I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
I will have my assistant to call business with in this week or early next weekWe have been so very busy for so many things.
Regards,
*** ***
It is always our goal to provide our customers with exemplary customer service We apologize that our customer felt the necessity to write to the Revdex.com regarding her monthly rate We sincerely regret the inconvenience that she experienced with our company.Upon receipt of
this complaint, we performed a complete review of our customer’s account We found a discount promised was not added to the order which caused an incorrect monthly rate We added the discount which corrected the monthly rate. We want our customer to know that we are deeply committed to being her most trusted provider of communication services and apologize for the inconvenience that she experienced with regard to this issue. Sincerely,*** *** / Office of the General Manager / Cox Communications Executive Offices / ***
*** Case # *** It is our goal to provide our customers with exemplary customer service. We sincerely regret the inconvenience that our customer has experienced with our company. We have attempted to contact our customer directly at the e-mail address and telephone number
providedOnce we are able to verify the account, we can address the concerns and provide a successful resolution. Thank you for your time and consideration. *** *.Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
We are sorry to hear our customer was negatively impacted by billing issues We have attempted to directly contact the customer by telephone and emailThe customer was given a contact number and email address for different way to communicate with usWe have reviewed the account in regards to
the equipment chargesOnce we have made contact with the customer, we can provide the updates and come to a successful resolution. Thank you for your time and consideration. *** **Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
We would like to thank the customer for taking the time to file his concerns regarding his account billing. Please let me begin with an apology for any inconvenience he experienced. We certainly do not want to cause him any frustrations.On 1/22/we were able to speak with Mr***
regarding the concerns outlined in his initial complaintAlthough we respect our customer’s decision to discontinue their cable services, we assured him that we will address his feedback regarding his original cable service sales quote with the appropriate Sales Department leadership. Additionally, in order to correct the issue with his existing Internet service promotional rate, we have applied a new twelve month discount to the account and backdated this to 12/19/14, which is the date the original promotion was lostMr*** opted to accept this promotion and we are confident that we have resolved this issue for him It is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedIf they should have any additional questions or concerns, they can contact our Customer Care Center at ###-###-####. Thank you ***Executive EscalationsCox Communications
We would like to thank the customer for taking the time to file his concerns regarding his experience with our Sales Department. Please let me begin with an apology for any inconvenience he experienced. We certainly do not want to cause him any frustrations.Regarding the concerns
outlined in our customer’s complaint, we performed a full research of Mr*** account to gain a better understanding of the issues at handWhile we attempted to locate the recording for his original sales call from August of 2013, due to the amount of time that has passed since the original call, the recording was no longer available. We were able to speak with our customer on 12/30/and advised him that while we were unsuccessful in locating the recording for the call in question, we would ensure his feedback does reach our Sales Department leadership for further review and coaching. We also confirmed with Mr.*** that the issues with his account were resolved when speaking with our Customer Loyalty Department on 10/1/14.It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at ###-###-####Thank you***Executive ResolutionsCox Communications
It is always our goal to provide our customers with exemplary customer service. We apologize that our customer felt the necessity to write to the Revdex.com regarding his service issues. We sincerely regret the inconvenience that he experienced with our company. Since receiving the rebuttal we worked with our customer and arranged a visit to his home by our Field Service technicians. During the visit the technicians made some corrections to improve the service signal. We reached out to our customer to confirm the service is working correctly since our visit with no response. We will be happy to assist our customer if he contacts us. We want our customer to know that we are deeply committed to being his most trusted provider of communication services and apologize for the inconvenience that he experienced with regard to this issue. Sincerely,*** *** / Office of the General Manager / Cox Communications Executive Offices / Arizona
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
There has not yet been contact with CoxThe first phone call I have received was 12/22/with a voice mail message on my cell phone (***-***-***) at 1:17pmI responded with a voice mail message at 1:27pmI hope this matter will be resolved when contact is made with the company
Regards,*** ***
We are sorry to hear our business customer was negatively impacted by the Cox wiring outside of the complex Due to this being a business account, we have notified our Cox Business team to reach out to the customer directly to schedule a visit to address the concerns listed in the complaint
Thank you for your time and consideration. ***Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
We would like to thank the customer for taking the time to file their concerns regarding their service installation Please let me begin with an apology for any inconvenience they experienced We certainly do not want to cause our customers any frustrations.Regarding the customer’s
concerns with their service installation, we did attempt to reach them at the telephone number they provided to us (###-###-####) on three separate occasions to address these issues but we were unsuccessfulWe have left voicemail messages and submitted a letter to the customer with our contact informationShould the customer contact us we will be happy to address their concerns with their installation. It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. ***Executive ResolutionsCox Communications
We would like to thank the customer for taking the time to file their concerns regarding their recent experience with our Customer Care Center. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customers any
frustrations.Regarding the customer’s concerns with their account billing, we did attempt to reach them at the telephone number they provided to us (###-###-####) to address these issues but we were unsuccessfulWe have left voicemail messages and submitted a letter to the customer with our contact informationShould the customer contact us we will be happy to address their concerns with their account billing It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experiencedThank you***Executive ResolutionsCox Communications
We would like to thank the customer for taking the time to file their additional concerns regarding their service installation experience We truly regret any inconvenience this situation has caused. Upon receiving this complaint, we have attempted again to reach the customer at the telephone number they provided on 2/10/and 2/12/Unfortunately, both attempts to reach the customer were unsuccessfulWe have left our contact information as a voice mail message on both of our attemptsIn order to assist our customer with the issues at hand we will need to speak with the primary account holder directlyThey are welcome to contact me directly at ###-###-#### to proceed. We appreciate our customer’s patience and understanding throughout this situationIt is our genuine desire to continue a positive relationship with them for many years to come. Thank you.***Executive EscalationsCox Communications
We are happy to assist our customer with her concerns with her former Cox account As of 2/8/we received an e-mail from our customer advising us they are currently traveling abroad and have requested to communicate with us via e-mail to address their concernsUnfortunately, our department is closed on Sundays so we have just reviewed her e-mail response as of this morning. We will be making contact with our customer via e-mail as she requested to ensure the issues at hand are addressed. We truly appreciate our customer's patience and understanding. Sincerely, *** ** Executive EscalationsCox Communications
*** *** ***:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I have received a call from Cox saying they will credit my account When I receive the credit I will consider this complaint resolved.
Regards,
*** ***
It is always our goal to provide our customers with exemplary customer service. We apologize that our customer felt the necessity to write to the *** *** *** regarding his attempts to correct his service and billing issues. We sincerely regret the inconvenience that he
experienced with our company.Upon receipt of this complaint, we performed a complete review of our customer’s account. We found our customer contacted us a few times about slow internet service since November 2014. We found the service to be working with the correct speeds when we left.Since filing this complaint our customer has disconnected his service and an adjustment to his billing was given. Our customer is happy with the adjustment. We want our customer to know that we are deeply committed to being his most trusted provider of communication services and apologize for the inconvenience that he experienced with regards to this issue.Sincerely,*** *** / Office of the General Manager / Cox Communications Executive Office /***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
We would like to thank the customer for taking the time to file their concerns regarding their automatic payments. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customers any frustrations.Regarding our customer’s
concerns with their automatic payments, we did attempt to reach them at their Cox service telephone number (***) to address these issues on 12/29/and 12/30/but we were unsuccessfulWe have left voicemail messages with our contact information on each of these attempts Additionally, when researching the account we do see that our customer did speak with a member of our Corporate Escalations Department who appears to have addressed the issues outlined within this complaint as of 12/29/Should our customer opt to contact us or if the issues are still unresolved we will be happy to address their concerns with their automatic paymentsIt is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experiencedThank you***Executive ResolutionsCox Communications
*** Case #***We are sorry to hear our customer was negatively impacted by not being fully informed on accurate available pricing for services in his areaWe had recent direct contact with the customerThe customer has been given full details of the current promotional
discounts, ending dates of the promotions, credits received, and current credit balanceThe current discounts do allow the customer to have a discounted rate that is lower than the original bundle he accepted prior to the letter mentioned in the complaintThank you for your time and consideration.*** **Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
It is always our goal to provide our customers with exemplary customer service We apologize that our customer felt the necessity to write to the Revdex.com regarding his attempts to address his service issues.We have been in contact with our customer and are working to a positive
resolution.We want our customer to know that we are deeply committed to being his most trusted provider of communication services and apologize for the inconvenience that he experienced with regard to this issue Sincerely,*** *** / Office of the General Manager / Cox Communications Executive Offices / ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
I will have my assistant to call business with in this week or early next weekWe have been so very busy for so many things.
Regards,
*** ***
It is always our goal to provide our customers with exemplary customer service We apologize that our customer felt the necessity to write to the Revdex.com regarding her monthly rate We sincerely regret the inconvenience that she experienced with our company.Upon receipt of
this complaint, we performed a complete review of our customer’s account We found a discount promised was not added to the order which caused an incorrect monthly rate We added the discount which corrected the monthly rate. We want our customer to know that we are deeply committed to being her most trusted provider of communication services and apologize for the inconvenience that she experienced with regard to this issue. Sincerely,*** *** / Office of the General Manager / Cox Communications Executive Offices / ***
*** Case # *** It is our goal to provide our customers with exemplary customer service. We sincerely regret the inconvenience that our customer has experienced with our company. We have attempted to contact our customer directly at the e-mail address and telephone number
providedOnce we are able to verify the account, we can address the concerns and provide a successful resolution. Thank you for your time and consideration. *** *.Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
We are sorry to hear our customer was negatively impacted by billing issues We have attempted to directly contact the customer by telephone and emailThe customer was given a contact number and email address for different way to communicate with usWe have reviewed the account in regards to
the equipment chargesOnce we have made contact with the customer, we can provide the updates and come to a successful resolution. Thank you for your time and consideration. *** **Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
We would like to thank the customer for taking the time to file his concerns regarding his account billing. Please let me begin with an apology for any inconvenience he experienced. We certainly do not want to cause him any frustrations.On 1/22/we were able to speak with Mr***
regarding the concerns outlined in his initial complaintAlthough we respect our customer’s decision to discontinue their cable services, we assured him that we will address his feedback regarding his original cable service sales quote with the appropriate Sales Department leadership. Additionally, in order to correct the issue with his existing Internet service promotional rate, we have applied a new twelve month discount to the account and backdated this to 12/19/14, which is the date the original promotion was lostMr*** opted to accept this promotion and we are confident that we have resolved this issue for him It is always our goal to provide our customers with exemplary customer serviceAs a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our companyOnce again, we would like to apologize for the frustration that the customer has experiencedIf they should have any additional questions or concerns, they can contact our Customer Care Center at ###-###-####. Thank you ***Executive EscalationsCox Communications
We would like to thank the customer for taking the time to file his concerns regarding his experience with our Sales Department. Please let me begin with an apology for any inconvenience he experienced. We certainly do not want to cause him any frustrations.Regarding the concerns
outlined in our customer’s complaint, we performed a full research of Mr*** account to gain a better understanding of the issues at handWhile we attempted to locate the recording for his original sales call from August of 2013, due to the amount of time that has passed since the original call, the recording was no longer available. We were able to speak with our customer on 12/30/and advised him that while we were unsuccessful in locating the recording for the call in question, we would ensure his feedback does reach our Sales Department leadership for further review and coaching. We also confirmed with Mr.*** that the issues with his account were resolved when speaking with our Customer Loyalty Department on 10/1/14.It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at ###-###-####Thank you***Executive ResolutionsCox Communications
It is always our goal to provide our customers with exemplary customer service. We apologize that our customer felt the necessity to write to the Revdex.com regarding his service issues. We sincerely regret the inconvenience that he experienced with our company. Since receiving the rebuttal we worked with our customer and arranged a visit to his home by our Field Service technicians. During the visit the technicians made some corrections to improve the service signal. We reached out to our customer to confirm the service is working correctly since our visit with no response. We will be happy to assist our customer if he contacts us. We want our customer to know that we are deeply committed to being his most trusted provider of communication services and apologize for the inconvenience that he experienced with regard to this issue. Sincerely,*** *** / Office of the General Manager / Cox Communications Executive Offices / Arizona
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
There has not yet been contact with CoxThe first phone call I have received was 12/22/with a voice mail message on my cell phone (***-***-***) at 1:17pmI responded with a voice mail message at 1:27pmI hope this matter will be resolved when contact is made with the company
Regards,*** ***
We are sorry to hear our business customer was negatively impacted by the Cox wiring outside of the complex Due to this being a business account, we have notified our Cox Business team to reach out to the customer directly to schedule a visit to address the concerns listed in the complaint
Thank you for your time and consideration. ***Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
We would like to thank the customer for taking the time to file their concerns regarding their service installation Please let me begin with an apology for any inconvenience they experienced We certainly do not want to cause our customers any frustrations.Regarding the customer’s
concerns with their service installation, we did attempt to reach them at the telephone number they provided to us (###-###-####) on three separate occasions to address these issues but we were unsuccessfulWe have left voicemail messages and submitted a letter to the customer with our contact informationShould the customer contact us we will be happy to address their concerns with their installation. It is always our goal to provide our customers with exemplary customer service As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company Once again, we would like to apologize for the frustration that the customer has experienced. Thank you. ***Executive ResolutionsCox Communications
We would like to thank the customer for taking the time to file their concerns regarding their recent experience with our Customer Care Center. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customers any
frustrations.Regarding the customer’s concerns with their account billing, we did attempt to reach them at the telephone number they provided to us (###-###-####) to address these issues but we were unsuccessfulWe have left voicemail messages and submitted a letter to the customer with our contact informationShould the customer contact us we will be happy to address their concerns with their account billing It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experiencedThank you***Executive ResolutionsCox Communications
We would like to thank the customer for taking the time to file their additional concerns regarding their service installation experience We truly regret any inconvenience this situation has caused. Upon receiving this complaint, we have attempted again to reach the customer at the telephone number they provided on 2/10/and 2/12/Unfortunately, both attempts to reach the customer were unsuccessfulWe have left our contact information as a voice mail message on both of our attemptsIn order to assist our customer with the issues at hand we will need to speak with the primary account holder directlyThey are welcome to contact me directly at ###-###-#### to proceed. We appreciate our customer’s patience and understanding throughout this situationIt is our genuine desire to continue a positive relationship with them for many years to come. Thank you.***Executive EscalationsCox Communications
We are happy to assist our customer with her concerns with her former Cox account As of 2/8/we received an e-mail from our customer advising us they are currently traveling abroad and have requested to communicate with us via e-mail to address their concernsUnfortunately, our department is closed on Sundays so we have just reviewed her e-mail response as of this morning. We will be making contact with our customer via e-mail as she requested to ensure the issues at hand are addressed. We truly appreciate our customer's patience and understanding. Sincerely, *** ** Executive EscalationsCox Communications
*** *** ***:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.I have received a call from Cox saying they will credit my account When I receive the credit I will consider this complaint resolved.
Regards,
*** ***
It is always our goal to provide our customers with exemplary customer service. We apologize that our customer felt the necessity to write to the *** *** *** regarding his attempts to correct his service and billing issues. We sincerely regret the inconvenience that he
experienced with our company.Upon receipt of this complaint, we performed a complete review of our customer’s account. We found our customer contacted us a few times about slow internet service since November 2014. We found the service to be working with the correct speeds when we left.Since filing this complaint our customer has disconnected his service and an adjustment to his billing was given. Our customer is happy with the adjustment. We want our customer to know that we are deeply committed to being his most trusted provider of communication services and apologize for the inconvenience that he experienced with regards to this issue.Sincerely,*** *** / Office of the General Manager / Cox Communications Executive Office /***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
We would like to thank the customer for taking the time to file their concerns regarding their automatic payments. Please let me begin with an apology for any inconvenience they experienced. We certainly do not want to cause our customers any frustrations.Regarding our customer’s
concerns with their automatic payments, we did attempt to reach them at their Cox service telephone number (***) to address these issues on 12/29/and 12/30/but we were unsuccessfulWe have left voicemail messages with our contact information on each of these attempts Additionally, when researching the account we do see that our customer did speak with a member of our Corporate Escalations Department who appears to have addressed the issues outlined within this complaint as of 12/29/Should our customer opt to contact us or if the issues are still unresolved we will be happy to address their concerns with their automatic paymentsIt is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experiencedThank you***Executive ResolutionsCox Communications
*** Case #***We are sorry to hear our customer was negatively impacted by not being fully informed on accurate available pricing for services in his areaWe had recent direct contact with the customerThe customer has been given full details of the current promotional
discounts, ending dates of the promotions, credits received, and current credit balanceThe current discounts do allow the customer to have a discounted rate that is lower than the original bundle he accepted prior to the letter mentioned in the complaintThank you for your time and consideration.*** **Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
It is always our goal to provide our customers with exemplary customer service We apologize that our customer felt the necessity to write to the Revdex.com regarding his attempts to address his service issues.We have been in contact with our customer and are working to a positive
resolution.We want our customer to know that we are deeply committed to being his most trusted provider of communication services and apologize for the inconvenience that he experienced with regard to this issue Sincerely,*** *** / Office of the General Manager / Cox Communications Executive Offices / ***