Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10695988, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
1) To the best of my knowledge, the Email below is the last one I have received from anyone at the Revdex.com. If anyone has tried to contact me, please have them resend whatever was sent after this Email.2) As of today, the issue still exists, so I do not believe it has been resolved as of yet.3) While this does not need to be shared with Cox Communications, I have a two week vacation planned for August and will have very limited access to Email and no access to my computer between 04AUG and 15AUG. Therefore, if a solution occurs during those days, I will be unable to verify the solution until 16AUG or later. So, I would appreciate it if the case is not resolved before 04AUG that I be granted an extension to check out the solution until after 15AUG.
Regards,
J[redacted]
Revdex.com #[redacted] We would like to thank the Revdex.com for the opportunity to address our customers concerns regarding their internet service. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address the concerns that were brought to the attention of...
your office. Our customer was on a lower level of internet than what they thought they subscribed to. Our field technician put the customer in contact with the correct department so he could get scheduled for the correct level of service to be installed. The service installation will be completed on July 25, 2016. Our customer requested credit for a returned payment fee and an installation charge. As a courtesy to our longstanding customer we issued a credit for each of the charges. The credits will be posted on his July 24, 2016 statement. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. [redacted] / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the customer for taking the time to file their concerns regarding their account billing. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customers any frustrations. Regarding the customer’s concerns with...
their account billing, we did attempt to reach them at the telephone number they provided to us (###-###-####) to address these issues but we were unsuccessful. We have left voicemail messages and submitted a letter to the customer with our contact information. Should the customer contact us we will be happy to address their concerns with their account billing. Although we were unable to speak with our customer directly, we were able to research their account to review a possible resolution. Upon research of the account, we were able to determine that due to transferring services to a location that is provided complementary cable services, our customer is going to lose the three product promotional discount they were set to receive until December of this year. Although three product discounts are not eligible for accounts receiving complementary service, we were able to locate two single product discounts that will provide our customer with a new 12 month discount that will provide them with a lower monthly rate than the one they had been receiving prior to their service transfer request. We are confident that the promotions we located will provide the resolution our customer is looking for. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. [redacted]Executive ResolutionsCox Communications
We would like to thank the customer for taking the time to file their concerns regarding their request to change their monthly due date. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customers any frustrations. Upon receipt...
of this complaint, we were able to speak with our customer directly on 10/4/16 to address their concerns. During this conversation we were able to adjust our customer’s monthly bill date to accommodate their request. We are confident the issue at hand has been resolved. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. [redacted]
Executive Resolutions Cox Communications
We would like to thank the customer for taking the time to file his concerns regarding his account billing and recent experience with our Customer Care Center. Please let me begin with an apology for any inconvenience he experienced. We certainly do not want to cause him any...
frustrations.
Upon receipt of this complaint, we were able to make contact with our customer on 12/31/15 to discuss the concerns with their account. After reviewing the account we assured our customer the appropriate adjustments were made to both his former and current Cox accounts to ensure the disconnection for his previous address reflected the correct date of 10/30/15. This correction resulted in a credit of $71.74 being applied to our customer’s new account as well as a credit of $8.00 to waive a late fee and a $50.00 adjustment for our customer’s frustration. We are confident the issue at hand has now been resolved.
It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted]
Thank You.
George
[redacted]
Cox Communications
We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address their concerns and are working to provide a successful resolution. We have a service visit scheduled for this weekend and look forward to following up with our customer on Monday. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Lawrence E.Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We are sorry to hear our customer has been negatively impacted by an account holder change and misinformation provided by a representative. We have researched the account in regards to the billing and credits. We have reached out to the customer directly by telephone to address the concerns listed...
in the complaint. Thank you for your time and consideration. [redacted]Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
November 10, 2015Revdex.com complaint# [redacted]We were sorry to hear of the confusion that the customer experienced with their billing and service.Due to the concerns that the customer brought to the attention of your office, we attempted to contact the customer by phone on two...
occasions. Because we were not able to speak with the customer, we sent an email to the client and provided the details of the investigation in our message. The customer has our contact information should they decide to get in touch with us.As always, we appreciate the opportunity that the Revdex.com has given to us. [redacted]/Cox Communications Executive Offices/ Arizona
July 1, 2016 Revdex.com complaint # [redacted] We were sorry to hear of the difficulty and confusion that the customer is experiencing regarding her bill. Due to the concerns that the client brought to your attention, the customer contacted our Customer Advocate...
Group. The necessary adjustments have been made on the customer’s account. At this moment the customers billing concern has been resolved in a satisfactory manner. The client has our contact information should she wish to contact us directly. As always, we thank the Revdex.com for the opportunity to assist our customer. Luis/Cox Communications Executive Offices/ Arizona
Dear Ms. [redacted] Thank you for allowing Cox the opportunity to serve your communication needs. We are in receipt of your complaint letter filed with the Revdex.com in regards to your recent experience with swapping your modem. I have conducted a review of your account and...
have determined the following:Our records show that on January 11, 2016, you contacted our customer service team requesting to exchange your WiFi modem for a telephone modem. In addition, there was a request to change the account name from Mr. [redacted] name to your name.When attempting to exchange the modem, there was an internal error that would not allow us to provision the equipment. This error was resolved internally and did not require a technician to visit your home. Please accept our apologies if this was not explained to you.In order to process the name change, Cox must disconnect the active account prior to establishing the new account. This is the reason why you temporarily lost services. When transferring the phone number from the former account (Mr. [redacted] account) to your account, the representative failed to have the phone number reserved. This resulted in you temporarily not having the phone number assigned to your account. Our records show this has now been corrected.Ms. [redacted] these many failures are embarrassing to our organization and does not display the legendary service we have built our reputation on. We will use your experience as a coaching opportunity to ensure our representatives are thoroughly and efficiently assisting our customers. Again, we apologize for the frustrations we caused you and I am available for any additional questions and/or concerns you may have regarding your Cox account. My office hours are 8:30am to 5:00pm, Monday through Friday.Respectfully, Sylvia L. D[redacted]Executive Office of the Regional ManagerCox Communications1[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
March 9, 2016—Jonathan B[redacted]-Revdex.com complaint# [redacted] We were sorry to hear of the confusion that the customer experienced on his account. Due to the billing issues that the customer brought to the attention of your office, we completed a thorough investigation on the account billing. ...
We sent the client an email, explaining the billing and credits. We are confident that if the customer has future concerns, our Customer Care Team at 623-594-1000 will be able to assist him. As always, thank you for the opportunity to assist a customer. Catherine/Cox Communications Executive Offices
June 16, 2016 Revdex.com complaint # [redacted]—John I[redacted] We were sorry to hear of the difficulty and confusion that the customer is experiencing regarding his account. Due to the concerns that the client brought to your attention, we contacted him directly to discuss the details. ...
At this moment we have resolved the customers concern in a satisfactory manner. The client has our contact information should he wish to contact us directly. As always, we thank the Revdex.com for the opportunity to assist our customer. Luis/Cox Communications Executive Offices/ Arizona Tell us why here...
Revdex.com Case # 11294132We are sorry to hear our business customer was negatively impacted with billing issues. Due to this being a business account, we have notified our Cox Business team to reach out to the customer directly to schedule a visit to address the concerns listed in the...
complaint. Thank you for your time and consideration.JaimiExecutive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address their concerns and upon speaking with Ms. [redacted] we advised an email was sent to her contact email address. I provided our contact number should she not receive the email.. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Sharon HExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region
July 20, 2015 Revdex.com complaint # [redacted] We were sorry to hear of the challenges that the customer brought to the attention of your office. We did attempt to reach the client by phone but were not able to reach her, or leave a message. We did send the customer...
correspondence via email. Our records confirm that on the 11 of this month, our Customer Service Department was able to assist the customer and added the Showtime on to her account, with a discount. After reviewing our available promotions, we didn’t find a better rate than the customer already has. We appreciate the opportunity to assist a valuable customer! [redacted]/Cox Communications Executive Offices/ [redacted]
Revdex.com Case # [redacted]We are sorry to hear our business customer was negatively impacted with billing issues. Due to this being a business account, we have notified our Cox Business team to reach out to the customer directly to schedule a visit to address the concerns listed in the...
complaint. Thank you for your time and consideration.JaimiExecutive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
It is always our goal to provide our customers with exemplary customer service. We apologize that our customer felt the necessity to write to the Revdex.com regarding her attempts to cancel her television service. We sincerely regret the inconvenience that she experienced...
with our company.Upon receipt of this complaint, we performed a complete review of our customer’s account. We confirmed she requested to disconnect service and returned the cable box in August 2014 but the service was not disconnected. We left a message for her acknowledging her request and to apologize for the delay in disconnecting the service. We want our customer to know that we are deeply committed to being her most trusted provider of communication services and apologize for the inconvenience that she experienced with regard to this issue. We will be happy to assist our customer when she responds to our calls. Sincerely,[redacted] / Office of the General Manager / Cox Communications Executive Offices / [redacted]
Revdex.com Case #[redacted] We are sorry to hear our customer had issues with pricing information. We were able to make contact and verify the account. The customer’s concerns and been addressed and we were able to come to a successful resolution. Thank you for your time and...
consideration. [redacted].Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
Revdex.com complaint #[redacted] We were sorry to hear of the difficulty and confusion that the customer is experiencing regarding her bill. Due to the concerns that the client brought to your attention, we contacted the customer directly. Unfortunately, our attempts to...
follow up with the customer with the contact information provided were unsuccessful. It is always our goal to provide our customers with exemplary customer service. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-1000 As always, we thank the Revdex.com for the opportunity to assist our customer. Melissa/Cox Communications Executive Offices/Arizona
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10695988, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
1) To the best of my knowledge, the Email below is the last one I have received from anyone at the Revdex.com. If anyone has tried to contact me, please have them resend whatever was sent after this Email.2) As of today, the issue still exists, so I do not believe it has been resolved as of yet.3) While this does not need to be shared with Cox Communications, I have a two week vacation planned for August and will have very limited access to Email and no access to my computer between 04AUG and 15AUG. Therefore, if a solution occurs during those days, I will be unable to verify the solution until 16AUG or later. So, I would appreciate it if the case is not resolved before 04AUG that I be granted an extension to check out the solution until after 15AUG.
Regards,
J[redacted]
Revdex.com #[redacted] We would like to thank the Revdex.com for the opportunity to address our customers concerns regarding their internet service. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address the concerns that were brought to the attention of...
your office. Our customer was on a lower level of internet than what they thought they subscribed to. Our field technician put the customer in contact with the correct department so he could get scheduled for the correct level of service to be installed. The service installation will be completed on July 25, 2016. Our customer requested credit for a returned payment fee and an installation charge. As a courtesy to our longstanding customer we issued a credit for each of the charges. The credits will be posted on his July 24, 2016 statement. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. [redacted] / Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the customer for taking the time to file their concerns regarding their account billing. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customers any frustrations. Regarding the customer’s concerns with...
their account billing, we did attempt to reach them at the telephone number they provided to us (###-###-####) to address these issues but we were unsuccessful. We have left voicemail messages and submitted a letter to the customer with our contact information. Should the customer contact us we will be happy to address their concerns with their account billing. Although we were unable to speak with our customer directly, we were able to research their account to review a possible resolution. Upon research of the account, we were able to determine that due to transferring services to a location that is provided complementary cable services, our customer is going to lose the three product promotional discount they were set to receive until December of this year. Although three product discounts are not eligible for accounts receiving complementary service, we were able to locate two single product discounts that will provide our customer with a new 12 month discount that will provide them with a lower monthly rate than the one they had been receiving prior to their service transfer request. We are confident that the promotions we located will provide the resolution our customer is looking for. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. [redacted]Executive ResolutionsCox Communications
We would like to thank the customer for taking the time to file their concerns regarding their request to change their monthly due date. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customers any frustrations. Upon receipt...
of this complaint, we were able to speak with our customer directly on 10/4/16 to address their concerns. During this conversation we were able to adjust our customer’s monthly bill date to accommodate their request. We are confident the issue at hand has been resolved. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. [redacted]
Executive Resolutions Cox Communications
We would like to thank the customer for taking the time to file his concerns regarding his account billing and recent experience with our Customer Care Center. Please let me begin with an apology for any inconvenience he experienced. We certainly do not want to cause him any...
frustrations.
Upon receipt of this complaint, we were able to make contact with our customer on 12/31/15 to discuss the concerns with their account. After reviewing the account we assured our customer the appropriate adjustments were made to both his former and current Cox accounts to ensure the disconnection for his previous address reflected the correct date of 10/30/15. This correction resulted in a credit of $71.74 being applied to our customer’s new account as well as a credit of $8.00 to waive a late fee and a $50.00 adjustment for our customer’s frustration. We are confident the issue at hand has now been resolved.
It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted]
Thank You.
George
[redacted]
Cox Communications
We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address their concerns and are working to provide a successful resolution. We have a service visit scheduled for this weekend and look forward to following up with our customer on Monday. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Lawrence E.Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We are sorry to hear our customer has been negatively impacted by an account holder change and misinformation provided by a representative. We have researched the account in regards to the billing and credits. We have reached out to the customer directly by telephone to address the concerns listed...
in the complaint. Thank you for your time and consideration. [redacted]Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
November 10, 2015Revdex.com complaint# [redacted]We were sorry to hear of the confusion that the customer experienced with their billing and service.Due to the concerns that the customer brought to the attention of your office, we attempted to contact the customer by phone on two...
occasions. Because we were not able to speak with the customer, we sent an email to the client and provided the details of the investigation in our message. The customer has our contact information should they decide to get in touch with us.As always, we appreciate the opportunity that the Revdex.com has given to us. [redacted]/Cox Communications Executive Offices/ Arizona
July 1, 2016 Revdex.com complaint # [redacted] We were sorry to hear of the difficulty and confusion that the customer is experiencing regarding her bill. Due to the concerns that the client brought to your attention, the customer contacted our Customer Advocate...
Group. The necessary adjustments have been made on the customer’s account. At this moment the customers billing concern has been resolved in a satisfactory manner. The client has our contact information should she wish to contact us directly. As always, we thank the Revdex.com for the opportunity to assist our customer. Luis/Cox Communications Executive Offices/ Arizona
Dear Ms. [redacted] Thank you for allowing Cox the opportunity to serve your communication needs. We are in receipt of your complaint letter filed with the Revdex.com in regards to your recent experience with swapping your modem. I have conducted a review of your account and...
have determined the following:Our records show that on January 11, 2016, you contacted our customer service team requesting to exchange your WiFi modem for a telephone modem. In addition, there was a request to change the account name from Mr. [redacted] name to your name.When attempting to exchange the modem, there was an internal error that would not allow us to provision the equipment. This error was resolved internally and did not require a technician to visit your home. Please accept our apologies if this was not explained to you.In order to process the name change, Cox must disconnect the active account prior to establishing the new account. This is the reason why you temporarily lost services. When transferring the phone number from the former account (Mr. [redacted] account) to your account, the representative failed to have the phone number reserved. This resulted in you temporarily not having the phone number assigned to your account. Our records show this has now been corrected.Ms. [redacted] these many failures are embarrassing to our organization and does not display the legendary service we have built our reputation on. We will use your experience as a coaching opportunity to ensure our representatives are thoroughly and efficiently assisting our customers. Again, we apologize for the frustrations we caused you and I am available for any additional questions and/or concerns you may have regarding your Cox account. My office hours are 8:30am to 5:00pm, Monday through Friday.Respectfully, Sylvia L. D[redacted]Executive Office of the Regional ManagerCox Communications1[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
March 9, 2016—Jonathan B[redacted]-Revdex.com complaint# [redacted] We were sorry to hear of the confusion that the customer experienced on his account. Due to the billing issues that the customer brought to the attention of your office, we completed a thorough investigation on the account billing. ...
We sent the client an email, explaining the billing and credits. We are confident that if the customer has future concerns, our Customer Care Team at 623-594-1000 will be able to assist him. As always, thank you for the opportunity to assist a customer. Catherine/Cox Communications Executive Offices
June 16, 2016 Revdex.com complaint # [redacted]—John I[redacted] We were sorry to hear of the difficulty and confusion that the customer is experiencing regarding his account. Due to the concerns that the client brought to your attention, we contacted him directly to discuss the details. ...
At this moment we have resolved the customers concern in a satisfactory manner. The client has our contact information should he wish to contact us directly. As always, we thank the Revdex.com for the opportunity to assist our customer. Luis/Cox Communications Executive Offices/ Arizona Tell us why here...
Revdex.com Case # 11294132We are sorry to hear our business customer was negatively impacted with billing issues. Due to this being a business account, we have notified our Cox Business team to reach out to the customer directly to schedule a visit to address the concerns listed in the...
complaint. Thank you for your time and consideration.JaimiExecutive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address their concerns and upon speaking with Ms. [redacted] we advised an email was sent to her contact email address. I provided our contact number should she not receive the email.. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Sharon HExecutive Resolutions Office of the General Manager Cox Communications, Southwest Region
July 20, 2015 Revdex.com complaint # [redacted] We were sorry to hear of the challenges that the customer brought to the attention of your office. We did attempt to reach the client by phone but were not able to reach her, or leave a message. We did send the customer...
correspondence via email. Our records confirm that on the 11 of this month, our Customer Service Department was able to assist the customer and added the Showtime on to her account, with a discount. After reviewing our available promotions, we didn’t find a better rate than the customer already has. We appreciate the opportunity to assist a valuable customer! [redacted]/Cox Communications Executive Offices/ [redacted]
Revdex.com Case # [redacted]We are sorry to hear our business customer was negatively impacted with billing issues. Due to this being a business account, we have notified our Cox Business team to reach out to the customer directly to schedule a visit to address the concerns listed in the...
complaint. Thank you for your time and consideration.JaimiExecutive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
It is always our goal to provide our customers with exemplary customer service. We apologize that our customer felt the necessity to write to the Revdex.com regarding her attempts to cancel her television service. We sincerely regret the inconvenience that she experienced...
with our company.Upon receipt of this complaint, we performed a complete review of our customer’s account. We confirmed she requested to disconnect service and returned the cable box in August 2014 but the service was not disconnected. We left a message for her acknowledging her request and to apologize for the delay in disconnecting the service. We want our customer to know that we are deeply committed to being her most trusted provider of communication services and apologize for the inconvenience that she experienced with regard to this issue. We will be happy to assist our customer when she responds to our calls. Sincerely,[redacted] / Office of the General Manager / Cox Communications Executive Offices / [redacted]
Revdex.com Case #[redacted] We are sorry to hear our customer had issues with pricing information. We were able to make contact and verify the account. The customer’s concerns and been addressed and we were able to come to a successful resolution. Thank you for your time and...
consideration. [redacted].Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
Revdex.com complaint #[redacted] We were sorry to hear of the difficulty and confusion that the customer is experiencing regarding her bill. Due to the concerns that the client brought to your attention, we contacted the customer directly. Unfortunately, our attempts to...
follow up with the customer with the contact information provided were unsuccessful. It is always our goal to provide our customers with exemplary customer service. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-1000 As always, we thank the Revdex.com for the opportunity to assist our customer. Melissa/Cox Communications Executive Offices/Arizona