October 23, 2015Revdex.com complaint #[redacted]. –[redacted]
We were sorry to hear that our customer experienced confusion on her billing. Due to the concerns that the subscriber brought to your office, we attempted to contact her on two different occasions, to no avail.While we did confirm on...
our message that her refund will be processed, the customer is aware that the billing incurred with us will still have to be paid. The subscriber stated in her documentation to your office that our company signed her up for automatic payment and cable service without her knowledge or request. We would like to point out that without a request, as well as authorization with a PIN: or last four of SS number from the customer, we are not able to sign up any subscriber for service or Easy Pay. Because the customer did not answer her phone or return our calls, we suggest that she call our Customer Service Department at her convenience for assistance on her account. Any one of our trained and knowledgeable agents can help and explain the bill, balance owed, rate going forward, etc. We can be reached at [redacted] We hope this information has been helpful to your office. Catherine/Cox Communications Executive Offices/ Arizona
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I consider this complaint resolved as long as the cables stay buried.
Regards,
Jeannie C[redacted]
April 1, 2016—Revdex.com complaint# [redacted]—Lisa R[redacted] Due to the concerns that the customer brought to the attention of your office, we contacted both our Corporate Office and our Damage Claims Department for information. We spoke to our Customer Care Managers as well as the Damage Claim Team...
Leadership, and reviewed all documentation of the situation that occurred. Our records confirm that after a thorough investigation by our office on the damage claim, we could not find fault with our installer on the concerns that the customer brought to the attention of your office. We hope this information has been helpful to your office. Thank you for the opportunity to address these concerns. Catherine/ Cox Communications Executive Offices/ Arizona
We would like to thank the customer for taking the time to file his concerns regarding his Internet connection. Additionally, we regret any inconvenience they may have experienced when discussing their concerns with a member of our Technical Support Department. Please let me begin with an...
apology for any inconvenience he experienced. We certainly do not want to cause him any frustrations.Regarding the customer’s concerns with their Internet services, we did attempt to reach them at both telephone numbers listed on their account ([redacted]-[redacted]-[redacted] and [redacted]-[redacted]-[redacted]) to address these issues but we were unsuccessful. During our research of their recent speed tests, it does appear that the customer is now receiving adequate speeds for their level of subscription. If the issue is still present, we do encourage the customer to call ([redacted])[redacted]-[redacted] EXT: [redacted] and we will be happy to assist them further. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. [redacted]Executive ResolutionsCox Communications
Dear Ms. [redacted] Thank you for allowing Cox the opportunity to serve your communication needs. We are in receipt of your complaint letter filed with the Revdex.com in regards to installation fees that have been billed to your account.Our records show that on February 12, 2016,...
$104 of the installation credits were applied to your account. Today (February 22, 2016), I have issued the remaining $50.00. These credits will reflect on your next billing statement.Please accept our apologies for the frustration we have caused you. I am available for any additional questions and/or concerns you may have regarding your Cox account. My office hours are 8:30am to 5:00pm, Monday through Friday.Respectfully, Sylvia L. D[redacted]Executive Office of the Regional ManagerCox Communications[redacted]
Revdex.com Case # [redacted] We would like to thank the customer for taking the time to file his concerns regarding his Cox High Speed Internet service. Please let me begin with an apology for any inconvenience he experienced. We certainly do not want to cause him any frustrations. ...
Upon reviewing their concerns, we reviewed our records and confirmed that the original modem fully supported their subscribed Internet speeds at the time of purchase. When Cox increased the Internet speeds in 2013, several notifications were sent to customers about the equipment needed to receive the new speeds. Since the increase in 2013, Cox further increased the speeds in 2014 and again in April of 2016. While we certainly recognize their frustration, it is the responsibility of our customers to notify us should they have concerns with their services. Due to our customer’s tenure with us, we have applied a $64.00 goodwill adjustment to the account. This amount is to reflect the cost of our 15 Mbps package over a two month period. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at ###-###-####. Thank you for your time and consideration. Jesse W. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
[redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11504345, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Llamada a COX 6/10/16Aquí les hago llegar los último minutos de lo que arregle con el supervisor Roger departamento de facturación de Cox comunication y él mismo me confirma que mi próximo pago es del monto que se acordó anteriormente con Cecilia (fecha 5/12 autorización del pago #[redacted]Gracias por su atención.Atn: [redacted]Revdex.com Translation:Here is the latest information about the settlement with the supervisor Roger in the billing department of Cox Communication and at the same time verify that my next payment will be of the amount that it was agreed previously with Cecilia date 5/12 authorizing the payment #[redacted]
Regards,
[redacted]
Revdex.com Case# [redacted] It is our goal to provide our customers with exemplary customer service. We sincerely regret any inconvenience that our customer has experienced with our company. In most cases we will provide the option to self-install Cox services as long as Cox services have been...
active in the residence within the last 12 months. Unfortunately the customer’s address was not eligible so a Professional Installation, which is provided during the order process, was required. Regarding the visit, we have forwarded our customer’s concerns and feedback to our Field Leadership for further review and to provide the appropriate coaching. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for any frustration that the customer has experienced. As a one-time courtesy, we have provided an adjustment for the installation fee. Thank you for your time and consideration. [redacted]
Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
[redacted] Case #[redacted] We are sorry to hear our customer was negatively impacted by a payment issues. We directly contacted the customer by phone and telephone. The refund check was delivered today by [redacted] according to the tracking information. We are currently working with the customer to...
address the concerns and to a successful resolution. Thank you for your time and consideration. [redacted].Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
Revdex.com Case # [redacted] It is our goal to provide our customers with exemplary customer service. We sincerely regret the inconvenience that our customer has experienced with our company. We have attempted to contact our customer directly at the e-mail address and telephone number...
provided on 5/27/16 and 6/2/16. Once we are able to verify the account, we can address their concerns and provide a successful resolution. Thank you for your time and consideration. Jesse W. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.The Cox representative Ivan assured me that in the future they will sweep any gravel they caused to disperse off of customer driveways, and to rake out gravel ground cover to leave it in the state they found it after working on gravel covered yards. He will inform his field service technicians about this.
Regards,
[redacted]
We would like to thank the customer for taking the time to file her concerns regarding the charges on her account. Please let me begin with an apology for any inconvenience she experienced. We certainly did not want to cause her any frustrations. At the time we received this complaint,...
we had already been working with the customer through other escalation paths regarding the same concerns. We have already explained that the customer is responsible for the charges on the account. The customer agreed that they broke the contract willingly, knowing the charges would be placed on the account. We have also passed along feedback on the interactions the customer had concerns with as well. At this time, we consider the matters closed. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customer’s perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted] Thank You. Thomas Executive Resolutions Cox Communications
Revdex.com Case # [redacted] We would like to thank the Revdex.com for bringing our customer’s additional comments to our attention. We have advised our Damage Claims adjuster of the additional concerns our client has. As stated in our previous response, our customer will need to work directly with our Damage Claims adjuster for any compensation she is requesting. Our office was able to confirm that our Damage Claims adjuster did verify the cost our customer paid for the thermostats. They have contacted her directly through email and are awaiting her response so reimbursement can be made. Once again, we would like to apologize for the frustration that our customer has experienced. Thank you for your time and consideration in closing this complaint. Jaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have contacted Cox communications to try to resolve the compliant. I am waiting for a response from them.
Regards,
[redacted]
Revdex.com #11590416 We would like to thank the Revdex.com for bringing our customers additional concerns to our attention. Please know that we have forwarded our customer’s experience and feedback to the DSR’s leader for further review. We are sorry for the frustration this experience has caused our customer. Thank you for your time and consideration. Jaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
Revdex.com #[redacted]We would like to thank the customer for taking the time to file their concerns regarding their monthly rate. It is certainly not our intention to cause any frustration.We have contacted the customer directly to address their concerns and provide a successful resolution.It is always our...
goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
We would like to thank the customer for taking the time to file her concerns regarding her account billing. Please let me begin with an apology for any inconvenience she experienced. We certainly do not want to cause her any frustrations.Regarding the issues expressed by Mrs. [redacted] in...
her complaint, we did research her Cox account to gain a better understanding of the issues at hand. After completing this research, we determined that on 10/31/14 this Cox account was enrolled in our automatic payment program using our Web site. As a result of this enrollment, an automatic payment in the amount of $299.22 was processed on 12/13/14. While speaking to our customer, we apologized for any frustration this payment may have caused but also explained that since refunding this payment would place the account in a past due status, we would not be able to facilitate her request. It is our genuine desire to continue a positive relationship with Mrs. [redacted] and we appreciate her patience and understanding. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at ###-###-####. Thanks. [redacted]Executive ResolutionsCox Communications
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I returned [redacted] call three separate times. No one from the Cox Executive Escalation team has returned my calls. I just want this resolved so I will not have to call, email or write Cox Communications ever again. I have already confirmed my account information with Cox. I indicated I wanted to discontinue my cable and internet service with Cox effective July 16, 2015. The recording at Cox states my call would be returned, but it never has been. No supervisor ever called me back. I am greatly disappointed with how Cox has handled this matter. I was a long time customer of Cox Communications, but I would not recommend Cox to any one.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
April E[redacted]
Dear Mr. [redacted] Thank you for allowing Cox the opportunity to serve your communication needs. We are in receipt of your complaint letter filed with the Revdex.com in regards to Cox's advertised internet rates. We have reviewed your complaint letter and would like to...
respond accordingly.You state in your complaint letter that you visited the Cox.com website and saw an advertised rate for Preferred internet at $54.99/month for 12-months and Premier internet at $64.99/month for 12-months. Under the terms and conditions (https://www.cox.com/residential/terms-and-conditions.html#internet ) on the advertisement page, there is a disclosure that states: Offer expires 2/29/16 and is available to new residential Cox Internet customers in Cox service areas. $54.99/month is only available for new subscriptions to internet Preferred or higher.Our records show that on December 12, 2014, you were taking advantage of a 12-month campaign that provided you $40.00 off of your advanced TV and Preferred internet. This campaign expired December 11, 2015. As a result, we began billing you the standard rate for your services.Currently, you subscribe to Preferred internet and are being billed the standard rate of $73.99. You are also renting a modem for $6.99. However, I have added another 12-month campaign that will provide you with 20% off of your internet service. Your new monthly recurring rate (including modem rental) is $62.97. I am available for any additional questions and/or concerns you may have regarding your Cox account. My office hours are 8:30am to 5:00pm, Monday through Friday.Respectfully, Sylvia L. D[redacted]Executive Office of the Regional ManagerCox Communications[redacted]
October 23, 2015Revdex.com complaint #[redacted]. –[redacted]
We were sorry to hear that our customer experienced confusion on her billing. Due to the concerns that the subscriber brought to your office, we attempted to contact her on two different occasions, to no avail.While we did confirm on...
our message that her refund will be processed, the customer is aware that the billing incurred with us will still have to be paid. The subscriber stated in her documentation to your office that our company signed her up for automatic payment and cable service without her knowledge or request. We would like to point out that without a request, as well as authorization with a PIN: or last four of SS number from the customer, we are not able to sign up any subscriber for service or Easy Pay. Because the customer did not answer her phone or return our calls, we suggest that she call our Customer Service Department at her convenience for assistance on her account. Any one of our trained and knowledgeable agents can help and explain the bill, balance owed, rate going forward, etc. We can be reached at [redacted] We hope this information has been helpful to your office. Catherine/Cox Communications Executive Offices/ Arizona
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. I consider this complaint resolved as long as the cables stay buried.
Regards,
Jeannie C[redacted]
April 1, 2016—Revdex.com complaint# [redacted]—Lisa R[redacted] Due to the concerns that the customer brought to the attention of your office, we contacted both our Corporate Office and our Damage Claims Department for information. We spoke to our Customer Care Managers as well as the Damage Claim Team...
Leadership, and reviewed all documentation of the situation that occurred. Our records confirm that after a thorough investigation by our office on the damage claim, we could not find fault with our installer on the concerns that the customer brought to the attention of your office. We hope this information has been helpful to your office. Thank you for the opportunity to address these concerns. Catherine/ Cox Communications Executive Offices/ Arizona
We would like to thank the customer for taking the time to file his concerns regarding his Internet connection. Additionally, we regret any inconvenience they may have experienced when discussing their concerns with a member of our Technical Support Department. Please let me begin with an...
apology for any inconvenience he experienced. We certainly do not want to cause him any frustrations.Regarding the customer’s concerns with their Internet services, we did attempt to reach them at both telephone numbers listed on their account ([redacted]-[redacted]-[redacted] and [redacted]-[redacted]-[redacted]) to address these issues but we were unsuccessful. During our research of their recent speed tests, it does appear that the customer is now receiving adequate speeds for their level of subscription. If the issue is still present, we do encourage the customer to call ([redacted])[redacted]-[redacted] EXT: [redacted] and we will be happy to assist them further. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. [redacted]Executive ResolutionsCox Communications
Dear Ms. [redacted] Thank you for allowing Cox the opportunity to serve your communication needs. We are in receipt of your complaint letter filed with the Revdex.com in regards to installation fees that have been billed to your account.Our records show that on February 12, 2016,...
$104 of the installation credits were applied to your account. Today (February 22, 2016), I have issued the remaining $50.00. These credits will reflect on your next billing statement.Please accept our apologies for the frustration we have caused you. I am available for any additional questions and/or concerns you may have regarding your Cox account. My office hours are 8:30am to 5:00pm, Monday through Friday.Respectfully, Sylvia L. D[redacted]Executive Office of the Regional ManagerCox Communications[redacted]
Revdex.com Case # [redacted] We would like to thank the customer for taking the time to file his concerns regarding his Cox High Speed Internet service. Please let me begin with an apology for any inconvenience he experienced. We certainly do not want to cause him any frustrations. ...
Upon reviewing their concerns, we reviewed our records and confirmed that the original modem fully supported their subscribed Internet speeds at the time of purchase. When Cox increased the Internet speeds in 2013, several notifications were sent to customers about the equipment needed to receive the new speeds. Since the increase in 2013, Cox further increased the speeds in 2014 and again in April of 2016. While we certainly recognize their frustration, it is the responsibility of our customers to notify us should they have concerns with their services. Due to our customer’s tenure with us, we have applied a $64.00 goodwill adjustment to the account. This amount is to reflect the cost of our 15 Mbps package over a two month period. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at ###-###-####. Thank you for your time and consideration. Jesse W. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
[redacted] [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11504345, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.Llamada a COX 6/10/16Aquí les hago llegar los último minutos de lo que arregle con el supervisor Roger departamento de facturación de Cox comunication y él mismo me confirma que mi próximo pago es del monto que se acordó anteriormente con Cecilia (fecha 5/12 autorización del pago #[redacted]Gracias por su atención.Atn: [redacted]Revdex.com Translation:Here is the latest information about the settlement with the supervisor Roger in the billing department of Cox Communication and at the same time verify that my next payment will be of the amount that it was agreed previously with Cecilia date 5/12 authorizing the payment #[redacted]
Regards,
[redacted]
Revdex.com Case# [redacted] It is our goal to provide our customers with exemplary customer service. We sincerely regret any inconvenience that our customer has experienced with our company. In most cases we will provide the option to self-install Cox services as long as Cox services have been...
active in the residence within the last 12 months. Unfortunately the customer’s address was not eligible so a Professional Installation, which is provided during the order process, was required. Regarding the visit, we have forwarded our customer’s concerns and feedback to our Field Leadership for further review and to provide the appropriate coaching. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for any frustration that the customer has experienced. As a one-time courtesy, we have provided an adjustment for the installation fee. Thank you for your time and consideration. [redacted]
Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
[redacted] Case #[redacted] We are sorry to hear our customer was negatively impacted by a payment issues. We directly contacted the customer by phone and telephone. The refund check was delivered today by [redacted] according to the tracking information. We are currently working with the customer to...
address the concerns and to a successful resolution. Thank you for your time and consideration. [redacted].Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
Revdex.com Case # [redacted] It is our goal to provide our customers with exemplary customer service. We sincerely regret the inconvenience that our customer has experienced with our company. We have attempted to contact our customer directly at the e-mail address and telephone number...
provided on 5/27/16 and 6/2/16. Once we are able to verify the account, we can address their concerns and provide a successful resolution. Thank you for your time and consideration. Jesse W. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.The Cox representative Ivan assured me that in the future they will sweep any gravel they caused to disperse off of customer driveways, and to rake out gravel ground cover to leave it in the state they found it after working on gravel covered yards. He will inform his field service technicians about this.
Regards,
[redacted]
We would like to thank the customer for taking the time to file her concerns regarding the charges on her account. Please let me begin with an apology for any inconvenience she experienced. We certainly did not want to cause her any frustrations. At the time we received this complaint,...
we had already been working with the customer through other escalation paths regarding the same concerns. We have already explained that the customer is responsible for the charges on the account. The customer agreed that they broke the contract willingly, knowing the charges would be placed on the account. We have also passed along feedback on the interactions the customer had concerns with as well. At this time, we consider the matters closed. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customer’s perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted] Thank You. Thomas Executive Resolutions Cox Communications
Revdex.com Case # [redacted] We would like to thank the Revdex.com for bringing our customer’s additional comments to our attention. We have advised our Damage Claims adjuster of the additional concerns our client has. As stated in our previous response, our customer will need to work directly with our Damage Claims adjuster for any compensation she is requesting. Our office was able to confirm that our Damage Claims adjuster did verify the cost our customer paid for the thermostats. They have contacted her directly through email and are awaiting her response so reimbursement can be made. Once again, we would like to apologize for the frustration that our customer has experienced. Thank you for your time and consideration in closing this complaint. Jaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have contacted Cox communications to try to resolve the compliant. I am waiting for a response from them.
Regards,
[redacted]
Revdex.com #11590416 We would like to thank the Revdex.com for bringing our customers additional concerns to our attention. Please know that we have forwarded our customer’s experience and feedback to the DSR’s leader for further review. We are sorry for the frustration this experience has caused our customer. Thank you for your time and consideration. Jaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
Revdex.com #[redacted]We would like to thank the customer for taking the time to file their concerns regarding their monthly rate. It is certainly not our intention to cause any frustration.We have contacted the customer directly to address their concerns and provide a successful resolution.It is always our...
goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
We would like to thank the customer for taking the time to file her concerns regarding her account billing. Please let me begin with an apology for any inconvenience she experienced. We certainly do not want to cause her any frustrations.Regarding the issues expressed by Mrs. [redacted] in...
her complaint, we did research her Cox account to gain a better understanding of the issues at hand. After completing this research, we determined that on 10/31/14 this Cox account was enrolled in our automatic payment program using our Web site. As a result of this enrollment, an automatic payment in the amount of $299.22 was processed on 12/13/14. While speaking to our customer, we apologized for any frustration this payment may have caused but also explained that since refunding this payment would place the account in a past due status, we would not be able to facilitate her request. It is our genuine desire to continue a positive relationship with Mrs. [redacted] and we appreciate her patience and understanding. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at ###-###-####. Thanks. [redacted]Executive ResolutionsCox Communications
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I returned [redacted] call three separate times. No one from the Cox Executive Escalation team has returned my calls. I just want this resolved so I will not have to call, email or write Cox Communications ever again. I have already confirmed my account information with Cox. I indicated I wanted to discontinue my cable and internet service with Cox effective July 16, 2015. The recording at Cox states my call would be returned, but it never has been. No supervisor ever called me back. I am greatly disappointed with how Cox has handled this matter. I was a long time customer of Cox Communications, but I would not recommend Cox to any one.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
April E[redacted]
Dear Mr. [redacted] Thank you for allowing Cox the opportunity to serve your communication needs. We are in receipt of your complaint letter filed with the Revdex.com in regards to Cox's advertised internet rates. We have reviewed your complaint letter and would like to...
respond accordingly.You state in your complaint letter that you visited the Cox.com website and saw an advertised rate for Preferred internet at $54.99/month for 12-months and Premier internet at $64.99/month for 12-months. Under the terms and conditions (https://www.cox.com/residential/terms-and-conditions.html#internet ) on the advertisement page, there is a disclosure that states: Offer expires 2/29/16 and is available to new residential Cox Internet customers in Cox service areas. $54.99/month is only available for new subscriptions to internet Preferred or higher.Our records show that on December 12, 2014, you were taking advantage of a 12-month campaign that provided you $40.00 off of your advanced TV and Preferred internet. This campaign expired December 11, 2015. As a result, we began billing you the standard rate for your services.Currently, you subscribe to Preferred internet and are being billed the standard rate of $73.99. You are also renting a modem for $6.99. However, I have added another 12-month campaign that will provide you with 20% off of your internet service. Your new monthly recurring rate (including modem rental) is $62.97. I am available for any additional questions and/or concerns you may have regarding your Cox account. My office hours are 8:30am to 5:00pm, Monday through Friday.Respectfully, Sylvia L. D[redacted]Executive Office of the Regional ManagerCox Communications[redacted]