We would like to thank the customer for taking the time to file their concerns regarding their experience. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address their concerns and provide a successful resolution. Sincerely, Executive...
Resolutions Office of the General Manager Cox Communications, Southwest Region
June 22, 2015 Revdex.com complaint# [redacted] We were sorry to hear of the difficulty that the customer experienced on her billing. After a thorough review of the account, we confirmed that the customer did pay for the modem for in question on a previous account. ...
Because the equipment was purchased, the charge has been removed from her bill. While we were unable to reach the customer directly, we did leave a detailed message and our contact information in case she had further concerns on this matter. As always, we thank the Revdex.com for bringing the matter to our attention. [redacted]/Cox Communications Executive Offices/ [redacted]
[redacted] Case #[redacted] We would like to thank the customer for taking the time to file their concerns regarding their experience. It is certainly not our intention to cause any frustration.We have contacted the customer directly to address their concerns and provide a successful resolution.It is always...
our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.We appreciate the opportunity that the [redacted] has given to us to assist our customer. Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We were sorry to hear of the problems that the customer experienced with our company. It is never our intent to cause problems for any of our customers, so we sincerely appreciate the opportunity to assist the subscriber. Due to the concerns that the client brought to the attention...
of your office, we have contacted her directly to offer our assistance. Thank you for bringing these concerns to our attention. [redacted]/ Cox Communications Executive Offices/ Arizona
We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address...
their concerns and are working to provide a successful resolution. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Atari H. . Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
Revdex.com #[redacted]We would like to thank the Revdex.com for giving us the opportunity to address the service call scheduling concerns that our client brought to your attention. It is never our intention to cause frustration for any of our customers.We did make contact with our customer on February 24,...
2016 to discuss his concerns. We were able to verify that his service issues have been resolved, and our records confirm that we reached resolution in less than 48 hours. Our company has not refused or denied him service. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. [redacted]
[redacted] Cox Communications, Southwest Region
Revdex.com Case # [redacted]We sincerely regret any inconvenience that our customer has experienced with the Cox services.On May 27th, 2015, we were able to successlly make contact with our customer directly to address their concerns and provide a successful resolution.It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
Here is the email I have sent the customer as they are resolved: Acct Nbr [redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
*Revdex.com Complaint#[redacted] Good afternoon Ms. [redacted], I want to...
thank you for your feedback on the Revdex.com Complaint #[redacted] and I truly apologize for any frustrations we may have caused. At 8:20am PST, I had received the submitted request to investigate the removal of phone modem serial# [redacted] that was added to your account on 10/16/2009. You had disconnected phone services on 2/17/2012. Not until you completely stopped Cox Business services on 3/16/2017, is when you started to received Collection notices from Cox. This morning at 8:49am PST, I had reached out to you to advise that I will be handling your case and that I had sent out a request to have the equipment removed from your account. I am now emailing to advise you of my update. First, I did have our team check the credit bureaus and this Equipment issue will not affect your credit, so you are ok there. Secondly, at 12:58pm PST, I receivedconfirmation from our Equipment Disputes team that the missing phone modem has been removed as of today and there should be no further inquiries or calls to pay for outstanding equipment. I want to thank you again for allowing me to resolve your concerns. I will update the Revdex.com with our resolution. There will be no further action necessary on your part.Whether you are a customer or not, our team here really takes pride to making sure the Customer Experience is a better one on the next go-around. I hope I was able to provide that for you! It was my pleasure to serve you!
We would like to thank the customer for taking the time to file his concerns regarding the misquoted pricing for his services. Please let me begin with an apology for any inconvenience he experienced. We certainly did not want to cause him any frustrations. Upon receipt of this...
complaint, we attempted to reach out to the customer at the phone number provided without success. We’ve left our contact information on the voicemails and look forward to speaking with him should he reach back out. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customer’s perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-1000. Thank You. Thomas Executive Resolutions Cox Communications
We would like to thank the customer for taking the time to file their concerns regarding their Internet service. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customers any frustrations. Regarding the customer’s...
concerns with their Internet service, we did attempt to reach them at the telephone number they provided to us to address these issues but we were unsuccessful. We have left voicemail messages and submitted an e-mail to the customer with our contact information. Should the customer contact us we will be happy to address their concerns. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. [redacted] Executive Resolutions Cox Communications
We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address...
their concerns and have provided a successful resolution. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the Revdex.com has given to us to assist our customer. [redacted] Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
Cox hasn't done anything to resolve this issue. The representative that called me didn't do anything but say the same thing the original representatives said " that's it's a contract and they can't let me out of it with out me paying the termination fee." Even after I explained that I have a email from the original representative that set up the service and it doesn't state it's a contract. He then stated he must have told me verbally because all of their representatives are required to do that. I advised him that the representative did not and its not in the email that was sent to me. This issue is not resolved and I am going to start looking for other providers so I can cancel my services even if I have to pay the termination fee. I will never use cox services ever again and I will never refer anyone to cox.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Bryan F[redacted]
We would like to thank Mrs. B[redacted] for submitting her concerns regarding their recent experience with our Hiring and Acquisitions Department. Rest assured, we have notified our Human Resources Department of the concerns brought forth in this complaint. This issue will now be researched and...
addressed by our Human Resources Department directly. We appreciate Mrs. B[redacted]’s patience and understanding. Thank you. Executive Resolutions Cox Communications
We would like to thank the customer for tak[redacted] the time to file their concerns regard[redacted] their television services. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customers any frustrations. Regard[redacted] the customer’s...
concerns with their television services, we were able to speak with our customer directly on 10/4/16 to address her concerns. Dur[redacted] this conversation, we arranged to have a Cox technician return to her home on 10/5/16 to investigate the concerns. Although Mrs. K[redacted] is no longer a Cox subscriber as of June of this year, our service technician reconnected her in-home outlets to her roof antenna to restore her over the air television signal. We are confident the issue at hand has now been resolved. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. George Executive Resolutions Cox Communications
Revdex.com Case # [redacted]We would like to thank the customer for taking the time to file their concerns regarding their experience. It is certainly not our intention to cause any frustration.We have contacted the customer directly on 2/25/16 to address their concerns and provide a successful resolution....
It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Feedback will also be forwarded to the appropriate leadership within our organization regarding our customer's experience.We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Jesse W.Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
Revdex.com complaint [redacted]--# [redacted] We apologize that the customer was unhappy with our first response. We will continue to work directly with this customer in an effort to restore her faith in our company. We spoke to the customer in detail and her comments have been forwarded to the appropriate leadership for further investigation and review. Per our conversation with the customer, our goal is to find an Internet package that will fit into her budget and her needs. As always, we appreciate the opportunity that the Revdex.com has given us to assist a customer. [redacted]/Office of the General Manager/ Cox Communications Executive Offices/ Arizona
August 24, 2016—Revdex.com complaint rebuttal # [redacted]-- [redacted] We are sorry that the customer was not satisfied with the response that we sent to your office on August 17, 2016. The client’s additional concerns and documentation have been sent directly to our Damage Claims Team as well as the Management Group at Ver Tek. A second complaint has been filed and the customer’s concerns have been duly noted in our office. Because specific and PIN (personal identifiable information) cannot be posted in the Revdex.com’s publicly viewed website, our response to your office is limited. We do suggest that the customer contact our Damage Claims Department or Ver Tek directly to discuss regarding the concern at hand. Thank you for the opportunity to respond. [redacted]/Cox Communications Executive Offices/ Arizona
We appreciate the opportunity to reply regarding Cox High Speed Internet service, the monthly data usage allowance, and Cox’s introduction of data usage billing. Cox offers a variety of High Speed Internet plans to meet the needs of its customers. These plans offer speeds ranging from 5mbps...
download/1mbps upload to 300mbps download/30mbps upload, and each has a data usage allowance of 1 terabyte (1TB). Monthly data usage calculations are based on the amount of the customer’s downloads, uploads and other Internet activity within their individual monthly billing cycle. As Internet usage is currently doubling every 2 years due to evolving customer needs, we continue to strive to provide the optimal residential broadband experience for all our customers. Cox provides the tools, such as data usage meters on cox.com and on the Cox Connect mobile app, that allow customers to monitor, manage, and track their household’s data usage and amount of data remaining for the monthly billing period. Cox will also provide browser alerts when reaching 85% and 100% of your monthly plan, and a grace period of 2 billing cycles when billing begins in your market. For more information on these tools, data usage, plans and examples of the many things you can do with 1TB of data in a month, visit www.cox.com/datausage. While monthly usage allowances are not new for our Internet service plans, Cox, like many other providers, is making changes to bill for blocks of data used by customers in excess of 1TB in your market. However, we expect minimal to no impact for the vast majority of our customers. We trust that these tools will help you manage and understand residential broadband usage. We hope this information alleviates your expressed concerns. You are a valued Cox customer and if you have any additional questions, please feel free to contact Cox at (888) 269-0574. Thank you.
We would like to thank the customer for taking the time to file their concerns regarding their experience. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address their concerns and provide a successful resolution. Sincerely, Executive...
Resolutions Office of the General Manager Cox Communications, Southwest Region
June 22, 2015 Revdex.com complaint# [redacted] We were sorry to hear of the difficulty that the customer experienced on her billing. After a thorough review of the account, we confirmed that the customer did pay for the modem for in question on a previous account. ...
Because the equipment was purchased, the charge has been removed from her bill. While we were unable to reach the customer directly, we did leave a detailed message and our contact information in case she had further concerns on this matter. As always, we thank the Revdex.com for bringing the matter to our attention. [redacted]/Cox Communications Executive Offices/ [redacted]
[redacted] Case #[redacted] We would like to thank the customer for taking the time to file their concerns regarding their experience. It is certainly not our intention to cause any frustration.We have contacted the customer directly to address their concerns and provide a successful resolution.It is always...
our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.We appreciate the opportunity that the [redacted] has given to us to assist our customer. Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We were sorry to hear of the problems that the customer experienced with our company. It is never our intent to cause problems for any of our customers, so we sincerely appreciate the opportunity to assist the subscriber. Due to the concerns that the client brought to the attention...
of your office, we have contacted her directly to offer our assistance. Thank you for bringing these concerns to our attention. [redacted]/ Cox Communications Executive Offices/ Arizona
We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address...
their concerns and are working to provide a successful resolution. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Atari H. . Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
Revdex.com #[redacted]We would like to thank the Revdex.com for giving us the opportunity to address the service call scheduling concerns that our client brought to your attention. It is never our intention to cause frustration for any of our customers.We did make contact with our customer on February 24,...
2016 to discuss his concerns. We were able to verify that his service issues have been resolved, and our records confirm that we reached resolution in less than 48 hours. Our company has not refused or denied him service. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. [redacted]
[redacted] Cox Communications, Southwest Region
Revdex.com Case # [redacted]We sincerely regret any inconvenience that our customer has experienced with the Cox services.On May 27th, 2015, we were able to successlly make contact with our customer directly to address their concerns and provide a successful resolution.It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
Here is the email I have sent the customer as they are resolved: Acct Nbr [redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
*Revdex.com Complaint#[redacted] Good afternoon Ms. [redacted], I want to...
thank you for your feedback on the Revdex.com Complaint #[redacted] and I truly apologize for any frustrations we may have caused. At 8:20am PST, I had received the submitted request to investigate the removal of phone modem serial# [redacted] that was added to your account on 10/16/2009. You had disconnected phone services on 2/17/2012. Not until you completely stopped Cox Business services on 3/16/2017, is when you started to received Collection notices from Cox. This morning at 8:49am PST, I had reached out to you to advise that I will be handling your case and that I had sent out a request to have the equipment removed from your account. I am now emailing to advise you of my update. First, I did have our team check the credit bureaus and this Equipment issue will not affect your credit, so you are ok there. Secondly, at 12:58pm PST, I receivedconfirmation from our Equipment Disputes team that the missing phone modem has been removed as of today and there should be no further inquiries or calls to pay for outstanding equipment. I want to thank you again for allowing me to resolve your concerns. I will update the Revdex.com with our resolution. There will be no further action necessary on your part.Whether you are a customer or not, our team here really takes pride to making sure the Customer Experience is a better one on the next go-around. I hope I was able to provide that for you! It was my pleasure to serve you!
We would like to thank the customer for taking the time to file his concerns regarding the misquoted pricing for his services. Please let me begin with an apology for any inconvenience he experienced. We certainly did not want to cause him any frustrations. Upon receipt of this...
complaint, we attempted to reach out to the customer at the phone number provided without success. We’ve left our contact information on the voicemails and look forward to speaking with him should he reach back out. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customer’s perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-1000. Thank You. Thomas Executive Resolutions Cox Communications
We would like to thank the customer for taking the time to file their concerns regarding their Internet service. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customers any frustrations. Regarding the customer’s...
concerns with their Internet service, we did attempt to reach them at the telephone number they provided to us to address these issues but we were unsuccessful. We have left voicemail messages and submitted an e-mail to the customer with our contact information. Should the customer contact us we will be happy to address their concerns. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. [redacted] Executive Resolutions Cox Communications
We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address...
their concerns and have provided a successful resolution. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the Revdex.com has given to us to assist our customer. [redacted] Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
Cox hasn't done anything to resolve this issue. The representative that called me didn't do anything but say the same thing the original representatives said " that's it's a contract and they can't let me out of it with out me paying the termination fee." Even after I explained that I have a email from the original representative that set up the service and it doesn't state it's a contract. He then stated he must have told me verbally because all of their representatives are required to do that. I advised him that the representative did not and its not in the email that was sent to me. This issue is not resolved and I am going to start looking for other providers so I can cancel my services even if I have to pay the termination fee. I will never use cox services ever again and I will never refer anyone to cox.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Bryan F[redacted]
We would like to thank Mrs. B[redacted] for submitting her concerns regarding their recent experience with our Hiring and Acquisitions Department. Rest assured, we have notified our Human Resources Department of the concerns brought forth in this complaint. This issue will now be researched and...
addressed by our Human Resources Department directly. We appreciate Mrs. B[redacted]’s patience and understanding. Thank you. Executive Resolutions Cox Communications
We would like to thank the customer for tak[redacted] the time to file their concerns regard[redacted] their television services. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customers any frustrations. Regard[redacted] the customer’s...
concerns with their television services, we were able to speak with our customer directly on 10/4/16 to address her concerns. Dur[redacted] this conversation, we arranged to have a Cox technician return to her home on 10/5/16 to investigate the concerns. Although Mrs. K[redacted] is no longer a Cox subscriber as of June of this year, our service technician reconnected her in-home outlets to her roof antenna to restore her over the air television signal. We are confident the issue at hand has now been resolved. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. George Executive Resolutions Cox Communications
Revdex.com Case # [redacted]We would like to thank the customer for taking the time to file their concerns regarding their experience. It is certainly not our intention to cause any frustration.We have contacted the customer directly on 2/25/16 to address their concerns and provide a successful resolution....
It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Feedback will also be forwarded to the appropriate leadership within our organization regarding our customer's experience.We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Jesse W.Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
Revdex.com complaint [redacted]--# [redacted] We apologize that the customer was unhappy with our first response. We will continue to work directly with this customer in an effort to restore her faith in our company. We spoke to the customer in detail and her comments have been forwarded to the appropriate leadership for further investigation and review. Per our conversation with the customer, our goal is to find an Internet package that will fit into her budget and her needs. As always, we appreciate the opportunity that the Revdex.com has given us to assist a customer. [redacted]/Office of the General Manager/ Cox Communications Executive Offices/ Arizona
August 24, 2016—Revdex.com complaint rebuttal # [redacted]-- [redacted] We are sorry that the customer was not satisfied with the response that we sent to your office on August 17, 2016. The client’s additional concerns and documentation have been sent directly to our Damage Claims Team as well as the Management Group at Ver Tek. A second complaint has been filed and the customer’s concerns have been duly noted in our office. Because specific and PIN (personal identifiable information) cannot be posted in the Revdex.com’s publicly viewed website, our response to your office is limited. We do suggest that the customer contact our Damage Claims Department or Ver Tek directly to discuss regarding the concern at hand. Thank you for the opportunity to respond. [redacted]/Cox Communications Executive Offices/ Arizona
We appreciate the opportunity to reply regarding Cox High Speed Internet service, the monthly data usage allowance, and Cox’s introduction of data usage billing. Cox offers a variety of High Speed Internet plans to meet the needs of its customers. These plans offer speeds ranging from 5mbps...
download/1mbps upload to 300mbps download/30mbps upload, and each has a data usage allowance of 1 terabyte (1TB). Monthly data usage calculations are based on the amount of the customer’s downloads, uploads and other Internet activity within their individual monthly billing cycle. As Internet usage is currently doubling every 2 years due to evolving customer needs, we continue to strive to provide the optimal residential broadband experience for all our customers. Cox provides the tools, such as data usage meters on cox.com and on the Cox Connect mobile app, that allow customers to monitor, manage, and track their household’s data usage and amount of data remaining for the monthly billing period. Cox will also provide browser alerts when reaching 85% and 100% of your monthly plan, and a grace period of 2 billing cycles when billing begins in your market. For more information on these tools, data usage, plans and examples of the many things you can do with 1TB of data in a month, visit www.cox.com/datausage. While monthly usage allowances are not new for our Internet service plans, Cox, like many other providers, is making changes to bill for blocks of data used by customers in excess of 1TB in your market. However, we expect minimal to no impact for the vast majority of our customers. We trust that these tools will help you manage and understand residential broadband usage. We hope this information alleviates your expressed concerns. You are a valued Cox customer and if you have any additional questions, please feel free to contact Cox at (888) 269-0574. Thank you.