Dandridge Water

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Mr [redacted] provided pre-authorization as part of our [redacted] Program, for Quest to bill his credit card up to $if there was a patient responsibility after his insurance processed the claim We received his insurance carriers response and there was no patient liability, therefore, we did not charge his credit card

Dear [redacted] We've reviewed [redacted] invoice and there is indication that he applied for our Financial Assistance Program Please provide me with a copy of the letter he received so that I can investigate this further.In regard to the wait time to speak to someone, we have been experiencing higher than call volume We do our best to answer calls quickly, however, we have been experiencing some longer hold times as well Sincerely, Maegan M***

It is the patient's responsibility to verify their benefits with their insurance prior to having services performed Upon request, pricing is available prior to having services performed She will need to discuss why the testing was ordered with her physician The order *** [redacted] presented to our office on 4/29/is dated 4/15/ She had time to verify this information prior with [redacted] her physician and QuestSincerely,Maegan M***

Complaint: [redacted] I am rejecting this response because:This is insaneCheck the video recording you might have, and tell me what threatening I gave youYou guys are lieingI was thinking that you people will apologize for your behavior but you want to go through a legal procedureIf I do not get apology then this case will handled in court Regards, [redacted] ***

Dear [redacted] We mailed the original invoice on 5/19/to [redacted] The invoice was returned to us by the US Postal Service indicating the address was "insufficient" We reached out to two of our outside vendors to obtain an updated address with no success The account was then turned over to our collection agency for further research and collection efforts Because this was a mail return and not an invoice that was ignored by [redacted] , we did not report this to the credit bureaus The address referenced in this complaint doesn't indicate an apartment # so I am still unable to determine what [redacted] 's correct address is or if the US Post Office returned in errorSincerely,Maegan M***

Dear [redacted] The collection date is a required field when processing a test order, however, the time is not If the time is not recorded on the order when the blood is drawn, it will not be on the results If it is recorded, it will be on the full report If this is something [redacted] would like to see, she would need to make sure that information is entered in the system when her order is being processed.Sincerely, [redacted] ***Patient Advocate

Dear Ms [redacted] :I am unable to locate services for a Julie [redacted] in Kentucky to investigate further Please verify Julie [redacted] is the patient and her services were performed in KentuckyThank you, [redacted] ***

Complaint: [redacted] I am rejecting this response because: That's interesting because the collection agency had my correct address and its funny they managed to get me a letter and the only way they could have got my address is from your organization I personally think your business is lying about its collection practices and is attempting to strong arm its customers into paying their bills by (very quickly) I might add turning them over to collection agencies One of your representatives I spoke with on the phone regarding this incident even acknowledged that a notice was not mailed Furthermore, I notice lots of similar complaints on both the Revdex.com website and *** I plan on letting my primary care provider know about this incident, hopefully his office will reconsider contracting with your organization for send out labs I also work in healthcare and I can guarantee I will never recommend your organization to any of my patients In fact, I will warn them based on my experience with your company Regards, [redacted]

Dear Ms [redacted] We have granted Mr [redacted] a one-time courtesy adjustment on invoice #'s [redacted] Both invoices now reflect zero balances Please inform Mr [redacted] this is a one time adjustment and in the future he will be responsible for the full amountSincerely, [redacted] ***

I have investigated Mr [redacted] concerns and found we received an incorrect address on the order The order referenced [redacted] *** When we were notified that the address was incorrect, we reached out to Dr [redacted] for updated address information Unfortunately, we were not able to obtain updated information and the account was turned over to a collection agency for further collection efforts Attached is a copy of the invoice for Mr [redacted] reference Please note, the bill was addressed to M [redacted] as the responsible party We've contacted the collection agency and closed the account with them Please assure M [redacted] that t his did not affect his credit or his son's

The insurance check was not received until 9/9/ I believe the check was sent in his mother's name who is the policyholder of his insurance plan I've requested a stop payment on the check and for it to be reissued under his name

Dear Ms [redacted] : We received Mr [redacted] Medicare id # on Friday and the charges were submitted for processingAt this time we are awaiting their response Sincerely, [redacted] ***

“In reference to the BBC Complaint for account / invoice # [redacted] for [redacted] *** The patient is stating below that she was not aware of the outstanding amount due and when she discovered she had a balance due, she paid itHer complaint is stating we did not have her correct information/addressPer the lab requisition from All Care for Women we were provided the address of [redacted] This is the address on the Quest Diagnostic’s statements Quest Diagnostics sent the bill to her Insurance carrier and it processed leaving the patient a $deductible amount that was due from [redacted] *** Quest Diagnostics sent the patient five statements dated 01/04/2017, 01/31/2017, 02/27/2017, 03/30/2017, and 04/27/We are not showing any response from Krystal in our billing system and the bills were not returned as a bad address or return to senderThe account was placed with CCS agency on 6/2/due to non-payment on the balance due [redacted] contacted Quest Diagnostics on 08/18/and stated she was upset about her credit report being damaged and advised us she paid the amount due to the agency CCSShe did not mention that we had an incorrect address

Good afternoon,Please be advised that we have an outstanding invoie in collectionsThe invoice number is [redacted] For date of service 03/09/We were provided [redacted] as your primary insurance [redacted] denied stating you were not covered on the date of serviceFive invoices were sent to your home requesting additional/primary insurance informationWe did not receive a responseTherefore the invoice was placed into collections.Please provide your primary insurance information, including insurance name, policy ID, group number, policy holders name and claims address from the back of your card and we will remove your account from collections and submit to your primary insurance.Sincerely, MichelePatient Advocate

Dear Ms [redacted] : [redacted] , Ms [redacted] 's employer informed us on 5/17/that they intended to provide her with a credit with an effective date of 1/1/Sincerely, [redacted] ***

I pulled a copy of the physician's order for 8/11/and found the instructions were to bill the patient There was no insurance information providedWe billed Ms [redacted] on 9/10/ she responded with Blue [redacted] and we submitted the charges to *** [redacted] on 11/6/ On 11/12/we received a denial from [redacted] (claim # [redacted] ) indicating Ms [redacted] was not covered We never received valid insurance information to submit the charges I reviewed her and claims and found her current insurance is with ***I checked ***'s eligibility file and verified her effective date with them was 7/1/ This information was never provided to us for her services, however, based on my findings, I've close the invoice with collections

Complaint: [redacted] I am rejecting this response because: when I signed the paper I informed the person it was not correct they told me that it was ok because they have my correct insurance information in the system and not to worry. Also I need all dates of service in the system checked to make sure it was billed because nothing should be self pay my insurance cover everything. Regards, [redacted]

Dear Ms [redacted] :We received a specimen fro Dr [redacted] ***, for [redacted] , on December 7, Dr [redacted] ordered a test that may require additional an additional test to be performed based on the results The additional test is performed for the safely of the patient It provides more specific information for the physician to properly treat the patient This is the process that Quest has chosen to perform when a test for identification is ordered Quest representatives did reach out to the physician to secure additional diagnosis information to provide to *** In this particular case, there are no additional codes that would have prevented the denial outcome of "non-covered service" Unfortunately, [redacted] does not cover this test and only adjudicated the initial test that was ordered There are two options available to Mr [redacted] : !) a payment plan that would be comfortable for them to meet on a monthly basis, or 2) a financial assistance application We have forwarded a financial assistance application to Mr [redacted] for his reviewI apologize that this information was not clearly communicated to Mror Mrs [redacted] when they phoned our Customer Service Department We have forwarded this concern to the Manager of Customer Service to use as a training tool to ensure there is better communication regarding this test.Sincerely, [redacted] ***

Dear [redacted] According to [redacted] ***, she was paying on a monthly basis since April of and the account was turned over to collections on 7/25/16.We've investigated her concerns and found [redacted] contacted our Customer Service Department on 3/10/ Unfortunately, at that time there was no discussion on how this claim would be paid Our payment plan process relies on the patient requesting a payment plan and the account being set up [redacted] was paying on a monthly basis but we did not set the account up to recognize this Once the last notice was generated and there was a balance due the system automatically referred the invoice to collections.We've removed invoice # [redacted] from collections The balance of $has been placed on a $a month payment plan [redacted] should expect to receive a bill in the next couple days Please assure her that her credit has not been affected Sincerely, Maegan M***