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Dale Cox Contracting

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Reviews Dale Cox Contracting

Dale Cox Contracting Reviews (180)

Initial Business Response /* (1000, 9, 2015/07/24) */
The claimant's statement that we misrepresented or participated in shady business practices is false. The customer purchased a vacation package including the [redacted] Resort as well as multiple activities and was given the package price...

[redacted] as the total for the package if she chose to purchase and the customer agreed to this price and purchased the package. We provided a service and made all the arrangements for her vacation and our pricing does include service charges which were included in the price quoted to the customer as well as are outlined in our terms of sale. we did not in anyway mislead this customer nor did we coerce this customer, as she contacted us to purchase this package. The [redacted] Resort is not listed on our site as a 4-star hotel, we are sorry the customer assumed that but that is not the case.
During the call review our agent [redacted] explained to the customer that the prices we gave her were the prices we have to sell the property at and that we do not know other companies pricing, the agents can only provide the pricing we offer on our site. The agent also explained that for the convenience of booking through us we do charge a service fee which was stated in our terms of sale.
We apologize to the customer as we do not wish her to feel disatisified or condescended too. As a resolution to this complaint we are willing to offer a [redacted] refund to the customer.
Initial Consumer Rebuttal /* (2000, 11, 2015/07/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I am not happy with the amount of [redacted] but I do appreciate the fact that VME is willing to make this effort as a good will gesture. I DO accept the [redacted] refund and hope that it will be forthcoming quickly. I thank Revdex.com and VME for resolving this problem.

Initial Business Response /* (1000, 5, 2016/03/17) */
We apologize the customer was unhappy with the hotel. We have refunded in full for the hotel back to the method of payment in the amount of $322.68.

Initial Business Response /* (1000, 5, 2017/05/05) */
Contact Name and Title: [redacted] - CAD Supervisor
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@yten.com
The customer utilized our online ordering system on 4/11/2017 at 9:30 PM agreeing to our Terms of Sale at the time of purchase,...

including that cancellations received more than 2 days prior to the date of your first reservation can have 100% of your vacation's value applied to a future vacation for up to 12 months or a 75% refund. The reservations were placed and the seats were held. The voucher was available to be picked up in our Customer Center with a valid photo I.D. The itinerary and directions to our Customer Center were sent to the customer's email as requested by the customer.
The reservation was placed for [redacted] Show for 4/20/2017 at 7:30 PM. The order was completed and the order complete email with directions to pick the voucher up was sent to the customer on 4/12/2017. We do realize that our customer's are unable to print while traveling, which is one reason we ask that our customer's pick their vouchers up at our Customer Center.
On 5/4/2017 at 12:44 PM the customer called and spoke with a Customer Service Representative in regards to a refund. The customer stated that they had bought tickets with another company so they wanted this reservation canceled. The Customer Service Representative quoted policy and let the customer know that since the reservation was past date we would be unable to issue a refund.
The customer later opened a dispute and reached out to us via [redacted] It was explained to the customer that the voucher was available to be picked up at the customer center and that we sent the information to the customer via email. It was also explained that due to the reservation being past date and Branson Shows being charged for the reservation that we would not be able to issue a refund. The customer indicated that we did not send the voucher until a day after they left for vacation. We actually did not send the voucher at all, but instead sent the itinerary and directions to the voucher pick up location. We understand that the customer did not have a printer while traveling, however the directions did not need to be printed. The customer simply needed to show up to the customer center to be picked up.
We are sorry that the customer was unable to use the reservation. However, we did send everything the customer needed to pick up their vouchers via email as requested by the customer. The customer did not contact us until weeks after their show date. The seats were held for the customer as well. If the reservation was not utilized then the seats went empty and were unable to be resold. Had the customer contacted us before the show date, we would have been more than happy to assist the customer with canceling the order per our Terms of Sale.
The chargeback on this order is still open and pending. Aside from a refund, what would the customer like in order to resolve this issue?

Initial Business Response /* (1000, 9, 2016/02/04) */
We care very much about our customers and we are sincerely sorry to hear about their diagnosis. We sell these tickets as non-cancelable and non-refundable because this is how they are sold to us by the vendor. These are the terms the customer...

agreed to when placing the order.
We realize the customer could not have forseen these circumstances and neither could we and therefore we are willing to go above and beyond policy in an attempt to come to a resolution for this customer.
We contacted the vendor and were able to work out a cancellation due to the customer's circumstances and can provide a full refund for these tickets as a resolution to this complaint.
Initial Consumer Rebuttal /* (2000, 11, 2016/02/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/07/02) */
The Lowest Price Guarantee is for our website. Customer is provided details in their terms of sale for this guarantee and claims for this guarantee need to be filed through [redacted] That is the company that offers the guarantee. However,...

we are not a price match company nor do we claim to have the lowest prices. We do apologize for this customer's confusion and value them as a customer. As a resolution to this complaint I am willing to offer a [redacted] refund to the customer back to the method of payment used on the order.
We want the customer to enjoy their vacation and not to let pricing differences cloud what is supposed to be a wonderful time for their family. Upon acceptance of this resolution by the customer we will refund their credit card. We hope they have a wonderful time in Hershey, PA.
Initial Consumer Rebuttal /* (2000, 7, 2015/07/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will accept the offer but if it is not their guarantee it should not come up immediately after you purchase. It is very deceiving.

Complaint: [redacted]
I am rejecting this response because:

       They did not  again did not tell us about a return policy nor just getting a 75% refund, we would have known then that  they were not the   [redacted] that we thought we were talking too.            [redacted]     
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2016/10/20) */
The customer utilized our online ordering system to place both their orders and agreed to our Terms of Sale at the time of purchase. The reservations were placed and the seats were held. The vouchers were sent to the customer via email and our...

records indicate that they were printed out.
On 10/5/2016 we received a call from the customer in regards to canceling their [redacted] tickets due to the hurricane. At the time the customer called in we had not received any notification from the vendor that the show had been canceled so the Customer Service Representative quoted policy and let the customer know that we would not be able to cancel the reservation. The customer also requested to cancel their other order for [redacted]t which was still within our cancellation policy. The customer chose to have a 75% refund. At this time we had not received notification from [redacted]t about any cancellations either.
We have since then heard from both vendors and both shows were canceled due to the weather. The customer has already been refunded [redacted] on 10/5/2016 for order number XXXXXXX. Upon acceptance, we would like to offer the customer a full refund for both orders. We would refund an additional [redacted] for order XXXXXXX and the [redacted] order would be refunded in full as well.
Initial Consumer Rebuttal /* (2000, 7, 2016/10/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I'm in agreement with the offer the business made, however, the original [redacted] had not been credited to my account at the time of the complaint. Since Vacations Made Easy are willing to return my money, that settles this issue!

We are very sorry for the confusion on your order. I would like to go over some of your concerns. In regards to calling us the first thing a customer will hear is an automated system stating we are [redacted].com and once a Customer Service Representative answers they will also state "Thank you...

for calling [redacted].com." The price that you paid for your tickets was agreed upon before you gave your credit card information and your discount was applied. Our cancellation policy are in our Terms of Sale however due to your confusion I will go above policy and get you refunded back in full. We are sorry you felt deceived that is never our intention. Thank you for your service, Sir.

Initial Business Response /* (1000, 13, 2015/10/01) */
Revdex.com Case: [redacted]
Vacations Made Easy Order: [redacted]
Customer placed their order through our online ordering syst4em VacationsMadeEasy.com on 8/21/15 at 12:01pm. Customer agreed to our terms of sale, the reservations were made an...

confirmation was emailed as requested. On 8/26/15 the customer contacted us unhappy with the hotel they had booked and requested to cancel. Per our terms of sale that were agreed upon, these reservations were now non-cancelable, non-refundable. We offered to assist the customer and see if we could change their room or ask for their room to be serviced. These reservations were utilized and non-cancelable but we went above policy and offered the customer a refund in the amount of $14.10. The customer accepted the refund and their refund was processed on 8/26/15 as a resolution to their dissatisfaction with their hotel. We would be willing to offer the customer a $25 Gift Certificate to utilize on anything we offer on our site as a resolution to their complaint.

The customer utilized our online ordering system on 9/17/2017 at 6:24 PM agreeing to our Terms of Sale at the time of purchase, including that General Jackson tickets are non-cancellable, non-changeable, non-refundable.  The reservation was placed and the seats have been held.  The tickets...

are available for pickup at our Customer Center with a valid photo I.D. The itinerary and directions to our Customer Center were sent to [email protected] as requested by the customer.On 9/18/2017 the customer wrote in using our online messaging system in regards to canceling the order.  A Customer Service Representative began reaching out to the customer.  ON 9/18/2017 at 1:37 PM the customer called in and spoke with a Customer Service Representative in regards to canceling the order.  The Customer Service Representative quoted policy and let the customer know that we would not be able to cancel the reservation due to the tickets being non-cancellable.  The customer called back in at 1:58 PM in regards to canceling.  The Customer Service Representative quoted policy and the customer asked to speak with a Supervisor.  The Customer Service Supervisor quoted policy and even showed the customer where to find it.  The customer did not like and stated that they would write bad reviews.  Later that same day, the customer wrote in again with a complaint in regards to our policy.  The customer also sent us copies of what they claim to be Google and Yelp reviews.We understand that the customer is frustrated with our policy.  However, we did provide this policy in our Terms of Sale and the customer agreed to this policy.  These tickets are non-cancellable per our Terms of Sale as well as through the direct venue.  If the cancellation was allowed, we would be more than happy to assist the customer in canceling the order.  Upon acceptance of this offer, we would be willing to go above our policy and request a one-time date change or name change for the customer.  While we are unable to cancel the reservation, we would be more than happy to assist the customer with changing the reservation so that it can be used at a later date or by a person of their choosing.  The reservation is currently set for 9/22/2017, so we would need to hear from the customer as soon as possible in regards to this.  Once the reservation is past date, we will not be able to request any changes.

The customer placed this order over the phone on 7/22/2017 at 5:38 PM agreeing to our Terms of Sale at the time of purchase.   The reservations were placed and the room was held.  The vouchers were available for pick up at the front desk of the hotel as requested by the customer.   ...

On 7/30/2017 the customer wrote in through our message boards stating that they had issues redeeming the Worlds of Fun vouchers for their tickets. The message board was handed to a Customer Service Supervisor who contacted the customer to let them know that we would reach out to Worlds of Fun and to have the customer send in their receipts for the direct purchase. We then continued our follow up with the theme park. On 8/4/2017 we were notified that they were refunding the reservation made with Vacations Made Easy. On 8/8/2017 at 11:24 AM the customer called in and spoke with a Customer Service Supervisor in regards to the refund. The Supervisor reviewed the order and explained to the customer that the refund would be in the amount of $33.68 on Gift Certificate, due to a large discount of $287.72 being applied to the order and the fact that the customer paid with a Gift Certificate. It was explained to the customer that they paid full price for the hotel and the Worlds of Fun tickets were discounted nearly in full. The customer was unhappy with this resolution because they spent $250 buying tickets direct. The Customer Service Supervisor apologized to the customer and again explained the discount. The customer called back in on 8/8/2017 at 7:57 PM again requesting to be refunded in full for the Worlds of Fun tickets. It was explained to the customer again that there was a large discount applied that gave them the Worlds of Fun tickets nearly for free and that we had refunded the amount paid on the tickets back to the original method of payment. This was still unsatisfactory to the customer. We have refunded the customer in full for the Worlds of Fun tickets and that Gift Certificate has been provided to the customer. What else would the customer like in order to resolve this issue?

General Jackson and Grand Ole Opry tickets are not only non-cancellable through our site, but through the direct vendor as well.  The order was placed online by the customer and the cart specific Terms of Sale were provided at check out.  We even move the link up and ask that our Terms of Sale are read before completing the purchase.  By completing the purchase, the customer agreed to our Terms of Sale. Because the tickets cannot be cancelled, they cannot be resold either.  The seats that were held for the customer were still available for customer's use and if the customer did not attend, they went empty.  We have been billed in full for this reservation.Upon acceptance of this offer, we would be willing to offer the customer a courtesy refund of $28.50.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. They were very helpful
Sincerely,
[redacted]

The customer placed their order online on 12/19/2017 at 8:27 AM agreeing to our Terms of Sale which are on every page of our site at the time of purchase including, this activity is non-cancelable and non-changeable. The dates and times cannot be changed. No refunds or credits can be...

given. Vacation vouchers must be picked up in person at the VME Customer Service Center.  Please see itinerary for hours, address, and directions.  On 12/19/2017 at 8:57 AM the customer called in and spoke to a Customer Service Representative in regards to her tickets being emailed to her.  The Customer Service Representative let the customer know they would be receiving an itinerary and directions to our Customer Center and the call was disconnected.On 12/19/2017 at 9:20 AM the customer called in and spoke to a Customer Service Representative in regards to cancelling.  The Customer Service Representative quoted policy and let the customer know this activity was a non-cancelable activity.  The customer requested to speak to a supervisor.  On 12/19/2017 at 10:57 AM a Customer Service Supervisor called the customer in regards to the order.  The Customer Service Supervisor offered to go above policy and have the tickets emailed or at the venue waiting on the customer.  The customer stated she had purchased tickets elsewhere.  The Customer Service Supervisor quoted policy in regards to this activity being a non-cancelable activity.  The order was left as is and the call was disconnected.  The customer agreed to our Terms of Sale at the time of purchase.  The Customer Service Supervisor offered to go above policy in regards to the Customer Center so the customer wouldn't have to rent a car.  The tickets are non cancelable.  They are still available and we would be willing to send to customers email or have them waiting at the venue.

The customer utilized our online ordering system on 5/6/2017 at 4:07 PM agreeing to our Terms of Sale at the time of purchase, including that Grand Ole Opry and General Jackson tickets are non-cancellable, non-changeable, non-refundable.  The reservation was placed and the room and seats were...

held.  The voucher was available to be picked up at our Customer Center with a valid photo I.D.  The itinerary and directions to our Customer Center were sent to [email protected] as requested by the customer.On 9/2/2017 at 8:20 AM the customer called in and spoke with a Customer Service Representative in regards to cancelling their order.  The Customer Service Representative quoted policy and let the customer know that we would be unable to cancel the Grand Ole Opry and General Jackson reservations.  The customer became upset and requested to speak with a Supervisor.  The Customer Service Supervisor was able to go above policy and offer the customer a 90% refund on the hotel.  The customer accepted and a refund of $371.07 was issued back to the original method of payment.The customer placed this order online them self.  The order was placed for 2  nights at a Best Western in a 2 Double Bed room.  The customer did not order 2 queens or that would have been provided. We placed the reservations as requested by the customer.  The Grand Ole Opry and General Jackson tickets are non-cancellable through the direct vendor as well as per our Terms of Sale.  The customer was provided with their cart specific Terms of Sale at check out and agreed to those terms.  The Grand Ole Opry and General Jackson tickets are still valid.  We would be willing to go above policy and request a name or date change for the tickets.Aside from an additional refund, what would the customer like in order to resolve this issue?

Initial Business Response /* (1000, 5, 2016/05/13) */
We seat best seats available at the time of purchase. We always attempt to put the customer in their requested sections. However, requests are not guaranteed. If the customer's request is not available then we put the customer in the next...

best available closest to their request. depending on the date of booking and how close to the show can really affect seating at Opry as these shows sell out fast. Our Customer Advocate Supervisor will be contacting this customer regarding their seating today as we do want the customer to be happy with their seats and to enjoy their show.
Initial Consumer Rebuttal /* (3000, 7, 2016/05/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have played phone tag with these people for a week and still no satisfaction. At first they said they could get me floor seats for the 930 show and ever since then it has been an endless phone tag session. They keep telling me they are trying to get hold of the Grand Ole Opry and to be perfectly honest I would just prefer a refund if it's taking this long...they must either be using snail mail or carrier pigeon because nothing takes this long.
Final Consumer Response /* (2000, 11, 2016/05/24) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the resolution to my complaint because its the best I can hope for from this company. All I can say is I will never use them again and urge anyone to do your homework before using an outside site...Buyer Beware
Final Business Response /* (4000, 9, 2016/05/24) */
The customer's seating was changed and upgraded at his request. We did have to wait for confirmation on this change which is done via email from the vendor. We confirmed the change and have already informed the customer of this confirmation and that his tickets will be available to pick up at will call.

The customer utilized our online ordering system on 9/15/2017 at 4:11 PM agreeing to our Terms of Sale at the time of purchase, including that all seat assignments are "best available general admission seats at time reservation is made". We will forward any special request to the reservation...

department but absolutely no guarantees are made regarding actual seat assignments. It is impossible for us or any other vendor to guarantee specific seats. As well as, purchases are subject to a service fee. Any applicable service fee is included in the quoted prices. Applicable taxes are included in the quoted prices. The reservation was placed and the seats were held. The vouchers were available for pick up at our Customer Center with a valid photo ID as requested by the customer. On 9/15/2017 at 6:35 PM the customer called in and spoke with a Customer Service Representative in regards to the Customer Center. The customer asked for the address and it was provided. The customer called back in at 6:52 PM needing further assistance with finding the Customer Center. The Customer Service Representative assisted the customer and once the customer arrived to the Customer Center, the call was ended. When the customer placed their order, they requested handicap/few no stairs seating. The customer was provided with seats in section 104, row J, seats 89-90. Those seats are on the main floor and do not require any steps for access. The customer was provided with seats that fit their request. If the customer needed wheelchair seating, they would have needed to request wheelchair seating which is an option on our site. Had the customer chose wheelchair seating, we would have attempted to get the wheelchair seating. Per our Terms of Sale, we guarantee the best available general admission seats and requests are just requests. We were however, able to meat the seating request provided by the customer. We apologize for any misunderstanding regarding the seating requests. Upon acceptance of this offer, we would be willing to meet the customer in the middle and offer a refund of $15.00.

Initial Business Response /* (1000, 5, 2017/05/22) */
The customer placed their order via phone on 5/4/2017 at 12:28 PM agreeing to our Terms of Sale at the time of purchase; including that cancellations received more than 2 days prior to the date of your first reservation can have 100% of your...

vacation's value applied to a future vacation for up to 12 months or a 75% refund. The reservations were placed and the seats and room were held. The vouchers were available for pick up at our Customer Center. The itinerary and directions to our Customer Center were sent to the email address provided by the customer per the customer's request.
On 5/13/2017 at 9:00 AM the customer called in and spoke with a Customer Service Representative in regards to their hotel reservation. The customer was not satisfied with the condition of the hotel and asked to speak with a supervisor. The Customer Service Supervisor agreed to go above policy and reach out to the hotel and see if they would be willing to cancel the reservation. The hotel was willing to cancel the reservation and the Customer Service Supervisor agreed to, once again, go above policy and issue a full refund. Since the order was paid for with Gift Certificates the refund would be in the form of a Gift Certificate. This policy is no different from most stores. Take [redacted] for example: if you were to make a purchase with a Gift Card then return that item, [redacted] would not refund you in cash or to one of your credit/debit cards. That refund would be returned to a Gift Card. We are sorry that the customer is unhappy with this policy. However, since the customer made their purchase with a Gift Certificate, that is the only way that we would be able to refund them, which we have done. If the customer is needing a new copy of the Gift Certificate, we would be more than happy to provide that for them.
We placed this reservation as requested by the customer. We went above policy and were able to get the reservation canceled as well as offer a full refund. The customer has been refunded in full for the hotel reservation in the form of a Gift Certificate in the amount of $102.44. We are sorry that the customer had a less than desirable experience with their hotel reservation. We have made a good faith effort to satisfy this customer and have refunded the hotel reservation in full.
Initial Consumer Rebuttal /* (3000, 8, 2017/05/24) */
I am responding to the response from Vacations Made Easy. The fact that this company said they went above and beyond to get back my $100 for the hotel for two nights kinds of speaks for itself. A hotel in Branson that costs $50 a night is not above and beyond customer service to being with. I am thankful the hotel agreed to the refund but I want it back on my card not in the form of a voucher. The hotel was not appropriate in any way shape or form and we took my 72 yr old mother for Mother's Day so it was very embarrassing to check into a place like this. When I originally purchased this trip in 11/15/2016 I was not told if we had to change we would not get our money back if we were unable to travel at all. As my complaint originally said we just want the money back we had to spend on a hotel at 9pm at night and it was over $300. This came out of our pocket after we had spent the money to get a room with this company. This situation has been the absolute worst customer service I have ever experienced. The manager I spoke to was very rude and did not seem to understand the issue we had. At one point he hung up on me when I was trying to explain I wanted my money back. I spent $420 on this trip and then had to go get a new hotel. It does not appear anything will be done to make this right but I do feel the customers out there booking need to realize what is going on and that the quality of the rooms and such are not what they appear to be on the website. Thank you
Final Business Response /* (4000, 10, 2017/05/29) */
We are sorry that the customer feels as though we have not gone above and beyond. However, per our Terms of Sale we do require a 48 hour notice for cancellable items. Since we were not given that notice, we do consider it to be above and beyond since we were able to cancel the reservation against our own policy. We also, against our own policy, refunded the customer in full back to their method of payment (the gift certificate). We are sorry that the customer is not satisfied with their refund.
The pictures of the hotel were provided by the hotel for their listing on our site. We also provide reviews on our site from our customer's who have stayed in the hotel. This hotel was chosen by the customer out of over a hundred hotels to choose from in the Branson, MO area and our Terms of Sale were agreed to at the time of purchase.
Upon acceptance we would be willing to issue a 75% refund for the Gift Certificate that was provided for the refund. This Gift Certificate was issued in the amount of $102.44 so the refund would be $76.83.
Final Consumer Response /* (2000, 12, 2017/05/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)
That is fine. I am very disappointed in the resolution but do not have the time or energy to continue fighting about this.

Initial Business Response /* (1000, 8, 2017/03/23) */
The customer utilized our online ordering system on 2/16/2017 at 1:08 PM agreeing to our terms of sale at the time of purchase, including that cancellations received more than 2 days prior to the date of your first reservation can have 100% of...

your vacation's value applied to a future vacation for up to 12 months or a 75% refund. The reservations were placed and the seats were held. The vouchers were available for pick up at our customer center.
On 3/3/2017 the customer called in and spoke with a Customer Service Representative in regards to canceling. The Customer Service Representative quoted policy and gave the customer their refund options. The customer did not like these options and requested to speak with a supervisor. The Customer Service Supervisor was able to go above policy and offered the customer a 90% refund. The customer refused and then started asking about some free tickets that they were promised from another company. The Customer Service Supervisor tried to explain that the person the customer was asking about does not work here and we do not have free tickets to give away. The customer became upset about this. It was suggested that the customer contact the other company they were working with to inquire about the free tickets. The customer then disconnected the call. The customer never chose a cancellation option so the order was left as is.
On 3/7/2017 at 10:35 AM the customer called back in and asked to speak with a supervisor. The customer was requesting to cancel both of their orders. The Customer Service Supervisor quoted policy and before the offer of 90% could be given again the customer got upset and disconnected the call.
We placed both reservations as requested by the customer. Our Terms of Sale are available on every page of our site, we even move the link up at check out and ask that our customer's read them before placing their order. We have made a good faith effort to satisfy the customer by going above our policy to offer 90% refunds for both of the customer's orders. The customer has filed credit card disputes on both orders, which are still pending. If the dispute is found in our favor, we would be more than happy to still honor the 90% refunds. However, if the dispute is found in the favor of the customer, they will have been refunded by their credit card company.
Aside from a refund, what would the customer like in order to resolve this issue?

Initial Business Response /* (1000, 14, 2015/09/22) */
The customer placed an order on our website on 8/18/15 at 2:30pm via our online ordering system. During this order the customer was provided our terms of sale which she agreed too upon submitting her order. These terms of sale include our...

cancellation policies. The customer received her order confirmation via email as she selected in her order and was provided details on our office location in Branson for her to pick-up her vouchers. The customer contacted us on 8/18/15 at 2:50pm requesting to receive tickets via an alternate method. The tickets or vouchers must be picked up at our office in Branson. The agent informed the customer of this and she requested to cancel the order. The agent reviewed cancellation terms with the customer and the customer did not accept any of the cancellation terms so the order at this time was left as is and the customer disconnected the call.
The customer then messaged us several times demanding for the order to be cancelled with no cancellation fee. Our Customer Service Supervisor made several attempts to contact the customer and once again discuss this request with the customer.
At 4:59pm Customer Service Supervisor spoke with the customer and reviewed cancellation options with the customer. The customer became belligerent with her but agreed to cancel with the 25% cancellation fee and receive a 75% refund back to her method of payment. The call was disconnected.
The Customer Service Supervisor did process the cancellation and the 75% refund back to the customer's method of payment and left the customer a voicemail stating that this had been completed. Her refund in the amount of $65.49 was processed back to her card on 8/19/15 at 10:12am.

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Address: 665 S 500 W, Manti, Utah, United States, 84642-5507

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