February 25, 2016 Revdex.com complaint [redacted]/ Thomas Cox # [redacted] We were sorry to hear of the billing confusion that the customers experienced when transferring service into their name. Due to the concerns that the customer brought to the attention of your office, we contacted the...
client directly to discuss. As always, we appreciate the opportunity that the Revdex.com has given us to address a valuable customer’s concerns. Thank you. Catherine/Cox Communications Executive Offices Arizona
We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address...
their concerns and have provided a successful resolution. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Dani G. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
It is always our goal to provide our customers with exemplary customer service. We apologize that our customer felt the necessity to write to the [redacted] regarding her attempts to remove the early termination fees that were charged as a result of cancelling her services and...
ultimately canceling her contract. We sincerely regret the inconvenience that she experienced with our company.Upon receipt of this complaint, we performed a complete review of our customer’s account. We found that the agent who disconnected the services for our customer also, as a courtesy, credit the charges. We want our customer to know that we are deeply committed to being his most trusted provider of communication services and apologize for the inconvenience that she experienced with regard to this issue. Sincerely,[redacted] / Office of the General Manager / Cox Communications Executive Offices / [redacted]
We would like to thank the customer for taking the time to file their concerns regarding a recent payment to their account. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause them any frustrations. Upon receipt of this complaint...
we did conduct a research of the account to gain a better understanding of our customer’s concerns. Review of the account found that while our Account Services Department were researching our options to refund the duplicate payment, that our customer opted to dispute the payment with their bank which resulted in the funds being returned to the bank directly. With this in mind, we are able to confirm that our customer has been refunded the amount of the second payment that was being disputed. Due to the frustration our customer experienced, we have also applied a one-time adjustment of $50.00 to the account. We are confident the issue at hand has now been addressed. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted] Thank You. George Executive Resolutions Cox Communications
still have issue and today it went out again twice in one day... So I ask you what kind of service that provide that kind of business? I have not this much trouble with internet in the past since I got this provider and this the worst provider. This much outage in one day and weeks
We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have reached out to our customer to...
address his concerns, however, our attempts to reach him have been unsuccessful. Once we are able to speak with the customer and verify the account, we can address his concerns and provide a successful resolution. We would also like to thank our customer for providing his feedback based on his experience with our company. Please let me assure you that we have addressed your concerns directly and have provided the appropriate feedback. Thank you for your time and consideration. Lawrence E.Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
June 7, 2016-Revdex.com complaint # [redacted] We were sorry to hear that the customer was disappointed after her recent interactions with our employees. As a customer oriented company, it is never our intention to cause problems for our subscribers. Due to the concerns that the client...
brought to the attention of your office, a thorough review has been completed on her account. Our records confirm that all of the installation fees were waived, as well as the telephone number change fee and late charge. The total credits applied to her account were $158.78. The current monthly rate is $80.97. The customer’s billing is current. We do not show support for further credits to be applied. We hope this information has been helpful to your office. For future questions on the billing, we advise the customer to contact our Care Center at ###-###-####. Thank you for the opportunity to address the issues at hand. Catherine/Cox Communications Executive Offices/ Arizona
Revdex.com Case # [redacted] It is our goal to provide our customers with exemplary customer service. We sincerely regret the inconvenience that our customer has experienced with our company and Internet service. Our records indicate the service repairs were resolved the same day we received...
the complaint on June 19th, 2015. We have attempted to contact our customer directly at the e-mail address and telephone number provided. We have left our contact information for the customer to call back if they would still like to speak to us regarding their experience. Thank you for your time and consideration. Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
Revdex.com #[redacted] We made direct contact with our customer on March 2, 2016 in response to their complaint. We have offered compensation to our customer for the troubles they have endured with their service. She advised us that she wanted to speak to her husband before accepting any credits and she would call our office back. Once she reaches back out to our office we will be happy to further assist her. Thank you for your time and consideration. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
September 19, 2016—Revdex.com complaint# [redacted] We were sorry to hear that a long time and loyal customer of ours was confused on his billing and charges. Due to the concerns that he brought to the attention of your office, we contacted him directly to discuss his concerns. After...
reviewing the account and the charges incurred, we were able to correct the customer’s billing. The customer is happy with our credits and efforts that we made to correct his billing. As always, we appreciate the opportunity to assist our customer. Thank you! [redacted]/Cox Communications Executive Offices/ Arizona
This is a very typical response from Cox, that doesn't take responsibility for their customers. I have spent 8 hours with technical support BOTH from the residential and business side. The business side says it is a .net residential account and they can't help, and the residential side says since I have a business account with a .net email they can't do anything.When I reached tier 2 a man called Kia, said my problems were resolved and that he had used the .net email as a dummy email and I would need to set up a .com email to forward my emails to. He emailed me the particulars of setting up the .com account. I set up the email account using business support as I was instructed, we ended up in a 3 way call with the residential side again, and spent another 2 hours working on getting my email to work. Nothing worked. Last night I started the process again through the business side to begin with, and then another hour with the residential side, and I still can't receive emails or send emails through either account.You may think its OK to just shrug off this complaint with it's a business issue not a residential issue, but I don't think it's ok period, I have been an Cox customer for 13 years plus. And I can't use my residential email. I use this account for sending all of my invoices for my business as I have for 13 years. Since 8/3/2016 I haven't been able to do anything with my invoices. I wasn't notified that my email had been shut down and I have 3,500.00 worth of invoices that are waiting to be sent.Perhaps that doesn't bother you, but I think that since I haven't missed a payment to you for 13 years that I deserve service that I am paying for.Your response dictates that you don't care, and I will be taking this to the next step which will be filing a complaint through the justice system for financial compensation.Perhaps you think that you have two businesses? I am only dealing with one.Sincerely [redacted].
It is our goal to provide our customers with exemplary customer service. We sincerely regret the inconvenience that our customer has experienced with our company and their Internet service. We have attempted to contact our customer directly at the e-mail address and telephone number...
provided. Once we are able to verify the account, we can address the concerns and provide a successful resolution. Thank you for your time and consideration.Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We would like to thank the customer for taking the time to file their concerns regarding their recent experience with our Field Services Department. Please let me begin with an apology for any inconvenience they experienced. Upon receipt of this complaint, we were able to speak with our customer...
directly on 5/30/17. During the conversation we addressed our customer’s concerns with the delays in their repair, and confirmed that our Field Service Department did return to the property and restore the services as requested. We are confident the issue at hand has been resolved. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. George Executive Resolutions Cox Communications
We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have reached out to our customer to...
address their concerns, however, our attempt to reach them on 1/26/17 have been unsuccessful. Once we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution. Thank you for your time and consideration. [redacted]. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
Revdex.com Case [redacted]
We would like to thank the customer for taking the time to file their concerns regarding their experience. It is certainly not our intention to cause any frustration.
We have contacted the customer directly to address their concerns and provide a successful resolution.
It is...
always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.We appreciate the opportunity that the Revdex.com has given to us to assist our customer.
Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Joan B[redacted]
I am rejecting because I called the number Catherine left me last week, on Monday, January 11th. I stated the best times to call would be after 2 p.m., every day. Their automatic voice message said they would call by the next business day. I waited yesterday and today. I called again, today, January 13th and left another message. Part of the rejection, is I am not confident enough that they will keep me posted on the investigation to get this matter resolved. They should have called by yesterday to give me any updates and ask me the questions they need me to answer.Thank you,[redacted]
We would like to thank the customer for taking the time to file her concerns regarding her account billing. Please let me begin with an apology for any inconvenience he experienced. We certainly do not want to cause her any frustrations.I contacted the customer on 11/13/14 regarding her...
concerns with a possible cancellation fee being placed on her Cox account. After research of the situation, we were able to clarify for our customer that the sales offer she had received by telephone on the day in question was a fraudulent offer made by a party that has no affiliation to Cox Communications. We were able to assure our customer that their Cox account has not been impacted in any way as a result of the fraudulent call she received. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. If they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted]Thank you.[redacted]Executive ResolutionsCox Communications
February 25, 2016 Revdex.com complaint [redacted]/ Thomas Cox # [redacted] We were sorry to hear of the billing confusion that the customers experienced when transferring service into their name. Due to the concerns that the customer brought to the attention of your office, we contacted the...
client directly to discuss. As always, we appreciate the opportunity that the Revdex.com has given us to address a valuable customer’s concerns. Thank you. Catherine/Cox Communications Executive Offices Arizona
We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address...
their concerns and have provided a successful resolution. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Dani G. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
It is always our goal to provide our customers with exemplary customer service. We apologize that our customer felt the necessity to write to the [redacted] regarding her attempts to remove the early termination fees that were charged as a result of cancelling her services and...
ultimately canceling her contract. We sincerely regret the inconvenience that she experienced with our company.Upon receipt of this complaint, we performed a complete review of our customer’s account. We found that the agent who disconnected the services for our customer also, as a courtesy, credit the charges. We want our customer to know that we are deeply committed to being his most trusted provider of communication services and apologize for the inconvenience that she experienced with regard to this issue. Sincerely,[redacted] / Office of the General Manager / Cox Communications Executive Offices / [redacted]
We would like to thank the customer for taking the time to file their concerns regarding a recent payment to their account. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause them any frustrations. Upon receipt of this complaint...
we did conduct a research of the account to gain a better understanding of our customer’s concerns. Review of the account found that while our Account Services Department were researching our options to refund the duplicate payment, that our customer opted to dispute the payment with their bank which resulted in the funds being returned to the bank directly. With this in mind, we are able to confirm that our customer has been refunded the amount of the second payment that was being disputed. Due to the frustration our customer experienced, we have also applied a one-time adjustment of $50.00 to the account. We are confident the issue at hand has now been addressed. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted] Thank You. George Executive Resolutions Cox Communications
still have issue and today it went out again twice in one day... So I ask you what kind of service that provide that kind of business? I have not this much trouble with internet in the past since I got this provider and this the worst provider. This much outage in one day and weeks
We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have reached out to our customer to...
address his concerns, however, our attempts to reach him have been unsuccessful. Once we are able to speak with the customer and verify the account, we can address his concerns and provide a successful resolution. We would also like to thank our customer for providing his feedback based on his experience with our company. Please let me assure you that we have addressed your concerns directly and have provided the appropriate feedback. Thank you for your time and consideration. Lawrence E.Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
June 7, 2016-Revdex.com complaint # [redacted] We were sorry to hear that the customer was disappointed after her recent interactions with our employees. As a customer oriented company, it is never our intention to cause problems for our subscribers. Due to the concerns that the client...
brought to the attention of your office, a thorough review has been completed on her account. Our records confirm that all of the installation fees were waived, as well as the telephone number change fee and late charge. The total credits applied to her account were $158.78. The current monthly rate is $80.97. The customer’s billing is current. We do not show support for further credits to be applied. We hope this information has been helpful to your office. For future questions on the billing, we advise the customer to contact our Care Center at ###-###-####. Thank you for the opportunity to address the issues at hand. Catherine/Cox Communications Executive Offices/ Arizona
Revdex.com Case # [redacted] It is our goal to provide our customers with exemplary customer service. We sincerely regret the inconvenience that our customer has experienced with our company and Internet service. Our records indicate the service repairs were resolved the same day we received...
the complaint on June 19th, 2015. We have attempted to contact our customer directly at the e-mail address and telephone number provided. We have left our contact information for the customer to call back if they would still like to speak to us regarding their experience. Thank you for your time and consideration. Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
Revdex.com #[redacted] We made direct contact with our customer on March 2, 2016 in response to their complaint. We have offered compensation to our customer for the troubles they have endured with their service. She advised us that she wanted to speak to her husband before accepting any credits and she would call our office back. Once she reaches back out to our office we will be happy to further assist her. Thank you for your time and consideration. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
September 19, 2016—Revdex.com complaint# [redacted] We were sorry to hear that a long time and loyal customer of ours was confused on his billing and charges. Due to the concerns that he brought to the attention of your office, we contacted him directly to discuss his concerns. After...
reviewing the account and the charges incurred, we were able to correct the customer’s billing. The customer is happy with our credits and efforts that we made to correct his billing. As always, we appreciate the opportunity to assist our customer. Thank you! [redacted]/Cox Communications Executive Offices/ Arizona
This is a very typical response from Cox, that doesn't take responsibility for their customers. I have spent 8 hours with technical support BOTH from the residential and business side. The business side says it is a .net residential account and they can't help, and the residential side says since I have a business account with a .net email they can't do anything.When I reached tier 2 a man called Kia, said my problems were resolved and that he had used the .net email as a dummy email and I would need to set up a .com email to forward my emails to. He emailed me the particulars of setting up the .com account. I set up the email account using business support as I was instructed, we ended up in a 3 way call with the residential side again, and spent another 2 hours working on getting my email to work. Nothing worked. Last night I started the process again through the business side to begin with, and then another hour with the residential side, and I still can't receive emails or send emails through either account.You may think its OK to just shrug off this complaint with it's a business issue not a residential issue, but I don't think it's ok period, I have been an Cox customer for 13 years plus. And I can't use my residential email. I use this account for sending all of my invoices for my business as I have for 13 years. Since 8/3/2016 I haven't been able to do anything with my invoices. I wasn't notified that my email had been shut down and I have 3,500.00 worth of invoices that are waiting to be sent.Perhaps that doesn't bother you, but I think that since I haven't missed a payment to you for 13 years that I deserve service that I am paying for.Your response dictates that you don't care, and I will be taking this to the next step which will be filing a complaint through the justice system for financial compensation.Perhaps you think that you have two businesses? I am only dealing with one.Sincerely [redacted].
It is our goal to provide our customers with exemplary customer service. We sincerely regret the inconvenience that our customer has experienced with our company and their Internet service. We have attempted to contact our customer directly at the e-mail address and telephone number...
provided. Once we are able to verify the account, we can address the concerns and provide a successful resolution. Thank you for your time and consideration.Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
We would like to thank the customer for taking the time to file their concerns regarding their recent experience with our Field Services Department. Please let me begin with an apology for any inconvenience they experienced. Upon receipt of this complaint, we were able to speak with our customer...
directly on 5/30/17. During the conversation we addressed our customer’s concerns with the delays in their repair, and confirmed that our Field Service Department did return to the property and restore the services as requested. We are confident the issue at hand has been resolved. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. George Executive Resolutions Cox Communications
We would like to thank the Revdex.com for the opportunity to assist a valuable customer. Please let me begin with an apology for any inconvenience our customer may have experienced. It is certainly not our intention to cause any frustration. We have reached out to our customer to...
address their concerns, however, our attempt to reach them on 1/26/17 have been unsuccessful. Once we are able to speak with the customer and verify the account, we can address their concerns and provide a successful resolution. Thank you for your time and consideration. [redacted]. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
Revdex.com Case [redacted]
We would like to thank the customer for taking the time to file their concerns regarding their experience. It is certainly not our intention to cause any frustration.
We have contacted the customer directly to address their concerns and provide a successful resolution.
It is...
always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.We appreciate the opportunity that the Revdex.com has given to us to assist our customer.
Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Joan B[redacted]
I am rejecting because I called the number Catherine left me last week, on Monday, January 11th. I stated the best times to call would be after 2 p.m., every day. Their automatic voice message said they would call by the next business day. I waited yesterday and today. I called again, today, January 13th and left another message. Part of the rejection, is I am not confident enough that they will keep me posted on the investigation to get this matter resolved. They should have called by yesterday to give me any updates and ask me the questions they need me to answer.Thank you,[redacted]
We would like to thank the customer for taking the time to file her concerns regarding her account billing. Please let me begin with an apology for any inconvenience he experienced. We certainly do not want to cause her any frustrations.I contacted the customer on 11/13/14 regarding her...
concerns with a possible cancellation fee being placed on her Cox account. After research of the situation, we were able to clarify for our customer that the sales offer she had received by telephone on the day in question was a fraudulent offer made by a party that has no affiliation to Cox Communications. We were able to assure our customer that their Cox account has not been impacted in any way as a result of the fraudulent call she received. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. If they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted]Thank you.[redacted]Executive ResolutionsCox Communications