May 18, 2016—Revdex.com complaint # [redacted]—Jef [redacted] We were sorry to hear that the customer was unsatisfied with our response to the client’s first complaint filed with your office. As we stated in our original reply, there is a *$50.00 fee for a technician to come out to the subscriber’s home to activate or relocate an outlet for the customer. We would like to point out that company operates on the same pricing guidelines for all of our systems throughout the country. For assistance with scheduling a change of service or a service call, we suggest the customer contact our Technical Support Team for help. Our Technical Team can review and advise the client if there will be a charge associated with a visit to the home. This group is available 24 hours a day, seven days a week, and 365 days of the year. We can be reached at 623-594-1000. While we always appreciate the opportunity to address customer’s concerns via the Revdex.com, we cannot guarantee that the customer will not have charges associated with a visit to the home. We hope this information has been helpful to your office. Thank you. Catherine/ Cox Communications Executive Offices/ Arizona *rates subject to change
Revdex.com Case # [redacted] It is our goal to provide our customers with exemplary customer service. We sincerely regret the inconvenience that our customer has experienced with our company. We have verified with the Cox Retail Store Manager that the customer’s concerns regarding the...
equipment have been addressed and resolved as of June 2, 2016. Thank you for your time and consideration. Jesse W. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We are truly sorry to hear our customer still has additional concerns regarding her Cox account. We take the concerns of our customers very seriously and we appreciate our customer’s patience throughout this situation. In reference to the concerns brought forth in the most recent rebuttal, we were able to speak with our customer on 4/09/15. When speaking to our customer, we explained that we completed a full research of her account in addition to listening to the calls she had with our Customer Care Center on 1/20/15 and 1/26/15. We explained to our customer that the quote of roughly $95.51 she was given was a quote for her Internet and telephone services. However, on 1/26/15 our customer contacted our Customer Care Center again and ordered our cable services. We were able to confirm that our customer was advised of the additional costs that adding this service would incur.While we absolutely understand our customer’s frustration, we must explain that we have done our due diligence in researching their concerns and we must inform them that the existing rate for their service is correct. We are unable to provide them with the monthly rate of $95.51 for their cable, Internet, and telephone service as this quote was only intended to be the pricing for their Internet and telephone services.We appreciate our customer’s patience and understanding. Thank you.
[redacted]Executive EscalationsCox Communications
Dear Ms. [redacted] Please accept our apologies if you feel our initial response was not sufficient. We would like to have a technician come to your home to address and resolve all of your service concerns.Please contact me at your earliest convenience so that we can confirm a good day and time to have someone come out. My office hours are 8:30am to 5:00pm, Monday through Friday.Respectfully,Sylvia L. D[redacted]Executive Office of the Regional Manager1-[redacted]
We were sorry to hear of the difficulty and confusion that
the customer experienced.
Due to the installation and service issues that the customer
brought to the attention of your office, we...
contacted the customer directly and
sent one of our Goodyear Field Supervisors to assist the client directly. We were able to investigate and review the
billing concerns that the subscriber had as well, and the customer is very
happy and satisfied with the service that we provided.
Thank you as always, we appreciate the opportunity to assist
a customer.
We would like to thank the customer for taking the time to file her concerns regarding the pricing on her account as well as the poor experience she had on the phone. Please let me begin with an apology for any inconvenience she experienced. We certainly did not want to cause her any...
frustrations. Upon receipt of this complaint, we reached out and spoke with our customer. We collected the feedback regarding the poor interactions and have passed that along to the appropriate teams for resolution. We also discussed the rates and services for our products and provided information for the customer to make some changes. We will be following up once they have had time to discuss them. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customer’s perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-1000. Thank You. Thomas Executive Resolutions Cox Communications
It has been verified today that the issue I was promised by Cox many times to be fixed, never was. In fact, the engineer that came out today verified speeds were still inconsistent and nodes still had issues. I didn’t bother asking if the main cable down the street was replaced, I assumed not. So since February I have spent countless hours with dozens of cox techs and mangers, taken a great deal of time off work along with at least of $1000 spent on modems and routers only to find out that the issues was never fixed with Cox. Since I have been paying cox for years for speeds I have never gotten, I am more than a little angry, in fact beyond furious and considering attorney general intervention along with FCC. Additionally, I am also considering notifying my neighbors and friends in the media. This due to the fact I am getting 0.5mbps speeds to 40mbps as of today, this is unacceptable at a promised 150mbps or more @$119 a month? Really? Therefore I am insisting that Cox fix this issue once and for all, I also want years of credit. I can’t began to tell you how angry I am, I want the fix and credit in writing along with proof the issue was fixed. I will hold off on proceeding further giving cox one more try after, in my opinion, evading and lying that the issues was fixed. Otherwise, I will proceed with AG, FCC and my dear friend and x-neighbor [redacted] who lived across the street and also experienced the same issues. I think she would like to have the story since she personally experienced it, (you can check public records). Finally, [redacted] who also lived next door would also like the information since he fought with cox for years on this issue. I personally feel cox has decided the home owners on rawhide ave for a long time now and have made promises and never followed through with anything fix or credits. I was to receive a min year credit, never got that along with the speed fix. [redacted]
We have made direct contact with the customer and will continue to work with her in an attempt to resolve the issues that she brought to your attention. Thank you for the opportunity to assist our customer. [redacted]/Cox Communications Executive Offices/ Arizona
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Gretta G[redacted]
June 4, 2015 Revdex.com complaint # [redacted] We were sorry to hear that the customer was unhappy with the rates that he is paying for service. Due to the concerns that the customer brought to your attention, we attempted to reach the customer directly by phone. While we...
were not able to speak with him, we did leave several detailed messages and advised of our solutions to his concerns. We invited the customer to call us directly if he had questions regarding his account. Also, the customer is always welcome to call our Customer Service Department for assistance at [redacted]. Thank you for the opportunity to assist our customer. [redacted]/Office of the General Manager/ Cox Communications Executive Offices/ Arizona
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I consider the complaint resolved as they have met their commitment. I thank everyone involved with this resolution.
Regards,
[redacted]
We would like to thank the customer for taking the time to file his concerns regarding his account credit. Please let me begin with an apology for any inconvenience he experienced. We certainly do not want to cause him any frustrations.On 2/6/15 we were able to speak with our customer...
and we were able to assure him that his request to move his refund from his telephone service statement to his Internet service statement has been completed as of 2/3/15. We are truly sorry to hear of the difficulty our customer experienced in attempting to have this request facilitated. We appreciate our customer’s patience and understanding. It is our genuine desire to continue a positive relationship with our customer for many years to come. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at ###-###-####. Thank You.[redacted]Executive EscalationsCox Communications
September 19, 2016—Revdex.com complaint # [redacted] We are sorry to hear of the inconvenience and confusion that the customer has experienced with our company. Due to the concerns that the customer brought to the attention of your office, we notified our Collections Leadership Team and...
asked for a review of the account. We were advised by our Collections Team that once a customer makes payment arrangements and is granted an extension for a past due billing, the customer must make the payment on the promised date. If the customer does not make the payment, the account is in danger of being disconnected. Because the client’s account is severely past due, all future arrangements for payment or extensions can only be made directly with our Collections Department. Should the subscriber decide to make a payment or wish to discuss her account, she may contact our Collections Team directly at [redacted]. This group is fully capable of viewing and investigating the current and past due account charges in detail. We hope this information has been helpful to your office. Thank you. [redacted]/ Cox Communications Executive Offices/ Arizona
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
December 20, 2016—Revdex.com complaint# [redacted]—[redacted] We were sorry to hear of the difficulty that the customer experienced with our company. We attempted to reach the customer on several occasions but we were only able to leave voice mails. We invited the customer to contact us...
directly and we will assist her with her service concerns. As always, we appreciate the opportunity to assist a valued client. Thank you Catherine/ Cox Communications Executive Offices/ Arizona
We would like to thank the customer for taking the time to file their concerns regarding their Cox services. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customers any frustrations. Regarding the customer’s concerns...
with their services, we did attempt to reach them at the telephone number listed on their account to address these issues but we were unsuccessful. We have left voicemail messages and submitted an e-mail to the customer with our contact information. Should the customer contact us we will be happy to address their concerns with their services. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. [redacted] Executive Resolutions Cox Communications
Revdex.com #[redacted] We would like to thank the Revdex.com for the opportunity to address our customers concerns regarding their billing. It is certainly not our intention to cause any frustration. Due to the concerns brought to the attention of our office we reviewed the call in question to verify the promotion that was offered. From the call review we were able to confirm the customer was quoted a 12 month promotion and a 6 month promotion was inadvertently added in error. To honor the quoted rate and remain in good faith with our customer we will re-add the 35% off promotion to her account on 9/1/16 when the current promotion expires. When this promotion is added it will run for an additional 6 months to honor the 12 month time frame specified in the call. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Jaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We appreciate the opportunity to reply regarding Cox High Speed Internet service, the monthly data usage allowance, and Cox’s introduction of data usage billing. Cox offers a variety of High Speed Internet plans to meet the needs of its customers. These plans offer speeds ranging from 5mbps...
download/1mbps upload to 300mbps download/30mbps upload, and each has a data usage allowance of 1 terabyte (1TB). Monthly data usage calculations are based on the amount of the customer’s downloads, uploads and other Internet activity within their individual monthly billing cycle. As Internet usage is currently doubling every 2 years due to evolving customer needs, we continue to strive to provide the optimal residential broadband experience for all our customers. Cox provides the tools, such as data usage meters on cox.com and on the Cox Connect mobile app, that allow customers to monitor, manage, and track their household’s data usage and amount of data remaining for the monthly billing period. Cox will also provide browser alerts when reaching 85% and 100% of your monthly plan, and a grace period of 2 billing cycles when billing begins in your market. For more information on these tools, data usage, plans and examples of the many things you can do with 1TB of data in a month, visit www.cox.com/datausage. While monthly usage allowances are not new for our Internet service plans, Cox, like many other providers, is making changes to bill for blocks of data used by customers in excess of 1TB in your market. We trust that these tools will help you manage and understand residential broadband usage. We hope this information alleviates your expressed concerns. If you have any additional questions, please feel free to contact Cox at (888) 269-0574. Thank you.
We appreciate the customer’s honesty and transparency regarding their frustration. We want to assure them we respect their feedback. Upon receipt of this complaint, we were able to make contact with our customer on June 5th. After a review of their account, a courtesy credit was issued to...
the account for the disputed charges. We genuinely appreciate our customer’s patience throughout this situation and truly hope this gesture will resolve the matter at hand. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-1000. Thank you for your time and consideration. Melissa/Cox Communications Executive Offices/Arizona
November 20, 2014Complaint ID # [redacted]We would like to thank the customer for taking the time to express his concerns via the Revdex.com. We are sorry to learn that the customer had such difficulty in resolving this matter. We have reached out to the customer and have presented a...
resolution that the customer has indicated will satisfactorily address his concerns. We once again thank our valued customer and the Revdex.com for the opportunity to respond. Thank you, [redacted]Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
May 18, 2016—Revdex.com complaint # [redacted]—Jef [redacted] We were sorry to hear that the customer was unsatisfied with our response to the client’s first complaint filed with your office. As we stated in our original reply, there is a *$50.00 fee for a technician to come out to the subscriber’s home to activate or relocate an outlet for the customer. We would like to point out that company operates on the same pricing guidelines for all of our systems throughout the country. For assistance with scheduling a change of service or a service call, we suggest the customer contact our Technical Support Team for help. Our Technical Team can review and advise the client if there will be a charge associated with a visit to the home. This group is available 24 hours a day, seven days a week, and 365 days of the year. We can be reached at 623-594-1000. While we always appreciate the opportunity to address customer’s concerns via the Revdex.com, we cannot guarantee that the customer will not have charges associated with a visit to the home. We hope this information has been helpful to your office. Thank you. Catherine/ Cox Communications Executive Offices/ Arizona *rates subject to change
Revdex.com Case # [redacted] It is our goal to provide our customers with exemplary customer service. We sincerely regret the inconvenience that our customer has experienced with our company. We have verified with the Cox Retail Store Manager that the customer’s concerns regarding the...
equipment have been addressed and resolved as of June 2, 2016. Thank you for your time and consideration. Jesse W. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We are truly sorry to hear our customer still has additional concerns regarding her Cox account. We take the concerns of our customers very seriously and we appreciate our customer’s patience throughout this situation. In reference to the concerns brought forth in the most recent rebuttal, we were able to speak with our customer on 4/09/15. When speaking to our customer, we explained that we completed a full research of her account in addition to listening to the calls she had with our Customer Care Center on 1/20/15 and 1/26/15. We explained to our customer that the quote of roughly $95.51 she was given was a quote for her Internet and telephone services. However, on 1/26/15 our customer contacted our Customer Care Center again and ordered our cable services. We were able to confirm that our customer was advised of the additional costs that adding this service would incur.While we absolutely understand our customer’s frustration, we must explain that we have done our due diligence in researching their concerns and we must inform them that the existing rate for their service is correct. We are unable to provide them with the monthly rate of $95.51 for their cable, Internet, and telephone service as this quote was only intended to be the pricing for their Internet and telephone services.We appreciate our customer’s patience and understanding. Thank you.
[redacted]Executive EscalationsCox Communications
Dear Ms. [redacted] Please accept our apologies if you feel our initial response was not sufficient. We would like to have a technician come to your home to address and resolve all of your service concerns.Please contact me at your earliest convenience so that we can confirm a good day and time to have someone come out. My office hours are 8:30am to 5:00pm, Monday through Friday.Respectfully,Sylvia L. D[redacted]Executive Office of the Regional Manager1-[redacted]
December 16, 2015
Revdex.com complaint# [redacted]—[redacted]
We were sorry to hear of the difficulty and confusion that
the customer experienced.
Due to the installation and service issues that the customer
brought to the attention of your office, we...
contacted the customer directly and
sent one of our Goodyear Field Supervisors to assist the client directly. We were able to investigate and review the
billing concerns that the subscriber had as well, and the customer is very
happy and satisfied with the service that we provided.
Thank you as always, we appreciate the opportunity to assist
a customer.
[redacted]/ Cox Communications Executive Offices/ Arizona
We would like to thank the customer for taking the time to file her concerns regarding the pricing on her account as well as the poor experience she had on the phone. Please let me begin with an apology for any inconvenience she experienced. We certainly did not want to cause her any...
frustrations. Upon receipt of this complaint, we reached out and spoke with our customer. We collected the feedback regarding the poor interactions and have passed that along to the appropriate teams for resolution. We also discussed the rates and services for our products and provided information for the customer to make some changes. We will be following up once they have had time to discuss them. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customer’s perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-1000. Thank You. Thomas Executive Resolutions Cox Communications
It has been verified today that the issue I was promised by Cox many times to be fixed, never was. In fact, the engineer that came out today verified speeds were still inconsistent and nodes still had issues. I didn’t bother asking if the main cable down the street was replaced, I assumed not. So since February I have spent countless hours with dozens of cox techs and mangers, taken a great deal of time off work along with at least of $1000 spent on modems and routers only to find out that the issues was never fixed with Cox. Since I have been paying cox for years for speeds I have never gotten, I am more than a little angry, in fact beyond furious and considering attorney general intervention along with FCC. Additionally, I am also considering notifying my neighbors and friends in the media. This due to the fact I am getting 0.5mbps speeds to 40mbps as of today, this is unacceptable at a promised 150mbps or more @$119 a month? Really? Therefore I am insisting that Cox fix this issue once and for all, I also want years of credit. I can’t began to tell you how angry I am, I want the fix and credit in writing along with proof the issue was fixed. I will hold off on proceeding further giving cox one more try after, in my opinion, evading and lying that the issues was fixed. Otherwise, I will proceed with AG, FCC and my dear friend and x-neighbor [redacted] who lived across the street and also experienced the same issues. I think she would like to have the story since she personally experienced it, (you can check public records). Finally, [redacted] who also lived next door would also like the information since he fought with cox for years on this issue. I personally feel cox has decided the home owners on rawhide ave for a long time now and have made promises and never followed through with anything fix or credits. I was to receive a min year credit, never got that along with the speed fix. [redacted]
We have made direct contact with the customer and will continue to work with her in an attempt to resolve the issues that she brought to your attention. Thank you for the opportunity to assist our customer. [redacted]/Cox Communications Executive Offices/ Arizona
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Gretta G[redacted]
June 4, 2015 Revdex.com complaint # [redacted] We were sorry to hear that the customer was unhappy with the rates that he is paying for service. Due to the concerns that the customer brought to your attention, we attempted to reach the customer directly by phone. While we...
were not able to speak with him, we did leave several detailed messages and advised of our solutions to his concerns. We invited the customer to call us directly if he had questions regarding his account. Also, the customer is always welcome to call our Customer Service Department for assistance at [redacted]. Thank you for the opportunity to assist our customer. [redacted]/Office of the General Manager/ Cox Communications Executive Offices/ Arizona
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I consider the complaint resolved as they have met their commitment. I thank everyone involved with this resolution.
Regards,
[redacted]
We would like to thank the customer for taking the time to file his concerns regarding his account credit. Please let me begin with an apology for any inconvenience he experienced. We certainly do not want to cause him any frustrations.On 2/6/15 we were able to speak with our customer...
and we were able to assure him that his request to move his refund from his telephone service statement to his Internet service statement has been completed as of 2/3/15. We are truly sorry to hear of the difficulty our customer experienced in attempting to have this request facilitated. We appreciate our customer’s patience and understanding. It is our genuine desire to continue a positive relationship with our customer for many years to come. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at ###-###-####. Thank You.[redacted]Executive EscalationsCox Communications
September 19, 2016—Revdex.com complaint # [redacted] We are sorry to hear of the inconvenience and confusion that the customer has experienced with our company. Due to the concerns that the customer brought to the attention of your office, we notified our Collections Leadership Team and...
asked for a review of the account. We were advised by our Collections Team that once a customer makes payment arrangements and is granted an extension for a past due billing, the customer must make the payment on the promised date. If the customer does not make the payment, the account is in danger of being disconnected. Because the client’s account is severely past due, all future arrangements for payment or extensions can only be made directly with our Collections Department. Should the subscriber decide to make a payment or wish to discuss her account, she may contact our Collections Team directly at [redacted]. This group is fully capable of viewing and investigating the current and past due account charges in detail. We hope this information has been helpful to your office. Thank you. [redacted]/ Cox Communications Executive Offices/ Arizona
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
December 20, 2016—Revdex.com complaint# [redacted]—[redacted] We were sorry to hear of the difficulty that the customer experienced with our company. We attempted to reach the customer on several occasions but we were only able to leave voice mails. We invited the customer to contact us...
directly and we will assist her with her service concerns. As always, we appreciate the opportunity to assist a valued client. Thank you Catherine/ Cox Communications Executive Offices/ Arizona
We would like to thank the customer for taking the time to file their concerns regarding their Cox services. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customers any frustrations. Regarding the customer’s concerns...
with their services, we did attempt to reach them at the telephone number listed on their account to address these issues but we were unsuccessful. We have left voicemail messages and submitted an e-mail to the customer with our contact information. Should the customer contact us we will be happy to address their concerns with their services. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. [redacted] Executive Resolutions Cox Communications
Revdex.com #[redacted] We would like to thank the Revdex.com for the opportunity to address our customers concerns regarding their billing. It is certainly not our intention to cause any frustration. Due to the concerns brought to the attention of our office we reviewed the call in question to verify the promotion that was offered. From the call review we were able to confirm the customer was quoted a 12 month promotion and a 6 month promotion was inadvertently added in error. To honor the quoted rate and remain in good faith with our customer we will re-add the 35% off promotion to her account on 9/1/16 when the current promotion expires. When this promotion is added it will run for an additional 6 months to honor the 12 month time frame specified in the call. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Jaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We appreciate the opportunity to reply regarding Cox High Speed Internet service, the monthly data usage allowance, and Cox’s introduction of data usage billing. Cox offers a variety of High Speed Internet plans to meet the needs of its customers. These plans offer speeds ranging from 5mbps...
download/1mbps upload to 300mbps download/30mbps upload, and each has a data usage allowance of 1 terabyte (1TB). Monthly data usage calculations are based on the amount of the customer’s downloads, uploads and other Internet activity within their individual monthly billing cycle. As Internet usage is currently doubling every 2 years due to evolving customer needs, we continue to strive to provide the optimal residential broadband experience for all our customers. Cox provides the tools, such as data usage meters on cox.com and on the Cox Connect mobile app, that allow customers to monitor, manage, and track their household’s data usage and amount of data remaining for the monthly billing period. Cox will also provide browser alerts when reaching 85% and 100% of your monthly plan, and a grace period of 2 billing cycles when billing begins in your market. For more information on these tools, data usage, plans and examples of the many things you can do with 1TB of data in a month, visit www.cox.com/datausage. While monthly usage allowances are not new for our Internet service plans, Cox, like many other providers, is making changes to bill for blocks of data used by customers in excess of 1TB in your market. We trust that these tools will help you manage and understand residential broadband usage. We hope this information alleviates your expressed concerns. If you have any additional questions, please feel free to contact Cox at (888) 269-0574. Thank you.
We appreciate the customer’s honesty and transparency regarding their frustration. We want to assure them we respect their feedback. Upon receipt of this complaint, we were able to make contact with our customer on June 5th. After a review of their account, a courtesy credit was issued to...
the account for the disputed charges. We genuinely appreciate our customer’s patience throughout this situation and truly hope this gesture will resolve the matter at hand. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-1000. Thank you for your time and consideration. Melissa/Cox Communications Executive Offices/Arizona
November 20, 2014Complaint ID # [redacted]We would like to thank the customer for taking the time to express his concerns via the Revdex.com. We are sorry to learn that the customer had such difficulty in resolving this matter. We have reached out to the customer and have presented a...
resolution that the customer has indicated will satisfactorily address his concerns. We once again thank our valued customer and the Revdex.com for the opportunity to respond. Thank you, [redacted]Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region