January 28,
Revdex.com complaint Richard Friend -# ***
We were disappointed to hear of the situation that our customer experienced with our Customer Service Department. As a service oriented company, we realize that feedback from our customers on “how we are doing” is very
important to our company. This information helps us understand where our focus needs to be for a better customer experience
The concerns that the customer brought to your attention have been forwarded to the appropriate leadership team for further review and follow up. We have also reached out to the customer directly to offer further assistance with this situation, if needed. Thank you for bringing this opportunity to our attention
***/Cox Communications Executive Offices/ Arizona
*** Case #*** We are sorry to hear our customer has been negatively impacted by work done in the customer’s areaWe reached out to the customer directly by telephone to address the concerns listed in the complaintWe apologized to the customer for the experience and worked with the
customer on a satisfactory resolution to the account balance Thank you for your time and consideration. *** **Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
We were very sorry to hear that a former customer experienced problems with his service. Due to the concerns that were brought to your attention, we attempted to contact the customer directly by phone. We were unable to reach the subscriber at the home or business phone on February26, and
we were not able to leave a message. We were successful at leaving a message for the customer today; and we await his callback. Once we are able to discuss the concerns in detail, we will work towards a resolution of the service issues and billing issues that he brought up in his complaint to your office. As always, we appreciate the opportunity to assist the customer. ***/Cox Communications Executive Offices/ Arizona
We are sorry to hear our business customer was negatively impacted by technical issues Due to this being a business account, we have notified our Cox Business team to reach out to the customer directly to schedule a visit to address the concerns listed in the complaint. Thank you
for your time and consideration. *** **Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
It is always our goal to provide our customers with exemplary customer service. We apologize that our customer felt the necessity to write to the *** *** *** regarding the proposed charge for a professional install associated with upgrading his internet service.We contacted our
customer to explain why the professional installation was necessary but as a courtesy would waive the installation fee. We want our customer to know that we are deeply committed to being his most trusted provider of communication service and apologize for the inconvenience that he experienced in regard to this issue. If there is any way in which we can be of further service, was ask that he contact our Customer Care Center at ###-###-####. Thank you.*** *** / Office of the General Manager / Cox Communications Executive Offices /***
*** Case #***
We are sorry to hear our customer has recently been negatively impacted by a decrease in the speed of the Internet serviceWe did reach out to the customer by telephoneThe speed of the Internet service has been restoredThe customer was given an explanation, an
apology, and a credit for the time the service was not working
Thank you for your time and consideration
*** **
Executive Resolutions
Office of the General Manager
Cox Communications, Southwest Region
It is always our goal to provide our customers with exemplary customer service We apologize that our customer felt the necessity to write to the Revdex.com regarding his service issues and request for an adjustment to his bill Upon receipt of this complaint we performed a
completed review of our customer’s account We found our customer has Cox Contour service consisting of receivers and DVR service According to our records our Cox Communications has fairly compensated our customer’s account for the loss of this service and no additional credit will be given We sent a letter to our customer with a breakdown of our findings to better explain why no additional credits will be given We want our customer to know that we are deeply committed to being his most trusted provider of communication service and apologize for the inconvenience that he experienced with regard to this issue If there is any way in which we can be of further service, we as that he contact our Customer Care Center at ###-###-#### Thank you.*** *** / Office of the General Manager / Cox Communications Executive Offices / ***
*** complaint--= *** # ***
Because the complaint did not contain any information to locate her account, we contacted the customer via email so we can work directly with her on her former account billing concerns. We received a response from the subscriber and will
answer and address all of her questions related to her account. Thank you
***/ Cox Communications Executive Offices/ ***
It is our goal to provide our customers with exemplary customer service. We sincerely regret the inconvenience that our customer has experienced with our company. We have contacted our customer to address their concerns and are currently working to provide a successful
resolution. Thank you for your time and consideration. *** **Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
*** Case #*** We are sorry to hear our customer has recently been negatively impacted by outages and interruptions in the Internet serviceWe have attempted to reach the customer by telephone and emailOnce contact is made, we can address the concerns the customer has listed and review
options to provide the type of service the customer needs. Thank you for your time and consideration. *** *.Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
We would like to thank the customer for taking the time to file her concerns regarding their account It is certainly not our intention to cause any frustration.We have contacted the customer directly to address their concerns. After a detailed conversation with the customer, we have
satisfactorily addressed all of her billing concerns.It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at ###-###-####. We appreciate the opportunity that the Revdex.com has given to us to assist our customer. *** **Executive OfficesCox Communications
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
*** Case #*** We are sorry to hear our customer was negatively impacted by additional equipment chargesWe have attempted to directly contact the customer to by telephoneWe have reviewed the account and will advise the customer of the credits and current balance Thank you for
your time and consideration. *** *.Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
We would like to thank the customer for taking the time to file his concerns regarding his experience with his recent service order. Please let me begin with an apology for any inconvenience he experienced. We certainly do not want to cause him any frustrations.When speaking with Mr
*** on 1/29/he advised us that when he set up service he was under the understanding that he would be receiving a free installation and a free modemBy the time we had spoken to our customer, he had already opted to discontinue his Cox services as a result of this situationWe advised Mr*** that if he would be willing to return to us for his Internet services, we would be willing to honor the offer of a free installation and a free modem, which he acceptedWe truly appreciate Mr*** patience and willingness to work with us in reaching a resolutionIt is our genuine desire to continue a positive relationship with Mr*** for many years to comeIt is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at ###-###-####Thank you***Executive EscalationsCox Communications
It is always our goal to provide our customers with exemplary customer service. We apologize that our customer felt the necessity to write to the *** *** *** regarding her attempts to cancel service and correct her billing. We sincerely regret the inconvenience that she
experienced with our company. We have contacted our customer and addressed her concerns to a successful resolution.We want our customer to know that we are deeply committed to being her most trusted provider of communication services and apologize for the inconvenience that she experienced with regard to this issueSincerely,*** *** / Office of the General Manager / Cox Communications Executve Offices /***
It is always our goal to provide our customers with exemplary customer service. We apologize that our customer felt the necessity to write to the *** *** *** regarding his attempts for an adjustment to his bill for the difference in the modem purchase quoted and actually charged. We sincerely regret the inconvenience that he experienced with our company.We contacted our customer to apologize for the inconvenience and time it took to resolve this and as a courtesy an adjustment to his billing was made.We want our customer to know that we are deeply committed to being his most trusted provider of communication services and apologize for the inconvenience that he experienced with regard to this issue. Sincerely,*** *** / Office of the General Manager / Cox Communications Executive Offices / ***
We are sorry to hear our business customer feels we have not provided a successful resolution with our recent responseOur Cox Business team did directly contact the customer on February 10, The account is being reviewed by our Cox Business technical support and if needed schedule a service appointment based on the availability of customer. Thank you for your time and consideration. *** **Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
We have cancelled the scheduled December 24th payment of $54.22, to account for the returned equipment credit. This will be reflected on the customer's December statement. If the customer has any further questions regarding his account billing he may reach us at *** ***-***Thank you, *** ** Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
*** Case # *** We are sorry to hear of the issues our customer has had with their service and our customer serviceWe have attempted to directly contact the customer by telephone and e-mail at the contact information providedOnce we are able to verify the account, we can address the
concerns and provide a successful resolution. Thank you for your time and consideration. *** *.Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to meI can also say that this business when above and beyond in resolving my concerns
Regards,
*** ***
January 28,
Revdex.com complaint Richard Friend -# ***
We were disappointed to hear of the situation that our customer experienced with our Customer Service Department. As a service oriented company, we realize that feedback from our customers on “how we are doing” is very
important to our company. This information helps us understand where our focus needs to be for a better customer experience
The concerns that the customer brought to your attention have been forwarded to the appropriate leadership team for further review and follow up. We have also reached out to the customer directly to offer further assistance with this situation, if needed. Thank you for bringing this opportunity to our attention
***/Cox Communications Executive Offices/ Arizona
*** Case #*** We are sorry to hear our customer has been negatively impacted by work done in the customer’s areaWe reached out to the customer directly by telephone to address the concerns listed in the complaintWe apologized to the customer for the experience and worked with the
customer on a satisfactory resolution to the account balance Thank you for your time and consideration. *** **Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
We were very sorry to hear that a former customer experienced problems with his service. Due to the concerns that were brought to your attention, we attempted to contact the customer directly by phone. We were unable to reach the subscriber at the home or business phone on February26, and
we were not able to leave a message. We were successful at leaving a message for the customer today; and we await his callback. Once we are able to discuss the concerns in detail, we will work towards a resolution of the service issues and billing issues that he brought up in his complaint to your office. As always, we appreciate the opportunity to assist the customer. ***/Cox Communications Executive Offices/ Arizona
We are sorry to hear our business customer was negatively impacted by technical issues Due to this being a business account, we have notified our Cox Business team to reach out to the customer directly to schedule a visit to address the concerns listed in the complaint. Thank you
for your time and consideration. *** **Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
It is always our goal to provide our customers with exemplary customer service. We apologize that our customer felt the necessity to write to the *** *** *** regarding the proposed charge for a professional install associated with upgrading his internet service.We contacted our
customer to explain why the professional installation was necessary but as a courtesy would waive the installation fee. We want our customer to know that we are deeply committed to being his most trusted provider of communication service and apologize for the inconvenience that he experienced in regard to this issue. If there is any way in which we can be of further service, was ask that he contact our Customer Care Center at ###-###-####. Thank you.*** *** / Office of the General Manager / Cox Communications Executive Offices /***
*** Case #***
We are sorry to hear our customer has recently been negatively impacted by a decrease in the speed of the Internet serviceWe did reach out to the customer by telephoneThe speed of the Internet service has been restoredThe customer was given an explanation, an
apology, and a credit for the time the service was not working
Thank you for your time and consideration
*** **
Executive Resolutions
Office of the General Manager
Cox Communications, Southwest Region
It is always our goal to provide our customers with exemplary customer service We apologize that our customer felt the necessity to write to the Revdex.com regarding his service issues and request for an adjustment to his bill Upon receipt of this complaint we performed a
completed review of our customer’s account We found our customer has Cox Contour service consisting of receivers and DVR service According to our records our Cox Communications has fairly compensated our customer’s account for the loss of this service and no additional credit will be given We sent a letter to our customer with a breakdown of our findings to better explain why no additional credits will be given We want our customer to know that we are deeply committed to being his most trusted provider of communication service and apologize for the inconvenience that he experienced with regard to this issue If there is any way in which we can be of further service, we as that he contact our Customer Care Center at ###-###-#### Thank you.*** *** / Office of the General Manager / Cox Communications Executive Offices / ***
*** complaint--= *** # ***
Because the complaint did not contain any information to locate her account, we contacted the customer via email so we can work directly with her on her former account billing concerns. We received a response from the subscriber and will
answer and address all of her questions related to her account. Thank you
***/ Cox Communications Executive Offices/ ***
It is our goal to provide our customers with exemplary customer service. We sincerely regret the inconvenience that our customer has experienced with our company. We have contacted our customer to address their concerns and are currently working to provide a successful
resolution. Thank you for your time and consideration. *** **Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
*** Case #*** We are sorry to hear our customer has recently been negatively impacted by outages and interruptions in the Internet serviceWe have attempted to reach the customer by telephone and emailOnce contact is made, we can address the concerns the customer has listed and review
options to provide the type of service the customer needs. Thank you for your time and consideration. *** *.Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
We would like to thank the customer for taking the time to file her concerns regarding their account It is certainly not our intention to cause any frustration.We have contacted the customer directly to address their concerns. After a detailed conversation with the customer, we have
satisfactorily addressed all of her billing concerns.It is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at ###-###-####. We appreciate the opportunity that the Revdex.com has given to us to assist our customer. *** **Executive OfficesCox Communications
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
*** Case #*** We are sorry to hear our customer was negatively impacted by additional equipment chargesWe have attempted to directly contact the customer to by telephoneWe have reviewed the account and will advise the customer of the credits and current balance Thank you for
your time and consideration. *** *.Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
We would like to thank the customer for taking the time to file his concerns regarding his experience with his recent service order. Please let me begin with an apology for any inconvenience he experienced. We certainly do not want to cause him any frustrations.When speaking with Mr
*** on 1/29/he advised us that when he set up service he was under the understanding that he would be receiving a free installation and a free modemBy the time we had spoken to our customer, he had already opted to discontinue his Cox services as a result of this situationWe advised Mr*** that if he would be willing to return to us for his Internet services, we would be willing to honor the offer of a free installation and a free modem, which he acceptedWe truly appreciate Mr*** patience and willingness to work with us in reaching a resolutionIt is our genuine desire to continue a positive relationship with Mr*** for many years to comeIt is always our goal to provide our customers with exemplary customer service. As a customer service oriented company, we know that our success largely depends on our customers’ perception of our employees, as well as our company. Once again, we would like to apologize for the frustration that the customer has experienced. If they should have any additional questions or concerns, they can contact our Customer Care Center at ###-###-####Thank you***Executive EscalationsCox Communications
It is always our goal to provide our customers with exemplary customer service. We apologize that our customer felt the necessity to write to the *** *** *** regarding her attempts to cancel service and correct her billing. We sincerely regret the inconvenience that she
experienced with our company. We have contacted our customer and addressed her concerns to a successful resolution.We want our customer to know that we are deeply committed to being her most trusted provider of communication services and apologize for the inconvenience that she experienced with regard to this issueSincerely,*** *** / Office of the General Manager / Cox Communications Executve Offices /***
It is always our goal to provide our customers with exemplary customer service. We apologize that our customer felt the necessity to write to the *** *** *** regarding his attempts for an adjustment to his bill for the difference in the modem purchase quoted and actually charged. We sincerely regret the inconvenience that he experienced with our company.We contacted our customer to apologize for the inconvenience and time it took to resolve this and as a courtesy an adjustment to his billing was made.We want our customer to know that we are deeply committed to being his most trusted provider of communication services and apologize for the inconvenience that he experienced with regard to this issue. Sincerely,*** *** / Office of the General Manager / Cox Communications Executive Offices / ***
We are sorry to hear our business customer feels we have not provided a successful resolution with our recent responseOur Cox Business team did directly contact the customer on February 10, The account is being reviewed by our Cox Business technical support and if needed schedule a service appointment based on the availability of customer. Thank you for your time and consideration. *** **Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
We have cancelled the scheduled December 24th payment of $54.22, to account for the returned equipment credit. This will be reflected on the customer's December statement. If the customer has any further questions regarding his account billing he may reach us at *** ***-***Thank you, *** ** Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
*** Case # *** We are sorry to hear of the issues our customer has had with their service and our customer serviceWe have attempted to directly contact the customer by telephone and e-mail at the contact information providedOnce we are able to verify the account, we can address the
concerns and provide a successful resolution. Thank you for your time and consideration. *** *.Executive ResolutionsOffice of the General ManagerCox Communications, Southwest Region
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to meI can also say that this business when above and beyond in resolving my concerns
Regards,
*** ***