Revdex.com Case # [redacted]We would like to thank the customer for taking the time to file their concerns regarding their experience. It is certainly not our intention to cause any frustration.We have contacted the customer directly to address their concerns and provide a successful resolution.It is always...
our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
Revdex.com Case # [redacted]It is our goal to provide our customers with exemplary customer service. We sincerely regret the inconvenience that our customer has experienced with our company. We have attempted to contact our customer directly at the e-mail address and telephone number provided....
Once we are able to verify the account, we can address the concerns and provide a successful resolution. Thank you for your time and consideration. [redacted].Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
Revdex.com #[redacted] We would like to thank the Revdex.com for the opportunity to address our customers concerns regarding their billing. It is certainly not our intention to cause any frustration. Due to the concerns brought to the attention of your office we have thoroughly reviewed our customers...
account. At the conclusion of our investigation we found that our customer’s rate increased when our recent nationwide rate change went into effect. This rate change was printed on his December 2015 and January 2016 statements. With this rate change his monthly internet rate increased from $66.99 to $73.99. To remain in good faith with our customer we have applied a 12 month promotion for $5 off per month. This promotion was added on 5/3/16 and is valid until 5/2/17. As an added courtesy we have waived his 2 late fees for a total credit of $10.00. This credit will print on his May 2016 statement. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. [redacted] / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
[redacted] Case #[redacted] We are sorry to hear our customer was negatively impacted by billing issues. We have attempted to directly contact the customer by telephone and email. The customer was given a contact number and email address for different ways to communicate with us. We have reviewed...
the account in regards to the pricing and additional charges. Once we have made contact with the customer, we can provide the updates and come to a successful resolution. Thank you for your time and consideration. [redacted].Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
We would like to thank the customer for taking the time to file their concerns regarding the balances owed for their former Cox account. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customer any frustrations. Upon...
receipt of this complaint, we were able to review the account in question with our Collections Department to gain a better understanding of the remarks being reported to our customer’s credit. After this research was completed, we do see that two amounts were submitted to collections, one for $229.59, and one for $719.00. Our research found the $719.00 remark was due to unreturned equipment charges for a cable receiver and modem that had not been received by our customer at the time it was reported to the credit bureaus. However, we do see the equipment has since been returned to us as of 3/09/16. With this in mind, our Collections Department has submitted a request to the appropriate credit bureaus to have this remark removed. Generally this process can take up to 30 days to be reflected on a credit report. In addition, our research also found the remark for the unpaid balance of $229.59 to be valid. Review of the account, payment history, and billing statements for the account in question found this balance of $229.59 to be for service rendered from 7/20/14 to 9/08/14 that we did not receive payment for. In order to have this remark updated on our customer’s credit report, they will need to pay this balance in full. Payments may be made by contacting our Care Center at [redacted]. Thank You. George S. Executive Resolutions Cox Communications
August 2, 2017—Revdex.com complaint # [redacted] We were sorry to hear of the trouble the client has been experiencing with her service and statement. Due to the concerns that she brought to the attention of your office, we contacted her directly to discuss the service and billing with...
her. Our Field Team met with the customer to ensure that she is receiving the type of service that she expects, deserves, and pays for. Our office will continue to work with the client and our Field Team to ensure that all of her account concerns are addressed. Thank you for the opportunity to address a valued client’s concerns. Catherine/ Cox Communications Executive Offices/ Arizona
Revdex.com Case # [redacted]We regret to hear of any inconvenience that our customer has experienced with our company. Initially Cox was unable to install the level of service requested until the appropriate corrections were addressed by the customer’s property management. During that time Cox provided...
a lower level of service and cost to allow temporary Internet access until the requested level of service could be installed correctly. The customer emailed us on 5/17/16 regarding the charges on his account. We left a voicemail and emailed him on 5/18/16 to advise this charge was an error and we corrected his account to reflect the right balance. We spoke to the customer directly on 5/20/16 to address his concerns and confirm that we have corrected the billing issue with their account. We have also advised the customer that we will be providing the appropriate steps to coach the agent.We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Jesse W.Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
Revdex.com Case # [redacted] The Cox representative quoted our customer a new monthly rate of $205.50 after a total of $114.46 in discounts. We explained to the customer that the $114.46 amount was based off the a la carte rate. We are sorry to hear that our customer is not satisfied with the information we have provided but her monthly rate is accurate to what the representative had quoted during the call. At this time we have done all we can do to assist our customer regarding her concerns. Sincerely, Jesse W. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
It is always our goal to provide our customers with exemplary customer service. We apologize that our customer felt the necessity to write to the [redacted] regarding his recent experience. We sincerely regret the inconvenience that he experienced with our...
company.
Upon receipt of this complaint, we performed a complete review of our customer’s account and corrected the billing. We spoke with our customer and apologized for the inconvenience this has caused.
We want our customer to know that we are deeply committed to being their most trusted provider of communication services and apologize for the inconvenience that they experienced with regard to this issue.
Sincerely,
[redacted] / Office of the General Manager / Cox Communications Executive Offices /[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com Case # [redacted] It is our goal to provide our customers with exemplary customer service. We sincerely regret the inconvenience that our customer has experienced with our company. We contacted the customer directly on 9/13/16 and verified that the appropriate adjustment had...
been applied prior to the interruption but unfortunately it did not appear to have been communicated to her as she was advised. Due to the situation, we applied additional adjustments to satisfy the fees she incurred for the interruption as well as a courtesy credit for the experience. We want to assure our customer that we respect their feedback and that the appropriate coaching will be provided for the representatives involved. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Jesse W. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the customer for taking the time to file his concerns regarding the Cox Communications junction box adjacent to their property. Please let me begin with an apology for any inconvenience he experienced. We certainly do not want to cause him any frustrations. Upon receipt of...
this complaint we contacted our Construction and Planning Manager for our customer’s area to gain a better understanding of our customer’s concerns with the Cox owned junction box in question. Following our research, it was determined that a new junction box was not recently installed on our customer’s property and has been on the property for quite some time. Rather, during a repair appointment which took place for a neighboring Cox subscriber, a Cox technician accessed a pre-existing Cox owned junction box that was previously concealed from view due to environmental debris/vegetation. Due to the intentionally discrete model of junction box being used, it is understandable that our customer may not have realized it was on their property prior to being accessed by our technician. While we recognize our customer’s frustration, we must be transparent in stating that Cox Communications has followed all required easement ordinances asked of our company whenever installing or accessing a Cox owned junction box and as a result the junction box in question will not be relocated or removed. We truly appreciate our customer’s patience and understanding. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted] Thank You. George Executive Escalations Cox Communications
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
E[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I received the return box but I am not paying for that month. I had [redacted]. I cancelled with you guys. You cannot prove that I didn't cancel and I know I cancelled and I mailed a letter after I started getting calls from you. So it is not we just say you owe it pay it. You have to PROVE it and I was not using your services at that time. I have been with ACN ([redacted] provider) for months now. I am not paying what I dont owe. I did get your box FINALLY after filing this.
We would like to thank the customer for taking the time to file their concerns regarding their Cox Digital Telephone services. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customers any frustrations. Upon receipt of...
this complaint, we are able to confirm that the letter our customer mentioned they mailed was received by our Customer Care Center who processed their requested service disconnection as of 9/29/16. As a courtesy, we have adjusted the account to backdate the disconnection to 9/21/16 as our customer has requested which has brought the final balance to $12.13. Additionally, a prepaid return shipping package has been mailed to our customer’s home for the return of their Cox owned modem. We are truly sorry to see our customer has opted to choose another provider and hope that they will consider Cox Communications for their services in the future. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. George Executive Resolutions Cox Communications
Revdex.com #[redacted]We would like to thank the customer for taking the time to file their concerns regarding their experience. It is certainly not our intention to cause any frustration. We have contacted our customer directly and forwarded her concerns to the appropriate departments to provide a...
successful resolution. We appreciate the opportunity that the Revdex.com has given us to assist our customer. Executive ResolutionsOffice of the General ManagerCox Communications, [redacted] Region
We would like to thank the customer for taking the time to file his concerns regarding a recent credit inquiry. Please let me begin with an apology for any inconvenience he experienced. We certainly do not want to cause him any frustrations. Upon receipt of this complaint we made...
contact with our Fraud Investigation Department who is now actively working with the appropriate credit bureaus to ensure the disputed inquiry is removed. We have spoken with our customer directly as of 5/18/16 to advise him of this information and assured him a courtesy call will be made to him once we have confirmation the removal has been completed. We are confident the issue at hand has been resolved. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted] Thank You. George Executive Resolutions Cox Communications
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We would like to thank the customer for taking the time to file their additional concerns regarding his Cox account and promotional discount. As a service oriented company we welcome the opportunity to address our customer’s concerns and feedback. Although attempts to reach our customer by telephone were unsuccessful, we were able to speak with our customer via e-mail following the receipt of this rebuttal. After making initial contact we received a copy of the advertisement in question from our customer and had one of our Sales Department Supervisors make direct contact with our customer in an attempt to honor the promotional offer they received. Regretfully, following this discussion our customer has advised us they have opted not to accept the promotional pricing discussed by our Sales Department Supervisor. While we understand our customer’s frustration, we would like to assure them that we will make every effort that their feedback regarding their experience is addressed with the appropriate leadership. Despite our customer advising us of their dissatisfaction with this experience, we truly hope to continue a positive business relationship with our customer moving forward. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-1000. Thank You. George Executive Escalations Cox Communications
Revdex.com Case # [redacted]We would like to thank the customer for taking the time to file their concerns regarding their experience. It is certainly not our intention to cause any frustration.We have contacted the customer directly to address their concerns and provide a successful resolution.It is always...
our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
Revdex.com Case # [redacted]It is our goal to provide our customers with exemplary customer service. We sincerely regret the inconvenience that our customer has experienced with our company. We have attempted to contact our customer directly at the e-mail address and telephone number provided....
Once we are able to verify the account, we can address the concerns and provide a successful resolution. Thank you for your time and consideration. [redacted].Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
Revdex.com #[redacted] We would like to thank the Revdex.com for the opportunity to address our customers concerns regarding their billing. It is certainly not our intention to cause any frustration. Due to the concerns brought to the attention of your office we have thoroughly reviewed our customers...
account. At the conclusion of our investigation we found that our customer’s rate increased when our recent nationwide rate change went into effect. This rate change was printed on his December 2015 and January 2016 statements. With this rate change his monthly internet rate increased from $66.99 to $73.99. To remain in good faith with our customer we have applied a 12 month promotion for $5 off per month. This promotion was added on 5/3/16 and is valid until 5/2/17. As an added courtesy we have waived his 2 late fees for a total credit of $10.00. This credit will print on his May 2016 statement. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. [redacted] / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
[redacted] Case #[redacted] We are sorry to hear our customer was negatively impacted by billing issues. We have attempted to directly contact the customer by telephone and email. The customer was given a contact number and email address for different ways to communicate with us. We have reviewed...
the account in regards to the pricing and additional charges. Once we have made contact with the customer, we can provide the updates and come to a successful resolution. Thank you for your time and consideration. [redacted].Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
We would like to thank the customer for taking the time to file their concerns regarding the balances owed for their former Cox account. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customer any frustrations. Upon...
receipt of this complaint, we were able to review the account in question with our Collections Department to gain a better understanding of the remarks being reported to our customer’s credit. After this research was completed, we do see that two amounts were submitted to collections, one for $229.59, and one for $719.00. Our research found the $719.00 remark was due to unreturned equipment charges for a cable receiver and modem that had not been received by our customer at the time it was reported to the credit bureaus. However, we do see the equipment has since been returned to us as of 3/09/16. With this in mind, our Collections Department has submitted a request to the appropriate credit bureaus to have this remark removed. Generally this process can take up to 30 days to be reflected on a credit report. In addition, our research also found the remark for the unpaid balance of $229.59 to be valid. Review of the account, payment history, and billing statements for the account in question found this balance of $229.59 to be for service rendered from 7/20/14 to 9/08/14 that we did not receive payment for. In order to have this remark updated on our customer’s credit report, they will need to pay this balance in full. Payments may be made by contacting our Care Center at [redacted]. Thank You. George S. Executive Resolutions Cox Communications
August 2, 2017—Revdex.com complaint # [redacted] We were sorry to hear of the trouble the client has been experiencing with her service and statement. Due to the concerns that she brought to the attention of your office, we contacted her directly to discuss the service and billing with...
her. Our Field Team met with the customer to ensure that she is receiving the type of service that she expects, deserves, and pays for. Our office will continue to work with the client and our Field Team to ensure that all of her account concerns are addressed. Thank you for the opportunity to address a valued client’s concerns. Catherine/ Cox Communications Executive Offices/ Arizona
Revdex.com Case # [redacted]We regret to hear of any inconvenience that our customer has experienced with our company. Initially Cox was unable to install the level of service requested until the appropriate corrections were addressed by the customer’s property management. During that time Cox provided...
a lower level of service and cost to allow temporary Internet access until the requested level of service could be installed correctly. The customer emailed us on 5/17/16 regarding the charges on his account. We left a voicemail and emailed him on 5/18/16 to advise this charge was an error and we corrected his account to reflect the right balance. We spoke to the customer directly on 5/20/16 to address his concerns and confirm that we have corrected the billing issue with their account. We have also advised the customer that we will be providing the appropriate steps to coach the agent.We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Jesse W.Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
Revdex.com Case # [redacted] The Cox representative quoted our customer a new monthly rate of $205.50 after a total of $114.46 in discounts. We explained to the customer that the $114.46 amount was based off the a la carte rate. We are sorry to hear that our customer is not satisfied with the information we have provided but her monthly rate is accurate to what the representative had quoted during the call. At this time we have done all we can do to assist our customer regarding her concerns. Sincerely, Jesse W. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
It is always our goal to provide our customers with exemplary customer service. We apologize that our customer felt the necessity to write to the [redacted] regarding his recent experience. We sincerely regret the inconvenience that he experienced with our...
company.
Upon receipt of this complaint, we performed a complete review of our customer’s account and corrected the billing. We spoke with our customer and apologized for the inconvenience this has caused.
We want our customer to know that we are deeply committed to being their most trusted provider of communication services and apologize for the inconvenience that they experienced with regard to this issue.
Sincerely,
[redacted] / Office of the General Manager / Cox Communications Executive Offices /[redacted]
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Revdex.com Case # [redacted] It is our goal to provide our customers with exemplary customer service. We sincerely regret the inconvenience that our customer has experienced with our company. We contacted the customer directly on 9/13/16 and verified that the appropriate adjustment had...
been applied prior to the interruption but unfortunately it did not appear to have been communicated to her as she was advised. Due to the situation, we applied additional adjustments to satisfy the fees she incurred for the interruption as well as a courtesy credit for the experience. We want to assure our customer that we respect their feedback and that the appropriate coaching will be provided for the representatives involved. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Jesse W. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the customer for taking the time to file his concerns regarding the Cox Communications junction box adjacent to their property. Please let me begin with an apology for any inconvenience he experienced. We certainly do not want to cause him any frustrations. Upon receipt of...
this complaint we contacted our Construction and Planning Manager for our customer’s area to gain a better understanding of our customer’s concerns with the Cox owned junction box in question. Following our research, it was determined that a new junction box was not recently installed on our customer’s property and has been on the property for quite some time. Rather, during a repair appointment which took place for a neighboring Cox subscriber, a Cox technician accessed a pre-existing Cox owned junction box that was previously concealed from view due to environmental debris/vegetation. Due to the intentionally discrete model of junction box being used, it is understandable that our customer may not have realized it was on their property prior to being accessed by our technician. While we recognize our customer’s frustration, we must be transparent in stating that Cox Communications has followed all required easement ordinances asked of our company whenever installing or accessing a Cox owned junction box and as a result the junction box in question will not be relocated or removed. We truly appreciate our customer’s patience and understanding. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted] Thank You. George Executive Escalations Cox Communications
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
E[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I received the return box but I am not paying for that month. I had [redacted]. I cancelled with you guys. You cannot prove that I didn't cancel and I know I cancelled and I mailed a letter after I started getting calls from you. So it is not we just say you owe it pay it. You have to PROVE it and I was not using your services at that time. I have been with ACN ([redacted] provider) for months now. I am not paying what I dont owe. I did get your box FINALLY after filing this.
We would like to thank the customer for taking the time to file their concerns regarding their Cox Digital Telephone services. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customers any frustrations. Upon receipt of...
this complaint, we are able to confirm that the letter our customer mentioned they mailed was received by our Customer Care Center who processed their requested service disconnection as of 9/29/16. As a courtesy, we have adjusted the account to backdate the disconnection to 9/21/16 as our customer has requested which has brought the final balance to $12.13. Additionally, a prepaid return shipping package has been mailed to our customer’s home for the return of their Cox owned modem. We are truly sorry to see our customer has opted to choose another provider and hope that they will consider Cox Communications for their services in the future. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. George Executive Resolutions Cox Communications
Revdex.com #[redacted]We would like to thank the customer for taking the time to file their concerns regarding their experience. It is certainly not our intention to cause any frustration. We have contacted our customer directly and forwarded her concerns to the appropriate departments to provide a...
successful resolution. We appreciate the opportunity that the Revdex.com has given us to assist our customer. Executive ResolutionsOffice of the General ManagerCox Communications, [redacted] Region
We would like to thank the customer for taking the time to file his concerns regarding a recent credit inquiry. Please let me begin with an apology for any inconvenience he experienced. We certainly do not want to cause him any frustrations. Upon receipt of this complaint we made...
contact with our Fraud Investigation Department who is now actively working with the appropriate credit bureaus to ensure the disputed inquiry is removed. We have spoken with our customer directly as of 5/18/16 to advise him of this information and assured him a courtesy call will be made to him once we have confirmation the removal has been completed. We are confident the issue at hand has been resolved. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted] Thank You. George Executive Resolutions Cox Communications
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We would like to thank the customer for taking the time to file their additional concerns regarding his Cox account and promotional discount. As a service oriented company we welcome the opportunity to address our customer’s concerns and feedback. Although attempts to reach our customer by telephone were unsuccessful, we were able to speak with our customer via e-mail following the receipt of this rebuttal. After making initial contact we received a copy of the advertisement in question from our customer and had one of our Sales Department Supervisors make direct contact with our customer in an attempt to honor the promotional offer they received. Regretfully, following this discussion our customer has advised us they have opted not to accept the promotional pricing discussed by our Sales Department Supervisor. While we understand our customer’s frustration, we would like to assure them that we will make every effort that their feedback regarding their experience is addressed with the appropriate leadership. Despite our customer advising us of their dissatisfaction with this experience, we truly hope to continue a positive business relationship with our customer moving forward. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-1000. Thank You. George Executive Escalations Cox Communications