We appreciate our customer taking the time to voice their additional concerns regarding the Internet service for their Cox account. As a customer oriented business we always welcome the opportunity to assist our customers with their concerns. Although we completely understand our customer’s frustration, we must reiterate that because they have opted to terminate their Cox HomeLife services, we no longer have the ability to troubleshoot or attempt to correct the issues they claim they have experienced with their service. While we recognize this may be upsetting, our company does not have the justification in the account notes or repair visit history to indicate an ongoing service issue as our customer mentioned they experienced. Additionally, our customer opted to proceed with terminating the service despite being advised there would be an Early Termination Fee billed for doing so. At this juncture, we are unable to waive the Early Termination Fee that was billed and we do consider this matter to be closed. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. George Executive Resolutions Cox Communications
My wife and I are very saddened and upset that COX does NOT put their customers first! Cox in our eyes is a MONEY HUNGRY company! How dare you want to charge us $80 for JUST INTERNET! When on your website you are offering JUST INTERNET FOR $55?? WHY WONT YOU put your CUSTOMERS FIRST and oblige with only charging us the $55 a month for JUST INTERNET... Unfortunately your company is the ONLY company in our area that we can get internet from. If we could we would get CenturyLink who are offering their Customers ONLY INTERNET for the low price of $29.99. It shows how CenturyLink does NOT rip off their customers. Cox already has a bad wrap. Why wont you put your Customers first?? We are only asking for JUST INTERNET for $55.
December 7, 2016, Revdex.com complaint # [redacted] We were sorry to hear of the difficulty and confusion that the customer is experiencing regarding his bill. Due to the concerns that the client brought to your attention, we contacted him directly to discuss the details. At this moment we have touched base and addressed the customer’s concern regarding his bill. The client has our contact information should he wish to contact us directly to discuss the issue further. As always, we thank the Revdex.com for the opportunity to assist our customer. Luis/Cox Communications Executive Offices/ Arizona
[redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint. I would like an explanation of what I receive!! My bill is $129.99 for 3 years from 8/16/16??? I have everything I had before plus gigablast internet?? Please do not be vague. My bill does not reflect any changes yet
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Tina S[redacted]
Revdex.com Case # [redacted]We would like to thank the customer for taking the time to file their concerns regarding their experience. It is certainly not our intention to cause any frustration.We have contacted the customer directly to address their concerns and provide a successful resolution.It is always...
our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.We appreciate the opportunity that the Revdex.com has given to us to assist our customer.Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
We would like to thank the customer for taking the time to file their concerns regarding their rebate. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customers any frustrations.
Upon receiving this complaint, we...
contacted our Marketing Department who has now assured us our customer’s rebate has been expedited and we expect our customer to receive this within two weeks. After receiving this information, we were able to speak with our customer directly on 12/8/15 to inform him of the status. We have set up a follow-up call for 12/22/15 to check in with our customer to ensure he has received his rebate in addition to providing him with our direct contact information should he have any concerns regarding this in the interim. We are confident the issue at hand has now been resolved. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. GeorgeExecutive ResolutionsCox Communications
We are sorry to hear of the customer’s concern regarding their account billing. The customer currently subscribes to our Preferred level of internet service. The normal rate card pricing for this service is $62.99 per month. Any deviation from this price point is a promotional...
discount set to expire. We do not have any offer that will permanently lower the internet rate by 50% indefinitely. The customer has been given a series of loyalty discounts in consideration of his concerns with the pricing and as a show of our commitment to retaining his business. These discounts are purely a courtesy and are not a guaranteed rate. The customer is currently receiving a discount that will lower his internet rate until May of 2015. After such time his billing will resume at the normal rate card pricing. We offer several tiers of internet service and encourage the customer to contact us to find a tier that may be at a price point he is more comfortable with. On November 21st we show the customer’s account was credited a total of $57.09. These credit adjustments show on the customer’s November 29th statement. We thank our customer and the Revdex.com for the opportunity to respond. Sincerely, [redacted]Executive ResolutionsOffice of the General ManagerCox Communications, [redacted]
Revdex.com Case # [redacted] We regret to hear of any inconvenience that our customer has experienced with our company. It is certainly not our intention to cause any frustration. We have contacted the customer directly on 7/13/16 to address their concerns and provide a successful resolution....
It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Jesse W. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We are sorry to hear our customer was negatively impacted by an order entry error by our sales representative. We reviewed the sales call to find that the customer was provided a valid quote. Regretfully, our representative did not complete the order as mentioned in the complaint. We...
understand that when the customer attempted to obtain the quoted services he was advised it was not available but would be called back. On March 3, 2015, the customer was directly contacted and offered to activate the services at the quoted price. At this time, the customer did not want to subscribe to Cox television services due to their household needs. We apologized for the missed opportunity to provide television service to him. We will also be working with the supervisors of the representatives for coaching and internal process reviews. Thank you for your time and consideration. [redacted]Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
We would like to thank the customer for taking the time to file their concerns regarding their former Cox account. Please let me begin with an apology for any inconvenience they experienced. Additionally, our thoughts are certainly with our customer following the loss of their loved...
one. Upon receipt of this complaint, we were able to make contact with our customer on 3/4/17 to arrange to have a technician pick up the equipment in question at no additional cost. Once the equipment has been picked up, the unreturned equipment charges will be removed within 3-5 days. We are confident the issue at hand has been resolved. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. George Executive Resolutions Cox Communications
Revdex.com Case # [redacted] We would like to thank the Revdex.com for bringing our customer’s additional comments to our attention. We are sorry that our customer is not happy with the response we provided to your office and that he feels the credit we issued was not sufficient. Our customers request for a $90 credit is unfounded. As previously stated, our records indicate that he was only charged two $8.00 late fees and as a courtesy we credited one of those fees. The charges on his account are valid and we do not have support to issue further late fee credits to this account. Thank you for your time and consideration in closing this complaint. [redacted] / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
What about all the time I spent trying to get my bill fixed that cox had no answers as to why it was changed? And my 2 trips to the service depot in Gilbert? No deduction of bill for my wasted time due to their problems? I spent 6 hours on the phone and 2 hours at their store. All for a problem that was Cox fault and they just apologize? Not acceptable.
We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address...
their concerns and have provided a successful resolution. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the Revdex.com has given to us to assist our customer. [redacted]
Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the customer for taking the time to file him concerns regarding the changes in service and poor experience completing this. Please let me begin with an apology for any inconvenience he experienced. We certainly did not want to cause him any frustrations. Upon...
receipt of this complaint, we reached out and spoke with the customer. The services had already been corrected by the time of our call. To finish addressing the customer’s concerns, a correction of the promotional discount was applied for the remaining services. Finally, feedback was submit based on the experiences the customer had. At this time, the customer has no further questions or concerns. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customer’s perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-1000. Thank You. Thomas Executive Resolutions Cox Communications
We would like to thank the customer for taking the time to file their concerns regarding their experience. It is certainly not our intention to cause any frustration.We are sorry to hear that the customer is experiencing stress regarding the placement of the equipment in the public easement adjacent...
to his property. Due to the concerns that the customer brought to the attention of your office, our Construction Leadership Team has contacted the client and will work directly with him to answer his questions regarding the situation at hand. Once again, we would like to apologize for the frustration that the customer has experienced.We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
We would like to thank the customer for taking the time to file his concerns regarding the equipment and billing his former Cox account. Please let me begin with an apology for any inconvenience he experienced. We certainly do not want to cause him any frustrations.Upon receipt of this complaint, we...
reviewed the account and we were able to confirm the modem in question was returned and removed from the account on 2/29/16. Once the equipment was removed from the account, the associated unreturned equipment charge of $108.60 was also removed on 2/29/16. We see that our customer spoke with our Customer Care Center on 3/18/16 who confirmed his account refund balance and assured him of the timeframe in which he can expect to receive this. Generally, once an account refund is processed it will be received within 1-3 weeks. Our review of the account shows the first portion of the refund ($48.54) was processed and mailed on 3/8/16, and the remaining $57.76 will be processed and mailed within 5-7 business days. We are confident the issue at hand has been resolved. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-1000. Thank You. George Executive ResolutionsCox Communications
Revdex.com #[redacted] We would like to thank the Revdex.com for the opportunity to address our customers concerns regarding their service and overall negative experience. It is certainly not our intention to cause any frustration. Due to the concerns brought to the attention of your office we thoroughly...
reviewed our client’s account. We found that our customer needed her drop replaced to resolve the service issues she was experiencing. Our office worked with our field leaders to get her drop replaced on 7/14/16. We made contact with our customer on 7/14/16 after the drop was replaced and advised her of the work that was completed. To remain in good faith with our longstanding customer we issued a one-time credit in the amount of $146.01. She is aware that her credit will be applied to her July 2016 bill and partial August 2016 statement. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. [redacted] / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the Revdex.com for the opportunity to assist a
valuable customer. Please let me begin
with an apology for any inconvenience our customer may have experienced. It is
certainly not our intention to cause any frustration.
We have reached out to our...
customer to
address their concerns, however, our attempts to reach them have been
unsuccessful. Once we are able to speak
with the customer and verify the account, we can address their concerns and
provide a successful resolution.
Thank you for your time and consideration.
Sharon H..
Executive Resolutions
Office of the General Manager
Cox Communications, Southwest Region
We appreciate our customer taking the time to voice their additional concerns regarding the Internet service for their Cox account. As a customer oriented business we always welcome the opportunity to assist our customers with their concerns. Although we completely understand our customer’s frustration, we must reiterate that because they have opted to terminate their Cox HomeLife services, we no longer have the ability to troubleshoot or attempt to correct the issues they claim they have experienced with their service. While we recognize this may be upsetting, our company does not have the justification in the account notes or repair visit history to indicate an ongoing service issue as our customer mentioned they experienced. Additionally, our customer opted to proceed with terminating the service despite being advised there would be an Early Termination Fee billed for doing so. At this juncture, we are unable to waive the Early Termination Fee that was billed and we do consider this matter to be closed. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. George Executive Resolutions Cox Communications
My wife and I are very saddened and upset that COX does NOT put their customers first! Cox in our eyes is a MONEY HUNGRY company! How dare you want to charge us $80 for JUST INTERNET! When on your website you are offering JUST INTERNET FOR $55?? WHY WONT YOU put your CUSTOMERS FIRST and oblige with only charging us the $55 a month for JUST INTERNET... Unfortunately your company is the ONLY company in our area that we can get internet from. If we could we would get CenturyLink who are offering their Customers ONLY INTERNET for the low price of $29.99. It shows how CenturyLink does NOT rip off their customers. Cox already has a bad wrap. Why wont you put your Customers first?? We are only asking for JUST INTERNET for $55.
December 7, 2016, Revdex.com complaint # [redacted] We were sorry to hear of the difficulty and confusion that the customer is experiencing regarding his bill. Due to the concerns that the client brought to your attention, we contacted him directly to discuss the details. At this moment we have touched base and addressed the customer’s concern regarding his bill. The client has our contact information should he wish to contact us directly to discuss the issue further. As always, we thank the Revdex.com for the opportunity to assist our customer. Luis/Cox Communications Executive Offices/ Arizona
[redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint. I would like an explanation of what I receive!! My bill is $129.99 for 3 years from 8/16/16??? I have everything I had before plus gigablast internet?? Please do not be vague. My bill does not reflect any changes yet
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Tina S[redacted]
Revdex.com Case # [redacted]We would like to thank the customer for taking the time to file their concerns regarding their experience. It is certainly not our intention to cause any frustration.We have contacted the customer directly to address their concerns and provide a successful resolution.It is always...
our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.We appreciate the opportunity that the Revdex.com has given to us to assist our customer.Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
We would like to thank the customer for taking the time to file their concerns regarding their rebate. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customers any frustrations.
Upon receiving this complaint, we...
contacted our Marketing Department who has now assured us our customer’s rebate has been expedited and we expect our customer to receive this within two weeks. After receiving this information, we were able to speak with our customer directly on 12/8/15 to inform him of the status. We have set up a follow-up call for 12/22/15 to check in with our customer to ensure he has received his rebate in addition to providing him with our direct contact information should he have any concerns regarding this in the interim. We are confident the issue at hand has now been resolved. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. GeorgeExecutive ResolutionsCox Communications
We are sorry to hear of the customer’s concern regarding their account billing. The customer currently subscribes to our Preferred level of internet service. The normal rate card pricing for this service is $62.99 per month. Any deviation from this price point is a promotional...
discount set to expire. We do not have any offer that will permanently lower the internet rate by 50% indefinitely. The customer has been given a series of loyalty discounts in consideration of his concerns with the pricing and as a show of our commitment to retaining his business. These discounts are purely a courtesy and are not a guaranteed rate. The customer is currently receiving a discount that will lower his internet rate until May of 2015. After such time his billing will resume at the normal rate card pricing. We offer several tiers of internet service and encourage the customer to contact us to find a tier that may be at a price point he is more comfortable with. On November 21st we show the customer’s account was credited a total of $57.09. These credit adjustments show on the customer’s November 29th statement. We thank our customer and the Revdex.com for the opportunity to respond. Sincerely, [redacted]Executive ResolutionsOffice of the General ManagerCox Communications, [redacted]
Revdex.com Case # [redacted] We regret to hear of any inconvenience that our customer has experienced with our company. It is certainly not our intention to cause any frustration. We have contacted the customer directly on 7/13/16 to address their concerns and provide a successful resolution....
It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Jesse W. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We are sorry to hear our customer was negatively impacted by an order entry error by our sales representative. We reviewed the sales call to find that the customer was provided a valid quote. Regretfully, our representative did not complete the order as mentioned in the complaint. We...
understand that when the customer attempted to obtain the quoted services he was advised it was not available but would be called back. On March 3, 2015, the customer was directly contacted and offered to activate the services at the quoted price. At this time, the customer did not want to subscribe to Cox television services due to their household needs. We apologized for the missed opportunity to provide television service to him. We will also be working with the supervisors of the representatives for coaching and internal process reviews. Thank you for your time and consideration. [redacted]Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
We would like to thank the customer for taking the time to file their concerns regarding their former Cox account. Please let me begin with an apology for any inconvenience they experienced. Additionally, our thoughts are certainly with our customer following the loss of their loved...
one. Upon receipt of this complaint, we were able to make contact with our customer on 3/4/17 to arrange to have a technician pick up the equipment in question at no additional cost. Once the equipment has been picked up, the unreturned equipment charges will be removed within 3-5 days. We are confident the issue at hand has been resolved. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. George Executive Resolutions Cox Communications
Revdex.com Case # [redacted] We would like to thank the Revdex.com for bringing our customer’s additional comments to our attention. We are sorry that our customer is not happy with the response we provided to your office and that he feels the credit we issued was not sufficient. Our customers request for a $90 credit is unfounded. As previously stated, our records indicate that he was only charged two $8.00 late fees and as a courtesy we credited one of those fees. The charges on his account are valid and we do not have support to issue further late fee credits to this account. Thank you for your time and consideration in closing this complaint. [redacted] / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
did not honor original terms. Offered no discount to satisfy the poor service.
What about all the time I spent trying to get my bill fixed that cox had no answers as to why it was changed? And my 2 trips to the service depot in Gilbert? No deduction of bill for my wasted time due to their problems? I spent 6 hours on the phone and 2 hours at their store. All for a problem that was Cox fault and they just apologize? Not acceptable.
We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address...
their concerns and have provided a successful resolution. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the Revdex.com has given to us to assist our customer. [redacted]
Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the customer for taking the time to file him concerns regarding the changes in service and poor experience completing this. Please let me begin with an apology for any inconvenience he experienced. We certainly did not want to cause him any frustrations. Upon...
receipt of this complaint, we reached out and spoke with the customer. The services had already been corrected by the time of our call. To finish addressing the customer’s concerns, a correction of the promotional discount was applied for the remaining services. Finally, feedback was submit based on the experiences the customer had. At this time, the customer has no further questions or concerns. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customer’s perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-1000. Thank You. Thomas Executive Resolutions Cox Communications
We would like to thank the customer for taking the time to file their concerns regarding their experience. It is certainly not our intention to cause any frustration.We are sorry to hear that the customer is experiencing stress regarding the placement of the equipment in the public easement adjacent...
to his property. Due to the concerns that the customer brought to the attention of your office, our Construction Leadership Team has contacted the client and will work directly with him to answer his questions regarding the situation at hand. Once again, we would like to apologize for the frustration that the customer has experienced.We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
We would like to thank the customer for taking the time to file his concerns regarding the equipment and billing his former Cox account. Please let me begin with an apology for any inconvenience he experienced. We certainly do not want to cause him any frustrations.Upon receipt of this complaint, we...
reviewed the account and we were able to confirm the modem in question was returned and removed from the account on 2/29/16. Once the equipment was removed from the account, the associated unreturned equipment charge of $108.60 was also removed on 2/29/16. We see that our customer spoke with our Customer Care Center on 3/18/16 who confirmed his account refund balance and assured him of the timeframe in which he can expect to receive this. Generally, once an account refund is processed it will be received within 1-3 weeks. Our review of the account shows the first portion of the refund ($48.54) was processed and mailed on 3/8/16, and the remaining $57.76 will be processed and mailed within 5-7 business days. We are confident the issue at hand has been resolved. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-1000. Thank You. George Executive ResolutionsCox Communications
Revdex.com #[redacted] We would like to thank the Revdex.com for the opportunity to address our customers concerns regarding their service and overall negative experience. It is certainly not our intention to cause any frustration. Due to the concerns brought to the attention of your office we thoroughly...
reviewed our client’s account. We found that our customer needed her drop replaced to resolve the service issues she was experiencing. Our office worked with our field leaders to get her drop replaced on 7/14/16. We made contact with our customer on 7/14/16 after the drop was replaced and advised her of the work that was completed. To remain in good faith with our longstanding customer we issued a one-time credit in the amount of $146.01. She is aware that her credit will be applied to her July 2016 bill and partial August 2016 statement. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. [redacted] / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the Revdex.com for the opportunity to assist a
valuable customer. Please let me begin
with an apology for any inconvenience our customer may have experienced. It is
certainly not our intention to cause any frustration.
We have reached out to our...
customer to
address their concerns, however, our attempts to reach them have been
unsuccessful. Once we are able to speak
with the customer and verify the account, we can address their concerns and
provide a successful resolution.
Thank you for your time and consideration.
Sharon H..
Executive Resolutions
Office of the General Manager
Cox Communications, Southwest Region