplicates submitted by the customer and delete them before they were processedThe other duplicates were both processed and completedWe went above policy and cancelled and refunded one of these for the customer at our own cost, as these tickets are old to us as non-cancelable and non-refundable as wellThis is not our policy this is the vendor's policy for these tickets
The order for the customer's tickets that they were charged for, is for tickets reserved for 4/5/for a total of adultsThese tickets have been sent via email as well as can be picked up at will call for the customer's convenienceThese tickets are reserved in their name for their use
Initial Consumer Rebuttal /* (3000, 19, 2016/02/24) */
This wasn't a solutionThe response given by the company proved my pointThere was obviously an issue as my order was submitted timesI wouldn't have submitted the same order times had I known they were being received by the ordering systemAlso, in good faith and pure frustration I went to another website and made the same purchase, this time receiving a confirmation through their website and a follemail
A consumer shouldn't be left with ZERO options when an error occursI in good faith attempted to purchase my ticketsWhether the company acknowledges their site didn't produce a confirmation page it was obvious that their was an issue due to the sheer number of times my order was submittedThis should be considered fraud and unethical business practices to charge my account knowing there was an issueIf they are not willing to work with me to make this situation right I will simply get Bank of America involved which seems unnecessary
Final Business Response /* (4000, 21, 2016/02/29) */
The customer submitted separate ordersThis was not a technical issue or website glitch on our endWe have customers submit multiple orders often for various members of their travel partyUnfortunately, we cannot read minds to know if multiple orders is intentional or a mistake on the customer's behalfWhen we received the first order we processed it immediatelyWhen an agent noticed the multiple orders, the agent went above and beyond to contact the customer and verify if they did in fact need all of the tickets in the orders they placedBecause of my agent's observation and diligence to customer satisfaction we prevented the customer from being charged for separate orders in which they submitted and only charged them for the original order placedWe are sorry they chose to purchase tickets elsewhere when they had already placed the order for non-cancelable tickets with usHowever, we are happy to have caught the duplicates so they would not be charged for them as wellWe cannot offer a refund for non-cancelable tickets on the original and only order processedWe have made every good faith effort to provide excellent customer service to this customer and feel we have went above and beyond for them to no availWe value this customer and feel we have fulfilled our promise in providing the tickets ordered by the customerWe ask that they show the same integrity by not falsely claiming we are fraudulent and unethical for providing them the goods and services they placed orders for and purchased from usWe want this customer to be satisfied so we are happy to offer them a $gift certificate toward a future purchase with Vacations Made Easy as a resolution to this complaint
Final Consumer Response /* (4200, 23, 2016/03/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have $worth of tickets I do not needThis is not a trivial amount of money that will impact our ability to enjoy our vacationI will never order from this company again and when asked by friends, family and colleagues I will not recommend this company as a good optionIt is not a claim that this company acted unethicallyYou state that you offered excellent customer serviceI do not accept that excellent customer service is SCREAMING at the customer on the phone stating repeatedly you will not give me a refund, that inserting my credit card number in the form even without receiving a confirmation held me to the non refundable clauseYou offered NO alternative, continually repeating it was my problem solelyYou stated there was no other manager I could speak with to help resolve this issue furtherYou didn't offer to apply my money toward another eventAnd finally you HUNG UP on mePlease help me understand the customer service that was offered to me
You simply took advantage of my misfortune of attempting to place a seemingly unsuccessful order using your web site

Initial Business Response /* (1000, 9, 2016/10/25) */
Contact Name and Title: *** - Customer Advocate
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@yten.com
The customer utilized our online ordering system on 10/1/at 11:PM agreeing to our Terms of Sale at the time of purchaseThe
reservations were placed and the voucher was available for pick up in our Customer Center
This order was placed for a dinner show on 10/3/at 4:15PMThe customer came into our Customer Center on 10/02/wanting to pick up the voucherThe customer was informed that the order was still processing as the vendor was closed on 10/2/so we were not able to get confirmation at that timeThe customer then stated that they had intended to make their reservation for 10/2/The Customer Service Representative in the Customer Center gave the customer the phone number to the call center and asked that the customer call inShortly after the customer did call into the call center requesting to have the date changedThe Customer Service Representative quoted policy and let the customer know that since they were inside of hours we would not be able to make any changesThe customer then requested to speak with a supervisorThe Customer Service Supervisor attempted to contact the customer with no successA voice mail was left for the customer with a direct phone number to contact the Customer Service SupervisorThe customer never called back in so the order was left as is
The customer placed this order online themselvesWe made the reservations as requested by the customerWe do not change orders with out the consent of the customerThe customer's reservation was confirmed on 10/3/at 12:PM and ready for pick up in the Customer CenterWe have made a good faith effort to resolve this issueIf the customer could provide us with a copy of their confirmation page showing they placed the order for 10/2/we would be more than happy to review itAside from a refund, what would the customer like in order to resolve this issue?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I was busy while my son's girlfriend was looking up ticket information for us. I had agreed to pay for the tickets and when she had the payment screen pulled up, I just took her phone and put in my paypal information. Yes, it's my fault I didn't look more closely at what site we were on, but I thought we were on the *** *** site when I submitted payment information. It was only upon receiving the email the next morning, that I realized we didn't book directly with the show. I immediately tried to cancel the purchase (still weeks away, even at this point, so it's not like I've already redeemed the tickets), and was told that I could have a gift card "for 100% toward another *** purchase" or a 75% refund toward my original payment. I think this is an awful way of doing business, and you can be assured that I WILL BE SURE I TELL MY FRIENDS ABOUT ***.COM
Sincerely,
*** ***

Initial Business Response /* (1000, 13, 2016/02/05) */
The customer purchased a gift certificate for us in the amount of $Gift certificates are non-cancelable and non-refundableHowever, they can be used for any hotel or attraction we sell for on our siteThe customer did not purchase
a certificate for a specific attraction but our site in generalThe gift certificate is still validThe customer has done on charge back on this gift certificate which is pending
Initial Consumer Rebuttal /* (3000, 15, 2016/02/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This company goes out of its way to fraudulently represent events that their gift certificates are good forNot only do they maintain pages on their site for these events and businesses making it appear they are something you can spend their money on (they do mention they do not do business with them but you have to scroll down far enough to see that message, I am sure placed at the bottom like that on purpose), but they also continue to pay for Google Adsense so that when someone queries the event, they capture the keyword and appear at the very top of the paid URL sectionThis is not inexpensive yet they continue to do so even though they have not done business with the attraction for OVER A YEAR! The only explanation for this is that they are trying to trick visitors into going to their site and once there, trick them into purchasing gift certificates for attractions they represent but no longer offerI received my money back from Paypal but only after Vacations Made Easy refused to work with me on itIt only takes a little research to find that I am not alone and that this company and it's rigid policies maintained to maximize their profit at the expense of their customers has been a problem for a great number of folksThis company, while perhaps doing everything within the letter of the law, is ethically the bottom of the dung barrel and people need to be made aware of this before giving them their money
Final Business Response /* (4000, 17, 2016/02/09) */
We are not trying to trick anyoneWe are a vacation company as well as an information siteWe present information for area restaurants, shopping malls, points of interests, attractions, and lodging on our siteWe present information for items we sell for, items we do not sell for, places that are free, parks, lakes, rivers, etcAs well as we have a travel blog and provide articles of local interest on our site including festivals and events taking place in the destinations we offer on our site
We do not intend to mislead or trick anyone by providing this information and we do notate which items can be booked from us
We are sorry the customer felt mislead

I'm very sorry for the confusion. I've tried reaching you today however the phone number rings and then goes to a fast busy signal. I will get this taken care of for you. A refund will be issued for $350.55. If you have any questions please feel free to contact me
directly. Thank you and again I'm sorry for the hold up

I would like to apologize for the confusion in your order. During the ordering process if you would of asked about cancelling the Customer Service Representative would of gave you those options. For the inconvenience I would like to go above policy for you and offer you a 90% refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you for the additional refundI'll be looking for the dollars and change in my account.
Sincerely,
*** ***

Initial Business Response /* (1000, 13, 2015/09/09) */
The customer has filed a dispute on this order with their credit card company.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]   I will accept 90% of total Bill