We are sorry to hear our customer was negatively impacted by the issues with their equipment returnSince a telephone number was not provided in the original complaint, we have attempted to directly contact the customer by email to provide our contact information so we can address the issues at
handOnce we are able to verify the account, we can address the concerns and provide a successful resolution. Thank you for your time and consideration. ***Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
Revdex.com Case #*** We are sorry to hear our customer was negatively impacted by billing issues. We have attempted to directly contact the customer by telephone and emailThe customer was given a contact number and email address for different way to communicate with usWe have reviewed
the account in regards to the pricing and additional chargesOnce we have made contact with the customer, we can provide the updates and come to a successful resolution. Thank you for your time and consideration. *** *.Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
*** Case #*** We are sorry to hear our business customer has been having difficulties with disconnecting his business account Due to this being a business account, we have notified our Cox Business team to reach out to the customer directly to address the concerns listed in the complaint Thank you for your time and consideration. *** *Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I got a phone call from Cox Communications telling me that they corrected my billI attempted twice to contact the woman that left me the message to no availI was about to pay the bill, but decided to check to see if there was anything on my credit report from CoxLow and behold Cox shows that I owe them $plus dollarsWhat kind of business are they running? They lied to me about the service I was going to haveSecond they make the mistake about the billing and yet I get the bad rap on my credit! This should not be allowed!
Regards,*** ***
We appreciate our customer taking the time to voice their additional concerns regarding their Cox accountWe are sorry to hear our first interaction with Mr*** was not to his satisfactionRegarding his concerns with his Cox account, we did speak with our customer again on 12/22/to address thisWe explained to Mr*** that while we absolutely understand his frustration, we will not be able to provide the level of services he is currently receiving for $per monthWe reiterated to our customer that if at any point he would like to exit his contract as a result of the initial mistake made regarding his monthly rate, we will allow him to do so with no penaltyHowever, we again explained that should he opt to continue service with Cox Communications at his current level of service, it would be at a monthly rate of roughly $167.82.It is our genuine desire to continue a positive relationship with Mr*** and we truly appreciate his patience and understanding throughout this situationOnce again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at ***-***-***.Thank you***Executive ResolutionsCox Communications
It is always our goal to provide our customers with exemplary customer service. We apologize that our customer felt the necessity to write to the *** *** *** regarding her attempts to be sent a refund of the remaining credit balance on her account. We have worked with our
Collection office to refund the credit to our customer. Our customer is aware a check will be mailed to her.We want our customer to know that we apologize for the inconvenience that she experienced with regard to this issue.Sincerely,*** *** / Office of the General Manager / Cox Communications Executive Offices /***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is not a satisfactory responseI was unable to respond to COX in regard to them wanting to send a tech out to fix the equipment as I was very ill with the fluI did get her message that she wants to send a tech out here but the faulty equipment was returned a long time ago as it didn't workThere is nothing for them to come out and fixWhen the rep first wanted to send a rep out to try to fix the problem it wasn't even an option as this is supposed to be home security to protect your homeI had it for a short time and realized that it wasn't workingThe motion detector was not working from day oneVerified by the COX HOME Life repFeb26thThe cameras also were only working intermittentlyAnd only with much jiggling and fidgeting with them would they work at allNO I DO NOT WANT NOR ACCEPT a bogus home security systemIt never workedI can't feel secure if they install faulty equipment and someone has to keep coming out to my house causing me to lose money from not working and try to get their inadequate equipment workingThere is nothing safe nor secure about itAlso did we forget about the technician that I caught snooping through my tax return information and other sensitive documents on my dining room table when I walked in on him and had to ask him to divert his eyes and stop snooping through my stuffWOW I really feel violated and very vulnerable now that he has that information and the equipment is trying to be strong armed on meSHAME on COX!I guess I will also have to take this to three on your side and file with the attorney general and also a business claim against themThere is no contract!
Regards,
*** ***
We would like to thank the customer for taking the time to file his concerns regarding his Internet services. Please let me begin with an apology for any inconvenience he experienced. We certainly do not want to cause him any frustrations.When we contacted our customer on 1/12/15, we
were able to confirm that our Field Services Department was already able to dispatch a technician earlier in the day to look into the issues with their servicesAdditionally, a second technician was dispatched to the home on 1/16/to investigate the issues furtherAfter this visit, our Field Services Department was able to confirm the trouble with our customer’s services was a result of a problem with the equipment outside of their homeOur customer was made aware of this by one of our Field Service Supervisors and was also made aware that these repairs may take 1-weeks to completeWe would like to assure our customer that they will be informed on the status of these repairs as we move through the process.We truly appreciate the patience and understanding of our customer throughout this situationIt is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at ###-###-####Thank You.***Executive ResolutionsCox Communications
*** Case #***
We are sorry to hear our customer was having an issue with billing and customer serviceWe have made contact with the customer by telephoneIn the conversation by phone, we came to an agreement for the billingThe customer is aware of the account status and balance
Thank you for your time and consideration
*** **
Executive Resolutions
Office of the General Manager
Cox Communications, Southwest Region
*** Case #*** We are sorry to hear our business customer has been having difficulties with disconnecting his business account Due to this being a business account, we have notified our Cox Business team to reach out to the customer directly to address the concerns listed in the
complaint Thank you for your time and consideration. *** *Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
We regret any inconvenience our customer may have experienced in her attempts to resolve the issues with her account billingWe understand how frustrating this situation may have been and we want to assure her that reaching a resolution with her is our primary focus. When speaking Mrs*** on 1/12/we were able to discuss the disputed self-installation charges from September that she mentioned in her initial complaintDuring our conversation with our customer we did advise her that we would be crediting these installation fees for herAdditionally, we have sent her a return shipping package to send back her modemOnce her equipment is returned and the credit we applied has posted to the account, our customer will no longer have a balance owed to Cox for the account in question. We truly appreciate Mrs*** advising us of her concernsWe are confident that after our discussion today that the issues at hand have been resolvedIf they should have any additional questions or concerns, they can contact our Customer Care Center at ###-###-####. Thank you. ***Executive ResolutionsCox Communications
It is always our goal to provide our customers with exemplary customer service. We apologize that our customer felt the necessity to write the *** *** *** regarding her attempts to have service installed. We sincerely regret the inconvenience that she experienced with our
company.Upon receipt of this complaint, we found that the install was rescheduled and completed. We also found that Mr*** is not an authorized person on this account so we followed up with the account holder to apologize for the missed appointment and to confirm the installation was completed. We want our customer to know that we are deeply committed to being her most trusted provider of communication services and apologize for the inconvenience that she experienced with regard to this issueSincerely,*** *** / Office of the General Manager / Cox Communications Executive Offices /***
We are sorry to hear that the customer still is confused regarding his billing. Our records confirm that the customer only subscribes to Internet service, and review of the customer’s billing history indicates that he has not been charged for cable or phone service Both of the late fees that were incurred have been removed from the account We contacted the customer and left him a message advising him of the correct balance owed, and reiterated what services he subscribes to We referred the customer to call our Customer Service Team/Billing Department at ###-###-####Call: ###-###-#### with further questions. We hope this additional information brings closure to the concerns that the customer brought to your office. ***/ Cox Communications Executive Offices/ Arizona
We are truly sorry for any frustration this situation with your Cox account has caused Mr***Please know, we are dedicated to assisting him and we apologize for any inconveniencePlease know, upon receiving this rebuttal we have tried again on 3/5/and 3/6/to speak to our customer regarding their concernsRegretfully, both of our calls were unsuccessful and the telephone number our customer provided does not have an option to leave a messageWe would like to stress that as no point is Cox Communications attempting to bypass the Revdex.com for this complaintHowever, due to the nature of this complaint, in order to best assist our customer we will need to speak with them by telephone directlyThey are welcome to contact us at ###-###-####.We appreciate the patience and understanding of our customer and we look forward to reaching a resolutionThank you***Executive EscalationsCox Communications
We are sorry to hear that our marketing material has impacted our former customer negativelyPlease allow us to apologize for any inconvenience this situation may have causedUpon receiving this complaint, we were able to speak to Mr*** on 4/9/to address his concernsDuring our
conversation, we assured our customer we have updated his address to stop further calls and mailings from Cox CommunicationsWe did also make our customer aware that this may take up to days to take effectWe appreciate Mr*** patience and understandingThank you***Executive EscalationsCox Communications
It is always our goal to provide our customers with exemplary customer service. We apologize that our customer felt the necessity to write to the *** *** *** regarding his attempts to upgrade his internet service at the price quoted. We sincerely regret the inconvenience that
he experienced with our company.Upon receipt of this complaint, we performed a complete review of our customer’s account. We found the offer price was based on regular pricing. The representative did not realize the price presented by our customer was discounted and as a result quoted an incorrect price. We spoke with our customer and worked to a satisfactory resolution and assured him the coaching would be addressed with the representative who provided the incorrect quote.We want our customer to know that we are deeply committed to being his most trusted provider of communication services and apologize for the inconvenience that he experienced with regard to this issue. Sincerely,*** *** / Office of the General Manager / Cox Communications Executive Offices /***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint cox communications seems to be a company missing integrity, and have no compassion for their customersI have not had a good experience with Cox at all and can not believe the standers in which this company is run byMrs*** left a VM message explaining that she had listened to the calls and was able to listen to the calls and was able to see what had happened and that the bill was correctedshe stated that "ONLY" differance was going to be discounts that will expire before january I do have the VM file and what the VM transcript was able to pick up Mrs.***s message below:The only difference(?) is is that you do have you have two discounts that were put in January that will expire before thatSo there will be a change in the billing but based on those discounts where they areThat was it the pricing is correct has been correctedThat's why I wanna talk to you in and free(?) give you the breakdown as to when everything will change out and and how that affect your pricingSo that the pricing is been corrected and like I said I was able to listen to call so I know what you were you were told and I can see how the pricing was the correct party that was there was one there was a discount that was he had considered when he priced but for some reason he forgot to add it to the orderSo when's the order closed it that discount wasn't on there that was the main thing that was causing the pricing to be wrongSo that's been corrected.Mrs.*** and Cox do not have respect for their customers, and they try to justify the mistreat or cover it upwhen asking about the manager who I spoke to that refused to read over any notes on the notes and hung up on me, I told me to have it supenuedit wasn't a surprise that Mrs.*** Could not handle the call at all. I do not trust in any information Mrs.*** has provided at all to help this situation, when I called in the first few times it was only to add an upgrade to the internet I had already and that was $to add. when speaking to the next person about TV services the only dept that would be able to make the changes offered was the loyalty deptwhich I was quoted $which included TV, HBO and the DVR by the rep who suposably forgot to add the promotionAfter hanging up with that rep I really could not believe the deal I got so I called back to checki spoke with a 1st level customer service rep who I advised what I was offered and she was able to verify that my bill will be I called again because the bill did not look how it should have and wanted to go over the billthe rep advised me that the reason why because a discount of $expired and would have to be manually credited every month and I would have to call in each time to do soi thought that was the only thing wrong with my bill at the timethe rep credit my acct for the past billing periods that I did not receive my discounts which was put in place to deduct the amount I will be charged for the DVRi call in this second time about the bill and was never able to receive an answer from most reps as to why my price plan had changedThe Reps did not care and instead of looking in the notes where they would have seen what I was quoted and think to really get a supervisor on the line to helpi was hung up on mutiple times as stated in my original complaint until I spoke to denise who looked into the notes and was able to see where I was quoted he actually provided the correct amount I was quoted of as when I called I thought was the amounthe became sick and unfortunately I had to start over after speaking to about 5-different people alreadyi attempted one more time to have someone help me and when I felt I had to fight again for someone to just look at my notes I decided I had to get someone involved The was offered to me by the loyalty team at cox communications, but I will accept the price of before taxesthat is $more then what was originally offered by Cox communication till january of 2015.
Regards,
*** ***
We were sorry to hear of the delay that the customer experienced with our company regarding her refund. Due to the concerns that the customer brought to your attention, we spoke to her directly regarding the difficulty that she has experienced in receiving her refund in a timely manner.
We contacted our Accounting Department and requested that a check be drafted and sent to the customer as soon as possible. Our Accounting Team agreed to process and expedite the refund for the customer within hours. We sincerely regret that the customer did not get her refund check as quickly as she should have We appreciate the opportunity that the Revdex.com has given us to assist this customer ***/Office of the General Manager/ Cox Communications Executive offices/ ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ** ***
We are sorry to hear our customer was negatively impacted by the issues with their equipment returnSince a telephone number was not provided in the original complaint, we have attempted to directly contact the customer by email to provide our contact information so we can address the issues at
handOnce we are able to verify the account, we can address the concerns and provide a successful resolution. Thank you for your time and consideration. ***Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
Revdex.com Case #*** We are sorry to hear our customer was negatively impacted by billing issues. We have attempted to directly contact the customer by telephone and emailThe customer was given a contact number and email address for different way to communicate with usWe have reviewed
the account in regards to the pricing and additional chargesOnce we have made contact with the customer, we can provide the updates and come to a successful resolution. Thank you for your time and consideration. *** *.Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
*** Case #*** We are sorry to hear our business customer has been having difficulties with disconnecting his business account Due to this being a business account, we have notified our Cox Business team to reach out to the customer directly to address the concerns listed in the complaint Thank you for your time and consideration. *** *Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
I got a phone call from Cox Communications telling me that they corrected my billI attempted twice to contact the woman that left me the message to no availI was about to pay the bill, but decided to check to see if there was anything on my credit report from CoxLow and behold Cox shows that I owe them $plus dollarsWhat kind of business are they running? They lied to me about the service I was going to haveSecond they make the mistake about the billing and yet I get the bad rap on my credit! This should not be allowed!
Regards,*** ***
We appreciate our customer taking the time to voice their additional concerns regarding their Cox accountWe are sorry to hear our first interaction with Mr*** was not to his satisfactionRegarding his concerns with his Cox account, we did speak with our customer again on 12/22/to address thisWe explained to Mr*** that while we absolutely understand his frustration, we will not be able to provide the level of services he is currently receiving for $per monthWe reiterated to our customer that if at any point he would like to exit his contract as a result of the initial mistake made regarding his monthly rate, we will allow him to do so with no penaltyHowever, we again explained that should he opt to continue service with Cox Communications at his current level of service, it would be at a monthly rate of roughly $167.82.It is our genuine desire to continue a positive relationship with Mr*** and we truly appreciate his patience and understanding throughout this situationOnce again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at ***-***-***.Thank you***Executive ResolutionsCox Communications
It is always our goal to provide our customers with exemplary customer service. We apologize that our customer felt the necessity to write to the *** *** *** regarding her attempts to be sent a refund of the remaining credit balance on her account. We have worked with our
Collection office to refund the credit to our customer. Our customer is aware a check will be mailed to her.We want our customer to know that we apologize for the inconvenience that she experienced with regard to this issue.Sincerely,*** *** / Office of the General Manager / Cox Communications Executive Offices /***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is not a satisfactory responseI was unable to respond to COX in regard to them wanting to send a tech out to fix the equipment as I was very ill with the fluI did get her message that she wants to send a tech out here but the faulty equipment was returned a long time ago as it didn't workThere is nothing for them to come out and fixWhen the rep first wanted to send a rep out to try to fix the problem it wasn't even an option as this is supposed to be home security to protect your homeI had it for a short time and realized that it wasn't workingThe motion detector was not working from day oneVerified by the COX HOME Life repFeb26thThe cameras also were only working intermittentlyAnd only with much jiggling and fidgeting with them would they work at allNO I DO NOT WANT NOR ACCEPT a bogus home security systemIt never workedI can't feel secure if they install faulty equipment and someone has to keep coming out to my house causing me to lose money from not working and try to get their inadequate equipment workingThere is nothing safe nor secure about itAlso did we forget about the technician that I caught snooping through my tax return information and other sensitive documents on my dining room table when I walked in on him and had to ask him to divert his eyes and stop snooping through my stuffWOW I really feel violated and very vulnerable now that he has that information and the equipment is trying to be strong armed on meSHAME on COX!I guess I will also have to take this to three on your side and file with the attorney general and also a business claim against themThere is no contract!
Regards,
*** ***
We would like to thank the customer for taking the time to file his concerns regarding his Internet services. Please let me begin with an apology for any inconvenience he experienced. We certainly do not want to cause him any frustrations.When we contacted our customer on 1/12/15, we
were able to confirm that our Field Services Department was already able to dispatch a technician earlier in the day to look into the issues with their servicesAdditionally, a second technician was dispatched to the home on 1/16/to investigate the issues furtherAfter this visit, our Field Services Department was able to confirm the trouble with our customer’s services was a result of a problem with the equipment outside of their homeOur customer was made aware of this by one of our Field Service Supervisors and was also made aware that these repairs may take 1-weeks to completeWe would like to assure our customer that they will be informed on the status of these repairs as we move through the process.We truly appreciate the patience and understanding of our customer throughout this situationIt is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at ###-###-####Thank You.***Executive ResolutionsCox Communications
*** Case #***
We are sorry to hear our customer was having an issue with billing and customer serviceWe have made contact with the customer by telephoneIn the conversation by phone, we came to an agreement for the billingThe customer is aware of the account status and balance
Thank you for your time and consideration
*** **
Executive Resolutions
Office of the General Manager
Cox Communications, Southwest Region
*** Case #*** We are sorry to hear our business customer has been having difficulties with disconnecting his business account Due to this being a business account, we have notified our Cox Business team to reach out to the customer directly to address the concerns listed in the
complaint Thank you for your time and consideration. *** *Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
We regret any inconvenience our customer may have experienced in her attempts to resolve the issues with her account billingWe understand how frustrating this situation may have been and we want to assure her that reaching a resolution with her is our primary focus. When speaking Mrs*** on 1/12/we were able to discuss the disputed self-installation charges from September that she mentioned in her initial complaintDuring our conversation with our customer we did advise her that we would be crediting these installation fees for herAdditionally, we have sent her a return shipping package to send back her modemOnce her equipment is returned and the credit we applied has posted to the account, our customer will no longer have a balance owed to Cox for the account in question. We truly appreciate Mrs*** advising us of her concernsWe are confident that after our discussion today that the issues at hand have been resolvedIf they should have any additional questions or concerns, they can contact our Customer Care Center at ###-###-####. Thank you. ***Executive ResolutionsCox Communications
It is always our goal to provide our customers with exemplary customer service. We apologize that our customer felt the necessity to write the *** *** *** regarding her attempts to have service installed. We sincerely regret the inconvenience that she experienced with our
company.Upon receipt of this complaint, we found that the install was rescheduled and completed. We also found that Mr*** is not an authorized person on this account so we followed up with the account holder to apologize for the missed appointment and to confirm the installation was completed. We want our customer to know that we are deeply committed to being her most trusted provider of communication services and apologize for the inconvenience that she experienced with regard to this issueSincerely,*** *** / Office of the General Manager / Cox Communications Executive Offices /***
We are sorry to hear that the customer still is confused regarding his billing. Our records confirm that the customer only subscribes to Internet service, and review of the customer’s billing history indicates that he has not been charged for cable or phone service Both of the late fees that were incurred have been removed from the account We contacted the customer and left him a message advising him of the correct balance owed, and reiterated what services he subscribes to We referred the customer to call our Customer Service Team/Billing Department at ###-###-####Call: ###-###-#### with further questions. We hope this additional information brings closure to the concerns that the customer brought to your office. ***/ Cox Communications Executive Offices/ Arizona
We are truly sorry for any frustration this situation with your Cox account has caused Mr***Please know, we are dedicated to assisting him and we apologize for any inconveniencePlease know, upon receiving this rebuttal we have tried again on 3/5/and 3/6/to speak to our customer regarding their concernsRegretfully, both of our calls were unsuccessful and the telephone number our customer provided does not have an option to leave a messageWe would like to stress that as no point is Cox Communications attempting to bypass the Revdex.com for this complaintHowever, due to the nature of this complaint, in order to best assist our customer we will need to speak with them by telephone directlyThey are welcome to contact us at ###-###-####.We appreciate the patience and understanding of our customer and we look forward to reaching a resolutionThank you***Executive EscalationsCox Communications
We are sorry to hear that our marketing material has impacted our former customer negativelyPlease allow us to apologize for any inconvenience this situation may have causedUpon receiving this complaint, we were able to speak to Mr*** on 4/9/to address his concernsDuring our
conversation, we assured our customer we have updated his address to stop further calls and mailings from Cox CommunicationsWe did also make our customer aware that this may take up to days to take effectWe appreciate Mr*** patience and understandingThank you***Executive EscalationsCox Communications
It is always our goal to provide our customers with exemplary customer service. We apologize that our customer felt the necessity to write to the *** *** *** regarding his attempts to upgrade his internet service at the price quoted. We sincerely regret the inconvenience that
he experienced with our company.Upon receipt of this complaint, we performed a complete review of our customer’s account. We found the offer price was based on regular pricing. The representative did not realize the price presented by our customer was discounted and as a result quoted an incorrect price. We spoke with our customer and worked to a satisfactory resolution and assured him the coaching would be addressed with the representative who provided the incorrect quote.We want our customer to know that we are deeply committed to being his most trusted provider of communication services and apologize for the inconvenience that he experienced with regard to this issue. Sincerely,*** *** / Office of the General Manager / Cox Communications Executive Offices /***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint cox communications seems to be a company missing integrity, and have no compassion for their customersI have not had a good experience with Cox at all and can not believe the standers in which this company is run byMrs*** left a VM message explaining that she had listened to the calls and was able to listen to the calls and was able to see what had happened and that the bill was correctedshe stated that "ONLY" differance was going to be discounts that will expire before january I do have the VM file and what the VM transcript was able to pick up Mrs.***s message below:The only difference(?) is is that you do have you have two discounts that were put in January that will expire before thatSo there will be a change in the billing but based on those discounts where they areThat was it the pricing is correct has been correctedThat's why I wanna talk to you in and free(?) give you the breakdown as to when everything will change out and and how that affect your pricingSo that the pricing is been corrected and like I said I was able to listen to call so I know what you were you were told and I can see how the pricing was the correct party that was there was one there was a discount that was he had considered when he priced but for some reason he forgot to add it to the orderSo when's the order closed it that discount wasn't on there that was the main thing that was causing the pricing to be wrongSo that's been corrected.Mrs.*** and Cox do not have respect for their customers, and they try to justify the mistreat or cover it upwhen asking about the manager who I spoke to that refused to read over any notes on the notes and hung up on me, I told me to have it supenuedit wasn't a surprise that Mrs.*** Could not handle the call at all. I do not trust in any information Mrs.*** has provided at all to help this situation, when I called in the first few times it was only to add an upgrade to the internet I had already and that was $to add. when speaking to the next person about TV services the only dept that would be able to make the changes offered was the loyalty deptwhich I was quoted $which included TV, HBO and the DVR by the rep who suposably forgot to add the promotionAfter hanging up with that rep I really could not believe the deal I got so I called back to checki spoke with a 1st level customer service rep who I advised what I was offered and she was able to verify that my bill will be I called again because the bill did not look how it should have and wanted to go over the billthe rep advised me that the reason why because a discount of $expired and would have to be manually credited every month and I would have to call in each time to do soi thought that was the only thing wrong with my bill at the timethe rep credit my acct for the past billing periods that I did not receive my discounts which was put in place to deduct the amount I will be charged for the DVRi call in this second time about the bill and was never able to receive an answer from most reps as to why my price plan had changedThe Reps did not care and instead of looking in the notes where they would have seen what I was quoted and think to really get a supervisor on the line to helpi was hung up on mutiple times as stated in my original complaint until I spoke to denise who looked into the notes and was able to see where I was quoted he actually provided the correct amount I was quoted of as when I called I thought was the amounthe became sick and unfortunately I had to start over after speaking to about 5-different people alreadyi attempted one more time to have someone help me and when I felt I had to fight again for someone to just look at my notes I decided I had to get someone involved The was offered to me by the loyalty team at cox communications, but I will accept the price of before taxesthat is $more then what was originally offered by Cox communication till january of 2015.
Regards,
*** ***
We were sorry to hear of the delay that the customer experienced with our company regarding her refund. Due to the concerns that the customer brought to your attention, we spoke to her directly regarding the difficulty that she has experienced in receiving her refund in a timely manner.
We contacted our Accounting Department and requested that a check be drafted and sent to the customer as soon as possible. Our Accounting Team agreed to process and expedite the refund for the customer within hours. We sincerely regret that the customer did not get her refund check as quickly as she should have We appreciate the opportunity that the Revdex.com has given us to assist this customer ***/Office of the General Manager/ Cox Communications Executive offices/ ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ** ***