David Hill Builders, Inc.

Receipt of correspondence from a concerned customer is taken very seriously at American Coradius InternationalAll issues are researched thoroughly with extra attention to the customer perspectiveWe spoke with Ms*** on April 17, 2018, and she informed us that she made a payment that day
for the balance with ***, IncNeither ACI nor Ms*** were able to see this paymentWe documented her concerns and forwarded that information to our clientWe advised Ms*** that neither ***, Incnor ACI report any consumer information to any credit reporting agenciesWe also informed her that our letter was already sent to her on April 16, On April 18, 2018, the client recalled the account from our office and then advised us on April 23, 2018, that the account was paid in fullWe appreciate Ms***’s concerns and advise her to contact the client directly since the account is closed in our officeSincerely, Stephen MDirector, Corporate Compliance

Receipt of correspondence from a concerned customer is taken
very seriously at American Coradius InternationalAll issues are researched
thoroughly with extra attention to the customer perspectiveThank you for forwarding the correspondence from *** ***
Based on Ms***’s concerns, we
have ceased all collection efforts and sent
a copy of the complaint to our clientPlease advise Ms*** that the account in question was
places with ACI on April 7, We received no information regarding a prior
notice of disputeContrary to her assumptions, ACI does not own the account in
questionThe complaint forwarded by your office is the only instance we have
been notified the account is disputedIf you should require additional information or have any
questions, please feel free to contact me at ###-###-#### or via email at ***@***.**Sincerely, *** ** *** Director, Corporate Compliance

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Again, ACI is incorrectI've only ever had one *** accountIt's interesting that the company has chosen to take the information I provided to try to legitimize their positionI contacted *** twice and neither time was a second account mentionedNor is a second account connected to my online account
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Receipt of correspondence from a concerned customer is taken very seriously at American Coradius InternationalAll issues are researched thoroughly with extra attention to the customer perspectiveIn response to Mr*** concerns, we ceased all activity and forwarded a copy of our request to our
client, ***, IncAs part of our forwarding of the complaint, we requested they initiate a fraud review of the accountWe have been advised by ***, Incthat the account was opened as a result of fraud*** has recalled the account from our office and all future activity has ceased as a result of this investigationWe appreciate Mr*** bringing this matter to our attention and apologize for any inconvenience we may have caused him as a result of our contactSincerely, Stephen MDirector, Corporate Compliance

Receipt of correspondence from a concerned customer is taken very seriously at American Coradius InternationalAll issues are researched thoroughly with extra attention to the customer perspectivePlease be advised that we have forwarded a copy of the complaint to our client, *** Banks, Inc
and have ceased all collection effortsPlease also be advised that we do not report any information to the credit bureausWe appreciate you bringing this matter to our attention and apologize for any inconvenience we may have caused as a result of our contactSincerely, Stephen MDirector, Corporate Compliance

We are in receipt of your correspondence regarding *** ***We appreciate you bringing this issue to our attentionAs requested, we have ceased all calls to Ms***’s place of employmentThe telephone number in question has been added to our Do Not Call listFurther, we have suspended
all activity on her accountWe apologize for any inconvenience our calls may have caused herIf you should require additional information or have any questions, please feel free to contact me at ###-###-#### or via email at ***@***.**Sincerely, Stephen MDirector, Corporate Compliance

We do not have enough information to research this complaintThe customer indicates a letter was received and readWe would need the reference number from that letter to located an accountUnfortunately, the name, *** *** is not uncommonAdditionally, if this customer believes they have
been contacted in error, we would need the telephone number called in order to place it on or Do Not Call List

Receipt of correspondence from a concerned customer is taken very seriously at American Coradius InternationalAll issues are researched thoroughly with extra attention to the customer perspectivePlease be advised that we have forwarded a copy of Mr***’s complaint to our client, ***, Inc
We have also reviewed the contact with Mr*** on October 27th, in which we did not receive a validation requestWe also notified Mr*** that the account was no longer with our office due to our client, ***, Inc., recalling the account and not that this was an errorSince the account is no longer with our office, please contact ***, Incdirectly should you have any additional questionsSincerely, Stephen MDirector, Corporate Compliance

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowThe explanation is absolutely unacceptableI have no idea what "skip tracing is" however to call a person and leave a message based on a phone number alone claiming to have an account for a bad debt is indeed phishingIts a deliberate attempt to generate a phone call back in order, not to validate as you say the person, but to phish personally identifying information from them to further attempt to defraud themYou DO NOT NEED TO VALIDATE A PERSON WHO YOU HAVE CALLED ON THE PHONE IF YOU HAVE THE DEBT AND CORRECT PERSONOnly fraud companies would try such a thing and criminalsYou indeed are criminals and need to be pushed out of business by citizens tired of scam companies operating with impunityRevdex.com- TAKE ACTION, FORWARD COMPLAINT TO FCC FOR VIOLATIONS OF THE LAW
Regards,
*** ***

Receipt of correspondence from a concerned customer is taken very seriously at American Coradius InternationalAll issues are researched thoroughly with extra attention to the customer perspectiveThank you for forwarding the correspondence from *** ***A copy Ms***’s complaint was
forwarded to ***, Inc for their reviewAdditionally, we have ceased all activity on the accountIf you should require additional information or have any questions, please feel free to contact me at ###-###-#### or via email at ***@***.**Sincerely, Stephen MDirector, Corporate Compliance

Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International (ACI)All issues are researched thoroughly with extra attention to the customer perspectiveIn response to the customer’s concerns, we ceased all activity on the account and forwarded a
copy of the complaint to our client, *** Banks, IncWe appreciate you bringing this matter to our attention and apologize for any inconvenience we may have caused the customer as a result of our contactSincerely, Stephen MDirector, Corporate Compliance

Receipt of correspondence from a concerned customer is taken very seriously at American Coradius InternationalAll issues are researched thoroughly with extra attention to the customer perspectiveIn response to Miss ***’s concerns, we ceased all activity and forwarded a copy your complaint to
our client, ***, IncAs part of our forwarding of the complaint, we requested they initiate a fraud review of the accountWe appreciate Miss *** bringing this matter to our attention and apologize for any inconvenience we may have caused her as a result of our contactSincerely, Stephen MDirector, Corporate Compliance American Coradius International LLC

Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International (ACI)All issues are researched thoroughly with extra attention to the customer perspectiveIn response to your concerns, we have ceased all activity and forwarded a copy of your
complaint to our client, *** CreditWe must disagree with the assertions you have made, that ACI has refused to fulfill your prior requests for verification of this accountWe have received several payments on this account since it was originally placed in our office on June 10, through Consumer Credit Counseling Services of ***On May 3, we received correspondence from you dated April 22, asking us to continue to accept your monthly payments of $and cease contactYou also indicated you are being dropped from CCCS of ***’s program in JuneThere was no request for verification or validation of the account in this correspondenceFinally, we received a complaint from the *** *** *** *** (***) from *** ***We responded to Ms*** that we are not able to provide her any information regarding your account as she has not been identified as a party to whom we may discuss your personal financial informationShould you have any questions, you may contact me directlySincerely, Stephen MDirector, Corporate Compliance

Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International (ACI)All issues are researched thoroughly with extra attention to the customer perspectiveIn response to Ms*** concerns, we ceased all activity, forwarded a copy the complaint to
our client, *** Credit and initiated an investigation of the allegations madeAs a result of our investigation we have determined that we attempted to contact Ms*** at the following telephone numbers: ###-###-#### & ###-###-####If either of these numbers belong to her parents, we apologize for having dialed themThese were identified as possible contact numbersThe allegations regarding threats of litigation are not accurateAccording to our telephone records, we have not had any contact with Ms*** or anyone else regarding her accountFurther, a review of our call recording database found no recordings since the account has been in our office (6/6/2016)Should you have any questions, you may contact me directly at [email protected] or by telephone at ###-###-####Sincerely, Stephen MDirector, Corporate Compliance

Receipt of correspondence from a concerned customer is taken very seriously at American Coradius InternationalAll issues are researched thoroughly with extra attention to the customer perspective.Thank you for forwarding the correspondence from *** ***Immediately upon receipt of Mr
***’s complaint, we ceased all activity.We initiated an investigation related to the allegations that excessive calls had been place to Mr***Specifically, his statement indicated ACI “…call constantly and do not leave a message.”The account in question was placed with ACI on July 2, Since the time of placement, we have made three attempts to reach him by phoneHe is correct that we have not left any messagesHowever, Mr*** has not called or written us prior to the complaint that the account was in question and that he required validation of the debt.We will notify our client that Mr*** requested proof of the debt and our collection efforts have ceased pending documentation from our clientShould we receive information from our client that supports the validity of the debt, we will send it to Mr***.If you should require additional information or have any questions, please feel free to contact me at ###-###-#### or via email at ***@***.us.Sincerely,Stephen JM.Director, Corporate Compliance

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowThe issue isn't how they interacted with me, its that their business is a scamThere are hundreds if not thousands of complaints online of them sending fake bills to people in the hopes that someone will be tricked into paying the fraudulent chargesSome of these people have never even been to the *** site.
*** said that they never sent anything into collections for me. I most certainly asked for verification of the debt, they transferred me after I asked and miraculously the debt had disappearedI believe that this is because they know that someone questioning the debt will know they are scammers and its a way to get me off the phoneWhen you enter the info they give you on the fake bill into their website it doesn't work and it says to call, probably because the fake bills don't exist in any system and they can pressure you into sending them money easier on the phoneThis is a scam and nothing moreI would also like to know how they have an A+ on Revdex.com with so many complaints and 80% negative reviews on the Revdex.com site
Regards,
*** ***

Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International. All issues are researched thoroughly with extra attention to the customer perspective. We spoke with Mr. [redacted] on April 2, 2018. We informed Mr. [redacted] that we contacted him on behalf...

of our client and asked him to verify his address and the last four numbers of his social security number. When Mr. [redacted] refused, we informed him that we are verifying this information to make sure that we have the correct consumer on the phone so that we are not disclosing information to a wrong party. As per Mr. [redacted]’s request, we have ceased all communication efforts and forward his concerns to our client. Sincerely, Stephen M. Director, Corporate Compliance

Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International. All issues are researched thoroughly with extra attention to the customer perspective. On two previous occasions (January 8, 2018 and May 15, 2018) we spoke with Mr. [redacted]. During these...

conversations, Mr. [redacted] did not dispute the validity of the debt and discussed options to resolve the account. Our client, [redacted] Savings Bank, recalled the account from us on May 30, 2018. Mr. [redacted] sent correspondence requesting validation which was received on June 4, 2018. The account is no longer in our office. Mr. [redacted] must contact [redacted] Savings Bank directly if he has any future questions or concerns. Sincerely, Stephen M. Director, Corporate Compliance

Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International. All issues are researched thoroughly with extra attention to the customer perspective. Please be advised that we have ceased all collection activity at this time. We have asked our client...

for the documents that Mr. [redacted] has request and advised our client to initiate a fraud investigation on Mr. [redacted]’s behalf. We appreciate you bringing this matter to our attention and apologize for any inconvenience we may have caused. Sincerely, Stephen M. Director, Corporate Compliance