David Hill Builders, Inc.

Revdex.com requested additional information regarding the timeline of events and the following was relayed: The account was placed with our office and the dunning notice was sent on 10/16/2017.  On 10/24/2017, the client notified us that the account was recalled from our office. On 10/27/2017, the consumer called our office, berated the specialist, said we were a scam after he reviewed [redacted] and alleged that we send fake notices to consumers. He hung up on a supervisor and did not request validation. On 10/30/2017, we received his compliant correspondence from the Revdex.com. Please call or email me if you require any additional information. Regards, John N. Complaint Team Leader Compliance Department

Receipt of correspondence from a concerned customer is taken
very seriously at American Coradius International (ACI).  All issues are researched thoroughly with
extra attention to the customer perspective. In a prior conversation with Ms. [redacted], she advised us that
she wanted no more...

telephone calls. As requested, we removed her phone numbers
and ceased all calls. Her account is now closed in our office. Because of this
account closure, we are unable to process her payments. Ms. [redacted] should contact [redacted] Credit to make future
payment arrangements.  Sincerely, Stephen M. Director, Corporate Compliance

Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International (ACI). All issues are researched thoroughly with extra attention to the customer perspective. In response to the customer’s concerns, we have ceased all collection activities on the account...

and have forwarded a copy of this complaint to our client, [redacted] Inc. We appreciate you bringing this matter to our attention and apologize for any inconvenience we may have caused the customer as a result of our contact. Sincerely, Stephen M. Director, Corporate Compliance

According to our records, the issues related to this account were fully explained to the customer in a conversation with Rob B., ACI’s [redacted], Inc. supervisor on April 5, 2016. During that conversation, Mr. B. advised the customer that all [redacted] accounts of this nature are personal accounts and...

require a personal guarantor.

Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International. All issues are researched thoroughly with extra attention to the customer perspective. We documented the account in question as disputed. A copy of the complaint was forwarded to our...

client requesting validation documentation as well as possible fraud review. We have ceased all activity going forward. [redacted], Inc. has advised us the account was determined to be a case of identity theft and recalled it from our office. Additionally, there is a question related to credit reporting. Please understand that neither American Coradius International LLC nor [redacted], Inc. report consumer information to the credit reporting bureaus. Sincerely, Stephen M. Director, Corporate Compliance

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
1.  The continued harassment has continued EVEN after the it corporate [redacted] supervisor stated she had removed our names.  We had TWO calls within a half hour of her lies.  She is still by any general high school business textbook's definition a "corporate [redacted]" i.e. a person who will say or do anything for the good or betterment of the company at the expense or hurt of the customer.  We received two more calls earlier today. 2.  There was no apology or acknowledgement from her, even when confronted, of her use the an insane profanity against us that would normally be use by a "[redacted]". 3.  There was not apology or acknowledgement from the company of their continued harassment for the past four months.  They do not keep accurate records as some after even lied stating they had never called previously even though the corporate [redacted] would say they were sorry and it would NEVER happen again, but it did.  We are born-again Christians and dare not lie even though their terrorist site does not even follow the Federal Patriot Act and are being reported to the FBI, Homeland Security, and the FCC as a potential terrorist site.  They also lied about the person who wrote their response who I asked 6 times to speak to and was told there was nobody with that name or title at the company.  Therefore, they lied to the Revdex.com when they gave the Revdex.com that information for the Revdex.com's website where many other complaints are registered.  They must pay the Revdex.com very well under the cover like one of their reps told me.  He did state it was not money, but gift certificates, gas certificates, game tickets, restaurant certificates, etc.  No wonder he is the so-called Compliance Manager.  The feds will be informed of his lies. 4.  I trust that God will soon bring judgment upon this terrorist site and that he destroys their business as well as the people who work there.  They would be better off dead than continuing to pollute our great Nation.  It is obvious they are terrorists.  They should return to wherever they came from before God deals with them and He will.  God says on the The Bible (God's Word) "Vengeance is mine.  I will repay."  He will destroy all workers of Satan.
[redacted]

Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International (ACI). All issues are researched thoroughly with extra attention to the customer perspective. Mr. [redacted] has apparently confused American Coradius International LLC with another company. The...

account in question has been closed in our office since June 13, 2016. There have been not attempted calls to him since April 14, 2016. Should you have any questions, you may contact me directly. Sincerely, Stephen M. Director, Corporate Compliance American Coradius

Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International. All issues are researched thoroughly with extra attention to the customer perspective. We have reviewed Ms. [redacted]’s concerns. We have ceased activity and forwarded a copy of her...

complaint to [redacted], Inc. We understand Ms. [redacted]’s frustrations related to conflicting information she may have received regarding the validity of the account placed with us. We can assure her that we are a legitimate third party vendor contracted with [redacted], Inc. Ms. [redacted] has also suggested there has been a derogatory mark placed on her credit report. Neither American Coradius International nor [redacted], Inc. provide consumer financial information to the credit reporting bureaus. Sincerely, Stephen M. Director, Corporate Compliance American Coradius International LLC

Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International (ACI). All issues are researched thoroughly with extra attention to the customer perspective. Based on the allegations made by Ms. [redacted], we initiated an immediate investigation which included a full review of all activity. We have been unable to locate any calls placed or from with Ms. [redacted]. Her allegations as they relate to American Coradius International, are not accurate. We have ceased all activity and advised our client that we will not be contacting Ms. [redacted] regarding this account going forward. Should you have any questions, you may contact me directly at [redacted].** or by telephone at ###-###-####. Sincerely, Stephen M. Director, Corporate Compliance

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International (ACI). All issues are researched thoroughly with extra attention to the customer perspective. In response to Ms. [redacted] concerns, we ceased all activity on the account and forwarded a copy...

of her concerns to our client [redacted], Inc. We asked that [redacted] initiate a fraud investigation to determine the validity of the account. [redacted] has advised is that the results of their investigation deemed the account valid and the balance is the result of a reversal. Ms. [redacted] has further alleged our efforts to recover the outstanding balance owed to [redacted], Inc. were a “scam” on our part. I can assure her that the balance is valid, the activity performed by American Coradius International LLC was legitimate. However, based on her assertions and belief she does not owe the balance, we have advised [redacted], Inc. we will no longer work this account. Should you have any questions, you may contact me directly at [redacted].us or by telephone at ###-###-####. Sincerely, Stephen M. Director, Corporate Compliance

Receipt of correspondence from a concerned customer is taken
very seriously at American Coradius International. All issues are researched
thoroughly with extra attention to the customer perspective. We appreciate Mr. [redacted] making us aware of his concerns.
We contacted him while trying to locate...

his son. Based on the information we
have been provided, we have removed his telephone number from our system and
apologize for any inconvenience we may have caused as a result of our phone
call. Should he have any additional questions or concerns, he may
contact me directly at ###-###-#### or via e-mail at [redacted].us. Sincerely, Stephen M. Director, Corporate Compliance

Revdex.com spoke to John at the business and the following was relayed: I am confirming that the numbers were removed, they will receive no further calls from us.

Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International. All issues are researched thoroughly with extra attention to the customer perspective. Thank you for forwarding the correspondence from [redacted]. In response we have documented the...

account as disputed and notified our client. As of May 12, 2015, ACI has ceased all communication. Should out client provide additional information that would assist the customer in identifying the account, we will forward it. If you should require additional information or have any questions, please feel free to contact me at ###-###-#### or via email at [redacted].**.Sincerely, [redacted] Director, Corporate Compliance

At this point we consider this complaint resolved and completed. The customer was advised that she has more than one account and was instructed to contact the client directly. Her account was closed in our office. We once again refer the customer back to her response from [redacted] dated 4/8/2017 in which she was advised to contact the client for more detailed information. We appreciate the customer may disagree with our response and respectfully suggest she follow up with our client directly going forward.

Receipt of correspondence from a concerned customer is taken
very seriously at American Coradius International. All issues are researched
thoroughly with extra attention to the customer perspective. Please be advised that we have forwarded a copy of Mr. [redacted]’s
complaint to our client, [redacted]...

Credit. We have currently ceased all collection
efforts and have asked our client to initiate a fraud investigation for the
account in question. We appreciate Mr. [redacted] bringing this matter to our
attention and apologize for any inconvenience we may have caused as a result of
our contact. Sincerely, Stephen M. Director, Corporate Compliance

Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International. All issues are researched thoroughly with extra attention to the customer perspective. Thank you for forwarding the correspondence from Mr. and Mrs. [redacted]. We did receive a complaint previously from the Revdex.com for this customer on April 22, 2015 however at that time the complaint had insufficient information in order to identify the account. The additional information provided in this recent complaint allowed us to identify the account. A review of the account revealed that the customer did call and advised we have reached an incorrect party, at which time we removed their phone number and placed it on our Do Not Call (DNC) list. However, it may take up to 24 hours to process a DNC request and during that time another call was launched. We have reviewed the account and have removed Mr. & Mrs. [redacted] phone numbers and they will not receive any further communications from American Coradius International LLC. We apologize for any inconvenience Mr. and Mrs. [redacted] may have received as a result of our contact. If you should require additional information or have any questions, please feel free to contact me at ###-###-#### or via email at [redacted].**. Sincerely [redacted] Vice President of Compliance

As a third party debt collection agency, we do not own the account and we cannot zero the account balance. Closing the account with a zero balance is the responsibility of the creditor, [redacted] Credit. Please be advised that we have forwarded your concerns to our client and we have closed the account in our office.

Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International (ACI). All issues are researched thoroughly with extra attention to the customer perspective. In response to Mr. [redacted]’s concerns, we ceased all activity on the account and forwarded a copy...

of the complaint to our client, [redacted]. [redacted] initiated a fraud investigation on our request. We have been notified that [redacted] Credit has recalled the account from our office as a result of their investigation and determined the account to have been opened as a result of ID Theft. Should you have any questions, you may contact me directly at [redacted]@[redacted].** or by telephone at ###-###-####. Sincerely, Stephen M. Director, Corporate Compliance

Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International. All issues are researched thoroughly with extra attention to the customer perspective. Thank you for forwarding the correspondence from [redacted]. Upon receipt of his complaint, we...

immediately ceased all activity. A copy of your correspondence was forwarded to our client, [redacted] Credit for their review. According to [redacted] Credit, the payments that posted to the account did not satisfy the balance. The account has been recalled from our office and future activity related to this account has ceased by American Coradius International LLC. Any additional questions as to the status of this account should be directed to [redacted] Credit. If you should require additional information or have any questions, please feel free to contact me at ###-###-#### or via email at [redacted].**. Sincerely, Stephen M. Director, Corporate Compliance