Dandridge Water

Complaint: [redacted] I am rejecting this response because: While I thank Quest for contacting [redacted] for me, which I had done, and [redacted] advised me the mistake was on the part of QuestMy question is why did it take me filing a complaint through the Revdex.com to get a resolution? I spoke with a Quest representative and a supervisor who only wanted to get smart and argue with meI can promise you one thing I will not use Quest again and will have it marked in my file as well as my families file, not to send my tests through themNot because of a billing error but because of how it was handled by a supposed supervisor Regards, [redacted]

Good morning [redacted] Per our MyQuest account support system team You have been issued a refundYou also now has access to your Historical results as wellIt seems that after some info was edited you could not get re-verified as your father is a government worker and had opted out of his families data from Public Record SystemsYou spoke with one of our MYQUEST team members to verify your MyQuest account information on the phone and Authenticated your identityI apologize for the inconvenienceThank you,MyQuest Support

Complaint: [redacted] I am rejecting this response because: I did not receive medical attention from anyone after I left my job in March of I never had [redacted] insurance as stated by ***This is medical fraud and I want to see signaturesI have no problem taking this to court

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meHowever, I would like to clarify that my insurance coverage at the time of service was [redacted] private insurance and not a government planI received the misinformation at the Quest facility at the time the service was providedThank you for your assistance with this issue

I will place a stop payment on the check as it was mailed to the address on the Explanation of Benefits and invoice, in Anchorage AK I will have it reissued to the [redacted]

Good afternoon, Thank you for contacting Quest Diagnostics Please be assured that we take contacts very seriously It is the policy of Quest Diagnostics to thoroughly investigate each complaintPlease be advised that I need more information to research your concernDo you have a Quest Diagnostics invoice number? The account number [redacted] is not a valid Quest Diagnostics invoice number We do suggest that you speak with your physician who treats you to go over the resultsIf your physician feels as though the results are inaccurate then they need to contact Quest Diagnostics directlySincerely,Michele____________________________ Michele L [redacted] Customer Experience/Patient AdvocacySupporting Quest Diagnostics [redacted]

Dear Ms [redacted] :Please inform Ms [redacted] that I've adjusted her bill to a zero balance as a one-time courtesy Ms [redacted] presented a [redacted] order at a Quest facility As it states on our website we accept [redacted] of DE in DE and in PA, however, that does not mean we are the preferred provider and services will be covered The insurance carrier determines how the claim is processedIn the future she should go to [redacted] as her physician instructed her to.Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I found their methods irrational and my only conclusion remains that the runaround imposed on the patient fits the pattern I see practiced with almost every health care provider and that is use any mean to makethe patient sick or sicker and then reap the profit that follows for attending to their ills.To start like most providers Quest offers discounts per income category and determines the percentage of discount, it is irrational to ask patient to inform Quest billing department of the percentage discount that Questhas determined, what give them right to ask patients do chores on Quest behalf especially as the task involves hours of runaround as quest admits "we have been experiencing higher than call volume" and what preventsone Quest department to inform Quest billing department of the discounts, by electronic mail or any other kind of quest's internal mail?"We've reviewed [redacted] invoice and there is indication that he applied for our Financial Assistance Program Please provide me with a copy of the letter he received so that I can investigate this further."Why can not she obtain a copy herself, is it just incompetence or patient abuse and waste of patient time is embedded in their protocols? "In regard to the wait time to speak to someone, we have been experiencing higher than call volume" another lame and stupid excuse, just have the discounts you determined emailed to Quest's billing department and stop creating complicationsA copy of Quest's letter is enclosed Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I am attaching the 3rd or 4th notices after repeated calls to Quest Regards, [redacted]

Our records indicate Ms [redacted] was misinformed by our Customer Service Representative when she called as she has a government plan which was listed as an exclusion at our Patient Service Center for the plans we accepted Based on the misinformation provided when she called, we've adjusted her invoice to a zero balance

Contacted [redacted] Medical Group and had [redacted] chart pulled The staff verified that DrM [redacted] did order the testing in question and noted the chart that the reason it was ordered was due to the patient was not vaccinated in the past and that the test may be repeated at follow-up The test was put in by the phlebotomistSincerely, Maegan M***

Dear Ms [redacted] :Mr***'s credit card was refunded on 3/10/ It appears the incorrect insurance identification number was entered at the time of service and was overlooked by Mr [redacted] when he reviewed the order and signed it indicating the information was correct He contacted us on 2/17/and updated the identification number A refund request was put in at that time Refunds can take up to weeks, however in this case it was three We apologize for the delay Should Mr [redacted] need services in the future, it is important that he reviews the information on the order for accuracy This will prevent this from happening again Sincerely, [redacted] ***

Dear Ms [redacted] : I had our Florida Blue Billing Analyst review Mr [redacted] invoice and contact their liaison for clarification Based on their findings the bill was adjusted today to a zero balance Please assure Mr [redacted] that he does not owe anything on this account Sincerely, [redacted] ***

[redacted] I contacted Dr [redacted] office and spoke to the Office Manager [redacted] who confirmed Ms [redacted] enrolled as a patient with their office and provided them with her insurance information Testing was ordered and performed and their office did receive the results I am sending Ms [redacted] a copy of the order for her reference

Dear Ms [redacted] :I am in receipt of the complaint your office received from [redacted] regarding invoice # [redacted] Upon review, I found Mr [redacted] contacted our collection agency [redacted] and spoke to Ms [redacted] Ms [redacted] informed him that his payment of $was received and the account reflected a zero balanceI reviewed the call and verified Ms [redacted] handled the call in a professional manner She explained to him that the letter he received 3/1/16, crossed in the mail with the payment being applied to the account Quest only had two other invoices in and both were paid in a timely manner after his insurance responded, and not sent to collections Invoice # [redacted] was for date of service 1/26/and Mr [redacted] paid $on 3/15/creating a zero balance on the account Invoice [redacted] for date of service 5/18/and Mr [redacted] paid $on 10/2/creating a zero balance on the account Sincerely, [redacted] ***

Dear [redacted] The payment the insurance made in August was made to an Urgent Care facility ( [redacted] not Quest Diagnostics We confirmed this with the insurance carrier on 10/6/ It appears we did not bill [redacted] secondary insurance because we are unable to bill them electronically which is how it would need to be filed Based on this, I've had the invoice adjusted and it now reflects a zero balanceSincerely, Maegan M***

Dear [redacted] I am mailing [redacted] our Patient Financial Assistance Application Depending on his eligibility, his services may be discounted or waived The account has since been sent to collections due to non-paymentIf he does not qualify for Financial Assistance, he can always be set up on a payment plan with the collection agency Our records indicate we performed the testing his physician ordered and results were reported Therefore, payment is due for the service we provided Until the debt is satisfied, we can no longer provide him with laboratory services He will have to seek services from another laboratory.I'm mailing the application to him today Sincerely, Maegan M***

Dear Yingge,Thank you for contacting Quest Diagnostics regarding your invoice I am sorry for the frustration this has caused, in addition to the inconvenience and time you have had to spend calling your insurance repeatedly.Please be assured your invoice is now at a zero balance and you will no longer receive any bills from Quest regarding the services for date of service May 9, Attached is a zero balance statement I have also mailed a copy to you.I appreciate the opportunity to respond to your concern.Sincerely,KateKate W***Customer Experience/Patient Advocacy

Dear Ms [redacted] : Upon receipt of your email, I contacted [redacted] to verify the status of Ms [redacted] claim I spoke to [redacted] who informed me that I needed to contact [redacted] at [redacted] , as they are the Third Party Administrator that processes the claims I contacted the number and spoke to [redacted] who informed me that they were not [redacted] , but that they were [redacted] Unfortunately she was unable to assist me as Ms [redacted] plan moved to Charleston VA and I would need to call [redacted] I called Charleston VA and spoke to Britney who was able to locate the claim but informed me that M.s [redacted] identification number changed from [redacted] to [redacted] and the group number changed to [redacted] She was able to verify they processed the claim and Ms [redacted] responsibility was $ We did receive her payment, therefore, I closed the balance with collections Please inform Ms [redacted] to update her physician's offices with her newest insurance card that reflects the new id and group number.Sincerely, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, as it sounds as if there was miscommunication on both sides.For the second test I had called in and asked very specifically on 1/if the sample was still viable because I was willing to go give another if it was notBut told that it was because (they say at least) they had asked the same and were told that if they did the test immediately it wasI went on to take medications and was told a week later that it had never been viable in the first placeI will be contacting the physician's office as well, as from your reply it seems they were mostly in errorBut am tired of the run around I'm getting Regards, [redacted] ***