We would like to thank the customer for taking the time to address their concerns regarding their experience. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address their concerns and provide a successful resolution. Sincerely,...
Executive Resolutions Office of the General Manager Cox Communications, Southwest
We would like to thank the customer for taking the time to file his concerns regarding his recent damage claim. Please let me begin with an apology for any inconvenience he experienced. We certainly do not want to cause him any frustrations.
Upon receiving this complaint we worked...
directly with our Damage Claims department and our customer to further research Mr. [redacted]’s concerns. After our research was completed we were able to come to an agreement on a settlement for the damages brought to our attention by Mr. [redacted]. We are confident the issue at hand has been resolved.
It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-1000.
Thank You.
GeorgeExecutive ResolutionsCox Communications
We are truly sorry to hear our customer has additional concerns regarding their Cox account. Rest assured, we are dedicated to reaching a resolution for our customer. Upon receipt of this complaint, we were able to make contact and speak to our customer directly on 7/2/15 to discuss her concerns. We advised our customer that her rebate currently has an estimated delivery date of 7/3/15 and that we would be contacting her on 7/6/15 to check in to ensure she has received it. On 7/6/15 we spoke to our customer again who advised us that she was currently away from the home but asked us to check in on 7/7/15. We would like to assure our customer that we will continue to remain in contact with her until we are assured she has received her rebate. We appreciate our customer’s patience and understanding.Thank you. [redacted]Executive EscalationsCox Communications
We would like to thank the customer for taking the time to file their concerns regarding their account billing. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customers any frustrations.
Regarding the customer’s concerns...
with their account billing, we did attempt to reach them at the telephone number they provided to us ([redacted] to address these issues but we were unsuccessful. In addition to these call attempts we have submitted an e-mail to the customer with our contact information. Should the customer contact us we will be happy to address their concerns with their account billing. Although we were unable to speak with our customer directly, we were able to confirm that the disputed charge of $60.00 was in fact credited to the account on 10/30/15. Due to the close proximity of the November billing statement being created, this credit did not appear on our customer’s billing statement until the 12/1/15 cycle. As a courtesy, we have also waived the late fee of $8.00 our customer was charged as a result of this dispute. We are confident the issue at hand has now been resolved. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. GeorgeExecutive ResolutionsCox Communications
Thank you for the prompt response. I will update the complaint as soon as I get a confirmation from the Credit and Collections Team, as well as the credit reporting agency.
[redacted] Case #[redacted] We are sorry to hear our customer was negatively impacted by not being fully informed on pricing and services. We have attempted to contact the customer directly by telephone and email. The customer’s previous location did include TV service. The TV services were at zero cost...
due to the location’s agreement with Cox. The customer was not advised that the transfer of service would include the TV service at a cost due to the new location not having an agreement with Cox to cover the TV portion. Once we have made contact with the customer, we can review the account in detail and come to a successful resolution with removing the unwanted services. Thank you for your time and consideration. [redacted]Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
Revdex.com Case#[redacted] We would like to thank the customer for taking the time to file their concerns regarding their experience. It is certainly not our intention to cause any frustration.We have contacted the customer directly to address their concerns and provide a successful resolution.It is always...
our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
We would like to thank the customer for contacting our company via the Revdex.com regarding his monthly rate concerns. Leading our company with integrity is a goal we 100% strive for. We apologize that our valued customer was let down in this regard. The customer’s...
account has been reviewed by the direct leader of the representative who setup the customers upgrade work order. We will work directly with the customer to address the pricing on his account. Thank you for your time and consideration. Respectfully, [redacted]Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
We would like to thank the Revdex.com for the opportunity to assist a valuable customer. At Cox Communications we’re working hard every day to add value to your services. We continue to offer more HD channels, expand On DEMAND access to your favorite networks and entertainment on every...
screen, allowing you to stream shows on multiple devices at home or wherever life takes you. In providing the most up to date and complete programming packages available, Cox Communications strives to keep the rising rebroadcast fees associated with carrying all of your favorite major networks as low as possible. With today’s sports programming we are seeing many major networks providing regional sports networks of their own. With this in mind, in an attempt to keep you better informed of the costs associated with the delivery of regionals sports programming, a new Regional Sports Surcharge in the amount of $6.00 will be listed on your bill under the “Other fees and Surcharges” section of your bill. Regional Sports Network channels can be found on all video tiers starting at the TV Essential tier and above. The Regional Sports Surcharge is not protected under the Price Lock Guarantee. Please see the terms and conditions of your Residential Customer Service Agreement at: [redacted] The terms of the 24-Month Service Agreement can be found at: [redacted] Our customer was informed in advance on their monthly billing statement of the increase in the Broadcast Surcharge and the Regional Sports Surcharge. Additionally, our customer reached out to our Customer Care Center and we confirmed the changes in billing as well. We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Lawrence E. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the customer for taking the time to file her concerns regarding her service and damage claim. Please let me begin with an apology for any inconvenience she experienced. We certainly do not want to cause her any frustrations. Upon receipt of this complaint we have...
completed a full review of the account in question. After reviewing the account we found that our Damage Claims Department has conducted a thorough and impartial investigation of our customer’s concerns which resulted in the claim in question being denied. This denial has also been communicated directly to our customer by our Damage Claims Department. We also see that our customer spoke with our Corporate Care Department on 1/15/16 who further explained our stance regarding the denial of the damage claim and also outlined the substantial number of recent account adjustments applied by Cox Communications to the account in question in an effort to address our customer’s frustration. While we recognize this situation may be frustrating, we must be clear in stating that additional contact with offices of Cox Communications will not change the findings of our Damage Claims Department for the claim in question. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers[redacted] [redacted] [redacted] 623-594-1000. Thank You. George Executive Resolutions Cox Communications
We would like to thank the customer for taking the time to file their concerns regarding their account billing. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customers any frustrations.Regarding the customer’s concerns...
with their account billing, we were able to speak with our customer on 5/1/15 to advise them we would be looking into their concerns. However, when we did attempt to reach them at the telephone number they provided to us (###-###-####) to advise them the disputed charges had been removed, we were unsuccessful after three attempts. We have left voicemail messages for the customer with our contact information. Should the customer contact us we will be happy to address their concerns with their account billing. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. [redacted]Executive ResolutionsCox Communications
We would like to thank the customer for taking the time to file her concerns regarding her account billing. Please let me begin with an apology for any inconvenience he experienced. We certainly do not want to cause her any frustrations.I contacted the customer on 11/13/14 regarding her...
concerns with a possible cancellation fee being placed on her Cox account. After research of the situation, we were able to clarify for our customer that the sales offer she had received by telephone on the day in question was a fraudulent offer made by a party that has no affiliation to Cox Communications. We were able to assure our customer that their Cox account has not been impacted in any way as a result of the fraudulent call she received. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. If they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted]Thank you.[redacted]Executive ResolutionsCox Communications
December 15, 2015
Revdex.com complaint # [redacted]
We apologize for our delayed response to your office
regarding the concerns that the customer brought to your attention.
We have been in touch with the customer directly, and he has
our contact information. We...
are working
with him in regards to his refund request, and we will be updating him with
confirmation of his refund.
As always, we appreciate the opportunity to assist a
customer, so we thank you for bringing this to our attention.
Catherine/ Cox Communications Executive Offices/ Arizona
March 10, 2017—Revdex.com complaint # [redacted] We were sorry to hear of the billing confusion that the customer spoke of in her complaint to your office. Due to the concerns that the customer experienced with her billing, we thoroughly reviewed her account. Notations on...
the account confirm that we advised the customer of rates at the time of signing, in May of 2015, and the customer did not dispute her pricing until July of 2015. Our investigation also indicates that the client spoke to one of our Sales Supervisors regarding her rates, and we validated and explained the pricing to the customer. The service was disconnected for nonpayment, and the final balance owed of $481.40 is correct. Should the customer decide to reconnect service after payment for services rendered, we will remove the Early Termination Fee and adjust the bill. We hope this information has been helpful to your office. Thank you. Catherine/Cox Communications Executive Offices/ Arizona
We would like to thank the customer for taking the time to file his concerns regarding his monthly rate. Please let me begin with an apology for any inconvenience he experienced. We certainly do not want to cause him any frustrations.Regarding the concerns our customer submitted about...
his account billing, we have researched his account to gain a better understanding of the issues at hand. When speaking to Mr. [redacted], we explained to him the monthly rate he was originally quoted in the amount of $94.00 was a mistake. We apologized for any inconvenience and let our customer know that due to this mistake we will be happy to release him from his contract agreement with no penalty. Due to the inconvenience that was caused, we did provide a credit to the Cox account which cleared the remaining balance owed for his November 29th billing statement. We also explained that should he opt to keep his existing services it would be at the correct monthly rate of roughly $167.82 per month. Mr. [redacted] let us know that he will need to weigh his options on whether or not he will remain a Cox customer. We let the customer know whichever option he does decide, he is welcome to contact us and we will assist him further. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted]-[redacted]-[redacted].Thank you. [redacted]Executive ResolutionsCox Communications
We would like to thank the customer for taking the time to file her concerns regarding the exposed wiring on her property. Please let me begin with an apology for any inconvenience she experienced. We certainly do not want to cause her any frustrations.Upon receipt of this complaint we escalated our...
customer’s concerns to our Field Services leadership team who dispatched a senior technician to the property on 7/19/16. Following the visit made on 7/19/16 our Field Services leadership team has advised us the wiring has been repaired and is no longer exposed or cause for concern. We are confident the issue at hand has now been resolved.It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at ###-###-####.Thank You.[redacted]Executive EscalationsCox Communications
We are sorry to hear of our customer’s concerns regarding our advertising. We have made 4 attempts to directly contact our customer by phone and have been unsuccessful. Once we are able to speak with our customer and verify the account, we can address the concerns and provide a successful...
resolution.
Thank you for your time and consideration. Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
January 4, 2016—Revdex.com complaint Michael Goul
We were sorry to hear that a customer is unhappy with our company
and services. As a service oriented
company, we know that our success is largely dependent upon the satisfaction of
our customers.
Due to the concerns that...
the customer brought to the attention of
your company, we contacted him directly by phone and spoke to him on December
28, 2015. We are sending the client a
follow up email so may correspond directly with us regarding his concerns.
As always, we appreciate the opportunity that the Revdex.com has given to
us. Thank you.
Catherine/ Cox Communications Executive Offices/ Arizona
June 17, 2016 Revdex.com complaint # [redacted]—Tamas * V[redacted] We were sorry to hear of the difficulty and confusion that the customer is experiencing regarding his bill. Due to the concerns that the client brought to your attention, we contacted him directly to discuss the...
details. At this moment we have resolved the customers billing concern in a satisfactory manner. The client has our contact information should he wish to contact us directly. As always, we thank the Revdex.com for the opportunity to assist our customer. Luis/Cox Communications Executive Offices/ Arizona [redacted]
Revdex.com Case # [redacted] We regret to hear of any inconvenience that our customer has experienced with our company. We have contacted the customer directly on 10/25/16 to address their concerns. During our conversation we verified that our records did not include a deposit nor could...
we locate the disputed payment in question. While the customer was unable to provide documentation from their financial institution to support the disputed payment in question, we were able to provide a satisfactory resolution with the customer directly regarding the balance owed given their experience. We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Jesse W. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the customer for taking the time to address their concerns regarding their experience. It is certainly not our intention to cause any frustration. We have contacted the customer directly to address their concerns and provide a successful resolution. Sincerely,...
Executive Resolutions Office of the General Manager Cox Communications, Southwest
We would like to thank the customer for taking the time to file his concerns regarding his recent damage claim. Please let me begin with an apology for any inconvenience he experienced. We certainly do not want to cause him any frustrations.
Upon receiving this complaint we worked...
directly with our Damage Claims department and our customer to further research Mr. [redacted]’s concerns. After our research was completed we were able to come to an agreement on a settlement for the damages brought to our attention by Mr. [redacted]. We are confident the issue at hand has been resolved.
It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at 623-594-1000.
Thank You.
GeorgeExecutive ResolutionsCox Communications
We are truly sorry to hear our customer has additional concerns regarding their Cox account. Rest assured, we are dedicated to reaching a resolution for our customer. Upon receipt of this complaint, we were able to make contact and speak to our customer directly on 7/2/15 to discuss her concerns. We advised our customer that her rebate currently has an estimated delivery date of 7/3/15 and that we would be contacting her on 7/6/15 to check in to ensure she has received it. On 7/6/15 we spoke to our customer again who advised us that she was currently away from the home but asked us to check in on 7/7/15. We would like to assure our customer that we will continue to remain in contact with her until we are assured she has received her rebate. We appreciate our customer’s patience and understanding.Thank you. [redacted]Executive EscalationsCox Communications
We would like to thank the customer for taking the time to file their concerns regarding their account billing. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customers any frustrations.
Regarding the customer’s concerns...
with their account billing, we did attempt to reach them at the telephone number they provided to us ([redacted] to address these issues but we were unsuccessful. In addition to these call attempts we have submitted an e-mail to the customer with our contact information. Should the customer contact us we will be happy to address their concerns with their account billing. Although we were unable to speak with our customer directly, we were able to confirm that the disputed charge of $60.00 was in fact credited to the account on 10/30/15. Due to the close proximity of the November billing statement being created, this credit did not appear on our customer’s billing statement until the 12/1/15 cycle. As a courtesy, we have also waived the late fee of $8.00 our customer was charged as a result of this dispute. We are confident the issue at hand has now been resolved. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. GeorgeExecutive ResolutionsCox Communications
Thank you for the prompt response. I will update the complaint as soon as I get a confirmation from the Credit and Collections Team, as well as the credit reporting agency.
[redacted] Case #[redacted] We are sorry to hear our customer was negatively impacted by not being fully informed on pricing and services. We have attempted to contact the customer directly by telephone and email. The customer’s previous location did include TV service. The TV services were at zero cost...
due to the location’s agreement with Cox. The customer was not advised that the transfer of service would include the TV service at a cost due to the new location not having an agreement with Cox to cover the TV portion. Once we have made contact with the customer, we can review the account in detail and come to a successful resolution with removing the unwanted services. Thank you for your time and consideration. [redacted]Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
Revdex.com Case#[redacted] We would like to thank the customer for taking the time to file their concerns regarding their experience. It is certainly not our intention to cause any frustration.We have contacted the customer directly to address their concerns and provide a successful resolution.It is always...
our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced.We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
We would like to thank the customer for contacting our company via the Revdex.com regarding his monthly rate concerns. Leading our company with integrity is a goal we 100% strive for. We apologize that our valued customer was let down in this regard. The customer’s...
account has been reviewed by the direct leader of the representative who setup the customers upgrade work order. We will work directly with the customer to address the pricing on his account. Thank you for your time and consideration. Respectfully, [redacted]Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
We would like to thank the Revdex.com for the opportunity to assist a valuable customer. At Cox Communications we’re working hard every day to add value to your services. We continue to offer more HD channels, expand On DEMAND access to your favorite networks and entertainment on every...
screen, allowing you to stream shows on multiple devices at home or wherever life takes you. In providing the most up to date and complete programming packages available, Cox Communications strives to keep the rising rebroadcast fees associated with carrying all of your favorite major networks as low as possible. With today’s sports programming we are seeing many major networks providing regional sports networks of their own. With this in mind, in an attempt to keep you better informed of the costs associated with the delivery of regionals sports programming, a new Regional Sports Surcharge in the amount of $6.00 will be listed on your bill under the “Other fees and Surcharges” section of your bill. Regional Sports Network channels can be found on all video tiers starting at the TV Essential tier and above. The Regional Sports Surcharge is not protected under the Price Lock Guarantee. Please see the terms and conditions of your Residential Customer Service Agreement at: [redacted] The terms of the 24-Month Service Agreement can be found at: [redacted] Our customer was informed in advance on their monthly billing statement of the increase in the Broadcast Surcharge and the Regional Sports Surcharge. Additionally, our customer reached out to our Customer Care Center and we confirmed the changes in billing as well. We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Lawrence E. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region
We would like to thank the customer for taking the time to file her concerns regarding her service and damage claim. Please let me begin with an apology for any inconvenience she experienced. We certainly do not want to cause her any frustrations. Upon receipt of this complaint we have...
completed a full review of the account in question. After reviewing the account we found that our Damage Claims Department has conducted a thorough and impartial investigation of our customer’s concerns which resulted in the claim in question being denied. This denial has also been communicated directly to our customer by our Damage Claims Department. We also see that our customer spoke with our Corporate Care Department on 1/15/16 who further explained our stance regarding the denial of the damage claim and also outlined the substantial number of recent account adjustments applied by Cox Communications to the account in question in an effort to address our customer’s frustration. While we recognize this situation may be frustrating, we must be clear in stating that additional contact with offices of Cox Communications will not change the findings of our Damage Claims Department for the claim in question. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers[redacted] [redacted] [redacted] 623-594-1000. Thank You. George Executive Resolutions Cox Communications
We would like to thank the customer for taking the time to file their concerns regarding their account billing. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customers any frustrations.Regarding the customer’s concerns...
with their account billing, we were able to speak with our customer on 5/1/15 to advise them we would be looking into their concerns. However, when we did attempt to reach them at the telephone number they provided to us (###-###-####) to advise them the disputed charges had been removed, we were unsuccessful after three attempts. We have left voicemail messages for the customer with our contact information. Should the customer contact us we will be happy to address their concerns with their account billing. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. [redacted]Executive ResolutionsCox Communications
We would like to thank the customer for taking the time to file her concerns regarding her account billing. Please let me begin with an apology for any inconvenience he experienced. We certainly do not want to cause her any frustrations.I contacted the customer on 11/13/14 regarding her...
concerns with a possible cancellation fee being placed on her Cox account. After research of the situation, we were able to clarify for our customer that the sales offer she had received by telephone on the day in question was a fraudulent offer made by a party that has no affiliation to Cox Communications. We were able to assure our customer that their Cox account has not been impacted in any way as a result of the fraudulent call she received. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. If they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted]Thank you.[redacted]Executive ResolutionsCox Communications
December 15, 2015
Revdex.com complaint # [redacted]
We apologize for our delayed response to your office
regarding the concerns that the customer brought to your attention.
We have been in touch with the customer directly, and he has
our contact information. We...
are working
with him in regards to his refund request, and we will be updating him with
confirmation of his refund.
As always, we appreciate the opportunity to assist a
customer, so we thank you for bringing this to our attention.
Catherine/ Cox Communications Executive Offices/ Arizona
March 10, 2017—Revdex.com complaint # [redacted] We were sorry to hear of the billing confusion that the customer spoke of in her complaint to your office. Due to the concerns that the customer experienced with her billing, we thoroughly reviewed her account. Notations on...
the account confirm that we advised the customer of rates at the time of signing, in May of 2015, and the customer did not dispute her pricing until July of 2015. Our investigation also indicates that the client spoke to one of our Sales Supervisors regarding her rates, and we validated and explained the pricing to the customer. The service was disconnected for nonpayment, and the final balance owed of $481.40 is correct. Should the customer decide to reconnect service after payment for services rendered, we will remove the Early Termination Fee and adjust the bill. We hope this information has been helpful to your office. Thank you. Catherine/Cox Communications Executive Offices/ Arizona
We would like to thank the customer for taking the time to file his concerns regarding his monthly rate. Please let me begin with an apology for any inconvenience he experienced. We certainly do not want to cause him any frustrations.Regarding the concerns our customer submitted about...
his account billing, we have researched his account to gain a better understanding of the issues at hand. When speaking to Mr. [redacted], we explained to him the monthly rate he was originally quoted in the amount of $94.00 was a mistake. We apologized for any inconvenience and let our customer know that due to this mistake we will be happy to release him from his contract agreement with no penalty. Due to the inconvenience that was caused, we did provide a credit to the Cox account which cleared the remaining balance owed for his November 29th billing statement. We also explained that should he opt to keep his existing services it would be at the correct monthly rate of roughly $167.82 per month. Mr. [redacted] let us know that he will need to weigh his options on whether or not he will remain a Cox customer. We let the customer know whichever option he does decide, he is welcome to contact us and we will assist him further. It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at [redacted]-[redacted]-[redacted].Thank you. [redacted]Executive ResolutionsCox Communications
We would like to thank the customer for taking the time to file her concerns regarding the exposed wiring on her property. Please let me begin with an apology for any inconvenience she experienced. We certainly do not want to cause her any frustrations.Upon receipt of this complaint we escalated our...
customer’s concerns to our Field Services leadership team who dispatched a senior technician to the property on 7/19/16. Following the visit made on 7/19/16 our Field Services leadership team has advised us the wiring has been repaired and is no longer exposed or cause for concern. We are confident the issue at hand has now been resolved.It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers' perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at ###-###-####.Thank You.[redacted]Executive EscalationsCox Communications
We are sorry to hear of our customer’s concerns regarding our advertising. We have made 4 attempts to directly contact our customer by phone and have been unsuccessful. Once we are able to speak with our customer and verify the account, we can address the concerns and provide a successful...
resolution.
Thank you for your time and consideration. Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
January 4, 2016—Revdex.com complaint Michael Goul
We were sorry to hear that a customer is unhappy with our company
and services. As a service oriented
company, we know that our success is largely dependent upon the satisfaction of
our customers.
Due to the concerns that...
the customer brought to the attention of
your company, we contacted him directly by phone and spoke to him on December
28, 2015. We are sending the client a
follow up email so may correspond directly with us regarding his concerns.
As always, we appreciate the opportunity that the Revdex.com has given to
us. Thank you.
Catherine/ Cox Communications Executive Offices/ Arizona
June 17, 2016 Revdex.com complaint # [redacted]—Tamas * V[redacted] We were sorry to hear of the difficulty and confusion that the customer is experiencing regarding his bill. Due to the concerns that the client brought to your attention, we contacted him directly to discuss the...
details. At this moment we have resolved the customers billing concern in a satisfactory manner. The client has our contact information should he wish to contact us directly. As always, we thank the Revdex.com for the opportunity to assist our customer. Luis/Cox Communications Executive Offices/ Arizona [redacted]
Revdex.com Case # [redacted] We regret to hear of any inconvenience that our customer has experienced with our company. We have contacted the customer directly on 10/25/16 to address their concerns. During our conversation we verified that our records did not include a deposit nor could...
we locate the disputed payment in question. While the customer was unable to provide documentation from their financial institution to support the disputed payment in question, we were able to provide a satisfactory resolution with the customer directly regarding the balance owed given their experience. We appreciate the opportunity that the Revdex.com has given to us to assist our customer. Jesse W. Executive Resolutions Office of the General Manager Cox Communications, Southwest Region