Revdex.com Case #[redacted] We would like to thank the Revdex.com for bringing this additional information to our attention. We want your office to know that if a caller instructs us that they need their phone for medical emergency purposes, we do have processes in place to assist those customers. The Damage Claim issues that the customer refers to in his correspondence to your office is from 6 years ago. We addressed the service issues at that time and if he chooses to file another Damage Claim then we would be happy to get him over to our Damage Claim Department. Our investigation of the customer’s account does not indicate that ADA guidelines were violated. Thank you for your time and consideration. *
[redacted] Cox Communications, Southwest Region
I am writing in response to the email I got regarding closing my complaint. Unfortunately, I had not seen your correspondence until today.I got a call from the lady Catherine (in the email below) from Cox and she advised me that she will get back to me after checking with their Receivable Management Team. I still haven't heard back from her since. I am not sure whether her non-communication means the matter was resolved in my favor.Sincerely[redacted]
July 5, 2016--Revdex.com complaint # [redacted] We were sorry to hear of the difficulty that the customer described in his complaint to your office. Due to the concerns that the client brought to the attention of the Revdex.com, we requested our Field Leadership Team contact the customer directly to...
resolve his issues. On June 27, 2016, we confirmed that all of our services were working well at the home, and our technician gave his contact information to the customer for further concerns on this matter. While we were not able to verify the missed time frames for service that the customer spoke of, we did apply a one month cable credit to his account, and we removed the fee normally charged for upgrade of service. We hope this information has been helpful to your office. As always, thank you for the opportunity to assist a valuable client! Catherine/Cox Communications Executive Offices/ Arizona
We would like to thank the Revdex.com for bringing our customer’s billing concerns to the attention of your office. It is certainly not our intention to cause any frustration. Due to the concerns brought to the attention of your office, we thoroughly reviewed our customer’s account. Our...
investigation found that our customer called our Customer Care Center on 6/27/16 after receiving a statement for active services. When she asked why she was getting a bill after she canceled her services, we advised her that there are no records showing her request to cancel services. Although she said she called to cancel service at the beginning of June, we do not have any record of that interaction. Additionally, there is not any records of our customer arranging for the equipment to be picked up or returned. We asked our customer if she had already returned her equipment and she said she had not and that it was left at the apartment. We advised her that if the equipment was not returned that she would be charged for it. She advised us that she will retrieve the equipment so return boxes, with prepaid labels, were sent to her current address for her to send the equipment back. Even though we are not able to verify that the equipment was picked up and/or returned, as a courtesy, we removed the equipment from the account. Should our customer find the equipment in question, we ask that they return it to a retail store. Please know that after the equipment charges were removed it left a remaining balance owed on the account in the amount of $10.34. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. [redacted] / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I do not consider the issue resolved at all. Yes, Cox Communication contacted us and showed us that the internet is working at the time of the call, however that was not what we disputed. We disputed the loss of service for 2 weeks. The company has done nothing to resolve that problem. The company was unapologetic and took no responsibility for the sub par service.
Regards,
[redacted]
the modem was bought from cox. The man came and didn't know what to do with how to fix the problem. Was not what we discussed with the manager on the phone the other day. Problem is still there. Nothing was resolved.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] I spoke with Jesse and courteous enough to understand the situation and willing to resolve the billng issues. As explained on the phone I do not see billing changes, I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Regards, Rajamohan Sandella
We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have reached out to our customer to...
address his concerns, however, our attempts to reach him have been unsuccessful. In review of the account and recorded sales phone call, the Cox agent did confirm upon scheduling the initial installation that if he decided to downgrade his services the rate for Internet alone would be approximately $66.00. The phone service was not included in that conversation. Our customer called on February 5, 2017 to cancel the video services and keep his preferred internet and digital phone service, that includes unlimited local and long distance, active. The care agent did apply a promotion for the remaining two services saving our customer approximately $22.00 a month off of retail rate. We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Lawrence E. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the customer for taking the time to file his concerns regarding his account billing. Please let me begin with an apology for any inconvenience he experienced. We certainly do not want to cause him any frustrations. Upon receipt of this complaint we reviewed our...
customer’s account to gain a better understanding of their concerns. During our research of the account we found that our Customer Care Center has waived the disputed Early Termination Fee as of 3/24/16. We are confident the issue at hand has now been resolved. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at ###-###-####. Thank You. George S. Executive Resolutions Cox Communications
March 7, 2016 Revdex.com rebuttal [redacted] We were sorry to hear that the customer is unhappy with our response to your office. While the customer disputes the reconnection fee that was charged to her account, our review confirmed that the customer s made payment arrangements directly with our Collections Team for payment. Once a client enters into an agreement for payment, our Customer Service Team is unable to make changes to the verbal commitment that the customer has given to our Collections Department. If payment is not made as promised, the service is shut down via our system. Should the customer wish to further dispute the reactivation fee on her bill, she may contact our Collections Team directly at [redacted]. We hope this additional information has been helpful to your office. Thank you. [redacted]/Cox Communications Executive Offices/ Arizona
Revdex.com #11590416 We would like to thank the Revdex.com for the opportunity to address our customers concerns regarding our seasonal service terms and conditions. It is certainly not our intention to cause any frustration. Due to the concerns brought to the attention of your office we reviewed our...
customer’s account and our seasonal policy. We found that the customer previously spoke to one of our Direct Sales Representative (DSR) in May 2016 regarding setting up service and the ability to put their service on a seasonal hold. The customer is alleging that the sales agent advised them that they could go on and off of seasonal service an unlimited number of times. After speaking to our DSR, we are not able to support their claim. Because of additional feedback that was sent about our client’s interaction, our DSR reached out to the customer to help clarify their pricing. When the DSR made contact he went over the pricing and offered a one-time bulk credit in the amount of $144.00, of which our customer accepted and was applied to the account on 7/27/16. The DSR also went over our Seasonal Hold policy with our client at that time. Our Seasonal Hold policy can always be found at www.cox.com. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Jaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
April 27, 2016 Revdex.com complaint# [redacted] We were sorry to hear of the difficulty that the customer has experienced with email. Due to the concerns that she brought to the attention of your office, we contacted the customer directly to assist her. Our Tier 2 Leadership...
has reviewed her account in detail; and we will continue to work with the client and ensure that has the correct information regarding her Internet and email service with us. As always, thank you for the opportunity to assist a valued customer! Catherine/ Cox Communications Executive Offices/ Arizona
We would like to thank the customer for taking the time to file her concerns regarding the billing for her Cox account. Please let me begin with an apology for any inconvenience she experienced. We certainly do not want to cause her any frustrations.Upon receipt of this complaint we have reviewed our customer’s account to gain a better understanding of our customer’s concerns. Following our research, we found that they have spoken at length with our Customer Care Center on both 8/21/16 and 8/22/16 regarding the recent increase experienced in the monthly billing, the concern with the rental fee for their cable receiver, and their automatic payments. Review of the account notes indicate that during these recent calls to our company our customer was notified that the increase was the result of a promotional discount which expired on 7/07/16 in addition to being advised that the rental fee for our customer’s cable receiver is billing correctly. Additionally, we are able to confirm that our customer’s Cox EasyPay enrollment has been canceled per their request, in addition to the account being reverted to paper billing statements. While we understand our customer’s frustration, we are confident that our company has made a genuine effort to assist our customer and thoroughly explain the recent changes in their billing. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted] Thank You. [redacted] Executive Escalations Cox Communications
Revdex.com Case # [redacted] We would like to thank the customer for taking the time to file their concerns regarding their experience. It is certainly not our intention to cause any frustration. After receiving the complaint filed with the Revdex.com, the customer contacted our Cox Corporate Office...
on 10/24/16 regarding this matter. The Corporate Escalations Department followed up with the customer on 10/28/16 after partnering with the Collections Leaders and advised the customer their findings and to confirm that the debt in question was valid. Thank you for your time and consideration. Jesse W. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I was contacted by [redacted] several times by phone and returned his call each and every time he called. I even stood outside in the heat attempting to call him back on my lunch hour since we cannot receive personal calls at work. He was not available. I left messages as to when I could be reached. Last Friday I was home early and had left a message informing him when I would be available. I even called his number and sat on hold in excess of 30 minutes. He returned my call after I had already left and after the time I told him I was available. I was finally able to pay my bill online last Friday. What this company needs to address is their poor customer service. No one from their resolution department is ever available to take your call and their regular customer service people tend to be rude and unhelpful. I am not sure what can be done at this point to resolve the issue. Apparently they just expect their customers to deal with bad customer service and keep their complaints to themselves because I have complained about this before and have always been assured that they would "coach" whomever but nothing ever changes.. I am so glad my employer expects more from us.Thank you.
Regards,
[redacted]
We would like to thank the customer for taking the time to file their concerns regarding their services and recent damage claim. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customers any frustrations. Regarding the...
customer’s concerns with their services and damage claim, we did attempt to reach them at the telephone number they provided to us ([redacted] and [redacted] to address these issues but we were unsuccessful. We have left voicemail messages and submitted an e-mail to the customer with our contact information. Should the customer contact us we will be happy to address their concerns with their account billing. Although we were unsuccessful in reaching our customer, our Field Leadership Department did confirm that they spoke with our customer on 2/2/16 and confirmed the service issues have since been resolved. Additionally, a return visit has been scheduled for 2/5/16 to address the damage claim mentioned by our customer. We are confident the issue at hand has now been resolved. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. George Executive Resolutions Cox Communications
It is always our goal to provide our customers with exemplary customer service. We apologize that our customer felt the necessity to write to the Revdex.com regarding his attempts to cancel a work order. We sincerely regret the inconvenience that he experienced with our...
company.Upon receipt of this complaint, we contacted our customer to apologize arrangement to pick up the equipment was not made when he contacted us to disconnect service. He explained he left the equipment in the residence and provided contact information for the landlord. We contacted the landlord and have made arrangements to pick up the equipment. Once we receive the equipment the charges will reverse.We want our customer to know that we are deeply committed to being his most trusted provider of communication services and apologize for the inconvenience that he experienced with regard to this issue. Sincerely,[redacted] / Office of the General Manager / Cox Communications Executive Offices / [redacted]
We would like to thank the customer for taking the time to file his concerns regarding the incorrect charges on his account. Please let me begin with an apology for any inconvenience he experienced. We certainly did not want to cause him any frustrations. Upon receipt of this complaint,...
we researched and verified the charges in question were not advised of on the calls with our Customer Care Team. At this time, we have removed the disputed charges from the account. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-1000. Thank You. Thomas Executive Resolutions Cox Communications Tell us why here...
We would like to thank the customer for taking the time to file his concerns regarding his bill. Please let me begin with an apology for any inconvenience he experienced. We certainly do not want to cause him any frustrations. Due to the concerns that the client brought to your...
attention, we contacted the customer directly. The necessary adjustments have been made to the customer’s account. At this moment the customers billing concern has been resolved in a satisfactory manner. The client has our contact information should she wish to contact us directly. Thank You. Atari/Cox Communications Executive Offices/ Arizona
It is always our goal to provide our customers with exemplary customer service. We apologize that our customer felt the necessity to write to the Revdex.com regarding his attempts to disconnect his prior account. We sincerely regret the inconvenience that he experienced with...
our company.We spoke with our customer to apologize for the poor customer service experience and disconnected both accounts as he requested. We want our customer to know that we are deeply committed to being his most trusted provider of communication services and apologize for the inconvenience that he experienced with regard to this issue. Sincerely,[redacted] / Office of the General Manager / Cox Communications Executive Offices / [redacted]
Revdex.com Case #[redacted] We would like to thank the Revdex.com for bringing this additional information to our attention. We want your office to know that if a caller instructs us that they need their phone for medical emergency purposes, we do have processes in place to assist those customers. The Damage Claim issues that the customer refers to in his correspondence to your office is from 6 years ago. We addressed the service issues at that time and if he chooses to file another Damage Claim then we would be happy to get him over to our Damage Claim Department. Our investigation of the customer’s account does not indicate that ADA guidelines were violated. Thank you for your time and consideration. *
[redacted] Cox Communications, Southwest Region
I am writing in response to the email I got regarding closing my complaint. Unfortunately, I had not seen your correspondence until today.I got a call from the lady Catherine (in the email below) from Cox and she advised me that she will get back to me after checking with their Receivable Management Team. I still haven't heard back from her since. I am not sure whether her non-communication means the matter was resolved in my favor.Sincerely[redacted]
July 5, 2016--Revdex.com complaint # [redacted] We were sorry to hear of the difficulty that the customer described in his complaint to your office. Due to the concerns that the client brought to the attention of the Revdex.com, we requested our Field Leadership Team contact the customer directly to...
resolve his issues. On June 27, 2016, we confirmed that all of our services were working well at the home, and our technician gave his contact information to the customer for further concerns on this matter. While we were not able to verify the missed time frames for service that the customer spoke of, we did apply a one month cable credit to his account, and we removed the fee normally charged for upgrade of service. We hope this information has been helpful to your office. As always, thank you for the opportunity to assist a valuable client! Catherine/Cox Communications Executive Offices/ Arizona
We would like to thank the Revdex.com for bringing our customer’s billing concerns to the attention of your office. It is certainly not our intention to cause any frustration. Due to the concerns brought to the attention of your office, we thoroughly reviewed our customer’s account. Our...
investigation found that our customer called our Customer Care Center on 6/27/16 after receiving a statement for active services. When she asked why she was getting a bill after she canceled her services, we advised her that there are no records showing her request to cancel services. Although she said she called to cancel service at the beginning of June, we do not have any record of that interaction. Additionally, there is not any records of our customer arranging for the equipment to be picked up or returned. We asked our customer if she had already returned her equipment and she said she had not and that it was left at the apartment. We advised her that if the equipment was not returned that she would be charged for it. She advised us that she will retrieve the equipment so return boxes, with prepaid labels, were sent to her current address for her to send the equipment back. Even though we are not able to verify that the equipment was picked up and/or returned, as a courtesy, we removed the equipment from the account. Should our customer find the equipment in question, we ask that they return it to a retail store. Please know that after the equipment charges were removed it left a remaining balance owed on the account in the amount of $10.34. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. [redacted] / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I do not consider the issue resolved at all. Yes, Cox Communication contacted us and showed us that the internet is working at the time of the call, however that was not what we disputed. We disputed the loss of service for 2 weeks. The company has done nothing to resolve that problem. The company was unapologetic and took no responsibility for the sub par service.
Regards,
[redacted]
the modem was bought from cox. The man came and didn't know what to do with how to fix the problem. Was not what we discussed with the manager on the phone the other day. Problem is still there. Nothing was resolved.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] I spoke with Jesse and courteous enough to understand the situation and willing to resolve the billng issues. As explained on the phone I do not see billing changes, I will wait until for the business to perform this action and, if it does, will consider this complaint resolved. Regards, Rajamohan Sandella
We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have reached out to our customer to...
address his concerns, however, our attempts to reach him have been unsuccessful. In review of the account and recorded sales phone call, the Cox agent did confirm upon scheduling the initial installation that if he decided to downgrade his services the rate for Internet alone would be approximately $66.00. The phone service was not included in that conversation. Our customer called on February 5, 2017 to cancel the video services and keep his preferred internet and digital phone service, that includes unlimited local and long distance, active. The care agent did apply a promotion for the remaining two services saving our customer approximately $22.00 a month off of retail rate. We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Lawrence E. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the customer for taking the time to file his concerns regarding his account billing. Please let me begin with an apology for any inconvenience he experienced. We certainly do not want to cause him any frustrations. Upon receipt of this complaint we reviewed our...
customer’s account to gain a better understanding of their concerns. During our research of the account we found that our Customer Care Center has waived the disputed Early Termination Fee as of 3/24/16. We are confident the issue at hand has now been resolved. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at ###-###-####. Thank You. George S. Executive Resolutions Cox Communications
March 7, 2016 Revdex.com rebuttal [redacted] We were sorry to hear that the customer is unhappy with our response to your office. While the customer disputes the reconnection fee that was charged to her account, our review confirmed that the customer s made payment arrangements directly with our Collections Team for payment. Once a client enters into an agreement for payment, our Customer Service Team is unable to make changes to the verbal commitment that the customer has given to our Collections Department. If payment is not made as promised, the service is shut down via our system. Should the customer wish to further dispute the reactivation fee on her bill, she may contact our Collections Team directly at [redacted]. We hope this additional information has been helpful to your office. Thank you. [redacted]/Cox Communications Executive Offices/ Arizona
Revdex.com #11590416 We would like to thank the Revdex.com for the opportunity to address our customers concerns regarding our seasonal service terms and conditions. It is certainly not our intention to cause any frustration. Due to the concerns brought to the attention of your office we reviewed our...
customer’s account and our seasonal policy. We found that the customer previously spoke to one of our Direct Sales Representative (DSR) in May 2016 regarding setting up service and the ability to put their service on a seasonal hold. The customer is alleging that the sales agent advised them that they could go on and off of seasonal service an unlimited number of times. After speaking to our DSR, we are not able to support their claim. Because of additional feedback that was sent about our client’s interaction, our DSR reached out to the customer to help clarify their pricing. When the DSR made contact he went over the pricing and offered a one-time bulk credit in the amount of $144.00, of which our customer accepted and was applied to the account on 7/27/16. The DSR also went over our Seasonal Hold policy with our client at that time. Our Seasonal Hold policy can always be found at www.cox.com. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Jaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
April 27, 2016 Revdex.com complaint# [redacted] We were sorry to hear of the difficulty that the customer has experienced with email. Due to the concerns that she brought to the attention of your office, we contacted the customer directly to assist her. Our Tier 2 Leadership...
has reviewed her account in detail; and we will continue to work with the client and ensure that has the correct information regarding her Internet and email service with us. As always, thank you for the opportunity to assist a valued customer! Catherine/ Cox Communications Executive Offices/ Arizona
We would like to thank the customer for taking the time to file her concerns regarding the billing for her Cox account. Please let me begin with an apology for any inconvenience she experienced. We certainly do not want to cause her any frustrations.Upon receipt of this complaint we have reviewed our customer’s account to gain a better understanding of our customer’s concerns. Following our research, we found that they have spoken at length with our Customer Care Center on both 8/21/16 and 8/22/16 regarding the recent increase experienced in the monthly billing, the concern with the rental fee for their cable receiver, and their automatic payments. Review of the account notes indicate that during these recent calls to our company our customer was notified that the increase was the result of a promotional discount which expired on 7/07/16 in addition to being advised that the rental fee for our customer’s cable receiver is billing correctly. Additionally, we are able to confirm that our customer’s Cox EasyPay enrollment has been canceled per their request, in addition to the account being reverted to paper billing statements. While we understand our customer’s frustration, we are confident that our company has made a genuine effort to assist our customer and thoroughly explain the recent changes in their billing. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted] Thank You. [redacted] Executive Escalations Cox Communications
Revdex.com Case # [redacted] We would like to thank the customer for taking the time to file their concerns regarding their experience. It is certainly not our intention to cause any frustration. After receiving the complaint filed with the Revdex.com, the customer contacted our Cox Corporate Office...
on 10/24/16 regarding this matter. The Corporate Escalations Department followed up with the customer on 10/28/16 after partnering with the Collections Leaders and advised the customer their findings and to confirm that the debt in question was valid. Thank you for your time and consideration. Jesse W. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I was contacted by [redacted] several times by phone and returned his call each and every time he called. I even stood outside in the heat attempting to call him back on my lunch hour since we cannot receive personal calls at work. He was not available. I left messages as to when I could be reached. Last Friday I was home early and had left a message informing him when I would be available. I even called his number and sat on hold in excess of 30 minutes. He returned my call after I had already left and after the time I told him I was available. I was finally able to pay my bill online last Friday. What this company needs to address is their poor customer service. No one from their resolution department is ever available to take your call and their regular customer service people tend to be rude and unhelpful. I am not sure what can be done at this point to resolve the issue. Apparently they just expect their customers to deal with bad customer service and keep their complaints to themselves because I have complained about this before and have always been assured that they would "coach" whomever but nothing ever changes.. I am so glad my employer expects more from us.Thank you.
Regards,
[redacted]
We would like to thank the customer for taking the time to file their concerns regarding their services and recent damage claim. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customers any frustrations. Regarding the...
customer’s concerns with their services and damage claim, we did attempt to reach them at the telephone number they provided to us ([redacted] and [redacted] to address these issues but we were unsuccessful. We have left voicemail messages and submitted an e-mail to the customer with our contact information. Should the customer contact us we will be happy to address their concerns with their account billing. Although we were unsuccessful in reaching our customer, our Field Leadership Department did confirm that they spoke with our customer on 2/2/16 and confirmed the service issues have since been resolved. Additionally, a return visit has been scheduled for 2/5/16 to address the damage claim mentioned by our customer. We are confident the issue at hand has now been resolved. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. George Executive Resolutions Cox Communications
It is always our goal to provide our customers with exemplary customer service. We apologize that our customer felt the necessity to write to the Revdex.com regarding his attempts to cancel a work order. We sincerely regret the inconvenience that he experienced with our...
company.Upon receipt of this complaint, we contacted our customer to apologize arrangement to pick up the equipment was not made when he contacted us to disconnect service. He explained he left the equipment in the residence and provided contact information for the landlord. We contacted the landlord and have made arrangements to pick up the equipment. Once we receive the equipment the charges will reverse.We want our customer to know that we are deeply committed to being his most trusted provider of communication services and apologize for the inconvenience that he experienced with regard to this issue. Sincerely,[redacted] / Office of the General Manager / Cox Communications Executive Offices / [redacted]
We would like to thank the customer for taking the time to file his concerns regarding the incorrect charges on his account. Please let me begin with an apology for any inconvenience he experienced. We certainly did not want to cause him any frustrations. Upon receipt of this complaint,...
we researched and verified the charges in question were not advised of on the calls with our Customer Care Team. At this time, we have removed the disputed charges from the account. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-1000. Thank You. Thomas Executive Resolutions Cox Communications Tell us why here...
We would like to thank the customer for taking the time to file his concerns regarding his bill. Please let me begin with an apology for any inconvenience he experienced. We certainly do not want to cause him any frustrations. Due to the concerns that the client brought to your...
attention, we contacted the customer directly. The necessary adjustments have been made to the customer’s account. At this moment the customers billing concern has been resolved in a satisfactory manner. The client has our contact information should she wish to contact us directly. Thank You. Atari/Cox Communications Executive Offices/ Arizona
It is always our goal to provide our customers with exemplary customer service. We apologize that our customer felt the necessity to write to the Revdex.com regarding his attempts to disconnect his prior account. We sincerely regret the inconvenience that he experienced with...
our company.We spoke with our customer to apologize for the poor customer service experience and disconnected both accounts as he requested. We want our customer to know that we are deeply committed to being his most trusted provider of communication services and apologize for the inconvenience that he experienced with regard to this issue. Sincerely,[redacted] / Office of the General Manager / Cox Communications Executive Offices / [redacted]