Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Please see the Desired Outcome/Settlement section of my Revdex.com complaint. In summary, I am demanding that Cox credit my account for a late fee of $8.00 they erroneously charged to my account on 03/11/2015, and the additional late fees (which now total $32.00) Cox has charge to my account as I have not paid the original late fee and have been disputing it.If Cox's promised written response is to indicate that they will correct this error and credit my account for $40, I still have not received this letter.
Regards,
[redacted]
We are sorry to hear that one of our customers is experiencing difficulty with her Internet service. Our records indicate that we previously addressed the customer’s speed issues in October, as the client called our Corporate Office regarding her data speed. Due to her call to our office,...
we asked our Field Management Team to contact the customer and meet with her to address the service concerns. On November 4 of this year, our technician Mauricio met with the customer and was able to confirm that our service was operating as it should, and determined the problem was due to the customer’s router. While the customer was not happy that Mauricio proved that the router was the problem, we can confirm that when the line was connected directly to the computer, the speed test verified that that service was not substandard. After reconnecting the router, the speed once again dropped to an unacceptable level. While our Field Leadership determined that the service call fee was a valid charge, we have removed it from the customer’s bill, as a courtesy. As our technician advised, we highly advise that the customer purchase a 1 Gigabit router to accommodate the speed that she is receiving from our company. We have no support to apply service credits to her account. We hope this information has been helpful to the Revdex.com. Thank you for the opportunity to address the concerns that the customer brought to your attention. [redacted]/Office of the General Manager/Cox Communications
February 25, 2015 [redacted] complaint ID # [redacted] We were sorry to hear of the delayed refund check to our customer. Due to the billing situation that the customer brought to the attention of your office, we contacted him directly to discuss his concerns. After speaking...
with the customer, we advised him that we will contact our Accounting Department to advise that he has not yet received his refund check. Due to the change in billing address, we may find it necessary to put a stop on the refund check that was processed on the 12 of this month, and send another check to his correct address. We will continue to work with the customer to ensure he receives his refund. We appreciate the opportunity that the [redacted] has given us to assist our customer! [redacted]/Cox Communications Executive Offices/[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com Case# [redacted] It is our goal to provide our customers with exemplary customer service. We sincerely regret the inconvenience that our customer has experienced with our company regarding the promotional offer. On August 11, 2016, a member of our Customer Experience...
Department made contact with our customer and confirmed their issues were resolved at the Cox Retail Location earlier that day. We want to assure our customer that we respect their feedback and that the appropriate coaching will be provided for the representatives involved. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Thank you for your time and consideration. Jesse W. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
August 17, 2015 Revdex.com complaint # [redacted] We were sorry to hear that the customer was unhappy with our response to her original complaint. We contacted the customer again and advised her that we need support for credits to her account, and gave her the option of faxing or emailing us the documentation which verifies the missing payments from her account. Once we receive the paperwork that verifies a payment was taken from her account, but not applied to her billing, we will be able to apply credits. As always, we appreciate the opportunity to assist a valuable customer, thank you. [redacted]/Cox Communications Executive Offices/ Arizona
December 13, 2016—Revdex.com complaint# 11869247—[redacted] We were sorry to hear of the difficulty that the customer experienced with his GIG order. It is never our intention to misinform our customers, and we sincerely regret the difficulty that the client encountered. Due to the concerns...
that he brought to the attention of your office, we attempted contact with the customer directly. While we did not speak with him, we did leave our direct contact information. Today we verified on our second message to the subscriber that our GIG Field Leadership Team has reviewed the complaint, and is working directly with our office to honor the rate/price quoted, and to schedule the install for a convenient time for the customer. While our office is not available to speak to the customer after business hours or weekends, we will continue to keep in touch with him to ensure the installation and pricing is honored on his account. We appreciate the Revdex.com bringing this concern to our attention. Thank you. Catherine/Cox Communications Executive Offices/ Arizona
We would like to thank the customer for taking the time to file their concerns regarding their Cox account. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customers any frustrations. Regarding the customer’s concerns...
with their account, we do see that they have since contacted our Customer Care Center on 8/30/16 to have their requested removal of HBO processed. We would like to assure our customer that at no point would our company intentionally place services on our customer’s accounts without their permission. Please know, we will ensure the feedback regarding this experience will be addressed with the appropriate Cox Leadership to ensure the issue is addressed. Additionally, due to the frustration our customer has experienced in addition to their extended tenure with our company we will apply a $20.00 adjustment to their account as a one time courtesy. We are confident the issue at hand has now been resolved. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. George Executive Resolutions Cox Communications
Revdex.com Case #11249402We are sorry to hear our business customer was negatively impacted with his email service. Due to this being a business account, we have notified our Cox Business team to reach out to the customer directly to schedule a visit to address the concerns listed in the...
complaint. Thank you for your time and consideration.JaimiExecutive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
We would like to thank the customer for taking the time to file his concerns regarding her payment reimbursement. Please let me begin with an apology for any inconvenience she experienced. We certainly do not want to cause her any frustrations. Upon receipt of this complaint we reviewed...
the account notes, and previous refund requests. Review of the account found that from there was a refund request completed on May 23rd, 2016, however it had been denied because there were pending charges on account for service from May 20th to July 7th. We did contact our receivables management team and were able to approve the customer’s refund of both 99.00 and 43.00. We have spoken with our customer directly as of 06/13/16 to advise her of this information and confirmed that the refund had been returned to her visa card on 06/17. We are confident that the customers issue has been resolved. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at ###-###-####. Thank You. Melissa L[redacted] Customer Resolution Specialist Southwest Region
Revdex.com Rebuttal #[redacted] We would like to thank the customer for bringing their additional concerns to the attention of your office. We performed a thorough review of our customer’s account and we were able to confirm that there was no access or authentication on her account to confirm that she contacted us for disconnection of services. Because we are required to authenticate disconnection of services with verification of the PIN on the account, any change of service or disconnection request would be automatically documented in our system. While we understand our customer’s position, we do not have support to issue a credit for the balance on her account in the amount of $70.22. As stated in our original response, there is not any documentation that our customer contacted us to disconnect her services before obtaining service with another provider. We would like to thank the Revdex.com for their time and consideration in closing this complaint. Jaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
August 6, 2016 Revdex.com# [redacted] We would like to thank the customer for taking the time to file her concerns regarding the remaining internet issues. Please let me begin with an apology for any inconvenience she experienced. We certainly do not want to cause her any frustrations. Upon receipt of this complaint we were able to make contact with our customer and arranged to have a tech visit her home to correct the issues once and for all. Our tech visited the home on 08/03/16 and we were able to confirm with our customer that the issues are now fully resolved. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at ###-###-####. Thank You. Melissa Executive Resolutions Cox Communications
Revdex.com Case # [redacted] We regret to hear of any inconvenience that our customer has experienced with our company. It is certainly not our intention to cause any frustration.We have contacted the customer directly to address their concerns. We advised the customer that their feedback will be addressed...
with the appropriate leadership within our organization regarding their experience. While the customer has advised us they had contacted a third-party to resolve the issue, we have provided compensation in the form of an adjustment towards their account. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.Thank you for your time and consideration. Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
Revdex.com Case # [redacted] We regret to hear of any frustration this matter has caused. However, the Cox Fraud Investigation Department has advised us there is no record of this documentation being received from this individual. As previously mentioned, this documentation is required for our Fraud Investigation Department to further proceed. Should the individual have any additional questions or concerns regarding this matter, they can contact our Fraud Investigation Department at ###-###-####. Thank you for your time and consideration. Jesse W. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted], who responded the the Revdex.com complaint by calling me has admitted iCox did Make mistakes and agreed that everything I did complain about, is accurate and that I was misquoted from 2 different departments. He also acknowledged that Cox made a mistake when I called in a month later and they still told me I was under the plan I was promised. ($94.00 out the door) If cox feels they made a mistake, they should do what a reputable company will do and honor what was quoted. I left the service I was with and out of contract with my other service provider, and had many loyalty discounts and a grandfathered discount associated with my old account. If I go back to my old service, I will have to start from scratch and pay for equipment and I will no longer have loyalty and grandfathered discounts, costing me much more than where was. I appreciate the $61.00 credit and the offer to waive the cancellation fee after having me agree to a contact under false presences. But the credit was not accepted by me as a bribe to buy me off, I took it as compensation for the grief they put me though so far. The Manager, [redacted], who responded the the Revdex.com complaint by calling me, , just held his ground, admitted Cox was wrong, but still refused to honer the contract they made with me. He tried to come from a position of power , trying to control the call to try to intimidate me. If cox wants to waive the termination fee for me because they want out of a contract they committed, I will accept that if they waive all cancellation fees on all clients who cancel service with cox, (And refund anyone who has ever had a cancellation fee) because these clients made a mistake when they signed up and made a commitment, cox does not believe in keeping commitments they agreed to just because they felt like it was a bad deal for them after the fact. and just like cox did to me, so anyone who feels they made a mistake with cox and they freely admit it they should get out of their obligations since an agreement means nothing to cox. This is a policy cox uses with me where you can get out of a written commitment if you change your mind and make a mistake, , and I'm sure that this is a form of discrimination if cox does not offer that same option to all of it's customers .. Once again, I am available to share all of my signed documentation from cox and and recordings of all conversations (The rep was aware the call was recorded) there is no exaggeration on my part, it is not my goal to "stick it to the man", these are just facts of my dealings with Cox Communications.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Consistent server issues on their end, this is what I have been told all the times I called them, they are having issues with their servers and then they are rebuilding their servers. Please have Cox pull all the calls I made to them and listen to what the rep told me. They are being dishonest, they are not telling you the truth. See attached screen shot of the issues. I already called them over and over again and they keep telling me the same thing, it's the servers. The supervisor that called me today told me there is nothing wrong. She suggested to pull the calls and I agree.
[redacted]
Acct Nbr [redacted]
** [redacted]
[redacted]
[redacted]
[redacted] Revdex.com Complaint#[redacted] Good Morning Mr. [redacted]s, This letter is in response to the above-referenced complaint that you filed September 30, 16, regarding the Early...
Termination Fees in the amount of $4180.59. We have reviewed all documents and contracts that have been submitted and we have issued the credit for the Early Termination Fees. There was no supporting documents that indicated that this current balance had belonged to you, just the fact that it was created under your business name. On 9/30/16 when you did call in, you were recently added to the account only to gain access since it was your business name. Knowing that you were just added for the 1st time, supports your main concern that your signature may have been forged. Unfortunately Cox has no bearing to file those types of charges, so that would have to be something you would need to pursue if necessary, outside of Cox. In conclusion, Cox Acct[redacted]1 has been cleared of the $4180.59 in dispute. If there is anything else we need to address that may be case related, please feel free to reply to the email. Other than that, thank you so much for still being a continued loyal customer with Cox Communications. . We thank you for your continued patronage and look forward to providing you with exceptional customer experiences for the future.
This is just another example of poor communication and service from Cox or an out right lie. As a result of my first complaint back in May, Cox agreed to pick up their equipment. A technician came to the house and picked up the modem but for some reason did not pick up the rest of the equipment. Cox was notified and the rest of the equipment sat in the house until Cox picked it up a few days ago. My required out come remains unchanged.
I am being charged for service I did not have etfs for cancelling because I never had service a company contracted to provide service shouldn't be charging a customer for no service that would void their contract because they could not provide stable service
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Please see the Desired Outcome/Settlement section of my Revdex.com complaint. In summary, I am demanding that Cox credit my account for a late fee of $8.00 they erroneously charged to my account on 03/11/2015, and the additional late fees (which now total $32.00) Cox has charge to my account as I have not paid the original late fee and have been disputing it.If Cox's promised written response is to indicate that they will correct this error and credit my account for $40, I still have not received this letter.
Regards,
[redacted]
We are sorry to hear that one of our customers is experiencing difficulty with her Internet service. Our records indicate that we previously addressed the customer’s speed issues in October, as the client called our Corporate Office regarding her data speed. Due to her call to our office,...
we asked our Field Management Team to contact the customer and meet with her to address the service concerns. On November 4 of this year, our technician Mauricio met with the customer and was able to confirm that our service was operating as it should, and determined the problem was due to the customer’s router. While the customer was not happy that Mauricio proved that the router was the problem, we can confirm that when the line was connected directly to the computer, the speed test verified that that service was not substandard. After reconnecting the router, the speed once again dropped to an unacceptable level. While our Field Leadership determined that the service call fee was a valid charge, we have removed it from the customer’s bill, as a courtesy. As our technician advised, we highly advise that the customer purchase a 1 Gigabit router to accommodate the speed that she is receiving from our company. We have no support to apply service credits to her account. We hope this information has been helpful to the Revdex.com. Thank you for the opportunity to address the concerns that the customer brought to your attention. [redacted]/Office of the General Manager/Cox Communications
February 25, 2015 [redacted] complaint ID # [redacted] We were sorry to hear of the delayed refund check to our customer. Due to the billing situation that the customer brought to the attention of your office, we contacted him directly to discuss his concerns. After speaking...
with the customer, we advised him that we will contact our Accounting Department to advise that he has not yet received his refund check. Due to the change in billing address, we may find it necessary to put a stop on the refund check that was processed on the 12 of this month, and send another check to his correct address. We will continue to work with the customer to ensure he receives his refund. We appreciate the opportunity that the [redacted] has given us to assist our customer! [redacted]/Cox Communications Executive Offices/[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com Case# [redacted] It is our goal to provide our customers with exemplary customer service. We sincerely regret the inconvenience that our customer has experienced with our company regarding the promotional offer. On August 11, 2016, a member of our Customer Experience...
Department made contact with our customer and confirmed their issues were resolved at the Cox Retail Location earlier that day. We want to assure our customer that we respect their feedback and that the appropriate coaching will be provided for the representatives involved. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Thank you for your time and consideration. Jesse W. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
August 17, 2015 Revdex.com complaint # [redacted] We were sorry to hear that the customer was unhappy with our response to her original complaint. We contacted the customer again and advised her that we need support for credits to her account, and gave her the option of faxing or emailing us the documentation which verifies the missing payments from her account. Once we receive the paperwork that verifies a payment was taken from her account, but not applied to her billing, we will be able to apply credits. As always, we appreciate the opportunity to assist a valuable customer, thank you. [redacted]/Cox Communications Executive Offices/ Arizona
December 13, 2016—Revdex.com complaint# 11869247—[redacted] We were sorry to hear of the difficulty that the customer experienced with his GIG order. It is never our intention to misinform our customers, and we sincerely regret the difficulty that the client encountered. Due to the concerns...
that he brought to the attention of your office, we attempted contact with the customer directly. While we did not speak with him, we did leave our direct contact information. Today we verified on our second message to the subscriber that our GIG Field Leadership Team has reviewed the complaint, and is working directly with our office to honor the rate/price quoted, and to schedule the install for a convenient time for the customer. While our office is not available to speak to the customer after business hours or weekends, we will continue to keep in touch with him to ensure the installation and pricing is honored on his account. We appreciate the Revdex.com bringing this concern to our attention. Thank you. Catherine/Cox Communications Executive Offices/ Arizona
We would like to thank the customer for taking the time to file their concerns regarding their Cox account. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customers any frustrations. Regarding the customer’s concerns...
with their account, we do see that they have since contacted our Customer Care Center on 8/30/16 to have their requested removal of HBO processed. We would like to assure our customer that at no point would our company intentionally place services on our customer’s accounts without their permission. Please know, we will ensure the feedback regarding this experience will be addressed with the appropriate Cox Leadership to ensure the issue is addressed. Additionally, due to the frustration our customer has experienced in addition to their extended tenure with our company we will apply a $20.00 adjustment to their account as a one time courtesy. We are confident the issue at hand has now been resolved. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. George Executive Resolutions Cox Communications
Revdex.com Case #11249402We are sorry to hear our business customer was negatively impacted with his email service. Due to this being a business account, we have notified our Cox Business team to reach out to the customer directly to schedule a visit to address the concerns listed in the...
complaint. Thank you for your time and consideration.JaimiExecutive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
We would like to thank the customer for taking the time to file his concerns regarding her payment reimbursement. Please let me begin with an apology for any inconvenience she experienced. We certainly do not want to cause her any frustrations. Upon receipt of this complaint we reviewed...
the account notes, and previous refund requests. Review of the account found that from there was a refund request completed on May 23rd, 2016, however it had been denied because there were pending charges on account for service from May 20th to July 7th. We did contact our receivables management team and were able to approve the customer’s refund of both 99.00 and 43.00. We have spoken with our customer directly as of 06/13/16 to advise her of this information and confirmed that the refund had been returned to her visa card on 06/17. We are confident that the customers issue has been resolved. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at ###-###-####. Thank You. Melissa L[redacted] Customer Resolution Specialist Southwest Region
Revdex.com Rebuttal #[redacted] We would like to thank the customer for bringing their additional concerns to the attention of your office. We performed a thorough review of our customer’s account and we were able to confirm that there was no access or authentication on her account to confirm that she contacted us for disconnection of services. Because we are required to authenticate disconnection of services with verification of the PIN on the account, any change of service or disconnection request would be automatically documented in our system. While we understand our customer’s position, we do not have support to issue a credit for the balance on her account in the amount of $70.22. As stated in our original response, there is not any documentation that our customer contacted us to disconnect her services before obtaining service with another provider. We would like to thank the Revdex.com for their time and consideration in closing this complaint. Jaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
August 6, 2016 Revdex.com# [redacted] We would like to thank the customer for taking the time to file her concerns regarding the remaining internet issues. Please let me begin with an apology for any inconvenience she experienced. We certainly do not want to cause her any frustrations. Upon receipt of this complaint we were able to make contact with our customer and arranged to have a tech visit her home to correct the issues once and for all. Our tech visited the home on 08/03/16 and we were able to confirm with our customer that the issues are now fully resolved. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at ###-###-####. Thank You. Melissa Executive Resolutions Cox Communications
Revdex.com Case # [redacted] We regret to hear of any inconvenience that our customer has experienced with our company. It is certainly not our intention to cause any frustration.We have contacted the customer directly to address their concerns. We advised the customer that their feedback will be addressed...
with the appropriate leadership within our organization regarding their experience. While the customer has advised us they had contacted a third-party to resolve the issue, we have provided compensation in the form of an adjustment towards their account. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.Thank you for your time and consideration. Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
Revdex.com Case # [redacted] We regret to hear of any frustration this matter has caused. However, the Cox Fraud Investigation Department has advised us there is no record of this documentation being received from this individual. As previously mentioned, this documentation is required for our Fraud Investigation Department to further proceed. Should the individual have any additional questions or concerns regarding this matter, they can contact our Fraud Investigation Department at ###-###-####. Thank you for your time and consideration. Jesse W. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted], who responded the the Revdex.com complaint by calling me has admitted iCox did Make mistakes and agreed that everything I did complain about, is accurate and that I was misquoted from 2 different departments. He also acknowledged that Cox made a mistake when I called in a month later and they still told me I was under the plan I was promised. ($94.00 out the door) If cox feels they made a mistake, they should do what a reputable company will do and honor what was quoted. I left the service I was with and out of contract with my other service provider, and had many loyalty discounts and a grandfathered discount associated with my old account. If I go back to my old service, I will have to start from scratch and pay for equipment and I will no longer have loyalty and grandfathered discounts, costing me much more than where was. I appreciate the $61.00 credit and the offer to waive the cancellation fee after having me agree to a contact under false presences. But the credit was not accepted by me as a bribe to buy me off, I took it as compensation for the grief they put me though so far. The Manager, [redacted], who responded the the Revdex.com complaint by calling me, , just held his ground, admitted Cox was wrong, but still refused to honer the contract they made with me. He tried to come from a position of power , trying to control the call to try to intimidate me. If cox wants to waive the termination fee for me because they want out of a contract they committed, I will accept that if they waive all cancellation fees on all clients who cancel service with cox, (And refund anyone who has ever had a cancellation fee) because these clients made a mistake when they signed up and made a commitment, cox does not believe in keeping commitments they agreed to just because they felt like it was a bad deal for them after the fact. and just like cox did to me, so anyone who feels they made a mistake with cox and they freely admit it they should get out of their obligations since an agreement means nothing to cox. This is a policy cox uses with me where you can get out of a written commitment if you change your mind and make a mistake, , and I'm sure that this is a form of discrimination if cox does not offer that same option to all of it's customers .. Once again, I am available to share all of my signed documentation from cox and and recordings of all conversations (The rep was aware the call was recorded) there is no exaggeration on my part, it is not my goal to "stick it to the man", these are just facts of my dealings with Cox Communications.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Consistent server issues on their end, this is what I have been told all the times I called them, they are having issues with their servers and then they are rebuilding their servers. Please have Cox pull all the calls I made to them and listen to what the rep told me. They are being dishonest, they are not telling you the truth. See attached screen shot of the issues. I already called them over and over again and they keep telling me the same thing, it's the servers. The supervisor that called me today told me there is nothing wrong. She suggested to pull the calls and I agree.
[redacted]
Acct Nbr [redacted]
** [redacted]
[redacted]
[redacted]
[redacted] Revdex.com Complaint#[redacted] Good Morning Mr. [redacted]s, This letter is in response to the above-referenced complaint that you filed September 30, 16, regarding the Early...
Termination Fees in the amount of $4180.59. We have reviewed all documents and contracts that have been submitted and we have issued the credit for the Early Termination Fees. There was no supporting documents that indicated that this current balance had belonged to you, just the fact that it was created under your business name. On 9/30/16 when you did call in, you were recently added to the account only to gain access since it was your business name. Knowing that you were just added for the 1st time, supports your main concern that your signature may have been forged. Unfortunately Cox has no bearing to file those types of charges, so that would have to be something you would need to pursue if necessary, outside of Cox. In conclusion, Cox Acct[redacted]1 has been cleared of the $4180.59 in dispute. If there is anything else we need to address that may be case related, please feel free to reply to the email. Other than that, thank you so much for still being a continued loyal customer with Cox Communications. . We thank you for your continued patronage and look forward to providing you with exceptional customer experiences for the future.
This is just another example of poor communication and service from Cox or an out right lie. As a result of my first complaint back in May, Cox agreed to pick up their equipment. A technician came to the house and picked up the modem but for some reason did not pick up the rest of the equipment. Cox was notified and the rest of the equipment sat in the house until Cox picked it up a few days ago. My required out come remains unchanged.
I am being charged for service I did not have etfs for cancelling because I never had service a company contracted to provide service shouldn't be charging a customer for no service that would void their contract because they could not provide stable service