David Hill Builders, Inc.

Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International. All issues are researched thoroughly with extra attention to the customer perspective. Thank you for forwarding the correspondence from [redacted]. Immediately upon receipt of Ms....

[redacted]’s dispute, we ceased all activity and forwarded a copy of her concerns to our client indicating the account was in dispute. Additionally, we asked [redacted] to initiate a fraud investigation on behalf of Ms. [redacted]. As a result of our request, [redacted] determined the account was opened as a result of Identity Theft. [redacted] has recalled the account and no future contact will occur as a result of their recall. We apologize for any inconvenience our contact may have caused Ms. [redacted]. If you should require additional information or have any questions, please feel free to contact me at ###-###-#### or via email at [redacted].us. Sincerely, Stephen M. Director, Corporate Compliance

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me, Although THEY did call me more than 1 time on both home and business lines. Per Revdex.com guidelines I was unable to put name of supposed account holder/ personal identifying info in the complaint.  
Regards,
[redacted]

Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International (ACI). All issues are researched thoroughly with extra attention to the customer perspective. In response to Mr. P. concerns, we ceased all activity on the account and forwarded a copy of...

the complaint to our client, [redacted] Inc. As of this morning our client has closed the account in our office. Should you have any questions, please contact [redacted], Inc. directly. Sincerely, Stephen M. Director, Corporate Compliance

Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International (ACI). All issues are researched thoroughly with extra attention to the customer perspective. The account in question was placed with ACI for collection of a delinquent balance in October...

2015. We performed a Bankruptcy scrub on the account and coded the account as bankrupt. This activity occurred prior to any written notice or calls having been made. According to our records, we have not had any contact with Mr. [redacted] in association with his [redacted] Credit account ending in [redacted]. Should he have information that evidences the contrary, we would appreciate it being forwarded to us as soon as possible so that we can perform a more detailed investigation. Sincerely, Stephen M. Director, Corporate Compliance

Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International (ACI). All issues are researched thoroughly with extra attention to the customer perspective. We have performed a detailed investigation with regard to Mr. [redacted]’s allegations. At this time...

we are confused by his statements that the account is in dispute and he requires validation. During our telephone conversation with him on April 27, 2016, he advised us he had attempted to log on our payment portal website to make a payment and fully discussed the account and how it came to a negative balance with our client [redacted], Inc. We must further disagree with his allegations that we have placed excessive calls or that he has called ACI several times to request validation. These claims are not supported by our account notes or phone records. As part of our investigation, we forwarded a copy of this complaint to [redacted], Inc. At this time we have cease all activity on the account. We suggest Mr. [redacted] contact our client if he requires additional information regarding this account or wants to establish a payment arrangement, Sincerely, Stephen M. Director, Corporate Compliance

I have reviewed the response made by the business in reference to complaint ID [redacted]. I [redacted] understand the whole situation, just that everything that is going around in the world today I felt threaten by a voicemail that they have left me. Above is a copy of that disturbing voicemail. Once again, Thank you very much for a fast response.
Regards,
[redacted]

Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International (ACI). All issues are researched thoroughly with extra attention to the customer perspective. Based on the allegations made by Ms. [redacted], we initiated an immediate investigation which...

included a full review of all activity. We have been unable to locate any calls placed or from with Ms. [redacted]. Her allegations as they relate to American Coradius International, are not accurate. We have ceased all activity and advised our client that we will not be contacting Ms. [redacted] regarding this account going forward. Should you have any questions, you may contact me directly at [redacted].** or by telephone at ###-###-####. Sincerely, Stephen M. Director, Corporate Compliance

We are in receipt of your complaint filed with the Revdex.com and
we have forwarded a copy of your complaint to our client, [redacted], Inc. Please note, we previously received correspondence from you
disputing the account placed in our office as well as a copy of a filed police
report. The account was...

immediately documented as ID Theft at that time and we
had ceased all activity related to this account. Now, the account in question has been closed and all future
activity has ceased. We appreciate you bringing this to our attention and
apologize for any inconvenience because of our contact. Sincerely, Stephen M. Director, Corporate Compliance

Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International. All issues are researched thoroughly with extra attention to the customer perspective. Thank you for forwarding the correspondence from [redacted]. Immediately upon receipt of Ms....

[redacted]’s dispute, we ceased all activity and forwarded a copy of her concerns to our client indicating the account was in dispute. Additionally, we asked [redacted] to initiate a fraud investigation on behalf of Ms. [redacted]. As a result of our request, [redacted] determined Ms. [redacted] has been a victim of stolen identity. [redacted] has recalled the account and no future contact will occur as a result of their recall. We apologize for any inconvenience our contact may have caused Ms. [redacted]. If you should require additional information or have any questions, please feel free to contact me at ###-###-#### or via email at [redacted]@[redacted].**. Sincerely, Stephen M. Director, Corporate Compliance

Thank you for advising us of your concerns regarding the [redacted] Inc. account ending in [redacted] placed in our office for collection of a delinquent balance. In response to your concerns, we immediately ceased all activity on the account. Additionally, we forwarded a copy or your complaint to [redacted],...

Inc. and requested they initiate a fraud investigation on the account. As a result of our request and [redacted]’s investigation, the account was determined to be a case of ID Theft. [redacted] has recalled the account and all future activity has ceased as a result of this investigation. We apologize for any inconvenience as a result of our contact and are confident that we have acted in your best interests. Should you have any questions or concerns, please do not hesitate to contact me directly. Sincerely, Stephen M. Director, Corporate Compliance

We appreciate the request for validation, however we are unable to honor this request. Our telephone call was the result of skip tracing. We apparently called an incorrect telephone number and removed that number once we were advised it was incorrect for our customer. The person contacting refused to confirm if they were the correct party. As a result, we would not forward validation for a correct party until we were able to confirm we were speaking with our customer. Otherwise we would poetically disclose information to a wrong party. ACI was not phishing or performing any other nefarious tactics. We simply called a number and found it was incorrect. We apologize for any inconvenience.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International (ACI). All issues are researched thoroughly with extra attention to the customer perspective. The account in question by Mr. [redacted] has...

been closed in our office since July 6, 2015. We forwarded a copy of his complaint to PayPal, Inc. for their review. It is our suggestion Mr. [redacted] contact PayPal with any questions or concerns. Should you have any questions, you may contact me directly at [email protected] or by telephone at ###-###-####. Sincerely, Stephen M. Director, Corporate Compliance

Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International. All issues are researched thoroughly with extra attention to the customer perspective. In response to concerns expressed by [redacted], we have noted the account in question and ceased all...

activity. Please note that with limited information provided in this complaint, a full investigation is difficult to complete. We have not been given a full name of the complainant or the numbers dialed. This account was recently placed with our office and we were able to locate one call placed as of December 23, 2016. It is possible that calls placed to this consumer were made by another entity. We have requested that our client initiate a fraud investigation on this account. We apologize for any inconvenience we may have caused as a result of our single phone call and appreciate this matter being brought to our attention. Sincerely, Stephen M. Director, Corporate Compliance

Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International. All issues are researched thoroughly with extra attention to the customer perspective. Thank you for forwarding the correspondence from [redacted]. In response, we have documented the...

account as disputed and notified our client. As of May 12, 2015, ACI has ceased all communication on this account. Should out client provide additional information that would assist the customer in identifying the account, we will forward it. If you should require additional information or have any questions, please feel free to contact me at ###-###-#### or via email at [redacted].**.Sincerely, [redacted] Director, Corporate Compliance

Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International. All issues are researched thoroughly with extra attention to the customer perspective.Thank you for forwarding the correspondence from [redacted]. We apologize if our messages lack...

comprehensive information that would identify the reason for our calling. However, due to federal regulations regarding customer non-public information (NPI), we are strictly limited as to what we can disclose in messages. Further, in order to ensure we have contacted the correct party, our inbound and outbound customer verification of specific and unique identifying information must be obtained (i.e.; last four digits of a social security number, full mailing address, etc…) prior to disclosing the full nature of the call.It is not our intent to seem vague or deceptive. Should Mr. or Mrs. [redacted] wish to contact us, we would be happy to verify their NPI and initiate a discussion regarding the purpose of our call.If you should require additional information or have any questions, please feel free to contact me at ###-###-#### or via email at [redacted].us.Sincerely,[redacted]Director, Corporate Compliance

Receipt of correspondence from a concerned customer is taken very seriously at American Coradius International. All issues are researched thoroughly with extra attention to the customer perspective. In response to the complaint filed by Ms. [redacted], we have ceased all activity. We have forwarded a...

copy of the complaint to our client and requested they initiate a fraud investigation. We apologize for any inconvenience we may have caused as a result of our contact and appreciate this matter being brought to our attention. Sincerely, Stephen M. Director, Corporate Compliance

Receipt of correspondence from a concerned customer is taken very seriously at American
Coradius International. All issues are researched thoroughly with extra attention to the customer perspective. In response to Mr. [redacted]' concerns, we received a communication on September 27, 2017 to cease...

communication to his phone number. As such his number has been removed from our systems. We appreciate Mr. [redacted] bringing this matter to our attention and apologize for any inconvenience we may have caused him as a result of our contact. Stephen M. Director,
Corporate Compliance American Coradius
International LLC