We would like to thank the Revdex.com for the opportunity to assist a valuable customer. It is certainly not our intention to cause any frustration. We have contacted our customer directly to address their concerns in detail and our customer has our contact information if they would like to...
discuss this matter further. It is always our goal to provide our customers with exemplary customer service. We appreciate the opportunity that the Revdex.com has given to us to address and assist our customer. [redacted] **
Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
Dear Ms. [redacted] Thank you for allowing Cox the opportunity to serve your communication needs. We are in receipt of your complaint letter filed with the Revdex.com in regards to your experience with transferring your service. On behalf of Cox, I would like to extend an...
apology to you as this is not the level of service we have built our reputation on.As a result of your experience, I have applied the $150.00 credit to your account. This credit will reflect on your next billing statement. Unfortunately, I was unable to review the call however, I will be sure to send feedback in regards to our lack of follow up.Again Ms. [redacted] I apologize for any inconvenience we may have caused you and your family. I am available for any additional questions and/or concerns you may have regarding your Cox account. My office hours are 8:30am to 5:00pm, Monday through Friday.Respectfully, Sylvia L. D[redacted]Executive Office of the Regional Manager[redacted]
Revdex.com Case # [redacted]It is our goal to provide our customers with exemplary customer service. We sincerely regret the inconvenience that our customer has experienced with our company. We have attempted to contact our customer directly at the e-mail address and telephone number provided....
Once we are able to verify the account, we can address their concerns and provide a successful resolution. Thank you for your time and consideration. Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be ABOVE AND BEYOND expectations and well past satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We would like to thank the customer for taking the time to file their concerns regarding the monthly rate for their Cox services. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customer any frustrations. Upon receipt of...
this complaint we were able to review the account in question and found that when our customer had spoken with our Customer Care Center on 12/20/16 to achieve a lower rate, we confirmed that the promotion required to lower the rate of services was not applied correctly. As a result, we have applied the correct promotional discount to the account and backdated the addition to the originally requested date of 12/20/16. This adjustment has lowered the monthly rate to $64.98 plus tax per month through 3/11/17 and created a credit of $71.53 to correct the previous months where the discount did not properly apply. We are confident the issue at hand has been resolved. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-1000. Thank You. George Executive Resolutions Cox Communications
We would like to thank the customer for taking the time to file their concerns regarding the interruption of their services. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customer any frustrations. Upon receipt of this...
complaint we have attempted to reach our customer on 1/18/17 and 1/20/17 regarding their concerns but have been unsuccessful on attempts. While we were unable to speak with our customer directly, we did speak with our Field Services Leadership team who confirmed they have repaired the temporary line providing service to our customer’s home to restore the services. Additionally, we are doing everything possible to expedite the construction work necessary to replace the temporary line with an underground service line. While we are doing all we can to expedite this process, generally permitting from the local governing offices takes roughly 4-6 weeks. Rest assured, this should not have any impact on the availability or quality of our customer’s services in the interim. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at ###-###-####. Thank You. [redacted] Executive Resolutions Cox Communications
have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Awaiting resolution with Cox agent. Do not feel comfortable closing it yet as we havent reached a decision. Regards,
[redacted]
We would like to thank the customer for taking the time to file their concerns regarding their recent technician visit and their account billing. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customers any...
frustrations.Regarding the customer’s concerns with their account, we did attempt to reach them at the telephone number they provided to us (###-###-####) to address these issues but we were unsuccessful. We have left voicemail messages and submitted a letter to the customer with our contact information. Should the customer contact us we will be happy to address their concerns with their account billing. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. [redacted]Executive ResolutionsCox Communications
Revdex.com Case # [redacted] We regret to hear of any inconvenience that our customer has experienced with our company. We have contacted the customer directly on 10/18/16 to address their concerns. While there is currently a pending rebate scheduled to be delivered to the customer, we...
provided our direct contact information and advised we will follow up to ensure she receives the rebate without any further issues. In the meantime, we will thoroughly review this matter internally with our Rebate Department. Again, we apologize for any inconvenience our customer has experienced but we are confident we will be able to provide a successful resolution. As always, we appreciate the opportunity that the Revdex.com has given to us to assist our customer. [redacted] W. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the customer for taking the time to file their concerns regarding their former Cox account. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customers any frustrations. Regarding the customer’s...
concerns with their account billing, we did attempt to reach them at the telephone number they provided to us ([redacted] to address these issues but we were unsuccessful. We have left voicemail messages and submitted an e-mail to the customer with our contact information. Should the customer contact us we will be happy to address their concerns with their former account. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. George Executive Resolutions Cox Communications
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Kerri G[redacted]
We would like to thank the customer for taking the time to file their concerns regarding the offer found on our Web site. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customers any frustrations.Regarding the customer’s...
concerns with the promotion found on our Web site, we did attempt to reach them at the telephone number listed on the account (###-###-####) to address these issues but we were unsuccessful. Unfortunately, this telephone number appeared to be out of service and we could not leave a message. We did however send two e-mail messages with our contact information to the e-mail address provided in their complaint. Should the customer contact us we will be happy to address their concerns. Regarding the offer in question, we were able to research our customer’s concerns to help provide clarification. After completing our research we were able to determine that this offer is only available to Cox High Speed Internet subscribers who are not already subscribed to any level of Cox Cable services. While we understand this may be frustrating, we must advise that this account is not eligible for the promotion in question. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. [redacted]Executive ResolutionsCox Communications
Revdex.com #[redacted] We would like to thank the Revdex.com for the opportunity to address our customers concerns regarding their home security sales experience. It is never our intention to cause frustration for our subscribers. We contacted our customer directly in response to the concerns that he...
brought to the attention of your office. A thorough review of the account shows that our customer activated our home security service in November of 2015. At the time of the installation there were not any disputes on the equipment being installed. The customer was contacted in February by one of our Security Supervisors to address his camera and equipment concerns, and we understand that he was not happy with the outcome of this interaction. While it is always our goal to provide 100% satisfaction to all of our clients, we were not able to provide the subscriber with the information that he was looking for. We apologize that the client is not satisfied with the service and the answers that we have given to him. If the customer would like to speak to our Home Security Team, he may call us directly at [redacted] We hope this information has been helpful to your office. Thank you. Jaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the customer for taking the time to file their concerns regarding their account billing and contract. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause any frustrations.When speaking with authorized user...
[redacted], we advised him we were able to research the account to gain a better understanding of the issues at hand with his contact. During our conversation we explained that we would allow him to remove the cable services and contract on the account without penalty. Mr. [redacted] then opted to proceed with disconnecting the cable services which we processed for him. As a result of the inconvenience, we also provided the account with a promotional discount as well. We are confident that following our conversations with Mr. [redacted] that the issues brought forth in this complaint have been resolved. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at ###-###-####. Thank you. [redacted]Executive EscalationsCox Communications
We would like to thank the customer for taking the time to file their concerns regarding their account billing. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customers any frustrations. Regarding the customer’s concerns...
with their account billing, we did attempt to reach them at the telephone number they provided to us ([redacted]) to address these issues but we were unsuccessful. We have left voicemail messages and submitted a letter to the customer with our contact information. Should the customer contact us we will be happy to address their concerns with their account billing. Although we were unsuccessful in reaching our customer, we would like to assure them that as a courtesy we have waived the disputed charge for the recent repair visit mentioned in their original complaint. This adjustment will be reflected on their next monthly billing statement. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. George Executive Resolutions Cox Communications
We were sorry to hear of the confusion that our customer experienced while attempting to upgrade his account. Due to the concerns that the customer brought to your attention, we contacted him directly and are working towards a successful resolution. As always, we appreciate it when the Revdex.com...
gives us the opportunity to assist a customer. Thank you.Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
It is always our goal to provide our customer with exemplary customer service. We apologize that our customer felt the necessity to write to the Revdex.com regarding the issues with her Cox Home Life Security system. We sincerely regret the inconvenience that she has...
experienced with our company.Upon receipt of this complaint, we performed a complete review of our customer’s account. She signed a 3-year agreement that states she must give Cox adequate opportunity to repair the service before she is eligible to be released from the contract due to equipment. To date, our customer has not allowed a tech to be scheduled to the home. I reached out to our customer and left a message explaining this and that we had a work order set up waiting to know when to schedule a visit. I explained to make it easier for her she could call in to our technical support group to schedule that work order. Our customer did not call in to schedule the work order. Since she has not allowed us the opportunity to address the concerns the contract remains valid and Early Termination Fees would be valid upon disconnect.We want our customer to know that we are deeply committed to being her most trusted provider of communication services and apologize for the inconvenience that she experienced with regard to this issue. We will be happy to assist our customer when she allows to visit her home and address her concerns. Sincerely,[redacted] / Office of the General Manager / Cox Communications Executive Offices / Arizona
We would like to thank the customer for taking the time to file his concerns regarding the charges on his account. Please let me begin with an apology for any inconvenience he experienced. We certainly do not want to cause him any frustrations. Upon receipt of this complaint, I reached...
out to the customer on 7/25 and now 7/26 to speak with him to go over his concerns. Unfortunately we were unable to make contact so I emailed the customer. We look forward to reviewing the account and going over his concerns once he makes contact with us. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-1000. Thank You. Thomas Executive Resolutions Cox Communications Tell us why here...
We would like to thank the customer for taking the time to file their concerns regarding their account billing. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customers any frustrations. Regarding the customer’s concerns...
with their account, we did attempt to reach them at the telephone number listed on their account to address these issues but we were unsuccessful on all attempts. Should the customer contact us we will be happy to address their concerns with their account. Although we were unsuccessful in reaching our customer directly, we have researched both their current and former account in full to gain a better understanding of their concerns. Review of our customer’s account show that they were provided an Ubee brand modem/router combination device from Cox inventory when their services were initially installed on 9/12/14. Review of the account billing statements have found this is not a piece of equipment that was ever purchased by our customer, which resulted in the monthly rental fee of $6.99 plus tax that has been billed to the customer’s account. This monthly rental fee is also outlined on each billing statement sent to our customer for their account. While we understand our customer’s concerns, we must be transparent in stating that the modem in question is owned by Cox Communications and the rental charges that have been billed for the rental use of this equipment are valid. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. George Executive Resolutions Cox Communications
We would like to thank the customer for taking the time to file their concerns regarding their experience. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address their concerns and are working towards a providing a resolution. It is...
always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Lawrence E.Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
We would like to thank the Revdex.com for the opportunity to assist a valuable customer. It is certainly not our intention to cause any frustration. We have contacted our customer directly to address their concerns in detail and our customer has our contact information if they would like to...
discuss this matter further. It is always our goal to provide our customers with exemplary customer service. We appreciate the opportunity that the Revdex.com has given to us to address and assist our customer. [redacted] **
Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
Dear Ms. [redacted] Thank you for allowing Cox the opportunity to serve your communication needs. We are in receipt of your complaint letter filed with the Revdex.com in regards to your experience with transferring your service. On behalf of Cox, I would like to extend an...
apology to you as this is not the level of service we have built our reputation on.As a result of your experience, I have applied the $150.00 credit to your account. This credit will reflect on your next billing statement. Unfortunately, I was unable to review the call however, I will be sure to send feedback in regards to our lack of follow up.Again Ms. [redacted] I apologize for any inconvenience we may have caused you and your family. I am available for any additional questions and/or concerns you may have regarding your Cox account. My office hours are 8:30am to 5:00pm, Monday through Friday.Respectfully, Sylvia L. D[redacted]Executive Office of the Regional Manager[redacted]
Revdex.com Case # [redacted]It is our goal to provide our customers with exemplary customer service. We sincerely regret the inconvenience that our customer has experienced with our company. We have attempted to contact our customer directly at the e-mail address and telephone number provided....
Once we are able to verify the account, we can address their concerns and provide a successful resolution. Thank you for your time and consideration. Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be ABOVE AND BEYOND expectations and well past satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We would like to thank the customer for taking the time to file their concerns regarding the monthly rate for their Cox services. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customer any frustrations. Upon receipt of...
this complaint we were able to review the account in question and found that when our customer had spoken with our Customer Care Center on 12/20/16 to achieve a lower rate, we confirmed that the promotion required to lower the rate of services was not applied correctly. As a result, we have applied the correct promotional discount to the account and backdated the addition to the originally requested date of 12/20/16. This adjustment has lowered the monthly rate to $64.98 plus tax per month through 3/11/17 and created a credit of $71.53 to correct the previous months where the discount did not properly apply. We are confident the issue at hand has been resolved. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-1000. Thank You. George Executive Resolutions Cox Communications
We would like to thank the customer for taking the time to file their concerns regarding the interruption of their services. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customer any frustrations. Upon receipt of this...
complaint we have attempted to reach our customer on 1/18/17 and 1/20/17 regarding their concerns but have been unsuccessful on attempts. While we were unable to speak with our customer directly, we did speak with our Field Services Leadership team who confirmed they have repaired the temporary line providing service to our customer’s home to restore the services. Additionally, we are doing everything possible to expedite the construction work necessary to replace the temporary line with an underground service line. While we are doing all we can to expedite this process, generally permitting from the local governing offices takes roughly 4-6 weeks. Rest assured, this should not have any impact on the availability or quality of our customer’s services in the interim. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at ###-###-####. Thank You. [redacted] Executive Resolutions Cox Communications
Revdex.com:
I...
have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Awaiting resolution with Cox agent. Do not feel comfortable closing it yet as we havent reached a decision. Regards,
[redacted]
We would like to thank the customer for taking the time to file their concerns regarding their recent technician visit and their account billing. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customers any...
frustrations.Regarding the customer’s concerns with their account, we did attempt to reach them at the telephone number they provided to us (###-###-####) to address these issues but we were unsuccessful. We have left voicemail messages and submitted a letter to the customer with our contact information. Should the customer contact us we will be happy to address their concerns with their account billing. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. [redacted]Executive ResolutionsCox Communications
Revdex.com Case # [redacted] We regret to hear of any inconvenience that our customer has experienced with our company. We have contacted the customer directly on 10/18/16 to address their concerns. While there is currently a pending rebate scheduled to be delivered to the customer, we...
provided our direct contact information and advised we will follow up to ensure she receives the rebate without any further issues. In the meantime, we will thoroughly review this matter internally with our Rebate Department. Again, we apologize for any inconvenience our customer has experienced but we are confident we will be able to provide a successful resolution. As always, we appreciate the opportunity that the Revdex.com has given to us to assist our customer. [redacted] W. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the customer for taking the time to file their concerns regarding their former Cox account. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customers any frustrations. Regarding the customer’s...
concerns with their account billing, we did attempt to reach them at the telephone number they provided to us ([redacted] to address these issues but we were unsuccessful. We have left voicemail messages and submitted an e-mail to the customer with our contact information. Should the customer contact us we will be happy to address their concerns with their former account. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. George Executive Resolutions Cox Communications
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Kerri G[redacted]
We would like to thank the customer for taking the time to file their concerns regarding the offer found on our Web site. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customers any frustrations.Regarding the customer’s...
concerns with the promotion found on our Web site, we did attempt to reach them at the telephone number listed on the account (###-###-####) to address these issues but we were unsuccessful. Unfortunately, this telephone number appeared to be out of service and we could not leave a message. We did however send two e-mail messages with our contact information to the e-mail address provided in their complaint. Should the customer contact us we will be happy to address their concerns. Regarding the offer in question, we were able to research our customer’s concerns to help provide clarification. After completing our research we were able to determine that this offer is only available to Cox High Speed Internet subscribers who are not already subscribed to any level of Cox Cable services. While we understand this may be frustrating, we must advise that this account is not eligible for the promotion in question. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. [redacted]Executive ResolutionsCox Communications
Revdex.com #[redacted] We would like to thank the Revdex.com for the opportunity to address our customers concerns regarding their home security sales experience. It is never our intention to cause frustration for our subscribers. We contacted our customer directly in response to the concerns that he...
brought to the attention of your office. A thorough review of the account shows that our customer activated our home security service in November of 2015. At the time of the installation there were not any disputes on the equipment being installed. The customer was contacted in February by one of our Security Supervisors to address his camera and equipment concerns, and we understand that he was not happy with the outcome of this interaction. While it is always our goal to provide 100% satisfaction to all of our clients, we were not able to provide the subscriber with the information that he was looking for. We apologize that the client is not satisfied with the service and the answers that we have given to him. If the customer would like to speak to our Home Security Team, he may call us directly at [redacted] We hope this information has been helpful to your office. Thank you. Jaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the customer for taking the time to file their concerns regarding their account billing and contract. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause any frustrations.When speaking with authorized user...
[redacted], we advised him we were able to research the account to gain a better understanding of the issues at hand with his contact. During our conversation we explained that we would allow him to remove the cable services and contract on the account without penalty. Mr. [redacted] then opted to proceed with disconnecting the cable services which we processed for him. As a result of the inconvenience, we also provided the account with a promotional discount as well. We are confident that following our conversations with Mr. [redacted] that the issues brought forth in this complaint have been resolved. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at ###-###-####. Thank you. [redacted]Executive EscalationsCox Communications
We would like to thank the customer for taking the time to file their concerns regarding their account billing. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customers any frustrations. Regarding the customer’s concerns...
with their account billing, we did attempt to reach them at the telephone number they provided to us ([redacted]) to address these issues but we were unsuccessful. We have left voicemail messages and submitted a letter to the customer with our contact information. Should the customer contact us we will be happy to address their concerns with their account billing. Although we were unsuccessful in reaching our customer, we would like to assure them that as a courtesy we have waived the disputed charge for the recent repair visit mentioned in their original complaint. This adjustment will be reflected on their next monthly billing statement. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. George Executive Resolutions Cox Communications
We were sorry to hear of the confusion that our customer experienced while attempting to upgrade his account. Due to the concerns that the customer brought to your attention, we contacted him directly and are working towards a successful resolution. As always, we appreciate it when the Revdex.com...
gives us the opportunity to assist a customer. Thank you.Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
It is always our goal to provide our customer with exemplary customer service. We apologize that our customer felt the necessity to write to the Revdex.com regarding the issues with her Cox Home Life Security system. We sincerely regret the inconvenience that she has...
experienced with our company.Upon receipt of this complaint, we performed a complete review of our customer’s account. She signed a 3-year agreement that states she must give Cox adequate opportunity to repair the service before she is eligible to be released from the contract due to equipment. To date, our customer has not allowed a tech to be scheduled to the home. I reached out to our customer and left a message explaining this and that we had a work order set up waiting to know when to schedule a visit. I explained to make it easier for her she could call in to our technical support group to schedule that work order. Our customer did not call in to schedule the work order. Since she has not allowed us the opportunity to address the concerns the contract remains valid and Early Termination Fees would be valid upon disconnect.We want our customer to know that we are deeply committed to being her most trusted provider of communication services and apologize for the inconvenience that she experienced with regard to this issue. We will be happy to assist our customer when she allows to visit her home and address her concerns. Sincerely,[redacted] / Office of the General Manager / Cox Communications Executive Offices / Arizona
We would like to thank the customer for taking the time to file his concerns regarding the charges on his account. Please let me begin with an apology for any inconvenience he experienced. We certainly do not want to cause him any frustrations. Upon receipt of this complaint, I reached...
out to the customer on 7/25 and now 7/26 to speak with him to go over his concerns. Unfortunately we were unable to make contact so I emailed the customer. We look forward to reviewing the account and going over his concerns once he makes contact with us. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-1000. Thank You. Thomas Executive Resolutions Cox Communications Tell us why here...
We would like to thank the customer for taking the time to file their concerns regarding their account billing. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customers any frustrations. Regarding the customer’s concerns...
with their account, we did attempt to reach them at the telephone number listed on their account to address these issues but we were unsuccessful on all attempts. Should the customer contact us we will be happy to address their concerns with their account. Although we were unsuccessful in reaching our customer directly, we have researched both their current and former account in full to gain a better understanding of their concerns. Review of our customer’s account show that they were provided an Ubee brand modem/router combination device from Cox inventory when their services were initially installed on 9/12/14. Review of the account billing statements have found this is not a piece of equipment that was ever purchased by our customer, which resulted in the monthly rental fee of $6.99 plus tax that has been billed to the customer’s account. This monthly rental fee is also outlined on each billing statement sent to our customer for their account. While we understand our customer’s concerns, we must be transparent in stating that the modem in question is owned by Cox Communications and the rental charges that have been billed for the rental use of this equipment are valid. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. George Executive Resolutions Cox Communications
We would like to thank the customer for taking the time to file their concerns regarding their experience. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address their concerns and are working towards a providing a resolution. It is...
always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Lawrence E.Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region