We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have reached out to our customer to...
address her concerns, however, our attempts to reach her have been unsuccessful. Once we are able to speak with the her and verify the account, we can address her concerns and provide a successful resolution. We have mailed the check for the credit balance on 3.10.17 and please expect 7-10 business days for delivery. There was no inquiry sent to the credit bureaus during the collection status. The credit agency will send a letter to the customers address to confirm. The account currently shows a zero balance. We want to thank our customer for her patience during this process and wish her success in the future. Thank you for your time and consideration. Lawrence E. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We were sorry to hear of the confusion that the customer has experienced with her billing. Due to the situation, we have made direct contact with the subscriber and we are working directly with her to...
resolve the situation at hand. We will continue to work with her and resolve this billing problem.
We always appreciate the opportunity to assist a customer, so we thank you for forwarding the information to us.
After several attempts we were able to successfully make contact with the customer to address her concerns.At this time we currently have a service appointment scheduled to come out at the customer's earliest convenience. We have also arranged a date and time with the customer for a follow up call to ensure we have successfully resolved her issues and concerns.As always, we appreciate the opportunity that the Revdex.com has given to us to assist our customer.Sincerely,
[redacted]Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
Revdex.com Case # [redacted] It is our goal to provide our customers with exemplary customer service. We sincerely regret the inconvenience that our customer has experienced with our company. We have attempted to contact our customer directly at the e-mail address and telephone number...
provided on 6/29/16 and 7/6/16. Once we are able to verify the account, we can address their concerns and provide a successful resolution. Thank you for your time and consideration. J[redacted] W. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the customer for taking the time to file her concerns regarding the recent service issues. Please let me begin with an apology for any inconvenience she experienced. We certainly do not want to cause her any frustrations. Due to the concerns that were brought to our...
attention, we made multiple attempts to reach her at the number provided. We were unsuccessful in our attempts. We were able to leave a voicemail with our contact information on each call though. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-1000. Melissa/Cox Communications Executive Offices/Arizona
We would like to thank the customer for taking the time to file their concerns regarding their experience. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address their concerns and are working towards a providing a resolution. It is...
always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Lawrence E.Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We would like to thank the customer for taking the time to voice her additional concerns regarding her Cox account. As a customer service oriented company we always welcome the opportunity to come to a resolution with our customers. In reference to our customer’s concerns of requesting a downgrade or disconnection of service being refused by our Customer Care Center, we would like to stress that we take these type of concerns very seriously. Regretfully, we must be transparent that we found no indication in the account notes that our customer made a formal request to downgrade or disconnect service. While we understand our customer may have voiced dissatisfaction with their monthly rate in previous interactions with our company, this does not constitute a formal request to remove or downgrade services and thus no changes to the account were made. Should our customer wish to make changes to their account or level of service we encourage her to contact our Customer Care Center at her earliest convenience to discuss her options. Additionally, we understand our customer may feel that they are owed additional credits regarding services at a previous address. However, we do see that our customer spoke at length to our Customer Care Center on 3/2/16 regarding this subject and was advised numerous times that her account had been adequately compensated for previous issues experienced at her prior address. While we realize this may be frustrating, we must reiterate that our customer has been adequately compensated for any previous issues that occurred at her previous address and would not be due any additional account adjustments. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted]. Thank You. George Executive Resolutions Cox Communications
We would like to thank the customer for taking the time to file his concerns regarding his monthly rate for services. Please let me begin with an apology for any inconvenience he experienced. We certainly do not want to cause him any frustrations.Upon receipt of this complaint we reviewed the...
account notes, and discount history to gain a better understanding of our customer’s concerns. Review of the account found that from September of 2013 to October of 2014 our customer was provided our Bronze Bundle promotional pricing which included a monthly discount of $56.98. Additionally, our customer was provided a discount of $25.00 off per month from April of 2015 to May of 2016, which unfortunately did result in a higher rate once the discount expired. As a customer oriented business we certainly understand that the end of a promotional discount can be a frustrating experience for any customer. However, when considering the previous discounts our customer has received, in addition to the current monthly discounts of $16.26 still remaining on the account, we do feel that we have been very receptive and flexible regarding our customer’s concerns with price throughout their tenure with us. While we recognize that the rate our customer previously had or rates seen in our advertisements for new installations may be very favorable, we must be transparent in stating that we cannot extend a promotional rate once it has expired nor is it a standard practice to refresh discounts each time they expire. Should our customer have concerns with their pricing we absolutely welcome them to discuss many of our lower priced packages with our Customer Care Center. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted] Thank You.[redacted]Executive ResolutionsCox Communications
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We would like to thank the customer for taking the time to file her concerns regarding ongoing service issues on her account. Please let me begin with an apology for any inconvenience she experienced. We certainly did not want to cause her any frustrations. Upon receipt of this...
complaint, we reached out and made contact with the customer. At her request, the Cox services were disconnected in her home. The charges in question were addressed and the customer has no further concerns. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customer’s perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-1000. Thank You. Thomas Executive Resolutions Cox Communications
Hello,I have never received a phone call or a voicemail from Cox. The phone number on both accounts should be ###-###-####. I was hoping that Cox would offer some sort of compensation. I recently received a bill and there were no adjustments as the bill is what it was last month even though again I was told it would be about $10.00 less. As far as receiving a letter, by calling Cox I am on hold with a rep. longer than anyone should have to hold. Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Once we speak regarding the outcome, I will update my response to let you know if I'm satisfied or not with the end result.
Regards,
[redacted]
We would like to thank the customer for taking the time to file their concerns regarding their Cox HomeLife service. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customers any frustrations. Upon receipt of this...
complaint, our Executive Escalations Department has reviewed the account to gain a better understanding of our customer’s concerns. Review of our customer’s account has found that they have spoken directly with a supervisor from our Customer Advocacy Department on 8/2/17 to address these concerns at length. During this call, our customer was advised that since they had already opted to terminate their Cox HomeLife services on 7/3/17, that we were unable to troubleshoot or address the technical issues they mentioned they were having. Also, although our customer mentioned ongoing service issues, review of the account indicates we had not visited the home for an issue with the Cox HomeLife service since February of 2017. Additionally, our customer has been advised that the Early Termination Fee was disclosed prior to their decision to disconnect the service and that they opted to proceed with this termination anyways. Regretfully, since our customer was advised of the applicable fees and still requested to terminate the services with these fees in mind, we must reiterate that the Early Termination Fee they were billed of $466.48 is valid and cannot be waived. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. George Executive Resolutions Cox Communications
Revdex.com #[redacted] We would like to thank the Revdex.com for the opportunity to address our customers concerns regarding their billing. It is certainly not our intention to cause any frustration. Due to the concerns brought to the attention of your office we thoroughly reviewed our customers account. We...
can confirm that our customer called to cancel his cable and telephone service on March 19, 2016. Additionally, he returned the receiver on March 28, 2016 and the telephone modem on April 19, 2016. As a courtesy to our long standing customer we issued a credit in the amount of $102.41. This credit will appear on their May 2016 statement. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Jaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
First, we’d like to thank our customer for reaching out and filing her concerns and compliments regarding her recent experience with our Cox Tech Solutions team. As a customer service oriented company, we appreciate receiving feedback in all forms. Upon receiving this complaint, we reached out to...
speak with her regarding the lingering concerns she had regarding her computer troubles and collected feedback on her experience. At this time, all of her concerns regarding her computer have been addressed through education and work done by our Cox Tech Solutions team. It is always our goal to provide exemplary customer service. We know that our success largely depends on our customer’s perception of our employees, as well as our company. Once again, we’d like to thank her for reaching out and providing her feedback. If she should have any additional questions or concerns, she can contact our Customer Care Center at [redacted] or Cox Tech Solutions at [redacted]. Thank you, Thomas T. Office of the General Manager Cox Communications Tell us why here...
We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address their concerns and have provided a successful resolution. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Atari H Executive Resolutions Office of the General Manager Cox Communications, Southwest Region Tell us why here...
The referenced complaint number case has not been resolved. COX after repeated attempts by myself to review the matter has not returned requests for additional information and to review all COX recorded phone calls. COX was to review the last phone call that I had made in which they provided me the same quote as all of the the previous. COX has not done this and again all of these quotes were for phone and internet services at approximately $70 per month. Actual billing is for $100 per month for only 1 year with a $100 voucher. I have also attempted to get a copy of the audio recordings of the phone calls so I can review them and confirm what was said as well. Please assist, thank you;
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We would like to thank the customer for taking the time to file their concerns regarding their account. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customers any frustrations. Regarding the customer’s concerns with...
their account, we did attempt to reach them at the telephone number listed on their account to address these issues but we were unsuccessful on all attempts. We have also submitted a letter to our customer's home with our contact information. Should the customer contact us we will be happy to address their concerns with their account. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. George Executive Resolutions Cox Communications
We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have reached out to our customer to...
address her concerns, however, our attempts to reach her have been unsuccessful. Once we are able to speak with the her and verify the account, we can address her concerns and provide a successful resolution. We have mailed the check for the credit balance on 3.10.17 and please expect 7-10 business days for delivery. There was no inquiry sent to the credit bureaus during the collection status. The credit agency will send a letter to the customers address to confirm. The account currently shows a zero balance. We want to thank our customer for her patience during this process and wish her success in the future. Thank you for your time and consideration. Lawrence E. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
December 26, 2014
[redacted] complaint # [redacted]-- [redacted]
We were sorry to hear of the confusion that the customer has experienced with her billing. Due to the situation, we have made direct contact with the subscriber and we are working directly with her to...
resolve the situation at hand. We will continue to work with her and resolve this billing problem.
We always appreciate the opportunity to assist a customer, so we thank you for forwarding the information to us.
[redacted]/Cox Communication’s Executive Offices/ Arizona
After several attempts we were able to successfully make contact with the customer to address her concerns.At this time we currently have a service appointment scheduled to come out at the customer's earliest convenience. We have also arranged a date and time with the customer for a follow up call to ensure we have successfully resolved her issues and concerns.As always, we appreciate the opportunity that the Revdex.com has given to us to assist our customer.Sincerely,
[redacted]Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
Revdex.com Case # [redacted] It is our goal to provide our customers with exemplary customer service. We sincerely regret the inconvenience that our customer has experienced with our company. We have attempted to contact our customer directly at the e-mail address and telephone number...
provided on 6/29/16 and 7/6/16. Once we are able to verify the account, we can address their concerns and provide a successful resolution. Thank you for your time and consideration. J[redacted] W. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the customer for taking the time to file her concerns regarding the recent service issues. Please let me begin with an apology for any inconvenience she experienced. We certainly do not want to cause her any frustrations. Due to the concerns that were brought to our...
attention, we made multiple attempts to reach her at the number provided. We were unsuccessful in our attempts. We were able to leave a voicemail with our contact information on each call though. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-1000. Melissa/Cox Communications Executive Offices/Arizona
We would like to thank the customer for taking the time to file their concerns regarding their experience. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address their concerns and are working towards a providing a resolution. It is...
always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Lawrence E.Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We would like to thank the customer for taking the time to voice her additional concerns regarding her Cox account. As a customer service oriented company we always welcome the opportunity to come to a resolution with our customers. In reference to our customer’s concerns of requesting a downgrade or disconnection of service being refused by our Customer Care Center, we would like to stress that we take these type of concerns very seriously. Regretfully, we must be transparent that we found no indication in the account notes that our customer made a formal request to downgrade or disconnect service. While we understand our customer may have voiced dissatisfaction with their monthly rate in previous interactions with our company, this does not constitute a formal request to remove or downgrade services and thus no changes to the account were made. Should our customer wish to make changes to their account or level of service we encourage her to contact our Customer Care Center at her earliest convenience to discuss her options. Additionally, we understand our customer may feel that they are owed additional credits regarding services at a previous address. However, we do see that our customer spoke at length to our Customer Care Center on 3/2/16 regarding this subject and was advised numerous times that her account had been adequately compensated for previous issues experienced at her prior address. While we realize this may be frustrating, we must reiterate that our customer has been adequately compensated for any previous issues that occurred at her previous address and would not be due any additional account adjustments. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted]. Thank You. George Executive Resolutions Cox Communications
We would like to thank the customer for taking the time to file his concerns regarding his monthly rate for services. Please let me begin with an apology for any inconvenience he experienced. We certainly do not want to cause him any frustrations.Upon receipt of this complaint we reviewed the...
account notes, and discount history to gain a better understanding of our customer’s concerns. Review of the account found that from September of 2013 to October of 2014 our customer was provided our Bronze Bundle promotional pricing which included a monthly discount of $56.98. Additionally, our customer was provided a discount of $25.00 off per month from April of 2015 to May of 2016, which unfortunately did result in a higher rate once the discount expired. As a customer oriented business we certainly understand that the end of a promotional discount can be a frustrating experience for any customer. However, when considering the previous discounts our customer has received, in addition to the current monthly discounts of $16.26 still remaining on the account, we do feel that we have been very receptive and flexible regarding our customer’s concerns with price throughout their tenure with us. While we recognize that the rate our customer previously had or rates seen in our advertisements for new installations may be very favorable, we must be transparent in stating that we cannot extend a promotional rate once it has expired nor is it a standard practice to refresh discounts each time they expire. Should our customer have concerns with their pricing we absolutely welcome them to discuss many of our lower priced packages with our Customer Care Center. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted] Thank You.[redacted]Executive ResolutionsCox Communications
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We would like to thank the customer for taking the time to file her concerns regarding ongoing service issues on her account. Please let me begin with an apology for any inconvenience she experienced. We certainly did not want to cause her any frustrations. Upon receipt of this...
complaint, we reached out and made contact with the customer. At her request, the Cox services were disconnected in her home. The charges in question were addressed and the customer has no further concerns. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customer’s perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-1000. Thank You. Thomas Executive Resolutions Cox Communications
Hello,I have never received a phone call or a voicemail from Cox. The phone number on both accounts should be ###-###-####. I was hoping that Cox would offer some sort of compensation. I recently received a bill and there were no adjustments as the bill is what it was last month even though again I was told it would be about $10.00 less. As far as receiving a letter, by calling Cox I am on hold with a rep. longer than anyone should have to hold. Sincerely,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below. Once we speak regarding the outcome, I will update my response to let you know if I'm satisfied or not with the end result.
Regards,
[redacted]
We would like to thank the customer for taking the time to file their concerns regarding their Cox HomeLife service. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customers any frustrations. Upon receipt of this...
complaint, our Executive Escalations Department has reviewed the account to gain a better understanding of our customer’s concerns. Review of our customer’s account has found that they have spoken directly with a supervisor from our Customer Advocacy Department on 8/2/17 to address these concerns at length. During this call, our customer was advised that since they had already opted to terminate their Cox HomeLife services on 7/3/17, that we were unable to troubleshoot or address the technical issues they mentioned they were having. Also, although our customer mentioned ongoing service issues, review of the account indicates we had not visited the home for an issue with the Cox HomeLife service since February of 2017. Additionally, our customer has been advised that the Early Termination Fee was disclosed prior to their decision to disconnect the service and that they opted to proceed with this termination anyways. Regretfully, since our customer was advised of the applicable fees and still requested to terminate the services with these fees in mind, we must reiterate that the Early Termination Fee they were billed of $466.48 is valid and cannot be waived. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. George Executive Resolutions Cox Communications
Revdex.com #[redacted] We would like to thank the Revdex.com for the opportunity to address our customers concerns regarding their billing. It is certainly not our intention to cause any frustration. Due to the concerns brought to the attention of your office we thoroughly reviewed our customers account. We...
can confirm that our customer called to cancel his cable and telephone service on March 19, 2016. Additionally, he returned the receiver on March 28, 2016 and the telephone modem on April 19, 2016. As a courtesy to our long standing customer we issued a credit in the amount of $102.41. This credit will appear on their May 2016 statement. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Jaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
First, we’d like to thank our customer for reaching out and filing her concerns and compliments regarding her recent experience with our Cox Tech Solutions team. As a customer service oriented company, we appreciate receiving feedback in all forms. Upon receiving this complaint, we reached out to...
speak with her regarding the lingering concerns she had regarding her computer troubles and collected feedback on her experience. At this time, all of her concerns regarding her computer have been addressed through education and work done by our Cox Tech Solutions team. It is always our goal to provide exemplary customer service. We know that our success largely depends on our customer’s perception of our employees, as well as our company. Once again, we’d like to thank her for reaching out and providing her feedback. If she should have any additional questions or concerns, she can contact our Customer Care Center at [redacted] or Cox Tech Solutions at [redacted]. Thank you, Thomas T. Office of the General Manager Cox Communications Tell us why here...
We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address their concerns and have provided a successful resolution. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Atari H Executive Resolutions Office of the General Manager Cox Communications, Southwest Region Tell us why here...
The referenced complaint number case has not been resolved. COX after repeated attempts by myself to review the matter has not returned requests for additional information and to review all COX recorded phone calls. COX was to review the last phone call that I had made in which they provided me the same quote as all of the the previous. COX has not done this and again all of these quotes were for phone and internet services at approximately $70 per month. Actual billing is for $100 per month for only 1 year with a $100 voucher. I have also attempted to get a copy of the audio recordings of the phone calls so I can review them and confirm what was said as well. Please assist, thank you;
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We would like to thank the customer for taking the time to file their concerns regarding their account. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customers any frustrations. Regarding the customer’s concerns with...
their account, we did attempt to reach them at the telephone number listed on their account to address these issues but we were unsuccessful on all attempts. We have also submitted a letter to our customer's home with our contact information. Should the customer contact us we will be happy to address their concerns with their account. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. George Executive Resolutions Cox Communications