We would like to thank the customer for taking the time to file their concerns regarding their former Cox account. Please let me begin with an apology for any inconvenience they experienced. Additionally, our thoughts are certainly with our customer following the loss of their loved...
one. Upon receipt of this complaint, we were able to make contact with our customer on 3/4/17 to arrange to have a technician pick up the equipment in question at no additional cost. Once the equipment has been picked up, the unreturned equipment charges will be removed within 3-5 days. We are confident the issue at hand has been resolved. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. George Executive Resolutions Cox Communications
We have made direct contact with the customer and will continue to work with her in an attempt to resolve the issues that she brought to your attention. Thank you for the opportunity to assist our customer. [redacted]/Cox Communications Executive Offices/ Arizona
What about all the time I spent trying to get my bill fixed that cox had no answers as to why it was changed? And my 2 trips to the service depot in Gilbert? No deduction of bill for my wasted time due to their problems? I spent 6 hours on the phone and 2 hours at their store. All for a problem that was Cox fault and they just apologize? Not acceptable.
We would like to thank the customer for taking the time to file him concerns regarding the changes in service and poor experience completing this. Please let me begin with an apology for any inconvenience he experienced. We certainly did not want to cause him any frustrations. Upon...
receipt of this complaint, we reached out and spoke with the customer. The services had already been corrected by the time of our call. To finish addressing the customer’s concerns, a correction of the promotional discount was applied for the remaining services. Finally, feedback was submit based on the experiences the customer had. At this time, the customer has no further questions or concerns. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customer’s perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-1000. Thank You. Thomas Executive Resolutions Cox Communications
We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address...
their concerns and have provided a successful resolution. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the Revdex.com has given to us to assist our customer. [redacted]
Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
Revdex.com Case # [redacted] We regret to hear of any inconvenience that our customer has experienced with our company. It is certainly not our intention to cause any frustration. We have contacted the customer directly on 7/13/16 to address their concerns and provide a successful resolution....
It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Jesse W. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the customer for taking the time to file his concerns regarding the equipment and billing his former Cox account. Please let me begin with an apology for any inconvenience he experienced. We certainly do not want to cause him any frustrations.Upon receipt of this complaint, we...
reviewed the account and we were able to confirm the modem in question was returned and removed from the account on 2/29/16. Once the equipment was removed from the account, the associated unreturned equipment charge of $108.60 was also removed on 2/29/16. We see that our customer spoke with our Customer Care Center on 3/18/16 who confirmed his account refund balance and assured him of the timeframe in which he can expect to receive this. Generally, once an account refund is processed it will be received within 1-3 weeks. Our review of the account shows the first portion of the refund ($48.54) was processed and mailed on 3/8/16, and the remaining $57.76 will be processed and mailed within 5-7 business days. We are confident the issue at hand has been resolved. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-1000. Thank You. George Executive ResolutionsCox Communications
It has been verified today that the issue I was promised by Cox many times to be fixed, never was. In fact, the engineer that came out today verified speeds were still inconsistent and nodes still had issues. I didn’t bother asking if the main cable down the street was replaced, I assumed not. So since February I have spent countless hours with dozens of cox techs and mangers, taken a great deal of time off work along with at least of $1000 spent on modems and routers only to find out that the issues was never fixed with Cox. Since I have been paying cox for years for speeds I have never gotten, I am more than a little angry, in fact beyond furious and considering attorney general intervention along with FCC. Additionally, I am also considering notifying my neighbors and friends in the media. This due to the fact I am getting 0.5mbps speeds to 40mbps as of today, this is unacceptable at a promised 150mbps or more @$119 a month? Really? Therefore I am insisting that Cox fix this issue once and for all, I also want years of credit. I can’t began to tell you how angry I am, I want the fix and credit in writing along with proof the issue was fixed. I will hold off on proceeding further giving cox one more try after, in my opinion, evading and lying that the issues was fixed. Otherwise, I will proceed with AG, FCC and my dear friend and x-neighbor [redacted] who lived across the street and also experienced the same issues. I think she would like to have the story since she personally experienced it, (you can check public records). Finally, [redacted] who also lived next door would also like the information since he fought with cox for years on this issue. I personally feel cox has decided the home owners on rawhide ave for a long time now and have made promises and never followed through with anything fix or credits. I was to receive a min year credit, never got that along with the speed fix. [redacted]
Dear Ms. [redacted] Please accept our apologies if you feel our initial response was not sufficient. We would like to have a technician come to your home to address and resolve all of your service concerns.Please contact me at your earliest convenience so that we can confirm a good day and time to have someone come out. My office hours are 8:30am to 5:00pm, Monday through Friday.Respectfully,Sylvia L. D[redacted]Executive Office of the Regional Manager1-[redacted]
May 18, 2016—Revdex.com complaint # [redacted]—Jef [redacted] We were sorry to hear that the customer was unsatisfied with our response to the client’s first complaint filed with your office. As we stated in our original reply, there is a *$50.00 fee for a technician to come out to the subscriber’s home to activate or relocate an outlet for the customer. We would like to point out that company operates on the same pricing guidelines for all of our systems throughout the country. For assistance with scheduling a change of service or a service call, we suggest the customer contact our Technical Support Team for help. Our Technical Team can review and advise the client if there will be a charge associated with a visit to the home. This group is available 24 hours a day, seven days a week, and 365 days of the year. We can be reached at 623-594-1000. While we always appreciate the opportunity to address customer’s concerns via the Revdex.com, we cannot guarantee that the customer will not have charges associated with a visit to the home. We hope this information has been helpful to your office. Thank you. Catherine/ Cox Communications Executive Offices/ Arizona *rates subject to change
We are sorry to hear of the customer’s concern regarding their account billing. The customer currently subscribes to our Preferred level of internet service. The normal rate card pricing for this service is $62.99 per month. Any deviation from this price point is a promotional...
discount set to expire. We do not have any offer that will permanently lower the internet rate by 50% indefinitely. The customer has been given a series of loyalty discounts in consideration of his concerns with the pricing and as a show of our commitment to retaining his business. These discounts are purely a courtesy and are not a guaranteed rate. The customer is currently receiving a discount that will lower his internet rate until May of 2015. After such time his billing will resume at the normal rate card pricing. We offer several tiers of internet service and encourage the customer to contact us to find a tier that may be at a price point he is more comfortable with. On November 21st we show the customer’s account was credited a total of $57.09. These credit adjustments show on the customer’s November 29th statement. We thank our customer and the Revdex.com for the opportunity to respond. Sincerely, [redacted]Executive ResolutionsOffice of the General ManagerCox Communications, [redacted]
We were sorry to hear of the difficulty and confusion that
the customer experienced.
Due to the installation and service issues that the customer
brought to the attention of your office, we...
contacted the customer directly and
sent one of our Goodyear Field Supervisors to assist the client directly. We were able to investigate and review the
billing concerns that the subscriber had as well, and the customer is very
happy and satisfied with the service that we provided.
Thank you as always, we appreciate the opportunity to assist
a customer.
Revdex.com #[redacted]We have contacted the customer directly to address their concerns. It was verified that the connectivity concerns that the customer brought to your attention was not a result of an error on our part. We have relayed this information to the subscriber and he is aware that our company...
would not be able to assist or take responsibility for his computer. Thank you for your time and consideration. Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
We do not accept the response, we want a resolution of compensation of services dating back to when we started the Cox Ultimate. From the start we did not get the said services till this past week. What the Cox response is referring to a scheduling mistake made by them, we have records to prove this .
April 27, 2016 Revdex.com complaint# [redacted] We were sorry to hear of the difficulty that the customer has experienced with email. Due to the concerns that she brought to the attention of your office, we contacted the customer directly to assist her. Our Tier 2 Leadership...
has reviewed her account in detail; and we will continue to work with the client and ensure that has the correct information regarding her Internet and email service with us. As always, thank you for the opportunity to assist a valued customer! Catherine/ Cox Communications Executive Offices/ Arizona
We would like to thank the Revdex.com for bringing our customer’s billing concerns to the attention of your office. It is certainly not our intention to cause any frustration. Due to the concerns brought to the attention of your office, we thoroughly reviewed our customer’s account. Our...
investigation found that our customer called our Customer Care Center on 6/27/16 after receiving a statement for active services. When she asked why she was getting a bill after she canceled her services, we advised her that there are no records showing her request to cancel services. Although she said she called to cancel service at the beginning of June, we do not have any record of that interaction. Additionally, there is not any records of our customer arranging for the equipment to be picked up or returned. We asked our customer if she had already returned her equipment and she said she had not and that it was left at the apartment. We advised her that if the equipment was not returned that she would be charged for it. She advised us that she will retrieve the equipment so return boxes, with prepaid labels, were sent to her current address for her to send the equipment back. Even though we are not able to verify that the equipment was picked up and/or returned, as a courtesy, we removed the equipment from the account. Should our customer find the equipment in question, we ask that they return it to a retail store. Please know that after the equipment charges were removed it left a remaining balance owed on the account in the amount of $10.34. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. [redacted] / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the customer for taking the time to file his concerns regarding his Cox account billing. Please let me begin with an apology for any inconvenience he experienced. We certainly do not want to cause him any frustrations.On 11/18/14 we were able to speak with our...
customer and we were able to confirm that the equipment fees in question had already been removed from his account as of the time of our call. Additionally, we assured him that his credit report has not been impacted by this situation. We are truly regretful of how this situation has impacted our customer and we appreciate their patience and understanding. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. It is our hope that in the future that our customer does reconsider us as their service provider. If they should have any additional questions or concerns, they can contact our Customer Care Center at ###-###-####. Thank You.
[redacted]Executive ResolutionsCox Communications
We would like to thank the customer for taking the time to file his concerns regarding his bill. Please let me begin with an apology for any inconvenience he experienced. We certainly do not want to cause him any frustrations. Due to the concerns that the client brought to your...
attention, we contacted the customer directly. The necessary adjustments have been made to the customer’s account. At this moment the customers billing concern has been resolved in a satisfactory manner. The client has our contact information should she wish to contact us directly. Thank You. Atari/Cox Communications Executive Offices/ Arizona
We would like to thank the customer for taking the time to file their concerns regarding their services and recent damage claim. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customers any frustrations. Regarding the...
customer’s concerns with their services and damage claim, we did attempt to reach them at the telephone number they provided to us ([redacted] and [redacted] to address these issues but we were unsuccessful. We have left voicemail messages and submitted an e-mail to the customer with our contact information. Should the customer contact us we will be happy to address their concerns with their account billing. Although we were unsuccessful in reaching our customer, our Field Leadership Department did confirm that they spoke with our customer on 2/2/16 and confirmed the service issues have since been resolved. Additionally, a return visit has been scheduled for 2/5/16 to address the damage claim mentioned by our customer. We are confident the issue at hand has now been resolved. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. George Executive Resolutions Cox Communications
We would like to thank the customer for taking the time to file their concerns regarding their former Cox account. Please let me begin with an apology for any inconvenience they experienced. Additionally, our thoughts are certainly with our customer following the loss of their loved...
one. Upon receipt of this complaint, we were able to make contact with our customer on 3/4/17 to arrange to have a technician pick up the equipment in question at no additional cost. Once the equipment has been picked up, the unreturned equipment charges will be removed within 3-5 days. We are confident the issue at hand has been resolved. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. George Executive Resolutions Cox Communications
did not honor original terms. Offered no discount to satisfy the poor service.
We have made direct contact with the customer and will continue to work with her in an attempt to resolve the issues that she brought to your attention. Thank you for the opportunity to assist our customer. [redacted]/Cox Communications Executive Offices/ Arizona
What about all the time I spent trying to get my bill fixed that cox had no answers as to why it was changed? And my 2 trips to the service depot in Gilbert? No deduction of bill for my wasted time due to their problems? I spent 6 hours on the phone and 2 hours at their store. All for a problem that was Cox fault and they just apologize? Not acceptable.
We would like to thank the customer for taking the time to file him concerns regarding the changes in service and poor experience completing this. Please let me begin with an apology for any inconvenience he experienced. We certainly did not want to cause him any frustrations. Upon...
receipt of this complaint, we reached out and spoke with the customer. The services had already been corrected by the time of our call. To finish addressing the customer’s concerns, a correction of the promotional discount was applied for the remaining services. Finally, feedback was submit based on the experiences the customer had. At this time, the customer has no further questions or concerns. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customer’s perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-1000. Thank You. Thomas Executive Resolutions Cox Communications
We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address...
their concerns and have provided a successful resolution. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the Revdex.com has given to us to assist our customer. [redacted]
Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
Revdex.com Case # [redacted] We regret to hear of any inconvenience that our customer has experienced with our company. It is certainly not our intention to cause any frustration. We have contacted the customer directly on 7/13/16 to address their concerns and provide a successful resolution....
It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Jesse W. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the customer for taking the time to file his concerns regarding the equipment and billing his former Cox account. Please let me begin with an apology for any inconvenience he experienced. We certainly do not want to cause him any frustrations.Upon receipt of this complaint, we...
reviewed the account and we were able to confirm the modem in question was returned and removed from the account on 2/29/16. Once the equipment was removed from the account, the associated unreturned equipment charge of $108.60 was also removed on 2/29/16. We see that our customer spoke with our Customer Care Center on 3/18/16 who confirmed his account refund balance and assured him of the timeframe in which he can expect to receive this. Generally, once an account refund is processed it will be received within 1-3 weeks. Our review of the account shows the first portion of the refund ($48.54) was processed and mailed on 3/8/16, and the remaining $57.76 will be processed and mailed within 5-7 business days. We are confident the issue at hand has been resolved. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-1000. Thank You. George Executive ResolutionsCox Communications
It has been verified today that the issue I was promised by Cox many times to be fixed, never was. In fact, the engineer that came out today verified speeds were still inconsistent and nodes still had issues. I didn’t bother asking if the main cable down the street was replaced, I assumed not. So since February I have spent countless hours with dozens of cox techs and mangers, taken a great deal of time off work along with at least of $1000 spent on modems and routers only to find out that the issues was never fixed with Cox. Since I have been paying cox for years for speeds I have never gotten, I am more than a little angry, in fact beyond furious and considering attorney general intervention along with FCC. Additionally, I am also considering notifying my neighbors and friends in the media. This due to the fact I am getting 0.5mbps speeds to 40mbps as of today, this is unacceptable at a promised 150mbps or more @$119 a month? Really? Therefore I am insisting that Cox fix this issue once and for all, I also want years of credit. I can’t began to tell you how angry I am, I want the fix and credit in writing along with proof the issue was fixed. I will hold off on proceeding further giving cox one more try after, in my opinion, evading and lying that the issues was fixed. Otherwise, I will proceed with AG, FCC and my dear friend and x-neighbor [redacted] who lived across the street and also experienced the same issues. I think she would like to have the story since she personally experienced it, (you can check public records). Finally, [redacted] who also lived next door would also like the information since he fought with cox for years on this issue. I personally feel cox has decided the home owners on rawhide ave for a long time now and have made promises and never followed through with anything fix or credits. I was to receive a min year credit, never got that along with the speed fix. [redacted]
Dear Ms. [redacted] Please accept our apologies if you feel our initial response was not sufficient. We would like to have a technician come to your home to address and resolve all of your service concerns.Please contact me at your earliest convenience so that we can confirm a good day and time to have someone come out. My office hours are 8:30am to 5:00pm, Monday through Friday.Respectfully,Sylvia L. D[redacted]Executive Office of the Regional Manager1-[redacted]
May 18, 2016—Revdex.com complaint # [redacted]—Jef [redacted] We were sorry to hear that the customer was unsatisfied with our response to the client’s first complaint filed with your office. As we stated in our original reply, there is a *$50.00 fee for a technician to come out to the subscriber’s home to activate or relocate an outlet for the customer. We would like to point out that company operates on the same pricing guidelines for all of our systems throughout the country. For assistance with scheduling a change of service or a service call, we suggest the customer contact our Technical Support Team for help. Our Technical Team can review and advise the client if there will be a charge associated with a visit to the home. This group is available 24 hours a day, seven days a week, and 365 days of the year. We can be reached at 623-594-1000. While we always appreciate the opportunity to address customer’s concerns via the Revdex.com, we cannot guarantee that the customer will not have charges associated with a visit to the home. We hope this information has been helpful to your office. Thank you. Catherine/ Cox Communications Executive Offices/ Arizona *rates subject to change
We are sorry to hear of the customer’s concern regarding their account billing. The customer currently subscribes to our Preferred level of internet service. The normal rate card pricing for this service is $62.99 per month. Any deviation from this price point is a promotional...
discount set to expire. We do not have any offer that will permanently lower the internet rate by 50% indefinitely. The customer has been given a series of loyalty discounts in consideration of his concerns with the pricing and as a show of our commitment to retaining his business. These discounts are purely a courtesy and are not a guaranteed rate. The customer is currently receiving a discount that will lower his internet rate until May of 2015. After such time his billing will resume at the normal rate card pricing. We offer several tiers of internet service and encourage the customer to contact us to find a tier that may be at a price point he is more comfortable with. On November 21st we show the customer’s account was credited a total of $57.09. These credit adjustments show on the customer’s November 29th statement. We thank our customer and the Revdex.com for the opportunity to respond. Sincerely, [redacted]Executive ResolutionsOffice of the General ManagerCox Communications, [redacted]
December 16, 2015
Revdex.com complaint# [redacted]—[redacted]
We were sorry to hear of the difficulty and confusion that
the customer experienced.
Due to the installation and service issues that the customer
brought to the attention of your office, we...
contacted the customer directly and
sent one of our Goodyear Field Supervisors to assist the client directly. We were able to investigate and review the
billing concerns that the subscriber had as well, and the customer is very
happy and satisfied with the service that we provided.
Thank you as always, we appreciate the opportunity to assist
a customer.
[redacted]/ Cox Communications Executive Offices/ Arizona
Revdex.com #[redacted]We have contacted the customer directly to address their concerns. It was verified that the connectivity concerns that the customer brought to your attention was not a result of an error on our part. We have relayed this information to the subscriber and he is aware that our company...
would not be able to assist or take responsibility for his computer. Thank you for your time and consideration. Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
We do not accept the response, we want a resolution of compensation of services dating back to when we started the Cox Ultimate. From the start we did not get the said services till this past week. What the Cox response is referring to a scheduling mistake made by them, we have records to prove this .
April 27, 2016 Revdex.com complaint# [redacted] We were sorry to hear of the difficulty that the customer has experienced with email. Due to the concerns that she brought to the attention of your office, we contacted the customer directly to assist her. Our Tier 2 Leadership...
has reviewed her account in detail; and we will continue to work with the client and ensure that has the correct information regarding her Internet and email service with us. As always, thank you for the opportunity to assist a valued customer! Catherine/ Cox Communications Executive Offices/ Arizona
We would like to thank the Revdex.com for bringing our customer’s billing concerns to the attention of your office. It is certainly not our intention to cause any frustration. Due to the concerns brought to the attention of your office, we thoroughly reviewed our customer’s account. Our...
investigation found that our customer called our Customer Care Center on 6/27/16 after receiving a statement for active services. When she asked why she was getting a bill after she canceled her services, we advised her that there are no records showing her request to cancel services. Although she said she called to cancel service at the beginning of June, we do not have any record of that interaction. Additionally, there is not any records of our customer arranging for the equipment to be picked up or returned. We asked our customer if she had already returned her equipment and she said she had not and that it was left at the apartment. We advised her that if the equipment was not returned that she would be charged for it. She advised us that she will retrieve the equipment so return boxes, with prepaid labels, were sent to her current address for her to send the equipment back. Even though we are not able to verify that the equipment was picked up and/or returned, as a courtesy, we removed the equipment from the account. Should our customer find the equipment in question, we ask that they return it to a retail store. Please know that after the equipment charges were removed it left a remaining balance owed on the account in the amount of $10.34. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. [redacted] / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the customer for taking the time to file his concerns regarding his Cox account billing. Please let me begin with an apology for any inconvenience he experienced. We certainly do not want to cause him any frustrations.On 11/18/14 we were able to speak with our...
customer and we were able to confirm that the equipment fees in question had already been removed from his account as of the time of our call. Additionally, we assured him that his credit report has not been impacted by this situation. We are truly regretful of how this situation has impacted our customer and we appreciate their patience and understanding. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. It is our hope that in the future that our customer does reconsider us as their service provider. If they should have any additional questions or concerns, they can contact our Customer Care Center at ###-###-####. Thank You.
[redacted]Executive ResolutionsCox Communications
We would like to thank the customer for taking the time to file his concerns regarding his bill. Please let me begin with an apology for any inconvenience he experienced. We certainly do not want to cause him any frustrations. Due to the concerns that the client brought to your...
attention, we contacted the customer directly. The necessary adjustments have been made to the customer’s account. At this moment the customers billing concern has been resolved in a satisfactory manner. The client has our contact information should she wish to contact us directly. Thank You. Atari/Cox Communications Executive Offices/ Arizona
We would like to thank the customer for taking the time to file their concerns regarding their services and recent damage claim. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customers any frustrations. Regarding the...
customer’s concerns with their services and damage claim, we did attempt to reach them at the telephone number they provided to us ([redacted] and [redacted] to address these issues but we were unsuccessful. We have left voicemail messages and submitted an e-mail to the customer with our contact information. Should the customer contact us we will be happy to address their concerns with their account billing. Although we were unsuccessful in reaching our customer, our Field Leadership Department did confirm that they spoke with our customer on 2/2/16 and confirmed the service issues have since been resolved. Additionally, a return visit has been scheduled for 2/5/16 to address the damage claim mentioned by our customer. We are confident the issue at hand has now been resolved. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. George Executive Resolutions Cox Communications