David's Bridal, Incorporated

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  The business has completely acknowledged the issues with the product I purchased, and done an excellent job in helping me ensure that I have the correct dress, and the necessary funds for the required alterations.  I am now a happy customer.  I appreciate their efforts, and the efforts undertaken on my behalf of the Revdex.com.  I would now recommend David's Bridal for my friends, and will continue to shop with them in the future.  Thank you for all of your assistance in resolving this complaint.
Regards,
[redacted]

Hello, 
We strongly apologize that you have rejected the answer to the complaint. We further researched the matter, and the store have provided us a transaction number [redacted], for the credit to your account dated on 3/15/15. Attached we have provided you a copy of this transaction. Please note the high lighted area reflect the refund credit. Again, we strongly apologize for this inconvenience.
Thank you, 
Patricia H[redacted], Mgr.
Marisa R[redacted], Supervisor
Customer Service at David's Bridal.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: My email NEVER should have been provided to anyone outside of Davids Bridal in the first place.  I made this explicitly clear to them when I provided it.  Especially as I still continue to receive emails from their affiliates.  Yes, they too should comply however they should have never gotten my email to start with.  While it appears there is nothing that can be done to stop this SPAM as I'm sure my email has been sold, re-sold and then sold some more, Davids Bridal needs to be held accountable for this as they are the ones who initially started the SPAM nightmare and in my opinion violated the CAN-SPAM Act. 
Regards,
[redacted]

May 31, 2016   [redacted] Revdex.com serving Metro Washington DC & Eastern Pennsylvania (Washington, DC) 1411 K St. NW, 10th Floor Washington, DC 20005-3404 Phone: ###-###-#### Fax: ###-###-####   Complaint#[redacted]   Re:  [redacted]   Dear [redacted]   Thank you...

for the opportunity to respond to the concerns of our customer [redacted] of [redacted] and the vendor partnership agreement with David’s Bridal.   After researching the concerns of our customer and speaking with Sabrina M[redacted] Director of Local Partnerships the following has been confirmed:  The License Agreement between David’s Bridal and [redacted] makes no reference to a guarantee of the response that [redacted] would receive from participating in the David’s Bridal Vendor Program. The registration page on the David’s Bridal website and in-store Registration form, reference the David’s Bridal terms and conditions for use of the David’s Bridal website and David’s Bridal Privacy Policy. These policies and the terms and conditions govern David’s Bridal customer’s provision of their information to David’s and David’s Bridal’s permitted uses. If the vendor would like copies of these policies and terms and conditions, we would be happy to provide.  [redacted] is currently delinquent with their account and are 3 months behind in payment as a result of non-payment they are not receiving leads from David’s Bridal. Should you have any questions, please feel free to contact me.Sincerely,cindy m[redacted]  I  customer service store specialistDAVID’S BRIDAL1001 WASHINGTON STREET  I  CONSHOHOCKEN, PA 19428PHONE: ###-###-####  I  FAX: ###-###-####EMAIL: [redacted]@dbi.com I  WEB: DAVIDSBRIDAL.COM

2/20/17, Please give me the opportunity to research this issue.  I will get back to you as soon as I can.Thank you for your cooperation in this matter.Nancy, David's Bridal

September 25, 2014
Dear [redacted]:Thank you for the opportunity to respond to the concerns of our customer, [redacted] from our [redacted], Wl store.
After researching this issue with the [redacted], Wl Store Manager, I was informed that Ms....

Joannie T[redacted] and [redacted] knew each other personally and that Ms. T[redacted] had done photography for [redacted] previously in the past for a former employer.The Store Manager informed me that she had spoken to Ms. T[redacted] in regards to [redacted]'s concerns and was assured by Ms. T[redacted] that her contact information was not in any way acquired through David's Bridal, that in fact Ms T[redacted] knew [redacted] personally and that she already had her contact information due to their prior relationship. Ms. T[redacted] also stated she in no way informed or insinuated to [redacted] that her contact was in anyway affiliated with David's Bridal.Due to all the above information, [redacted]'s concerns are not related to her David's Bridal purchases as a result we cannot honor her request for compensation.Please feel free to contact me if you have any questions.Yours truly,Patricia H E-commerce Manager

July 30, 2014
Dear [redacted]:Thank you for giving us the opportunity to respond to the concerns of our customer, [redacted], and her purchase from our Norfolk, VA store.[redacted]'s request has been fully researched. | learned that [redacted] purchased her wedding gown on...

December 2, 2011 and picked the gown up on January 2, 2012. [redacted]'s wedding wasscheduled for October 13, 2012. At this time, [redacted]'s gown has been out of the store for more than two and a half years.David's Bridal has an “all sales are final” policy that is standard within the bridal and special occasion industry. This information is posted at our cashwrap, on our website and printed on our receipts. We rarely make exceptions to this policy. David's Bridal cannot be held responsible for changes in a customer's plans.Based on this information, we are not able to honor [redacted]'s request to allow the return of her wedding gown. Should you have any further questions, please do not hesitate to contact us.Very truly yours,Marion M 
Regional Customer Service Manager

Revdex.com
Metro Washington DC, and Easter
Pennsylvania
1411
K St. NW, 10th Floor
Washington,
DC 20005-3404
 
ATTN:  [redacted]
Case#[redacted]
 
 
Dear
Ms. [redacted]:
 
Thank
you for the opportunity to respond to the concerns of our customer,...

Ms. [redacted]
[redacted].
 
I
have spoken to her on 5/2 and 5/3, regarding her purchases with David’s Bridal.
 
I
have researched her two recent purchases. 
In regards to her shoes, the store did do a refund, and charged her
17.99 for the new pair.  They did not
charge her for the actual dyeing of the shoes. 
Again, we apologize for this inconvenience.
 
We
have contacted the buyers concerning getting her a new dress in a petite
size.  We are able to get it by
7/9/2016.  The store has done this
exchange in the system.  When the new
dress comes in, we will do the exchange for the petite dress.
 
I
called Ms. [redacted], and she is pleased with the results.
 
If
I may be of any further assistance, please let me know.
 
Sincerely,
 
Nancy
F[redacted], Customer Service
Phone
: ###-###-####
Email:  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Its  an online or and store order under Brittany Bell
[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

1/23/16Dear [redacted]:Can you please tell me which store this happened in, and whose name the order is under. Was this on-line?  I can't do my research until I have this information.  Please let me know at your convenience.Sincerely,Nancy, David's Bridal

Dear [redacted]:Thank you for the opportunity to respond to the concerns of out customer, [redacted], from our [redacted], OH store.It is very unfortunate, and we deeply apologize that our employee made an error when exchanging wedding gown styles for [redacted]. The store did correct the...

error and refunded our customer 20% off the cost of her gown for the issue.We ask [redacted] to please accept our apologies and know that we take this issue and all customer feedback very seriously.Based on the above information, I believe we were able to address [redacted]'s concerns.Please feel free to contact me if you have any further questionsVery truly yours,Deborah VCorporate Area Customer Service Manager

Hello, We apologize for the inconvenience. We are trying to research this matter and need further information. Can you please provided us the store location, name of the store manager, if you are part of a wedding party, please provided the bride first and last name, so that we can further...

research?Thank you,Patricia H[redacted], Mgr.Marisa R[redacted], SupervisorCustomer Service at David's Bridal

Hello,
Thank you for
giving David's Bridal the opportunity to respond to [redacted]
complaint. We will like to research the matter further for [redacted]. David’s
Bridal offer promotions that we will honor within the giving time frame and at
times within 7 days we will make...

exception in certain cases.
At your earliest
convenience please ask the customer for the following information; we will need
to know the style number, color, and size of the dress she is interested in.
Thank you,
Patricia
H[redacted] Mgr.
Marisa
R[redacted], Supervisor
Customer
Service at David’s Bridal

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  We will be coming into the store to request the refund. 
Regards,
[redacted]

Revdex.com
Metro Washington DC, and Easter
Pennsylvania
Roman" size="3">
1411
K St. NW, 10th Floor
Washington,
DC 20005-3404
 
ATTN:  [redacted]
Case#[redacted]
 
 
Dear
Ms. [redacted]:
 
Thank
you for the opportunity to respond to the concerns of our customer, Ms. [redacted]
[redacted].
 
I
have spoken to her on 5/2 and 5/3, regarding her purchases with David’s Bridal.
 
I
have researched her two recent purchases. 
In regards to her shoes, the store did do a refund, and charged her
17.99 for the new pair.  They did not
charge her for the actual dyeing of the shoes. 
Again, we apologize for this inconvenience.
 
We
have contacted the buyers concerning getting her a new dress in a petite
size.  We are able to get it by
7/9/2016.  The store has done this
exchange in the system.  When the new
dress comes in, we will do the exchange for the petite dress.
 
I
called Ms. [redacted], and she is pleased with the results.
 
If
I may be of any further assistance, please let me know.
 
Sincerely,
 
Nancy
F[redacted], Customer Service
Phone
: ###-###-####
Email:  [redacted]

From: Nancy F[redacted]<[redacted]>Date: Mon, Dec 26, 2016 at 11:50 AMSubject: Revdex.com letter #[redacted] for [redacted]To: "[redacted]" <[redacted]>Cc: "[email protected]" <[email protected]>Dear Ms. [redacted]: Listed below are copies of tracking numbers, and notes that have been given to Mr. [redacted]. First, we apologize for this inconvenience.  This was a UPS shipping issue, which does not negate the fact that your Mother is without her gown. Hopefully by now, she will have received one of them.  When she does get the dress, please see the notes below stating that we will send you the return label for the additional dress. Again, we are very sorry for this inconvenience and we appreciate your patience in this matter. Sincerely, NancyDavid’s Bridal, Contact Center  per tracking there is a delay in delivery. customer wants to order a size 10 (o #[redacted]) just in case as this style is being discontinued. he will need to return one of the dresses if ups does get the size 12 to him. I adv him to call me so that I can provide him with a return shipping label. I also adv that if ups does open up a investigation for the size 12 it can take up to 8 bus days.  He understood            David’s Bridal , Contact Center

3/13/17Dear [redacted]Please give me the opportunity to investigate this matter.Thank you for your patience in this matter.Nancy, David's Bridal

10/3/16Dear [redacted],First, I apologize for your experience in our store.At your convenience, can you please send me your daughter's name, and the store where this took place.I look forward to hearing from you.Nancy F[redacted]David's Bridal, Contact Center

Do not go to this location (9990 Southside Blvd) for your special day ladies. An awful experience for my fiancé. My fiancé had set up an appointment for 1:30 on a Sunday afternoon. She was already stressed about looking for a dress. She was told that her consultant would be with her shortly. Approximately 10 minutes later the consultant walks up to the front and introduces himself. My fiancé and I were thrown back by this that her consultant was male. She had told him that she needed to be fitted for the undergarments and she had a certain budget that she wanted to stay under. She had also given him a list of 13 dresses that she wanted to try on. He walked her over to the dresses and walked off. Approximately 20 minutes later, he shows back up and has 2 dresses for her and has her follow him to the dressing rooms. The undergarments that he picked for her didn't fit and it took another 15 minutes to find him so he could get a different size. He disregarded everything she had told him and brought whatever he wanted to her. The consultant told my fiancé that they didn't have any of the dresses on the list. She even showed him pictures of dresses from their website and he continually told her that they didn't have those dresses. He told her that he was helping another bride to find her dress as well. Within the 90 minute window slotted for my fiancé to find her dress, the consultant only brought her 4 dresses. He didn't even ask her anything about shoes or anything else. Her best friend's daughter found a veil for her that matched the dress. The bride in the next dressing room that he was helping had everything from him helping her. This caused my fiancé to cry over her experience. The consultant told her that a dress she saw and wanted to try on was out of her price range and that she wouldn't be able to afford it that. He brought her the wrong size dresses knowing what size she was. My fiancé had asked me to go get coffee for her, her friend and step mom. When I returned, the consultant yelled at me saying that coffee wasn't allowed back by the dressing rooms and the drinks had to be left at the front counter. When everyone else had their drinks back there. The dress that my fiancé settled on was one that her friend and family had found. The consultant paid more attention to the other bride the whole time. My fiancé emailed the business with her complaint and received a phone call from the manager. The manager seemed like she was in a hurry to get off of the phone more than she was willing to help out or be apologetic about her experience.
My fiance and I went to the David's Bridal at Regency for the undergarments a few days later, and the manager at that location was very helpful. My fiancé also found a dress that was on her list inside of that location. My fiance felt like she was hit in the face by a book when she saw the dress. I told the manager that her help was appreciated and that my fiancé should have been helped that way at the other location on South side Blvd.