Revdex.com Case #[redacted] We are sorry to hear of the internet service issues our customer has experienced. We scheduled to have a field technician go to our client’s home on January 31, 2016, to address the issues brought to the attention of your office. Once we are able to...
make contact with our customer to follow up from his recent service call we can address any further concerns he may have for a successful resolution. Thank you for your time and consideration. Jaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Hello,Please be advised that I find Cox's response to be unacceptable and lacking the complete truth. I played phone tag with Cox on several occasions. The first person that called me from the business did not leave a last name or a contact number. When I returned the call, the representative could not locate the name of the person that called.The second person that called was kind enough to leave a contact number. Since I have been the victim of constant harassment and fraud, I called cox directly to ensure I was in fact working with Cox. The young lady that answered verified that the person worked at the company, but could not transfer me to his voicemail. I will say the representative that claimed he worked at the executive office and I played phone tag on several occasions. At this point, I would prefer to communicate with Cox through the Revdex.com.I filed a complaint with he EEOC on January 29, 2015 against my former employer The Vanguard Group for Racial discrimination and Retaliation for filing the complaint. I also filed a complaint with the EEOC on April 29, 2015 for discrimination based on disability and National Origin. Since the complaints have been filed, I have been severely harassed online. I have reason to believe that a member of law enforcement or an attorney has been working with a cox executive to permit the abuse I have experienced in working with Cox. The purpose of the harassment is not only to punish me for making a lawful complaint, but to prevent me from submitting evidence to the appropriate government agencies. If a police officer or an attorney was involved, they would of course not be acting within the confine of the law by obstructing justice. The following are some of the experiences I have had with Cox representatives or account-When logging into my Cox account, I am redirected to IDM east or IDM west.-Emails that I send to my account are significantly delayed. If I send an email to my cox account from my cox email. It has taken as long as a day to receive it.-Sometime in February I reported that my sent emails were not being recorded. This is odd since the default for all emails is to record sent emails. This resulted in two very important emails that I sent to the EEOC not being recorded in my email history. When I called Cox initially, I was told that the issue could not be fixed. After escalating to a manager I was able to see sent emails.- I sent an email to the EEOC with a document containing a derogatory term that was used to describe me online. I selected the appropriate settings to ensure that I had a return receipt when the email was read. The representative from the EEOC called to confirm that he received the email, but there was no receipt in my cox inbox. In fact, to date, not matter how much I change the settings, I do not receive a confirmation receipt.- I sent a document to the EEOC and when I checked my sent folder the document was missing from the email.-One of the threats Vanguard made was to cause me finiancial harm. To fabricate a story, I have had tremendous difficulty setting up auto pay on my account. Despite being told that this option is enabled, I repeatedly have to call to make a payment. At times, I have been randomly sent to the collections department.Lastly, I have been robbed of all my constitutional rights and instead treated as a slave. Whether it is a law enforcement agent or an attorney leading the harassment effort on behalf of Vanguard, I am monitored via video in the privacy of my home. I have made frequent calls to Cox for password assistance. All os the temporary passwords that have been provided describe personal information, such as where I shop,went or a recent activity that I have done in my house. One password described an embarrassing intimate sexual act.First, I am asking Cox to investigate the claims that I am making. Second, I am asking that the harassment stop. Third, I am asking that the parties involved be revealed and held accountable. I would also like to hear what restitution Cox feels is appropriate. I would prefer that this matter be resolved promptly and privately. I will need to mention the incidents listed above to other Government agencies only because I need to provide a detailed document of all the incidents of discrimination and retaliation that has occured. I reiterate that I have no motive to cause unecessary public disruption to your business. Please respond directly to the Revdex.com with any information that I can assist you with to complete a speedy investigation.Thanks you kindly.
Regards,
[redacted]
Revdex.com Case #[redacted] It is our goal to provide our customers with exemplary customer service. We regret to hear of any inconvenience that our customer has experienced with our company. We have contacted the customer directly to address their concerns. At this time we are currently...
working with our Marketing Department regarding their inquiry but we are confident we will be able to provide a successful resolution. Thank you for your time and consideration. Jesse W. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address...
their concerns and have provided a successful resolution. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Sharon H Executive Resolutions Office of the General Manager Cox Communications, Southwest Region Tell us why here...
Revdex.com Case # [redacted]It is our goal to provide our customers with exemplary customer service. We sincerely regret any inconvenience that our customer has experienced with our company.We have contacted the customer directly to address their concerns and provide a successful resolution.Thank you for...
your time and consideration.Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
Revdex.com Case #[redacted] We would like to thank the customer for taking the time to file their concerns regarding their service issues. It is certainly not our intention to cause any frustration. We attempted to contact our customer on 9/27/16 and 9/30/16 to no avail. Because our customer’s...
concerns were service related, we apprised our Field Team Leaders of his concerns and they have reached directly out to our customer as well. Once contact is made with our customer we will be happy to assist him in getting resolution to his service concerns. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. [redacted] / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the customer for taking the time to file their concerns regarding their experience. It is certainly not our intention to cause any frustration.We have contacted the customer directly to address their concerns and provided a successful resolution.It is always our goal to...
provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.We appreciate the opportunity that the Revdex.com has given to us to assist our customer. [redacted]Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
We were sorry to hear of the situation that the customer experienced. Due to the nature of the complaint filed with your office, we requested information from our Damage Claims Department regarding the concerns that the customer brought to the attention of the Revdex.com.
In any situation...
that a subscriber feels that our equipment caused damage to their equipment, a standard testing process is performed on the box by a third party that is certified by the [redacted] manufacturer of the equipment. The results of the investigation proved that a power surge from the TV blew out the HDMI chip and the board in our convertor box. We found no presence of power on the coax, which would have been indicated by burned or melted cable. If the surge would have passed through the receiver into the TV, the output fuse for the HDMI port would blow out the four amp fuse, which did not happen. Interior inspection of the cable box indicated damage to the board from some sort of liquid. Our Manager met with the customer and relayed the findings of the investigation to the customer, and followed up with a denial of credit letter to the subscriber as well. Our Claims Team also pointed out that all equipment; customer and Cox owned, is powered by the internal electric provided by the renter/landlord/customer’s home or apartment electrical service.
We hope this information has been helpful to the Revdex.com. Thank you.
[redacted]/ Cox Communications/ Office of the General Manager
Revdex.com complaint [redacted]
*
We were sorry to hear of the difficulty that the customer experienced
with our Accounting Department and their bill.
Due to the concerns that the customer brought to the attention of your
office, we contacted the client directly to assist. We have...
been in close contact with the
subscribers and we ensured that the appropriate refund was processed.
As always, thank you for the opportunity to assist a valued
client!
Revdex.com Case # [redacted] We regret to hear of any inconvenience that the individual has experienced with our company. It is certainly not our intention to cause any frustration. We have contacted the individual directly and they informed us that the issue had been resolved. We appreciate...
the feedback in which he had provided regarding his experience. We assured him this matter will be thoroughly reviewed and addressed internally. Thank you for your time and consideration. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We reached out and were able to speak with customer shortly after the rebuttal was submit. After receiving the information the customer had to provide specifically about the rebate, we were able to confirm the customer did qualify. The rebate card will be delivered within the next 7-10 business days. After advising the customer of the information, they had no further questions or concerns.
July 14, 2016—Revdex.com complaint # [redacted] We were sorry to hear of the confusion that the customer is experiencing with his bill. Due to the concerns that he brought to the attention of your office, we reviewed his account. Our records confirm that the customer signed up for...
Preferred Internet service with our company on June 5, 2015. Our sales agent was able to grant a temporary discounted rate to the client at that time. This campaign guaranteed the Preferred Internet Service at $19.00 less per month than the actual market rate. ($54.99 vs $73.99) On June 5, 2016, the 12 month campaign ended and the customer is now paying the regular rate for service. We are sorry that we are unable to grant an extension to the 12 month temporary campaign. Our company believes that we offer a superior data product and we are glad that we were able to provide the customer with an attractive discount over the past year. Should the subscriber with to change his services in any way, he may call our Customer Service Department at ###-###-####, or toll free at ###-###-#### to discuss his options. Catherine/Cox Communications Executive Offices/ Arizona
I was told by Cox Communications that they would wave the remaining balance on my account. I was also told I would receive this and writing. I still have not received anything in writing period and until I do I don't feel that this is resolved. I would have really liked to remain a customer with Cox because I did have great service for a long time. But then I experienced horrible service that made me leave and go to another company. I would be willing to go back to Cox if they would honor what they said. And if I was given the same rate that my mother and friend pay for the same services I had. They were paying half the amount I was paying. I am asking for something in writing showing a zero balance. Until I have that I don't feel this is resolved
We appreciate our customer taking the time to file their additional concerns regarding their former Cox account. As a customer service oriented company we welcome the opportunity to resolve our customer’s concerns. Upon review of the account in question, we are able to confirm that the...
disconnection of service was completed as requested on 5/14/16. Once an account has been closed, our customers are expected to return any equipment belonging to Cox Communications to avoid unreturned equipment charges within ten business days. When the equipment in question (Cable receiver and modem) were not returned within ten days of the disconnection, unreturned equipment fees totaling $401.57 were applied to the account. While the cable receiver has been returned as of 6/23/16, resulting in $269.88 in equipment charges being removed, the modem (serial number [redacted]) has yet to be returned to our company. Once the modem has been returned to Cox Communications, the remaining equipment fee of $131.69 will be removed from the account, which will leave the account with a zero balance. Our customer may return this equipment to any Cox Retail location, request to have a prepaid shipment box sent, or have a technician visit the home to pick up the equipment for a fee of $20.00. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at ###-###-####. Thank You. George Executive Resolutions Cox Communications
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We would like to thank the customer for taking the time to file their concerns regarding their account refund. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customers any frustrations. Regarding the customer’s concerns...
with their account refund, we did attempt to reach them at the telephone number they provided to us to address these issues but we were unsuccessful. We have left voicemail messages and submitted an e-mail to the customer with our contact information. Should the customer contact us we will be happy to address their concerns with their account. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. George Executive Resolutions Cox Communications
We’d like to thank the customer for reaching back out to the Revdex.com because our first attempts at speaking were unsuccessful. We have emailed the customer back regarding his confusion with the approach the Revdex.com takes in regards to complaints. The customer does have our contact information and email address if he would like to speak with us.
Revdex.com Case # [redacted] We regret to hear of any inconvenience that our customer has experienced with our company. According to our records, the Cox Collections Department made several attempts to contact the customer by telephone in May of 2012 before the account was assigned to a...
collections agency on 6/4/12. Notification letters were also mailed from Cox Communications to the customer on 5/17/12 and 5/26/12 in addition to the customer’s statements for May, June and July of 2012 which included the $59.57 balance. While the account was re-assigned to another collections agency in April of 2016, the $59.57 balance had remained the same from the collections agency it was originally assigned to in 2012. Lastly, although the customer agreed to pay the balance, the equipment charges may still be reversed if the customer is able to locate and return the equipment in question. Thank you for your time and consideration. Jesse W. Executive Resolutions Office of the General Manager
We would like to thank the customer for taking the time to file their concerns regarding their account billing. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customers any frustrations.Regarding the customer’s concerns...
with their account billing, we were able to make contact with them on 7/7/15 to address the issues at hand. During our conversation with our customer we were able to come to an agreement to waive the disputed service charge and apply a courtesy adjustment for our customer’s inconvenience. We are confident that the issue at hand has now been resolved. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. [redacted]Executive ResolutionsCox Communications
We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have reached out to our...
customer to address their concerns, however, our attempts to reach them have been unsuccessful. Once we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution. Thank you for your time and consideration. Atari H. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
Revdex.com Case #[redacted] We are sorry to hear of the internet service issues our customer has experienced. We scheduled to have a field technician go to our client’s home on January 31, 2016, to address the issues brought to the attention of your office. Once we are able to...
make contact with our customer to follow up from his recent service call we can address any further concerns he may have for a successful resolution. Thank you for your time and consideration. Jaimi / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region Tell us why here...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Hello,Please be advised that I find Cox's response to be unacceptable and lacking the complete truth. I played phone tag with Cox on several occasions. The first person that called me from the business did not leave a last name or a contact number. When I returned the call, the representative could not locate the name of the person that called.The second person that called was kind enough to leave a contact number. Since I have been the victim of constant harassment and fraud, I called cox directly to ensure I was in fact working with Cox. The young lady that answered verified that the person worked at the company, but could not transfer me to his voicemail. I will say the representative that claimed he worked at the executive office and I played phone tag on several occasions. At this point, I would prefer to communicate with Cox through the Revdex.com.I filed a complaint with he EEOC on January 29, 2015 against my former employer The Vanguard Group for Racial discrimination and Retaliation for filing the complaint. I also filed a complaint with the EEOC on April 29, 2015 for discrimination based on disability and National Origin. Since the complaints have been filed, I have been severely harassed online. I have reason to believe that a member of law enforcement or an attorney has been working with a cox executive to permit the abuse I have experienced in working with Cox. The purpose of the harassment is not only to punish me for making a lawful complaint, but to prevent me from submitting evidence to the appropriate government agencies. If a police officer or an attorney was involved, they would of course not be acting within the confine of the law by obstructing justice. The following are some of the experiences I have had with Cox representatives or account-When logging into my Cox account, I am redirected to IDM east or IDM west.-Emails that I send to my account are significantly delayed. If I send an email to my cox account from my cox email. It has taken as long as a day to receive it.-Sometime in February I reported that my sent emails were not being recorded. This is odd since the default for all emails is to record sent emails. This resulted in two very important emails that I sent to the EEOC not being recorded in my email history. When I called Cox initially, I was told that the issue could not be fixed. After escalating to a manager I was able to see sent emails.- I sent an email to the EEOC with a document containing a derogatory term that was used to describe me online. I selected the appropriate settings to ensure that I had a return receipt when the email was read. The representative from the EEOC called to confirm that he received the email, but there was no receipt in my cox inbox. In fact, to date, not matter how much I change the settings, I do not receive a confirmation receipt.- I sent a document to the EEOC and when I checked my sent folder the document was missing from the email.-One of the threats Vanguard made was to cause me finiancial harm. To fabricate a story, I have had tremendous difficulty setting up auto pay on my account. Despite being told that this option is enabled, I repeatedly have to call to make a payment. At times, I have been randomly sent to the collections department.Lastly, I have been robbed of all my constitutional rights and instead treated as a slave. Whether it is a law enforcement agent or an attorney leading the harassment effort on behalf of Vanguard, I am monitored via video in the privacy of my home. I have made frequent calls to Cox for password assistance. All os the temporary passwords that have been provided describe personal information, such as where I shop,went or a recent activity that I have done in my house. One password described an embarrassing intimate sexual act.First, I am asking Cox to investigate the claims that I am making. Second, I am asking that the harassment stop. Third, I am asking that the parties involved be revealed and held accountable. I would also like to hear what restitution Cox feels is appropriate. I would prefer that this matter be resolved promptly and privately. I will need to mention the incidents listed above to other Government agencies only because I need to provide a detailed document of all the incidents of discrimination and retaliation that has occured. I reiterate that I have no motive to cause unecessary public disruption to your business. Please respond directly to the Revdex.com with any information that I can assist you with to complete a speedy investigation.Thanks you kindly.
Regards,
[redacted]
Revdex.com Case #[redacted] It is our goal to provide our customers with exemplary customer service. We regret to hear of any inconvenience that our customer has experienced with our company. We have contacted the customer directly to address their concerns. At this time we are currently...
working with our Marketing Department regarding their inquiry but we are confident we will be able to provide a successful resolution. Thank you for your time and consideration. Jesse W. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address...
their concerns and have provided a successful resolution. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Sharon H Executive Resolutions Office of the General Manager Cox Communications, Southwest Region Tell us why here...
Revdex.com Case # [redacted]It is our goal to provide our customers with exemplary customer service. We sincerely regret any inconvenience that our customer has experienced with our company.We have contacted the customer directly to address their concerns and provide a successful resolution.Thank you for...
your time and consideration.Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
Revdex.com Case #[redacted] We would like to thank the customer for taking the time to file their concerns regarding their service issues. It is certainly not our intention to cause any frustration. We attempted to contact our customer on 9/27/16 and 9/30/16 to no avail. Because our customer’s...
concerns were service related, we apprised our Field Team Leaders of his concerns and they have reached directly out to our customer as well. Once contact is made with our customer we will be happy to assist him in getting resolution to his service concerns. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. [redacted] / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the customer for taking the time to file their concerns regarding their experience. It is certainly not our intention to cause any frustration.We have contacted the customer directly to address their concerns and provided a successful resolution.It is always our goal to...
provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.We appreciate the opportunity that the Revdex.com has given to us to assist our customer. [redacted]Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
We were sorry to hear of the situation that the customer experienced. Due to the nature of the complaint filed with your office, we requested information from our Damage Claims Department regarding the concerns that the customer brought to the attention of the Revdex.com.
In any situation...
that a subscriber feels that our equipment caused damage to their equipment, a standard testing process is performed on the box by a third party that is certified by the [redacted] manufacturer of the equipment. The results of the investigation proved that a power surge from the TV blew out the HDMI chip and the board in our convertor box. We found no presence of power on the coax, which would have been indicated by burned or melted cable. If the surge would have passed through the receiver into the TV, the output fuse for the HDMI port would blow out the four amp fuse, which did not happen. Interior inspection of the cable box indicated damage to the board from some sort of liquid. Our Manager met with the customer and relayed the findings of the investigation to the customer, and followed up with a denial of credit letter to the subscriber as well. Our Claims Team also pointed out that all equipment; customer and Cox owned, is powered by the internal electric provided by the renter/landlord/customer’s home or apartment electrical service.
We hope this information has been helpful to the Revdex.com. Thank you.
[redacted]/ Cox Communications/ Office of the General Manager
Revdex.com complaint [redacted]
*
We were sorry to hear of the difficulty that the customer experienced
with our Accounting Department and their bill.
Due to the concerns that the customer brought to the attention of your
office, we contacted the client directly to assist. We have...
been in close contact with the
subscribers and we ensured that the appropriate refund was processed.
As always, thank you for the opportunity to assist a valued
client!
Catherine/ Cox Communications Executive Offices/ Arizona
Revdex.com Case # [redacted] We regret to hear of any inconvenience that the individual has experienced with our company. It is certainly not our intention to cause any frustration. We have contacted the individual directly and they informed us that the issue had been resolved. We appreciate...
the feedback in which he had provided regarding his experience. We assured him this matter will be thoroughly reviewed and addressed internally. Thank you for your time and consideration. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We reached out and were able to speak with customer shortly after the rebuttal was submit. After receiving the information the customer had to provide specifically about the rebate, we were able to confirm the customer did qualify. The rebate card will be delivered within the next 7-10 business days. After advising the customer of the information, they had no further questions or concerns.
July 14, 2016—Revdex.com complaint # [redacted] We were sorry to hear of the confusion that the customer is experiencing with his bill. Due to the concerns that he brought to the attention of your office, we reviewed his account. Our records confirm that the customer signed up for...
Preferred Internet service with our company on June 5, 2015. Our sales agent was able to grant a temporary discounted rate to the client at that time. This campaign guaranteed the Preferred Internet Service at $19.00 less per month than the actual market rate. ($54.99 vs $73.99) On June 5, 2016, the 12 month campaign ended and the customer is now paying the regular rate for service. We are sorry that we are unable to grant an extension to the 12 month temporary campaign. Our company believes that we offer a superior data product and we are glad that we were able to provide the customer with an attractive discount over the past year. Should the subscriber with to change his services in any way, he may call our Customer Service Department at ###-###-####, or toll free at ###-###-#### to discuss his options. Catherine/Cox Communications Executive Offices/ Arizona
I was told by Cox Communications that they would wave the remaining balance on my account. I was also told I would receive this and writing. I still have not received anything in writing period and until I do I don't feel that this is resolved. I would have really liked to remain a customer with Cox because I did have great service for a long time. But then I experienced horrible service that made me leave and go to another company. I would be willing to go back to Cox if they would honor what they said. And if I was given the same rate that my mother and friend pay for the same services I had. They were paying half the amount I was paying. I am asking for something in writing showing a zero balance. Until I have that I don't feel this is resolved
We appreciate our customer taking the time to file their additional concerns regarding their former Cox account. As a customer service oriented company we welcome the opportunity to resolve our customer’s concerns. Upon review of the account in question, we are able to confirm that the...
disconnection of service was completed as requested on 5/14/16. Once an account has been closed, our customers are expected to return any equipment belonging to Cox Communications to avoid unreturned equipment charges within ten business days. When the equipment in question (Cable receiver and modem) were not returned within ten days of the disconnection, unreturned equipment fees totaling $401.57 were applied to the account. While the cable receiver has been returned as of 6/23/16, resulting in $269.88 in equipment charges being removed, the modem (serial number [redacted]) has yet to be returned to our company. Once the modem has been returned to Cox Communications, the remaining equipment fee of $131.69 will be removed from the account, which will leave the account with a zero balance. Our customer may return this equipment to any Cox Retail location, request to have a prepaid shipment box sent, or have a technician visit the home to pick up the equipment for a fee of $20.00. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at ###-###-####. Thank You. George Executive Resolutions Cox Communications
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We would like to thank the customer for taking the time to file their concerns regarding their account refund. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customers any frustrations. Regarding the customer’s concerns...
with their account refund, we did attempt to reach them at the telephone number they provided to us to address these issues but we were unsuccessful. We have left voicemail messages and submitted an e-mail to the customer with our contact information. Should the customer contact us we will be happy to address their concerns with their account. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. George Executive Resolutions Cox Communications
We’d like to thank the customer for reaching back out to the Revdex.com because our first attempts at speaking were unsuccessful. We have emailed the customer back regarding his confusion with the approach the Revdex.com takes in regards to complaints. The customer does have our contact information and email address if he would like to speak with us.
Revdex.com Case # [redacted] We regret to hear of any inconvenience that our customer has experienced with our company. According to our records, the Cox Collections Department made several attempts to contact the customer by telephone in May of 2012 before the account was assigned to a...
collections agency on 6/4/12. Notification letters were also mailed from Cox Communications to the customer on 5/17/12 and 5/26/12 in addition to the customer’s statements for May, June and July of 2012 which included the $59.57 balance. While the account was re-assigned to another collections agency in April of 2016, the $59.57 balance had remained the same from the collections agency it was originally assigned to in 2012. Lastly, although the customer agreed to pay the balance, the equipment charges may still be reversed if the customer is able to locate and return the equipment in question. Thank you for your time and consideration. Jesse W. Executive Resolutions Office of the General Manager
We would like to thank the customer for taking the time to file their concerns regarding their account billing. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customers any frustrations.Regarding the customer’s concerns...
with their account billing, we were able to make contact with them on 7/7/15 to address the issues at hand. During our conversation with our customer we were able to come to an agreement to waive the disputed service charge and apply a courtesy adjustment for our customer’s inconvenience. We are confident that the issue at hand has now been resolved. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. [redacted]Executive ResolutionsCox Communications
We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have reached out to our...
customer to address their concerns, however, our attempts to reach them have been unsuccessful. Once we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution. Thank you for your time and consideration. Atari H. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region