September 15, 2015 Revdex.com complaint # [redacted] -* [redacted] We were sorry to hear that a subscriber is unhappy with his services. Due to the concerns that the customer brought to your attention, we attempted to reach the customer by telephone to discuss...
the phone and internet concerns. While we were not able to reach him, we were able to leave a detailed message with our contact information. Although we have not received a call back from the customer, we have also reached out to him via email in hopes of coordinating an opportunity for our Field Leadership to address and schedule a time frame so we may perform the work needed to ensure he is receiving the services that he should. As always, we appreciate the opportunity to assist a valued client! Thank you. [redacted]/Cox Communications Executive Offices/ Arizona
After receiving this rebuttal we spoke with our customer. We acknowledged that she returned the equipment and offered to re-install and address any issues she is having. Our customer declined our offer. We confirmed the equipment and service was working when the install left our customer’s home on 2/26/15. Our customer did not contact us until 3/2/15 to talk about lowering her bill. She explained she wanted to cancel her services because the bill was too high. Our customer did not contact us again until 3/6/15 stating the motion sensor was not working. We found a good signal. Our customer allowed us to set up a service call but our customer would not schedule the order. On 3/9/15 our customer contacted us to disconnect her phone service. There is no mention of issues with her security system. On 3/10/15 our customer called in about faulty equipment and that she will be moving. She would like the Early Termination Fees waived. We explained the 3-year agreement and what the Early Termination Fees will be if she disconnects the service. Our customer declined our offer to have a technician out to address the faulty equipment issue. Later that day she brought the security system equipment into one of our stores. Our customer entered into a 3 year agreement and the agreement states she needs to allow us the opportunity to address issues with the service. Our customer has refused our attempts to address her concerns and the call history to our office does not reflect our customer had an issue with the service until 3/6/15. Our customer can disconnect service but would be responsible for the Early Termination Fees. We will be happy to work with our customer if she chooses to let us address her service issues.Our customer mentioned the installer’s supervisor came out during the install. So we contacted the supervisor regarding the fact our customer states the tech went through her paperwork. He explained he spoke with our customer about this when he was onsite. This has been addressed.We want our customer to know that we are deeply committed to being her most trusted provider of communication services and apologize for the inconvenience this has caused. We will be happy to address her concerns if she will let us. Sincerely,[redacted] / Office of the General Manager / Cox Communications Executive Offices / Arizona
We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. The damage claim in question has been reviewed and...
denied multiple times. This matter is closed. We currently have a service visit scheduled for November 22, 2016 and are working with our customer to resolve any service delivery issues that may exist. We are confident we will be able to provide a successful resolution. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Lawrence E.Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
May 22, 2017, Revdex.com complaint # [redacted] We were sorry to hear of the difficulty and confusion that the customer is experiencing with his service. Due to the concerns that he brought to the attention of your office, we contacted him directly to assist him. We were able to...
coordinate a visit with a member of our Field Team and ensure that the client was not charged for the service call. Our Technician was able to provide answers to the subscriber’s questions regarding speed and connectivity. As always, we thank the Revdex.com for the opportunity to assist a valued customer. Catherine/Cox Communications Executive Offices/ Arizona
Revdex.com complaint# [redacted]-- [redacted] We were sorry to hear of the confusion that the customer experienced with her billing. Due to the concerns that she brought to the attention of your office, we contacted her directly to discuss the matter. We have filed an...
investigation with our Receivable Management Team to review the records from 2015. We will keep the customer informed with the results of our investigation. As always, we thank the Revdex.com for bringing this customer concern to our attention. Thank you! Catherine/Cox Communications Executive Offices/ Arizona
We would like to thank the customer for taking the time to file his concerns regarding his account billing. Please let me begin with an apology for any inconvenience he experienced. We certainly do not want to cause him any frustrations. Upon receipt of this complaint, we found that our...
Executive Escalations received this same complaint via an e-mail that was sent to our Company President on 6/1/16. Review of the account indicates that our Executive Escalations Department was able to locate the missing payments and have them applied to the correct account, in addition to waiving all late fees and reconnection fees that were billed to the account as a result of the missing payments. In addition, this information was shared directly with the account holder on 6/1/16 who confirmed with our Executive Escalations Department that the issues had been resolved to their satisfaction. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-1000. Thank You. George Executive Resolutions Cox Communications
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
February 3, 2017--Revdex.com complaint# [redacted] We were sorry to hear that the customer is unhappy with the cost of his services. Due to the complaint filed with your office, we contacted the client directly to address his concerns. We have advised the customer that our Sales...
Department will put him back on the package that he signed up for in October, which is Starter cable/app only, with the campaigns. We also agreed to backdate and adjust his billing to the lower rate for him as well. The customer has our contact information so he may call us directly with questions. This promotion lasts for one year. We hope this information is sufficient for closure to the concerns that the client brought to the attention of the Revdex.com. [redacted]/Cox Communications Executive Offices/ Arizona
We would like to thank the customer for taking the time to file her concerns regarding the service visit charge on her account. Please let me begin with an apology for any inconvenience she experienced. We certainly did not want to cause her any frustrations. Upon receipt of this...
complaint, we researched the account and confirmed that the charge was made in error due to the technician’s findings. We have removed the charge from the account and would like to apologize for the inconvenience. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customer’s perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-1000. Thank You. Thomas Executive Resolutions Cox Communications
Revdex.com Case [redacted]
We would like to thank the customer for taking the time to file their concerns regarding their experience. It is certainly not our intention to cause any frustration.
We have contacted the customer directly to address their concerns and provide a successful resolution.
It is...
always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.We appreciate the opportunity that the Revdex.com has given to us to assist our customer.
Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
Revdex.com Case # [redacted] It is our goal to provide our customers with exemplary customer service. We sincerely regret the inconvenience that our customer has experienced with our company and Internet service. Our records indicate the service repairs were resolved the same day we received...
the complaint on June 19th, 2015. We have attempted to contact our customer directly at the e-mail address and telephone number provided. We have left our contact information for the customer to call back if they would still like to speak to us regarding their experience. Thank you for your time and consideration. Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
We would like to thank the customer for taking the time to file their concerns regarding a recent payment to their account. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause them any frustrations. Upon receipt of this complaint...
we did conduct a research of the account to gain a better understanding of our customer’s concerns. Review of the account found that while our Account Services Department were researching our options to refund the duplicate payment, that our customer opted to dispute the payment with their bank which resulted in the funds being returned to the bank directly. With this in mind, we are able to confirm that our customer has been refunded the amount of the second payment that was being disputed. Due to the frustration our customer experienced, we have also applied a one-time adjustment of $50.00 to the account. We are confident the issue at hand has now been addressed. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted] Thank You. George Executive Resolutions Cox Communications
May 5, 2016—Revdex.com complaint # [redacted]—A[redacted] A[redacted] We were sorry to hear of the confusion that the customer has experienced with our company. Due to the concerns that the client has brought to the attention of your office, a thorough review has been completed on his account. Our records...
confirm that on April 28, 2016, the customer‘s account was credited for the service calls, as well as the installation fee. Notations from our Field Technician confirmed that the client’s modem was the cause of the speed issue, and we were able to confirm that the signal and service that we were providing was not substandard. Standard lease fees do apply for the rented modem. We do not and have never offered HBO free for a year, and could not find any documentation to validate this claim. Should the customer have further questions regarding his account, he may call our Customer Service Department at 623-594-1000. We hope this information has been helpful to your office. Thank you. Catherine/Cox Communications Executive Offices/ Arizona
June 7, 2016-Revdex.com complaint # [redacted] We were sorry to hear that the customer was disappointed after her recent interactions with our employees. As a customer oriented company, it is never our intention to cause problems for our subscribers. Due to the concerns that the client...
brought to the attention of your office, a thorough review has been completed on her account. Our records confirm that all of the installation fees were waived, as well as the telephone number change fee and late charge. The total credits applied to her account were $158.78. The current monthly rate is $80.97. The customer’s billing is current. We do not show support for further credits to be applied. We hope this information has been helpful to your office. For future questions on the billing, we advise the customer to contact our Care Center at ###-###-####. Thank you for the opportunity to address the issues at hand. Catherine/Cox Communications Executive Offices/ Arizona
Even with me paying the $150 termination fee, there is still a $140 difference that was taken from my account that you did not address. I had also already paid the bill for that month prior to changing my service.
I am rejecting because I called the number Catherine left me last week, on Monday, January 11th. I stated the best times to call would be after 2 p.m., every day. Their automatic voice message said they would call by the next business day. I waited yesterday and today. I called again, today, January 13th and left another message. Part of the rejection, is I am not confident enough that they will keep me posted on the investigation to get this matter resolved. They should have called by yesterday to give me any updates and ask me the questions they need me to answer.Thank you,[redacted]
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
This is a very typical response from Cox, that doesn't take responsibility for their customers. I have spent 8 hours with technical support BOTH from the residential and business side. The business side says it is a .net residential account and they can't help, and the residential side says since I have a business account with a .net email they can't do anything.When I reached tier 2 a man called Kia, said my problems were resolved and that he had used the .net email as a dummy email and I would need to set up a .com email to forward my emails to. He emailed me the particulars of setting up the .com account. I set up the email account using business support as I was instructed, we ended up in a 3 way call with the residential side again, and spent another 2 hours working on getting my email to work. Nothing worked. Last night I started the process again through the business side to begin with, and then another hour with the residential side, and I still can't receive emails or send emails through either account.You may think its OK to just shrug off this complaint with it's a business issue not a residential issue, but I don't think it's ok period, I have been an Cox customer for 13 years plus. And I can't use my residential email. I use this account for sending all of my invoices for my business as I have for 13 years. Since 8/3/2016 I haven't been able to do anything with my invoices. I wasn't notified that my email had been shut down and I have 3,500.00 worth of invoices that are waiting to be sent.Perhaps that doesn't bother you, but I think that since I haven't missed a payment to you for 13 years that I deserve service that I am paying for.Your response dictates that you don't care, and I will be taking this to the next step which will be filing a complaint through the justice system for financial compensation.Perhaps you think that you have two businesses? I am only dealing with one.Sincerely [redacted].
We would like to thank the customer for taking the time to file their concerns regarding their experience. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address their concerns and provide a successful resolution. It is always our goal to...
provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Lawrence E Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
September 15, 2015 Revdex.com complaint # [redacted] -* [redacted] We were sorry to hear that a subscriber is unhappy with his services. Due to the concerns that the customer brought to your attention, we attempted to reach the customer by telephone to discuss...
the phone and internet concerns. While we were not able to reach him, we were able to leave a detailed message with our contact information. Although we have not received a call back from the customer, we have also reached out to him via email in hopes of coordinating an opportunity for our Field Leadership to address and schedule a time frame so we may perform the work needed to ensure he is receiving the services that he should. As always, we appreciate the opportunity to assist a valued client! Thank you. [redacted]/Cox Communications Executive Offices/ Arizona
After receiving this rebuttal we spoke with our customer. We acknowledged that she returned the equipment and offered to re-install and address any issues she is having. Our customer declined our offer. We confirmed the equipment and service was working when the install left our customer’s home on 2/26/15. Our customer did not contact us until 3/2/15 to talk about lowering her bill. She explained she wanted to cancel her services because the bill was too high. Our customer did not contact us again until 3/6/15 stating the motion sensor was not working. We found a good signal. Our customer allowed us to set up a service call but our customer would not schedule the order. On 3/9/15 our customer contacted us to disconnect her phone service. There is no mention of issues with her security system. On 3/10/15 our customer called in about faulty equipment and that she will be moving. She would like the Early Termination Fees waived. We explained the 3-year agreement and what the Early Termination Fees will be if she disconnects the service. Our customer declined our offer to have a technician out to address the faulty equipment issue. Later that day she brought the security system equipment into one of our stores. Our customer entered into a 3 year agreement and the agreement states she needs to allow us the opportunity to address issues with the service. Our customer has refused our attempts to address her concerns and the call history to our office does not reflect our customer had an issue with the service until 3/6/15. Our customer can disconnect service but would be responsible for the Early Termination Fees. We will be happy to work with our customer if she chooses to let us address her service issues.Our customer mentioned the installer’s supervisor came out during the install. So we contacted the supervisor regarding the fact our customer states the tech went through her paperwork. He explained he spoke with our customer about this when he was onsite. This has been addressed.We want our customer to know that we are deeply committed to being her most trusted provider of communication services and apologize for the inconvenience this has caused. We will be happy to address her concerns if she will let us. Sincerely,[redacted] / Office of the General Manager / Cox Communications Executive Offices / Arizona
We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. The damage claim in question has been reviewed and...
denied multiple times. This matter is closed. We currently have a service visit scheduled for November 22, 2016 and are working with our customer to resolve any service delivery issues that may exist. We are confident we will be able to provide a successful resolution. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Lawrence E.Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
May 22, 2017, Revdex.com complaint # [redacted] We were sorry to hear of the difficulty and confusion that the customer is experiencing with his service. Due to the concerns that he brought to the attention of your office, we contacted him directly to assist him. We were able to...
coordinate a visit with a member of our Field Team and ensure that the client was not charged for the service call. Our Technician was able to provide answers to the subscriber’s questions regarding speed and connectivity. As always, we thank the Revdex.com for the opportunity to assist a valued customer. Catherine/Cox Communications Executive Offices/ Arizona
Revdex.com complaint# [redacted]-- [redacted] We were sorry to hear of the confusion that the customer experienced with her billing. Due to the concerns that she brought to the attention of your office, we contacted her directly to discuss the matter. We have filed an...
investigation with our Receivable Management Team to review the records from 2015. We will keep the customer informed with the results of our investigation. As always, we thank the Revdex.com for bringing this customer concern to our attention. Thank you! Catherine/Cox Communications Executive Offices/ Arizona
We would like to thank the customer for taking the time to file his concerns regarding his account billing. Please let me begin with an apology for any inconvenience he experienced. We certainly do not want to cause him any frustrations. Upon receipt of this complaint, we found that our...
Executive Escalations received this same complaint via an e-mail that was sent to our Company President on 6/1/16. Review of the account indicates that our Executive Escalations Department was able to locate the missing payments and have them applied to the correct account, in addition to waiving all late fees and reconnection fees that were billed to the account as a result of the missing payments. In addition, this information was shared directly with the account holder on 6/1/16 who confirmed with our Executive Escalations Department that the issues had been resolved to their satisfaction. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-1000. Thank You. George Executive Resolutions Cox Communications
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
February 3, 2017--Revdex.com complaint# [redacted] We were sorry to hear that the customer is unhappy with the cost of his services. Due to the complaint filed with your office, we contacted the client directly to address his concerns. We have advised the customer that our Sales...
Department will put him back on the package that he signed up for in October, which is Starter cable/app only, with the campaigns. We also agreed to backdate and adjust his billing to the lower rate for him as well. The customer has our contact information so he may call us directly with questions. This promotion lasts for one year. We hope this information is sufficient for closure to the concerns that the client brought to the attention of the Revdex.com. [redacted]/Cox Communications Executive Offices/ Arizona
We would like to thank the customer for taking the time to file her concerns regarding the service visit charge on her account. Please let me begin with an apology for any inconvenience she experienced. We certainly did not want to cause her any frustrations. Upon receipt of this...
complaint, we researched the account and confirmed that the charge was made in error due to the technician’s findings. We have removed the charge from the account and would like to apologize for the inconvenience. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customer’s perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-1000. Thank You. Thomas Executive Resolutions Cox Communications
Revdex.com Case [redacted]
We would like to thank the customer for taking the time to file their concerns regarding their experience. It is certainly not our intention to cause any frustration.
We have contacted the customer directly to address their concerns and provide a successful resolution.
It is...
always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.We appreciate the opportunity that the Revdex.com has given to us to assist our customer.
Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
Revdex.com Case # [redacted] It is our goal to provide our customers with exemplary customer service. We sincerely regret the inconvenience that our customer has experienced with our company and Internet service. Our records indicate the service repairs were resolved the same day we received...
the complaint on June 19th, 2015. We have attempted to contact our customer directly at the e-mail address and telephone number provided. We have left our contact information for the customer to call back if they would still like to speak to us regarding their experience. Thank you for your time and consideration. Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
We would like to thank the customer for taking the time to file their concerns regarding a recent payment to their account. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause them any frustrations. Upon receipt of this complaint...
we did conduct a research of the account to gain a better understanding of our customer’s concerns. Review of the account found that while our Account Services Department were researching our options to refund the duplicate payment, that our customer opted to dispute the payment with their bank which resulted in the funds being returned to the bank directly. With this in mind, we are able to confirm that our customer has been refunded the amount of the second payment that was being disputed. Due to the frustration our customer experienced, we have also applied a one-time adjustment of $50.00 to the account. We are confident the issue at hand has now been addressed. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted] Thank You. George Executive Resolutions Cox Communications
May 5, 2016—Revdex.com complaint # [redacted]—A[redacted] A[redacted] We were sorry to hear of the confusion that the customer has experienced with our company. Due to the concerns that the client has brought to the attention of your office, a thorough review has been completed on his account. Our records...
confirm that on April 28, 2016, the customer‘s account was credited for the service calls, as well as the installation fee. Notations from our Field Technician confirmed that the client’s modem was the cause of the speed issue, and we were able to confirm that the signal and service that we were providing was not substandard. Standard lease fees do apply for the rented modem. We do not and have never offered HBO free for a year, and could not find any documentation to validate this claim. Should the customer have further questions regarding his account, he may call our Customer Service Department at 623-594-1000. We hope this information has been helpful to your office. Thank you. Catherine/Cox Communications Executive Offices/ Arizona
June 7, 2016-Revdex.com complaint # [redacted] We were sorry to hear that the customer was disappointed after her recent interactions with our employees. As a customer oriented company, it is never our intention to cause problems for our subscribers. Due to the concerns that the client...
brought to the attention of your office, a thorough review has been completed on her account. Our records confirm that all of the installation fees were waived, as well as the telephone number change fee and late charge. The total credits applied to her account were $158.78. The current monthly rate is $80.97. The customer’s billing is current. We do not show support for further credits to be applied. We hope this information has been helpful to your office. For future questions on the billing, we advise the customer to contact our Care Center at ###-###-####. Thank you for the opportunity to address the issues at hand. Catherine/Cox Communications Executive Offices/ Arizona
Even with me paying the $150 termination fee, there is still a $140 difference that was taken from my account that you did not address. I had also already paid the bill for that month prior to changing my service.
I am rejecting because I called the number Catherine left me last week, on Monday, January 11th. I stated the best times to call would be after 2 p.m., every day. Their automatic voice message said they would call by the next business day. I waited yesterday and today. I called again, today, January 13th and left another message. Part of the rejection, is I am not confident enough that they will keep me posted on the investigation to get this matter resolved. They should have called by yesterday to give me any updates and ask me the questions they need me to answer.Thank you,[redacted]
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
This is a very typical response from Cox, that doesn't take responsibility for their customers. I have spent 8 hours with technical support BOTH from the residential and business side. The business side says it is a .net residential account and they can't help, and the residential side says since I have a business account with a .net email they can't do anything.When I reached tier 2 a man called Kia, said my problems were resolved and that he had used the .net email as a dummy email and I would need to set up a .com email to forward my emails to. He emailed me the particulars of setting up the .com account. I set up the email account using business support as I was instructed, we ended up in a 3 way call with the residential side again, and spent another 2 hours working on getting my email to work. Nothing worked. Last night I started the process again through the business side to begin with, and then another hour with the residential side, and I still can't receive emails or send emails through either account.You may think its OK to just shrug off this complaint with it's a business issue not a residential issue, but I don't think it's ok period, I have been an Cox customer for 13 years plus. And I can't use my residential email. I use this account for sending all of my invoices for my business as I have for 13 years. Since 8/3/2016 I haven't been able to do anything with my invoices. I wasn't notified that my email had been shut down and I have 3,500.00 worth of invoices that are waiting to be sent.Perhaps that doesn't bother you, but I think that since I haven't missed a payment to you for 13 years that I deserve service that I am paying for.Your response dictates that you don't care, and I will be taking this to the next step which will be filing a complaint through the justice system for financial compensation.Perhaps you think that you have two businesses? I am only dealing with one.Sincerely [redacted].
We would like to thank the customer for taking the time to file their concerns regarding their experience. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address their concerns and provide a successful resolution. It is always our goal to...
provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Lawrence E Executive Resolutions Office of the General Manager Cox Communications, Southwest Region